Database Users

This version of the device cannot be updated.

Everything was fine until I updated to KE2 via Kies. Now whenever I connect my phone to Kies I get this message:
This version of the device cannot be updated.
Current firmware version: PDA:KE2 / PHONE:KDJ / CSC:KD1 (XEU)
I have an unbranded, UK Samsung Galaxy S II from buymobilephones.net. I have not rooted or installed any custom ROMs.
I'm using the latest UK version of Kies.
Any idea what the problem is here? I've uninstalled and reinstalled the USB drivers and Kies several times. I was not getting this message a few days ago.

Kies is probably confused because they rolled back and removed the KE2 update from the servers so as far as kies is concerned you are using a rom version that doesn't exist yet. I imagine once they release KE3 in the next couple of days Kies will return to normal.

MrYiff said:
Kies is probably confused because they rolled back and removed the KE2 update from the servers so as far as kies is concerned you are using a rom version that doesn't exist yet. I imagine once they release KE3 in the next couple of days Kies will return to normal.
Click to expand...
Click to collapse
Ah, makes sense. Thanks for the reply.

Kies says this device cannot be updated = their is NO UPDATE for this device you are already running the latest firmware .
KE2 is the last update so their is no update for your phone .
jje

Not always as simple as that, when kies says "your device cannot be updated" its can be because it doesn't recognise your software version, this can happen when its been pulled from samsungs severs, you have flashed firmware that doesn't match you're csc or you're running a custom rom. Normally when you're running the current official firmware it will show you both your firmware and samsungs as the most recent. If samsung have pulled the latest update it will say you device can not be updated insted of saying you're on the latest version, we will just have to wait for a new update.
Sent from my GT-I9100 using XDA App

Yes thats true but in the users post he showed the latest firmware installed .
Plus i have already had one user posting today that i was wrong when i said much as you just said and with PC Hardware IF etc that do not match what's on the server .
About time Samsung gave Kies to a grown up developer anyway .
jje

JJEgan said:
Yes thats true but in the users post he showed the latest firmware installed .
Plus i have already had one user posting today that i was wrong when i said much as you just said and with PC Hardware IF etc that do not match what's on the server .
About time Samsung gave Kies to a grown up developer anyway .
jje
Click to expand...
Click to collapse
My post was because you replied to someone stating that they would no longer be able to update their phone ever again. That is simply not true.

Kies 2.0: "This device's version cannot be updated"

I bought my Galaxy SL from Egypt; however, I've lost my original ROM. I've tried both I9003JPKD1 and I9003JPKE1 (Both are Arabic), yet kies still complains it can't update the version. I've problems with these 2 ROMs. The perfromance is sluggish and the camera hangs a lot. I need to use Kies to update to the original firmware my phone came with. Is there anyway to do this?

Kies wont update the version as Samsung has not officially released any for this phone.
you will need to flash other ROM using the Odin and all info about that is already available just check the flashing guide and be careful as you might loose your warranty.

amrhesham said:
I bought my Galaxy SL from Egypt; however, I've lost my original ROM. I've tried both I9003JPKD1 and I9003JPKE1 (Both are Arabic), yet kies still complains it can't update the version. I've problems with these 2 ROMs. The perfromance is sluggish and the camera hangs a lot. I need to use Kies to update to the original firmware my phone came with. Is there anyway to do this?
Click to expand...
Click to collapse
Kies detect your location and your fw release version, i tried matching the fw and my pc region but still no luck.

braveBuddy said:
Kies wont update the version as Samsung has not officially released any for this phone.
you will need to flash other ROM using the Odin and all info about that is already available just check the flashing guide and be careful as you might loose your warranty.
Click to expand...
Click to collapse
Yes, I flashed the only 2 Arabic firmwares available on samfirmware using Odin; however, it seems both of them were signed in KSA and not Egypt. Where can I find an Egyptian ROM?

I have the same problem here

KJ4/KJ4/KJ4 to KK9/KK5/KK9 upgrade available on Kies (for Germany sourced phones)

I haven't found this mentioned elsewhere on the forum but this afternoon I was notified of a KJ4/KJ4/KJ4(DBT) to KK9/KK5/KK9(DBT) upgrade by Kies.
(I'm posting here because it is not a "ROM Development" post.)
Based on feedback in the thread I believe the update only applies to phones sourced from Germany, such as those supplied by amazon.de. There will be a (DBT) suffix after the KK4 bit
I'm afraid I can't answer questions about the contents of the update or provide any technical advice about installation. I don't have the answers. I'm just bringing the availability of the update to people's attention. Hopefully, if you do have questions, someone with more knowledge of these things will chime in. This is my first Samsung phone and I've never been through the Kies update procedure before.
FWIW I'm doing a full Titanium Backup of everything and also a backup in Kies. I have not yet applied the update. I did try to do a Nandroid backup, but without installing CWM the option to backup is not available, and apart from rooting with Zerglings I do not want to mess with the phone beyond that.

Thanks, updated my EU Note to 2.3.6 and KK9 from 2.3.5 and KJ4.
P.S. lost root. Going to do a factory reset, root and reinstall my apps with titanium backup.
P.P.S. re-rooted the Note using Easy Rooting Toolkit, can't install CWM yet since there is not a version for KK9 yet.

When I connect to Kies I'm getting this:
Why does Kies say: Your device does not support software upgrading via Kies?
My note is stock

this is my 1st Android phone, do I need to backup before update if it's available from system update? Thanks

System update on the phone did not find any new update for me.
You need to connect the Note to Kies and a pop up box should come up to let you know there is an update, the whole process was around 15 mins in my case.
I think Kies will auto backup your phone before install the new update, and all your apps and files should be there when the update is done as this update does not wipe your device.

Just did the update, it shows now 2.3.6 . Le't see the improvements

Steelduines said:
When I connect to Kies I'm getting this:
Why does Kies say: Your device does not support software upgrading via Kies?
My note is stock
Click to expand...
Click to collapse
Have you changed your product code to something other than it came stock? (i.e. have you changed CSC manually).
If you have - you will need to change it back to the original one and then Kies will let you update.

Let us know improvement you've noticed so far...

My phone is on PDA:KK2 / PHONE:KK1 / CSC:KK2 (TTT) and won't update...

clubtech said:
Have you changed your product code to something other than it came stock? (i.e. have you changed CSC manually).
If you have - you will need to change it back to the original one and then Kies will let you update.
Click to expand...
Click to collapse
Nope I didn't change anything on my Note it's completely stock....
Edit:
N7000XXKJ4
CSC:OXAKJ4

My upgrade is complete. I didn't time it but it seemed to proceed very slowly - I can't imagine what it was doing that could take so long - and then timed out part way through the process. I restarted from the beginning and it all went through OK, but again very slowly.
I could not get Kies to backup my data prior to the upgrade as it kept giving an error. I don't know whether that was anything to do with having rooted the phone, so I unrooted as a precaution and decided just to get on with the upgrade.

I didn't unroot, but normally, i lose root after flashing.
After that rooted with the simple zergRush method, working like a charm.

What version of kies were you using

I am not getting the update.
I get what I've attached in Kies 2.1.0.11095_121.
I bought my Note from Negrielectronics, I think it's Polish, but I've left it stock.

Think its country specific?

I am not sure if it's country specific.
Can anybody who has received the update say whether or not it makes the UI less laggy?

Steelduines said:
When I connect to Kies I'm getting this:
Why does Kies say: Your device does not support software upgrading via Kies?
My note is stock
Click to expand...
Click to collapse
I have the same problem the other day when I tried it with mine.....
Is yours Polish Version? Mine is, and I got it from handtec....
Will try it again soon, and if it doesn't work...I will have to make a complaint to handtec!!!

virtuatony said:
I am not getting the update.
I get what I've attached in Kies 2.1.0.11095_121.
I bought my Note from Negrielectronics, I think it's Polish, but I've left it stock.
Click to expand...
Click to collapse
I dont know if it's about the country where you are. I've read in the one development forum thread that you might have to do a factory reset. Many people reply that it worked for them...

rdosti said:
What version of kies were you using
Click to expand...
Click to collapse
Kies 2.1.0.11095_121.
I don't know how Samsung has all this organised, but my Note is a European model from amazon.de and I am running Kies from within the UK.
My Note was on KJ4/4/4. If your Note is on some other ROM version at the moment then I doubt very much that you will get the update to KK9/5/9.
I did not have to perform a factory wipe before or after the upgrade. As far as I can tell everything is intact but now I am on 2.3.6 instead of 2.3.5.

hmm, kies is still telling me KJ4 is the latest. polish version here.
stock rom untouched,
PDA: KJ4 PHONE: KJ4 CSC: KJ3 (PLS)

Your device does not support software upgrading via kies

Got Samsung Galaxy s2 onebay, instead of old one, that died.
When connecting to KIES i see this message " your device does not support software upgrading via kies"
I did search on forum and understood that it can be because phone was rooted, and that it is possible to put phone in un-rooted state
but i not really understood how
*#1234# gives me the following
PDA I9100TJIKJ1
PHONE I9100TJIKI2
CSC I9100TCELKJ1
Can anyone please help me proceed for un-root?
all i want it's to update to IceCreamSandwich firmware
thank you very much - hope for any advice, have read so many pages here - head going to explode soon!!!

You'll need to find that firmware and re flash with Odin. www.sammobile.com/firmware
Sent from my GT-P7510

no ICS there for my phone, but found on another website via google
so just flash with odin?

michael.g said:
no ICS there for my phone, but found on another website via google
so just flash with odin?
Click to expand...
Click to collapse
Than flash the official GB .!

here i found firmware file
http://forum.xda-developers.com/showthread.php?t=1221236
i ve read how to flash with odin
What is GB?
Is it any risks flashing with odin?

GB = Gingerbread. Which is somewhat irrelevant since you're seeking to go to ICS.
You appear to have an I9100T from the Middle East region. If I were you, I would go to www.sammobile.com and download an appropriate I9100T firmware from that region to flash. There is one ICS firmware for that model and region available.
And of course there are risks using Odin. If you don't know what you're doing, or use a firmware that isn't meant for your phone, you can easily brick your device.

i had the same problem a while ago. usually you need to sign into samfirmware site but try this link, it worked for me
http://smartphonesgurudev.blogspot.in/2012/06/samsung-kies-how-to-update-official.html
download checkfus, put in your phone details, it will come up with the list of the latest firmwares to download straight to your desktop

Kies says "Your device does not support software upgrading via Kies"
when my phone is connected Kies says "Your device does not support software upgrading via Kies" after wrongly rooting as i thingk.According to KIES my phone's current firmware version is E120LKRUF11/E120LKRUF11/E120LKRFG11/E120LKRFG11.
My device is Galaxy S2 HD LTE E120L.Rooted via tegrak kernel.
*#1234# gives me the following,
PDA :E120L.UF11.1831
PHONE:E120L.FG11.1351.LT
MOVINAND:NONE
IF ANYBODY COULD HELP ME TO SOLVE THIS PROBLEM HIGHLY APPRECIATED..
THANK YOU..

hemanthadil said:
when my phone is connected Kies says "Your device does not support software upgrading via Kies" after wrongly rooting as i thingk.According to KIES my phone's current firmware version is E120LKRUF11/E120LKRUF11/E120LKRFG11/E120LKRFG11.
My device is Galaxy S2 HD LTE E120L.Rooted via tegrak kernel.
*#1234# gives me the following,
PDA :E120L.UF11.1831
PHONE:E120L.FG11.1351.LT
MOVINAND:NONE
IF ANYBODY COULD HELP ME TO SOLVE THIS PROBLEM HIGHLY APPRECIATED..
THANK YOU..
Click to expand...
Click to collapse
This is because Your Csc (movinanad) is unknown.
Try this:
1.Backup your data.
2. Download this app : https://play.google.com/store/apps/details?id=com.manniakk.cscselector&hl=en
3. Use the app to change your CSC (Movinanad) code to your country.
After this process, kies should work with your phone now.
Note: the process will factory reset your phone, so please backup first.
Swyped from my Galaxy SII

Dear Joeksy
First thank you very much for concerning my email.Now my device MOVINAND showing as FB05 after reflashing the same kernel again.by the way according to your method mentioned app doesnt support with my device.my problem is still same.Any other way please...
Thanks..
Sent from my SHV-E120L using xda app-developers app

hemanthadil said:
Dear Joeksy
First thank you very much for concerning my email.Now my device MOVINAND showing as FB05 after reflashing the same kernel again.by the way according to your method mentioned app doesnt support with my device.my problem is still same.Any other way please...
Thanks..
Sent from my SHV-E120L using xda app-developers app
Click to expand...
Click to collapse
I'm sorry but i don't know of any other way to fix this issue

Some CSC cannot use KIES to update, I got a canada galaxy tab need to use specific KIES, flash to international version solve it. may be this is the same problem with you.
---------- Post added at 02:21 AM ---------- Previous post was at 02:19 AM ----------
and you can change CSC by:
*#272*IMEI#
available CSC depends on firmware.

Thank you very much.But l tried it using international version of KIES.Same problem as above.Not supporting.And onthe other hand *#272*imei# nothing happen in my device.I am dying of this.please help me somebody..
Thnks..
Sent from my SHV-E120L using xda app-developers app

I always have to update my firmware with ODIN. Because Kies can't detected my phone anymore xDD

Problem with Odin is when l update latest ICS kernel everything ok but my device no any sound at all.even system sound dialing sound etc..nothing at all..
Any other idea please..
Thanks a lot..
Sent from my SHV-E120L using xda app-developers app

Solved.....
Flashed former stock firmware kernel with odin.yes it was worked.connect with kies..accepted..updated again latest version and root with odin.
Thanks for the supporting me guys..
Sent from my SHV-E120L using xda app-developers app

It happens when CSC/PHONE/PDA mismatch.Best option is to download latest firmware for your model and flash using Odin.

I get the same problem like you guys, kies says your device does not support software update....
And i have I9100XWKI8 software. And i have installed it through odin. But i need to update it. So please guys can you help?
Sent from my GT-I9100 using xda premium

Hi friends I own Galaxy s 2 i9100....I got it from UK 3 mobile.. After coming to India I have flashed it with a ROM which is unlocked version as its is locked to 3 network...after the flashing I connected it to kies for backup and found the same message as others in this thread mentioned...so I tried reflashing it with a ROM that is compatible with Indian version and got the issue solved ...I am providing the details of the rom now I am using
PDA: I9100XWLQ2
phnoe: I9100DDLPC
CSC: I9100ODDLPD
BUILD info: Fri oct 26 16:04:15 KST 2012
But recently KIES software in my laptop got updated and when I connected my S2 it stated that my phone is not compatible to update from KIES. But, the same day when I connected wifi in my phone I got a message that an update is available and its done successfully.
Now can any body help me to get that issue sorted out when connected to KIES as it accepted before and now why it is not accepting ??
Thanks in Advance

Similar Issue
Hi there, I have a similar problem. I tried to root my phone, as I wanted to unlock it using a chainfire program, using a cnet program
I wasn’t sure which unsecure kernal to use, but i was told it didn’t matter if I was going to put a secure kernal back in, once rooted, problem is the root never properly worked, and when it would reboot I would get the samsung screen with yellow triangle and then it went black, so I tried getting to the stock using galaxys2root
but then got stuck in a boot loop, so I then had to do a factory reset through the recovery boot mode, which was fine and my phone is on, obviously all my data (apps and progress is gone) not a lot to be done there, but my OS is different, I had recently (about 2weeks ago) had an update, so when I pulled the task manager bar down, it would scroll as there were more than just 5 options to be quick clicked. also I was able to put my app menu in alphabetical order as well as little things like option to show battery % and different icon images, more defined and realistic, so basically I appear to be on an older OS but I am unable to update through my phone and kies as well, as it tells me my firmware is not supported for upgrade through kies.
I believed I was on a ICS version, though reading up about latest firmware there seems to be a later version, but apparently jelly bean? I had reason to believe JB was earlier than ICS, but maybe not? I am currently 4.0.3. If I recall I was 4.1 something though I am not 100%, but I know this OS is earlier.
Basically I miss my previous OS and dunno what more to do, extensive search is driving me brain dead, any help possible?
I also have found an accidental screenshot from my previous OS homepage and have taken a recent one just so you can see the smaller things I am describing, and hoping it helps. - can't post links yet in order to show you the exact pictures and webpages used.
Hope I am in the right place for this, also, I am not completely thick when it comes to technology and software either just better at computers haha.
Thanks in advance for any help!
Gemma

[Q] kies

Just got my note 3. I was hoping to sync via kies but only photos and music comes up on kies when opened on the screen. I down loaded the latest version of kies 3 and my note has the latest firmware. I noticed there has been some talk of this but as an update as anyone else used kies 3 to success with their note 3?
Perhaps one should use the older version of kies?
Kies says to download the windows feature pack - but I can't find this and what is it?

I'm having similar issues the phone doesn't recognize the older version of Kies and the new one doesn't allow restore from older versions .
Pathetic
Sent from my SM-N900 using XDA Premium 4 mobile app

It looks like I will have to revert back to using My Phone Explorer. It was recommended here some time back. Nice and simple but I had thought Samsung would have improved Kies by now. One reason to get the note 3 was to get the latest OS and sync better.

i was hoping for some more replies. Perhaps you all do not use kies? What syncing software do you use?

KIES 3 is still in BETA so I suspect it has been rushed out to cater for this device and will be updated pretty soon.
I never understand however why software, guides and accessories etc are always way behind after a device is released.