Database Users

Dust under screen/ Won't repair

Just thought I'd let you guys know. I just called HTC support to try to get my phone repaired. I read other post saying It'd be a good idea to let them know over the phone if it's unlocked so I did. Pretty much hung up the phone on me there, said they can't /won't do anything, even though it's a hardware issue. If i bricked the phone, I can take responsibility in that, but this is just BS.
Anyone else have a similar issue or way to circumvent this? I'm tempted to just brick it and get it replaced as they won't see the unlocked.
Any input would be great. There is a **** ton of dust too.

How long have you had the phone? I got mine three weeks ago but this dust issue is the reason I haven't rooted. So far I have had no issues. Does anyone have a high Res pic of the dust issue? Kind of curious to see it.

Hitorii said:
Just thought I'd let you guys know. I just called HTC support to try to get my phone repaired. I read other post saying It'd be a good idea to let them know over the phone if it's unlocked so I did. Pretty much hung up the phone on me there, said they can't /won't do anything, even though it's a hardware issue. If i bricked the phone, I can take responsibility in that, but this is just BS.
Anyone else have a similar issue or way to circumvent this? I'm tempted to just brick it and get it replaced as they won't see the unlocked.
Any input would be great. There is a **** ton of dust too.
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Haha I was hoping that there would be a way to relock..now I'm hoping theres a way to brick it..Good luck, I would try contacting Swetland

Sorry for my ignorance but whats Swetland? Im really peeved. I know others on the forum have been able to get theirs repaird.
I wonder if there will be a way to relock soonish.

i second that. i need to get mine repaired but i have rooted it. stupid DUST omg theres like LOADS under the bottom right corner

pr0cl1v1ty said:
i second that. i need to get mine repaired but i have rooted it. stupid DUST omg theres like LOADS under the bottom right corner
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Mine are in the dead center - 4 or 5 big ones that are super noticeable. and a lot of itty bitty ones

I just called again hoping to get someone else. I did. I got the exchange process going and they are sending me one. I just am worried about once they review it. Last time when I sent it in I had a manager call me back personally and leave a message. Wish me luck guys. And if it comes down to it. Deny deny deny !

Hitorii said:
I just called again hoping to get someone else. I did. I got the exchange process going and they are sending me one. I just am worried about once they review it. Last time when I sent it in I had a manager call me back personally and leave a message. Wish me luck guys. And if it comes down to it. Deny deny deny !
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did you root your phone?

pr0cl1v1ty said:
did you root your phone?
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Click to collapse
He said so in his first post.

Good Luck...seems like you got the ball rolling! Hopefully you'll have a replacement soon

pr0cl1v1ty said:
did you root your phone?
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Click to collapse
Yeah, I did.

WiFi does not work.

I've just received my complimentary Nexus One from Google, and I'd be so happy if only one thing - WiFi does not work at all.
I tried to install this update to ERE27, but it did not help much. Actually it helped a little, before the update the phone just did reboot on an attempt to turn on the WiFi, now it does nothing (just saying "Turning on..."). Any ideas?
I can't believe Google sends out broken devices for free just to get rid of defective ones...

zc2 said:
I've just received my complimentary Nexus One from Google, and I'd be so happy if only one thing - WiFi does not work at all.
I tried to install this update to ERE27, but it did not help much. Actually it helped a little, before the update the phone just did reboot on an attempt to turn on the WiFi, now it does nothing (just saying "Turning on..."). Any ideas?
I can't believe Google sends out broken devices for free just to get rid of defective ones...
Click to expand...
Click to collapse
Did you go into the phone settings' wireless and networks menu? (main screen -> menu button -> Wireless and networks)
If you look in Wifi settings you should see all the broadcasted SSID's. If not, then you may have an issue afterall.

zc2 said:
I've just received my complimentary Nexus One from Google, and I'd be so happy if only one thing - WiFi does not work at all.
I tried to install this update to ERE27, but it did not help much. Actually it helped a little, before the update the phone just did reboot on an attempt to turn on the WiFi, now it does nothing (just saying "Turning on..."). Any ideas?
I can't believe Google sends out broken devices for free just to get rid of defective ones...
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Oh wow. Wow. You're the only person to have had the same bad luck as I have...
Read this and start crying:
http://forum.xda-developers.com/showthread.php?t=618764
Your phone is f~cked.
Send it back.
Sorry to tell you this. But hey at least I know what you're going through.
And you're lucky I saw this thread, as we're probably the only two people in the world to ever have this issue.
Luckily, I sent it back for a refund and it works great. To be honest, I was STRONGLY considering just sending it back for a refund instead of a swap and sticking with my G1 (man that would have sucked).
I am so glad I did a swap, and DAMN I love this phone. Haven't looked back since.

Nope, you guys aren't the only one who had wifi problems. My wifi wouldn't function at all on my first Nexus One... had to send it back for a new one and the second worked like a charm.
http://www.google.com/support/forum/p/android/thread?tid=07bbaac95aef0a15&hl=en

repair required
Thank you, guys, for responses.
I've called HTC and requested the repair.
Unfortunately, because it's complementary they do not send a new phone for replace, I have to send my broken one for repair.

Got it back from HTC today. They replaced it with a different phone, so probably that broken WiFi was not repairable. I hope everything works now.

zc2 said:
Got it back from HTC today. They replaced it with a different phone, so probably that broken WiFi was not repairable. I hope everything works now.
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Wow that was fast. I had to wait 10 days I believe (excruciatingly long days).
So... how does it work?

Paul22000 said:
Wow that was fast. I had to wait 10 days I believe (excruciatingly long days).
So... how does it work?
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Thanks for asking, wifi works fine. I'm writing from it now. And it seems the trackball did not work property on that broken one too. I wonder the other people who got a free N1 from Google, have same crap?

Sometimes I wonder why Google even bothers doing the device giveaway when miserable sods like you accuse them of sending out "crap". You don't like your free phone? Send it back, buy another one.
For crying out loud - everyone else in the program is exceptionally grateful and all you can do is whinge about it.

David Horn said:
Sometimes I wonder why Google even bothers doing the device giveaway when miserable sods like you accuse them of sending out "crap". You don't like your free phone? Send it back, buy another one.
For crying out loud - everyone else in the program is exceptionally grateful and all you can do is whinge about it.
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Like I said in the original post, I'm happy, and I thank Google and great and swift HTC service in my blog and everything else.
I'm sorry for using bad words because my English is way not perfect and I just meant not that what you thought.

zc2 said:
Thanks for asking, wifi works fine. I'm writing from it now. And it seems the trackball did not work property on that broken one too. I wonder the other people who got a free N1 from Google, have same crap?
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Grats, and enjoy!
How did you get your free N1 btw?
App with 5000+ downloads?

Paul22000 said:
Grats, and enjoy!
How did you get your free N1 btw?
App with 5000+ downloads?
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Click to collapse
Thank you!
Yes, because of my application (Ghost Commander).

warranty???

so i bricked my phone yesterday. i was downloading a radio the file said it was 2.20.50.19_2 but when i started to load it the ruu program said it was 2.20.51 by the time i realized it was to late.
what i was wondering is what should i do now. i tried to unbrick it but it didnt do anything. all i can do now is take it back to tmobile. do i tell them the truth or do i play stupid. i also have insurrance. so i go that route and say or lost my phone or should i run it over with my car. lol
any help would be great. thanks in advance!

Cut a hole in your shorts and go for a jog.

shouldnt be a problem. Lots of people have bricked them with 51 radios, and since it wont power on at all, they cant get into bootloader to see that hspl is there. No one yet has reported being refused.

infantrygarrett said:
so i bricked my phone yesterday. i was downloading a radio the file said it was 2.20.50.19_2 but when i started to load it the ruu program said it was 2.20.51 by the time i realized it was to late.
what i was wondering is what should i do now. i tried to unbrick it but it didnt do anything. all i can do now is take it back to tmobile. do i tell them the truth or do i play stupid. i also have insurrance. so i go that route and say or lost my phone or should i run it over with my car. lol
any help would be great. thanks in advance!
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There's a 2.20 radio out there? I thought 2.12 was the latest????

nrfitchett4 said:
There's a 2.20 radio out there? I thought 2.12 was the latest????
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oh im sorry i meant 2.10

Odd thing is, pretty sure there is no such thing as 2.10.51.x
Do you have a link? could be someone spreading bad radios just for kicks.

samsamuel said:
Odd thing is, pretty sure there is no such thing as 2.10.51.x
Do you have a link? could be someone spreading bad radios just for kicks.
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Thats Scary!!! lol
what i was wondering is what should i do now. i tried to unbrick it but it didnt do anything. all i can do now is take it back to tmobile. do i tell them the truth or do i play stupid. i also have insurrance. so i go that route and say or lost my phone or should i run it over with my car. lol
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Click to collapse
Hey when you do do what ever it is your gonna do. Let me know or keep this thing going. I also have insurance through them and wondered the same thing. I had originally planned on smashing it and then doing it. but it be cool to have 2 even if one was just a pretty paper weight. or you can sell it for parts? lol i dunno. but let me know please

ek9beast said:
Thats Scary!!! lol
Hey when you do do what ever it is your gonna do. Let me know or keep this thing going. I also have insurance through them and wondered the same thing. I had originally planned on smashing it and then doing it. but it be cool to have 2 even if one was just a pretty paper weight. or you can sell it for parts? lol i dunno. but let me know please
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Of course itll work. Warranty is in place. If you cant turn it on, neither can they. Just say it stopped working one day. Done. Seen many threads where people have done this

How do you replace Hardware Locked Vibrants?

I recently found out that my phone is hardware locked. I hear that people are getting theirs replaced because it's a defect. I tried to explain this where I got my phone about a month ago. No dice. They called up T-Mobile and I could not get a new phone. How did everyone get a replacement? Also, did you get brand new ones or refurbs? Thanks.

Just call tmobile directly. Don't tell them you bought it from someone else. Pretend as if you night it from them. I have gotten mine replaced even though I bought it from else where. The key us to sound like you know what you're talking about and to be persistent. You may get a no can do answer but call again and you'll eventually get a rep that erl return it right away cause they don't know what else to do. Btw always say you have already done a factory reset before they try to get you to do it.
Sent from my SGH-T959 using XDA App

So I say that I already did a factory reset and want a replacement because I can't get into recovery mode?

just call them up and say that you can't do a hard reset and that the phone is defective... go to the tmobile store, they are a dealership and are privately owned, not by tmobile, so most of the time they'll just laugh in your face... CALL them

I wouldn't mention recovery mode. Id mention something like gps not working and you need a phone with gps for your job and that you paid for a phone and it said it had gps when it doesn't work. But still mention that you have done numerous factory resets with no success. They'll send you another. I'm getting my third one and after 3 replacements you get a upgrade to something else or you can continue with your phone.
Sent from my SGH-T959 using XDA App

creglenn said:
I wouldn't mention recovery mode. Id mention something like gps not working and you need a phone with gps for your job and that you paid for a phone and it said it had gps when it doesn't work. But still mention that you have done numerous factory resets with no success. They'll send you another. I'm getting my third one and after 3 replacements you get a upgrade to something else or you can continue with your phone.
Sent from my SGH-T959 using XDA App
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GPS isn't a "hardware" problem, its firmware related. Don't think that would work at all. They'll probably just redirect you to a new firmware update.

How can you tell if your phone is "hardware locked"?

zephiK said:
GPS isn't a "hardware" problem, its firmware related. Don't think that would work at all. They'll probably just redirect you to a new firmware update.
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Nah itll work cause I've gotten 2 replacements but saying that. Trust me I'd you get the right repo that doesn't know they will just replace it. Plus after saying you have done a factory reset they have no more troubleshooting steps on their script. Lol! Plus whether its hardware or software related the phone should work as advertised and if it doesn't then that's their fault
Sent from my SGH-T959 using XDA App

I called tmo and told them I couldn't get into recovery using the vol up vol dow buttons and I want a replacement. The phone is supposed to be able to do this, therefore it is defective. They agreed and sent me a brand new phone. Recovery works flawlessly.

mentalex2 said:
I called tmo and told them I couldn't get into recovery using the vol up vol dow buttons and I want a replacement. The phone is supposed to be able to do this, therefore it is defective. They agreed and sent me a brand new phone. Recovery works flawlessly.
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Click to collapse
told you that's all you had to do i did the same... the newer replacement phones that they are now sending out aren't hardware locked anymore, they finally fixed the problem in QC

That is weird. How come the recovery mode thing didn't work the first time? I think they might ask me why I would want to get into recovery mode. What do I say?

What about people who don't have contracts with them? Will they do it if I don't have a contract? That's highly doubtful.

1quickturbosix said:
How can you tell if your phone is "hardware locked"?
Click to expand...
Click to collapse
I found out by trying to get into recovery mode. I followed a bunch of different methods and none of them worked.
Also:
So, I say I can't get into recovery mode and they'll agree to send me a new phone? When I send it back, do I do any kind of reset or leave it as is?

Yesterday, I fudged an install of a mod and got a bunch of TwLanuncher errors. My phone is hardware locked and after about an hour, Tmo decided to give me a new one. I simply told them and its true that I cant hard reset the phone. Only problem is that I cant flash back to stock either. Hope this isnt a problem...

Thanks everyone for posting this information, this will be very useful.
Was shipping free or not?

mmalott said:
Yesterday, I fudged an install of a mod and got a bunch of TwLanuncher errors. My phone is hardware locked and after about an hour, Tmo decided to give me a new one. I simply told them and its true that I cant hard reset the phone. Only problem is that I cant flash back to stock either. Hope this isnt a problem...
Click to expand...
Click to collapse
I don't think T-Mobile will bother to check the contents of your phone. They'll just send it back to Samsung. And if Samsung discovers that your phone has custom firmware, they probably won't care either because the transaction was done already.

burntrat said:
That is weird. How come the recovery mode thing didn't work the first time? I think they might ask me why I would want to get into recovery mode. What do I say?
Click to expand...
Click to collapse
That's what I want to know. They might ask why we want to enter recovery...

PSP_Hacker said:
That's what I want to know. They might ask why we want to enter recovery...
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Click to collapse
Someone correct me if I am wrong here. Simply tell them that you cant hard reset the phone.

I think you guys are over estimating the technical-prowess of the T-Mob reps. They wouldn't know about 'recovery' modes, custom firmwares, or anything. Most of the time, they're gonna take what you say at face value; just go for the easy in. Just say your phone is hardware locked, unable to do factory resets, etc. and play dumb. You don't need to tell them about recoveries or custom roms. Pretend you're a technologically-impotent average consumer fer chrissakes.

Shipping is free unless you want express. But on your second replacement they ship it express for free
Sent from my SGH-T959 using XDA App

Wont boot up after ODIN T-Flash

So I need help. I tried un rooting my s7 edge by flashing the stock files in ODIN, I selected T-Flash in ODIN options because that's what I remembered selecting in the past. Little did I know I forgot to select Re-Partition too. Now my phone shows a black screen, I cant boot into recovery or download mode, but it would seem like the phone isn't shutting off because when I connect it to my PC its immediately recognized and no matter how many button combinations I try it just is disconnected from the PC for about half a second and then re connects. I don't get any response from the phone though. The screen is pitch black and i cant get it to do anything. After flashing I noticed it wasn't booting up at all it was in download mode and when it finished the screen turned black and never came back on. When connected to my PC it is recognized as Qualcomm HS-USB QDLoader 9008 (COM5) in my device manager ODIN Does not recognize it and neither does any other application. Can I please get some help here?

Try pressing and holding the power button until the device shuts off. It could take up to a minute of holding the button down continuously.
Sent from my SM-G935V using XDA-Developers mobile app

ChadH42 said:
Try pressing and holding the power button until the device shuts off. It could take up to a minute of holding the button down continuously.
Sent from my SM-G935V using XDA-Developers mobile app[/URL]
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Yeah that does nothing. I'm still stuck on the black screen and nothing is happening. I'm about to just sit in a corner and cry. No matter what I try nothing comes on no LED no display no vibrations, all I get is the connection sound on my computer when I connect it that is it it does nothing else.

S7EDGEBRICKED said:
Yeah that does nothing. I'm still stuck on the black screen and nothing is happening. I'm about to just sit in a corner and cry. No matter what I try nothing comes on no LED no display no vibrations, all I get is the connection sound on my computer when I connect it that is it it does nothing else.
Click to expand...
Click to collapse
Try recovery mode:
Hold Vol+, Home, and then Power
From there you should be able to wipe or boot to download mode. Hopefully...

Outbreak444 said:
Try recovery mode:
Hold Vol+, Home, and then Power
From there you should be able to wipe or boot to download mode. Hopefully...
Click to expand...
Click to collapse
Nope.. nothing.. still a completely black screen and no lights.

S7EDGEBRICKED said:
Nope.. nothing.. still a completely black screen and no lights.
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Click to collapse
Not sure of the legitimacy of this or not but you don't have much to lose...
http://www.restore-iphone-data.com/fix-samsung-stuck-in-download-mode.html

Outbreak444 said:
Not sure of the legitimacy of this or not but you don't have much to lose...
http://www.restore-iphone-data.com/fix-samsung-stuck-in-download-mode.html
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Click to collapse
It wont detect my phone

S7EDGEBRICKED said:
It wont detect my phone
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I really hate giving links to outside sources when I don't know anything about it but this seems to be your only hope unless you can bring it to a store and have them swap it out with a new one.
http://www.leakite.com/2016/06/revised-how-to-unbrick-qualcomm-android.html?m=1

Outbreak444 said:
I really hate giving links to outside sources when I don't know anything about it but this seems to be your only hope unless you can bring it to a store and have them swap it out with a new one.
http://www.leakite.com/2016/06/revised-how-to-unbrick-qualcomm-android.html?m=1
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Click to collapse
Do you by any chance understand this guide?

S7EDGEBRICKED said:
Do you by any chance understand this guide?
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I read through it some, looks complicated. You don't have to follow the guide. The easiest thing you could do is bring it to where you purchased it and then get it swapped for a new one.

Outbreak444 said:
I read through it some, looks complicated. You don't have to follow the guide. The easiest thing you could do is bring it to where you purchased it and then get it swapped for a new one.
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No luck there, I don't have any insurance or returns. Nothing else we can try?

S7EDGEBRICKED said:
No luck there, I don't have any insurance or returns. Nothing else we can try?
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Click to collapse
Well like I said before, I don't like giving out directions like I did if I don't recognize the steps to complete it or if others have not supported the validity of it. I don't want to stray you in the wrong direction. The only thing I think you should do, my opinion of course, is attempt to return it under or try to get it repaired under warranty as you don't need insurance as long as you didn't trip Knox, which I don't believe you did.

Outbreak444 said:
Well like I said before, I don't like giving out directions like I did if I don't recognize the steps to complete it or if others have not supported the validity of it. I don't want to stray you in the wrong direction. The only thing I think you should do, my opinion of course, is attempt to return it under or try to get it repaired under warranty as you don't need insurance as long as you didn't trip Knox, which I don't believe you did.
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Click to collapse
Okay so i called Samsung and they let me send it in for repair, I'm shipping it out tomorrow. All they asked for was a email my address name and they gave me this code or whatever. I thought I would need like a receipt or something but I guess not. I bought the phone used from Swappa so I thought i'd be screwed. I just hope Knox inst messed up which it shouldn't be because it never was and it failed when I was trying to flash stock firmware. Oh and its free of charge since it hasn't been a year of the phones release yet.

S7EDGEBRICKED said:
Okay so i called Samsung and they let me send it in for repair, I'm shipping it out tomorrow. All they asked for was a email my address name and they gave me this code or whatever. I thought I would need like a receipt or something but I guess not. I bought the phone used from Swappa so I thought i'd be screwed. I just hope Knox inst messed up which it shouldn't be because it never was and it failed when I was trying to flash stock firmware. Oh and its free of charge since it hasn't been a year of the phones release yet.
Click to expand...
Click to collapse
Glad you could get it sorted out. Sucks that it will take a little longer but it's better than attempting to follow complicated tutorials that may not even work and may make the problem worse. Hope they send you a new one, just be careful next time you flash anything. Read the instructions, make sure you understand them and ask about what you don't, then read through again to double check and you shouldn't have any problems.

Outbreak444 said:
Glad you could get it sorted out. Sucks that it will take a little longer but it's better than attempting to follow complicated tutorials that may not even work and may make the problem worse. Hope they send you a new one, just be careful next time you flash anything. Read the instructions, make sure you understand them and ask about what you don't, then read through again to double check and you shouldn't have any problems.
Click to expand...
Click to collapse
The only thing I'm worried about is if they call me saying they won't repair it because I have no proof of purchase since I bought it used. I'm so anxious to get my phone back really hoping everything is smooth. It's apparently covered by the 1yr warranty every phone comes with but why would they not ask for a receipt but whatever I just want everything to go smooth.

S7EDGEBRICKED said:
The only thing I'm worried about is if they call me saying they won't repair it because I have no proof of purchase since I bought it used. I'm so anxious to get my phone back really hoping everything is smooth. It's apparently covered by the 1yr warranty every phone comes with but why would they not ask for a receipt but whatever I just want everything to go smooth.
Click to expand...
Click to collapse
The Samsung S7's came out in March of this year, so regardless of when you have bought it at this time it's obviously still within the warranty period.

Outbreak444 said:
The Samsung S7's came out in March of this year, so regardless of when you have bought it at this time it's obviously still within the warranty period.
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Click to collapse
Oh okay. And what about not having a proof of purchase. Does it even matter for this kind of warranty?

S7EDGEBRICKED said:
Oh okay. And what about not having a proof of purchase. Does it even matter for this kind of warranty?
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Click to collapse
Once the phone has been out over a year where it's not a guarantee that you must have purchased it within the last 12 months then yes, they most likely would ask for a receipt. You're just lucky like that. Lol

Outbreak444 said:
Once the phone has been out over a year where it's not a guarantee that you must have purchased it within the last 12 months then yes, they most likely would ask for a receipt. You're just lucky like that. Lol
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Oh wow so its basically just lucky timing, nice. I'm never rooting the phone again all i wanted were better emojis and the note 7 UX and I couldn't even get the Note 7 UX so its not worth it. It's an amazing phone on it's own. I won't ever try and root another Verizon phone there's always little support cause of the bootloader and I always run into something. Glad I dont have to worry much just takes time.