Samsung Galaxy S8 Xfinity Mobile - Samsung Galaxy S8 Questions and Answers

Hello. I have recently purchased a samsung galaxy s8 that was on xfinity mobile and the orginal owner didnt know his account info so he couldnt unlock the device. I have been trying for days now trying to unlock it and i dont have any money right now. Could someone please unlock my device. I switched the rom to a g950u1 hoping it would unlock it which it didnt. All it did was remove the bloatware. I can't call or text anyone and its really been annoying me. It just says Invalid Sim Card, and ask for a unlock code. i was hoping if someone could unlock my device for free, i would greatly appreciate it. I dont have any money but if someone play's PC games i can give someone a gta 5 account for just the trouble you will have to go through. i am extremely desperate.
Heres my phone info
Model Number: SM-G950U1
SERIAL NUMBER: R28K3448P4E
IMEI: 356353081744156
BUILD NUMBER:R16NW.G950U1UES5CRF5
and the carrier code is, CSS.
I would be extremely gratefull if you could unlock it. Have a great day and please respond ASAP! Thanks!

Is your phone locked to a certain sim network and you want to unlock it to any network, or does your phone ask for the google account that was used on the phone to unlock?

xNexeon said:
Is your phone locked to a certain sim network and you want to unlock it to any network, or does your phone ask for the google account that was used on the phone to unlock?
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No the phone is fully working I just cant use my carrier on it. It's a xfinity mobile phone normally. And I want to unlock it so I can use it for At&t

vvsgaot said:
No the phone is fully working I just cant use my carrier on it. It's a xfinity mobile phone normally. And I want to unlock it so I can use it for At&t
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Click to collapse
There isn't a free way to do it, you can do it yourself by googling something like "Samsung galaxy s8 unlocking service from xfinity", it will cost you anywhere from 10-40 dollars to get your phone unlocked, but imo you are better off going into a local shop and getting someone to do it that know what websites aren't scams

xNexeon said:
There isn't a free way to do it, you can do it yourself by googling something like "Samsung galaxy s8 unlocking service from xfinity", it will cost you anywhere from 10-40 dollars to get your phone unlocked, but imo you are better off going into a local shop and getting someone to do it that know what websites aren't scams
Click to expand...
Click to collapse
Thats the thing I have no money and I was hoping someone out of their kind heart would help me out. I'm so desperate

vvsgaot said:
Thats the thing I have no money and I was hoping someone out of their kind heart would help me out. I'm so desperate
Click to expand...
Click to collapse
It's not cheap wise either I have unlocking software and regular means did not work on mine. I am a xfin customer. The unlock code is like a 15 digit msl code. We had to brute force mine it took several hours to read. And get the code. Your going t have to pay. Xfinity probably won't do it either even the software I got it Has to be unlocked using the same tool t mobile s8 uses and costs quite a bit

TheMadScientist said:
It's not cheap wise either I have unlocking software and regular means did not work on mine. I am a xfin customer. The unlock code is like a 15 digit msl code. We had to brute force mine it took several hours to read. And get the code. Your going t have to pay. Xfinity probably won't do it either even the software I got it Has to be unlocked using the same tool t mobile s8 uses and costs quite a bit
Click to expand...
Click to collapse
Oh well thanks for your time

vvsgaot said:
Oh well thanks for your time
Click to expand...
Click to collapse
yea I just tried my softwre again on my 2nd s8 and it wont unlock any thing as it gets updated all the time
I did get
on mine get
the network subset lock off
sp lock off
and the CP lock off
But the actual network lock is still on
I would look for legit online unlocks and when you message them let them know it has to be read as a tmobile type device Dont know why But that was the only way to get mine unlocked

TheMadScientist said:
yea I just tried my softwre again on my 2nd s8 and it wont unlock any thing as it gets updated all the time
I did get
on mine get
the network subset lock off
sp lock off
and the CP lock off
But the actual network lock is still on
I would look for legit online unlocks and when you message them let them know it has to be read as a tmobile type device Dont know why But that was the only way to get mine unlocked
Click to expand...
Click to collapse
So when I go to purchase it I need to make sure it's for a tmobile s8?

vvsgaot said:
So when I go to purchase it I need to make sure it's for a tmobile s8?
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Click to collapse
I would chat the seller first to see if they know anything about it but pretty much yes
even though a unlock code enter comes up mine had to be run as a tmobile device like a device with app unlock not code

TheMadScientist said:
I would chat the seller first to see if they know anything about it but pretty much yes
even though a unlock code enter comes up mine had to be run as a tmobile device like a device with app unlock not code
Click to expand...
Click to collapse
Well the one I was looking at required teamviewer and they were going to access my phone through my computer. The seller has 100% positive feedback. Here's the link to it, do you think it will work
https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.com/ulk/itm/192402746529

vvsgaot said:
Well the one I was looking at required teamviewer and they were going to access my phone through my computer. The seller has 100% positive feedback. Here's the link to it, do you think it will work
https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.com/ulk/itm/192402746529
Click to expand...
Click to collapse
maybe you just have to chat them

TheMadScientist said:
maybe you just have to chat them
Click to expand...
Click to collapse
I will

Related

[Q] Problems unlocking Bell Galaxy S2. Please help!

I'm wondering if anyone knows the number of digits the unlock code for the GS2 should be.....I received a code from cellunlocker.net and due to poor instructions and myself being uncontrollably impatient to use the phone on telus put in only part of the code..or so i beleive.
They sent the code in this format NETWORK:=48684XXX;PROVIDER:=69599XXX;SUBNET:=85256XXX;DEFREEZE:=05193XXX.
I've used 2 attempts and REALLY want to know its right before i enter it again, so i'm wondering how many of these 4 sets of numbers do I enter?
Sorry for the double post but I wanted to make sure it wasn't overlooked.
how much do they charge?
cloneman1 said:
how much do they charge?
Click to expand...
Click to collapse
$39.99. cheaper than the $75 bell wants to charge so I dove in.
unlock
Which code are you putting in, also did you get from cellunlock.net or was it cellunlocker.net
gthompson75 said:
Which code are you putting in, also did you get from cellunlock.net or was it cellunlocker.net
Click to expand...
Click to collapse
Oh, it was cellunlocker.net.
I tried putting the first 8 and the second 8 seperately once each...
I'm too afraid to try putting all 4 sets of numbers in now until I know for sure since I only have 1 attempt left. ; ; Stressin' me out lol
what code are you putting in, provider, network or what. It is a 8 digit code,
gthompson75 said:
what code are you putting in, provider, network or what. It is a 8 digit code,
Click to expand...
Click to collapse
I've tried entering NETWORK:=48684XXX THEN PROVIDER:=69599XXX
Both seperately, making my 2 attempts. I havent tried subnet or unfreeze.
I'm thinking i might have to enter network, provider and subnet together? Or should I include unfreeze as well?
I got mine from them to, tariable customer service i called to cancel the order and the their amazing phone dropped my call 3 times, and theirs still charging me for the code, bull****.
Anyways you want the network unlock buy its self, I hate to say if you did not tape you trying to put it in you have just wasted 40 dollars!
Ok... this is my admission of temporary retardation.
I mistook my sim-lock for the network lock key. fml lol
I've figured this out, the network code worked, thanks for the help guys.
Mshoss said:
I got mine from them to, tariable customer service i called to cancel the order and the their amazing phone dropped my call 3 times, and theirs still charging me for the code, bull****.
Anyways you want the network unlock buy its self, I hate to say if you did not tape you trying to put it in you have just wasted 40 dollars!
Click to expand...
Click to collapse
I have to admit that everything about that website makes it look like its a very elaborate scam eg: The 800 number goes to an obviously computer generated female voice, rings 5-6 times and disconnects. (this was during business hours) + Many seemingly fake testimonials and my code took 3 hours longer than the longest average time but it turned out ok.
I seem to have a problem here.
So I entered my IMEI (yes I triple checked, it is the correct one). Selected Samsung manufacturer, then I selected Galaxy SII model and then selected Bell network.
I received the similar email as you, Yajirobe, and I turned the phone off, inserted my Rogers SIM card and then obviously turned on the phone.
I inserted the NETWORK 8 digits values and it still says that what I entered is unsuccessful.
Yajirobe, may I ask what you mean by "I mistook my sim-lock for the network lock key"?
You guys actually paid to unlock your phone???
Honestly, I have tried cellunlocker.net many times, and it worked flawlessly each time. One thing I dont get is I always got a SIM unlock code, threw it in there and bam wham thank you ma'am.
What are you guys facing exactly. I used the service b4 on 3 mt4g and on sgs vibrant. Just got a Virgin brand sgs2. Please advise.
robbiev80 said:
You guys actually paid to unlock your phone???
Click to expand...
Click to collapse
Some people don't want to root n flash to void their warranty.
OP, I am glad it worked for you, I was gonna offer to give you the money back if it failed lol...cus I recommended u to use it.
Anyways cellunlocker.net does look like a scam site but they do work. They are posting its business on howardforums.com (good mobile website) and haven't got any troubles yet so I know they are reliable.
Also I would like to know what you mean by " "I mistook my sim-lock for the network lock key"?" too, lol I didn't quite get that either.
aalna said:
One thing I dont get is I always got a SIM unlock code, threw it in there and bam wham thank you ma'am.
Click to expand...
Click to collapse
So you're saying you've never get the same format as Yajirobe and I did? (NETWORK:=48684XXX THEN PROVIDER:=69599XXX, etc)?
Slim514 said:
So you're saying you've never get the same format as Yajirobe and I did? (NETWORK:=48684XXX THEN PROVIDER:=69599XXX, etc)?
Click to expand...
Click to collapse
I think it is something new they are doing, I never get soo many numbers either before.
not sure if you need to be a member to see this link but here it is:
http://www.howardforums.com/showthr...laxy-S-II-i9100-to-any-GSM-network?p=14480679
Slim514 said:
Yajirobe, may I ask what you mean by "I mistook my sim-lock for the network lock key"?
Click to expand...
Click to collapse
I had my telus sim card set with a pin, but the sim lock screen looked different on the galaxy than on my milestone. Pin locks are set up by the user only and are off by default, which makes it even more silly that I didnt catch on for so long. lol
Way to tell the difference for sure is if there is an unlock button and a dismiss or skip option as the sim lock cannot be skipped.
I'm still unsuccessful to unlock my phone! I emailed and sent videos to cellunlocker.net and they keep giving me alternative insctructions to unlock and none work. I may expect a reimbursement soon.
In the mean time, I just rooted my Android and installed that Galaxy S2 SIM Unlock. It says that it would not find the unlock code!
I don't know what else to do!
Slim514 said:
I'm still unsuccessful to unlock my phone! I emailed and sent videos to cellunlocker.net and they keep giving me alternative insctructions to unlock and none work. I may expect a reimbursement soon.
In the mean time, I just rooted my Android and installed that Galaxy S2 SIM Unlock. It says that it would not find the unlock code!
I don't know what else to do!
Click to expand...
Click to collapse
Try Galaxy_S unlock instead. You'll cry in fear after step 2, but those tears will turn into tears of joy shortly after
Ok I will try this but I need clear step by step procedure. I will find one but if you know, please post is here.

Galaxy s4 AT&T carrier unlock

Can unlock SGH-i337 from at&t to another operators? if can please show me really worked methods
Have you Googled it?
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
i cant googled this
Yes you can. Its simple.
Wayne Tech Nexus
zelendel said:
Yes you can. Its simple.
Wayne Tech Nexus
Click to expand...
Click to collapse
so funny and so smart dont giving simple answer.... omg...
aratta said:
so funny and so smart dont giving simple answer.... omg...
Click to expand...
Click to collapse
What I meant was that you can google this easy enough. This is NOT a support forum.
im googled and find only http://www.cellunlocker.net/ but any other information about working unlock codes and where i can get it, that why i decided to ask here.....
aratta said:
im googled and find only http://www.cellunlocker.net/ but any other information about working unlock codes and where i can get it, that why i decided to ask here.....
Click to expand...
Click to collapse
Your best bet is to get it from the orignal carrier. Other then that you can pay a few places to get the code and sometimes they will have it. But remember that it is illegal now without the carriers permission.
zelendel said:
Your best bet is to get it from the orignal carrier. Other then that you can pay a few places to get the code and sometimes they will have it. But remember that it is illegal now without the carriers permission.
Click to expand...
Click to collapse
i need to know for a 100 % can i unlock att phone or not, that general problem of this theme
aratta said:
i need to know for a 100 % can i unlock att phone or not, that general problem of this theme
Click to expand...
Click to collapse
Can it be done? Yes. The only 100% way is to get the unlock from the carrier. Any GSM phone CAN be unlocked. Some research would have told you that. What does a theme have to do with it?
zelendel said:
The only 100% way is to get the unlock from the carrier
Click to expand...
Click to collapse
att gives unlock codes for locked galaxy s4???????
aratta said:
att gives unlock codes for locked galaxy s4???????
Click to expand...
Click to collapse
Did you even research carrier lock/unlocks at all? This has been covered hundreds of times in this forum alone.
Wayne Tech Nexus
yes im unlocked lg nitro hd from att and sony xperia ion from another web sites whoo sold unlcok codes, but i waited with sony ion for unlock code more that 2-3 months, dont want the same situation with galaxy s4
aratta said:
so funny and so smart dont giving simple answer.... omg...
Click to expand...
Click to collapse
I think what he was trying to do is teach you how to fish for yourself...... instead of just giving you a fish. This way you can find your own answers and do some reading and learn while doing so. Most of the devs on XDA get frustrated because people do not try to get their own answers and just want someone to figure it out for them instead. These usually are the people who brick their phones and don't know how to fix them. Then they post here about how urgent it is and need someone to help them un brick their phones. I have seen this so many times here......
I was contemplating purchasing a phone from a seller on craigslist. I am an AT&T customer and my account is in good standing. I called from my ATT phone and connected with a customer service representative. After about 2 minutes of establishing rapport and explaining that this phone would be for my wife for mother's day and I wanted to be certain it wasn't reported stolen. I also explained that we will be traveling in the next month to go to Cambodia. She said no problem, and I received a text with the unlock code. Total time on the phone was under 3 minutes.
if you pay full price for the phone from a carrier (meaning the off contract price), they are legally obligated to provide you the unlock code. if you didn't you have to use a website's services
thanks!
aratta said:
thanks!
Click to expand...
Click to collapse
i had the s3 for att unlocked yesterday i sold my s3 to get the s4,call and say you want the network sim unlock code they will ask for imei and then youll wait while they search to make sure its not stolen or blacklisted and if its fine they give you code and instructions how to do it ,but idk if they will for the s4 just yet,had it unlocked for tmo
Why not unlock the phone for free with the hidden menu option?
http://forum.xda-developers.com/showthread.php?t=2285431
ATT sucks
I fought with them for hours to get an unlock code and they told me i had to cancel my contract and pay the fee to get the code. I canceled my contract and fought with them until they credited my fee and they said in 24hrs you can have an unlock code fromt he protal on ATT.com. I waited and tried and tried and tried and it didnt work they said it couldnt be unlocked at this time.. So i called them back and after about 45minutes on the phone with another rep he said that they told me bad information and you need to fully complete your contract to be able to get an unlock code then offered to start me back up and give me a free month. Thats not what i wanted because im goign to tmobile for a pay as you go plan but in the end, ATT screwed me and then kept going on about how it wasnt their fault but it was and they werent going to do anyhting about giving me an unlock code. Now im using Unlock-Code-World.com and they are taking forever to give me a code and probably wont even work anyway because they replied for me information saying they could crack it with what i had given them. Unfortunately the free way also doesnt work anymore because they locked it down in 4.3 or even the mf3 in 4.2.2 but who knows, it doesnt work.

[Q] Nobody able to unlock a Note 3 at the moment?

I've tried several online unlocking services and each one of them has (eventually) told me that the system *everyone* uses to generate unlock codes from IMEI numbers for Samsung devices has been down since before xmas.
I've just moved to another country and I really need to get my phone unlocked, is there no way to get it unlocked so I can use a local SIM in it at all?
At the moment it's basically just a very small tablet.
If you are >4.3 ROM there is no way to unlock it unless you buy unlock code for ~15$
That's the problem though, I've tried to buy the code several times now and each time I have been told that NOBODY can unlock them anywhere sure to the system used for unlocking Samsung devices being down worldwide.
Just have to wait buddy, I know you're frustrated.
ddogishere said:
Just have to wait buddy, I know you're frustrated.
Click to expand...
Click to collapse
so it's definitely true, and it's affecting everyone?

Unlocking LGV35

Hello XDA friends,
I recently bought a LGV35 AT&T with bad imei, I'm not form USA so I was thinking I was able to unlock it for carriers outside USA, I have an octopus box but unfortunately my box doesnt support that model yet, I tried to contact with a few unlock providers but unfortunately again they dont have support for that model neither, so I want to ask you that if there is a way to unlock it or I will have to wait until my box have an update to unlock that type of model.
Best regards.:fingers-crossed:
rapidrayo said:
Hello XDA friends,
I recently bought a LGV35 AT&T with bad imei, I'm not form USA so I was thinking I was able to unlock it for carriers outside USA, I have an octopus box but unfortunately my box doesnt support that model yet, I tried to contact with a few unlock providers but unfortunately again they dont have support for that model neither, so I want to ask you that if there is a way to unlock it or I will have to wait until my box have an update to unlock that type of model.
Best regards.:fingers-crossed:
Click to expand...
Click to collapse
I need a solution too. Thanks guys:fingers-crossed:
Me too.. Unfortunatley its been decided that there will never be any unlocking, rooting, sim unlocking or any ROMs for this phone. v30 and v40 get there own dedicated forums.. while v35 still gets none. The higher ups in the XDA world put a hex on the V35....They dont want any development.
Hey guys just a quick update, I already tried from different unlock services with no luck seems like they already don´t have access to unlock codes or something like that.
rapidrayo said:
Hey guys just a quick update, I already tried from different unlock services with no luck seems like they already don´t have access to unlock codes or something like that.
Click to expand...
Click to collapse
I tried 5 different companies too with no luck. :crying:
freccia said:
I tried 5 different companies too with no luck. :crying:
Click to expand...
Click to collapse
I think we just only have to wait.
rapidrayo said:
I think we just only have to wait.
Click to expand...
Click to collapse
Are you optimistic? What do you think could happen to unlock our units?
I would like to be optimistic too :fingers-crossed:
freccia said:
Are you optimistic? What do you think could happen to unlock our units?
I would like to be optimistic too :fingers-crossed:
Click to expand...
Click to collapse
Yes I'm optimistic
Because they told me that every week they receive new model for unlock, so maybe we are in an unrealease list (for me from AT&T) so maybe the OEM are not able yet to release the codes.
But don't be very very optimisitc because this a new a phone so the unlock service could be in a few weeks or maybe in months, but be positive!
rapidrayo said:
Yes I'm optimistic
Because they told me that every week they receive new model for unlock, so maybe we are in an unrealease list (for me from AT&T) so maybe the OEM are not able yet to release the codes.
But don't be very very optimisitc because this a new a phone so the unlock service could be in a few weeks or maybe in months, but be positive!
Click to expand...
Click to collapse
Ok! I'll be positive :fingers-crossed:
So you have a box eventually to unlock the phone too? If it will be suppurted earlier than the codes could you do it in a remote way (via internet)? I can pay for it.
Ive been trying to get an unlock code for 3 months
freccia said:
Ok! I'll be positive :fingers-crossed:
So you have a box eventually to unlock the phone too? If it will be suppurted earlier than the codes could you do it in a remote way (via internet)? I can pay for it.
Click to expand...
Click to collapse
octoplus supports it but damage the efs partitcion , and gc pro i think it need to be rooted wich now is impossible i actually think they made the unlock by box pretty much impossible no download mode at all , no access to fastboot , even adb commands are worthless, the first time i see no way to unlock an lg phone from at&t from unlock code resellers , first time also that i see that the server for this phone went down since in lauch i unlocked 6 purchasing the unlock code for 5 bucks each
critocorp said:
octoplus supports it but damage the efs partitcion , and gc pro i think it need to be rooted wich now is impossible i actually think they made the unlock by box pretty much impossible no download mode at all , no access to fastboot , even adb commands are worthless, the first time i see no way to unlock an lg phone from at&t from unlock code resellers , first time also that i see that the server for this phone went down since in lauch i unlocked 6 purchasing the unlock code for 5 bucks each
Click to expand...
Click to collapse
GCPro can't repair IMEI!
rapidrayo said:
Hello XDA friends,
I recently bought a LGV35 AT&T with bad imei, I'm not form USA so I was thinking I was able to unlock it for carriers outside USA, I have an octopus box but unfortunately my box doesnt support that model yet, I tried to contact with a few unlock providers but unfortunately again they dont have support for that model neither, so I want to ask you that if there is a way to unlock it or I will have to wait until my box have an update to unlock that type of model.
Best regards.:fingers-crossed:
Click to expand...
Click to collapse
Unlocking codes providers are now working :good::fingers-crossed:
The price was right so I purchased an ATT v35 NIB on ebay from a reputable seller. It was sim locked to att. The ATT route to unlock would have involved a 90 day service committment, expensive and inconvenient. Found codes2unlock.com via the Howard forum, https://www.howardforums.com/showth...lock-AT-amp-T-USA-LG-V35-ThinQ-by-Unlock-Code.
They turned around a sim unlock code in less than 12 hr for $15. Worked like a charm. With that out of the way, I proceeded to flash the latest ULM (Fi) rom to at least partially free the phone. Would be great to have root as an option but I just don't have the will to play cat and mouse with Magisk to be able to use Google Pay.
freccia said:
Unlocking codes providers are now working :good::fingers-crossed:
Click to expand...
Click to collapse
Same here, ATT network unlock codes are working right now, i have 3 V35 unlocked by code at the moment without problem.
cmrntnnr said:
The price was right so I purchased an ATT v35 NIB on ebay from a reputable seller. It was sim locked to att. The ATT route to unlock would have involved a 90 day service committment, expensive and inconvenient. Found codes2unlock.com via the Howard forum, https://www.howardforums.com/showth...lock-AT-amp-T-USA-LG-V35-ThinQ-by-Unlock-Code.
They turned around a sim unlock code in less than 12 hr for $15. Worked like a charm. With that out of the way, I proceeded to flash the latest ULM (Fi) rom to at least partially free the phone. Would be great to have root as an option but I just don't have the will to play cat and mouse with Magisk to be able to use Google Pay.
Click to expand...
Click to collapse
cmrntnnr said:
The price was right so I purchased an ATT v35 NIB on ebay from a reputable seller. It was sim locked to att. The ATT route to unlock would have involved a 90 day service committment, expensive and inconvenient. Found codes2unlock.com via the Howard forum, https://www.howardforums.com/showth...lock-AT-amp-T-USA-LG-V35-ThinQ-by-Unlock-Code.
They turned around a sim unlock code in less than 12 hr for $15. Worked like a charm. With that out of the way, I proceeded to flash the latest ULM (Fi) rom to at least partially free the phone. Would be great to have root as an option but I just don't have the will to play cat and mouse with Magisk to be able to use Google Pay.
Click to expand...
Click to collapse
Just want to make sure i'm understanding this correctly. I have an ATT LG v35 that i'm currently using with a cricket sim. If I pay for the unlock code I will be able to flash the Fi rom? Could you point me to the resources to download the correct rom? It's been a while since i've tried any of this.
I don't know if lgup checks carrier lock state before flashing a kdz. One thing for sure is that there are no kdz's for ATT roms. You won't be able to go back to ATT stock. Unlocking it before crossing that rubicon seemed like a good idea to avoid a future unlocking hassle so that the phone can be used with another carrier, Verizon in my case.
Here's the link to the Fi kdz.
https://lg-firmwares.com/downloads-file/19020/V350ULM10i_00_NAO_US_OP_0221.kdz
Read up on cross flashing in this forum as well as the ones on the G7 and v30.
franciumgoesboom said:
Just want to make sure i'm understanding this correctly. I have an ATT LG v35 that i'm currently using with a cricket sim. If I pay for the unlock code I will be able to flash the Fi rom? Could you point me to the resources to download the correct rom? It's been a while since i've tried any of this.
Click to expand...
Click to collapse
Be sure to do a back up prior to doing the rom. One nice feature of 'restoral' is that you can select which apps/data to restore (meaning you can leave unwanted apps behind). I just did it today and am very happy. Even the authenticator app is working as before. Some logins might need to be redone, but it's worth it.
Solution:
Only buy unlocked phones
I just purchased an AT&T LG V35, had it unlocked through unlocklocks.com for $18.50 , turn around was about 3 hours and code worked with no problems. Hope that helps!

T-Mobile (USA) Carrier Lock

I got an S10+ as a gift. I asked T-Mobile support to unlock it and they said no problem and that it would take 72 hours.
Well it's been over a week and I've been back and forth with support trying everything up to and including a factory reset all with no luck. They're now saying that they've "exhausted their efforts" and that *some phones can't be unlocked".
I've never experienced this with support before and am not sure what to do next. I'm pretty sure Samsung is just going to refer me back to the carrier if I try them. Any suggestions?
Thanks in advance.
Mikesmith2738 said:
I got an S10+ as a gift. I asked T-Mobile support to unlock it and they said no problem and that it would take 72 hours.
Well it's been over a week and I've been back and forth with support trying everything up to and including a factory reset all with no luck. They're now saying that they've "exhausted their efforts" and that “some phones can't be unlocked".
I've never experienced this with support before and am not sure what to do next. I'm pretty sure Samsung is just going to refer me back to the carrier if I try them. Any suggestions?
Thanks in advance.
Click to expand...
Click to collapse
*Bump*
How do you know it's still locked?
Do you have an account with T-Mobile? Contact their Twitter at TMobile help they are usually way more helpful then calling or chatting thru their website and I've personally unlocked dozens of phones like that, paid off or not.
Outbreak444 said:
How do you know it's still locked?
Click to expand...
Click to collapse
When I go to Settings and click "Permanent Unlock" I get an error message *Your phone isn't elligible to be unlocked. Reason code: 999".
However, you're right that I haven't tried to put in a different SIM maybe it already unlocked?
Mikesmith2738 said:
When I go to Settings and click "Permanent Unlock" I get an error message *Your phone isn't elligible to be unlocked. Reason code: 999".
However, you're right that I haven't tried to put in a different SIM maybe it already unlocked?
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Click to collapse
If it is a Tmobile branded phone version then it is locked. Tmobile can unlock it as long as your account is 3+ month old and in good standing I think.
VICosPhi said:
If it is a Tmobile branded phone version then it is locked. Tmobile can unlock it as long as your account is 3+ month old and in good standing I think.
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Again, their support said they entered it in the system to unlock and it's not working so I don't know what to do next. It's a weird position to be in.
It's my understanding that they used to unlock with an app, but that now it's built into the firmware? In any case, can't get it to work and they have literally said there's nothing else they can do which is really strange.
Mikesmith2738 said:
Again, their support said they entered it in the system to unlock and it's not working.so I don't know what to do next. It's a weird position to be in.
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If the person that gifted it to you got it from T-mobile store then it would be quick, but if they got it from elsewhere, T-mobile always has trouble finding that order and IMEI and takes forever to actually unlock it.
Sent from my SM-G975F using Tapatalk
VICosPhi said:
If the person that gifted it to you got it from T-mobile store then it would be quick, but if they got it from elsewhere, T-mobile always has trouble finding that order and IMEI and takes forever to actually unlock it.
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It's directly from T-Mobile, and I gave them a screen shot of the IMEI which they confirmed over and over.
If they can't unlock it, can a third party?
No one knows?
Mikesmith2738 said:
No one knows?
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Click to collapse
Try with a non T-mobile SIM and if it is still locked, take it to the T-mobile store and have them call customer service to unlock. This way the store representative can let them know it is in fact locked.
Sent from my SM-G975F using Tapatalk
Mikesmith2738 said:
No one knows?
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Click to collapse
Bump
Having the same issue with TMobile always get my phones unlocked via Twitter s8, note8, s9, note 9, onplus 6t all on JOD one thing they all had in common was the unlock app with the new S10 they having build in into the system and I have spend 1 month trying to unlock it even have gotten the phone replaced thinking it was defective , T-Mobile chat has said multiple times they did a override to unlock and still nothing I feel like there is an issue with the new build in unlock process vs the unlock app
Do we know if we can use a code to unlock the phone with different firmware? Are we stuck using T-Mobile's unlock protocol/app?
HtcOnekid said:
Having the same issue with TMobile always get my phones unlocked via Twitter s8, note8, s9, note 9, onplus 6t all on JOD one thing they all had in common was the unlock app with the new S10 they having build in into the system and I have spend 1 month trying to unlock it even have gotten the phone replaced thinking it was defective , T-Mobile chat has said multiple times they did a override to unlock and still nothing I feel like there is an issue with the new build in unlock process vs the unlock app
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Click to collapse
That's my experience too... there's no app and T-Mobile seems to have no solution.
So what do we do now?
Mikesmith2738 said:
That's my experience too... there's no app and T-Mobile seems to have no solution.
So what do we do now?
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Click to collapse
I traded in the S10+ to the LG g8 just to make sure is the phone since the LG still has the unlock app I'll test and see
Edit: asked TMobile via Twitter for the unlock and when through the app , pressed permanent unlock and walla
I was able to successfully unlock my phone through T-Mobile on twitter. They just need your IMEI and will whitelist it. There is no unlock app anymore. I did have to chat with another rep however because the first rep that tried to help me did something wrong on their end and they tried to tell me to use the unlock app which the S10's don't have.
Locking a device with zero EIP balance should be illegal.
I went through this when I bought a 128GB S6 Edge outright. The phone was paid in full at the store yet they wanted me to wait 40 days to unlock it. I tried 3rd party unlockers and they said they couldn't unlock it. (all attempts with codes failed)
It was a real cluster-f.
I just buy my phones from ebay now. No carrier junk or branding and none of this nonsense either. Paypal is great if a seller tries to jerk you around. Fortunately I haven't had any problems.
djlee0314 said:
I was able to successfully unlock my phone through T-Mobile on twitter. They just need your IMEI and will whitelist it. There is no unlock app anymore. I did have to chat with another rep however because the first rep that tried to help me did something wrong on their end and they tried to tell me to use the unlock app which the S10's don't have.
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Click to collapse
Yeah their training is clearly a little behind, but I went through their escalations team and everything and they literally said the had "exhausted all efforts" and added that "some phones can't be unlocked". How crazy is that?
So my current question is... are there still third party unlocks possible?
cpufrost said:
Locking a device with zero EIP balance should be illegal.
I went through this when I bought a 128GB S6 Edge outright. The phone was paid in full at the store yet they wanted me to wait 40 days to unlock it.
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Click to collapse
Mines similar, a promo free phone with no obligation.

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