[Q] Phone turning off by itself and renders itself off ever since - Nexus 4 Q&A, Help & Troubleshooting

Hi all,
My first post here and I'm posting it at a pretty depressing mood.
I've just bought my phone from the states and brought it back to Hong Kong for my own use. Last night, I've been toying it for a couple hours with everything going perfectly fine, but suddenly the phone turned itself off. Everytime I try to turn it on the phone just turns itself back off again. I couldn't do anything.
Has anyone come across the same problem? I've done a hard reset but to no avail, the phone still shuts down right after turning on, it's pretty frustrating to turn on your phone just to see it telling you it's turning off, really frustrating tbh.
I've called google and requested for a replacement so problem's kinda solved for the moment. I just want to know if I'm alone here because I've pressed the operator a couple times and she refused to tell me if mine was an isolated incident or not, for obvious reasons.
I haven't done anything to the phone except installing a couple apps like Aldiko, whatsapp, facebook and a Chinese keyboard (since I'm Asian apparently). I've installed all of them in my old phone and none of them caused any problems so I just want to know if I'm alone and what do you guys think the root of the problem is, or solutions to it if there are any.
Thanks a lot!

franshu said:
Hi all,
My first post here and I'm posting it at a pretty depressing mood.
I've just bought my phone from the states and brought it back to Hong Kong for my own use. Last night, I've been toying it for a couple hours with everything going perfectly fine, but suddenly the phone turned itself off. Everytime I try to turn it on the phone just turns itself back off again. I couldn't do anything.
Has anyone come across the same problem? I've done a hard reset but to no avail, the phone still shuts down right after turning on, it's pretty frustrating to turn on your phone just to see it telling you it's turning off, really frustrating tbh.
I've called google and requested for a replacement so problem's kinda solved for the moment. I just want to know if I'm alone here because I've pressed the operator a couple times and she refused to tell me if mine was an isolated incident or not, for obvious reasons.
I haven't done anything to the phone except installing a couple apps like Aldiko, whatsapp, facebook and a Chinese keyboard (since I'm Asian apparently). I've installed all of them in my old phone and none of them caused any problems so I just want to know if I'm alone and what do you guys think the root of the problem is, or solutions to it if there are any.
Thanks a lot!
Click to expand...
Click to collapse
Mine is happening the samething, glad Im not alone. My was running fine on rooted Modaco custom rom for a few weeks then all of sudden the phone auto shut down like it has its mind. I installed Cantonese keyboard and camera mod too and some other apps. Currently Im tracking down the source. Now I have franco kernel and madaco rom on clean install running with no other app install to see if it will shut down or not. If it does Im going back to stock to see if samething happen.
I have to boot it couple times until it doesnt shut down itself anymore. Sometimes it be stable for couple hours or couple minutes or instantly.

I have the same problem, Just got my phone from google everything is stock nothing has been changed and the phone just turns it self off and then i cant turn it back on for sometime.
Does anyone know what causing this problem?

Mine also turns off multiple times a day, sometimes by itself, sometimes during a call, often when taking a picture.
Today every single time I took a picture it would shut down.
I'm f*cking pissed at waiting 5 weeks to get a useless phone... and god know how long it will take to get a replacement if I ca get one.

Hi guys, I have the same problem too
I've used my Nexus 4 for 2 weeks without any kind of problem when suddenly it turned itself off. If I try to turn it on, the phone just turns itself back off again and I haven't solved the problem even with a reset.
But I've noticed that the battery doesn't charging even with the charging cable. I think the phone detects that hasn't enough battey level and for that reason turns itself back off.
Do you think it can be an harware or software problem?

Damn - i have recently been having the same problem! It only happens (so far) when i'm charging the phone overnight. I wake up and it's off and takes a few tries to get it running again. I'm rooted with stock. Does this mean we all need replacements? Ugh!
Sent from my Nexus 7 using xda premium

kalipedia said:
Damn - i have recently been having the same problem! It only happens (so far) when i'm charging the phone overnight. I wake up and it's off and takes a few tries to get it running again. I'm rooted with stock. Does this mean we all need replacements? Ugh!
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
The exact same thing happened to me as well. I charged it overnight, unplugged it and it was off. I couldn't even turn it on again - I had to keep holding the power button for ~15 seconds plus try plugging/unplugging the phone to the charger etc. and it finally powered on. I orginally thought it may have been a kernel issue since I had just flashed Franco r29. However, looking at his thread, nobody had that issue.
I'm glad I'm not alone but this issue really worries me, especially if it is a hardware fault. Google will replace it but I don't feel like going through the fuss since God knows when the replacement will arrive. I hope this get's 'magically' fixed as it has only happened to me once so far.

Notorious544d said:
The exact same thing happened to me as well. I charged it overnight, unplugged it and it was off. I couldn't even turn it on again - I had to keep holding the power button for ~15 seconds plus try plugging/unplugging the phone to the charger etc. and it finally powered on. I orginally thought it may have been a kernel issue since I had just flashed Franco r29. However, looking at his thread, nobody had that issue.
I'm glad I'm not alone but this issue really worries me, especially if it is a hardware fault. Google will replace it but I don't feel like going through the fuss since God knows when the replacement will arrive. I hope this get's 'magically' fixed as it has only happened to me once so far.
Click to expand...
Click to collapse
You know, I'm looking at my battery history (using battery monitor) and i see the period that the phone was shut down and then when i powered it back up this morning and i notice the battery temp is extremely high so it probably has to do with the phone shutting down due to overheating, which obviously shouldn't happen. I wasn't using the oem charger, so I'll switch to that for the time being and keep an eye on temp. Hopefully it's a software bug and not a faulty battery because it should definitely be cutting off charging when it reaches 100%.
Sent from my Nexus 7 using xda premium

Related

[Q] Nexus 7 screen turning itself on?

Hi all,
I'm experiencing an issue on my stock 4.1.1 Nexus 7. The screen seems to be turning itself on randomly. It normally turns off again but may toggle on/off quite a few times. Then it seems to go for a while whitout turning on. Bit odd.
Anyone else experienced this or have any thoughts on a reason for it?
Thanks
Same problem here, except with a Samsung Galaxy Nexus.
I just updated to 4.1.1 today and this is the first time I've seen it happen. Was previously on 4.02 without issues.
I have had the same problem. It seems to happen in the evening and I wondered whether the case was causing it to overheat. Seems to be OK when I take it out of the case. I phoned Google and was told that it hadn't happened before. I will contact them again if it doesn't get any better.
Sorry. Misread the post. Mine goes to sleep, not turns on
Sent from my Nexus 7 using xda app-developers app
gifton1 said:
Hi all,
I'm experiencing an issue on my stock 4.1.1 Nexus 7. The screen seems to be turning itself on randomly. It normally turns off again but may toggle on/off quite a few times. Then it seems to go for a while whitout turning on. Bit odd.
Anyone else experienced this or have any thoughts on a reason for it?
Thanks
Click to expand...
Click to collapse
Same here but mine is not exactly stock.
I have installed Apex Launcher plus numerous apps. I thought maybe it was the launcher doing it. But at this point... I have no idea. Just noticed it tonight coming on and then going off within 1 sec. but its random. it may do it once within an hour, or it may do it up to 5 times within a min... then go several minutes completely black screen. Crazy stuff. I thought maybe it was getting a message at first but then realized I had the WiFi off on my phone so it was dead to any incoming messages/wifi. I am really curious as to what is causing it and will be following this post as well as others quite frequent. Also.... the latest app that I have downloaded was OSMOS HD. it wasn't waking then sleeping before that app... just my 2 cents.
Hi Qbensis,
By stock, I just mean not rooted and not running any custom firmware. I had various apps and the like installed.
I have actually since rooted my N7 and installed a few custom ROMs and since then have not seen the issue at all. If you want to stay stock, I assume the issue will be fixed in the next update
I have seen this a few times. Middle of the night I look over and the screen is on then off. I check the power usage overnight and I see little blips of screen on when looking at the graph. Not sure whats causing it (I figure a app).
Same Problem over here, any solutions???
I'm on stock 4.1.2 and having the same problem, not rooted. Creeped me out in the middle of the night when it goes on and off.
N7 Random Turn On
Same here on 4.2.1. I carry in front pocket all the time with screen facing leg and feel heat when it happens. Has even done it when in Power Off mode and still does it. I thought that would prevent it for sure. Very irritating and drains battery. We Winter in 55+ community and drive around in golf carts. I am starting to wonder if WiFi spots trigger it. Will continue to track behavior and search other forums. Curious that there have not been any solid suggestions or solutions.
Happens to my rooted but stock 4.2.1. It happens randomly when I recharge using a battery pack (4AA) as opposed to charging using regular AC. It's annoying as heck! I don't know how to get this fixed!
I've been getting this on both SmoothROM and raspbeanjelly, and it's very irritating.
It has to be an app that is causing this. I initially thought perhaps it was GPS Status, because I caught it in the notification bar a few times when the screen turned on.
My device definitely isn't hot when it happens.
I'm suspecting the Email app, Maps, or Facebook.
EDIT - not any of them either. I'll test Beautiful Widgets next.
Okay guys, try this.
http://forum.xda-developers.com/showpost.php?p=29420959&postcount=7059
I'd been suffering from this for weeks, factory reset, reinstalled and changed out ROMs, installed apps one by one over the course of several days to keep an eye on what might be triggering it etc. Nothing worked for more than 2-3 days at most, and the issue always came back in one way or another.
It was causing me to have to turn the Nexus off when not in use because it would be draining battery (15-20% overnight compared to 2-3% when the issue wasn't present).
Then I stumbled upon that guide and using Gemini I disabled Maps from auto-running, turned off Latitude, and so far so good.
If it works for you too, be sure to hit thanks on Karpfenhai's post!
I was having this same problem on my Nexus 7 running stock 4.2.2 rooted with SuperSU. Finally tracked it down to having installed BetterBatteryStats and for some reason, I had not granted it perpetual root. It was causing the device to wake and turn the display on for random times (up to 13 hours, which killed the battery), not always showing the SU request dialogue. I granted perpetual SU privilege to BetterBatteryStats and problem went away.
Try taking out the battery and clean out the USB port with a toothpick. This worked for me. All the dust that accumulates in the post can cause the phone to think it's charging.

[Q] Nexus 4 randomly turning off, intermittently not being able to restart

Hi guys,
Not exactly the most positive of first posts but here we go. There's a problem with my phone that I can't find the solution for...
Essentially my phone randomly turns itself off (no power down sequence, almost as though the battery's being taken out if you know what I mean) and then it has difficulty in fully booting again. For some reason it also likes to revert my wallpaper back to the original as stock.
The first thing that I thought of was malware, with the wallpaper - so I tried a couple of anti-malware apps to no avail. As my device was rooted, I then flashed back to stock, locked and unrooted it and checked the behaviour. Again to no avail (then again I've never rooted/unrooted so this may have been done incorrectly). By the looks of it, the worst case scenario is a problem with battery connections/hardware...
So the question is have you guys come across this before? Is there a solution to this or is Google/LG going to have to give me a replacement?
Many Thanks.
Weird, I just had this happen couple hours ago, I was watching a video and close the app. I press the power button to put it to sleep. Just like 20 second later, I press the power to wake it and it don't do anything. I had to hold the power button to turn it on. I check the battery status afterward and it looks like it drop between 5-10 percent in the chart after it turn on. The battery must have failed or something. This also happen to my wife phone couple weeks back, although she had to do a hard reset(power+volume up and down) it have not happen again though.
Hello
First of all, welcome to XDA community!
Now, have you done anything with your phone? As in, root it? Flashed custom kernel? Flashed custom ROM? We would love to help, but you need to provide us what we need
maintains
kyokeun1234 said:
Hello
First of all, welcome to XDA community!
Now, have you done anything with your phone? As in, root it? Flashed custom kernel? Flashed custom ROM? We would love to help, but you need to provide us what we need
Click to expand...
Click to collapse
Okay, here's what I had done when this all started:
- Rooted and unlocked.
- TWRP custom recovery
- Standard Kernel, no custom ROM.
I've reverted as much of this back to stock as possible through a nexus tool-kit, but it still has the issue. If I'm missing anything out let me know.
Thrice87 said:
Okay, here's what I had done when this all started:
- Rooted and unlocked.
- TWRP custom recovery
- Standard Kernel, no custom ROM.
I've reverted as much of this back to stock as possible through a nexus tool-kit, but it still has the issue. If I'm missing anything out let me know.
Click to expand...
Click to collapse
Did this happen before you had the phone rooted? Also did this happen one time only or happened multiple times? I also had this problem, but just turning off and not turning back on part. But that was only one time event and I believe it was because of the custom kernel.
kyokeun1234 said:
Did this happen before you had the phone rooted? Also did this happen one time only or happened multiple times? I also had this problem, but just turning off and not turning back on part. But that was only one time event and I believe it was because of the custom kernel.
Click to expand...
Click to collapse
This started yesterday, and I rooted it as soon as I got it 2 weeks ago, so I don't think the root has caused any issues. It's now happening rather often, to the point where it's unuseable
Thrice87 said:
This started yesterday, and I rooted it as soon as I got it 2 weeks ago, so I don't think the root has caused any issues. It's now happening rather often, to the point where it's unuseable
Click to expand...
Click to collapse
That's odd. Did you download any apps recently that might've caused this issue? Maybe root apps?
kyokeun1234 said:
That's odd. Did you download any apps recently that might've caused this issue? Maybe root apps?
Click to expand...
Click to collapse
The only 2 apps that I downloaded the day before were cerberus and titanium backup, both of which are well known. Either way they were the day before the problems started.
Thrice87 said:
The only 2 apps that I downloaded the day before were cerberus and titanium backup, both of which are well known. Either way they were the day before the problems started.
Click to expand...
Click to collapse
Doubt that these will cause any issues, but could you try uninstalling Cerberus just in case? Thanks
Sent from my Nexus 4 using xda app-developers app
kyokeun1234 said:
Doubt that these will cause any issues, but could you try uninstalling Cerberus just in case? Thanks
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Well, after completely reverting the phone back to its stock version and pretty much everything else, it's still doing it - which surely points to a problem with the chip (or something). So, I've contacted google about a replacement and so far so good - got through in 5 minutes and sorted out the RMA and everything, should be delivered in the next few days.
Thanks for the help anyway. I'm going to avoid rooting this one for the time being to see how it behaves.
I experienced "random shutdowns" and even posted about it here. Turns out it was my belt holster that was somehow the culprit. I don't know if it was mashing some weird button sequence to turn off the phone, or if the magnet interfered or something else, but as soon as I got it out of that holster I had no more random shutdowns.
I doubt yours is the same problem but I thought I'd post mine.
hfuizo said:
I experienced "random shutdowns" and even posted about it here. Turns out it was my belt holster that was somehow the culprit. I don't know if it was mashing some weird button sequence to turn off the phone, or if the magnet interfered or something else, but as soon as I got it out of that holster I had no more random shutdowns.
I doubt yours is the same problem but I thought I'd post mine.
Click to expand...
Click to collapse
Yeah that's not my problem at all Lol. Glad you've figured it out and I bet that magnet caused the issue IMO
Sent from my Nexus 4 using xda app-developers app
Funny I had the same thing happen to me last night. I was using the phone put it down for a minute or two and then could not wake the phone. What was interesting was when I couldn't get it to turn on I plugged in into the charger and let it sit for a few hours. When I was finally able to restart it using the the power, vol button the battery was at the same level before the incident. In other words whatever happened prevented the battery from being charged. I am stock and rooted and haven't loaded any new apps in over 2 weeks
Sent from my Nexus 4 using xda app-developers app
I have almost the same problem as the op but I do have a shut down sequence. It does randomly shut down itself. The first thing I got the phone I rooted it and it was fine working on modaco for 2 weeks then one day it kept shutting down upon boot until like 10 tries later I successfully got back in but lasted only a few mins and sometimes hours. Im gonna rma this pos and I hope I can get it replaced soon. I try it with stock rom and kernel then modaco with stock kernel then modaco with faux kernel. Same problem.
I had these problems earlier ... I just gave HARD RESET by pressing power key for more than 5 sec.
Then i figured, it was due to Undervolting ! and Processor going to a DEEP SLEEP all together !
So i removed UVing and it was cool since then ! ... Although my signature says the rest !
I bought my N4 about 2 weeks ago, and it has turned itself off 3 of the nights I've had it. I don't have any hard evidence, but I have a theory on why it's doing it.
At first I thought it was because I used a Motorola usb cord instead of the stock cord because I read some people's theories on the internet, but it happened again (twice) after using the stock cord.
It seemed like it only shut off if I left WiFi turned on when I went to sleep (even then it was still a random occurrence). I went into my advanced WiFi settings and noticed Wi-Fi Optimization was turned on with the text "Minimize battery usage when Wi-Fi is on". I thought it might be the problem, so I turned it off. I left WiFi on last night, and the phone was still on in the morning. Again, it is still a random occurrence even with WF on, so I'm going to leave WF on at night for a few days/weeks and see if it happens again. I'll post back with results.
If anyone else has already tried this or has figured out a solution, let me know.
The same happens several times a week with my nexus 4 running latest cyanogenmod. I will revert it to clean stock in a few days to see how it goes. I don't think that is a hardware problem but time will tell.
MildewMan said:
I bought my N4 about 2 weeks ago, and it has turned itself off 3 of the nights I've had it. I don't have any hard evidence, but I have a theory on why it's doing it.
At first I thought it was because I used a Motorola usb cord instead of the stock cord because I read some people's theories on the internet, but it happened again (twice) after using the stock cord.
It seemed like it only shut off if I left WiFi turned on when I went to sleep (even then it was still a random occurrence). I went into my advanced WiFi settings and noticed Wi-Fi Optimization was turned on with the text "Minimize battery usage when Wi-Fi is on". I thought it might be the problem, so I turned it off. I left WiFi on last night, and the phone was still on in the morning. Again, it is still a random occurrence even with WF on, so I'm going to leave WF on at night for a few days/weeks and see if it happens again. I'll post back with results.
If anyone else has already tried this or has figured out a solution, let me know.
Click to expand...
Click to collapse
Don't know if anyone is keeping up or cares, but I wanted to update and say that this did not fix the problem. 4.2.2 also did not fix the problem. I guess I could try getting a new one from Google.
My wife and I are both having this problem. Hers is completely stock, I'm unlocked and rooted. I was hoping it would be fixed with 4.2.2, but if it hasn't then it maybe time to get replacement N4s
I can't imagine this issue is very widespread, since there have only been a few threads about it. Its a big nuisance especially because it usually happens at night when I'm expecting my alarm to go off at night.
I hadn't wanted to send for replacements since it seems like a software issue but I'm getting fed up.
Sent from my Nexus 4 using xda app-developers app
Just had this problem occur with my N4 last night..... Phone is 2 weeks old.
Went to bed, plugged in the phone to charge [it was at about 50% or so, so not exactly low].
Woke up at 8.30 wondering why my alarm didn't go off at 7.30.... looked over and the phone was off.
It also didn't want to turn back on either. Took about a minute of holding in the power button for various amounts of time before it finally kicked to life [at 100% charge too].
This is going to be a real problem if this problem reoccurs. At home I have a clock radio but I travel a lot and rely on my phone to wake me up!
Here's hoping we can start to identify what is causing this issue. All I can add is that it is not low-battery related.
As stated in the sig. Phone is unlocked/rooted with stock rom.

Nexus 4 stuck in standby - Hardware issue?

Hey guys,
I've bought my Nexus 4 end of January (first revision) and am having a major issue since I got it:
Sometimes (once a week, first two weeks even more often) it is stuck in standby. So when the phone is turned on, but the screen is off and I try to turn the screen on, it won't react at all. Most of the time, the notificationlight is blinking.
This is totally sporadically, but I think more often, when the timer is set, to get me up (or not^^) in the morning.
It won't even react on charging or attaching it to my PC. I logged it twice, but there was nothing special in the logfile (logged it with su; logcat > /sdcard/log.txt)
This can get quite annoying. All in all, this makes the Phone quite unusable, because, without trying to wake it up, you never know if it's still running and you are reachable or if it's already stuck...
First I thought, this would be, because of some softwareproblem, but I got this issue with every ROM I tried (even stock, where I got this problem the most...)
Should I send it back to Google for RMA or do you have any idea why this could be?
Thanks in advance,
acid_g
Same problem here. Also bought it at the end of January. At least once a week the screen won't turn on, and usually there is a notification light flashing. I've found lots of other people online with the same problem, but no solution. There's a ticket for it here:
code.google.com/p/android/issues/detail?id=52926
I called Google support, and they recommended doing a factory reset, but it didn't help; a couple days later the problem happened again. So yesterday I called them back and started the RMA process. I hope the new unit works. This problem is so annoying and frustrating. You never know if your phone is going to work when you pick it up.
its called sod, sleep of death. it can happen with undervolting, and some apps can bring it on

Phone keeps turning off! Never while using it & sometimes when phone is not moving.

Phone keeps turning off! Never while using it & sometimes when phone is not moving.
I have an LG-D801 running 4.4.2 kernal 3.4.0 and software D80120a. I also have and use TWRP for recovery. Ever since I rooted my phone and installed this rom, everything has been perfect! That was about 4 months ago. I have and use lots of apps, most of which I have been using for years without any issues. Lately I have been finding my phone off in my pocket for some reason. It now is happening maybe 6-10 times a day which is really getting annoying.
The LG G2 battery doesn't come out so not like it got loose. I have tested it by sitting on the desk lightly and checking it later to STILL find it turned off. So I know I'm not bumping it. I have tried an app killer to kill apps before turning off the screen but it still seems to happen. The phone is still relatively new so I doubt it's hardware, I baby my phones.
Any ideas for ways to make it STAY on without flashing a new rom? Or maybe ideas for how to diagnose what is shutting it down?
(I am looking for ideas and useable feedback, please don't respond that my phone has hardware issues and needs to be replaced!)
UnknownCloakedMan said:
I have an LG-D801 running 4.4.2 kernal 3.4.0 and software D80120a. I also have and use TWRP for recovery. Ever since I rooted my phone and installed this rom, everything has been perfect! That was about 4 months ago. I have and use lots of apps, most of which I have been using for years without any issues. Lately I have been finding my phone off in my pocket for some reason. It now is happening maybe 6-10 times a day which is really getting annoying.
The LG G2 battery doesn't come out so not like it got loose. I have tested it by sitting on the desk lightly and checking it later to STILL find it turned off. So I know I'm not bumping it. I have tried an app killer to kill apps before turning off the screen but it still seems to happen. The phone is still relatively new so I doubt it's hardware, I baby my phones.
Any ideas for ways to make it STAY on without flashing a new rom? Or maybe ideas for how to diagnose what is shutting it down?
(I am looking for ideas and useable feedback, please don't respond that my phone has hardware issues and needs to be replaced!)
Click to expand...
Click to collapse
Are you sure it's actually off and not just asleep and not waking up. I've never seen a generally working phone turn itself off. On another device we called it the SOD (Sleep of Death) and required a long press on the power to reboot. It's most likely a rooted app like something Xposed related perhaps.
wolfclan68 said:
Are you sure it's actually off and not just asleep and not waking up. I've never seen a generally working phone turn itself off. On another device we called it the SOD (Sleep of Death) and required a long press on the power to reboot. It's most likely a rooted app like something Xposed related perhaps.
Click to expand...
Click to collapse
How can I tell the difference? Basically I press the power button once quickly to turn the screen on and it doesn't come on. I hold it for maybe 3 seconds and get the booting up stuff. I am guessing if it was sleeping I'd have to hold it much longer?
UnknownCloakedMan said:
How can I tell the difference? Basically I press the power button once quickly to turn the screen on and it doesn't come on. I hold it for maybe 3 seconds and get the booting up stuff. I am guessing if it was sleeping I'd have to hold it much longer?
Click to expand...
Click to collapse
Yeah bud, that's a new one on me. Do you have any root apps that could be the cause? Like Xposed.
wolfclan68 said:
Yeah bud, that's a new one on me. Do you have any root apps that could be the cause? Like Xposed.
Click to expand...
Click to collapse
Thanks for the help. After reading your previous post, I decided to remove GravityBox KK and Xposed. I was using it because I find it annoying that when I plug in my phone at night, it turns on my screen. Not a big deal...
I also use SuperSU and LuckyPatcher which both use root. The only other thing I can think of is that I semi-recently upgraded my Play Store (v4.8.19 using Lucky Patcher) which I had some troubles with. It kept saying my /system was out of space and for some reason, even with root, it tells me acces denied when changing stuff inside the /system such as boot animation.
so... just an update. It's still doing it even after I uninstalled all the apps that need root. I really wish there was a log or something (like Windows) to tell me why it keeps turning off!
I have noticed it seems to happen much more often if I am texting somebody even though I'm using the default app for messages. It literally was turning off after every message I sent early before the other person was able to reply for about 5 messages in a row.

Auto shut down issue

I installed some camera apps one day on ZfMP. I usually keep it for charging overnight. To my surprise the phone had shut down by itself. I long pressed power button for some 20 seconds, it opened up. I ignored it as a sporadic issue. But I faced the same issue once again yesterday.
Custom care has only one troubleshoot for all issues, "reset the phone".
Disappointed. Does anybody know what exactly is the issue? Please help me fix it.
[email protected] said:
I installed some camera apps one day on ZfMP. I usually keep it for charging overnight. To my surprise the phone had shut down by itself. I long pressed power button for some 20 seconds, it opened up. I ignored it as a sporadic issue. But I faced the same issue once again yesterday.
Custom care has only one troubleshoot for all issues, "reset the phone".
Disappointed. Does anybody know what exactly is the issue? Please help me fix it.
Click to expand...
Click to collapse
Ive faced this issue once in same conditions[overnight charger connected], and i too had to loooong pressed the power button for about 7-10 seconds to bring it back to life..
I would suggest to not connect the charger overnight.
I am thinking of alerting myself by way of a tasker profile, which i have already prepared. :angel:
Not many would like this solution, tasker being a paid application. But i purchased ages ago and there is no other software like that. And i recommend to have it purchased, and simplify your android life.
I can share the profile that i created, if anyone is interested.
Just install " Battery full notification "from play store and set is to a desired battery level.when the battery charge reached to the desired level the app will start a custom sound,so you will disconnect the charger.
It is a free app and i am using it since android Ginger bread days and my phones battery never damaged by unnecessary charging.
This is not a overcharging issue. Because only yesterday it got shut down at 84%. There seems to be some other bug related to this.
same problem i faced today at 65% of charge i keep my phone beside me and slept when i woke up it was off, I think this is not a charging issue its something else.
Random shutdowns
I'm having a similar issue too. Got the mobile a couple of days back and since it is still in the return period, I placed a replacement request.
After some digging, I realise it is rather common place with Asus smartphones to randomly shut down. Some say it is a battery calibration error. I've tried resetting the battery logs but the issue still persists.
I guess there's only two solutions as such-
1) Get it replaced by Flipkart. And yes, they do entertain return request even out of the ten day period.
2) Visit the service centre and get ready with a backup phone for a couple of weeks. I've visited the service centre and they seemed equally ignorant and dazzled.
PS- I did unlock the bootloader and rooted it. Installed viper, Greenify and YouTube red. I read that some of you had the issue after unlocking it too; That might be the culprit or it is just a manufacturing defect
i have not unlocked my phone and this was the first time i got this problem.
i kept the phone at night and didnt use it for 8hours the phone was on battery only.
morning when i checked the phone was off and i had to press the power button for 1 minute for it to start the battery was 75% so the battery didnt run to 0 and all.
can anyone on custom ROMs report back, if they face this issue or not? Just to know if its a stock ROM issue, or really a manufacturing defect.
It is definitely a manufacturing defect. It randomly switched off at first. Soon got worse and wasn't turning on at all.
I was on AOSP and returned to stock once the issue started. That didn't solve it even though I flashed the stock firmware via fastboot.
However, I tried keeping the phone on recovery and it didn't die then.
iiamaduine said:
It is definitely a manufacturing defect. It randomly switched off at first. Soon got worse and wasn't turning on at all.
I was on AOSP and returned to stock once the issue started. That didn't solve it even though I flashed the stock firmware via fastboot.
However, I tried keeping the phone on recovery and it didn't die then.
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So how many users are facing this issue? Is this too random and only solution is to get the phone replaced? I like to buy this phone in next sale, but now got in two minds, as I definitely don't want a phone with known hardware/manufacturing defect...
Well, I went all out on the device the moment I got it. Maybe that's why the issues popped up the first day.
Flipkart offers you a 10 day replacement. So, whatever your pace maybe the 10 day replacement should be enough for you.
That said, the mobile is awesome.
ya even my phone just did this once
I bought this phone for my dad on Father's day as his secondary device. He left the phone charging, then after about an hour came to me and said its not turning on, I tried everything, including trying to charge it. I ended upholding the power button long enough for it to start. I can return it to flipkart till 26th. What should I do? And if I'm to return it, which phone should I buy then.
my observation having these phone for 2 days
for the first day, i use it without any problem from 100 percent until run out of the juice. BUT, that time i havent insert my sim card which i only use WIFI to connect to internet. the battery are pretty impressive. In fact, i also updated to the newest software.
ON the next day, i inserted my sim card and use mobile data as internet sources. THEN, the phone started to unresponding whenever i left or away from it more than 5 minutes which i need to force restart and also happened during charging time. i left it about 5 minutes and the same problem happen.
When i eject those sim card, and charge it back, the phone are completely fine. All seems ok.
SO, MY ANSWER OF THESE ISSUE ARE BECAUSE OF SIM CARD RELATED, NETWORK, 4G, VOLTLTE, MOBILE DATA.... ETC.
HOPE THESE REPLY REALLY HELPFUL FOR THOSE WHO CAN SOLVE THESE ISSUE. I AM A FANS OF ASUS PRODUCT AND HOPE CAN USE THIS GREAT PRODUCTS. THE SPECS ARE VERY GOOD AND THE BEST SMARTPHONE I EVER USED IN MY LIFE.
ASUS THE BEST.
I was planning to buy this phone, but this problem is appearing like a deal breaker. Can someone provide me an opinion on whether to buy this or not?
Does the problem happen consistently right from the day you bought it?
(If so, I think the best thing you can do is to buy it, see if the problem happens, return to flipkart if problem happens.)
NagarjunaB said:
I was planning to buy this phone, but this problem is appearing like a deal breaker. Can someone provide me an opinion on whether to buy this or not?
Does the problem happen consistently right from the day you bought it?
(If so, I think the best thing you can do is to buy it, see if the problem happens, return to flipkart if problem happens.)
Click to expand...
Click to collapse
For Russian users it happens usualy on second night, but someone has a problem on 5, 6, 7 or 8 night
I don't have this problem
Everebody who faces with this issue can add some commint on ZenTalk forum for this phone model (i cant insert a link here, cause i am novice).Together we can help ASUS to see our problem faster
asus zenfone max pro ( new)-auto-shut down, not charging/getting on
Hello friends,
my new asus zenfone max pro (less than 1-month-old) was working fine till yesterday, and almost full charged.. but its showing no charging and not on... could it be same problem as discussed in this thread?
It was not shut down, but i think its auto shut down
I for sure know - the phone has been taken care off, and no fall or nothing.
Please help.
Thanks in advance,
Sunshine
I too was astonished to see that the Zenfone max pro m1 was dead after putting it for overnight charging when it was 38% and since the phone did not turn on in the early morning, by long press of "on" button, "fingerprint and on" together also did not turn on, connected to computer via USB, that too could not put it on. I removed SIMs and put into another phone and left for office. Then contacted the service centre, who welcomed for service. Surprisingly, when I returned home after work and tried fingerprint and on button together, it started booting. Then charge was 86%. How can we rely on the phone?

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