Database Users

HD not recognised on any PC

Hi Guys, hopefully someone can help me here it is driving me crazy - well, here is my issue.
Doesnt matter what PC I plug my HD into it doesnt get picked up, i looked in device manager and still nothing. Its like its not connected, but it shows on the phone that it is charging. And does charge.
Can someone please help?
Thanks!

Settings - Connection - USB to PC - uncheck 'enable advanced network functionality'

All that was there is ' Enable faster data synchronization '
No advanced network functionality. Im on Telstra NextG Network Australia with there crappy stock rom if that helps.

I'm looking at a stock Touch HD and you're right- they changed the name of the box. So uncheck 'enable faster data synchronization'.

I did but it is still not working.

I have also done a hard reset and restore to manufacturers default and still not working.

What kind of PC are you using? Is it XP? If so you need to download ActiveSync.

Using XP.. I have downloaded and installed Activesync. It used to be picked up on every pc and suddenly now it doesnt.

Opened Activesync ports in your firewall settings?

Yeah its all fine, its as though the PC doesnt even recognise it. Doesnt show up in Disk Management.

hi lucky
you're already the 3rd one with this problem.
if you plug-in the usb connector, is there a dialog popping up on your hd which let's you choose between synch or hd mode?
if not, welcome to the group of disapointed htc owners.
there is already a thread somewhere about this problem. i have exactly the same, but no one could help me until now.
at least i found a way to flash a rom. the usb connection was working for about 20 minutes. afterwards it broke down again...
try the following:
1. shut down hd
2. remove SD and Sim Card
3. plug in the usb cable
4. do a hard reset by holding vol up and vol down while you press the power button
5. confirm the hardware reset
6. when the hd is booting up again, it will do some kind of customization process. during this process active sync should come up on your pc. cancel the device setup in acive sync and wait until your hd is completely configured.
7. afterwards reconnect the usb cable and active sync should work for a while...
let me know if it helped. i'm still searching for a permanent solution for this problem...

Nope, didnt work at all.
Not even the choice to decide what I want to do pops up on the phone.
Do you think it could be a hardware fault?

I think it is a hardware fault because i did a SPL boot and instead of 'USB' showing in the white box "Serial" did.
It just seems wierd because it was working fine for 2 weeks and then it all the sudden stopped and I did no ROM flashing or anything.

Should I try reflashing my device through the SD card and see how I go from there?

did you try a different cable???
I have about 20 different USB -> mini USB and only about 2/3 of them work with phones !!!

Yeah ive tried all different cables, ive tried ones that work with my diamond but still dosent work with my hd.

luckyluke1137 said:
Hi Guys, hopefully someone can help me here it is driving me crazy - well, here is my issue.
Doesnt matter what PC I plug my HD into it doesnt get picked up, i looked in device manager and still nothing. Its like its not connected, but it shows on the phone that it is charging. And does charge.
Can someone please help?
Thanks!
Click to expand...
Click to collapse
Are you getting anything popping up in device manager when you plug it in, in other words does the list refresh like it has detected a new hardware device or is it completely silent? I have seen it a couple of times where a device gets stuck as being recognized as something else. If the list does scroll (responds to the HD being plugged in) do a screen shot of everything in DM then plug the HD in and compare the lists to see if it is showing up as something else. If so, delete the device then unplug and plug in the HD again and have it reinstall the driver.
Good luck,
Gordo

I did what you said Gordo, and it doesnt show up inDevice Manager. Its as though its not even plugged in but for some reason it still recharges off the USB.

I guess about the only other thing I can think of is to plug it in on another PC and see if that computer tries to load a driver. If it does then it is something strange with your computer. If it doesn't then there is something bad with the USB port on the HD (maybe).
Gordo

Yeah I tried that but still nothing, im sending it back to Telstra, since its within 14 days of me getting it I get a whole brand new one!
thanks for your help guys

[Q] sudden changes in the way the phone work please help!

Hi,
This might be a newbie issue but my HD2 was working well up until few days ago when I noticed that everytime I make a call instead of ringing normally it does it in speaker (hands free) mode what caught my attention since I didn't change any settings.
I'm inclined to think that it might be due to some corruption in the software since I didn't find any optios to revert this so I was thinking on doing a hard reset but...
The other issue I have is that I tried to connect it to two different computers (that it used to connect without problems) and it does not do it.
It does charge on the USB but neither PC's recognize that the phone is connected.
I tried 2 different cables on the 2 PC's without luck.
So again I'm now more convinced that it is a software problem.
Any idea how should I proceed so I don't loose any data????
Thanks,

Look up "stuck in car kit mode" see if it's the same symptoms.

I look into it thanks...

I looked it up,but is not exactly the same.
It's stuck on loud speaker yes but not in landscape mode, if I rotate the phone the screen works ok.
It also goes to sleep so they are not exactly the same
It just does not get recognized by the pc when I plug it on the USB.
I just get the charging light and the little plug simbol on top as you get when you plug to external power but the computers don't make the sound (or any sign of recognition) that normally comes when you plug any USB device to it.
Unless this is just the start of it...

Well, after reading all 12 (or so) pages on that thread and cleaning the heck of the micro usb, wigling the cable in every direction this morning I managed to connect the phone to the PC and get rid of the loud speaker, so even if the symptoms are not exactly the same looks like it heading in that direction.
Bummer...
I guess it's time to start looking for a new phone.

[Q] NOTE 3 problem with USB

Hi everyone i don't know if any of you guys experienced this problem before with the note 3 i bought the note 3 when i renewed my contract thinking it was a good phone good specs and the iphone was a bit too expensive for the low specs, well bought it got the smartwatch too all good for the first week it was fine and now it started to do this it won't connect to the pc via USB KIES won't find it tryed all sorts of soft/hard resets,when finally i managed to do a factory reset on the phone itself (which i struggled with because the screen would turn black and coloured lines would show) i did that and it was working afterwards .. lost all my contacts pictures etc which is kind of annoying after new years, and started from scratch did a back up this time with kies but today same thing ... won't connect through usb won t recognise the charger nothing and if i switch it off and then connect the usb it would start pulsing (vibrates slow without stopping with the screen black) additional coloured lines show from time to time.
then if i take the usb out and try starting the phone looks like nothings wrong i don't know what to do with it how to sort the problem out, also it hasn't been exposed to water or any other stuff that could cause damage!

new
now it says 'the dock is connected' when i plug the usb in and it charges but still the pc won't recognise it and kies says it doesn t recognise the device 'device not supported ' or something like that

if my phone would do that, i would think of:
1.faulty usb cable
2.faulty device
it should at least always recognize the charger and those lines and vibrating when the device is off aren´t normal.
i would try another cable if available or contact customer support for replacement.
doesn´t seem to be a software problem, how could that be when the device is off and doing weird things.
if its just about not connecting properly, check your adb drivers. open the device manager on your pc and under android device it should read samsung android adb interface.
feel free to correct me if i´m wrong (anybody).

Grab an older USB2 cable and see if that works. (plug goes in the right side of the socket) Other than that it seems to be hardware - replacement time.

Yep, sounds like you got a lemon... Unfortunately it happens...

S4 broken screen and Kies does not recognise phone

Hello All,
I recently had an accident with my phone and the screen broke into a 1000 pieces but is still together in the mobile.
I am trying to recover the pictures in the internal memory of the S4, and then the insurance will give me an exchange phone.
The problem I am currently having is one that I havnt been able to find on any post on any website, The screen is broke so the touch screen doesnt work, the start button seems to not be working or does work but nothing is shown on the screen or on the LCD light to indicate its on. I am trying to plug the phone into KIES 3, But the phone is not found/recognised so dosnt appear on the screen, I try to press the start button but nothing happens to make it recognise the phone. So seems Kies is a dead end here as it dosnt pick it up, and I also know that USB debugging is not enabled, as I found out by trying to use DR FONE FOR ANDROID, I manage to get to the 2nd option screen but says the USB debugging has to be enabled to work, but without being able to see the screen I cannot enable it. Is there any programme to view the phones screen on the laptop/computer and be able to access the system and enable the USB dbug?
I am currently downloading the ANDROID SOFTWARE DEVELOPMENT KIT as I read in some post, but will this resolve my problem or am I gonna hit a dead end???
I am hoping that the ROM/software of the computer hasnt broken or got corrupted as then the phone would be dead.....
Can someone please help me asap, as meanwhile I am without any phone till I am able to repair this one....

May I add that the PC dosnt recognsise it either, no new item appears in MY PC....
Mobile version is: GT-I9505 with the carrier being Orange Spain

My Samsung Galaxy A20 won't startup suddenly.

Hi Guys,
Before this happened, my phone just kept on crashing randomly but today, after it crashed, it wont turn on anymore. I only got a black screen. I did search via google some way that might fix but none of them worked. I tried but hard reset or entering via recovery mode does not work. It will just vibrate and nothing happened. The samsung logo won't even appear. I also connecting my charger while doing hard reset but it does not work either.
So I tried other ways that involves a PC to help fix my phone and I found odin. I tried using Odin but it seems that it also does not work. Somehow, the odin and my pc detects my phone but it still does not work. Logs in odin is showing that my phone is "Added". On my pc, although my pc detects my phone (a sound pops up that it detects it) but it does not show up on my file explorer. When I look it up at device manager, it is listed under Portable USB Device > MTP USB Device.
Also, I tried opening up my phone but the LCD seems fine, I opened it up since I though that the connection for LCD is loose. But this does not work either. Now, I am out of Ideas on what to. Last resort is to take it a service center but I try to avoid doing such because I want to learn how to fix this.
Need help or advise on what to do.

Hmm there's a strong possibility that your LCD may be just completely dead. It vibrates and it's detected but it isn't showing anything. Can't really think of more than that.

ShaDisNX255 said:
Hmm there's a strong possibility that your LCD may be just completely dead. It vibrates and it's detected but it isn't showing anything. Can't really think of more than that.
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Click to collapse
Thank you for the reply! I will try to test new LCD, and update here