How to fix my GT-S5360 - Galaxy Y GT-S5360 and Duos 6102 Q&A, Help & Troubl

About 5 months ago, I installed the Hyperion ROM (http://forum.xda-developers.com/showthread.php?t=2457022) on my phone, and I had no problems wit it. Yesterday, I decided to install the Lenox Evolution V2 ROM (http://forum.xda-developers.com/showthread.php?t=2462914), and I must have installed it incorrectly, because now my phone appears to have no ROM. It won't let me access recovery mode, only download mode, and Odin won't recognize the device. Is there any way for me to fix my phone?

njmakunura said:
About 5 months ago, I installed the Hyperion ROM (http://forum.xda-developers.com/showthread.php?t=2457022) on my phone, and I had no problems wit it. Yesterday, I decided to install the Lenox Evolution V2 ROM (http://forum.xda-developers.com/showthread.php?t=2462914), and I must have installed it incorrectly, because now my phone appears to have no ROM. It won't let me access recovery mode, only download mode, and Odin won't recognize the device. Is there any way for me to fix my phone?
Click to expand...
Click to collapse
Download USB driviers from internet and try to change the cable or port.
if not working send it to a repair center

There is no reason that odin won't recognise your device unless you have not installed the proper drivers. Search Web for Samsung adb drivers and install them.
Sent from my ST15i using Tapatalk

njmakunura said:
[...]Odin won't recognize the device.
Click to expand...
Click to collapse
Did it recognize the device in the past? Odin shouldn't be depended on Kernel/Rom, as long as you have the correct drivers.
Here is a good albeit slightly outdated guide (just use the up to date versions).

KaffeeKiffer said:
Did it recognize the device in the past?
Click to expand...
Click to collapse
Normally, when I want to access the files on my phone, I take out the memory card and use a card reader to access my files.So, I don't know if this has always been the case or not.
Souroking said:
Search Web for Samsung adb drivers and install them.
Click to expand...
Click to collapse
I have re-installed the samsung drivers, and every time I plug the phone into the computer, I get this notification:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
mohamedrashad said:
Download USB driviers from internet and try to change the cable or port.
Click to expand...
Click to collapse
I have tried several USB ports on the computer, and Odin still won't recognise the phone.

njmakunura said:
Normally, when I want to access the files on my phone, I take out the memory card and use a card reader to access my files.So, I don't know if this has always been the case or not.
Click to expand...
Click to collapse
Okay, good to know ^^.
Did you shut down all KEIS processes before starting Odin?
Which version of Odin are you using?
I've problems when using a version > 3.09, so maybe "downgrade" and use an older version.
Another possible problem: defective cable. I've heard that Odin may be a bit picky even if the cables connects fine under windows.

I too have the same problem ..... I ve tried everythng ...bt it is not at all recognized ... Bt earlier.. I ve twice flashed using odin...
Sent from my Q3000 using xda premium

Might be a problem with your pc try on a different one once.
And make sure you are not using a hub or an usb extender.
Sent from my ST15i using Tapatalk

Uninstall/reinstall drivers/KIES.
Use Windows XP/7
If you have the possibility: Try the process in a VM.

U can connect usb in deffrent port
And u can Get latest version of keis on the pc /u might need to remove any usb drviers like said before
If win 8/8.1
Run installation on prems of Admins
And compatiblty of win 7
If win 7 just run as admin

Try to use odin v1.85 connect phone to pc w/o the battery, then insert the battery while holding the volume down and home key

Thank you for all your help @mohamedrashad @Souroking @KaffeeKiffer @myaservip @epipok
I managed to get my phone working again! :victory:
I uninstalled Kies and drivers, re-installed Kies and drivers, and connect in different USB ports until it worked. I think the problem was to do with the drivers not being correctly installed (maybe the installation process was terminated before completion?)
Thank you again for everything! :smile:

Related

[Help] Win XP still not recognizing Galaxy 10.1

Still having this on going problem. I've reinstalled drivers, reset to factory etc. This is the windows error I continuously get. Not sure what to do..
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Any have any ideas? Im starting to think it may be a problem with the device itself..
Have you been able to try installing it on a win 7 machine to rule out the possibility of it being a bad device?
I cant get it to recognize on my XP machine here at work is the only reason why I ask.
Thread title should be named
my pc (running win xp) not recognising Galaxy tab. It runs fine on my pc(xp)
Try different ports
Sent from my GT-I9100 using XDA Premium App
@ritz: unfortunately i dont have any machines running win7 here
@dk: sorry about the title, ive tried using a number of different ports, no luck
I had the same thing happening
To mr. got it to work after I downloaded samsung kies
Try it it should work.
Sent from my GT-P7510 using Tapatalk
pitokellie said:
I had the same thing happening
To mr. got it to work after I downloaded samsung kies
Try it it should work.
Sent from my GT-P7510 using Tapatalk
Click to expand...
Click to collapse
Tried this like a million times but i will try again. When you installed what order did you use?
IE.
Install drivers
install kies
restart computer
connect 10.1 ?
Android Development is not for your Questions or Problems
Moving to General
lufc said:
Android Development is not for your Questions or Problems
Moving to General
Click to expand...
Click to collapse
Sorry about that!
Disconnect usb cable from computer.
Go to settings > development > Uncheck usb debugging > connect tablet again
Give it a few seconds and a window should come up if not go to my computer and u should see the tablet storage drive
This worked for me
carlosvega101 said:
Disconnect usb cable from computer.
Go to settings > development > Uncheck usb debugging > connect tablet again
Give it a few seconds and a window should come up if not go to my computer and u should see the tablet storage drive
This worked for me
Click to expand...
Click to collapse
works for me too!!
geraugu said:
works for me too!!
Click to expand...
Click to collapse
Did this as well, no luck still
Vexorg said:
Did this as well, no luck still
Click to expand...
Click to collapse
Same Here... Works perfectly on my windows 7 machine, does not work on my XP....
Just got it working on XP...
Try these links, download, uncheck USB debugging, all works fine!
javascript:checkDownAgree('http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=4073545&CDCttType=SW&ModelType=C&ModelName=GT-P7510MAYXAB&VPath=SW/201106/20110608013638872/GT-p7510_USB_Driver_v1_3_2360_0-Escape.exe');
http://www.samsung.com/us/support/downloads/GT-P7510MAYXAB
joshbeach said:
Just got it working on XP...
Try these links, download, uncheck USB debugging, all works fine!
javascript:checkDownAgree('http://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=US&CttFileID=4073545&CDCttType=SW&ModelType=C&ModelName=GT-P7510MAYXAB&VPath=SW/201106/20110608013638872/GT-p7510_USB_Driver_v1_3_2360_0-Escape.exe');
http://www.samsung.com/us/support/downloads/GT-P7510MAYXAB
Click to expand...
Click to collapse
Your first link seems to be messed up, but I have followed this step previously multiple times. I will try this again though because Motorola just released an update. Hopefully it will help me get this working correctly.

kies don't recognizing my device (Galaxy S3)

kies don't recognizing my device (Galaxy S3) & I never face problems by installing kies 2.5 on my laptop which runing with windows xp service pack 3 , by connecting my phone with kies it just freezes on connecting window also in device manager showing exclamation mark on samsung mobile MTP device
see the images :
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I also tried this [SOLUTION] Samsung Mobile MTP Device -- CODE 10 error at Devicemanager but this solution was on win7 can any help me to do any thing more to solve it on win xp sp3
Is your phone rooted?
Sent from my GT-I9300 using xda premium
UrbanDrawer said:
Is your phone rooted?
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
no brother not rooted
With the phone disconnected from the PC run Control Panel/Add Remove Programs uninstall SAMSUNG USB Driver for Mobile Phones and reboot.
Then from C:\Program Files\Samsung\Kies\USB Driver
install SAMSUNG_USB_Driver_for_Mobile_Phones.exe
If that does not help, from regedit remove
HKEY_CURRENT_USER\Software\Samsung\Kies\DeviceDB
then from explorer delete %USERPROFILE%\AppData\Roaming\Samsung
Odia said:
With the phone disconnected from the PC run Control Panel/Add Remove Programs uninstall SAMSUNG USB Driver for Mobile Phones and reboot.
Then from C:\Program Files\Samsung\Kies\USB Driver
install SAMSUNG_USB_Driver_for_Mobile_Phones.exe
If that does not help, from regedit remove
HKEY_CURRENT_USER\Software\Samsung\Kies\DeviceDB
then from explorer delete %USERPROFILE%\AppData\Roaming\Samsung
Click to expand...
Click to collapse
Iam not founding (DeviceDB) see this
aliasss said:
Iam not founding (DeviceDB)
Click to expand...
Click to collapse
Thats ok, it just means your phone has never been connected sucessful, continue with the other commands.
Odia said:
Thats ok, it just means your phone has never been connected sucessful, continue with the other commands.
Click to expand...
Click to collapse
after deleting %USERPROFILE%\AppData\Roaming\Samsung & reinstalling samsung usb drivers nothing more happend after connecting my device problem of samsung mobile MTP device still exist what to do now
Odia said:
then from explorer delete %USERPROFILE%\AppData\Roaming\Samsung
Click to expand...
Click to collapse
just to your information because iam using windows xp service pack 3 so that link will appear like this :
C:\Documents and Settings\All Users\Application Data\Samsung
& according of your commands I DELETE this folder without any advantage & I still looking for U further
Have you tried to delete the SAMSUNG Mobile MTP Device from Device Manager and re-add it?
or try another USB port, you could also try clean the micro USB port on the phone.
Odia said:
Have you tried to delete the SAMSUNG Mobile MTP Device from Device Manager and re-add it?
or try another USB port, you could also try clean the micro USB port on the phone.
Click to expand...
Click to collapse
yes i does every thing & by the way this problem exist with alot of people R U seen this :
[SOLUTION] Samsung Mobile MTP Device -- CODE 10 error at Devicemanager
but this solution applied on win7 also I tried it on my windows version but I don't found keys with that name .....
aliasss said:
yes i does every thing & by the way this problem exist with alot of people R U seen this :
[SOLUTION] Samsung Mobile MTP Device -- CODE 10 error at Devicemanager
but this solution applied on win7 also I tried it on my windows version but I don't found keys with that name .....
Click to expand...
Click to collapse
Install latest Microsoft Media Player for Windows XP.
Odia said:
Install latest Microsoft Media Player for Windows XP.
Click to expand...
Click to collapse
any link please !
aliasss said:
any link please !
Click to expand...
Click to collapse
www.google.com
I'm experiencing the same (sort of) issue: When I connect my S3 to my PC using an USB cable it shows up as a I9300 phone in Windows Explorer (see attached Explorer.jpg). I can access both the Phone memory (internal SD card) as well as the external SD card. All relevant drivers have been installed correctly (no red crosses).
However, when I start Kies it tries to connect to the S3. It recognizes the phone (see attached Kies.jpg), but keeps stuck in "Connecting...". Starting "Solve connection problems" from Kies results in re-installation of the drivers which, again, runs correctly. But still, the issue remains.
Odia said:
Install latest Microsoft Media Player for Windows XP.
Click to expand...
Click to collapse
by installing kies 1st time it required install (wmfdist11) & I installed it this one i thought was for media player what you say !?

[Q] MTP USB Device problem

Today, When I connect my Nexus 4 to my computer it starts to install the drivers.
The driver consist of 3 parts, but the last one, the MTP USB device, fails to install. I tried restarting my pc and also tried alternate drivers for Windows 7 32bit.
Anyone familiar with this problem and/or it's solution?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
anyone ?
hoangtungst said:
anyone ?
Click to expand...
Click to collapse
Download and install these usb drivers from here http://forum.xda-developers.com/showthread.php?t=1998650.
edit.. oops, seems i cannot read.
Uninstall the drivers that you have already attempted to install. If you want fastboot/adb, install the usb drivers manually linked 2 posts above me. If you want to simply copy files, make sure you have at least windows media player 11 installed and it will take care of the rest.
gee2012 said:
Download and install these usb drivers from here http://forum.xda-developers.com/showthread.php?t=1998650.
Click to expand...
Click to collapse
i have tried but not succesfull
meangreenie said:
Easy way... Turn off USB debugging
Better way... Edit the mtp inf file so it works in USB debugging mode too.. U should find the info with a search.
Edit.. Note..you do need windows media player 11 installed on xp for mtp functionality.
Click to expand...
Click to collapse
Illudrium said:
Uninstall the drivers that you have already attempted to install. If you want fastboot/adb, install the usb drivers manually linked 2 posts above me. If you want to simply copy files, make sure you have at least windows media player 11 installed and it will take care of the rest.
Click to expand...
Click to collapse
I'm using windows 7 and media player version is 12. I just want to copy files
up
i got the same problem, i used the toolkit and everything was fine, but i tried to move some files into the phone and now with MTP, windows do not find the device if i select PTP works but for pictures and such
anyone know how to fix this?
ofteno said:
i got the same problem, i used the toolkit and everything was fine, but i tried to move some files into the phone and now with MTP, windows do not find the device if i select PTP works but for pictures and such
anyone know how to fix this?
Click to expand...
Click to collapse
same here
Sent from my Nexus 4 using xda premium
same here. Fix?
does anyone know ?
same here but after searching a while and only be able to connect via MTP I found this not a state of the art solution:
I use to rename the file I want to move/copy/paste from xxxx.zip or whatever in xxxx.jpg, even for roms anf kernel
for example I want to copy stremax.zip in my N4 /sdcard/
on the pc just rename it to stremax.jpg
connect via MTP
copy the renamed file to /sdcard
once disconnected use a file manager to rename it to stremax.zip and move/copy/delete or whatever you want
I know, it's rude, some developer is cursing my name, but it works..
other solution is installing airdroid but you need to be on same wi-fi network
Try manually uninstalling and reinstalling drivers?
Sent from my toaster using potatotalk 2
Illudrium said:
Try manually uninstalling and reinstalling drivers?
Sent from my toaster using potatotalk 2
Click to expand...
Click to collapse
I have tried but unsuccesful
Sent from my iPad using Tapatalk HD
bump
i fixed my problem yay
i uninstalled the drivers and then installed the naked drivers and magic happened.
connect your device to your PC and then go into contro panel, device manager and uninstall and then install the drivers again
i will try , thank you

[Q] USB access to phone is not working

I wanted to get some picture from my phone to the PC and I'm confronting many errors new to me as of today. Never had this problem untill now and I hadn't changed anything recently.
Can not acess DCIM > Camera file. When I do it's empty
Can't see any pictures neither can I transfer any
Started transfering and I got an error
Look at the picture below
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
gr4v1ty said:
I wanted to get some picture from my phone to the PC and I'm confronting many errors new to me as of today. Never had this problem untill now and I hadn't changed anything recently.
Can not acess DCIM > Camera file. When I do it's empty
Can't see any pictures neither can I transfer any
Started transfering and I got an error
Look at the picture below
Click to expand...
Click to collapse
Try uninstalling the drivers via "Device Manger" on your pc and reconnect the device. Also, do u have usb debugging enabled in developer options?
SUDroid said:
Try uninstalling the drivers via "Device Manger" on your pc and reconnect the device. Also, do u have usb debugging enabled in developer options?
Click to expand...
Click to collapse
Now after a reset of the phone, device isn't recognized and the connected as media device doesn't show up anymore. Tried more than 1 computer.
Try uninstall the USB drivers from your PC. Or try other USB ports to detect your device. Sounds like your USB drivers has screwed up. Should not be your device problem.
Elvind Anderson said:
Try uninstall the USB drivers from your PC. Or try other USB ports to detect your device. Sounds like your USB drivers has screwed up. Should not be your device problem.
Click to expand...
Click to collapse
I tried on some other computers... You think uninstalling the drive will solve the problem since it's not on my main PC only?
EDIT : May it have something to do with this?
I have a feeling it is the charging port. I had a similar issue. Are you good with a soldering iron?
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app
gr4v1ty said:
I tried on some other computers... You think uninstalling the drive will solve the problem since it's not on my main PC only?
EDIT : May it have something to do with this?
Click to expand...
Click to collapse
Before start working on the hardware, I suggest to investigate the software side further. Have you make a factory reset? (Worst case). Try enable and disable the USB debugging mode as well. http://androidteen.com/how-to-enable-usb-debugging-mode-on-android-devices/
Try to toggle both media file mode and camera mode. See what is the response from your device to pc.
gr4v1ty said:
I tried on some other computers... You think uninstalling the drive will solve the problem since it's not on my main PC only?
EDIT : May it have something to do with this?
Click to expand...
Click to collapse
Don't connect to the internet and connect your phone with the drivers uninstalled. This will dl the stock window drivers instead of samsung drivers.
SUDroid said:
Don't connect to the internet and connect your phone with the drives uninstalled. This will dl the stock window drivers instead of samsung drivers.
Click to expand...
Click to collapse
How do you even unisntall those drivers? I've tried installing Kies and it didn't work!à
EDIT: I did uninstall them and installed this : http://forum.xda-developers.com/showthread.php?t=961956... Still, no positive result..
gr4v1ty said:
How do you even unisntall those drivers? I've tried installing Kies and it didn't work!à
EDIT: I did uninstall them and installed this : http://forum.xda-developers.com/showthread.php?t=961956... Still, no positive result..
Click to expand...
Click to collapse
You uninstall the driver via "Device Manager" which u can get by right clicking "My computer" and click on Manage.
Then find the device manager tab and find your device on the list.
SUDroid said:
You uninstall the driver via "Device Manager" which u can get by right clicking "My computer" and click on Manage.
Then find the device manager tab and find your device on the list.
Click to expand...
Click to collapse
The device doesn't show in DM anymore...
EDIT : Problem solved itself. Today it decided to install the good drivers ...

Z1 not mounting as mass storage device

When I connect my Z1 to my PC via USB, it does not mount as a drive. It doesn't matter if I choose mass storage or media device. ADB on or off also doens't matter. I think this started when I recently flashed my phone with TWRP and YOG4PAS3OH update. Tried different cables, different USB ports, checked the drivers, seems OK, see picture. Checked windows management if I had to assign a drive letter, but no Z1 there either...
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Any ideas?
Byte_Me said:
When I connect my Z1 to my PC via USB, it does not mount as a drive. It doesn't matter if I choose mass storage or media device. ADB on or off also doens't matter. I think this started when I recently flashed my phone with TWRP and YOG4PAS3OH update. Tried different cables, different USB ports, checked the drivers, seems OK, see picture. Checked windows management if I had to assign a drive letter, but no Z1 there either...
Any ideas?
Click to expand...
Click to collapse
My impression is that TWRP and stock COS don't play well together...
NO updates?
Having the same issue
Any help? Would love to be able to mount the phone
Sent from my Z1 using XDA-Developers mobile app
My zuk does not switch on normally it reset after zuk power by cyanogen is dilpalyed it does not go forward from starting screen and if i connect it to PC . pc does not show it. only charging is displayed on mobile screen.
I am struggling with the same issue.
Changed cables. Changed settings. Tried playing around with USB Debugging settings.
My phone storage just cannot be seen at all.
Is there something that i need to do.
Phone is as is straight out of the box. No updates.
India version
Byte_Me said:
When I connect my Z1 to my PC via USB, it does not mount as a drive. It doesn't matter if I choose mass storage or media device. ADB on or off also doens't matter. I think this started when I recently flashed my phone with TWRP and YOG4PAS3OH update. Tried different cables, different USB ports, checked the drivers, seems OK, see picture. Checked windows management if I had to assign a drive letter, but no Z1 there either...
Any ideas?
Click to expand...
Click to collapse
You flashed official twrp??
Sent from my Redmi Note 3 using XDA-Developers mobile app
prajj said:
You flashed official twrp??
Sent from my Redmi Note 3 using XDA-Developers mobile app
Click to expand...
Click to collapse
Yes, official TWRP. But since then I have updated TWRP and ROM to the latest version and now it's working fine.
Byte_Me said:
When I connect my Z1 to my PC via USB, it does not mount as a drive. It doesn't matter if I choose mass storage or media device. ADB on or off also doens't matter. I think this started when I recently flashed my phone with TWRP and YOG4PAS3OH update. Tried different cables, different USB ports, checked the drivers, seems OK, see picture. Checked windows management if I had to assign a drive letter, but no Z1 there either...
Any ideas?
Click to expand...
Click to collapse
bro i am having the exact same issue except for i am in a much worse condition right now. I was trying to install CM 13 and wiped all data clean and when i tried to connect my phone to pc , my pc did not detect it. I am stuck just in TWRP now. Please tell me you know how to fix this !
have you find solution please tell me same problem with me
Reahan1 said:
bro i am having the exact same issue except for i am in a much worse condition right now. I was trying to install CM 13 and wiped all data clean and when i tried to connect my phone to pc , my pc did not detect it. I am stuck just in TWRP now. Please tell me you know how to fix this !
Click to expand...
Click to collapse
have you find solution please tell me. same problem with me
anees32 said:
have you find solution please tell me. same problem with me
Click to expand...
Click to collapse
My Laptop was missing some drivers (and is still missing coz i haven't installed any other). I copied CM 13 files by connecting my phone to another laptop. You can try that. Also, if u have TWRP try mounting the device after connecting it to the laptop.

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