[Q] Help needed! - Galaxy S I9000 General

Ok so here's the thing. This morning when I woke up I dropped my phone on the floor and the battery flew out.Initially I thought it was nothing but later it started rebooting without any good reason. I tried restarting, it would stay on for a bit then it would go down again. I am(was) running CyanogenMod 7 on a Samsung Galaxy SI. I want to reflash it with Odin as it won't start anymore.At first it would just boot loop but now it won't even get past the first logo. The tricky part is that my PC won't recognize it , all I get is Unknown Device code 43 yada yada BS! I tried alot of drivers, I tried the have disk method with the usb driver from SDK Tools , nothing worked ! Please, give me some suggestions about what I should try more because honestly this is beyond my expertise in this domain.

androis said:
The tricky part is that my PC won't recognize it , all I get is Unknown Device code 43 yada yada BS!
Click to expand...
Click to collapse
unknown USB solutions http://forum.xda-developers.com/showpost.php?p=27205737&postcount=4571

Tried those options, still Unknown Device. More suggestions ?

androis said:
Tried those options, still Unknown Device. More suggestions ?
Click to expand...
Click to collapse
code 43, has more to do with Hardware, its about your cable and PC ...so check cable, try switch to another USB port
Microsoft engineers answer
I suggest that you connect the Controller to a different USB port and check if you have the same issue.
If this does not work, you can try to uninstall and reinstall the USB controller.
To remove and reinstall all USB controllers, follow these steps:
1. Click Start, type Device manager and open device manager.
2. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
3. Restart the computer, and then reinstall the USB controllers.
Disable and enable the USB device:
1. Click on start and type devmgmt.msc.
2. Right click on the caution sign on the USB.
3. Select disable and reboot the computer.
4. Enable the device after reboot.
Also make sure that you download and install the latest version of Software for this. Here is a link you can follow to download the Software:
http://www.microsoft.com/hardware/download/download.aspx?category=Gaming
Thanks,
Irfan H, Microsoft Answers Support Engineer. Visit our Microsoft Answers Feedback Forum and let us know what you think.
Click to expand...
Click to collapse

Nothing worked. I even tried going to another PC but still I get unknown device... Is it still worth the struggle or should I just save up for a new phone ?

androis said:
Nothing worked. I even tried going to another PC but still I get unknown device... Is it still worth the struggle or should I just save up for a new phone ?
Click to expand...
Click to collapse
try and borrow another original samsung USB cable to test first, this is a major culprit, as numerous people including myself have experienced
what happens is one of the pins on the micro usb plug of rolls in and gets broken , also check your USB slot a good cleaning with a brush and alcohol would be good fro the connection ( do it when you have removed battery)

Got another USB cable still nothing... It's very weird, it's like nothing I heard off or read on the forums... Is there any method of connecting to the mobile using SDK manager ? I'm not really familiar to working with the SDK manager.

androis said:
Got another USB cable still nothing... It's very weird, it's like nothing I heard off or read on the forums... Is there any method of connecting to the mobile using SDK manager ? I'm not really familiar to working with the SDK manager.
Click to expand...
Click to collapse
was your cable an original samsung cable, IF not, many common cable do not work, due to pin configurations
For ADB, you still need connection with USB cable

Here's another thing I could try. If I go to Device Manager - Right Click on Unknown Device - Update Driver Software - Browse I can choose from a list of Samsung Drivers... The question is , which one do I have to choose for my Galaxy S ? Maybe it will work like this

androis said:
Here's another thing I could try. If I go to Device Manager - Right Click on Unknown Device - Update Driver Software - Browse I can choose from a list of Samsung Drivers... The question is , which one do I have to choose for my Galaxy S ? Maybe it will work like this
Click to expand...
Click to collapse
that was the solution given in my first post, have you not tried them all yet? samsung drivers were also attached on it and what PC software do you use XP or ?

In that link it requires your phone to be working and able to go in USB mass storage mode or debugging mode ... My phone can only stay in download mode . I use windows 7 x64 version .

androis said:
In that link it requires your phone to be working and able to go in USB mass storage mode or debugging mode ... My phone can only stay in download mode . I use windows 7 x64 version .
Click to expand...
Click to collapse
I think you have misunderstood it, there are many solutions mentioned there in, cause I am the one who wrote it ..your option was to try them all to see which one solved it
for win 7 . download this driver http://www.4shared.com/zip/0LQRmsMm/usb_driver.html and give it a go, if the other failed

Tried everything from your guide...even from the microsoft sites...Still can't get my device to be recognized...If I use the Usb driver you sent it won't let me use them even if I manually choose it for my device. Don't really know what to do more honestly other than throw it away and get another phone

http://cagnazzo.name/drupal/vista_corrupted_driverstore
Try the above, then install the Samsung drivers and then connect your device.

androis said:
Tried everything from your guide...even from the microsoft sites...Still can't get my device to be recognized...If I use the Usb driver you sent it won't let me use them even if I manually choose it for my device. Don't really know what to do more honestly other than throw it away and get another phone
Click to expand...
Click to collapse
problem is, its not the phone but its either, the micro USB slot or cable or your PC, if you have another USB cable and a lap top or a friends PC might be able to resolve your problem

Related

Cant Connect To USB. Cant Flash?

So just recently my usb and sd card decided to malfunction. My usb will charge via my pc but it comes up on the pc (Vista 32bit) as 'Windows cannot recognise this device' my drivers are up to date. However in my device management i did notice that my 'Mobile Device's' section had gone
I also tried formatting my sd card using a card reader, but it wont format it
I want to flash a new ROM, any way of doing it without an activesync connection? i managed to get the NBH image on my sd card by using another storage card but i still couldnt establish an activesync connection.
Any help would be much appreaciated as this is driving me crazy
Thanks, Dan.
DanMccoy1 said:
So just recently my usb and sd card decided to malfunction. My usb will charge via my pc but it comes up on the pc (Vista 32bit) as 'Windows cannot recognise this device' my drivers are up to date. However in my device management i did notice that my 'Mobile Device's' section had gone
I also tried formatting my sd card using a card reader, but it wont format it
I want to flash a new ROM, any way of doing it without an activesync connection? i managed to get the NBH image on my sd card by using another storage card but i still couldnt establish an activesync connection.
Any help would be much appreaciated as this is driving me crazy
Thanks, Dan.
Click to expand...
Click to collapse
Just checking, you did update your usb drivers according to this guide?
Otherwise, do you not have access to another pc?
You can also try this solution, it helped another user earlier
ClydeB1 said:
Just checking, you did update your usb drivers according to this guide?
Otherwise, do you not have access to another pc?
Click to expand...
Click to collapse
Yes i used that guide.
I have another pc and another laptop
seems to be doing exactly the same
i figured its a hardware config in my phone but i dont know how to sort it out so i need to flash a new rom somehow lol
i've tried my other usb lead too, but they both charge but wont connect to activesync or disk drive =\
DanMccoy1 said:
Yes i used that guide.
I have another pc and another laptop
seems to be doing exactly the same
i figured its a hardware config in my phone but i dont know how to sort it out so i need to flash a new rom somehow lol
i've tried my other usb lead too, but they both charge but wont connect to activesync or disk drive =\
Click to expand...
Click to collapse
I just edited my post above, another user came right by going to Settings\Connections\USB to PC and unticked the Enable fast data transfers.
ClydeB1 said:
I just edited my post above, another user came right by going to Settings\Connections\USB to PC and unticked the Enable fast data transfers.
Click to expand...
Click to collapse
Already tried that, just tried again and reset the device, still no luck
The Error message im recieving is:
'USB Device Not Recognised
One of the USB devices attatched to this computer and had malfunctioned, and windows does not recognise it.'
DanMccoy1 said:
Already tried that, just tried again and reset the device, still no luck
The Error message im recieving is:
'USB Device Not Recognised
One of the USB devices attatched to this computer and had malfunctioned, and windows does not recognise it.'
Click to expand...
Click to collapse
Have you tried a simple thing like rebooting the pc? That sounds however more like a hardware issue on the pc or phone. What happens if you plug another usb device into the port eg a usb flash drive, does that pick up? In your device manager, are all usb devices functioning properly? Perhaps try to roll back the drivers on the ports if possible and re-install the usb driver update.
ClydeB1 said:
Have you tried a simple thing like rebooting the pc? That sounds however more like a hardware issue on the pc or phone. What happens if you plug another usb device into the port eg a usb flash drive, does that pick up? In your device manager, are all usb devices functioning properly? Perhaps try to roll back the drivers on the ports if possible and re-install the usb driver update.
Click to expand...
Click to collapse
Yeah Rebooted Everything About 10 Times Lol
All My Other USB Devices Are Fine
I Cant Roll Back The Driver In Device Manager Because It Apparently Isnt There, But Nothing Has Been Changed, WMDC Has Been ReInstalled, Net Framework Reinstalled Etc Im Just Not Getting Any Mobile Devices Show Up.
Okay, you need someone more technical than me then bro. Sorry, but I've run out of ideas.
ClydeB1 said:
Okay, you need someone more technical than me then bro. Sorry, but I've run out of ideas.
Click to expand...
Click to collapse
Ah. Thanks Anyway Bro
If you've changed usb cables, and you've checked the usb to connection setting is not on advanced, then it means the usb port & possibly main board are damaged. Did you hardspl your device?
DRTigerlilly said:
If you've changed usb cables, and you've checked the usb to connection setting is not on advanced, then it means the usb port & possibly main board are damaged. Did you hardspl your device?
Click to expand...
Click to collapse
Yeah Ages Ago, Im All Up To Date With HSPL And What Not, Usually Flash ROM's Every Week So, Im Pretty Annoyed Lol.
Other Things Work In The USB Port. But It Just Charges If I Plug My Blackstone In
just re-install microsoft windows mobile centre and you will be ready to go.But install with phone NOT Pluged.
i had the same problem here.
regards

Hello,im having updating problems..!

<PLEASE READ WELL>
So,i have a galaxy s GT-i9000T and it seems there is no way of updating it! i can only put it on download mode trough ADB(dont know if that has to do with anything,just pointing it out since a lot of people cant use 3 button combo) and ive installed samsung drivers,kies,android sdk,java sdk and when i connect the phone to my pc in download mode it displays ''unrecognized device'' odin doesnt detect it and kies gets stuck at 0% while in download mode im supposing neither of my <<two different computers with 3 usb ports each>> seem to recognize it im on echlair 2.1 update 1 and i am very frustrated.
any help is apreciated!
PS:sorry for long post!1!!!
Check your drivers mate.
Sounds like a driver issue. Unless your phone's USB port or something is broken.
uninstalled kies and installed HTC and samsung driver for mobile phones and still no luck,i can transfer data/files from my phone to my computer so i dont think the usb is the problem :/
redXIII009 said:
uninstalled kies and installed HTC and samsung driver for mobile phones and still no luck,i can transfer data/files from my phone to my computer so i dont think the usb is the problem :/
Click to expand...
Click to collapse
So when you go to windows' device manager everything looks good?
No devices with question marks?
when i plug it it says ''unrecognized usb device''
redXIII009 said:
when i plug it it says ''unrecognized usb device''
Click to expand...
Click to collapse
Have you tried manually installing drivers in device manager?
How do i do that? im on windows xp sp2
redXIII009 said:
How do i do that? im on windows xp sp2
Click to expand...
Click to collapse
First try a normal installation of this package:
http://forum.xda-developers.com/showthread.php?t=728929
(pick the one for your OS, 32bit or 64bit - I don't know which one you got )
If that fails too, go into device manager, find the "unrecognized device", right click on it and click "Update driver software.." or something like that.
Then choose that you have driver files for this device and point to the folder where you extracted the package and let it search for the proper file.
i already had it installed...no luck! FML ):
redXIII009 said:
i already had it installed...no luck! FML ):
Click to expand...
Click to collapse
did u try the manual way?
yes,it said:no drivers found or something :/
but yeah,,thanks for taking a bit of your time to help me ill just take it to my carrier and see what they can do..
redXIII009 said:
yes,it said:no drivers found or something :/
Click to expand...
Click to collapse
Well, I don't know..
Can't think of anything else without actually seeing what's going on..
Maybe I could try helping you using some remote administration software, like teamviewer, but that requires that you trust me so.. ehh.
I also read on another topic that this could also be some usb malfunction (hardware issue).
Plus you said you used 2 PC's and many USB ports so.. don't know.
odin recognizes my phone while on with usb debugging on...
so it has to be drivers issue.
but I can't really help without seeing.
try playing around with the manual way again, pick some other options etc.
i'm off to bed. good luck
Sent from my GT-I9000 using Tapatalk

[Q] My PC is not recognising samsung focus...:(:(

Device driver failed... Error Code 28... Please help
cj.arvind said:
Device driver failed... Error Code 28... Please help
Click to expand...
Click to collapse
What operating system are you using? Do you have the latest samsung pc drivers installed?
Is this when in "download mode"?
this happened to me before. Go and buy a new charger and see if that works. Also have all of your apps closed maybe that will work
Not recognised...
M using Windows 7 64-bit.. And it got detected after selecting zune sync... How ever the PC suit for focus is not available and if I select USB + tethering , the phone will not get detected I wanna user tethering.. Plz help..
PS:this phone is AT&T unlocked.. let me if its possible or not
I had got Samsung Focus ATT unlocked one and my windows 7 64-bit is not recognizing it. I had tried all the options suggested in the wp7 forums, but of no luck.
I want to connect to Zune and upgrade to Mango, but due to this, am not able to do anything.
Friends, please help me out here, and really appreciate all your inputs.
tech4pk said:
I had got Samsung Focus ATT unlocked one and my windows 7 64-bit is not recognizing it. I had tried all the options suggested in the wp7 forums, but of no luck.
I want to connect to Zune and upgrade to Mango, but due to this, am not able to do anything.
Friends, please help me out here, and really appreciate all your inputs.
Click to expand...
Click to collapse
Have you tried on another computer?
no, I have not tried in another computer. Will try as soon as I get to work.
tech4pk said:
no, I have not tried in another computer. Will try as soon as I get to work.
Click to expand...
Click to collapse
Use the instructions below and select Zune.. That should work.
Dial ##634#
In the diagnostics mode that opens up, enter *#7284# in the phone dialer.
vivakh said:
What operating system are you using? Do you have the latest samsung pc drivers installed?
Click to expand...
Click to collapse
The drivers aren't available. I have to use Zune to make it work.!! May thats how the Windows phones are designed, im guessing...
had to to do go to diagnostics on my wifes focus the other day , simple fix:
*#7284#
Micro USB Test
USB Path Control:
Zune Sync
Modem,tethered Call
Modem,USB Diag.
she was in Modem USB Diag , had to check Zune Sync , reboot works fime and synced immediately with Zune!
Vintage144 said:
had to to do go to diagnostics on my wifes focus the other day , simple fix:
*#7284#
Micro USB Test
USB Path Control:
Zune Sync
Modem,tethered Call
Modem,USB Diag.
she was in Modem USB Diag , had to check Zune Sync , reboot works fime and synced immediately with Zune!
Click to expand...
Click to collapse
I changed and tried 3 of them but it didnt work.
PC cant recognize
I have been struggling with this issue as well.
Simple solution i found (and after reading about million posts on web as well)... ORIGINAL CABLE seems to solve the issue. I saw it posted even on one Korean forum. Seems simple enough, use original data cable that came with phone and that seems to be it. wierd
Totally agreeing with PP
PP is correct in suggesting the original data cable being used.
I had the same issue, the pc would not recognize the phone. The fix for me was to connect to the usb ports on the back of my pc. They were the only ones that let the phone connect to zune.
Sondie said:
PP is correct in suggesting the original data cable being used.
I had the same issue, the pc would not recognize the phone. The fix for me was to connect to the usb ports on the back of my pc. They were the only ones that let the phone connect to zune.
Click to expand...
Click to collapse
Btw, for these issues with USB only working on the back of the comp the culprit is either the motherboard (drivers or other) or the PSU (not enough power).
Enderpsp could be right.... Mine was the USB port, I had to plug it in a different port and it started working... Just keep trying, make sure you don't have any USB options about power management in your computer's bios
Sent from my SGH-i917 using XDA Windows Phone 7 App

[Q] USB-PC Not working?

I'm running OTA 4.0.3 (Acer_AV041_A500_1.033.00_PA_CUS1) rooted with I don't know what tool, but rooted after upgrading to 4.0.3, and using one of the tools found here which was the latest (at the time of rooting). The tablet has an "A500 Root Tools" app which has options to enter APX mode amongst other things.
I'm unable to get my Acer to connect to my PC via USB. I tried using both a mini(?)-usb cable and an A-A cable. My acer makes no notification, and there's no visible, or audible, evidence that anything was connected. USB Debugging enabled and disabled makes no difference. The tablet shows absolutely no sign that anything was plugged in. Nothing in notifications, nothing in any file managers.
Likewise on both a Windows 7 PC, and a Windows Vista machine. No little sound saying I plugged something in. Nothing listed in device manager. Nothing anywhere. The Win7 machine has the Acer drivers installed, as it is the machine I used to root it a few months ago.
Is there some weird ICS toggle that I need to perform to get this working? I know my USB ports are working as I've plugged in USB sticks and it mounts them without issue.
At the end of the day, I'm just wanting to flash my bootloader so that I can install CWM and a custom ROM. If there's a way to do that without needing my PC connected, that would make me equally happy.
Drivers
Anthony820 said:
I'm running OTA 4.0.3 (Acer_AV041_A500_1.033.00_PA_CUS1) rooted with I don't know what tool, but rooted after upgrading to 4.0.3, and using one of the tools found here which was the latest (at the time of rooting). The tablet has an "A500 Root Tools" app which has options to enter APX mode amongst other things.
I'm unable to get my Acer to connect to my PC via USB. I tried using both a mini(?)-usb cable and an A-A cable. My acer makes no notification, and there's no visible, or audible, evidence that anything was connected. USB Debugging enabled and disabled makes no difference. The tablet shows absolutely no sign that anything was plugged in. Nothing in notifications, nothing in any file managers.
Likewise on both a Windows 7 PC, and a Windows Vista machine. No little sound saying I plugged something in. Nothing listed in device manager. Nothing anywhere. The Win7 machine has the Acer drivers installed, as it is the machine I used to root it a few months ago.
Is there some weird ICS toggle that I need to perform to get this working? I know my USB ports are working as I've plugged in USB sticks and it mounts them without issue.
At the end of the day, I'm just wanting to flash my bootloader so that I can install CWM and a custom ROM. If there's a way to do that without needing my PC connected, that would make me equally happy.
Click to expand...
Click to collapse
Reinstall the Acer Drivers and also the Google drivers from the android sdk if u have that installed, if not use the adb_fast.zip attached. For you to successfully flash the BL do not underestimate the importance of having the drivers correctly installed - its the cause of 90% of the problems folks have had - my advice is to keep Device Manager open the whole time so you can see what is or isn't installing - dont proceed with the flash until you are sure they are - else you'll be looking at a downgrade to HC to fix things
you can also use Acer Recovery Installer from the market to install a custom recovery
While I appreciate your help, my issue is not drivers - Windows isn't loading the wrong drivers, or no drivers at all. Windows is showing no sign at all, at all, in device manger, any where, that a tablet has been plugged in. Like wise, the tablet gives ZERO notifications on being plugged in to a PC. Nothing. No sounds. No notification. Nothing.
I was originally using the micro(?) usb slot, and it was not working. I assumed that USB slot was dead. So I went and bought a USB A-A cable - after testing the normal USB slot and established it works - and it, too, does absolutely nothing when plugging the device into a PC.
I've since tested with an Ubuntu 12.04 machine as well. dmesg lists nothing.
Anthony820 said:
While I appreciate your help, my issue is not drivers - Windows isn't loading the wrong drivers, or no drivers at all. Windows is showing no sign at all, at all, in device manger, any where, that a tablet has been plugged in. Like wise, the tablet gives ZERO notifications on being plugged in to a PC. Nothing. No sounds. No notification. Nothing.
I was originally using the micro(?) usb slot, and it was not working. I assumed that USB slot was dead. So I went and bought a USB A-A cable - after testing the normal USB slot and established it works - and it, too, does absolutely nothing when plugging the device into a PC.
I've since tested with an Ubuntu 12.04 machine as well. dmesg lists nothing.
Click to expand...
Click to collapse
open a command prompt on yr adb folder and run "adb devices" what do u see?
List of devices attached.. then nothing but my prompt.
Anthony820 said:
List of devices attached.. then nothing but my prompt.
Click to expand...
Click to collapse
and the adb interface driver thats not showing in device manager?? and you have the acer drivers installed??
All the signs are pointing to no drivers, failing that its sounding like a hardware issue either yr tab or cable - can u try on another pc/laptop?
Tested it on a Win 7 Dell, on a Vista Dell, and on an Ubuntu 12.04 Compaq. None show any sign of the device being connected.
I know my *two* micro USB cords work as my Nooks (color and tablet) have no problem with them. I know the large USB slot works as I've plugged in a keyboard and a USB memory stick and both are immediately detected by android.
I've also done a factory reset on the tab. Problem persists, obviously.
I'm actually setting up stock Win7 on another laptop right now. When it's complete I'll install acer drivers and plug in the tablet. It will be the only USB device, let alone android, to ever be plugged in to it.
Anthony820 said:
Tested it on a Win 7 Dell, on a Vista Dell, and on an Ubuntu 12.04 Compaq. None show any sign of the device being connected.
I know my *two* micro USB cords work as my Nooks (color and tablet) have no problem with them. I know the large USB slot works as I've plugged in a keyboard and a USB memory stick and both are immediately detected by android.
I've also done a factory reset on the tab. Problem persists, obviously.
I'm actually setting up stock Win7 on another laptop right now. When it's complete I'll install acer drivers and plug in the tablet. It will be the only USB device, let alone android, to ever be plugged in to it.
Click to expand...
Click to collapse
cool let us know how u go....oh dont forget the adb drivers too
Same. I feel like it's something on the tablet rather than the PCs. But I don't know how to get 100% stock again without being able to have a PC connection.
Anthony820 said:
Same. I feel like it's something on the tablet rather than the PCs. But I don't know how to get 100% stock again without being able to have a PC connection.
Click to expand...
Click to collapse
The tool you used to root it (icsRoot) also has an unroot tool, which you could have used...I have tried to unroot manually which wasnt easy as I had a pre-rooted rom and I had real trouble getting rid of superuser, but in your case it may be a bit different....Sorry can't give you much help in the unrooting ics dept. Maybe try flashing acer stock rom??? or starting a new thread??
Did you ever solve this problem, I'm pulling my hair out with the same thing.
irishmoe said:
Did you ever solve this problem, I'm pulling my hair out with the same thing.
Click to expand...
Click to collapse
are you trying to flash something or do you mean when you connect yr tab
windowz explorer doesnt show your int/ext storage??
more info needed, what rom and bootloader, what OS on yr pc can u try on a different one, try a different cable and usb port..
have you run the acer drivers setup.exe
did u install the android usb ones
have u opened a command prompt from the folder where adb.exe is and run "adb devices"...does a number show??
when u have device manager open and connect yr cable do you see the drivers install. If they are there then uninstall them, disconnect yr cable and clean boot and reconnect.
If they do not install then manually install by pointing them to the folder you extracted the zip to...for the acer ones, just point it to your c: drive
If windows trys to install them, stop the hardware wizard from searching windows update and manually install them yourself.
If you've tried to flash the bootloader and it hasnt completed for what ever reason - you can strike issues such as yours - again, uninstall, clean boot, reconnect, manual install
I have my own thread here
http://forum.xda-developers.com/showthread.php?t=1776448
but came across this one and thought I'd ask if there was any solution found.
irishmoe said:
I have my own thread here
http://forum.xda-developers.com/showthread.php?t=1776448
but came across this one and thought I'd ask if there was any solution found.
Click to expand...
Click to collapse
ok m8, i havng a look at it now....when u connect to yr pc does win explorer show u yr internal/external storage ok??
Have you tried an app like USB host controller to check the connection on the tablets side?
a.child said:
Have you tried an app like USB host controller to check the connection on the tablets side?
Click to expand...
Click to collapse
I regularly use a memory stick in the usb port so I reckon it's fine
what about the micro-usb port?
a.child said:
what about the micro-usb port?
Click to expand...
Click to collapse
Lost the cable so using the regular port
irishmoe said:
Lost the cable so using the regular port
Click to expand...
Click to collapse
I replied earlier in the other thread m8
U must use the micro USB
irishmoe said:
Lost the cable so using the regular port
Click to expand...
Click to collapse
dibb_nz said:
I replied earlier in the other thread m8
U must use the micro USB
Click to expand...
Click to collapse
That's correct, a straight USB "A to A" won't work. Further, I discovered something else; not all micro-usb cables are created equally! I was using a cable that worked fine on my Thunderbolt phone, would not work at all on my A500. Turned out there's some enhancements to the pinouts on the newer micro-usb devices. So the lesson here is go with the cable that came with the device if at all possible.
Seriously though, give a different micro-usb cable a shot; they're pretty cheap around the interwebz.

Windows 10 Not Finding My Phone

Hello, I am having a rather strange problem. My PC did the dreaded auto upgrade to windows 10 the other day and I also got a new Nexus 6P. It seems my computer won't recognize my phone, at all, when I plug it in via USB. It's not even showing up in the device manager as a problem, it's like nothing happens at all.
I have
- downloaded and installed the latest google usb driver (right click install)
- downloaded the latest mtp drivers
- downloaded official nexus package from Huawei
- installed ADB and android SDK and also reinstalled the drivers from the SDK manager.
- downloaded some update for windows media player as someone mentioned that could be the problem
- tried different cables
- tried different ports (usb 3 too)
I am really at a loss. My work computer works just fine with it so I know the phone and the cable are okay and other things work on those ports on my home computer. By the way the computer is Windows 10 pro - 64bit
robproctor said:
Hello, I am having a rather strange problem. My PC did the dreaded auto upgrade to windows 10 the other day and I also got a new Nexus 6P. It seems my computer won't recognize my phone, at all, when I plug it in via USB. It's not even showing up in the device manager as a problem, it's like nothing happens at all.
I have
- downloaded and installed the latest google usb driver (right click install)
- downloaded the latest mtp drivers
- downloaded official nexus package from Huawei
- installed ADB and android SDK and also reinstalled the drivers from the SDK manager.
- downloaded some update for windows media player as someone mentioned that could be the problem
- tried different cables
- tried different ports (usb 3 too)
I am really at a loss. My work computer works just fine with it so I know the phone and the cable are okay and other things work on those ports on my home computer. By the way the computer is Windows 10 pro - 64bit
Click to expand...
Click to collapse
Have you installed Google USB Driver for nexus 6p? If not, download Google USB Driver, extract it and save it in your any name folder that you can locate it later, plug n6p in your pc or laptop and it should pop up with USB option to select either file transfer or picture transfer, click one of them, Windows should be able to find n6p driver, if not, go to setting on your pc, device manager, then look at highlighted USB of your nexus 6p whether it is properly installed, if not, then install it by finding the driver that you extracted in that specific folder... Hoping this works for you.
luckyfate said:
Have you installed Google USB Driver for nexus 6p? If not, download Google USB Driver, extract it and save it in your any name folder that you can locate it later, plug n6p in your pc or laptop and it should pop up with USB option to select either file transfer or picture transfer, click one of them, Windows should be able to find n6p driver, if not, go to setting on your pc, device manager, then look at highlighted USB of your nexus 6p whether it is properly installed, if not, then install it by finding the driver that you extracted in that specific folder... Hoping this works for you.
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Thanks for the response, but yea I already got the new usb drivers and installed them via right click install. The thing is though that in device manager the phone doesnt show up, at all, not even as a problem device. Its like its not there. The phone shows that its charging, but it doesn't recognize that its plugged into a usb port. Im really unsure what to do about this.
robproctor said:
Thanks for the response, but yea I already got the new usb drivers and installed them via right click install. The thing is though that in device manager the phone doesnt show up, at all, not even as a problem device. Its like its not there. The phone shows that its charging, but it doesn't recognize that its plugged into a usb port. Im really unsure what to do about this.
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Did you install x64 driver from Google USB Driver? Check to see to make sure your USB android debugging is checked. It is kind of odd, try to reboot your pc and nexus 6p, then plug your phone in different USB port if your pc has extra USB port..
luckyfate said:
Did you install x64 driver from Google USB Driver? Check to see to make sure your USB android debugging is checked. It is kind of odd, try to reboot your pc and nexus 6p, then plug your phone in different USB port if your pc has extra USB port..
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Are you referring to this USB driver? I dont actually see a 64 and 32 version:
https://developer.android.com/studio/run/win-usb.html
robproctor said:
Are you referring to this USB driver? I dont actually see a 64 and 32 version:
https://developer.android.com/studio/run/win-usb.html
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Should be on top of the folder that your extracted...​
Ah I see what you are referring to. Well, here is the thing, how do I install those drivers? Remember I cant find it device manager to update the drivers. The only way I could find to install them was to right click the android_winusb.inf file and choose install. It said it installed okay, but of course its not working. Any idea?
By the way, I also have usb debugging on and usb configuration WAS set to MTP, but I just changed it to try the different variations, but now its stuck on charging and wont change to MTP, but I think its because the phone isnt being recognized by the computer because this morning at the office I was able to change the usb type to mtp and the others, but that computer recognized the phone... AGHHHH WTF
robproctor said:
Ah I see what you are referring to. Well, here is the thing, how do I install those drivers? Remember I cant find it device manager to update the drivers. The only way I could find to install them was to right click the android_winusb.inf file and choose install. It said it installed okay, but of course its not working. Any idea?
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By the way, if your Android debugging on or check? Just turn "developer options" on your phone and then check Android Debugging. To install x64 USB Driver, on your pc, control panel, device Manager, look for phone USB Driver to see it has some kind of yellow triangle, if so update x64 driver from your extracted folder...
luckyfate said:
By the way, if your Android debugging on or check? Just turn "developer options" on your phone and then check Android Debugging. To install x64 USB Driver, on your pc, control panel, device Manager, look for phone USB Driver to see it has some kind of yellow triangle, if so update x64 driver from your extracted folder...
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Hey Lucky, I really appreciate you helping me out here, but just so you know I am no newb with this kinda stuff. I have went through this process on a couple other computers with no problem, so when I say its not showing up in device manager I mean its literally not there. Its not there and just under some other name or with a problem icon, its literally not in the device list. Also, I do have usb debugging on
luckyfate said:
By the way, if your Android debugging on or check? Just turn "developer options" on your phone and then check Android Debugging. To install x64 USB Driver, on your pc, control panel, device Manager, look for phone USB Driver to see it has some kind of yellow triangle, if so update x64 driver from your extracted folder...
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Click to collapse
Please go to YouTube and type "install usb driver on nexus 6p" search and then follow instructions from the video... Good luck.
WAIT! I got it... Wow I would of never thought this, but apprently my Wacom was the problem. As soon as I unplogged my wacom tablet the phone picked right up... Strange... Anyways, case closed... freaking conflicts!
Okay hold on, still having problems. Well, now the computer dings when I plug it in, but it still doesnt show up. However when I change the phone usb to PTP the phone becomes visible on the pc in windows explorer (but still not in device manager) and when I put it to MTP it disconnects and I cant see it in windows explorer anymore, and still cant find it in device manager... Ugh...
Okay sorry for all the messages, but i did get the MTP working. I had to uninstall the reinstall the drivers a couple times... very strange, but whatever its working... yay!
robproctor said:
Okay sorry for all the messages, but i did get the MTP working. I had to uninstall the reinstall the drivers a couple times... very strange, but whatever its working... yay!
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Did you figure out the problem? I'm having the exact same problem with mine and with USB mode not switching from Charging and the PC not even recognizing a USB device was plugged in.
I found using a different cable solved my problem. Don't really know why cause the first one I used seemed fine and worked to charge it, but by using a different one, Win 10 recognized it and got me in the game.

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