When you received your 25% off Xoom from Motorola, is it in brand new condition? - Xoom General

I just received my Xoom from Motorola yesterday (I got the 25% off) but when I opened the outside delivery box, I immediately noticed that the Xoom package box does not have any plastic wrapping on it. I can easily open the lid and see the Xoom in it.
Not only that, the plastic screen protector has finger prints on it. I first thought that someone had opened it and used it but when I turned the Xoom on for the first time, it had a start up screen telling me how to get started so it looks like it has never been used. The battery at that time was at 80%.
I was about to sell it as "being brand new and never opened" so it would sell easier. But after looking at the package and thinking that it has been used, I went ahead and used it so it is no longer brand new. Therefore, I can no longer sell it for a better price.
So what does your package look like when you first received it? Does it have a plastic cover on the outside box? For those who bought it at Best Buy or other retail place, how was the packaging?

From other posts and me looking at the box at BestBuy. The box is not shrink wrapped and there is no tape holding the lid down. Some what of a poor packaging design in my opinion.

Your Xoom was new. The box isn't wrapped at all. You will see prints on the plastic cover because someone handled it and got it all ready for you.
Some what of a poor packaging design in my opinion.
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I agree with you on that one. I wonder how many peolpe accidentally dropped theirs when they first opened. Oh well.

My packaging sounds the same as the OP except in addition to the fingerprints, the clear sticker covering on the sides were slightly peeling off the corners with noticeable dust/residue sticking to them.

If you didn't have to go through the whole setup and registration process upon turning the Xoom on then someone else has messed around with it. Other than that it might be that the packagers checked the item before shipping but I highly doubt that. It was indeed very poor packaging for a $800 device. Another rush decision on Motorola's side?!?

I received mine in much the same condition. Box was open, papers and Xoom jostled and out of place. The corner of plastic protecting the screen was peeled up and debris was stuck to the plastic. I didn't notice any fingerprints so I doubt it was a 'used' product, they just did a lousy job with the packaging. You would think that for an $800 device they would have done something fancy.

Thanks, at least I now know that I am no the only one.
Unfortunately, now I cannot sell it as "brand new" since I am now using it. Oh well, the worse that can happen is to sell it at the same price that I paid for it within the next 6 months. At least I get to play with it for the next 6 months while waiting for a better tablet.

Brand new, no smudges or fingerprints.
Box was not sealed with any plastic, however the inside was very organized and the plastic covering the Xoom was fully attached
Box arrived packed in a brown shipping box (standard shipping box -- via FedEx 2 day) packed with large-size bubble wrap.

Yours might not be used but mines came in a bag. I ordered a speaker dock with it and the gel case.
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Mine was shrink wrapped.

Got mine from best buy exacly how the op got his.

I got one from best buy on launch and the 25% off model and they both came the same unsealed way. The motorola one came with the box inside a clear bag but still unsealed

Mine came from Moto unsealed, half open, and everything jostled.
They shipped in a box that was too big, and with not enough air bags to secure it. So in transit, the bags shifted, the top of the Xoom box opened, and then contents got shuffled around.

Sounds just like mine. Big letdown to see it dusty, fingerprinted and the plastic peeled up.
BBruin66 said:
Mine came from Moto unsealed, half open, and everything jostled.
They shipped in a box that was too big, and with not enough air bags to secure it. So in transit, the bags shifted, the top of the Xoom box opened, and then contents got shuffled around.
Click to expand...
Click to collapse
Sent from my Xoom using XDA App

Mine came from Moto in a box bigger than needed without padding and the shipping box itself was beat up and crushed. Moto inside was in brand new condition as was the box but the XOOM box was unsealed in a plastic bag. Moto inside looked like it had never been touched.

Related

OEM Fuze screen protector

anyone know where i can get another original screen protector that came in the box? i liked how u couldnt even tell it was on there, and how it was made of a hard, almost, thin glass, type of plastic. Unlike most of the other screen protectors that are thick and bendy.
any ideas? or anywhere that sells ones VERY VERY similar to the original?
thanks!
I've been thinking the same thing, hopefully one of the many guru's here will have an answer!
Me three! Surely someone sells the OEM one. Post, people! Tell us who!
I know the OP asked about the OEM screen protector, but i've been using these on all my portable devices and they are quite literally the best screen protectors i have ever used. When applied correctly there is zero distortion and the screen looks exactly as it is without the protector.
http://www.overlayplus.com/US/dis_product.asp?model=HTC_ProTouch&modeln=Touch%20Pro&prod_type=screen
Its a bit on the pricey side but last night my fuze slipped outta my hand, did a nice midair tumble and slid screen-down across the edge of my desk leg, it only got a slight scratch that i buffed out with plastic polish
I'll be happy to snap some pics if you guys are interested.
I will update that a friend of mine who also owns a Fuze called HTC to ask them if he could purchase another OEM screen protector and the customer service person he spoke with told him they do not sell them separately but that he should check daydeal.com if he wanted the OEM screen protector. So, he took that to mean the ones daydeal.com has for sale for the Fuze are the same ones HTC supplies with the phone.
I cannot confirm this as the one he ordered has not arrived yet but I will try to remember to post here when I hear from him on these.
What about InvisibleShield? Anyone using that one?
http://www.zagg.com/support/whatis.php
These have worked out well for me. The anti-glare ones work very well.
http://www.boxwave.com/products/easyfinder/buy-best-at_t-fuze-accessories_3350.htm
I had the invisibleshield one but found that it was too grippy and it wasn't as clear as i hoped it would be. I've got 2 pictures here, you can see the optical clarity in the 2nd picture by comparing the reflection of the cologne bottle in the screen with the actual bottle. The screen protector covers both the screen as well as the buttons.
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I found that my invisible shield one has a bit of a orange peel finish on it which i didn't like too much. This one is actually smoother than the screen naked.
mark72501 said:
I will update that a friend of mine who also owns a Fuze called HTC to ask them if he could purchase another OEM screen protector and the customer service person he spoke with told him they do not sell them separately but that he should check daydeal.com if he wanted the OEM screen protector. So, he took that to mean the ones daydeal.com has for sale for the Fuze are the same ones HTC supplies with the phone.
I cannot confirm this as the one he ordered has not arrived yet but I will try to remember to post here when I hear from him on these.
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Click to collapse
Update: He received the screen protectors he ordered from daydeal.com and by the looks of them, they are essentially the same as supplied with the Fuze from the factory. He and I both looked at it and it looks and feels the same. If you like the OEM one, I suggest ordering from daydeal.com if you need a replacement. And no, I'm not affiliated with them. Just passing along the info.
mark72501 said:
Update: He received the screen protectors he ordered from daydeal.com and by the looks of them, they are essentially the same as supplied with the Fuze from the factory. He and I both looked at it and it looks and feels the same. If you like the OEM one, I suggest ordering from daydeal.com if you need a replacement. And no, I'm not affiliated with them. Just passing along the info.
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Click to collapse
I just ordered one of these and will post the results one I get them.
i second the boxwave one. its friggin clear and easy to put on
http://www.boxwave.com/products/cle...h-crystal-screen-protector-at_t-fuze_3350.htm
however, shipping is hella slow
but really nice product
i got the 3 pack and screwed up the first one but totally worth it
I ordered these from daydeal and would NOT state that they are 1:1 compared to the shipped one. HOWEVER, love it. It's a slightly different material (kinda anti glare but the "blur" is fully acceptable for me) and I had some concerns reg. finger friendliness but that's not the case. Stylus operation is easy (by far not so rubbery as the invisible shield). Form, fit and applying was very easy (much easier than the stock one). I bet Martin Shield is the best but I still think money well spent. On top, not so prone to fingerprints as the shipped protector.
good or better than OEM protector
I concur that this screen protector from DayDeal is as good as or better than (in my opinion) the original OEM protector that came with my Fuze.
http://www.daydeal.com/product.php?productid=34547
I ordered only one last week, but I may order a few more just to have them on the ready.

New TPU Case out!

Hi everyone,
I was just about to buy a leather folio on ebay for my tablet when I decided to do a quick search for a TPU case just to be safe. And ONE hit came up. Looks like the seller 'tpdgear' is selling a tpu case on their page. The seller states it has limited quanities and is seeing how the product sells before having more made. I bought one myself and will give my opinion of it early next week when I receive it. I have been looking for one of these cases forever and now its finally here!! From the pictures, it looks like they have 'tpdgear' emblazoned on the back of the case (dunno if thats a turn-off for a lot of people).
Sorry, but the forum doesn't allow me to post outside links on the forum since I'm a new user. You can do a search for 'Acer A500 tpu' and it will give you a hit for user/seller 'tpdgear'
For those who don't know what TPU is, its an abbreviation for thermoplastic polyurethanes, the material the case is made of. Its more rigid in structure than your typical silicone, but softer and more flexible than the plastic hard cases. I have owned multiple cases made of these for my cell phones and i LOOOVE them. Just wanted to let you guys know for those that looking for them. I dread having to get one those bulky leather folios and have been using a netbook sleeve/case myself.
this one?
http://cgi.ebay.com/Clear-Smoke-TPU...?pt=US_Tablet_Accessories&hash=item3cb9bbee06
Yes, thanks godashram for posting it!!
You beat me to it. Just discovered it today, was going to post but saw this thread. Bought mine a few mins ago. I will post when i get it. Anyone else order one?
sure now they get one out there. literally just got my skinit skin in and put it on yesterday. Will tell you though, everyone thinks this skinit textured carbon fiber is real. It is the best fake carbon fiber i have seen yet
slowestcivic said:
sure now they get one out there. literally just got my skinit skin in and put it on yesterday. Will tell you though, everyone thinks this skinit textured carbon fiber is real. It is the best fake carbon fiber i have seen yet
Click to expand...
Click to collapse
LOL..... I was going to do the same thing but will try the TPU cover first. Does the skin come with all that cut outs for the speakers a such? I assume so.
Hey, I've been looking for one of these for a while...good find! If possible, post some pics and let us know how well it fits and all. I'd like to know if it works before I pull the trigger and buy one. Thanks!
I got it! Came in today! Here are some pics:
The side where i am pulling back the case is softer than i like but it is protecting it very well. The cutt out for the lock right below is the one that isnt cut out very well but does not cover it. I will get more pics up when i get back.
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Looks great! I've wanted one since I got my tablet. I just ordered mine today so I'll comment on the quality when I get it.
Yeah I was gonna wait until I got your review before ordering, but instant gratification won out. Mine is on the way. Glad it does truly look decent, so I didn't just waste 18 bucks. Thanks for the pics!
Just got mine about an hour ago. Other than the giant "TPDGEAR" across the back, I love it. I've been looking for something like this since the A500 came out.
Just got mine today! It fits well, and is a lot firmer than the usual silicone covers. My only complaint is the softness of the sides, top and bottom edges. I solved this with a few strategically placed bits of doubled sided scotch tape along the edges. Now when I pick it up by the edge, it doesn't pull away from the tablet. Overall a good little cover though.
just received mine yesterday. case fits like a glove and eliminates a lot of bulk compared to other sleeves, portfolios and cases. cut-outs for ports & speakers line up true and allow cables to be inserted with causing it to be loose. material is sturdy (its tpu) and came in a smoky color. like karlkarloff said, some people may find the edges to be a little too soft, but i personally didn't have a problem. there is 'TPDGear' etched in the back in big letters so that would be my only complaint. big thanks to razen_spec for posting pics!
So I've had mine for a week now and I really like it... I like the textured feel and the TPU material is very sturdy and has a tight fit. The only small issue I have is the logo. I would have rather had a cutout for the metallic Acer insignia.
I just bought one today. I can't wait to be rid of the HORRIBLE Acer case.
There's another one on ebay now. Same price, no annoying logo in the back!
Just bought it, I'll report back in 5-10 business days.
PS: just got my Acer yesterday (staples deal) and loving it so far.
i love this new table. had ipad1 and i found it best used for coffee toaster.
love the widgets, and the google browser.
ordered! Thanks
rstuckmaier said:
There's another one on ebay now. Same price, no annoying logo in the back!
Just bought it, I'll report back in 5-10 business days.
PS: just got my Acer yesterday (staples deal) and loving it so far.
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Click to collapse
Damn, I like my TPD Gear case, but the one you found looks a little nicer. Looks like it wraps around the front of the screen a bit more so the siders won't flex out like they did(two sided tape took care of that) on my TPD one. And its black with no logo, I might have to get it and see if I can sell my other one.
How is the screen covered for travel?
Thanks for posting this case. I just the Iconia for the hubs' b-day this week, and haven't decided on a case yet. We just got a zipper neoprene case%for it (cannot beat five bucks!)

natural leather longevity discussion

bought the natural leather back for verizon and loved the initial look, but a few weeks in i'm seeing dark spots from my hands. i'm assuming this is dirt. i'm very easy with my phone and it only goes in my pocket alone. I've tried Weiman leather wipes but they don't seem to be cleaning it. anyone else running into this issue?
it's more noticeable in person but you can see it in the pictures
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yikes i think they made the leather TOO natural. i think they shouldve put a layer on top to shield it from the elements
Legacystar said:
bought the natural leather back for verizon and loved the initial look, but a few weeks in i'm seeing dark spots from my hands. i'm assuming this is dirt. i'm very easy with my phone and it only goes in my pocket alone
Click to expand...
Click to collapse
That's the beauty of leather in stead if aging it gains character and beauty
I like how my natural leather back aged but after a month or so it turned completely black where my hands would grip, this was fine for me but would kill the resale value (I usually change phone once a year-year and a half). last week my natural leather back ripped and and i ended up ordering a cognac leather backed one instead, its lighter then i expected but oh well.
MustangFTW said:
I like how my natural leather back aged but after a month or so it turned completely black where my hands would grip, this was fine for me but would kill the resale value (I usually change phone once a year-year and a half). last week my natural leather back ripped and and i ended up ordering a cognac leather backed one instead, its lighter then i expected but oh well.
Click to expand...
Click to collapse
did motorola replace it for you?
Legacystar said:
did motorola replace it for you?
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For $25+tax they sent me a brand new phone(they put a $250 hold on my card so that i can get the new one then send mine out). Sucks that MetroPCS charges $15 when you change phones though :/
I got the new one within 7 days, it shipped from china.
MustangFTW said:
For $25+tax they sent me a brand new phone(they put a $250 hold on my card so that i can get the new one then send mine out). Sucks that MetroPCS charges $15 when you change phones though :/
I got the new one within 7 days, it shipped from china.
Click to expand...
Click to collapse
did you go directly through motorola or through metroPCS?
MustangFTW said:
For $25+tax they sent me a brand new phone(they put a $250 hold on my card so that i can get the new one then send mine out). Sucks that MetroPCS charges $15 when you change phones though :/
I got the new one within 7 days, it shipped from china.
Click to expand...
Click to collapse
I purchased the pure edition from Motorola directly and did the warranty swap through them.
It was a pretty smooth transaction, although seems like I'll be paying for return shipping.
There was an article on one of the android sites, I forget which one, outlining how to clean it using saddle soap. I've used the stuff in the past and it works wonders on leather.
Found the link: http://www.androidcentral.com/how-clean-leather-back-your-moto-x-and-make-it-smell-oh-so-fresh
bugsy said:
There was an article on one of the android sites, I forget which one, outlining how to clean it using saddle soap. I've used the stuff in the past and it works wonders on leather.
Found the link: http://www.androidcentral.com/how-clean-leather-back-your-moto-x-and-make-it-smell-oh-so-fresh
Click to expand...
Click to collapse
i'm going to try this, they used it on black which wouldn't really show any dirt removal. but i will try it.
My navy blue model is a month old and it looks like it's fresh out the box (well, except for a big scratch near the top where I gouged it with my nail on accident ).
Yeah it's pretty much impossible to keep the leather pristine with daily use. I got the black leather and I sometimes wish I'd gotten wood instead, but overall I still love it. I keep my phone in it's own pocket and I'm gentle with it, but even a the wrong swipe with a fingernail will put a dent in it. My black leather doesn't show much dirt, but I've got a fair amount of denting.
Well boys, tried the saddle soap and it doesn't seem to help.
It's leather!!!! It will wear and absorb the oils from your hands. It isn't going to look new.
I knew after a few days it wasn't going to hold up well. I would have been okay with a little wear over time but I didn't go two days before I noticed spots on it. I ended up exchanging it.
Sent from my XT1095 using XDA Free mobile app
I have always thought part of the beauty of leather items, was the aging process. I have always done things to accelerate the process, I never thought anyone would want to curtail it.
cent_0_o said:
I knew after a few days it wasn't going to hold up well. I would have been okay with a little wear over time but I didn't go two days before I noticed spots on it. I ended up exchanging it.
Sent from my XT1095 using XDA Free mobile app
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Click to collapse
Exactly how I felt. I wanted it to wear and get that "Used Leather "look, but over time. Would have been nice if it could have stayed the natural color for more than 2 days.... went back and now i have bamboo, NO RAGRATS
CallMeBwana said:
I have always thought part of the beauty of leather items, was the aging process. I have always done things to accelerate the process, I never thought anyone would want to curtail it.
Click to expand...
Click to collapse
it would be nice if it was an even wear in, but a large dark spot is just unsightly
Legacystar said:
it would be nice if it was an even wear in, but a large dark spot is just unsightly
Click to expand...
Click to collapse
the rest will get darker with time and you will get some scratches and scuffs too, don't worry aboit that. Mine was scratched out of the box, I chose leather because it continues to look good in spite or even because of the wear
godutch said:
the rest will get darker with time and you will get some scratches and scuffs too, don't worry aboit that. Mine was scratched out of the box, I chose leather because it continues to look good in spite or even because of the wear
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Click to collapse
My 2013 plastic back looked flawless till the day I got rid of it...

Selling refurbished phones as new phones?

So my friend and I ordered our Essential phones at the same time. He had a friends and family coupon on his order, and I did not. We both got our orders today, and noticed that HIS phone looked a little odd. The factory screen protector had a lot of bubbles in it, as if it had been placed on a used phone and his screen already had a few micro scratches on it.
Mine on the other hand, was flawless when I took it out of the package. So we're wondering if Essential is sending out refurbished phones to people that used the F&F code to make up some of the cost?
It wouldn't surprise me at all. They tell a person that one can try it out for 15 days -they don't do that - they rent it to you for $35
I would like to share that view as well, the build quality even though is solid it is still not perfect. I have tiny gaps, minute little ones, where the display meets the plastic/titanium body. It is more evident in the white version because it has a white (plastic ???) strip running around the titanium body and the black screen meets this plastic white border and gaps if any are pretty evident. Its not that i have those minute gaps at just one place, it is at couple of places. I will try to get a good photo by evening.
Where was your friends phone shipped from? China or California? Where was yours shipped from?
heov said:
Where was your friends phone shipped from? China or California? Where was yours shipped from?
Click to expand...
Click to collapse
Mine came from China, his came from California.
photoman9988 said:
Mine came from China, his came from California.
Click to expand...
Click to collapse
I’ll compare with mine once it comes. Was it sealed in shrink wrap? And was the paper seal on the box intact?
heov said:
I’ll compare with mine once it comes. Was it sealed in shrink wrap? And was the paper seal on the box intact?
Click to expand...
Click to collapse
Yes, it was. Which makes me think that they may be creating new boxes to put the refurbs in so that they look new. I mean, it makes sense. It would be an easy way to go through all of the returned phones.
photoman9988 said:
Yes, it was. Which makes me think that they may be creating new boxes to put the refurbs in so that they look new. I mean, it makes sense. It would be an easy way to go through all of the returned phones.
Click to expand...
Click to collapse
yes, it would be easy. It is very weird it’s shipping from Pala alto... no company has inventory at their HQ usually! On reddit, they said they’re moving all their inventory to the US, but we’ll see. I get mine tonight. Did you and your buddy compare serial numbers? Is one much higher than the other? I don’t know how we can determine the build date from the SN, though.
I have a same problem, I bought from essential website and got a box with seal, but the inside of the box was broken and many dust.
luyen said:
I have a same problem, I bought from essential website and got a box with seal, but the inside of the box was broken and many dust.
Click to expand...
Click to collapse
Where was it shipped from?
heov said:
Where was it shipped from?
Click to expand...
Click to collapse
China, inside of the box was broken and many dust.
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Guys, I received my Essential Phone PH-1 today evening that was shipped from Palo Alto. I did use the F&F code for my purchase. Opening the box, I did notice a small chip on the bottom right side of phone on the back side. It does appear that the back has been tampered with, perhaps prized open?
Attaching the link to the image here.
https://imgur.com/a/9rdRX
Is there a reddit post or one on Android authority for the same topic?
Thanks.
I received mine from Palo Alto today, also used F&F. The plastic screen protector had bubbles, but it seems like everything is okay with my device. Couldn't really find any physical issues, and my SN is bigger than the phone I bought 2 weeks go.
Might be more so how the merchandise is being handled in that location. I would return it and report it to Essential.
photoman9988 said:
So my friend and I ordered our Essential phones at the same time. He had a friends and family coupon on his order, and I did not. We both got our orders today, and noticed that HIS phone looked a little odd. The factory screen protector had a lot of bubbles in it, as if it had been placed on a used phone and his screen already had a few micro scratches on it.
Mine on the other hand, was flawless when I took it out of the package. So we're wondering if Essential is sending out refurbished phones to people that used the F&F code to make up some of the cost?
Click to expand...
Click to collapse
To be honest. Probably so. I hate to say it but there were alot of returns and this is a small company. It only makes sense that they wouldn't shy away from doing it.
Hmm... Mine says its shipping from MENLO PARK, CA.. guess i will really check it out when it comes here
Sent from my Nexus 6 using Tapatalk
Open box != Refurbished.
An open box item can be sold as new.
A refurbished item is something different.
I got mine shipped from Telus (corporate). It was sealed and all but had bubbles too.
Could it be that when F&F code is used, then the company mostly sending out refurb/semi-used phones to customers?
In couple of days I am planning to purchase one from their website using F&F code and hope that the issue of receiving refurb isn't widespread.
Amazon Prime "New" EP-1
I'm wondering the same thing. I just received mine from AP (shipped from Hebron KY along with some other items). It came OEM sealed with shrink-wrap, but I see debris under the back's protection plastic. There are scratches along the Titanium edges/corners, a fairly large edge chip on the SIM slot and the SIM tray is not flush with the edge surface. There is also some kind of gunk between the Ti edge and screen and the top of the phone. I'm not usually hung up on cosmetics, but if this phone was returned earlier due to a defect I don't find until after warranty... I'd essentially (couldn't help myself ) be buying somebody else's problem. Pics on Dropbox: I can't add an actual link due to junior membership on xda, but think it's ok for u to fill in the url blanks if interested? https ... blank ...dropbox ... blank... /sc/xelgl6xxfmmxcxf/AACskouph7k3ZeDT1PupKo-Ba

Quality Control and Packaging quality of S10+

Hey Everyone,
I purchased the 10 Plus 128 GB Prism Black on 19/04/2019. The device is excellent however I am not satisfied with their quality of packaging. When I peeled out the back plastic film I could find some very minor user level scratches which could be seen under bright light from a particular angle. On the front there were very tiny air bubbles under the screen protector which were visible under bright light only when screen is off. The free case which came out from box had minor scratches as well on the outer side.
The phone came out of the sealed box and the store from where I purchased it (Reliance Digital) is one of the best electronics store in my country which is the authorized reseller of Samsung, Apple, Redmi, LG, Htc and many more. I tried showing the scratches to the staff over there but they said they couldnt find any scratches and it might just be fingerprint smudge mark or dust. The same thing happened with me when my iPhone X Silver came out of the sealed box, from the same store. All other phones that I purchased from that store like s8, iphone 6, iphone 6s, honor view 20 came out exactly perfect.
Also, the device's box had 1 imei sticker missing.. I don't know why. My other phone Galaxy A50 had all the 3 imei stickers on the box, Galaxy A8+ also had 1 imei sticker missing from the side of the box.
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I think you have personal issues if you're analyzing packaging under bright lights.
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shook187 said:
I think you have personal issues if you're analyzing packaging under bright lights.
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With bright light I mean normal daylight or when some light shines on it.
It's been awhile but I can remember my packages arriving kind of messy...
I found the box itself to be flimsy, cheaper feeling than my S3, but to be fair is the same box as my S8 so it counts for that too.
Aside from that, the inside was 100% perfect, specially the case, because the case comes inside another box, so if yours has damage, you probably should return if possible
opssemnik said:
I found the box itself to be flimsy, cheaper feeling than my S3, but to be fair is the same box as my S8 so it counts for that too.
Aside from that, the inside was 100% perfect, specially the case, because the case comes inside another box, so if yours has damage, you probably should return if possible
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Bad luck for me then,
I wouldn't say that exactly as damaged/broken/deeply scratched/bent but the scratches present on the back of s10+ and the cover were typically due to dust during packaging or manufacturing/testing and since the colour which I chose was black, it was very easily detected.. It has been 2 days and I got some more scratches/marks on my case and the back side of my phone (like small shiny dots and thin lines which shine in light under some angle even if the phone was all the time in the cover since I purchased it.. Except of the very light scratches on my device, the device is working stunningly without any defects. Some other people had also found air bubbles and scratches over their screen protector on s10+ because there is no extra protective layer above it.
About case, yes its inside a white box along with the papers, but there is a big hole in that box and enough gap to allow dust to go inside and scratch it during transportation or during packaging/manufacturing. I just wrote a feedback to the store and Samsung, both.
About returning, I tried it as soon as the box was unsealed and I found it, but the guy said he was not able to see the scratches though. Also, there is no return/refund policy in our country for Samsung/Apple phones.. I dont know about other brands because I didnt tried any. The process here is that if your device is not functioning properly or if any defect arises within 14 days of purchase, you have to take it in service and if they are not able to fix the issue, they will sign the DOA Certificate and seal your phone and accessories in its box, then you need to visit back the store (from where you purchased that device) and show the DOA certificate. After that, you can purchase anything from that electronics store of that same price or more price. Apple don't have even DOA/Return/Refund policy in our country.. all what they do is repair if there is any defect and nothing in case of cosmetic damages.
I hope they bring soon return/refund policy for electronics store in my country.

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