[Q] Delay in Opening Contacts in Note 3 - Galaxy Note 3 Q&A, Help & Troubleshooting

Hello guys,
I'm new to the forum
I notice that there's a slight delay opening Contacts (3 seconds+) and Dialer (1 second+) in my Note 3.
However after opening it once, there's no delay opening it the second time,
unless I clear the Contacts Apps in the running apps and open it again.
I'm not sure if this happens from the fist time I unbox it; I didn't really pay attention at the time.
Maybe this happens after I turn off and uninstall updates on some of the bloatwares, but I'm not sure.
ROM is stock Samsung, everything is still stock. Just some updates to some of the stock apps.
I haven't installed any new apps yet. However, I do turn off and uninstall updates on some of the bloatware.
I've also changed the 3 settings (cant remember the names, animator or something) on the Developer Options to OFF.
And I've removed the S Voice from the Home Button too.
The Note 3 is the Exynos one. Stock Samsung.
There are about 800 contacts, all google contacts. They are also synced, together with gmail. These contacts are imported from BB 10 OS, and some have pictures from the BBM.
Does anyone else have this problem, and is there a fix for this? I've searched the forum, seems like some have this issue, but I can't find any real fix for this.
Thanks!

Sounds normal to me. It has to re-launch the app, and the app then has to re-scan all your contacts. 800 contacts is a lot to scan through, so 1-5 seconds is to be expected.

No lag here. Did you try a restart with cache wipe? Usually that solves similar problems.
Sent from my SM-N9005 using xda app-developers app

I noticed the same lag. I actually noticed it on my previous phone (SGS 3). At that time, I used GoContacts/Dialer, which I thought might be the cause of that. After removing it, same lag with the stock dialer/contacts.
Besides, I was a flash-addict, and I noticed that on every ROM I tried.
And now, even if it's a bit quicker, I still notice it on my new Note 3 (@stock/rooted). But unlike on my SGS3, it's only the first time you open dialer/contacts that it appears (as long as the system doesn't kill the process).
I wonder if it might be a good idea to force keeping that process opened.

flochy said:
I noticed the same lag. I actually noticed it on my previous phone (SGS 3). At that time, I used GoContacts/Dialer, which I thought might be the cause of that. After removing it, same lag with the stock dialer/contacts.
Besides, I was a flash-addict, and I noticed that on every ROM I tried.
And now, even if it's a bit quicker, I still notice it on my new Note 3 (@stock/rooted). But unlike on my SGS3, it's only the first time you open dialer/contacts that it appears (as long as the system doesn't kill the process).
I wonder if it might be a good idea to force keeping that process opened.
Click to expand...
Click to collapse
thanks for the replies guys.
Anyone else has the same problem on their Note 3 ?

surfol said:
thanks for the replies guys.
Anyone else has the same problem on their Note 3 ?
Click to expand...
Click to collapse
Solved. It turned out that my issue was caused by turning off Chat ON app.
I actually turned it off when I first got the phone, and now I tried to turn it back ON.
The lag is actually reduced to 1-1.5 seconds (much more acceptable than 3 seconds).
For others with the same issue, hope this helps

surfol said:
Solved. It turned out that my issue was caused by turning off Chat ON app.
I actually turned it off when I first got the phone, and now I tried to turn it back ON.
The lag is actually reduced to 1-1.5 seconds (much more acceptable than 3 seconds).
For others with the same issue, hope this helps
Click to expand...
Click to collapse
Glad to know you found resolution to your problem. Like another post suggested, when you are syncing your contacts to a device through a 3rd party application such as GMail, Exchange, Yahoo etc... The application runs an API in the background at application launch which pulls all your information onto the device. When you automatically sync, your device periodically sends a request to the server for contact details, task details, calendar details etc...
800 contacts and whatever other events you're syncing will definitely take time. If you press & hold your home button and your swiping your application out of memory and then reloading, like suggested, this is going to take a few seconds. By turning Chat On back on, this has limited the lag which is acceptable to you. This definitely is not a "problem" as I've initially stated but instead more of a communications lag between the device, your server and the API which is engaging in the communications.
Hope this helps!

surfol said:
Hello guys,
I'm new to the forum
I notice that there's a slight delay opening Contacts (3 seconds+) and Dialer (1 second+) in my Note 3.
However after opening it once, there's no delay opening it the second time,
unless I clear the Contacts Apps in the running apps and open it again.
I'm not sure if this happens from the fist time I unbox it; I didn't really pay attention at the time.
Maybe this happens after I turn off and uninstall updates on some of the bloatwares, but I'm not sure.
ROM is stock Samsung, everything is still stock. Just some updates to some of the stock apps.
I haven't installed any new apps yet. However, I do turn off and uninstall updates on some of the bloatware.
I've also changed the 3 settings (cant remember the names, animator or something) on the Developer Options to OFF.
And I've removed the S Voice from the Home Button too.
The Note 3 is the Exynos one. Stock Samsung.
There are about 800 contacts, all google contacts. They are also synced, together with gmail. These contacts are imported from BB 10 OS, and some have pictures from the BBM.
Does anyone else have this problem, and is there a fix for this? I've searched the forum, seems like some have this issue, but I can't find any real fix for this.
Thanks!
Click to expand...
Click to collapse
I noticed that the lag goes off when I disable sync. Try doing that bro, do a two two finger swipe and disable sync from the notification panel and Try launching the contacts application again

Surely if that is the workaround. Its easier to wait 3 seconds! Lol
Sent from my SM-N9005 using XDA Premium 4 mobile app

u r note is infected with ..contact virus

Related

Phone App is sloooooowwwwwww on Sprint Hero...

My phone app has been slow since I got my Sprint Hero. But lately, it has gotten extremely slow. Almost unusable... it's slow to open, respond to input and ring when someone calls. Any ideas, tips or tricks on what the deal is?
I thought about trying to cut down my contact list to see if that helps, but I really hate the idea of not having all my contacts available on my phone.
Any other ideas to speed this thing up?
Thanks!
I'd try reflashing and if you dont want to go to that extreme I'd try to make sure to reboot the phone daily
Are you using a task manager? Also I find a reboot every 3 or 5 days is usually a good idea unless you clear out some of the memory hogging processes like Gmail storage and such. Generally I'll notice a bit of lag if I fall under 30mb of available memory.
I have considered reflashing, but was trying to see if there were any other solutions first. I've reflashed a few times and keep finding that after while, the phone app consistently slowed down.
I typically reboot about every 3-5 days... lately a little more. Rebooting has been much more effective that task killers.
I've read that some folks had problems with slow contacts, but is it also affecting their phone apps? How many contacts is too many for this thing? Is 130+ contacts too many for this phone to handle?
mine does EXACTLY this ... but only after I pull the phone off of charge.. the charge light stays on.. and bam.... its slow.... only fixes with a reboot
I have a lot of contacts
I have 1400+ contacts and my pone is not too slow.
Thanks
Mario
I like to use the "all people" widget its located under the live folders when adding stuff to your homescreens. Basically it just has a list form of your contacts.
Then when you select one it loads up the people app
I found out that some of the apps, were causing the problem, I started uninstalling apps, I guess most of the apps are made for 1.6 maybe because we are on 1.5 causes some kind of issue. that's just my theory...
In the mean time, you can try that.
I find the phone app very slow in response. It's very aggravating.
I noticed on the Fresh Rom, there is a note that the Location service may be what is causing the slow down in the phone app... I turned off location service yesterday and noticed an immediate response increase with the phone app. I'm not ready to call this a fix yet, but I am going to keep the location service off for a little while longer and see if it helps.
If anyone else is seeing the phone slowness, give this a try and let us know your results...
It does work. And for the sake of clarification, it's a 1.5-wide problem and affects all 1.5 ROMs.
Are you using the Facebook linking? I noticed when I had this feature on the phone and contacts apps. It's a cool feature but not worth the slow down.
jziggy618 said:
I noticed on the Fresh Rom, there is a note that the Location service may be what is causing the slow down in the phone app... I turned off location service yesterday and noticed an immediate response increase with the phone app. I'm not ready to call this a fix yet, but I am going to keep the location service off for a little while longer and see if it helps.
If anyone else is seeing the phone slowness, give this a try and let us know your results...
Click to expand...
Click to collapse
Does that mean that Locale wouldn't work? I'd rather deal with the slower dialer if so.
Yes, I am using the Facebook linking. I could see that killing it too. I wish it would just import pictures and info over to my Google contacts. Any ideas on how to do that?
And yes, turning off the location feature will disable general location info from the phone. However, it can be re-enabled from settings...
It's a problem that has to do with apps using seperate threads to check your location, which builds up over time causing the location services to eat clock cycles like Rosi O'Donnel eats candy on Halloween. Disabling location services is a temporary fix, and Flipz thinks he's solved the problem in his 1.1 release by using Android's location services instead of HTC's
I have to agree with the abcdfv, fresh 1.1 has completely eliminated the annoying phone lag for me...amazing work. Now if someone could address the keyboard lag this phone is ready to rock...
tstack77 said:
I have to agree with the abcdfv, fresh 1.1 has completely eliminated the annoying phone lag for me...amazing work. Now if someone could address the keyboard lag this phone is ready to rock...
Click to expand...
Click to collapse
Are you linked to a Facebook account and running fresh 1.1, and there is no lag in the people(contacts) app?
I have a linked Facebook account on my Fresh 1.1 ROM and while there is an almost negligible lag in the phone/contacts application still, it is drastically snappier and quick to response compared to the Stock ROM.
jdlumley said:
Are you linked to a Facebook account and running fresh 1.1, and there is no lag in the people(contacts) app?
Click to expand...
Click to collapse
I have most of my contacts linked to their respective facebook and flickr pages. Coldsweat says it best as "an almost negligible lag"...still present but not an issue in the slightest (.5 seconds). I am experiencing the same change with the contacts as well.
Give it a shot and post your results...I was very impressed.
FYI, I turned off Facebook sync (synced Facebook pics with SyncMyPix), dropped my slot cycle index to 1 and installed the Fresh 1.1 ROM. Holy crap. This thing is a screaming fast new phone
For those who are rooted (and not aware), Fresh ROM has come a long way and is really, very impressive. It's very fast and some of the interface mods are very attractive.

Noticed changes in DL30

I don’t see a thread like this so I would like to start one
I have noticed a ton of changes in the stock DL30 build and there are still some i probably haven’t ran into yet. I think it would be fun to see what changes people have noticed. . I know a lot of these are in the original leak thread but that thread is too saturated with questions and issues people are having.
I would kind of like to keep it clean so I would like to see lists of changes only and not a ton of questions.
I will start off with a few things I have noticed so far. I have left out some of the obvious things that comes with froyo but feel free to add them if you wish
-Facebook syncs contacts automatically. No need to get friends and then check the ones you want from Facebook
-You can now manually join contacts. Maybe you could do this before?
-You can now use custom ringtones for contacts that aren’t local on the phone
-You can use media files for ringtones
-Can now use multiple exchange accounts
-Can now use out of office for exchange accounts
-Can use pin unlock even though it doesn’t work because it says you need a symbol
-New theme which I actually like.
-Has new e-mail and text counts on the Touch wiz icons
-Can use media or voice tones for alarm
-The sliding thingy when you are typing, makes it much easier to correct spelling mistakes
-Can change fonts
-Media hub added
-Includes Samsung keyboard which I prefer over the others now
-Dock now works!
Only thing I don't like is that you have to enable background data in order to do anything related to data. Never had to do that before.
Anyone got yahoo email setup on the new DL30? I tried to read email (HTML based) from like amazon and other spam I usually get and now it say message too long, cant not display.
Anyone getting that too?
Font changer
No google maps originally
Sent from my SCH-I500 using XDA App
Pinch to view home screens.
Email count on the home screen is awesome....
jv
Few things I noticed so far:
For exchange accounts it lets you choose seperate peak and off peak sync times which is cool.
The notifications has an auto-rotation on/off button along with your wifi, bt etc. But it doesn't really work with your homescreens unless you install laungher pro or something.
Signal strength has definitely increased.
Also, after I got DL30, I was asked to update camera firmware, and that added a couple of minor changes to camera.
Also forgot to mention that while in Car or Desk cradle the home screen now is landscape. Also when you get calls when on either the call screen is landscape!!! can you say "Awesome"!!!!
jv
And I am sure everyone is dying to know this, they replaced blockbuster with media hub.
Couple of things, keep in mind I was rooted running a custom ROM previously and now have LP running:
1. I like the changes to gmail (I was used to 2.2 gmail from my droid, took me a sec to figure where the send button moved to)
2. For whatever reason, after flashing and restoring apps with Titanium, I was debinged, however, that applies to voice search and all functions of the car dock aside from basic search. Hence, none of those functions work (voice search, navigation, maps. Not a deal breaker..just an observation.
3. The battery icon seems likes it's not even tied to the actual charge amount. Again..no big deal, I use simi clock and I check my battery there.
4. Gallery renders FAST..
5. Market still on old version...hasn't updated yet.
Haven't had a chance to really check any flash websites but will get around to it.
Issue with back button from contacts
Has anyone else had the back button stop working when in contacts?
It worked fine when I first got done with the update, then sometime after sync of facebook it stopped working. Not sure if that was the cause but something made it stop.
Be sure to open up the camera app. New firmware there.
I also noticed some of the bloat apps I had to remove when I first got my phone are gone. CityID immediately comes to mind (which I thought was the worst thing ever!), but I also noticed the Kindle app is missing and someone already mentioned Blockbuster. I thought they were more, but my memory is escaping me now.
The stock music player is also different, but this is my first Android device and thus first experience with 2.2, so this might just be a froyo thing. When I'm playing music and turn the screen off, when I turn it back on to the lock screen, there's a piece of CD hanging from the top of the screen. This can be pulled down to control the music. I never noticed this before, but I also may have never used the music player with the puzzle lock screen. Anyway, it's a cool feature that I dig. If I change to the AOSP lock screen (which I like way more than the puzzle lock), will this feature still be present?
I found a workaround for the Exchange pin issue.
If you setup a PIN before you setup your Exchange account from settings-> location & security-> screen unlock, it will work. You'll still see the message about device security needing to be setup at first but it will start syncing and not ask again.
Hope this helps!
Sent from my SCH-I500 using XDA App
wideopn11 said:
Has anyone else had the back button stop working when in contacts?
It worked fine when I first got done with the update, then sometime after sync of facebook it stopped working. Not sure if that was the cause but something made it stop.
Click to expand...
Click to collapse
same here!
flushd said:
I found a workaround for the Exchange pin issue.
If you setup a PIN before you setup your Exchange account from settings-> location & security-> screen unlock, it will work. You'll still see the message about device security needing to be setup at first but it will start syncing and not ask again.
Hope this helps!
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
Thank you, thank you, and thank you!
This was the main thing that bugged me on this rom and i was able to get around it. If you have the security policies already pushed you can go into Device administrator and remove the one for your exchange account, then go change your PIN, after a while your e-mail account will tell you that you need to enable the security policy again.
Thanks again!
CDODGE said:
Thank you, thank you, and thank you!
This was the main thing that bugged me on this rom and i was able to get around it. If you have the security policies already pushed you can go into Device administrator and remove the one for your exchange account, then go change your PIN, after a while your e-mail account will tell you that you need to enable the security policy again.
Thanks again!
Click to expand...
Click to collapse
Glad this worked for you. As an Exchange Administrator and user, this is one of the best features of Froyo!!! No more full keyboard to enter PIN.
shdowman said:
Couple of things, keep in mind I was rooted running a custom ROM previously and now have LP running:
1. I like the changes to gmail (I was used to 2.2 gmail from my droid, took me a sec to figure where the send button moved to)
2. For whatever reason, after flashing and restoring apps with Titanium, I was debinged, however, that applies to voice search and all functions of the car dock aside from basic search. Hence, none of those functions work (voice search, navigation, maps. Not a deal breaker..just an observation.
3. The battery icon seems likes it's not even tied to the actual charge amount. Again..no big deal, I use simi clock and I check my battery there.
4. Gallery renders FAST..
5. Market still on old version...hasn't updated yet.
Haven't had a chance to really check any flash websites but will get around to it.
Click to expand...
Click to collapse
3. Yeah I noticed that also. It was showing all blue but when I go into settings it shows battery at 80%. Oh well.
5. Must have just updated Market because I went in a few minutes ago and it's showing the newest one.
Love this new update.
jv
How can you tell if its the new market? What changed? Also, tried some web sites for flash but doesnt want to play. I'll have to try with a different browser.
beeblebrux said:
I also noticed some of the bloat apps I had to remove when I first got my phone are gone. CityID immediately comes to mind (which I thought was the worst thing ever!), but I also noticed the Kindle app is missing and someone already mentioned Blockbuster. I thought they were more, but my memory is escaping me now.
Click to expand...
Click to collapse
Yup, CityID, Blockbuster, Kindle, the demos for Need for Speed and Tetris and a few others.
I'm wondering if this was an early version of 2.2, before they had a chance to add all that crap in. Would be nice if Verizon listened to their customers and actually choose to leave that stuff out in 2.2.
you have to go to the market and download adobe flash player 10.1
i have noticed SIGNIFICANT battery/signal strength increase.. I was barely able to get 16 hours out of my battery before and now mines been on for 14 hours and its still at 60 percent.. my time without a signal was at like 30% on DL09 or DJ05 and now its at 4% without a signal. much more memory available.. could be because im using super clean tho..

Official ICS Firmwares - Bugs List

Hi
Use this thread to list bugs you have found in Stock Note ICS 'LPY' firmware, and work-arounds you have discovered for them.
Feel free to include bugs in Apps that don't work quite as intended in ICS but did work fine in GB.
Nigel
1) Facebook (uses ICS Sync Mechanism). Sync's ALL facebook friends and not just those already in contacts even when option to 'Sync with existing contacts' is selected. Result is a load of contacts with photo/name only where folks have not included contacts info in their FB profile. Solution is not to sync contacts with FB!! Not syncing means you don't get the contacts pics (the main reason why I want to sync). There are some 3rd party FB pic sync apps, but I have not tried any of these with ICS as yet.
2) Font size used for name of apps under icons for apps is bigger than in GB. This results in app names wrapping mid word where the same app name fitted on a single line in GB. This can result in the final 1 or more letters in the name of an app appearing on a second line under the icon. It looks ugly.
3) The 'Select Input Method' prompt appears as a notification under 'ongoing tasks' randomly.
Email widgets can fail to update, lose their assigned accounts and lose the option to switch accounts. The only fix for the first problem is to scroll rapidly down the email list to force an update, the assigned account can usually be reset on the widget, but occasionally the widgets get locked and have to be deleted and regenerated.
Also, not sure if this qualifies as a bug or change in behaviour, but the way audio output is dealt with when bluetooth audio devices disconnect has changed. Whereas in GB, switching off eg. a bluetooth headset would stop any streaming audio, with ICS the audio continues, but is switched to the Note speaker.
ICS is rather a large jump isn't it? We only have one build. You should make this specific to LPY if you want, but having it just be for ICS bugs isn't very specific or logical. It's like saying: Bugs for GB! That's A LOT of builds. If you want this thread to be useful, make it more specific.
Experiencing Random screen flickers and pixel salad. Resolves by resetting or lockscreen. Not sure if it's Kernel related like custom kernels experienced in GB roms i.e. franco kernel v9. pls help to shed light on this?
S Planner
I have found a bug in my ICS LPY S planner package. I use it with exchange and the status is not properly synced with Exchange:
Note-----------------------Exchange
========================
Free-----------------------Tentative
Tentative------------------Busy
Busy-----------------------Out of Office
Not nice...
When the phone is connected to car dock and kept in horizontal position, if you recieve a call, the phone app force closes and you cant answer it.
Solution: Keep the phone in vertical position in the dock!!
blitzkriegh said:
Experiencing Random screen flickers and pixel salad. Resolves by resetting or lockscreen. Not sure if it's Kernel related like custom kernels experienced in GB roms i.e. franco kernel v9. pls help to shed light on this?
Click to expand...
Click to collapse
Hi
I got this while playing with the face unlock stuff after the initial update. I did a hard reset to get shot of any left over junk, and have not re-enabled the face unlock, and have not seen the pixel-fest since. I suspect it was not using face unlock rather than the hard reset that sorted.
Nigel
Bugs I have found so far :
Phone does not connect to computer via KIES.
Many bugs using original car dock - phone app closes when dialing, calls dropped when using Bluetooth - I did not try vertical mode yet
Phone randomly stops entering deep sleep mode , BetterBatteryStats lists a kernel wakelock called : l2_hsic . This does not impact battery time by much, but still annoying
Phone randomly reboots while screen is off - but I had this in gingerbread too
In call log , when I clicked a number it used to show me all the times that number called, now it does not.
Sometimes the phone forgets the personal ring tone assigned to a contact and uses default ring tone
... that's all I can think of right now, the good side is the ROM is MUCH FASTER in touchwiz and other apps..
rigor.m said:
Phone randomly stops entering deep sleep mode , BetterBatteryStats lists a kernel wakelock called : l2_hsic . This does not impact battery time by much, but still annoying
Click to expand...
Click to collapse
L2_HSIC does affect battery had 6hours kernel wakelocks from it.
Sent from my GT-N7000 using Tapatalk 2
To those with sleep issues, have you tried full wipe then reinstall Apps? I had issues with not sleeping and battery life, but since hard resetting, thee phone sleeps fine. Its not as painful to do this with ics since it will auto reinstall apps. (Configure backup and restore in settings before reset). Its supposed to backup app configs as well, but I found this did not work (many apps have their own mechanism to backup their config)
Currently irritated to death by the random reboots while in sleep. Sometimes 18 hours apart... Sometimes 18 minutes apart.
blitzkriegh said:
Experiencing Random screen flickers and pixel salad. Resolves by resetting or lockscreen. Not sure if it's Kernel related like custom kernels experienced in GB roms i.e. franco kernel v9. pls help to shed light on this?
Click to expand...
Click to collapse
On LPY stock but rooted.
By "Pixel salad" you mean multi coloured horizontal lines filling the screen up?
I got this when I woke my phone up and was about to unlock it (pattern lock) when I received a call...
I decided to swipe answer to see if it still functioned and it did...
veletron said:
3) Keyboard config icon appears randomly in notifications for no apparent reason.
Click to expand...
Click to collapse
It appears when the keyboard is displayed so that you can change keyboard if you wish, as opposed to using long press in GB.
Regards,
Dave
Sent from my GT-N7000 using Tapatalk 2
senectus said:
On LPY stock but rooted.
By "Pixel salad"
Phone randomly reboots while screen is off - but I had this in gingerbread too
Click to expand...
Click to collapse
having frequently used apps moved to SD card may cause random reboot. nothing to do with 'screen off' but worth checking.
I have no complaint about ICS except that the battery life is abysmal and the audio hiccup all the time.
I am currently on LPY. Wondering if you guys have the same issues. The audio hiccup is the most annoying. Don't know how to describe it. It's like music skipping while playing. It happened even on zPlayer and Poweramp so it's not stock music player dependent. At first I thought that my sd card is failing but when I tried to play it on my PC, all the music files played normal without any hiccups.
In my case I cannot use skype and I keep getting this error message "you cannot be signed in at this time. Please try again later". So far I have tried clearing app data, force closing, reinstalling and installing modded and older versions of skype and no luck still. Skype is running just fine on my laptop.
I am on rooted LPY.
Sent from my GT-N7000 using xda premium
I use "voice talk" when driving and often launch it by double clicking the home button. However I notice that every 2nd or 3rd time i launch it, the microphone doesn't respond (the blue concentric circles indicating sound don't move). Clicking done makes it ask to try again and the microphone works normally.
zkyevolved said:
ICS is rather a large jump isn't it? We only have one build. You should make this specific to LPY if you want, but having it just be for ICS bugs isn't very specific or logical. It's like saying: Bugs for GB! That's A LOT of builds. If you want this thread to be useful, make it more specific.
Click to expand...
Click to collapse
He did make it specific....he said "stock Note ICS 'LPY' firmware". Did you not read his original post? Before you try to sound clever, read before you post!
Sent from my GT-N7000 using XDA
Use the widget and adjust brightness to very low. Now Open stock browser and set there the brightness to automatic. Go to a app like Facebook, tapatalk and open a Page where you get directed to the browser to open it. Press home button now. Go to the widget and press synchronization button on or off doesn't matter now you will see the brightness button that was black to jump from alone to auto. I guess that's the automatization process of Samsung.
LPY stock rom
Sent from my GT-N7000 using Tapatalk 2

Whatsapp notification woes driving me crazy!

So after being a long time apple user and long time iTunes hater ... I managed to sell my iphone 4 and bought a samsung galaxy S4, did the same for my other half...
Keep in mind, this is a brand new, no-root, default phone.
The issue basically is notifications, for whatsapp ( at the moment since I haven't set up anything else that requires push, besides gmail). The issue is once I turned the screen off, either manually or by itself. whatsapp notifications randomly stop arriving until I turned on the screen, completely close the app and open it again, the same goes for 2 other devices ( 3 in total), this happens with wifi or mobile data
Device #1. new s4,
Device #2 new s4
Device #3 Samsung galaxy young running 4.1.2 JB.
Now, device #3 belongs to a friend of mine who told of these issues a couple of months ago, however I did pay attention as I just figured it was network connection or wifi or whatever be it.
I've googled the hell out of this and it is apparently an android issue:
it's not telco related in my case, because i had NO ISSUES on my iphone 4 nor my best half's 4s.
Anyway, hopefully someone here has been through something similar and been able to fix it? I've searched the forums and there's apparently a widespread issue, but not fix as of 4.2.2?
New to the forum, I originally posted this here
neowin.net/forum/topic/1163306-android-notifications-woes-with-whatsapp/[/url]
emailed whatsapp support
I emailed whatsapp support, got and automated response, i'll post if I get any updates
Jul 08 13:28 (PDT)
Hi,
I just recently switched to a samsung galaxy s4 ( two actually, one for me,
one for GF), before that we used iphone 4 and 4s, never had an issue with
whatsapp notifications until I switched this passed friday. The issue is
once the phone goes into sleep mode, be it mobile data or wifi, I have to
force close the app and open again to receive notifications that I got
hours ago if I don't continously check.
I've googled the hell out of it and found your FAQ, as well as plenty other
sites with the same issue except no solution.
From your FAQ:
1. tried re-installing directly from direct download link (
http://www.whatsapp.com/android/current/WhatsApp.apk) and not from play
store
2. tried rebooting.
3. notifications are set properly
4. google+ is disabled ( hangouts) ( tried enabling it, same result)
5. Wifi is set to always on.
Note this is on stock, brand new phones and apparently it's a wide spread
issue:
http://forum.xda-developers.com/showthread.php?t=2356052
http://forum.xda-developers.com/showthread.php?t=2351753
http://www.neowin.net/forum/topic/1163306-android-notifications-woes-with-whatsapp/
Anyway, emailing you guys, because I've basically given up google searching
and asking in forums.
Click to expand...
Click to collapse
Their automated response was:
Hi,
Thanks for contacting WhatsApp. We are working on answering everyone's question as soon as possible. In the meantime, please look at our FAQ to see if your question is answered there.
FAQ page: http://www.whatsapp.com/faq/
Below are the answers to some commonly asked questions:
1. What are WhatsApp's subscription fees?
http://www.whatsapp.com/faq/en/general/23014681
2. Why can't I connect to WhatsApp?
http://www.whatsapp.com/faq/en/general/21092998
3. Can I recover deleted messages?
http://www.whatsapp.com/faq/en/general/21197296
If you submitted a suggestion, thank you very much for sharing your feedback. Please note that we cannot comment specifically about plans and developments, but we value your feedback and have taken note of your suggestion.
To add any updates to your request, please respond to this email. We are here to help!
Thanks!
WhatsApp Support Team
Interested in translating for us? Please visit http://translate.whatsapp.com
Take a look at our FAQ: http://www.whatsapp.com/faq/
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Click to collapse
Are you using it on Wi-Fi or 3g? If Wi-Fi, Is it possible that your Wi-Fi is going into poWer save mode or something
Sent from my GT-I9505 using Tapatalk 4 Beta
AMoosa said:
Are you using it on Wi-Fi or 3g? If Wi-Fi, Is it possible that your Wi-Fi is going into poWer save mode or something
Sent from my GT-I9505 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Sadly, both
Do you lock the screen while whatsapp is open? Or do you choose whatsapp and then lock the screen?
If whatsapp is still running and on the screen, and you lock the screen, it's like the app just stops checking.. I've had this with multiple phones and its a whatsapp problem, not the phone.
ilabs said:
Do you lock the screen while whatsapp is open? Or do you choose whatsapp and then lock the screen?
If whatsapp is still running and on the screen, and you lock the screen, it's like the app just stops checking.. I've had this with multiple phones and its a whatsapp problem, not the phone.
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Click to collapse
Both.
So basically your solution was leave whatsapp on screen and push lockscreen?
Draconian Guppy said:
Both.
So basically your solution was leave whatsapp on screen and push lockscreen?
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Click to collapse
No, the opposite. For me, whatsapp only worked and checked for msgs if i closed the app and then locked the screen. I would usually come back to the homescreen or something. But if i locked over whatsapp, it would stop checking or take a really long time.
But since you say you've done both, I'm kinda stumped.
ilabs said:
No, the opposite. For me, whatsapp only worked and checked for msgs if i closed the app and then locked the screen. I would usually come back to the homescreen or something. But if i locked over whatsapp, it would stop checking or take a really long time.
But since you say you've done both, I'm kinda stumped.
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Click to collapse
Well this is how i fix whatsapp after it goes coocoo, close app, then open again,
Draconian Guppy said:
Well this is how i fix whatsapp after it goes coocoo, close app, then open again,
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Click to collapse
Which means whatsapp is usually open when you lock the screen, am I correct?
ilabs said:
Which means whatsapp is usually open when you lock the screen, am I correct?
Click to expand...
Click to collapse
Yup
Draconian Guppy said:
Yup
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Click to collapse
The try backing out of whatsapp before locking the screen. That should fix your problem. Its a whatsapp issue.
ilabs said:
The try backing out of whatsapp before locking the screen. That should fix your problem. Its a whatsapp issue.
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Click to collapse
I have tried that as well :/
Currently trying to installing .763, updated from .762, but whatsapp servers are probably getting busted as can't even verify my number.
Bro install Whatsapp+.
Google and download the apk,install and see if it helps.
If not, the only way is to root the S4 and install push notification fixer from play store. It modifies andriod to check for msges every 5mins. That will solve your problem for sure.
Sent from my C6502 Pac Rom using XDA Premium HD app
babylordx said:
Bro install Whatsapp+.
Google and download the apk,install and see if it helps.
If not, the only way is to root the S4 and install push notification fixer from play store. It modifies andriod to check for msges every 5mins. That will solve your problem for sure.
Sent from my C6502 Pac Rom using XDA Premium HD app
Click to expand...
Click to collapse
Hey mate,
I've probably tried all apps or methods by insanity to try getting this problem fixed. Unfortunately, nothing positive turned out.
Now I'm trying to off my screen when whatsapp is open, however, I still think it's unbelievably stupid to do so even if it works to get push notification. How can I go back to whatsapp whenever i wanna put the phone back in my jeans pocket? It then seems whatsapp would become the new homescreen?!?!?
Anyone got a real solution to this???
Also having this problem. Screen off, screen on - sometimes whatsapp just doesn't want to receive/send messages. Other times it's working properly.
Have you guys disabled Samsung Push? Have you disabled any system apps at all? Also, do you have the problem even when your phone has a good signal?
I'm also trying to find out the reason for this problem.
frrlod said:
Also having this problem. Screen off, screen on - sometimes whatsapp just doesn't want to receive/send messages. Other times it's working properly.
Have you guys disabled Samsung Push? Have you disabled any system apps at all? Also, do you have the problem even when your phone has a good signal?
I'm also trying to find out the reason for this problem.
Click to expand...
Click to collapse
I do disable some system app like weather, finance and stuff like those. To me, what I can confirm is the independence of problem from the signal strength since I've been using the same service provider before upgrading to Jelly Bean and there used to be problem free with the push notification.
This is the result I got last night:
- open whatsapp -> close whatsapp -> homescreen -> screen off = no push
- open whatsapp -> close whatsapp -> free ram -> screen off = no push
- open whatsapp -> screen off = push
Conclusion:
- it is not related to free ram
- it is the problem that the andriod system turn off the app upon screen off (or sleep)
Plus.
I tried installing Push Notification Fixer to introduce "heartbeat" to maintain the connectivity, unfortunately, it DOES NOT work in my case.
Let's keep in view the development. At least we are not alone and hope either Whatsapp or Google can fix this.
Check out this thread:
http://forum.xda-developers.com/showthread.php?t=2357417
It's a thread which guides you how to disable some allegedly useless google services in order to save battery life when idle. It works, but I think it might have been what's caused my whatsapp to go crazy. I even asked in the thread and some others have the same problem.
But if most other people in this thread haven't disabled said google services, that doesn't make any sense.
Mate. Trust me i know this issue exist on all andriod. i googled the hell out of it because i quarrelled with my partner a few times due to delay in replies. its just the way the kernel is written for stock andriod. you can try everything but it wont work. your only solution is to root and install push notification fixer from play store.
Sent from my C6503 using XDA Premium HD app
This isn't an issue with android it's an issue with whatsapp. Every android phone I've ever owned has had this issue with whatsapp. Whatsapp need to update their app so it still notifies if it was the last app open whilst the screen locks.
I just press home after I reply and let it lock its second nature to me. The bug is in whatsapp where if it is the last displayed whilst screen lock notifications don't work. You could try changing the conversation tone that might help.
mox123 said:
This isn't an issue with android it's an issue with whatsapp. Every android phone I've ever owned has had this issue with whatsapp. Whatsapp need to update their app so it still notifies if it was the last app open whilst the screen locks.
I just press home after I reply and let it lock its second nature to me. The bug is in whatsapp where if it is the last displayed whilst screen lock notifications don't work. You could try changing the conversation tone that might help.
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Click to collapse
That's wrong... It was perfectly fine, instantly receiving whatsapp messages in my phone no matter what. Something I've changed caused it to stop working.
My problem isn't only the notifications, it's the actual whatsapp messages aswell. Something killed the Whatsapp wakelocks, now my whatsapp isn't causing any wakelocks and when the phone is idle it does not check for messages.

HELP - Notifications not coming through when screen is off

Hi everyone,
I've been having a very strange problem for a couple of days now. Whenever my phone's screen is off and the phone has been idle for some time, I don't receive notifications anymore. Facebook notifications don't work at all, no matter whether the phone is active or not, but I also don't get FB Messenger and WhatsApp notifications. Sometimes they come through as soon as I turn on the screen, and sometimes I only see them when I open the respective app. I didn't mess with app permissions, and I also have set each app to "important" in the notification settings. It also doesn't seem to matter whether I'm on WiFi or on mobile data.
Gmail, SMS and calls don't seem to be a problem, although I sometimes have a feeling that emails come through to my phone with a considerable delay, as compared to my Gmail inbox on my computer.
The strange thing is, when I had the phone all new, everything worked as it should and I received ALL notifications from EVERY app IMMEDIATELY when they came in. This issue with notifications no longer coming through started occurring a couple days ago after I had first flashed the Boeffla Kernel (though I'm not sure if it has anything to do with that.) So I went back to the stock kernel, but the problem was still there. Then I re-flashed my original Nandroid backup from when I had first flashed TWRP, in order to set the system back to "stock", wiped data and cache, re-installed every app (the critical ones, i.e. Facebook, Messenger and WhatsApp, via Play Store, and the non-critical ones via Titanium Backup), and the problem is still there. I've done this three times now, to no avail.
My phone is rooted and I have Xposed installed, I'm using SuperSU and a number of root apps such as 3c Toolbox, Le DPI Changer and Font Installer. 3c Toolbox is set to clear caches on every reboot. As for Xposed, I use only VibrateMode to change the notification slider from all/important/none to all/vibrate/none, and GravityBox to center the clock in the status bar and to set the volume buttons to skip tracks on long press. I also have Glimpse Notifications installed so that the screen lights up when a notification comes in.
The funny thing is, notifications not coming through is one of the reasons I switched to the OPT from the Huawei Mate 7, where this issue was due to power management settings by Huawei. Since I'm now back on the stock kernel and have also no power saving apps such as Greenify or Amplify enabled, I am really out of ideas as to why this happens. The next step is to flash a fully stock OOS 2.1.2 (my Nandroid backup is already rooted and with my Google account set up), wipe data and cache, and re-install every app again.
Does anyone here have any idea what the problem (and the solution to it) might be?
UPDATE: After I wrote the last sentence, I received two messages simultaneously, one from Messenger and one from WhatsApp. I was at home and on WiFi, and both coming in at the same time must mean that the phone receives push notifications in fixed intervals, since the sender of both messages was the same person and sent them consecutively, i.e. with at least a minute in-between. Now I am especially confused since a) they came through at all, even though the screen was off and the phone had been idle for at least 15 minutes, and b) they came through at the same time, which was definitely not the time when they had been sent.
The confusion is complete now ... any input is appreciated. Thanks in advance!
The problem persists. Today for half a day I received all notifications, after that once again only when I turned on the screen or opened the respective app. WiFi all the time, no settings changed in between.
This really annoys me to no end. I don't own an expensive smartphone so it doesn't work as it should. I never had any troubles like this with my old Sony Xperia V. Then again it ate through a full battery in half a day ...
Are you sure you are not using any applications like greenify / amplify or powernap which would hibernate your applications ?
mdaamir1989 said:
Are you sure you are not using any applications like greenify / amplify or powernap which would hibernate your applications ?
Click to expand...
Click to collapse
Yes. As I said, I reflashed my original (rooted but otherwise unaltered) Nandroid backup and then reinstalled all apps, and am not using anything that could interfere with apps receiving notifications.
The order in which notifications come through automatically vs. only when I activate the display or open the respective app also doesn't seem to follow any regularity ... sometimes it works as it should, sometimes it doesn't.
As for Facebook notifications, I somehow have a feeling this is a specific FB-related problem. But as for Messenger, WhatsApp and now also Instagram as I've noticed, it's all the same issue as described in my original post. The only exception really seems to be Gmail, which always notifies me of new emails.
EDIT: All these apps have unaltered permissions, i.e. are allowed to keep the phone awake, and all apps are set to "important" for notifications, so this doesn't seem to be the issue either.
EDIT 2: I also installed push notification fixer to see what interval is set for the GCM services, and it's set to 5 minutes on WiFi and 6 minutes on mobile data. So that also can't be the issue.
Could the screen not lighting up when a notification comes in have something to do with deep sleep, possibly? But then why does it work for Gmail???
vonotny said:
Yes. As I said, I reflashed my original (rooted but otherwise unaltered) Nandroid backup and then reinstalled all apps, and am not using anything that could interfere with apps receiving notifications.
The order in which notifications come through automatically vs. only when I activate the display or open the respective app also doesn't seem to follow any regularity ... sometimes it works as it should, sometimes it doesn't.
As for Facebook notifications, I somehow have a feeling this is a specific FB-related problem. But as for Messenger, WhatsApp and now also Instagram as I've noticed, it's all the same issue as described in my original post. The only exception really seems to be Gmail, which always notifies me of new emails.
EDIT: All these apps have unaltered permissions, i.e. are allowed to keep the phone awake, and all apps are set to "important" for notifications, so this doesn't seem to be the issue either.
EDIT 2: I also installed push notification fixer to see what interval is set for the GCM services, and it's set to 5 minutes on WiFi and 6 minutes on mobile data. So that also can't be the issue.
Could the screen not lighting up when a notification comes in have something to do with deep sleep, possibly? But then why does it work for Gmail???
Click to expand...
Click to collapse
I could suggest you one more thing. Its a shot in the dark .
Could you check "Keep Wi-Fi on during sleep" in you advanced Wi-Fi settings ?
If the above is not a problem then out of ideas buddy. As a last option you could clean flash by wiping everything and just install whatsapp and other apps in which you are facing a notification delay. If it works then there could be some other application interfering , it it doesn't then i am not sure what it could be.
mdaamir1989 said:
I could suggest you one more thing. Its a shot in the dark .
Could you check "Keep Wi-Fi on during sleep" in you advanced Wi-Fi settings ?
Click to expand...
Click to collapse
That's not it, but thanks for the suggestion.
mdaamir1989 said:
If the above is not a problem then out of ideas buddy. As a last option you could clean flash by wiping everything and just install whatsapp and other apps in which you are facing a notification delay. If it works then there could be some other application interfering , it it doesn't then i am not sure what it could be.
Click to expand...
Click to collapse
Yeah, that's pretty much my last resort. Currently, I'm trying to see if it makes a difference whether I keep FB Messenger and WhatsApp "open" in the recent apps menu.
try setting the refresh intervals in push notifications fixer to 1 minute
persian99 said:
try setting the refresh intervals in push notifications fixer to 1 minute
Click to expand...
Click to collapse
I could try that, you're right - I didn't yet because I didn't want to sacrifice battery life too much ... but I could give it a shot for at least one charging cycle and see what the effect is. Thanks!
vonotny said:
I could try that, you're right - I didn't yet because I didn't want to sacrifice battery life too much ... but I could give it a shot for at least one charging cycle and see what the effect is. Thanks!
Click to expand...
Click to collapse
i do remember reading some time ago that these intervals do not impact the battery life, but you could test for yourself just to be sure
So, currently most notifications are working again for me, for whatever reason. Facebook being the big exception, of course. Might have to do with keeping the apps opened in the multitasking overview. If that's what it takes, then fine ...
I've got a OPT for few day, i have same issue......anyone experience this problem? any solution? is it 2.1.2 problem?
GARYKNVB said:
I've got a OPT for few day, i have same issue......anyone experience this problem? any solution?
Click to expand...
Click to collapse
Which app? Only Facebook, or other apps as well? For me it's working now, but I can't say why exactly. I use a number of tweaks on my phone (root, Xposed framework etc.) so I can't definitely say which of my apps cause issues and which fix them again.
As for Gmail, it appears that when there's already a notification for an email and a little later another one comes in, it won't play a sound or vibrate. That seems to be standard behaviour but I find it VERY annoying, even though I set Gmail to notify me on EACH incoming email.
despite suggesting a fix i seem to be experiencing the same problem as well. it happens on both wifi and mobile data so you cant blame any settings. my best guess would be its because of the latest update. gonna have to backup my data and revert back to the older firmware to solve this issue.
@vonotny have you found a solution? im experiencing the same problem after updating to 2.2.0
persian99 said:
@vonotny have you found a solution? im experiencing the same problem after updating to 2.2.0
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Click to collapse
Not really, no. Mine are currently working again, after I re-flashed the stock system and set up everything again step-by-step. It's possible that some app or tweak or setting caused the issue, but I couldn't find out which one.
vonotny said:
Not really, no. Mine are currently working again, after I re-flashed the stock system and set up everything again step-by-step. It's possible that some app or tweak or setting caused the issue, but I couldn't find out which one.
Click to expand...
Click to collapse
i suspected it could be because of restoring apps from titanium backup directly instead of downloading and installing them from the play store first, but even with that i still face the same problem. currently on oxyslim. come to think of it, could it be caused by the power tweaks? did you use them before when you faced the problem?
Same problem here on OOS3.0.1. Inbox and WhatsApp messages don't often come through until I turn on the screen. Completely stock. Didn't have the problem on CM13, I think. It's really annoying because I can miss a lot of important emails from work. Even put the apps I want in No Battery Optimization mode. No help really.
i have the same problem. I'm on OOS3.0.2 with Cyanoxy. Can anyone help?
Same problem here...
What the F?
This device is almost a year old and I still can't use it as PHONE. I am not asking for some fancy stuff, but fixing the gigantic bugs that are preventing me from even using this daily.
Fix for those willing to tweak the system: install the latest Boeffla kernel, it has an option to turn off doze.

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