[Q] Audio Loss during Google Cast - Nexus Player Q&A, Help & Troubleshooting

I use Google Cast to cast videos to my Nexus Player. It seems like every 15 minutes, the audio would get lost. I have to go to Chrome, stop casting, and then enable casting again to get the audio back.
Please advise.

Probably you are seeing this issue: http://forum.xda-developers.com/nexus-player/help/nexus-player-audio-dropout-t2942196

Related

[ROOT] Video on the FireTV, Audio on your phone

After seeing a post on reddit about someone wondering if this is possible I decided to try if I could get this to work. Could be useful if you could listen to the audio by headphones plugged into your phone and watching on the big screen. Found a solution quite fast in BubbleUPnP and using it's ability to send the audio to a DLNA renderer, this feature is called Audio Cast. You will need:
-Rooted FireTV with Xposed installed
-BubbleUPnP and the license, or you will be limited to 20 minutes audio streaming per app Launch.
-Mouse plugged into your FireTV, or droidmote/wukong/etc
Install BubbleUPnP and the license on your FireTV and enable BubbleUPnP in Xposed, then reboot your FireTV. Next you will need to install BubbleUPnP on any other DLNA renderer app on your phone/tablet/whatever you want to stream the audio to. Open BubbleUPnP on your phone so that the version on your FireTV can find it. Then open up BubbleUPnP on your FireTV, open the sidebar and as the renderer select your phone. Next to the renderer you can see a switch which you can use to turn Audio cast Off/On.
I would recommend first starting your movie/episode in XBMC before enabling Audio Cast, this seemed to give me the best result. So play your media in XBMC, enable Audio Cast and go back to XBMC and resume. You will notice there is a delay in the Audio. Use the Audio offset to correct for this. I needed to set the Audio ahead by 1.8 seconds to get it to sync up properly. However this can vary quite a bit between plays and it can be tricky to find the correct offset to fix the delay.
If you experience audio drops try increasing the audio buffer length in the BubbleUPnP Audio Cast settings on your FireTV. Not a perfect solution but seems to work well enough for the occasional movie when someone else is sleeping in the same room.
This is the response I got from bubbleupnp back last year when I was trying to get this to work.
Hi,
Audio Cast cannot technically be used to send synced audio with video. There is no way around it.
The only valid use of Audio Cast with videos is if you are only interested in the audio part of the video.
Cheers,
Bubblesoft
Click to expand...
Click to collapse
Tried as much as I could, it wasn't a solution. Ended up with better results with xbmc and audio delay with BT headphones. Until a real.solution comes ....
If you have bluetooth headphones there is obviously no need for anything like this. I don't have any so listening through my phone can be useful at times.
There will always be a delay if you stream the audio to your phone while watching on the FireTV. However XBMC audio offset works well and it usually doesn't take too much effort to get the video and audio to sync up.

Marshmallow 6.0 bluetooth headphone problems

headphones: beats studio wireless
2.4ghz band stopped working when headphones are connected
-temporary solution: switched to 5ghz band. no issue
netflix would buffer to 99%, audio would start playing but screen was still buffering
-temporary solution: turn off headphones, let video play, turn headphones back on
kodi, hulu and youtube worked fine.
overall i was pretty happy with my experience. im most proud to say that the nexus player is not plagued with the audio lag that come with other devices.
I've had issues with BT headset quality too, since trying post Marshmallow update.
It would have of course been best, if there was a headphone jack in the remote, like Roku and Nvidia Shield have.
It seems the use of a BT headset, somehow puts a burden on the overall Wifi connection of the device, or something. Given you found 5Ghz works better. With Roku and Shield, the headphone jack works great no matter the connection, if you can get it to play on the TV, it will play with no issues via the wireless headphone jack of Roku and Shield.
I don't know why Nexus Player BT headset audio is so unstable. But it's disappointing. That the claimed benefits of Marshmallow for the Nexus Player, are found to be less than stellar once put to use.
Showtime_III said:
headphones: beats studio wireless
2.4ghz band stopped working when headphones are connected
-temporary solution: switched to 5ghz band. no issue
netflix would buffer to 99%, audio would start playing but screen was still buffering
-temporary solution: turn off headphones, let video play, turn headphones back on
kodi, hulu and youtube worked fine.
overall i was pretty happy with my experience. im most proud to say that the nexus player is not plagued with the audio lag that come with other devices.
Click to expand...
Click to collapse
Thanks I was looking for a fix or workaround for that issue with netfilx. My workaround was just to cast from my tablet or phone. A little annoying as sometimes I don't have my tablet or phone around.
Showtime_III said:
netflix would buffer to 99%, audio would start playing but screen was still buffering
Click to expand...
Click to collapse
I just got the OTA update to 6.0 and yes, while I was thrilled to get bluetooth headphone capability this problem with Netflix takes the fun out of it. I'm not convinced it's really buffering, I think it's just refusing to switch to the video framebuffer output for some technical reason when the bluetooth audio sink is selected, so the buffering spinner never goes away.
-temporary solution: turn off headphones, let video play, turn headphones back on
Click to expand...
Click to collapse
It's surprising how well this works in terms of being consistent and repeatable (usually these kinds of tricks result in hanging or crashing if you use them more than once), but unfortunately it only works until you have to use the UI to skip or even pause, then it's gone and you have to do it again.
Update: There is also a bluetooth audio problem with Kodi under 6.0: While UI sounds and at least some local files play back fine with bluetooth audio, in certain other streams, including all the YouTube videos and World News Live channels I tried, bluetooth audio is absent unless you do the above trick where you connect the bluetooth device after it starts playing.
The symptom is almost the exact opposite of what you get with Netflix in that, unless you do this trick the video streams but the audio doesn't, where in Netflix the audio streams but the video does not appear.
It's also pretty ridiculous that there is no way to disconnect a bluetooth device from the Nexus side, which means that once it's paired, the headset will connect to the player whenever you turn it on. Which is irritating if you have other devices you want to use it with, like phones and tablets -- all of which do let you disconnect a bluetooth device without unpairing or turning bluetooth off.

Audio sync issues when casting youtube to nexus player

Hey all,
Since the marshmallow update i have had a few issues when casting YouTube to the NP. At first it just wouldn't show up at all. Now the audio is out of sync when I do. Yet, if I use the YouTube app it is fine.
Anyone else having this issue?
Cheers
Not sure if it is related, but I have audio sync issues when casting WatchESPN. At each commercial, the video plays normally but the audio plays very slowly. After the first commercial audio ends, the speed returns to normal but by then the audio is way behind the video. The only solution is to stop casting and re-cast. Happens every commercial.

Shield TV 2017 - Random audio drop outs & Random Controller Issue

Greetings everyone.
For the past few months, I've noticed an annoying audio drop out issue which affects both plex & kodi. Whenever I play content, the audio randomly stops, seeing a light gray bar filling 1/4th of the screen, then a gray bar line just above the middle of the screen and then continues playing the audio again. Video keeps on playing without issues.
From what I can tell on:
- https://forums.plex.tv/discussion/245022/nvidia-shield-tv-audio-passthru-audio-drop-outs
- https://forums.geforce.com/default/topic/997897/audio-randomly-drops-out-for-3-seconds
It appears to be a known issue with DTS-HD content?
I'm using the Nvidia Shield 2017 edition with no HDD. Up-to-date with v6.2 (24.32.406.417) connected with HDMI to my onkyo 5.1 receiver which is connected to my LG 4K TV.
Is there anyone here experiencing the same issue who can shed a light on this problem? Hopefully, with a solution? I bought the Shield TV as an investment, not to get issues like the one i mentioned above.
Above all, I also get random controller issues (the large controller). It appears to get randomly (but rarely) stuck on the down button. Disconnecting and reconnecting it appears to work, but doesn't solve the overal issue as it'll return eventually. Controller is also up-to-date with v1.15.
Solutions are welcome. And will ROM'ing the shield fix the issue? As most ROMS's these days are better than stock.
Regards,
Skyrider
Anyone?
I have started to have a similar issue with my Shield. It had been working fine for several months, and then recently started exhibiting audio drop outs, both very short and very long. Pausing and restarting play makes the audio return. I've experienced this only with streaming content like Netflix and Amazon Prime Video, not with local content, so far. The issue is much less if I switch to 2-channel audio from 5.1. No noticable heat issue.
Same issue here, Netflix was a train wreck last night, bookmarking this to follow.
I'm having a similar issue. I have the shield connected to my Onkyo tx-rz920 receiver then to sony xbr65x850e. When I stream from either Netflix or Plex Media player (content stored using Plex Media Server on QNAP) I get random audio cuts. It last just long enough to miss a word or two mid-sentence. The time between the cuts seems to be random (sometimes seconds in between cuts, other times minutes). If I replay the same video a second time, audio will cut at different places. As far as I can tell the amp is still receiving signal, as the decoder lights remain lit. I do not have this issue with other devices connected through the Onkyo. Any suggestions or assistance would be much appreciated!
Hey all.
I have the same issue. Think it has to do with the audio passthrough. If I set surround sound to "never' it solves it.
Not really a fix since I just got a new sound system. But temporally makes things watchable.
Whatsupdudes said:
Hey all.
I have the same issue. Think it has to do with the audio passthrough. If I set surround sound to "never' it solves it.
Not really a fix since I just got a new sound system. But temporally makes things watchable.
Click to expand...
Click to collapse
Thanks a bunch. This happened to my randomly on some Netflix shows and only one file in my Plex. I turned off surround, and now all is good. But still needs to be fixed
---------- Post added at 05:53 AM ---------- Previous post was at 05:50 AM ----------
ikijibiki said:
I have started to have a similar issue with my Shield. It had been working fine for several months, and then recently started exhibiting audio drop outs, both very short and very long. Pausing and restarting play makes the audio return. I've experienced this only with streaming content like Netflix and Amazon Prime Video, not with local content, so far. The issue is much less if I switch to 2-channel audio from 5.1. No noticable heat issue.
Click to expand...
Click to collapse
I have the same thing with pausing on Netflix
For me the problem seems to have been the HDMI cable. I have a few different ones and decided to change the ARC cable (receiver <-> TV) and that seems to have fixed the issue.
I have had a long, ongoing support exchange with nVidia over this issue, which as it turns out is affecting all content I play on that device -- streaming (Netflix, Amazon Prime) and local content, including video and mp3 music files (via Kodi).
In my case, I'm connected 1:1 from the Shield to my Samsung Smart TV via HDMI, then audio goes via optical to a DAC and then to an old Sony stereo receiver. Audio works without issue when watching only the TV, including the Samsung native apps for Netflix and Amazon Prime. That would seem to eliminate any issue with the TV to Sony audio link.
I've also found that casting video or music content to the Shield from my Android phone with playback through the Samsung TV and Sony receiver does not exhibit any audio dropouts (which is very interesting, to me, as it would appear to eliminate the HDMI link as an issue). Additionally, audio playback to a bluetooth headset paired to the Shield results in no audio dropouts.
As of now, this is still an open issue with nVidia support, which has escalated it to engineering and Q&A. I recently pinged them again to update them with with the fact that the recent Android upgrade did not resolve this issue for me. The reply I got appears to be the first acknowledgement I've seen from nVidia that this is, in fact, a known issue for them. The reply I got had the statement that "SHIELD update 7.xx does not address this problem." How would they know that unless they know they have a problem and some idea of what it is?
FIXED!
nVidia issued version 7.0.2 of their Android TV software and it has fixed the audio dropout problem I was experiencing. Hopefully, this will also fix the problem for others.
ikijibiki said:
I have had a long, ongoing support exchange with nVidia over this issue, which as it turns out is affecting all content I play on that device -- streaming (Netflix, Amazon Prime) and local content, including video and mp3 music files (via Kodi).
In my case, I'm connected 1:1 from the Shield to my Samsung Smart TV via HDMI, then audio goes via optical to a DAC and then to an old Sony stereo receiver. Audio works without issue when watching only the TV, including the Samsung native apps for Netflix and Amazon Prime. That would seem to eliminate any issue with the TV to Sony audio link.
I've also found that casting video or music content to the Shield from my Android phone with playback through the Samsung TV and Sony receiver does not exhibit any audio dropouts (which is very interesting, to me, as it would appear to eliminate the HDMI link as an issue). Additionally, audio playback to a bluetooth headset paired to the Shield results in no audio dropouts.
As of now, this is still an open issue with nVidia support, which has escalated it to engineering and Q&A. I recently pinged them again to update them with with the fact that the recent Android upgrade did not resolve this issue for me. The reply I got appears to be the first acknowledgement I've seen from nVidia that this is, in fact, a known issue for them. The reply I got had the statement that "SHIELD update 7.xx does not address this problem." How would they know that unless they know they have a problem and some idea of what it is?
Click to expand...
Click to collapse
I was experiencing the same issue with periodic audio drops in anything I played whether it was Plex, YouTube or Netflix. I think I found a workaround. If you go into SHIELD settings, display and audio, then Advanced Settings. Check your setting for USB Audio, mine was set to something like High Quality, I changed it to Stereo, restarted the SHIELD and after a couple hours of watching I haven't heard a drop. I don't use USB Audio and connect direct via HDMI.
Edvard_Greig said:
I was experiencing the same issue with periodic audio drops in anything I played whether it was Plex, YouTube or Netflix. I think I found a workaround. If you go into SHIELD settings, display and audio, then Advanced Settings. Check your setting for USB Audio, mine was set to something like High Quality, I changed it to Stereo, restarted the SHIELD and after a couple hours of watching I haven't heard a drop. I don't use USB Audio and connect direct via HDMI.
Click to expand...
Click to collapse
Disclaimer I'm on the 2018 model but I haven't found any 2018 model specific threads to this issue. I have made claim over on the geforce forums as well.
I am running an Onkyo TX-NR656, Sony XBR75X900E, and the Shield console itself. So far it happens on Kodi, Nova Media player, Plex, and Youtube. The main apps I use. As reported audio cuts out just long enough to miss a word or two on occasion the screen will go black for a second or two and all feed to the receiver is showing off. Happens at intervals that aren't really regular, and will happen at different points if I were to restart the content. All other devices running through the receiver or straight to the TV do not have this issue. Limited only to the Shield.
I have replaced the HDMI cables with 3 different ones, the latest one I'm using is Twisted Veins HDMI cables. Same issue, one cable seemed to do it really bad, it was a standard HDMI that came with the TV.
I have changed ports on my receiver and plugged the shield directly into my TV. I have turned off and on CEC discovery on all my devices after replacing the cables.
I have switched from the recommended 59hz in Shield to 60hz and the problem seems to be more prevalent so I will switch it back to 59hz but the issue persists there as well.
I am going to check my audio USB settings when I go home and try that as well.
Anyone figure this out? I've been having problems with my shield and Denon x2200w with these same dropouts. I didn't realize it was the shield until I sent out the denon for repair and they found nothing.
bum2kev said:
Anyone figure this out? I've been having problems with my shield and Denon x2200w with these same dropouts. I didn't realize it was the shield until I sent out the denon for repair and they found nothing.
Click to expand...
Click to collapse
Did you follow what I posted two posts above yours?
Edvard_Greig said:
Did you follow what I posted two posts above yours?
Click to expand...
Click to collapse
Totally missed that on mobile. trying this now! Thank you. Did yours drop out like it was ducking audio? Mine will just get very quiet randomly then kick back to regular volume.
I have this issue, ... on 7.2.3 firmware, ... I even replaced HDMI cable a while back which didnt do anything
for now I delay the effect by going to display settings and changing the resolution HZ (from 1080p 59hz and 1080p 60Hz) and so on... still sucks tho, because after a half hour or so, I have to do it again
I haven't tried the USB audio workaround yet, is that still working for everyone?
razor_ro said:
I have this issue, ... on 7.2.3 firmware, ... I even replaced HDMI cable a while back which didnt do anything
for now I delay the effect by going to display settings and changing the resolution HZ (from 1080p 59hz and 1080p 60Hz) and so on... still sucks tho, because after a half hour or so, I have to do it again
I haven't tried the USB audio workaround yet, is that still working for everyone?
Click to expand...
Click to collapse
Update: changing USB audio did not work, argh!
UPDATE: I think I fixed the issue!
I was able to make the screen and audio stop cutting out last night watching the Warriors/Raps game ... around 2nd quarter I literally had enough, as it was literally "cutting out" every 10 mins and the one that got me pissed was about 60 seconds long, and so I literally walked over to the shield tv tried unplugging it (actually was close to throwing it in the garbage) when I noticed upon moving it it triggered another "cut out"...
I then rearranged all the HDMI cables from my receiver, unplugged an unused one that was in the receiver and ensured the other ones left were not touching each other, as I heard static could be an issue... in the end, I only left the cables that were actually needed plugged in and watched the rest of the game without 1 cut out ... I was amazed that's all it was
I am going to try to watch a HD movie from my media server via KODI and another from NETFLIX this week and see if any cut outs continue but I think I made some real progress!
Keep you all posted!
I have not had a screen or audio black out since my fix above! Finally!
Shield TV pro 2019 is one of the worst products I’ve ever had the displeasure of purchasing.
Netflix audio drop outs and also whilst watching live “soccer” games frame rate goes all jittery randomly. Never have this problem with Roku.

Streaming apps not working when digital output is set to passthrough

I have a TLC C725 50" Android TV and a Samsung 5.2.1 soundbar connected via eARC HDMI. Problem is, if digital output is set to Auto, I get a 1 second delay on everything, and the audio delay setting does nothing (and the soundbar has a audio delay setting that only goes higher in numbers, which makes the delay worse).
If I set it to passthrough, the delay is gone. But if I try to stream a video on Netflix, after a few seconds both audio and video start going very slow, like slow motion. Disney Plus refuses to even play any video. Videos start playing but immediately freeze.
So what's going on? Is it a faulty TV set? Is it a bug? Having tried everything, I'm currently at a loss.
I do have a Fire TV 4K that has a audio sync utility, but then I lose Atmos on Netflix.
Thanks for any help.

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