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Hey everyone, i decided to create a thread for all Atrix owners for all Hardware/Software issues.
The goal is to hopefully document all known problems so that owners can be aware of issues and possible solutions.
I don't have a Atrix myself, but 2 friends of mine do and i will post there issues and the problems we have had so far!
So please post all problems so that we can easily find issues here.
So 2 of my friends have the Atrix and man it's been ridiculous so far!
Friend M. the "mooseman", is on his 3rd Atrix!!!
-First issue he had on Atrix #1, the charge/battery low LED on the top right did not turn on ever! When charging or full battery or low battery, led never came on!
-Second issue on Atrix #1, the phone wouldn't want to charge past the 40% charge mark either using the wall charger or from usb power from a pc. Factory reset, removing battery and cycling battery no good.
Solution: Atrix was exchanged for a new unit.
Atrix #2 from the "mooseman"
-First issue was again a charging issue that got stuck at a percentage, i think it was at 80%, even after being left on wall charger for a hour, Again no good.
-Second issue was that the screen was "Flickering" mainly very noticeable on any black displayed on the screen. We first saw it on the home screen background on a black part of the background, tried resetting rebooting, no good!
Solution: Atrix was exchanged for a new unit. At the bell store the tech wasn't even able to access the sim card over usb on the Atrix with a special device they had to copy sim contacts and info.
"Mooseman" is on his 3rd Atrix and so far so good, for now. All his Atrix's were from Bell and running 2.2
Friend M-furries. the "Iranian Warlord", will be going onto his 4th Atrix!!!
-First issue with his Atrix #1, he was experiencing call connection problems and dropped calls if i remember correctly. Also he told me that it would turn on by itself sometimes.
Solution: Exchanged the Atrix for a new one.
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Solution: Exchanged the Atrix for a new one.
-Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!
Solution: "Iranian Warlord" will be sending this unit in to get another one!!! He will be on his 4th Atrix!!! lol! All his Atrix's were also from Bell and running 2.2
Mods, can we make this a stickey?
Tell us more..
Well hopefully he will have a good unit when he gets his 4th Atrix, i hope! I'll let you guys know as soon as he gets it.
Update: Actually my friend with the "Attrix #3, he had it for a couple of weeks and now he is getting an issue with the screen "Flickering", it appears to be "Flickering" on the top status bar!!!"
After further investigation, It's actually the whole screen that was flickering, furthermore it only appeared when the battery was around 20%, however it disappeared as the battery further discharge towards the 5% battery level, strange indeed. Perhaps somethings up with the power management.
We also found out that there is a Bell update for 2.2 that fixes a couple of bugs, so we'll try that out on his phone and after testing it for a while I'll post here any updates from it! Hope that it works because these are awesome superphones!
We are going to try this update first before getting the 4th atrix.
speeman2049 said:
-Issue on Attrix #2, he had rooted the phone and enable 3rd party programs within settings, phone was functioning fine and was rebooted many times without issue.
He then decided to download "Talking Carl.ipa" which is a iphone app lol, why, god knows, but he tried it and when he did it didn't work as expected and gave him a force close, he forced closed and when he did, the phone rebooted.
Only thing was that know it wasn't booting up at all! It remained on the pulsing moto bootup logo and did not boot, even after many attempts nothing.
He went into recovery mode and did factory reset, what happened after that?
His phone booted up except that the resolution of the screen was as if it was really high as everything including the main menu, taskbar icons, text, everything was supper small and very hard to see!!! Furthermore he tried the phone dialer and nothing, it would try to open then instantly close! So no more phone except if it was a incoming call . He then looked for a stock rom for the Atrix but didn't find any so he tried to install gingerblur rom and still no good, everything was super small and phone dialer still closed when launched! We downloaded all drivers, moto agent and motorola sync and could you believe that there is no emergency firmware recovery within motorola sync!!! No recovery or option to upload a firmware, wtf!!! The samsung galaxy S had that option through Samsung Kies, as does the iPhone from iTunes, what the hell motorola!!! Called there tech support and it was useless, they tried a ota update lol!
Click to expand...
Click to collapse
Sorry to say but your friend is an IDIOT there! Like really? What was he thinking loading an iPhone app. It's OBVIOUS that it WON'T work. I mean if it was THAT easy, we'd have ALL of the iPhone apps running alongside with our android ones! Second this is in no means a fault on the Atrix. This is purely HIS fault. Your friend took the chance too root. He should have done his research and had he, he would have read in basically every ROM/root thread here that THE BELL ATRIX does NOT have a SBF to fall back.
I'm just surprise that Bell would let you exchange the phone because once you root, you lose your warranty.
fairly happy with 2nd one BUT !!! .....
My 2nd Atrix works OK so far. The first had the voice quality issue.
I still have 2 big problems:
1. WiFi crashing router. After some time (sometimes many hours) my router will crash (needs full restart/unplug). I put the Atrix on its own router so it does not affect the rest of my home network.
This happens with my Actiontec (FIOS), D-Link Dir655 and Linksys WRT54GP2 (super old but thats what the Atrix is currently on)
My DIR655 is running pretty old Firmware but I just dread redoing all my setup/config if I go to the latest 1.3x.
Does anyone here use the Atrix on a DIR655 N router without problems?
I turned Wifi sleep of on the phone etc, etc but still!
Pretty annoying but I can live with it. My first Atrix did exactly the same.
2. VOIP mic problems! Skype, sipdroid etc... Its supposedly a problem with the MOTO implementation of the AudioSource Object. Its very limited and does not allow commonly used settings. I read that you can also only use the back mic.
I wonder what MOTOs official statement on that is?
Its true and I told him that he was retarded for even trying that lol! Luckily he was able to change it! However he is still having issues with this atrix, he's waiting for the bell ota update to fix a bunch of bugs on 2.2
My 2 friend's haven't had any wifi problems though, perhaps its the router your on? Wifi has always worked on all they're atrix's that they had so far!
Issues:
1. The LED (one of them would flicker and then go off).
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
3. I have a problem with network error on the Market app.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
6. I get randomly disconnected from the AT&T network.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
spacev said:
Does anyone here use the Atrix on a DIR655 N router without problems?
Click to expand...
Click to collapse
I'm actually using a DIR655 and I don't have any problems. Then again, I'm using firmware 1.33NA. That's bizarre though, I've never heard of a device crashing the router. I'd recommend that you bite the bullet and upgrade your firmware. You do know that you can save your current configuration, right? It's under:
Tools > System > Save to local harddrive
Love this phone so far. Luckily I haven't noticed any of the mentioned problems. Except 1, with VOIP, it doesn't seem to be working properly. Yesterday I tried Skype, tried speakerphone, tried headset, tried BT, nothing worked, I can hear the caller, but they can't hear me at all. Now today I tried again, I can still hear them, and there is a weird progress, they can hear me, not with BT, but with headset and speaker both, but my voice as they say was very broken, noisy, too much disturbance etc...
Besides this issue, (M)Atrix rocks!!!
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
And it worked fine for one day x.x
wirednix said:
Issues:
1. The LED (one of them would flicker and then go off).
Click to expand...
Click to collapse
no issue here on that...not sure what to suggest :/
2. The voice quality on the phone. Everyone would tell me I sounded muffled.
Click to expand...
Click to collapse
hmm...I remember reading that people that had this issue, when they lowered the noise cancelation feature, they didn't sound muffle anymore. Maybe you can try this out? I don't have this issue, so not sure if that will help.
3. I have a problem with network error on the Market app.
Click to expand...
Click to collapse
Are you still getting this on WIFI? I know sometimes the Market acts up on its own, though I haven't heard of it happening recently.
4. If I leave my finger relatively still on the screen for longer than 15 secs, the will stop responding for a few secs and go crazy. (This happens with all units. It's a "feature" on the phone). Kind of makes it hard to play games.
Click to expand...
Click to collapse
hmm...got to try this to see if I have this issue.
5. I can't lay down the phone on any surface that is not flat, as the LCD will not work (ie. bed)
Click to expand...
Click to collapse
I've noticed the opposite accutally...if the phone is ON a flat surface, it doesn't respond properly. Like multiple times I am required to click on an icon shortcut on the homescreen.
7. I get a few reboots per week. Sometimes in the middle of a call.
That's all. Besides those things, the phone...is still horrible.
Click to expand...
Click to collapse
I think you should exchange it for a different phone :/ I know the reboot issue is fixed with the 1.5.something update for AT&T.
CrazyMcCool said:
Atrix just wont connect to mobile data, it will tease you with showing you there is an H+ connection available, but it wont let you axx it..
Click to expand...
Click to collapse
Have you forced trottle your network to only be 3G? Are you in a known weak 3G area when that happens?
Hi, i have problems with random reboots its really annoying.
Some roboots arent random - when i recieve/send sms phone reboots almost everytime or when someone calls me its the same - reboot.
Any fix for this?
Thx
I have Defy+ (MB526), 2.3.6 android, 2.6.32.9-gbdd614e kernel, stock ROM
try wipe or flash other sbf that you can flash
Don't flash anything, if it persists after a wipe, send it back
Sent from my MB525 using Tapatalk
Someone on this forum reported rebooting issues caused by a slightly shorter than spec battery (actually a few people as I recall). When the phone was moved it often rebooted and the fix was to add a single piece of electrical tape to the end opposite contacts. May be worth a try.
Switch to 2g and mobile data off then see if it reboots.
Might be this-
http://forum.xda-developers.com/showthread.php?p=21237004#post21237004
Ok, thanks for the answers, flashing doesnt work Ive tried it many times..
Ive just tried 2G and electrical tape, hope it will work
A few causes might possibly be the answer.
1) firstly confirmed the rom by playing the overclock settings. Some rom having too low on voltage or frequency setting. Or the rom itself is not stable. Flashing another rom is only way to confimed this.
2) Battery might have factory defect, use battery monitor widget to monitor the voltages/current of the battery consumption. change battery(borrow from friend) to see if the reboot still happen.
3) Check battery connection on the phone. Make sure no loose around it.
4) If all the above still causes the random reboots. you can return it back to the shop to repair the handset.
seems switching to 2G helped, no reboot since switch, thanks
This is the same problem I had with my Defy+
It used to reboot randomly for no reason even when siting on a desk doing nothing
all of a sudden i would hear a notification to say the sd card was loaded informing me it was rebooted.
When it does decide to reboot it can do up to 4 or 5 reboots continuously
I sent it back and got a new one.
The new one does the same thing but very rarely
maybe once every month or 2 months
I have posted about this on the Motorola Forums and There are other people with the exact same problem as us.
One of them mentioned they had to send their phone bak to Motorola and they replaced the main board and will get back to say how it went.
But since then no answer and Motorola changed their forums
https://forums.motorola.com/posts/4e8655afee
mine is not rebooting anymore
Splashik said:
mine is not rebooting anymore
Click to expand...
Click to collapse
Can you confirm if it's 2G or tape?
I purchased Defy+ 20 days ago with exactly same configuration as the one described in the beginning of this thread. Phone reboots at random when I am in the middle of conversation, or while accessing data through mobile network or while present in areas with extremely low single. I tried using a new SIM, checked loose ends (if any) of the battery i.e. stuck a 1 layer of tape on one end, also switched to 2G. The phone continues to reboot especially when I access internet on mobile network, and also booted once while I am in a call.
Unfortunately the customer service in India (any company) would be pathetic so I'm not hopeful in having Motorola fix the problem if I take the piece to their support centers...
Narasimha
Narashima,
I have heard of Defy going crazy when trying to access data in an area where the data signal is weak and goes in and out. Can you confirm you are getting reboots if you turn data OFF? Not sure how your phone is configured, but I mean even cut off 2G.
I have looked at a few posts here and I seem to be having the same problem as many people on cm7 however I'm on stock ei22 (upgraded modem last night to EL and that didn't fix). The phone was working fine then I had the dumb idea of using my epic on uscc. Anyways as far as I know all settings (m.ip and such) were reset back to sprint as we decided to stay with them and I have done several dialer resets. The main problem is when I call I can hear the person but they can't hear me. The only way to fix it is to hang up and imediatly call back then its all ok. Its like this for every call I make (inbound seems uneffected. Any ideas of a check box I could have missed or messed up or and zips to fix this?
I have the usual tools I can work with such as cdma ws, qpts qxts etc (typing from memory so I'm sure these are. Not right letters but you get the idea)
Thanks for your time.
Sent from my SPH-D700 using Tapatalk
OK, having a huge problem with my Nexus 4. I'm still running stock kernel/ROM (although I am rooted) and everything about the phone works great EXCEPT for the phone itself! What I mean by this is: everything works (data, texts, tethering, et cetera), I can make and receive calls... but on those calls, there is no sound in *either direction*; when on a call, the mic doesn't pick up my voice, nor does the speaker relay the caller's voice. WTF?
My in-call volume is set to maximum, as checked via Power Toggles.
I've also noticed that the phone has a hell of a time hanging up after a call. For instance, I make a call on the N4 (again, no voice/sound during said call), and when I go to hang up the phone screen simply says "hanging up" and hangs like that for almost a minute. If I try to make another call after that, I get an error "Call Not Sent".
Any ideas how I might be able to track this problem down?
I should also mention that I don't know how long this problem has been present. I really don't use voice calling very much. When I tested the phone when I first received it, I simply made a call from it and to it from our land line and made sure it rang... I didn't think that there might be any issues with the call itself!
I have a brand new N4 that I just rooted using WugFresh toolkit and I see now that I can't hear anything during a call nor can the other person hear anything.
I've tried downgrading to .33 and .27. Also reflashing .48 with no success.
What should I do?
If you are experiencing the same problem I was, it wasn't fixable. I tried everything (reflashing stock, trying different ROMs, etc.)... and apparently it was just a hardware defect. I contacted Google and after explaining the issue (which they hadn't heard about at that point) they shipped me a new phone, which works perfectly.
I would highly recommend not wasting your time trying to diagnose the issue further and get in touch with Google about getting a replacement.
Cheers,
Matt
Thanks a lot for getting back to me. I contacted them and they already sent a replacement unit.
I found a thread on Google forums with six pages of people complaining about this. Apparently is not an isolated problem. Half of the people have the problem after updating to 4.2.2 and the other half (last pages) are all with new phones (4.2.2).
jumped in been a while since I had a play with LS - first impression love the splash screen :good:
Same problem, no warranty
Lucky you guys who were still under warranty. My Nexus 4 is 2 years old now and I just got this problem. It seems to be software related. The mic and speaker works for anything else other than placing phone calls. Furthermore, even if I plug a standard headset thought the 3.5mm jack, still no luck. The same with bluetooth headset.
It's interesting that when this problem started I would be able to place or receive a call once per reboot, i.e., after rebooting, the speaker and mic would work on the first call, but not for the second call unless I reboot the phone. Now I doesn't work even after reboot.
Gargabe?
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
novicz said:
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
Click to expand...
Click to collapse
I have the same problem.
Reverting to stock solved the issue form me until a fix for CM11 will be found.
BTW there is a bug report for CM11.
I can't post links but the code is CYAN-5728 on the CM bugtracking system.
novicz said:
Hi,
I have exactly same problem with sound during call. I'm using CM11. It doesn't matter if it is nightly or snapshot, simply there is no sound during call. Everything except calling works fine - music, ringing etc.
Restart didn't fork for me and also deleting application data has no effect. I've found only one solution - factory reset approximately each week. It is obvious that this is only workaround and not real solution.
I don't know if it is HW or SW issue. Strange think is that factory reset helps.
Any ideas are welcome. Thank you in advance.
Click to expand...
Click to collapse
The issue is with Google Play Services. more specifically the checkin service within it.
(this is from the CM bugtracking system , code: CYAN-5728, as stated by pupillo)
download/install the app "DisableService" from the play store. (must be rooted)
under the [System] tab, browse to "Google Play Services", tap it, then browse to "checkinservice", uncheck. (it will prompt for superuser, allow)
restart phone
try placing/receiving a call
none of u guys spent even 1 second to check this forums for answer. there have been at least 2-3 threads about this issue, all of them containing/linking to the fix.
The minute I turn on my 3g any normal voice calls made from my phone gets disconnected within a second.
If I switch to Wifi / 2g the issue is solved!
I have tried Settings - Call Settings - Additional settings - Caller ID but the option of caller id itself is unselectable!! I have read many people saying to select caller ID and set network default fixing the problem but on my phone it is unselectable!
Please advice on how I can fix this problem! Thank you
Facing exactly the same probelm
Dark Prince X said:
The minute I turn on my 3g any normal voice calls made from my phone gets disconnected within a second.
If I switch to Wifi / 2g the issue is solved!
I have tried Settings - Call Settings - Additional settings - Caller ID but the option of caller id itself is unselectable!! I have read many people saying to select caller ID and set network default fixing the problem but on my phone it is unselectable!
Please advice on how I can fix this problem! Thank you
Click to expand...
Click to collapse
Even i am facing exactly the same problem. Any help to fix this would be greatly appreciated. I think this has started after updating the software.
Dark Prince - Did you too update the software from 2.1 to 2.2 before this problem started?
Any relief for this problem pls?
Sent from my MB525 using xda app-developers app
Not solved.
mrsukesh said:
Even i am facing exactly the same problem. Any help to fix this would be greatly appreciated. I think this has started after updating the software.
Dark Prince - Did you too update the software from 2.1 to 2.2 before this problem started?
Click to expand...
Click to collapse
No I am running stock 2.3.6 and havent done any updates since I got my phone 6 months back! The problem is still not resolved!
I beleive it is a problem with my carrier Airtel as they say that there is 3g upgradation going on in my area. But I still face this problem all around Bangalore!! I cant understand what is the major cause of this problem! I have used my sim in my friends Sony Ericsson Arc and there is no issue whatsoever! Im still waiting for a solution. Please lemme know if you find anything as well! Tx
I don't think its a problem with airtel because I'm facing this problem with vodafone, I m facing the same problem with airtel sim also in the same handset however same sims are working fine with other handsets.
Initially vodafone told it might be a problem in their network but after checking they confirmed that there is no issue with their network.
I feel its an issue with phone itself but know its related to hardware or software. Factory reset also didn't work, tried all possible ways that I could think of including replacing sim but no lucktill now.
I took phone to motorola service too, all they could suggest was to replace sim and factory reset which I've already done, only solution left is to give the phone for checking and they need 2 days to check if any fault is there.
Did your phone always had this problem or started recently? Do u remember making any settings in phone before this problem started?
Sent from my MB525 using xda app-developers app
This problem was recent.
mrsukesh said:
I don't think its a problem with airtel because I'm facing this problem with vodafone, I m facing the same problem with airtel sim also in the same handset however same sims are working fine with other handsets.
Initially vodafone told it might be a problem in their network but after checking they confirmed that there is no issue with their network.
I feel its an issue with phone itself but know its related to hardware or software. Factory reset also didn't work, tried all possible ways that I could think of including replacing sim but no lucktill now.
I took phone to motorola service too, all they could suggest was to replace sim and factory reset which I've already done, only solution left is to give the phone for checking and they need 2 days to check if any fault is there.
Did your phone always had this problem or started recently? Do u remember making any settings in phone before this problem started?
Sent from my MB525 using xda app-developers app
Click to expand...
Click to collapse
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.
Additional info
Dark Prince X said:
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.
Click to expand...
Click to collapse
I also want to state that when my 3g was on before the issue began it used to be displayed as H - meaning high speed internet. Since the day I ve been facing this problem the H symbol changes to 3G - once this transition takes place immediately call gets dropped. I ve never seen the 3G being displayed before the problem.
Question: Does the 3G have to be switched off automatically once a call is made? Like for eg. if you re connected on wifi, even when you are in a call the wifi is still on and active in the background.
Is the 3G supposed to switch off automatically once a call is made just like it does when in 2g??
Some of the things I remember which happened before this problem started are:
1) I updated the firmware.
2) I kept a heavy bag on my phone by mistake.
3) I changed the phone's battery, I'm now using the an extended battery bought from eBay.
4) I changed the screen guard, using a matte finish guard now. (wondering if the solvents that they use while fixing the screen guard have any impact on this)
5) I started using the application Team Viewer a lot to operate my home laptop from office.
I've mentioned everything that I could think of, is any of this matching with you?
Its was a very good handset till this problem started, I don't want to buy a new phone just to fix this problem.
One more thing I observed is that this problem has increased over time, initially when this came to my notice 50% of the calls got cut while using 3g, but now all calls are dropped while using 3g.
The calls - both incoming and outgoing are working fine even if 3g is on but no data is being transfered. Once the call is connected 3g works fine. The problem is only in starting/initiating the call while 3g data transfer is happening once the call is connected 3g is fine.
Regarding my usage:
I've been using this phone very roughly from past one n half year, I use it regularly to download using both wi fi n 3g, I listen to music everyday using bluetooth n also watch many movies on my phone itself.
In short usage is very high n rough.
Could it be a wear n tear damage because of this?
Pls let me know if any of the mentioned points match with you which will help us locate the reason for the problem.
Sent from my MB525 using xda app-developers app
No matches!
Dark Prince X said:
You're right.. I guessed the same! Well this phone has been giving me this problem since January of this yr. Before that it was perfect! I cant remember making any changes in the settings. I have also done a factory reset but the issue isnt solved. I cant understand what to do now?! this really is getting irritating cause every time i have to make a call i switch off the Data using toggles widget and turn on again once done. I cant do this forever. Even the calls which I get from someone else gets cut in a second and appears as a missed call. I desperately need someone to suggest a cure for this!
Do let me know if you have made any setting changes recently . I ll try to remember if there is any common changes we have made and try to find a solution for this.
Click to expand...
Click to collapse
mrsukesh said:
Some of the things I remember which happened before this problem started are:
1) I updated the firmware.
2) I kept a heavy bag on my phone by mistake.
3) I changed the phone's battery, I'm now using the an extended battery bought from eBay.
4) I changed the screen guard, using a matte finish guard now. (wondering if the solvents that they use while fixing the screen guard have any impact on this)
5) I started using the application Team Viewer a lot to operate my home laptop from office.
I've mentioned everything that I could think of, is any of this matching with you?
Its was a very good handset till this problem started, I don't want to buy a new phone just to fix this problem.
One more thing I observed is that this problem has increased over time, initially when this came to my notice 50% of the calls got cut while using 3g, but now all calls are dropped while using 3g.
The calls - both incoming and outgoing are working fine even if 3g is on but no data is being transfered. Once the call is connected 3g works fine. The problem is only in starting/initiating the call while 3g data transfer is happening once the call is connected 3g is fine.
Regarding my usage:
I've been using this phone very roughly from past one n half year, I use it regularly to download using both wi fi n 3g, I listen to music everyday using bluetooth n also watch many movies on my phone itself.
In short usage is very high n rough.
Could it be a wear n tear damage because of this?
Pls let me know if any of the mentioned points match with you which will help us locate the reason for the problem.
Sent from my MB525 using xda app-developers app
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Click to collapse
Well Sry but nothing in common! For me since the beginning of the problem, 100% of the calls are getting dropped! its been a month now. Do you face this problem in a specific area or all over town? Ive searched a lotta forums for an answer but to no avail! I dont know if rooting the phone will help!?!?! but that is my next step. Did you try going to Settings<Wifi and Networks<Mobile networks and selecting 3G only? FOr me the problem persists but i guess you should try this.
Hmm, problem is all over the town.
I've also selected 3g only in settings.
Even I'm thinking of rooting my phone but I'm afraid I'll brick my phone.
How are you planning to root your phone?
Sent from my MB525 using xda app-developers app
I guess we have 2 probs in common!
mrsukesh said:
Hmm, problem is all over the town.
I've also selected 3g only in settings.
Even I'm thinking of rooting my phone but I'm afraid I'll brick my phone.
How are you planning to root your phone?
Sent from my MB525 using xda app-developers app
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Click to collapse
I ve posted on a forum for rooting advice as well! Still confused on which procedure to follow. The cm10 JB from Quarx sounds promising but only for defy MB525! Lucky you. I still have to wait for the MB526 which is not yet stable!
Thanks, can you pls provide the link to the page where step by step rooting instructions have been provided..
Do let me know if you come across any solution or workaround for this problem, I'll also update you if I get any..
Sent from my MB525 using xda app-developers app
Root
mrsukesh said:
Thanks, can you pls provide the link to the page where step by step rooting instructions have been provided..
Do let me know if you come across any solution or workaround for this problem, I'll also update you if I get any..
Sent from my MB525 using xda app-developers app
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=1768702
This link seems to be the best method based on comments but I dont know how to.
Phone given for Service!
Dark Prince X said:
http://forum.xda-developers.com/showthread.php?t=1768702
This link seems to be the best method based on comments but I dont know how to.
Click to expand...
Click to collapse
Ive given my phone for service today. Hope I ll get my phone fixed!
Great, let me know if its fixed. I'll also get it done.
Rooting seems to be complicated, didn't do it as I'm afraid of briking my phone.
Sent from my MB525 using xda app-developers app
Still in service
mrsukesh said:
Great, let me know if its fixed. I'll also get it done.
Rooting seems to be complicated, didn't do it as I'm afraid of briking my phone.
Sent from my MB525 using xda app-developers app
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Click to collapse
I gave my phone for service yest and I am expecting it tomorrow in the evening. Will Keep you posted on the update.
Same problem
I am EXACTLY facing the same problem. I have an AirTel sim and I don't remember from this problem got started. I tried restoring factory setting, flashing the phone in authorized service center and nothing helped. I was about to install custom ROM and just read this thread in the forum. I will wait for some more time to see if any of you is lucky enough to find a solution for it.
As a temporary workaround, I have changed the GPRS to 2G and its working now. In 3G, if I try making calls, the data connectivity will not be cancelled, but in 2G, as soon as you hit the green button, the data will be cancelled.
Please reply if you find any solution for it. Thank you!
Solved!
Noob-New said:
I am EXACTLY facing the same problem. I have an AirTel sim and I don't remember from this problem got started. I tried restoring factory setting, flashing the phone in authorized service center and nothing helped. I was about to install custom ROM and just read this thread in the forum. I will wait for some more time to see if any of you is lucky enough to find a solution for it.
As a temporary workaround, I have changed the GPRS to 2G and its working now. In 3G, if I try making calls, the data connectivity will not be cancelled, but in 2G, as soon as you hit the green button, the data will be cancelled.
Please reply if you find any solution for it. Thank you!
Click to expand...
Click to collapse
Please call me at 09900567837 . I ve found the issue to the problem!
Please find if anything in common
Dark Prince X said:
Please call me at 09900567837 . I ve found the issue to the problem!
Click to expand...
Click to collapse
1) Does anyone of you NOT use motoblur Account????
2) Does anyone of you NOT use google account in your phone?
I think the solution lies in the questions above. If you use either one, the problem will persist. Try to factory reset your phone and skip log in Motoblur and Skip google account sync. The problem should be solved.
No luck
As suggested by you, I did a factory reset and tried making call without adding Google account and it didn't workout. I had the same problem. I even tried adding another Google account (after wiping data) and same problem. I lost hope
I am gonna use my mobile with 2G only till someone finds a permanent solution.
Thanks for your help!