Recently my optimus 7 is starting to stop registering my touches while using it. It seems like if you move it from a table to holding it most of the time it will stop working. It has also happened while holding it too. Has anyone seen similar issues? You usually have to relock it and unlock it to get the screen to work again.
EDIT: The phone is almost unusable now, the second you unlock it right after one action it wont register anymore clicks. I have also tried resetting it to no avail either.
Clearly this is a hardware defect, and you should either refund, exchange or send it for service to LG or your carrier as soon as possible.
I don't understand how this could just randomly happen. This really reeks of a software problem. The fact of the matter is that the screen works or doesn't work dependent on how you hold the phone initially from when you unlock it. I personally don't want to deal with the idiots at telus's repair center. The first time I sent my phone in they returned it with no problem seen the second time they wanted 200 dollars to fix a problem that was far away from from being a 200 dollar problem. There have been reports from several over people from different phone brands that have a similar problem. So i an hoping that nodo will fix it.
Related
I was using my phone today and all was working ok, till about 2:30 when I wanted to place a call, and nothing was working anymore.
Apart from the Circle wheel that works , the Call, End, Both Soft Keys, Ok,Windows, Comm Manager Buttons do not work. All of them just stopped working at once. ALL OF THEM.
I thought maybe it was too hot, I turned off the phone for 20 mins and still no go. I have never dropped my phone, not in water, nothing. Have had it for like 3 months now. Could this be software related? Please my phone is basically useless now, as I use the physical keyboards more than I do the touch screen.
Please Help me out
Desperate here please
please people I desperate here. Anyone ever experienced this? I have read most forums and there seems to be no option but to return the phone and get a new one, but I hav no insurance. I called HTC but they were closed. Please any input. I am lost here
htc wont repair or replace your phone. youll need to call ut starcomm and they will repair it for free. if you get mad enough you can even get them to send it back in a couple days. other than that i dont think their is anything that can be done about it. ive never heard of this happening before
gir2203 said:
htc wont repair or replace your phone. youll need to call ut starcomm and they will repair it for free. if you get mad enough you can even get them to send it back in a couple days. other than that i dont think their is anything that can be done about it. ive never heard of this happening before
Click to expand...
Click to collapse
Actually it seems to be a common problem with the Mogul, here is a thread that talks only about it
http://www.htcwiki.com/thread/1179470/Mogul+buttons+stopped+working??t=anon
I was shocked myself that problems like this is out there and am not aware. I would have opted for another brand of phone, maybe Touch. Guess I am one of the unlucky ones. Hope everyone learns from me, coz there seems to be no solution ( yet) . Not even HTC.
Well...
This isn't a hardware problem...
It's definitely software... Somewhere...
Hard resets work (requiring pressing and holding of 2 soft buttons) and bootloader mode works (pressing and holding the camera button...)
While the OS is up (flashed a few roms), none of the buttons (other than power, scroll wheel, and D-pad) work at all.
So... hardware wise, the buttons work.
Anyone want to look further into this?
I just got my mogul off Ebay - it was stuck in bootloader mode...
Ran "ExitBL" and no go on the buttons...
What all does ExitBL do?
Anyone else having button problems run this in the past?
Have you tried flashing stock oem carrier rom to the phone to fill in missing registries?
send it back to the seller and get your money back.
So I consider myself fairly tech savvy. I'm running dcd's 3.3.4 firmware on a Mogul I bought used on eBay. Suffice it to say that returning it to the eBay company is not an option.
The device will randomly freeze, not awaken from its sleeping state. When it's sleeping, I don't receive missed call notifications or any texts I would have received.
When I do a soft reset, the device doesn't boot most of the time. Most of the time it will freeze on the green Windows 6.1 intro screen, but sometimes before that, and sometimes after that. I haven't come across a scenario that allows me to boot every time, but the one with which I have had most success is removing the battery, waiting 20 seconds, putting it back in, then booting up with the MicroSD card ejected.
I noticed that the wifi on the device doesn't work at all, it never has. I don't know if it's related to the other issues, but it's definitely worth mentioning.
I had the same issues (only worse) BEFORE the dcd rom flash, so I'm certain that the issue is hardware related. Given that this is the case, is there anything I can do? I'm willing to try anything...
I'm on Sprint btw.
I read somewhere that Sprint will do a replacement on a non-insured phone for $55 using their Self Service Solutions: http://www.nextel.com/en/services/service_repair/self_service_solutions.shtml
Can anyone confirm/deny this?
wouldnt hurt to try, worst thing they can say is no. im on sprint myself and i also got my mogul from ebay. I dont have the problems you have been having, mine does freeze every now and then but its few and far inbetween. Have you tried a different rom?
Yes, my HTC Touch Pro arrived today, supposedly because they ran out of Moguls to send out. I'm OK with them upgrading my phone for the measly $55 I was going to pay for the same phone fixed
I'll let you know how it goes, ensuring they really only charge me the $55.
Hope any of you guys can help me on this. Last night my Leo's screen went totally unresponsive.
Could not get past the screen lock. Removed the battery, rebboted ... could not get the PIN code in.
I had seen this already two nights ago, but it got away once I moved in an area where I could get a reasonable signal (ultra-crappy where I am now on vacation).
Now Im'm beginning to think the signal thing was just a coincidence and that the problem is way more serious.
In total despair, I even tried a hard reset. To no avail.
Phone boots up fine. I can even sync to it (so yes, I can get to the registry). But since the only control is the screen ... not really a lot I can do with it.
I need to be in touch for work and I badly need the voice and internet connectivity (right now I'm using the wife's phone ...).
Any ideas besides getting an RMA from HTC?
Thanks a lot in advance.
Update: spoke with HTC support.
It looks like the issue is somehow triggered by the lock screen.
As suggested by HTC, I flashed again the 1.66 ROM upgrade and everything ran smoothly until the phone went in standby the first time.
Then, I was (and still am) unable to unlock the screen. And if I soft reset screen is unresposnsive again.
Right now I can just receive calls (I removed the PIN code from the SIM temporarily).
HTC told me to send it in for repair, but everything in Italy is closed until Aug 23rd and the only option I have is to ship it at my own expense to the UK and back (HTC will collect and deliver free of charge only within the same country).
Total bill some 100+ Euro plus driving 100 KM or so to the nearest courier collection point. A nightmare.
What really troubles me is that the problem surfaces only once the screen locks.
On one hand I follow HTC's support that if flashing 1.66 did not cure the issue, it cannot be software.
On the other hand, if it is indeed hardware, how come it freezes only after the first lock screen? Lock/unlock is a software thing. Screen should behave exactly the same way before or after the lock - shouldn't it?
Anyone here seen/heard of anything like this?
wow, gotta love those "closed for the summer" euro vacations.
If you reinstall the ROM, then why not disable the lockscreen until you can get it fixed?
You can install BSB tweaks and that has an option to disable autolock.
i had the same exact problem; it started freezing only on the lock screen then got worse and started freezing at random times while in use. I finally broke down and sent it in to HTC to check it out. I'm waiting to hear back with there diagnosis and I will pass along whatever they tell me.
Good to know the problem has come up somewhere else (if you're the only one you are most likely to hear it's your fault before they replace the most expensive component in the phone). Where are you located slimster?
How long have you been waiting for? HTC policy should be 7-10 working days from when they receive the phone at the lab (so they told me and I remember reading it somewehere here in xda too).
So after convincing a friend to get this phone with Bell he is having this unresponsive issue with the phone. He returned the first phone after 2 days for a replacement as it had locked up several times. The replacement phone is doing the same thing.
Seeing as the second phone is doing the same thing he thought it might be because he is on the edge of the network constantly losing service. I suggested to try replacing the SIM card. Do either of these make sense or did he just get 2 bad phones in a row?
I've had my phone 5 or 6 weeks now and this has happened once.
edit: sorry guys I might not have fully explained what I meant by locking up at first. What I mean is that the phone is on and goes into sleep/stand by normally. Then when you try and wake it there is nothing that works. Non of the buttons will wake up the phone and holding the power button for 10+ seconds doesn't do anything either. I dont think it's a user error as I saw it happen on the second day and had to show him how to take the case and battery out.
I read something similar for a different phone on a different forum where the person called customer service and is sending them a new battery. Maybe he should call samsung if this continues.
User maybe at fault here, He might be doing something he's not telling you or even that he knows he's doing. Try installing a free app called NoBars from market, once no signal is found it won't continuestly poll radio .
Hi, try hold the powerup button till the phone reboot. No need take out battery.
Sent from my GT-I9000 using XDA App
mindtweaked said:
So after convincing a friend to get this phone with Bell he is having this unresponsive issue with the phone. He returned the first phone after 2 days for a replacement as it had locked up several times. The replacement phone is doing the same thing.
Seeing as the second phone is doing the same thing he thought it might be because he is on the edge of the network constantly losing service. I suggested to try replacing the SIM card. Do either of these make sense or did he just get 2 bad phones in a row?
I've had my phone 5 or 6 weeks now and this has happened once.
edit: sorry guys I might not have fully explained what I meant by locking up at first. What I mean is that the phone is on and goes into sleep/stand by normally. Then when you try and wake it there is nothing that works. Non of the buttons will wake up the phone and holding the power button for 10+ seconds doesn't do anything either. I dont think it's a user error as I saw it happen on the second day and had to show him how to take the case and battery out.
I read something similar for a different phone on a different forum where the person called customer service and is sending them a new battery. Maybe he should call samsung if this continues.
Click to expand...
Click to collapse
He could just be unlucky. I got through 3 defective handsets in a row before getting one that didn't actually do this.
Also if pressing and holding the power button for 10-15 seconds doesn't reboot the phone (as suggested by lifeisjustgreat), you really do have to pull the battery. And btw, if the only way to revive the device is to pull the battery, that's a sign that it needs returning.
I'm using the bell version as well and starting having the same problem a few days ago after weeks of perfect operation. Turns out it was the tumblr app I'd installed. Once I deleted it the problem disappeared.
Your friend's issue might be a similar problem with an app they installed.
Sent from my GT-I9000M using XDA App
read all the pages of this
http://forum.xda-developers.com/showthread.php?t=775017
you might be facing the same issue
mindtweaked said:
So after convincing a friend to get this phone with Bell he is having this unresponsive issue with the phone. He returned the first phone after 2 days for a replacement as it had locked up several times. The replacement phone is doing the same thing.
Seeing as the second phone is doing the same thing he thought it might be because he is on the edge of the network constantly losing service. I suggested to try replacing the SIM card. Do either of these make sense or did he just get 2 bad phones in a row?
I've had my phone 5 or 6 weeks now and this has happened once.
edit: sorry guys I might not have fully explained what I meant by locking up at first. What I mean is that the phone is on and goes into sleep/stand by normally. Then when you try and wake it there is nothing that works. Non of the buttons will wake up the phone and holding the power button for 10+ seconds doesn't do anything either. I dont think it's a user error as I saw it happen on the second day and had to show him how to take the case and battery out.
I read something similar for a different phone on a different forum where the person called customer service and is sending them a new battery. Maybe he should call samsung if this continues.
Click to expand...
Click to collapse
Hey XDA, hoping for some help.
I bought a new Moto G4+ for my wife back in Sept of this year. I'm overseas and Motorola is unable to send me a shipping label to send the phone back. I figured I would reach out here since this will likely be better help than Motorola.
Problem: The screen of the phone stops responding. My wife uses her phone for the basics, Facebook, Whatsapp, Candy Crush, and doesn't have any weird apps on her phone. Mostly when using Facebook, she'll experience her phone screen stop responding to her touch. She can click the side button and turn the screen off and back on and it may respond to touch again, but it's unpredictable. It took me almost 30 minutes to get to her IMEI number when on tech support with Moto. Very frustrating.
I did a factory reset on the phone and saw the problem was still there she was syncing her account during set up.
Does this problem sound more like software or hardware? Would doing a true wipe and reinstallation of the ROM fix it or could it be the touch screen? Looking for any feedback on this issue.
@dbmavis123 as long as you didn't unlock the bootloader claim warranty.
I never heard such an issue so far. In my opinion it's a hardware issue. Unlock bootloader, flash whatever rom etc. is possible but didn't fix it for sure.
Maybe it's related to the ghost touch issue some display having, but this is at hardware problem.
strongst said:
@dbmavis123 as long as you didn't unlock the bootloader claim warranty.
I never heard such an issue so far. In my opinion it's a hardware issue. Unlock bootloader, flash whatever rom etc. is possible but didn't fix it for sure.
Maybe it's related to the ghost touch issue some display having, but this is at hardware problem.
Click to expand...
Click to collapse
I've done nothing to void warranty thankfully. Now I just have to figure out how to get the phone back to America