Database Users

Social hub activation failed help

I'm having problems activating my Samsung Social Hubs account. I need to activate it so I can get the IM client working and also to get push notifications for my AOL account.
I have tried over network, over wifi and no results. I called Samsung cust. Support in the US (888) 987-4357, but they told me my device is not supported because the Galaxy SII is registered under Samsung UK and they gave me another no. 084567267864 but I cant get a hold of that numbet after putting prefix +44 for UK country code.
Please is anyone else having similar issues activating your Samsung social hub portal?
Sent from my GT-I9100

I suspect you did not describe the problem well.

You can set up accounts two ways:
1) Settings>Accounts and sync
2) Social Hub>Add account
If neither of those work for you I'd try a hard reset. The latest firmware KF3 seems to have a problem with IM if you're starting with a fresh copy (vs. upgrading on top of an earlier version). I just rebuilt my phone and had no problems with Social Hub other than that.

How do I know if I have KF3?
Sent from my GT-I9100

kreoXDA said:
I suspect you did not describe the problem well.
Click to expand...
Click to collapse
Ok, let me explain furthermore. The Galaxy SII comes preloaded with a service called hubs. There is: game hub, readers hub and social hub. The other two hubs are self explanatory, but the social hub has more to it.
With an activated social hub account, supposively we galaxy sII owners are able to log into multiple IM accounts (windows live, aol messenger or google talk). In addition any email account created with an active social hub account is blessed with "push" mail notifications.
I can't activate mine, past the email activation process it tells me that it cant' connect or that connection failed. What I want to do is make my primary email account the social hubs one (an AOL acct.), but I also want it to have push notification, but without activating a social hubs account, it will not allow me to do so. Right now I can only log into my AOL acct. Via polling emails every like 30mts. But it is not the same experience as real push email (similar to the gmail application from android market).
So I have been breaking my head on activating a social hub account with the samsung server. This is the link were the activation takes place and you can read for your self what I'm trying to explain: http://socialhub.samsungmobile.com and at the site there is even an option to activate from there entering my GSII's IMEI, but for some reason it regets my IMEI and tells me that it can not be registered.
So as a result, I can't log into any IM service (connection failed) or activate any email and make it my default email with push capability.
I hope I explained clearly the problem I'm experiencing ok. Thank you in
Sent from my GT-I9100

Thanks for the detailed explanation OP. I was not clear on what exactly the problem was.
I never used the HUB, I am in the States, and I just tried to register at the hub website. Upon entering my IMEI (the UK unbrabded phone), I got the message "This IMEI is not available for the social hub service."
I then searched and found this thread
http://forum.xda-developers.com/showthread.php?t=1092848
Post #6 says basically that the Hub service is not available for UK
I found the source for the first part of that post. And when you actually follow these instructions and click on Q&A, you are presented with the list of countries , there is no UK or US on that list.
I guess Samsung enforced country validation recently?
And to answer your other question about where to see the KF3 version, go to settings -> about phone -> build number

kreoXDA said:
Thanks for the detailed explanation OP. I was not clear on what exactly the problem was.
I never used the HUB, I am in the States, and I just tried to register at the hub website. Upon entering my IMEI (the UK unbrabded phone), I got the message "This IMEI is not available for the social hub service."
I then searched and found this thread
http://forum.xda-developers.com/showthread.php?t=1092848
Post #6 says basically that the Hub service is not available for UK
I found the source for the first part of that post. And when you actually follow these instructions and click on Q&A, you are presented with the list of countries , there is no UK or US on that list.
I guess Samsung enforced country validation recently?
And to answer your other question about where to see the KF3 version, go to settings -> about phone -> build number
Click to expand...
Click to collapse
Exactly, now you know that I'm talking about right. it reads "This IMEI is not available for the social hub service" you see. Why is this? I even using the same site sent them an contact us email for them to add my IMEI, but have not gotten a responce.
PS: I'm also in America on at&t ok. Thank you.

one thing nobody said before is:
when calling the uk, the leading 0 of the phone number must not be dialed. the number is 084567267864 for people in the uk, but for international callers it should be +4484567267864.
the same goes for many european countries that have phone numbers with leading 0s. just fyi.

Social Hub is run through Samsung's servers. I think the web app does nothing more than mirror what's on the phone. I've used the phone version in the U.S. on a UK phone since May and haven't had any issues. Like everyone else I can't register for the web app because it rejects my IMEI. If the phone's not letting you set up any accounts it probably has to do with settings you've selected not what's pre-programmed in the phone or its country of origin.

Update- Can't Sync with Samsung Account/Incorrect Password/Account already exists

Everyone who's eager for the 3.2 release tried updating their tablet using the built in option however came across various issues.
I tried signing in but kept getting the same "wrong password" error and then even tried creating a new account using a different email and was unable to.
When I called Samsung the only thing the tech advised me to do was to perform a factory reset which I'm sure everyone knows is most electronic companies "cure for all things" and I hate performing it.
I refused to go this route and stood my ground with the tech. The only resolution he provided was for a hard reset but I refused. If a website is telling me that the password is incorrect surely there must be a way to reset it!
He kept putting me on hold but finally provided me with this website which should solve any and all "wrong password" issues
http://www.samsungdive.com
If you go there and perform a password reset or create a new account the account should allow you to sync.
Once on the website click on Log In and it will provide with options to reset or create a new account!
Good luck guys and if this works for you please "thank"

I was able to use this website to fix the samsung account on my SGT. It still says "sync is off" in the account tab for my samsung account, but maybe thats by design? Either way thanks for the site

You need to exit out of that and go into apps. Hit Samsung apps and go through that apps setup process. Then you should be able to do your sync through the samsung sync sign in.

This does seems to work. I confirmed it.
I also received the same link in an email a few days ago - but I guess their website was not working, because it still failed for me. I responded to that email and **** all over Samsung's ****ty support. I guessed they somehow listenend.
Anyway - this is Working!!!!. Login to this website, reset your samsung.com account's password. It will send you an email, confirm that and change your new password. Then use these exact credentials to logon on the GT 10.1. But First, clear the cache of Samsung Apps and Samsung Account.
guys, this is NOT Samsung apps (as stated in the previous two posts!!!!!!) you need to login to, but login by creating another Samsung account under settings, accounts...., with those credentials.

Thanks, got it working. I didn't even know we had to put our Samsung account on to the tablet.

Didn't workm Screw Samsung
Alas none of these worked for me. I even closed the samsung account and started a new one and this thing did not work . Just the same ... I won't ever purchase a samsung mobile device after this... I mean i got burned with the galaxy tab 7 taking so long to get updated then it was the galaxy S phones now this... I am done..... Sorry Samsung you just lost a customer. These quirks are unacceptable esepcially seeing how much we pay for these devices.... Straight to Ebay this tablet is going. I will just hold off until sometime after Christmas... by then a better tablet by a better company that cares about its US Customers will surface. So if anyone wants to buy a 32GB Metallc Galaxy Tab 10.1 with the book case and the USB dongle. Hit me up. Samsung I am done.!!!!
Nice Tablet but crummy support and in this day and age to have such a stupid quirk with a website....

im sorry your having those issues dude, mine is running perfectly and today miraculously it took my samsung accounta nd logged me in after having made so many unsuccessful attempts.

I don't have this elusive "Samsung Apps", I'm rooted can I download it somewhere? Thanks.
Sent from my GT-P7510 using XDA Premium App

My Tab's Samsung Account isn't sync'd, and I have never signed into Samsung Apps and have downloaded a few things. I didn't even know you were required to, because I never did.
I checked for updates and it says there isn't one available, but am wondering if it is working correctly or not.

I have the Samsung Apps app and it works, but under accounts it shows that Samsung account is not syncing and no option to enable sync. I went to Samsungdive.com and I was able to log into my account there. There are no settings in the samsung apps app.
So what is the deal with samsung sync? Are you instructions for getting that working? I am a bit confused. Thanks

So should this Samsung account thing be syncing? Mine isn't and i even tried the factory reset, still says "Sync is OFF" Anyone got any help.

I recently changed my password for my samsung account now i cant even connect to samsung account keep getting wrong password very very frustrating!

I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk

I really don't understand this samsung account sync, I created an account when I first started tab, able to login to samsungdive.com but my tab shows that it is not syncing in the accounts/sync options.
Every few times at startup I get a FC with the samsung account.
WTF

This sucks.
I'm guessing what I'm about to detail is the same as everyone else:
1: On first boot of my pre-touchwiz GT10.1, I created some sort of Samsung account.
2: Every boot since then prompted me with two force close messages, both being some sort of Samsung process, blah, blah, blah.
3: Today, I get the touchwiz update, it installs.
4: I can log into Samsung Dive website with my established Samsung account no problem, and it knows I have a GT10.1. But it can't do anything with it, saying I have to enable Google Location Services, and Remote Control.
5. I go into settings on the GT10.1, Google Location Services is already enabled, Remote Control is not. I attempt to enable it, but get a prompt for a password with a blank ID. It will not take my KNOWN Samsung Account password. I can't delete it and create a new one without doing a factory reset.
Is there a solution to this pile of horsecrap yet??

I also can't login when attempting to update. I don't have an account specifically on my GT for samsung, but did register on line when I purchased it. Is this a common problem? Perhaps we were supposed to create the samsung account using the accounts option in settings.
BTW, my error is incorrect password even though I can login to the website. I can see my registration info

88EVGAFTW said:
I tried going to samsungdive, it won't even recognize my samsung account. i cant make a new one with any of the 3 emails I have, I cant sign in with any of them either, only on samsung.com
I tried recovering a password and it even says my email doesn't exist in their system....garbage. then I try to make a new account and it says to enter a valid email.... what the phuckkkkkkkkkkkk
Click to expand...
Click to collapse
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?

Made2Last said:
My Tab is on TW, but my brother is having the exact same issue on his Tab as you.
Has anybody ran into this problem?
Click to expand...
Click to collapse
I have similar problem; I set up and registered my 10.1 and can access it at Samsung.com "My Account". I was told to set up recovery etc at samsungdive.com and could not sign in and was told that I had to create a new account there using a different email (Dumb), I did and can sign in but can't do anything else? I am waiting for an answer from tech via email. Even on the samsungdive page it says one account works for all?
Also on 10.1 under Settings:Location & security:find my mobile;remote controls if I check that box it has my correct account email but won't accept my password? This was when I first called tech and they told me to use samsung dive. Somewhere Samsung doesn't have their act together.

(oops, redundant info).
Sent from my GT-P7510 using Tapatalk

bobng said:
Somewhere Samsung doesn't have their act together.
Click to expand...
Click to collapse
QFT.
If they respond to you with a fix, let me know here please!
Sent from my MB860 using XDA Premium App

Samsung Account not found

Dear all,
I am a T-Mobile German client and have the phone from them. I would like to use the SamsungDive service for which a Samsung account needs to be created on the phone (http://v2.samsungdive.com/help/guideRemoteControlsClear.do). However, T-Mobile seems to have deleted the account on the device. Is there any chance to get it on the phone via an app or trick?

Samsung account problem on device
Anyone who could help or has an suggestion on how to create Samsung account on the device? Help would be appreciated!

Samsung told me that T-Mobile has asked to remove the account from the T-Mobile ROM, hence I will not be able to use it. Will verify and check with them. Already sent an Email to DT with no reply yet.
Is there any way to get the Samsung account on the phone?

Teddybear2 said:
Samsung told me that T-Mobile has asked to remove the account from the T-Mobile ROM, hence I will not be able to use it. Will verify and check with them. Already sent an Email to DT with no reply yet.
Is there any way to get the Samsung account on the phone?
Click to expand...
Click to collapse
An unbranded rom will probably have it, so i guess you can flash a new rom.

Thanks I just need the App to do the installation. I do not want a CUSTOM ROM by now. Any other suggestions? I am still in contact with T-Mobile over it. They directed me to Samsung.....nice game.

Yes .. they are just this stupid. I have T-Mobile Czech, which is the same ROM as German one .. same problem. Problem is, that as far as I know, original Czech ROM does not even exist.

I just received a message from T-Mobile that with the next version release for the Galaxy S2 the Samsung account would be included to use Samung Dive. Let's see!
Rooting with Odin and Superoneclick just took me less than 5 minutes.....

Still loooking for the sns account samsung app....

Teddybear2 said:
Still loooking for the sns account samsung app....
Click to expand...
Click to collapse
http://www.multiupload.com/3PFIMS1UXR
From stock rom .
jje

Thanks a lot. I will try it!....although 4 months later.

In Firmware 2.3.5 Samsung account is included. However, Samung Dive seems not to work properly.....

avast! Mobile Security
Teddybear2 said:
In Firmware 2.3.5 Samsung account is included. However, Samung Dive seems not to work properly.....
Click to expand...
Click to collapse
I know its not what you wanted but here's something to think about or do.
Go market and install avast! moby here https://market.android.com/details?...NvbS5hdmFzdC5hbmRyb2lkLm1vYmlsZXNlY3VyaXR5Il0.
List of features just check link.
Once installed there is a Anti-Theft security app to which you will have to download and install this allows tracking wipe etc etc etc and yes its free plus it much better the Samsungs Dive.
The plus side is you can uninstall avast! Mobile Security and still keep the Anti-Theft security app which you have already set up.

[Q] Samsung Account Locatioin Limitation

I bought a 9500 in China, and I found it has no Google Play or anything relating to Google besides the android system itself...
However I followed the guide and successfully installed Google Play...Then I found there is one more question about my Samsung Account
My Samsung Account was registered in Singapore when I was studying there...and now I'm back to China..the location of my account is still in Singapore and it's not able to be changed...in this case there are some apps I can't download...
Is there anyway to solve this? I have already contact Samsung customer service but no reply at all...
Thanks!

Samsung Dex for second android user

Hi,
I don't know if anyone had similar issue.
I bought Tab s5e recently, configured everything in my account, and then created second account (normal one, not the restricted )
In result I got two accounts : mine (administrator) and my wifes (normal user )
Issue is that while I can launch DeX on my account without any problems, on my wifes account DeX is unavailable. The option in settings (Settings > Advanced ) is just grayed out .
Is there a way to trigger it manually , make second account an admin or something ?
Best Regards

Did you manage to solve this? I am having the exact same issue

Not currently supported, to the best of my knowledge, on a consumer level.

Wow! How often do you google a problem and find someone with the exact same tablet model?! Unfortunately, I have nothing of value to add. Same tablet, same issue, and the same wife asking me HOW I could not have googled this BEFORE I bought the tablet XP

I have the same exact issue. Wish there was a work around or a way for the secondary user to be allowed to use Dex on the Tab S5e. It is like a tease that it shows it but doesn't allow you to use it.

Same here on tab s5. But its not stated anywhere. I am extremely pissed off.