Database Users

Problem with Activesync

Since I have had the Qtek S100 I experience a strange delay when I hook up to my PC with Activesync. It seems that it hangs for around 40 seconds after connection before it recovers and will look for changes. Same whether I use USB or Bluetooth.
I tried deleting the partenership and starting again and this worked once, but I had to hard reset to tidy up and now it is doing it again no matter how often I re-establish the partenership.
Any thoughts ???
sync with dell laptop running W2000P and AS 3.7

upgrade AS from 3.7 to 3.7.1 might help!

I'm using 3.7.1 and have the same problem.

synchro
Hi,just turn off your firewall before connecting,I had same problem with Sony P910i called service center and that was the solution.With the S100 had same problem,remembered the issue with sony so I turn off firewall and now works every time.Regards

ActiveSync 3.8 is now available...
http://www.microsoft.com/downloads/...21-8a85-45a2-8d13-653beb6cdddc&DisplayLang=en
Cheers,
Alfredo

Thank's all for your suggestions but so far no luck. I discovered in www.cewindows.net help files that this is a problem commonly associated with the use of Symantec Antivirus Corporate Ed. Ver 8.0. Sometime when I start my laptop I get a message saying Activesync could not initialise....also related.
Unfortunately the company I work for has it installed on all our PCs and they are not planning to update to 8.1 where the problem is fixed.
If anyone has any other suggestions in light of this new info, please let me know.

ActiveSync 3.8
http://www.microsoft.com/downloads/...21-8a85-45a2-8d13-653beb6cdddc&DisplayLang=en

For clarity...I have loaded AS 3.8 and it does notsolve the problem.

You could be having conflicts with the personal firewall installed (XP SP2 or from your antivirus product). See if allowing ActiveSync to pass through helps.
Just checked myself ... Windows Firewall exception for ActiveSync should be on.

Activesync 4.1 - not working

Can anyone help please?
I cannot get my xda mini to sync. Basically it just keeps running and nothing happens.
I have researched a lot of threads which refer to setting up a dummy server connection for what I presume is the the "exchange server" which I have attempted - is this a false IP address please?
On my PC, activesync diplays Exchange Server and my XDA with a list of the sync items below.
I keep getting a message on the XDA saying it cannot retrieve an IP address for the connection. Sometimes when I sync the try to connect via GPRS
I do have a wifi connection set up which now works (most of the time).
TIA.

I have the same problem as you with my QTEK 9100. Sometimes it works to connect the device to my portable computer (Compaq Presario 2800) via ActiveSync but mostly it does not. ActiveSync just keep looking for the device but doesnt find it.
I have also tried after that I have turned off the firewall and antivirus software, but it still doesnt work. The few (2-3 times) that it did work I had my firewall and antivirus running.
Anyone have an idea what I should do? It's a brand new QTEK 9100 (just got it a few days ago) with ROM 1.3.7.13 SVE, ROM date 9/29/05. Since I can't connect my device to the computer I can't upgrade the ROM.

turn off your firewall
disable your onboar intell wifi card if you have one

Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?

nolovelust said:
turn off your firewall
disable your onboar intell wifi card if you have one
Click to expand...
Click to collapse
thanks but as I said I have turned off the firewall, and I don't have a built in wifi card in the laptop.
macrinus said:
Does this happen to your device when you connect to Activesync immediatly after soft-resetting the device?
I have a similar problem, but I have no problems when I connect to AS for the first time, if I try connecting again before performing a Soft-reset AS won't find the device and the device becomes unasable, only soft-reset solves this problem.
Anyone else with these symptoms?
Click to expand...
Click to collapse
Yes it is the same problem no matter of the soft reboots. The only times I get it to work is when I have reinstalled the activesync 4.1 software on my laptop, after a reboot (of the laptop) it does not work; instead it only display a network icon with "Limited or no connectivity" (this is also without both firewall and antivirus installed) when I connect the device. The result is that AS can't find the device...
My theory is that it somehow looses the USB drivers installed with ActiveSync 4.1 when I reboot the computer. Anyone know how to fix this? Which (dll?) files belong to the USB drivers? I might be able to manually replace them in the correct path if I find that out...

any news??? I just met the same problem

simple enuf chaps...
i just met the same problem and the fix is pretty simple...
remove a/s 4.1
re-install a/s 3.7 / 3.8.1
re-establish the partnership
re-install 4.1

How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter

I am using Dopod 838, the asia version of Qtek9100.
I also seems to have problem on activesync 4.1 which keep on sync and fail to connect. When it fail. I will try
1) In Windows Task Manager, kill wcescomm.exe
2) Kill everything in wizard
3) manually turn-on activesync4.1 on pc again.
4) connect wizard with PC again..
I just bought my phone for 2 days and i have to try a few more times to confirm it really helps.. may be you can give it a try too.

PeterP said:
How do you get a connection between a WM5 device and ActiveSync 3.7 or 3.8?
I cannot get a partnership.
Is this because a WM5 uses IP-protocol for the connection?
thanks
Peter
Click to expand...
Click to collapse
you will need AS 4.0 and above for all WM5 devices

You might want to check device manager when your device is hooked up via USB and make sure there are no exclamation marks on your handheld device.
I have a laptop and I only installed ActiveSync 4.1 and it works fine. I've even re-imaged my laptop since getting the phone and wasn't a problem second time around. I also installed 4.1 on my work PC and it works fine there too.
Not sure if you can use anything older than 4.0. (Not sure the reasons why)
At work I tried to use 3.8 (Just for the hell of it) but 4.0 updates all the USB drivers and stuff. Anything below 4.0 will not recognize WM 5.0 devices as jfran said. After installing 4.x I don't know the reason or need to uninstall then install something older then uninstall and reinstall 4.x.
It should work straight after install. However I do NOT know what happens if by chance you had an older version of ActiveSync then tried upgrading to 4.x. Should work though. I know people have had success upgrading from 3.7 and 3.8 to 4.1 to use the newer Dell Axim x51v which have WM 5.0 here in my environment.

Thanks everybody for your replies,
it was after hamish_dy tip I wanted to know how to get an connection between AS3.x and a WM5 device, since I haven't been able to do so. And I also have read that WM5 needs AS 4.x in order to sync.
Have had my Qtek9100 now for a week, and have been studied this forum in detail for a solution on my problem.
Previously I had a Qtek S100 which synced with my laptop together with AS 3.8. My company uses Groupwise as e-mail system, but with Outlook 2002 also installed on laptop I got it working (also after some days of trial).
Now with my Qtek9100 nothing happends when I plug in the USB-cable. Well not true, it will connect with an IP-address and I can from AS see the filestructure on my Qtek, BUT nothing starts syncing (calendar, contacts, e-mails,etc.). I watch task-manager but nothing kicks in. Previously with my S100, mapisp32.exe always kicked in and was the magic component between outlook and groupwise. With AS 4.1 everything is dead in task-mgr. I also receive the 85010014-error message sometimes.
Have uninstalled AS 4.1 several times, cleaned out registry of AS keys, rebooted, installed AS again, reinstalled outlook, turned firewall off, turned antivirus off, soft-reseted my qtek, and so on. Have downloaded the swedish version of AS 4.1, since my Qtek has swedish language, and thought that was the reason. But no. Soon out of options and ready to take my new qtek back to the dealer.
Any help from anyone is very much appreciated.
thx in advance.
Peter
----------------------
ROM: 1.3.7.13 SVE
ROM-date: 9/29/05
Radio: 01.04.10
Protocol: 4.0.13.17
Ext Rom: 1.3.7.125

One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?

ccisn said:
One thing you should try before sending your device in is to try sycnching up on a clean machine, i.e. (a freshly imaged machine)
I'm assuming initiating a manual sync does nothing?
Click to expand...
Click to collapse
No, manual sync does nothing.
If I can't find any solution before mid-next-week, I will find a workstation at work and load only the minimal components/applications needed and try to nail down the issue, as a last try. I work with IT myself so I'm not keen to reimage my laptop, there are just too many things to reinstall.
thanks for the advice!
Peter

Active Sync Sync via USB Resolved (well for me anyway)
Over the last month I have not been able to sync my Wizard to my laptop via USB. Via bluetooth worked a treat, but I was not able to upgrade ROM via btooth.
This morning, completely by accident I resolved the issue with USB sync'ing to Active sync 4.1.
This works for me:
1. Connect Wizard to laptop via USB (you will get the usual problem, with ActiveSync saying "Connecting" and nothing else
2. Whilst phone is still connected via USB perform soft reset on phone
3. The laptop system tray should display "Found new USB device" and then say "Pocket PC USB Sync found"
4. When the laptop / pc has finished installing software and displays "Your new hardware is installed and ready to use" Disconnect the USB cable from your Wizard.
5. Wait a couple of seconds and then reconnect your Wizard via USB and hopefully it will work.
Please let me know if this works for anyone else!

One more thing you could try before throwing it back at the salesman is to check your network connections.
Go to Control Panel and select network connections - make sure you are set to view details and look for the "Local Area Connection" that has a description of "Windows Mobile-based Device". On mine it is "Local Area Connection 3". You may have to scroll to the right to see the description.
Right click the relevant connection and then click "properties". Make sure that the following entries ONLY have a tick next to them.
Client for Microsoft Networks
File and Printer Sharing for Microsoft Networks
Internet Protocol (TCP/IP)
For some reason on mine none of them were initially selected :?
Click OK, when I did this it started syncing straight away!
Good luck!

I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............

s4vva said:
I am also having a problem with activesync 4.1, up until now i have been able to sync perfectly via bluetooth or usb. However now when i try and sync activesync on my PC says connecting and nothing happens!!
I have tried everything, uninstalled, reinstalled, installed on my laptop (same problem)....
Given i have the same problem on 2 different PC's i am starting to think that its actually the Mini S and not the PC thats the problem. I feel a hard reset coming.............
Click to expand...
Click to collapse
Hard reset has done the trick, so it turns out all problems may not be down to our pc's......

The same thing happens for me sometimes. What I have found ou this helps.
Unplug pda from sync cable. Kill all active programs on the pda. Plug in sync cable again. Viola! It syncs.

I have the same trouble, activesync just says connecting and thats it, i havent found any particular reason for it. SR does not help, just HR which is kind of overkill. Im really glad for the sprite backup software. I have tried all different things i could think of while i couldnt sync and nothing helped. I have allready about 3 HR after me.

Active Sync problem when syncing from a different comuter

Hi all.
I had ActiveSync setup back in California on my computer, but now that I am at my parents place and have been trying to setup activesync on there computer to sync with my mda.
I had no problems back in Cali, but now when I load ActiveSync and connect the device, etc. it says that device is not connected and therefore I cannot sync. When I plug the device the computer recongizes that there is a windows mobile device, and ActiveSync tries to connect but with no success.
Does anybody know what I should do to fix this problem? I've searched and haven't really found anything specific to my problems, and I really need to be able to sync my mda for I won't be going back to my computer for a while.
Thanx alot
peter

I'd suspect a firewall issue. Use this guide from Microsoft to troubleshoot ActiveSync 4.0/4.1/4.2 USB Connection Troubleshooting Guide
Good luck!

I've already troubleshooted, and we're talking about the firewall for my internet, right? Because if thats the case I've already disabled the firewall for all of my connections. Would there be other types of firewall that I should be aware of?
*I've tried it on another computer in the house, and I get the same problem. It recongizes a windows mobile device is connected, but it won't pick up the usb connection through activesync.
Thanx again

I am having the EXACT same problem... Does anyone know how to fix it???

Does anyone know how to fix it???

i m having the same problem
hi
i upgrade form 1.6 to 2.2, rom available at t-mobile
its fast but active sync turns green then turn off
nothing happenes
the older 1.6 rom was workin fine

well im still having this problem, so if anybody knows who how to fix it im in need of help.
btw... i haven't upgraded my rom yet.
thanx alot

try file/delete mobile device in activesync and see if it still does it.

Anymore tips??? I havent been able to sync for 2 weeks now!!!!!!!!!

I am having the same problem with my MDA. My 8125 never had this problem its quite the PITA.

May not help...
You may have already tried all this...
First, don't use Activesync 4.2. Uninstall it, reboot, and install 4.1. I couldn't get sync with two PCs with 4.2. Removing it is a nuisance since it starts automatically and doesn't have an off selection; I use activesynctoggle.exe to turn it off. I keep activesync around since activesync problems sometimes can be fixed by turning it off and on again.
Second, if you are running zonealarm or another firewall, the procedure for permitting sync is more complicated; see e.g.
http://www.pocketpcfaq.com/raj/ZA.html
Third, remove the connection from the PC (on activesync, File/Remove Connections) and from the PPC (run activesync when not connected and remove), remove activesync from the PC and reinstall, and start fresh. Use a USB cable and don't mess with Bluetooth -- it is *much* more sensitive, as I found out painfully.
Good luck. It is really amazing that microsoft can't make software that syncs two microsoft operating systems, when Palm can make software that syncs windows with the palm OS reliably. Activesync is one of the worst programs I have ever encountered, and the release of 4.2, which seems to work less well than 4.1, is astounding.

Well my device stopped recognizinig my sim car yesterday so my device is worthless.

DOES ANYONE KNOW ANYTHING THAT CAN HELP!!!!?!?!?! I HAVENT SYNCED IN 25 DAYS!!!!!!!!!!!!!!!!!!!
PLEASE HELP!!!!!!!!!!!

A little more info please. Saying you have the exact same problem isn't enough! (trust me, no two people or computers have the same problems, exactly)
Please post what you're doing, AS version, ROM version... actually anything that might help us possibly help you.

When I connect my 8125 to my computer activesync doesnt recognize it on the computer or the pocket pc. But yet it still makes the chime noise. Im am still able to charge it on my computer, but activesync says "no connection"
ROM version 2.25.11.1 WWE
ROM date: 5/11/06
Radio version 02.25.11
Protocol version 4.1.13.12
ExtROM version 2.25.11.102

Did you even try the suggestions I made?
Rjp20 said:
When I connect my 8125 to my computer activesync doesnt recognize it on the computer or the pocket pc. But yet it still makes the chime noise. Im am still able to charge it on my computer, but activesync says "no connection"
Click to expand...
Click to collapse
I have had a similar problem and solved it with those procedures. Activesync is unreasonably sensitive and sometimes removing the program and connection and starting over seems necessary; then it will work until some setting or other gets messed up.

I'm having a similar issue but when I connect my T-Mobile Vario II (HTC Hermes) it starts the process but as soon as it's about to start syncing my PC reboots. I've just got a new laptop and it syncs fine. I've been using ActiveSync for many years and this is the first time I've had this issue. I've also got an Orange SPV C500 (can't remember which HTC device that is) but it's a smartphone and it still syncs fine.
I don't have any software firewall enabled as I'm behind a hardware one. I've looked round the web but no-one seems to have this issue that the system reboots.
Any ideas? I've re-installed ActiveSync, I've not tried removing the partnerships off the device yet but I don't think it's even created on. I've tried repairing Outlook but that didn't help. I may try re-installing Outlook but that is a bit of a last resort.
Thanks in advance,
Rob.

I also had a no connection when I first connect to new computer....
Check the network connections, there should be a new network connection created for the computer/pda, check the properties and make sure all checkboxes are selected.
Mine wasn't ticked in the beginning, and was able to sync after I selected all the boxes...

WeeeRob said:
Any ideas? I've re-installed ActiveSync, I've not tried removing the partnerships off the device yet but I don't think it's even created on. I've tried repairing Outlook but that didn't help. I may try re-installing Outlook but that is a bit of a last resort.
Rob.
Click to expand...
Click to collapse
Windows XP has an event viewer (Control Panel/Administrative Tools/Event Viewer) that can probably tell you what took down your system. That would help isolate the problem - maybe.

Nothing so far... Does anyone else have any tips...

activesync playing up

Hello
sometimes when i connect my xda to my pc through the USB cable, my XDA does start charging however the activesyn application shows "Not connected".
it is big pain since i then have to retart my pc and close all the applications that i have gotten going.
can you guys tell me to get the activesync to detect my xda always?
actually this time around i resarted my pc, and activesync is still not detecting my xda i have got activesync 4.0

hey, solved part of thep roblem
it was zone alarm, i installed activesync 4.2 and then found out that the pocket pc was detected but it could not access it.
can you guys tell me
1. how to get activeasynch to run with zonealarm still on (what filetr settings should i have on zonealarm)
2. activesync sometimes does not work after a session, (some sort of settngs need to be rest), and then i have to restart my pc and then activesync works again

Not able to connect with Activesync
I'm sorry to jump in, in the middle here but I do need help.
I am running XP prof and have an O2 xda exec (Called the HTC Universal I believe). I am trying to install Activesync 4.2 and indeed have also tried the 3.8 version. No luck at all. When getting to the stage where the Activesync installation program asks you to connect the XDA there is a reaction when plugging this in on the USB cable however it then says it can't detect it. I have switched off my firewall, still no luck. I desperately need Activesync to synchronise with my desktop and install software. Is there someone who could help please. Email [email protected] if anybody would be so kind. Happy Christmas everybody.

Activesync + ZoneAlarm
Microsoft has a write up on the symptoms/fixes for connectivity issues with ActiveSync. Check out
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
Regards,

Magician Activesync problems

I have a MDA Compact (magician) (ignore the signature at the bottom of the page.. this is my spare phone) and for some reason I cannot get active sync on it working..
I plug in the USB cable and the phone will charge.. but thats it. wont connect... i thought that perhaps there was something wrong with the cable, so i connected the phone via bluetooth to the laptop and still activesync wont connect..
The phone is runing windows mobile 2003 second edition Version 4.21.1088 (build 15159.2.6.4)
I've cold booted the phone so its clean.. and still nothing. I thought i might have needed to upgrade something on there.. but i havent been able to find anything and also the phone cant connect to activesync to install anything..
Does anyone have any suggestions that might help..
thanks

If you're using ver 4.5 of activesync, drop it and use 4.2 instead, 4.5 has issues with non-WM5 PPCs.

no joy
Eikichi said:
If you're using ver 4.5 of activesync, drop it and use 4.2 instead, 4.5 has issues with non-WM5 PPCs.
Click to expand...
Click to collapse
i have tried 4.2 and even 3.8 activesync.. which works with my other devices..
any other suggestions

sekou0 said:
i have tried 4.2 and even 3.8 activesync.. which works with my other devices..
any other suggestions
Click to expand...
Click to collapse
This maybe a long shot but im suspecting that you may have accidentally deleted repllog.exe, are you using cleaning softwares? anyway try to use SKTools "recreate activesync" function under notifications Queue menu. If all still fails, a hard reset may have to be resorted to.

hi there
Eikichi said:
This maybe a long shot but im suspecting that you may have accidentally deleted repllog.exe, are you using cleaning softwares? anyway try to use SKTools "recreate activesync" function under notifications Queue menu. If all still fails, a hard reset may have to be resorted to.
Click to expand...
Click to collapse
well i am pretty sure i have not deleted anything.. and i evern did a hard reset and tried syncing.. still no joy.. its like theres a conspiracy against me and that blasted phone..
any other suggestions??? i turned the phone into bootloader mode.. and plugged it into the laptop and the display changed to USB V1.0.. so it definately recognises the usb.. maybe theres something with the old version of activesync on that phone.

Question
Are you using sync by GPRS to Exchange? I'm using it and I can't sync by USB, however other PDA in my office which was not updated its ROM, works fine.

hey there
jrponce said:
Are you using sync by GPRS to Exchange? I'm using it and I can't sync by USB, however other PDA in my office which was not updated its ROM, works fine.
Click to expand...
Click to collapse
no.. i havent been trying to sync via gprs.. i have just been trying to connect via active sync to windows xp.. and its the original rom that came with the mda when it was bought.. its never been updated. thats what i wanted to do...
i even was going to try updating the rom from an SD card but couldnt find a big storage rom..