Battery drops suddenly to zero then in complete charge - Galaxy Note 4 Q&A, Help & Troubleshooting

I have Note 4 SM-910C Unrooted international on stock ROM 5.0.1.
my problem started with battery charging to around 80% then stops or take like 5 hours to reach 100% then when I use the phone battery suddenly drops from 20-30% to zero.
if I remove the battery then reinstall it reads 16-18% but may drop back to zero.
when turned off while charged it charges to 100% normally
It is irrespective of charger/cable i use (2mA).
tried hard reset and battery calibrate (non-root) but no good.
Any help with this problem

aalim said:
I have Note 4 SM-910C Unrooted international on stock ROM 5.0.1.
my problem started with battery charging to around 80% then stops or take like 5 hours to reach 100% then when I use the phone battery suddenly drops from 20-30% to zero.
if I remove the battery then reinstall it reads 16-18% but may drop back to zero.
when turned off while charged it charges to 100% normally
It is irrespective of charger/cable i use (2mA).
tried hard reset and battery calibrate (non-root) but no good.
Any help with this problem
Click to expand...
Click to collapse
Sounds like your battery has gone rogue so you might wanna buy a new battery. A great example why not to buy Note 5 lol.
Maybe it's a bug in your rom build so why don't you try and upgrade from 5.0.1 to 5.1.1.
I have not used stock roms since the s2 days and after using custom roms I have never looked back.

Zionator said:
Sounds like your battery has gone rogue so you might wanna buy a new battery. A great example why not to buy Note 5 lol.
Maybe it's a bug in your rom build so why don't you try and upgrade from 5.0.1 to 5.1.1.
I have not used stock roms since the s2 days and after using custom roms I have never looked back.
Click to expand...
Click to collapse
i have the same problem with my N910F.. at 20% my phone dies.. like today it was 20% dropped to 4% in an instance and then died..
this is happening since upgrading to 5.1.1 (dirty)..
is it possible to fix this with a factory reset ?

Try Battery calibration and battery repair from the store... If it's not doing something, then replace the battery

make sure your battery is fully charged. From dialing interface typing in *#0228# to check battery info and clicked "quick start" at the bottom of the screen, then your battery will drop down quickly, try these steps several times.

inwithyou said:
Try Battery calibration and battery repair from the store... If it's not doing something, then replace the battery
Click to expand...
Click to collapse
any app suggestions ? also i forgot to mention my phone isn't rooted..
p.s. i had a random restart a moment ago.. is this battery related issue ?
thanx.

the same problem N910C.
Any solution?

I have the same problem with Dr.ketan port note 5 rom. I install cm12.1 and bug is gone! Just report

SUNUN said:
the same problem N910C.
Any solution?
Click to expand...
Click to collapse
Yeah, Samsung has a solution. Buy a new phone as they will never update the 1 year old one even though they ****ed it up...
As much as Iove Note family I am more and more pissed with Samsung and eventually will stop buying their ****.... Already done with their watches by the way...

Definitely a degraded battery problem.
I got a new battery and problem now solved.

I have the same problem and already bought a new battery but the issue continues.
(Sorry for my English)

Related

[SOLVED] S4 I9500 cyclic reboots and dead battery - strange behaviour

Hi,
I have a Galaxy S4 I9500 octa core version, latest official firmware available installed (MD5) and everything was fine until a week ago. The issue is like this: only when utilizing it even for few minutes only (browsing the internet, watching Youtube, sending messages, etc.) the phone dies completely and reboots. After reboot battery shows 0% (although it was almost full) and reboots again and again until it eventually dies completely. If I wait 20-30 minutes and restart the phone, everything is fine. Or if I put the charger and charge it for few minutes it comes back to life. This is a very random behavior but it happens now every day. The phone is not hot or heavily used and it happens when either connected to wifi or 3G. Sometimes, wifi settings are lost!
Before trying to master reset the phone, is any of you having similar issues (I read that there is a similar behavior for some of the users when using the camera)? Is this related to the battery?
Thanks,
Mugur
http://mugur-ionescu.ro/tag/android
You can see this strange battery graph
And this is even more obvious
usually when phone exceeds the limit SOC highest temperature, it turns off or reboot. but you say that it is not geeting hot.
so you should think about battery, try with another one.
Ordered new battery now. Will see tomorrow.
imugur said:
Ordered new battery now. Will see tomorrow.
Click to expand...
Click to collapse
Hi, read my last post there http://forum.xda-developers.com/showthread.php?t=2397950 (I don't want copy-paste)
I think it's faulty motherboard and that the only solution is replacement.
Did you change the battery? I am on stock ROM.
imugur said:
Did you change the battery? I am on stock ROM.
Click to expand...
Click to collapse
Nope, I'm gonna send it to reclamation. What about you? Did new battery solve this problem?
imugur said:
Hi,
I have a Galaxy S4 I9500 octa core version, latest official firmware available installed (MD5) and everything was fine until a week ago. The issue is like this: only when utilizing it even for few minutes only (browsing the internet, watching Youtube, sending messages, etc.) the phone dies completely and reboots. After reboot battery shows 0% (although it was almost full) and reboots again and again until it eventually dies completely. If I wait 20-30 minutes and restart the phone, everything is fine. Or if I put the charger and charge it for few minutes it comes back to life. This is a very random behavior but it happens now every day. The phone is not hot or heavily used and it happens when either connected to wifi or 3G. Sometimes, wifi settings are lost!
Before trying to master reset the phone, is any of you having similar issues (I read that there is a similar behavior for some of the users when using the camera)? Is this related to the battery?
Thanks,
Mugur
http://mugur-ionescu.ro/tag/android
Click to expand...
Click to collapse
I have exactly the same issue on my octa since 2 days.I think it is battery related problem.my battery became fatter now.how I know original vs fake battery when buying?
Sent from my GT-I9500 using XDA Premium 4 mobile app
Mine is fatter too! Just changed it with a new one and so far everything is good
Swollen battery
I am now few hours on the new battery and everything is fine. I am wondering why my battery swollen. Is it because I am charging the phone the whole night? A guy from the store told me that I should remove the charger when is 100% charged. Is this true??? isn't there any protection for the battery? very strange anyway. Samsung, are you aware? I am attaching a photo with both batteries, you can observe the swollen battery.
Mugur
http://mugur-ionescu.ro/tag/android
imugur said:
I am now few hours on the new battery and everything is fine. I am wondering why my battery swollen. Is it because I am charging the phone the whole night? A guy from the store told me that I should remove the charger when is 100% charged. Is this true??? isn't there any protection for the battery? very strange anyway. Samsung, are you aware? I am attaching a photo with both batteries, you can observe the swollen battery.
Mugur
http://mugur-ionescu.ro/tag/android
Click to expand...
Click to collapse
Mine is also made in China maybe that's why we have the same problem others have made in Vietnam or Korea
Sent from my GT-I9500 using XDA Premium 4 mobile app
imugur said:
I am now few hours on the new battery and everything is fine. I am wondering why my battery swollen. Is it because I am charging the phone the whole night? A guy from the store told me that I should remove the charger when is 100% charged. Is this true??? isn't there any protection for the battery? very strange anyway. Samsung, are you aware? I am attaching a photo with both batteries, you can observe the swollen battery.
Mugur
http://mugur-ionescu.ro/tag/android
Click to expand...
Click to collapse
I think this will happen again, so plz keep in touch, i want to know about this case. Thanks.
(By the way, i received many I9505 to be fixed, faulty PBA when phone is dying very quick, sometime from 100% to 0% for 5 sec, even with new battery)

[Q] Galaxy S4 Battery (I-9500) drains out quickly while playing Candy Crush

Hi,
I saw many folks are facing similar problems, but my problem is little different. Now a days whenever I play Candy Crush my S4's battery drains out very quickly i.e. 60-70% in the span of 5 - 10 minutes, also it gets charged up with equally fast (about 80 % in 10 min). My phone is just 3 months old...earlier there was no such problem. I haven't installed any new apps in between. Is it the problem with the battery or with the handset?
Any help will be greatly appreciated!!
Thanks
The battery drain in almost time cause of software problems
But charging too fast Im saying it could problem with the battery it self
Try to charge your phone with original charger
RubbaBand said:
The battery drain in almost time cause of software problems
But charging too fast Im saying it could problem with the battery it self
Try to charge your phone with original charger
Click to expand...
Click to collapse
Thanks for a quick reply.... but I'm using an original charger which came along with my S4.
umi511 said:
Thanks for a quick reply.... but I'm using an original charger which came along with my S4.
Click to expand...
Click to collapse
Now if you didnt root or flash any custom rom to your device
Im sure 100% that the problem with your battery
umi511 said:
Hi,
I saw many folks are facing similar problems, but my problem is little different. Now a days whenever I play Candy Crush my S4's battery drains out very quickly i.e. 60-70% in the span of 5 - 10 minutes, also it gets charged up with equally fast (about 80 % in 10 min). My phone is just 3 months old...earlier there was no such problem. I haven't installed any new apps in between. Is it the problem with the battery or with the handset?
Any help will be greatly appreciated!!
Thanks
Click to expand...
Click to collapse
switch off your phone. charge till 100% go into recovery and give a factory data reset! your problem solved.
Mandark52 said:
switch off your phone. charge till 100% go into recovery and give a factory data reset! your problem solved.
Click to expand...
Click to collapse
I don't think this will work.
My guess is you have a faulty battery. That happens. Get a new one.
Lennyz1988 said:
I don't think this will work.
My guess is you have a faulty battery. That happens. Get a new one.
Click to expand...
Click to collapse
lennyz1988 I respect you but here i think there is a fault in battery caliberation. Your advice is also true but why not try a factory reset before purchasing a new one?
have you tried looking at your battery on settings ? see if what apps consumes most of your battery
Mandark52 said:
lennyz1988 I respect you but here i think there is a fault in battery caliberation. Your advice is also true but why not try a factory reset before purchasing a new one?
Click to expand...
Click to collapse
It's because from what I remember, battery callibration is not regulated at rom level. It's a chip inside the battery.
For example:
With the old HTC Desire you could wipe battery stats in the recovery.
For the Samsung Galaxy S2 this didn't have any effect because the chip inside the battery regulated the calibration.
From what I remember it's the same for the S4. If the calibration does not work (eg charging to 100%, taking the battery out, putting it back in, recharge again till 100%) then his battery is faulty. So unless he messed his rom up seriously, no wipe or other rom will help. His OS just reads the data from the chip.
Lennyz1988 said:
It's because from what I remember, battery callibration is not regulated at rom level. It's a chip inside the battery.
For example:
With the old HTC Desire you could wipe battery stats in the recovery.
For the Samsung Galaxy S2 this didn't have any effect because the chip inside the battery regulated the calibration.
From what I remember it's the same for the S4. If the calibration does not work (eg charging to 100%, taking the battery out, putting it back in, recharge again till 100%) then his battery is faulty. So unless he messed his rom up seriously, no wipe or other rom will help. His OS just reads the data from the chip.
Click to expand...
Click to collapse
learned something new today
Sent from my GT-I9500 using XDA Premium 4 mobile app
Mandark52 said:
learned something new today
Sent from my GT-I9500 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks Guys... most of you were absolutely right... I took my S4 to the service center and it was found that it was the problem with the battery... it got deformed as well... I got it replaced now... You guys are great ... Thanks once again.

Battery drops from 30 to 0 in minutes

Hello,
I have a problem with battery, it drains normally until it reaches 40 or 30 percent, after that it suddenly start dropping rapidly until it shuts off in just a few minutes and acts like dead. I think this started happening after MM update, I've found several answers online but none of them is from an active Note 4 user but from tech specialist, suggesting it might be both a battery problem or a software problem too. Also, some people state that a new battery solved the problem, but also many of them bought the new OEM battery but the problem still exists even with the new battery.
Does any of the users on xda have the same issue after MM? I don't want to waste money for a new battery if it's not a battery problem. And again, I dont know if and when will Samsung release an update for this kind of bug if its a software thing... I would like to know if I'm alone with this and hear some thoughts on buying a new battery or no?
ljubimci said:
Hello,
I have a problem with battery, it drains normally until it reaches 40 or 30 percent, after that it suddenly start dropping rapidly until it shuts off in just a few minutes and acts like dead. I think this started happening after MM update, I've found several answers online but none of them is from an active Note 4 user but from tech specialist, suggesting it might be both a battery problem or a software problem too. Also, some people state that a new battery solved the problem, but also many of them bought the new OEM battery but the problem still exists even with the new battery.
Does any of the users on xda have the same issue after MM? I don't want to waste money for a new battery if it's not a battery problem. And again, I dont know if and when will Samsung release an update for this kind of bug if its a software thing... I would like to know if I'm alone with this and hear some thoughts on buying a new battery or no?
Click to expand...
Click to collapse
It's your battery!
Your battery has deteriorated to a point that it only hold around 70% of its original capacity.
I have 4 original batteries which 2 of them are new & 2 of them are old, deteriorated ones.
One of them only holds around 70% like yours & one of them holds around 90%.
The new ones.....they works perfectly.
They holds around 99%.
Remember that lithium batteries deteriorates through time whether you use it or not.
Thanks for your opinion.
Once it also happened that my battery level was showing 50% and in the middle of browsing, my display went black, touch keys working and display is completely black. Even after a couple of restarts and cache wipe from recovery it remained black after booting, while the screen was working properly on the boot and showing samsung logos and all. I assumed there's a voltage problem, but I still was not sure is it a defective battery or system not reading the level of it properly. Never happened before with any of my previous Samsungs.
I've got almost same problem as @ljubimci.
The only problem is that I bought new battery (from samsung shop, 100% original not fake) and it dies even faster then my old one
The bigest drops are when i use high demanding aps, especially camera (4k recording) then it can drop from 60-70% to 0 in "0 minutes". This started to happen to me on MM, so i downgraded to LP (5.1.1) Nothing changed... And at the end i've changed my ROM to stock, unrooted 4.4.4 (ANK4). Problem still existing End the last biggest problem of them all is that i've lost somwhere my receipt, so i can't give samsung my battery back ;-(
I know that to some people changing ROM's help, to some new battery help, and it looks like to me only xda can help Is there a possibilty that new battery is damaged, or maybe there are any kind of fixes?
MarcinMilosz13 said:
I've got almost same problem as @ljubimci.
The only problem is that I bought new battery (from samsung shop, 100% original not fake) and it dies even faster then my old one
The bigest drops are when i use high demanding aps, especially camera (4k recording) then it can drop from 60-70% to 0 in "0 minutes". This started to happen to me on MM, so i downgraded to LP (5.1.1) Nothing changed... And at the end i've changed my ROM to stock, unrooted 4.4.4 (ANK4). Problem still existing End the last biggest problem of them all is that i've lost somwhere my receipt, so i can't give samsung my battery back ;-(
I know that to some people changing ROM's help, to some new battery help, and it looks like to me only xda can help Is there a possibilty that new battery is damaged, or maybe there are any kind of fixes?
Click to expand...
Click to collapse
I think that you bought a faulty battery

Samsung Note 4 N910C battery drain

Hello and Happy New Year to all,
*
I came across an issue with my Note's (N910C) battery today and I would like your opinion on it.
*
A quick background:
*
The phone has never been rooted.
9-10 months ago I downloaded an official firmware (6.0.1) which I flashed via Odin and it began to drain the battery very fast, killing the phone in less than a day.
I got a new battery, but the problem was still there.
Eventually I tried another firmware which worked nicely and consumption returned to normal levels. Since then, I had no problems whatsoever.
Yesterday night I got a notification to update. I had already done another two in the past - if I'm not mistaken - , without noticeable difference.
I did the update overnight and I removed the charging cable in the morning. It seemed that it was a little warmer than usual, but I did not pay attention.
The battery percentage was reducing at the rate of 1% per minute and it died within 2 hours.
I checked battery info, nothing abnormal.
I have two questions:
*
1. Does anyone have similar experience with this model (or other)?
2. If I reinstall the previous firmware, normally the problem should be fixed, right? I mean it started after an official update which AFAIK affects native apps only.
*
Thank you in advance
I have noticed on my Note 4, after upgrading to marshmallow, the battery drained like crazy too. It would drain 10-20% when I use it for 20 mins or so. The battery that I'm using is a 'new' one that I bought just about a year ago although the problem still occurred when it was fairly new.
I'm speculating that there might be some sort of battery or software issue with marshmallow as the original battery that came with the phone also had the same issue. It would drain fairly quickly until one day it just stopped working and would boot loop until I plugged it in to the charger.
Ever since marshmallow, I have never seen my battery get to 15% before switching off completely. Sometimes even 45% lol.
mha93 said:
I have noticed on my Note 4, after upgrading to marshmallow, the battery drained like crazy too. It would drain 10-20% when I use it for 20 mins or so. The battery that I'm using is a 'new' one that I bought just about a year ago although the problem still occurred when it was fairly new.
I'm speculating that there might be some sort of battery or software issue with marshmallow as the original battery that came with the phone also had the same issue. It would drain fairly quickly until one day it just stopped working and would boot loop until I plugged it in to the charger.
Ever since marshmallow, I have never seen my battery get to 15% before switching off completely. Sometimes even 45% lol.
Click to expand...
Click to collapse
I had a faulty N910F and got another (used) one and it's had occasional forced closes at between 15-20%. This worries me that it might go the way of the old one where it developed the issues with it freezing and the frequent reboots....does yours exhibit any other issues?
woldranger said:
I had a faulty N910F and got another (used) one and it's had occasional forced closes at between 15-20%. This worries me that it might go the way of the old one where it developed the issues with it freezing and the frequent reboots....does yours exhibit any other issues?
Click to expand...
Click to collapse
Yes. Unfortunately. Currently, it would just die halfway even when I'm at 50%? That's the highest that I've noticed. So I had to charge it up for a bit maybe to 60% and it would be fine before dying around the 20+ - 40% mark. Previously, the original battery that came with the phone had this weird issue where the battery won't hold any charge even when it's fully charged. Like it will go to a bootloop when I've unplugged it even though it's at 100%. When I bought the new, current battery I noticed that it would still die off at 15-20% and the original battery became bloated a few months later.
Are you using any custom roms? The bootloops and freezing could be related to using some custom roms. I changed from a N7 port to a deodexed stock rom and the frequency of the freezing and reboots just plummeted. Reboots only happening when the battery is close to dying.
mha93 said:
Yes. Unfortunately. Currently, it would just die halfway even when I'm at 50%? That's the highest that I've noticed. So I had to charge it up for a bit maybe to 60% and it would be fine before dying around the 20+ - 40% mark. Previously, the original battery that came with the phone had this weird issue where the battery won't hold any charge even when it's fully charged. Like it will go to a bootloop when I've unplugged it even though it's at 100%. When I bought the new, current battery I noticed that it would still die off at 15-20% and the original battery became bloated a few months later.
Are you using any custom roms? The bootloops and freezing could be related to using some custom roms. I changed from a N7 port to a deodexed stock rom and the frequency of the freezing and reboots just plummeted. Reboots only happening when the battery is close to dying.
Click to expand...
Click to collapse
Ah right, so you had only the reboots, nothing else? That's fair enough.
No, it's nothing at all to do with the ROM. I'm stock but LOTS of people have had the same issue. As it stands, the only way to fix it is to get a new mobo :crying:
woldranger said:
Ah right, so you had only the reboots, nothing else? That's fair enough.
No, it's nothing at all to do with the ROM. I'm stock but LOTS of people have had the same issue. As it stands, the only way to fix it is to get a new mobo :crying:
Click to expand...
Click to collapse
Well besides the usual overheating that's related to our snapdragon CPU, nothing much but mostly battery issues.
Although there is thread that I'm following that promises to fix the 15-20% issue. Checking their method to see if it works or not
https://forum.xda-developers.com/note-4/general/battery-shutdowns-15-20-fix-root-t3513268
leebro83 said:
Hello and Happy New Year to all,
*
I came across an issue with my Note's (N910C) battery today and I would like your opinion on it.
*
A quick background:
*
The phone has never been rooted.
9-10 months ago I downloaded an official firmware (6.0.1) which I flashed via Odin and it began to drain the battery very fast, killing the phone in less than a day.
I got a new battery, but the problem was still there.
Eventually I tried another firmware which worked nicely and consumption returned to normal levels. Since then, I had no problems whatsoever.
Yesterday night I got a notification to update. I had already done another two in the past - if I'm not mistaken - , without noticeable difference.
I did the update overnight and I removed the charging cable in the morning. It seemed that it was a little warmer than usual, but I did not pay attention.
The battery percentage was reducing at the rate of 1% per minute and it died within 2 hours.
I checked battery info, nothing abnormal.
I have two questions:
*
1. Does anyone have similar experience with this model (or other)?
2. If I reinstall the previous firmware, normally the problem should be fixed, right? I mean it started after an official update which AFAIK affects native apps only.
*
Thank you in advance
Click to expand...
Click to collapse
hey can you give me the link of that firmware that improved your battery life
I had a similar problem with fast battery drain - did a factory reset and it's back to normal. Make sure you're using a battery from a reputable source like RavPower (don't think there are any genuine Samsung ones left and Anker stopped making them).
Kinsman-UK said:
I had a similar problem with fast battery drain - did a factory reset and it's back to normal. Make sure you're using a battery from a reputable source like RavPower (don't think there are any genuine Samsung ones left and Anker stopped making them).
Click to expand...
Click to collapse
i have done every thing bought new batteries from different Companies but still my phone dies with in 1.5 to 2 hours please if there is any fix do tell me.
hasanrworld said:
i have done every thing bought new batteries from different Companies but still my phone dies with in 1.5 to 2 hours please if there is any fix do tell me.
Click to expand...
Click to collapse
Try GSAM Battery Monitor:
Free: https://play.google.com/store/apps/details?id=com.gsamlabs.bbm
Pro: https://play.google.com/store/apps/details?id=com.gsamlabs.bbm.pro
Root: https://play.google.com/store/apps/details?id=com.gsamlabs.bbm.rootcompanion
[EDIT: Sorry, Root version is only necessary for KitKat and older devices]
If you're not rooted, you can use the ADB commands to get the enhanced statistics, this is explained in the app. User Guide: http://blogger.gsamlabs.com/2011/11/badass-battery-monitor-users-guide.html
This will help you understand what app or aspect of your device is draining the battery, and also show you when it is using doze, deep sleep etc.

Galaxy note 4 fast battery drain issue

I m using galaxy Note 4 N910C, which i have had for 15 month.
Since the last 2 or 3 months, the battery drain increased a lot, and it goes incredibly fast from 30~20% to 0%. Sometimes it may even shut when at 20...I m thinking this is happening because of OS update to marshmallow and since then no more updates for us.
But right now my phone screen started flickering, my aplications became very laggy and unresponsive, and phone lost mobile signal (wifi still connected). I plugged the charger in and it still kept falling untill 0% and turned off.
This is the problem I m also having. Many have got the same problem. Why it actually happening. Mostly seems to be software issues. After factory reset my battery stays longer but within 2 to 3days again same problem. Because of marshmallow update. **** what the ****ing developers doing ? We need one ****in updatell to fix this issue.
I have even heard that the battery calibration in android 6.0.1 update has some sort of problem and recalibration would fix the problem for some but not for all since it didn't fixed my problem. Anyone who has some ideas about this severe issue please help. Help will be appreciated. Thank you.
knadityas92 said:
I m using galaxy Note 4 N910C, which i have had for 15 month.
Click to expand...
Click to collapse
Try a new battery.
Already tried 2 batteries.
Kinsman-UK said:
Try a new battery.
Click to expand...
Click to collapse
already tried 2 batteries newly bought
knadityas92 said:
already tried 2 batteries newly bought
Click to expand...
Click to collapse
OK, well it's definitely not the Marshmallow update - I've been using it on my N910C since it was released and on a recently purchased battery (direct from Samsung) I'm getting 5-6 hours SoT and battery always goes to 1% before shutting down (although I rarely let it get that low).
It may be some other software causing your problem, a hardware issue, a non-genuine battery, or you somehow need to reset the battery stats. Because it works OK for 2-3 days after a reset, it sounds like it might be some app causing an issue.

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