Database Users

Clean the DUST out from under the Screen! UPDATED W/ PICS

For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
*******UPDATE*******
Alright folks - I took the time out of my day to open my Nexus One and clean off the dust underneath the screen. I took pictures. Here is my assessment after completing this daunting task.
PROS
-NO MORE DUST!!!!!!
-NOOOOOOOOOOOOO MORE DUSSSSSSSSSSSSSSSST!!!!
CONS
-Takes a lot of time (2.5 hours)
-There is now a smear on the bottom of the screen now - it can only be seen in direct sunlight
-Putting it back together is an ASS-PAIN. Such a pain in fact, by the time I was finished there were still 2 screws left, and 3 weird rubbery pieces that I left out.
The phone is back together and in excellent working shape
All in all, only do this if you have the amount of dust under your screen like I did. I am happy with the results but I think I want a BRAND NEW PHONE. Oh well.. Enjoy the pics.
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jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?

Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it

wesbalmer said:
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?
Click to expand...
Click to collapse
Yes, of course I'll take pictures of the dust BEFORE I disassemble the device. And then I'll take the AFTER pictures when it's reassembled.

Clarkster said:
Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it
Click to expand...
Click to collapse
Awesome tip! Thanks.

yeah i cant stress enough to make sure you do this in a claean environment. i tried doing this with my nokia e71, and i never could get the screen lcd clean no matter what i tried! as i put it back together, little particles would just gravitate to it no matter what. i would wipe and try to quickly put it together, more dust. tried again, more dust. over and over.
here at work we have cleanrooms at a extremely high rating. if only i could use them to disassemble my smartphone.

Subscribed!
Eager to see what sort of luck you have

good luck, also would like to see pictures and hear you findings and the tough parts to tear down.

how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
if you get a nexus just press down on the bottom by the capacitive buttons. If the screen creaks or feels like it gives just follow what Uansari1 did and heat it with a hair dryer for a few seconds from like 5in. away and the press firmly around the screen. It will help to reseal.

oaky thanks ill keep that in mind
so its a pretty common problem then?

it was for the launch nexus', im sure (hopefully) they have it all sorted out by now.

jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.

k20a1 said:
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
i dont think it was a common problem at all. but then i have seen threads with many people havng this issue. so far my nexus has not had this issue at all and its over 3 months old. so i dont know. but i DO know that if you look in the iphone forums, dust under the screen threads are all over there too. even windows mobile forums have the same threads. so it seems like its a problem with most touch screen phones.

futango said:
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.
Click to expand...
Click to collapse
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.

jagjr86 said:
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.
Click to expand...
Click to collapse
Nah. Theres alredy a big thread about this. They do put a $530 hold on your CC. But the hold is gone once they receive the phone. If they WANT to charge you the its usually a $28 repair fee or you have a choice of sending back the replacement phone.
http://forum.xda-developers.com/showthread.php?t=613115&highlight=dust

Re: Clean the DUST out from under the Screen!
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
I have my nexus for 3 months and there no dust under the screen. I have also a hero for 9 months and no dust there also. I saw the threads to maybe people work in dusty places or they have a loot of dust in their pockets
-------------------------------------
Sent via the XDA Tapatalk App

If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.

uansari1 said:
If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.
Click to expand...
Click to collapse
I will have to do this when I get my replacement N1 from HTC. I didnt do it with the first replacement and now theres just after 4 weeks of use.

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
I have been selling a couple a week at the cell phone store I work for, and haven't seen this on a single one of those. I would say all in all, I have sold about 20 Nexus One now.
Personally, I think the issue goes back to these shipping out during January during the coldest period of the winter, even having freezing temps all the way into Texas... I suspect that that phones got cold enough that through contraction and added brittleness of the adhesive in a cold state, the seal broke.

Nexus 7 liquid and gray screen issue

I just got my n7 after waiting for a month but i feel really sad mine have issue .the screen look gray . White cant us it and there are something like liquid in corner . Is there away to fix or i need to change it
I really like Asus as company with idea but i don't like there manufacture they don't work well always issue got tf101 and 201 they had issue in screen and gps in prime . And now i got padfone and n7 the padfone dock station no response when touch it . And the nexus 7 look bad screen gray and and there is liquids
I dont respect Asus anymore and i dont trust it anymore
Sent from my PadFone using xda premium

If its really liquid RMA your N7. However if you are seeing something like light bleeding all around the the edges of the screen when you turn on the device I think it is some software issue.

My screen look gray i cant use it and when i enter any app i still see menu icon shadow . Its like plaza screen problem
Sent from my PadFone using xda premium

smelian said:
Sent from my PadFone using xda premium
Click to expand...
Click to collapse
I had trouble taking everything you said seriously after reading what you wrote it on.

Nexcellent said:
I had trouble taking everything you said seriously after reading what you wrote it on.
Click to expand...
Click to collapse
Nobody gives a **** about your opinion.
OP: your screen needs to be replaced. Sounds like you have screen burn in and ghosting. It's a hardware problem and you need to return it to google, sorry to bring the bad news.
Sent from my LG-P999 using xda app-developers app

This how the screen look some time it come ok as normal
And its have ghost
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damn waited 1 month and now i need to change it
Sent from my PadFone using xda premium

Man that's horrible. Yea replace that sucker. Hopefully they will send you another one before sending yours out so at least you can play with it some.
I don't know where you live or your money situation but you might be able to buy one locally and just return the defective one for a full refund. This way you can have a working unit asap while you deal with the bad one.
I'm just the opposite with Asus. Their hardware was always cutting edge and their device support is amazing. I had a TF101 and it was an awesome tablet. I had no issues whatsoever. The N7 being from Asus is partially why I bought it. They can have my money and support. I only recommend Asus for tablets because of the upgrades and support they give.
Sent from my Galaxy Nexus using xda premium

First picture I can see writing. The second picture is rather shocking how did that pass quality control? I agree that you should get full refund and buy a new one in store.

player911 said:
Man that's horrible. Yea replace that sucker. Hopefully they will send you another one before sending yours out so at least you can play with it some.
I don't know where you live or your money situation but you might be able to buy one locally and just return the defective one for a full refund. This way you can have a working unit asap while you deal with the bad one.
I'm just the opposite with Asus. Their hardware was always cutting edge and their device support is amazing. I had a TF101 and it was an awesome tablet. I had no issues whatsoever. The N7 being from Asus is partially why I bought it. They can have my money and support. I only recommend Asus for tablets because of the upgrades and support they give.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
i talked with google support they will see if they will replace it for me or no
but the problem i bought it from usa and im in kuwait now so i will need time to send and time to get new one , and i don't trust asus to be honest i think i will get another one with another issues :S i like Asus but i dont trust there build quality cuz have bad experience with Tf101 Tf201 and padfone now

when i use it for sometiems everything be ok the screen color come normal and no ghosting i think there is something with LCD connector

smelian said:
when i use it for sometiems everything be ok the screen color come normal and no ghosting i think there is something with LCD connector
Click to expand...
Click to collapse
Did you do any kind of modding to it? Like removing the long strip of foam that sticks on top of a ribbon cable?

Summerfly said:
Did you do any kind of modding to it? Like removing the long strip of foam that sticks on top of a ribbon cable?
Click to expand...
Click to collapse
no nothing i just open the box and it was like this now i found thats when i use it for 5-10 min its become ok but when i press lock screen key its back to gray screen but there is ghosting .

I want to know something my device screen became white and gray when I lock the screen on or the device on and have ghosting when change from screen to screen or use something for some sec
BUT when I use it for more than 5-10 men without screen off everything become normal the screen color be good and no gousting
So I want know what is the problem exactly and if it can get fix by software or if I can fix it alone ,, I'm scared from Asus I don't trust them I asked for rep but from what I read in forum there are lot of issue on the replacement device
Sent from my Nexus 7 using xda premium

try using a pixel fixer and let it run for 30 min or so. if that doesn't fix it then RMA.
Sent from my mopho

Nexus 7 Screen "Ghosting"
I have had the same issue with my N7. I noticed this issue from day one but paid no attention it because the device was delivered late in the day and the package was extremely warm I turned it off and let it rest for a few hours to let the device cool down.
Keep in mind 15 minutes after I got the device, it was unlocked and flashed with CWM Touch Recovery. BusyBox installed, Rom Manager and a Preview build of CM10. Today I was playing a game of Sudoku and 5-7 minutes after the game was over, I closed the app out. The background to the game was solid white and the Sudoku board was black boxes. After I closed the app out you could clearly see the Sudoku board on the screen as well as the numbers and everything. I turned my N7 off and turned it back on and the bleed through was still there.
I setup a call with Google and within 4 minutes I had two e-mails. One to print off a RMA and return UPS Shipping label and the other to order my New N7. Clearly they wont let you have a replacement on good faith. They told me they had to receive my defective device within 21 days of this e-mail it had to pass testing. The representative, told me they had to test it for water damage and make sure I didn't go tap dancing on the screen... However, I had to flash stock ROM, stock recovery and re-lock the boot loader. It was easy enough.
***Edit***
A good point to bring up. Google gives you two options for returning your defective Nexus.
1. No payment method
a. Return via RMA Kit
b. wait for Google to test the device
c. Receive a replacement Nexus 7 after testing is complete
2. Payment method
a. Click on a link e-mailed to you
b. purchase your new nexus for 199.99 no S&H or taxes (This is just a hold until they receive your old nexus and test it)
c. return your nexus via RMA (you have 21 days to return or they charge you for the new nexus)
d. once Google tests and verifies your device is covered under warranty, you receive a credit to your account
I hope my new Nexus 7 doesn't have the same issue.

Walmart (in-store/on-site) N7 buyers - a few return & protection plan questions

Hey XDA'ers -
So I have a SSN : C60K (June Production Line) N7 16gb/$249 (flat price, no tax) tablet purchased in-store/on-site from Walmart - approaching 2 weeks soon.
I do have a bit of screen lifting and flicker (in low brightness) as per the hundreds/thousands of posts; similarly addressing these issues - It's been bearable, but I was planning on returning it next month and swapping it for a more recent, (perhaps September or October production line) unit.
My Walmart is super-cool in returning things, as are almost all of them - especially if it's a notable defect - swapping for the exact item.
I didn't purchase the Accidental Protection Plan at time of purchase, but I plan on going there in the next day or so (you have 30 days to do it upon purchase) - it's only $30 (29.99) for 2 years... not that bad of an investment for anything potential... I haven't had the chance to really delve into what the plan covers, and I am assuming it might go through a company like Asurion (I might be wrong)... In any case... depending on how you pitch it back to Walmart on a physical visit to customer service, they might not even bother with the returning your defective unit to get repaired/replaced and just have you go to the Electronics Department and get a new one; if they have it in stock.
I didn't want to just return the N7 and wait for the next lineup; as I've been enjoying it... and random (but not highly accurate) chatter has made me wonder if google/asus will be actually working on revised hardware - At least we have a little better idea on how to tell the newer production lines by the SSN/serial :
(for those who haven't caught the info on it) briefly :
Code:
C is the year 2012
8 Is the month
0 Is the run
K Thousand
Anyways, I'd like to hear any experiences specific to Walmart - regarding the return process and ideally, what the protection plan is all about - I'm sure the Walmart.com (e.g. mailing back, etc... might be a bit more challenging so to speak) versus going to an actual store. However, it should be relatively easy albeit purchasing online to bring it back to a physical place to do the above mentioned things I had shared.
Okay - thanks!

Just checking in - had to make a decision in a day /
Perhaps if mods thought this would be better placed in the general section versus this - I figured the Q&A section was for placing unsure topics; along with courtesy to the other established N7 device sections.

I didn't go for it myself, but it's not a bad deal. I just like living on the edge. If it helps you sleep, go for it.
Sent from my Nexus 7 using Tapatalk 2

I purchase my first nexus 7 from Walmart in-store . It had screen lift too. I got my money back the next day and purchased from office depot which don't give refunds only exchanges the first 14 days . Walmarts have really lenient return policy . They didn't even ask what was wrong with it . The one from office depot had screen lift also so I exchanged it and the one I have now is almost perfect.
Sent from my Nexus 7 using Tapatalk 2

I just purchased mine from walmart yesterday. C7OK. How can I tell if I have screen lift?
Sent from my Nexus 7 using Tapatalk 2

niv3d said:
I just purchased mine from walmart yesterday. C7OK. How can I tell if I have screen lift?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
The most effective way to test for screen lift is to hold the device with the right side facing you. Look across the display and use the left bezel as a silver horizon line. If the black display is higher than that line at any point, you'll be able to see it.
Here is an example of a perfectly flush display, looking across the device from the right side.
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Press firmly on the left side of the display to see if there's any distortion. Listen for any sticking or clicking sounds. Does it feel spongey?

Ok thanks! Well the right side is fine but the left when looking at it the same way I do see some of the black above the silver bezel :/
Yea I can actually feel it a little bit when trying to that is
Sent from my Nexus 7 using Tapatalk 2

niv3d said:
Ok thanks! Well the right side is fine but the left when looking at it the same way I do see some of the black above the silver bezel :/
Click to expand...
Click to collapse
Many people here are perfectly happy with a hair of separation, but since you purchased from Walmart you would be dealing with ASUS for warranty if it got worse over time.
I'd return it, but if it has none of the functional problems like rippling along the edge when pressed, or making noise, then for some people it may not be worth the trouble.

pxlitup said:
Many people here are perfectly happy with a hair of separation, but since you purchased from Walmart you would be dealing with ASUS for warranty if it got worse over time.
I'd return it, but if it has none of the functional problems like rippling along the edge when pressed, or making noise, then for some people it may not be worth the trouble.
Click to expand...
Click to collapse
Yea I mean it doesn't make any noise or seem to cause any issues. I can push it down lightly and it'll come back up but it's maybe a hair separation. I just don't want it to be a future problem.
Sent from my Nexus 7 using Tapatalk 2

And you were super happy 5 minutes ago before you found out yours had screen lift. It is so minor that most people don't realize or notice it. But once you do it is a pain. Taking the back off and inserting a home-made washer under the screen fixed mine.
There are tons of threads on it the screen issue. Walmart is awesome at taking stuff back.

player911 said:
And you were super happy 5 minutes ago before you found out yours had screen lift. It is so minor that most people don't realize or notice it. But once you do it is a pain. Taking the back off and inserting a home-made washer under the screen fixed mine.
There are tons of threads on it the screen issue. Walmart is awesome at taking stuff back.
Click to expand...
Click to collapse
Lol very true! I just don't want it to be a future issue. Then again I have 3 years extra insurance on it.
But I can push on the spot in the middle of the left side and it will stay down for like 5 seconds and then come back up. But it's so small of a lift if at all. Not sure a hair would fit next to it
Sent from my Nexus 7 using Tapatalk 2

Walmart is extremely good about returning items. They hardly ask questions and the whole experience is completely painless. The worst part is standing in line waiting for 1 or 2 cashiers to get a whole line of people taken care of lol. I think I might go in and purchase the 2yr protection if the small print checks out.
Sent from my Nexus 7 using xda premium
---------- Post added at 03:54 PM ---------- Previous post was at 03:49 PM ----------
niv3d said:
Yea I mean it doesn't make any noise or seem to cause any issues. I can push it down lightly and it'll come back up but it's maybe a hair separation. I just don't want it to be a future problem.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Dude honestly I would just keep it and don't let it bug u. Like you said you have 3yrs of protection so if it does get worse simply rma. I'm not even sure if people know for a fact that it will get worse. Enjoy your device and don't sweat the tiny stuff.
Sent from my Nexus 7 using xda premium

(Q) Nexus 7 defects still existent in new batches?

Hey guys,
Title says it all tbh, so are they still present in new batches? Should i hold off and wait for a while?

dinesh690 said:
Hey guys,
Title says it all tbh, so are they still present in new batches? Should i hold off and wait for a while?
Click to expand...
Click to collapse
Look for one that has a SSN# that starts with C8OK... The number should be outside the box. Those are the newest batches and I bought 2 that are flawless right out the box.

shook187 said:
Look for one that has a SSN# that starts with C8OK... The number should be outside the box. Those are the newest batches and I bought 2 that are flawless right out the box.
Click to expand...
Click to collapse
Where did you purchase from?

ClanUrdnot said:
Where did you purchase from?
Click to expand...
Click to collapse
Walmart
Sent from my SPH-L710 using xda premium

Good question. Just ordered one from Tesco in UK as a present for someone.
Also, if you root it, and have a fault develop, can you unroot without a problem with warranty?
Sent from my HTC One X using Tapatalk 2

dinesh690 said:
Hey guys,
Title says it all tbh, so are they still present in new batches? Should i hold off and wait for a while?
Click to expand...
Click to collapse
I'm still waiting. People are reporting C8s with screen lift, although it seems to be less frequent now than before.
Sorry for not citing specific posts, but I am following user reports closely and it is still happening.
It's possible that new units are being inspected more thoroughly but no other measures have been taken. That would make the defect harder to spot, lowering the reported incidence rate, but would do nothing to actually solidify the left side.
I would also be skeptical of anyone who claims that their unit is flawless who doesn't post a picture. This may sound paranoid, but there have been users who claimed their device was perfect until they posted a photo of a unit with screen separation.
shook187 said:
Look for one that has a SSN# that starts with C8OK... The number should be outside the box. Those are the newest batches and I bought 2 that are flawless right out the box.
Click to expand...
Click to collapse
Sorry for doubting you, but would you mind posting a photo of the horizon test? I've gotten three bad units and I'm waiting to repurchase.
To check if your screen is lifting, hold the device with the right side facing you. Look across the display and use the left bezel as a silver horizon line. If the black display is higher at any point, you'll be able to see it interrupt that silver line.
Here is an example of a perfectly flush display, looking across the device from the right side.
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pxlitup said:
I'm still waiting. People are reporting C8s with screen lift, although it seems to be less frequent now than before.
Sorry for not citing specific posts, but I am following user reports closely and it is still happening.
It's possible that new units are being inspected more thoroughly but no other measures have been taken. That would make the defect harder to spot, lowering the reported incidence rate, but would do nothing to actually solidify the left side.
I would also be skeptical of anyone who claims that their unit is flawless who doesn't post a picture. This may sound paranoid, but there have been users who claimed their device was perfect until they posted a photo of a unit with screen separation.
Sorry for doubting you, but would you mind posting a photo of the horizon test? I've gotten three bad units and I'm waiting to repurchase.
To check if your screen is lifting, hold the device with the right side facing you. Look across the display and use the left bezel as a silver horizon line. If the black display is higher at any point, you'll be able to see it interrupt that silver line.
Here is an example of a perfectly flush display, looking across the device from the right side.
Click to expand...
Click to collapse
Here is mine. Im not as picky as most on a $250 purchase, but for me it looks flawless. You tell me.
Sent from my SPH-L710 using xda premium

Received my nexus on the 24th and it has a C80K SN, although it doesn't have screen lift or separation, it does have screen flicker at low brightness

shook187 said:
Here is mine. Im not as picky as most on a $250 purchase, but for me it looks flawless. You tell me.
Click to expand...
Click to collapse
All of these are from the right portrait side, correct?
The first one isn't very clear. The second looks fine. But in the third one the bezel seems to disappear under the ASUS logo.
Why do you think that is?

I am on #5 now since 7/14
1st C6 - would turn off at 20% "show low low battery logo" even after calibrating bad battery? Perfect screen, exchanged
2nd C7 - bad left side screen separation/lift, exchanged
3rd C7 - dust under the screen, 2 spots , exchanged
4th C7- minor left side screen seperation/lift, just started doing the death at 20% exactly like the first C6 I had for no reason today, have had it since last Sunday and had been charging/decharging fine, just sent my wife to exchange it again. I am sure Gamestop is sick of us by now. Said it is a C8 I will edit how it turns out. Considering I am 4 for 4 with issues, I am just hoping no lift and the battery doesn't act stupid after a week or two or I'm calling it quits on this one.

pxlitup said:
All of these are from the right portrait side, correct?
The first one isn't very clear. The second looks fine. But in the third one the bezel seems to disappear under the ASUS logo.
Why do you think that is?
Click to expand...
Click to collapse
As a matter of fact, the bezel does disappear at the center. I guess my C8OK does have some screen lift. But does that minor issue warrant a return? I would say hell no. If something as minor as this would discourage you as a buyer then you might have other issues.
Sent from my Nexus 7 using xda premium

Well my C8 has lift on the left hand side, not as bad as first C7 I had, but worse than the last.
Screen seems fine otherwise no dead pixels or dust , but obviously there is no special fix as some people keep speculating, I'm 5 for 5 now with defects
** I actually just opened it up to tighten the screws see if it would help, two screws are missing along the left side. I swear Asus needs to hire some better monkeys over in that chinese plant, I'm done taking it back for refund. Maybe around tax time they will have ironed this out

Its amazing that they cant figure out something. My c70k is having screen lift as well

NeoMagus said:
Well my C8 has lift on the left hand side, not as bad as first C7 I had, but worse than the last.
Screen seems fine otherwise no dead pixels or dust , but obviously there is no special fix as some people keep speculating, I'm 5 for 5 now with defects
Click to expand...
Click to collapse
So you returning it?
Sent from my Nexus 7 using xda premium

shook187 said:
As a matter of fact, the bezel does disappear at the center. I guess my C8OK does have some screen lift. But does that minor issue warrant a return? I would say hell no. If something as minor as this would discourage you as a buyer then you might have other issues.
Click to expand...
Click to collapse
Thank you for clarifying.
If you decide to look further into the matter you will find that the physical presence of a little lift isn't the concern.
These displays have a low stress tolerance and aren't designed to be flexed at all during use. If your screen isn't securely fastened to the case, that means it will be bending even if you don't notice it, and that runs the risk of cracking the screen.
It's not a death sentence by any means, but the risk is there no matter how minor the lift appears to be. Also, there is a tendency for the separation to spread over time. The adhesive bonding the display to the left side of the case is already failing. This adhesive is flimsy and sensitive to heat according to the teardowns people have conducted.
I would not advise you to keep that (those?) units if you're going to be dealing with ASUS worst case scenario. It might be worth keeping a unit with screen lift under the Play store warranty depending on how they choose to handle these issues, but you don't want to deal with ASUS.
Sorry about the bad news.
---------- Post added at 04:20 PM ---------- Previous post was at 04:12 PM ----------
NeoMagus said:
Well my C8 has lift on the left hand side, not as bad as first C7 I had, but worse than the last.
Screen seems fine otherwise no dead pixels or dust , but obviously there is no special fix as some people keep speculating, I'm 5 for 5 now with defects
** I actually just opened it up to tighten the screws see if it would help, two screws are missing along the left side. I swear Asus needs to hire some better monkeys over in that chinese plant, I'm done taking it back for refund. Maybe around tax time they will have ironed this out
Click to expand...
Click to collapse
I guess I'll keep waiting then. Thanks for reporting.

pxlitup said:
Thank you for clarifying.
If you decide to look further into the matter you will find that the physical presence of a little lift isn't the concern. These displays have a low stress tolerance and aren't designed to be flexed even a little during use. If your screen isn't securely fastened to the case, that means it will be bending even if you don't notice it, and that runs the risk of cracking the screen.
It's not a death sentence by any means, but the risk is there no matter how minor the lift appears to be. Also, there is a tendency for the separation to spread over time. The adhesive bonding the display to the left side of the case is already failing. This adhesive is flimsy and sensitive to heat according to the teardowns people have conducted.
I would not advise you to keep that (those?) units if you're going to be dealing with ASUS worst case scenario. It might be worth keeping a unit with screen lift under the Play store warranty depending on how they choose to handle these issues, but you don't want to deal with ASUS.
Sorry about the bad news.
Click to expand...
Click to collapse
Its not bad news at all. Your view is a dooms day view. Like most items they all will suffer from wear and tear and eventually you're going to have to say goodbye to your little gadget. Even if you get a perfect one, who's to say it won't lift in a few weeks or months? Like I mentioned before, I only paid $250 for them and in a year from now they're be worth even less.
Sent from my Nexus 7 using xda premium

shook187 said:
So you returning it?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Just sent the wife back out with it , could have possibly lived with it had the screws not been missing inside. My C6's screen was seated flawless, really sad the battery was funky with it. I'm sick of settling for defective out of the box crap with Asus they can eat another return

NeoMagus said:
Just sent the wife back out with it , could have possibly lived with it had the screws not been missing inside. My C6's screen was seated flawless, really sad the battery was funky with it. I'm sick of settling for defective out of the box crap with Asus they can eat another return
Click to expand...
Click to collapse
How do you open it up?
Sent from my Nexus 7 using xda premium

I use a very small #0 flathead and pry open near the headphone jack, once you get one of the clips up it just unsnaps the whole way around very easy.

shook187 said:
Its not bad news at all. Your view is a dooms day view. Like most items they all will suffer from wear and tear and eventually you're going to have to say goodbye to your little gadget. Even if you get a perfect one, who's to say it won't lift in a few weeks or months? Like I mentioned before, I only paid $250 for them and in a year from now they're be worth even less.
Click to expand...
Click to collapse
Don't mistake my motives. I'm glad that you are happy with your purchase.
I'm only notifying you of the possible risks, which I believe warrant a mention since they do exceed the concerns of normal wear and tear.
Remember that internationally this tablet can cost much more than you or I paid for it. It's important for people to be able to make an informed decision about whether or not to purchase it, and you being honest about your screen inspection, even though you think I'm being OCD, was very helpful in that regard. You would be surprised at how many people believe facts are subjective when tech company loyalties come into play.
Hopefully your tablets won't give you any trouble. Your lift is certainly not as severe as many of the units from July that are still going strong.

My terrible experience.

So I bit the bullet and ordered an HTC Dev Edition yesterday and had it shipped overnight. Phone arrives today, open it giddy like a school girl, nothing but disappointment. Metal Panel above the LCD overlaps the side of the plastic to the point that it scrapes every time i pick it up. The data signal constantly cycles between LTE/3g/H+ (I am on ATT in Milwaukee), never had an issues with my Lumia 920. There is a very noticeable scratch in the bezel, as well as gaps between the plastic and metal nearly big enough for a fingernail. That is that.
Call in to exchange it, 1:57 minutes on hold. Exchange is now a return. Back to my N4 it seems.

sfagundes said:
So I bit the bullet and ordered an HTC Dev Edition yesterday and had it shipped overnight. Phone arrives today, open it giddy like a school girl, nothing but disappointment. Metal Panel above the LCD overlaps the side of the plastic to the point that it scrapes every time i pick it up. The data signal constantly cycles between LTE/3g/H+ (I am on ATT in Milwaukee), never had an issues with my Lumia 920. There is a very noticeable scratch in the bezel, as well as gaps between the plastic and metal nearly big enough for a fingernail. That is that.
Call in to exchange it, 1:57 minutes on hold. Exchange is now a return. Back to my N4 it seems.
Click to expand...
Click to collapse
How the hell did you receive it one day after ordering it YESTERDAY??? They've been out of stock for a couple days now. I smell something fishy...

sfagundes said:
So I bit the bullet and ordered an HTC Dev Edition yesterday and had it shipped overnight. Phone arrives today, open it giddy like a school girl, nothing but disappointment. Metal Panel above the LCD overlaps the side of the plastic to the point that it scrapes every time i pick it up. The data signal constantly cycles between LTE/3g/H+ (I am on ATT in Milwaukee), never had an issues with my Lumia 920. There is a very noticeable scratch in the bezel, as well as gaps between the plastic and metal nearly big enough for a fingernail. That is that.
Call in to exchange it, 1:57 minutes on hold. Exchange is now a return. Back to my N4 it seems.
Click to expand...
Click to collapse
I just discovered the same problem with my dev edition (few threads down) with the top grille being misaligned and RMA'd it online for an exchange. Was instantaneous for the shipping label, just waiting on the phone is going to suck.

MinimalistChris said:
How the hell did you receive it one day after ordering it YESTERDAY??? They've been out of stock for a couple days now. I smell something fishy...
Click to expand...
Click to collapse
What are you talking about, they were in stock as of yesterday on their website. Not hard to select overnight shipping for an extra $18.95.....

I don't believe this story. Ordered yesterday and received today? And only 1:57 on holding? That's not possible.
Sent from my LG-P999 using xda app-developers app

dbshane said:
I don't believe this story. Ordered yesterday and received today? And only 1:57 on holding? That's not possible.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
1Hour 57 Minutes :silly:

sfagundes said:
What are you talking about, they were in stock as of yesterday on their website. Not hard to select overnight shipping for an extra $18.95.....
Click to expand...
Click to collapse
I've been calling daily to see if they have the phones in stock to get mine... I've even asked to upgrade my order from the 32GB to the 64GB Dev Edition and each time they said they were out. I just find your story unbelievable... or I'm just horribly unlucky.

MinimalistChris said:
I've been calling daily to see if they have the phones in stock to get mine... I've even asked to upgrade my order from the 32GB to the 64GB Dev Edition and each time they said they were out. I just find your story unbelievable... or I'm just horribly unlucky.
Click to expand...
Click to collapse
Well I am certainly sorry that you are an unlucky indivudal, that said, I don't really have a reason to lie. Both the 32 Unlocked and 64 Dev were in stock yesterday, ALL morning for order. But if this makes you feel better:
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I have both an ATT and Development One. There is a significant difference in radio performance between the two. I thought I had a lemon until I read this. All the development unit does is cycle through connections. The ATT branded one holds strong LTE everywhere I go.
Imo there is a huge difference in fit and finish as well. My ATT one is perfect. I have a large gap by the micro usb in the development unit.
Sent from my HTC One using xda premium

What firmare/radio is on the dev edition? the ATT has the same radio as the new international WWE release. 4A.14.3250.13_10.33.1150.01L. You can upgrade the radio now without being s-off. Instructions http://forum.xda-developers.com/showthread.php?t=2245615 in case you were unaware

C0mbe said:
I have both an ATT and Development One. There is a significant difference in radio performance between the two. I thought I had a lemon until I read this. All the development unit does is cycle through connections. The ATT branded one holds strong LTE everywhere I go.
Imo there is a huge difference in fit and finish as well. My ATT one is perfect. I have a large gap by the micro usb in the development unit.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
the connector on mine appears to be off-centered as well. Just noticed that inside the headphone jack looks like someone forgot to file. Literally plastic slivers and bits all inside the jack.

nugzo said:
What firmare/radio is on the dev edition? the ATT has the same radio as the new international WWE release. 4A.14.3250.13_10.33.1150.01L. You can upgrade the radio now without being s-off. Instructions http://forum.xda-developers.com/showthread.php?t=2245615 in case you were unaware
Click to expand...
Click to collapse
Same radio on the Dev phone. I promise I'm not dreaming... It's like the signal drives off a cliff.
Sorry, not tying to hijack the thread just adding to the dev phone experience.
Sent from my HTC One using xda premium

sfagundes said:
Well I am certainly sorry that you are an unlucky indivudal, that said, I don't really have a reason to lie. Both the 32 Unlocked and 64 Dev were in stock yesterday, ALL morning for order. But if this makes you feel better:
Click to expand...
Click to collapse
Don't mind me... Congrats on the purchase... I'm just angry because of this:

MinimalistChris said:
Don't mind me... Congrats on the purchase... I'm just angry because of this:
Click to expand...
Click to collapse
I feel your pain. It doesn't help that the hold music goes away for 10 minutes at a time. I probably gave up and redialed 3-4 times. I'd love to tell you good luck, but I'd rather try and shy you away from the device for now. Tons and tons of reports are pouring in about the exact same build quality issues. Not exaggerating at all, I have never bought anything with as many defects. And I am not talking about the made up ones like "my screen seems to have an yellow tint", or my unit runs hot....These are bonafide poor build issues, poorly cut plastic, bent metal, plastic shavings in the headphone jack, deep scratches in the aluminum, and the list goes on.
Anyhow, I hope you have a better experience than I did.

I feel you man.... Been waiting weeks... Wait time just as long... can't believe people are getting it before people that have already ordered long before them though... Kind of making preordering them pointless.

sfagundes said:
I feel your pain. It doesn't help that the hold music goes away for 10 minutes at a time. I probably gave up and redialed 3-4 times. I'd love to tell you good luck, but I'd rather try and shy you away from the device for now. Tons and tons of reports are pouring in about the exact same build quality issues. Not exaggerating at all, I have never bought anything with as many defects. And I am not talking about the made up ones like "my screen seems to have an yellow tint", or my unit runs hot....These are bonafide poor build issues, poorly cut plastic, bent metal, plastic shavings in the headphone jack, deep scratches in the aluminum, and the list goes on.
Anyhow, I hope you have a better experience than I did.
Click to expand...
Click to collapse
Holy [email protected] so glad I passed on the dev edition and ordered a gs4.
Sent from my SAMSUNG-SGH-I747

Here's my bad experience. I was on hold for this long...
Sent from my Nexus 4 using Tapatalk 2

Ordered mine last Thursday with overnight shipping. When I ordered it said in stock and it would arrive Friday. On Friday it said it was shipping Friday and would arrive Monday, which kind of pissed me off since I paid for overnight shipping. Friday night it said delayed until the end of April. Monday I got an email that it shipped and I got it today. I hadn't noticed any quality issues until you mentioned the overlap, but I checked and it does have a slight edge at the top, though I don't notice any gaps. I'm not worried about that as I didn't notice it to begin with and I'll have a Spigen clear case on it anyway. What DOES bother me is that I don't get any LTE at all and it keeps going back and forth between HSPA and 3G. When I thought it wasn't coming for another week or so I went and bought the AT&T model, and today I just popped the SIM in the Dev model, so I don't know if it's a SIM thing or not. The bootloader does have a SIMLOCK option in the menu, so I have no idea what that is, but it worries me. I'll probably call AT&T tomorrow and work on getting the SIM unlocked.