Hi, Today after a couple of hours trying the phone, when i rebooted the phone, a message showed up saying that the memory was not recognized. After a couple of more reboots, the message changed showing that the memory needed a format, but i could not format it from the phone. After it, i took the battery off to look at the memory, trying to take it off and put it on again, but i could not take the memory off! The memory was below the slot. It looks normal, but i cannot take it off since it is being blocked by a black plastic. I was told that the memory was supposed to go off by pushing the microsd, but i cannot even push it since it is below the slot and not in the slot. I dont know if it is normal, but when i just got the phone, i thought the phone did not have any memory in there, and inserted a microsd of 16gb in this slot. I realized that the memory was still 8gb and not 16gb, so i took the 16gb away. I couldnt see any memory in the slot and after a while i looked that below the slot was a number 8, realizing that that was the memory. At that time, the memory was working properly until i played some music in my car and the application was forced to close. I turned the phone OFF and sine that time, the memory could not be recognized. Please, someone help me!
Thank you guys in advance!
By the way, when i was in the car after the application crashed, after rebooting a couple of times due the memory error, the phone didn't want to turn on. After waiting a couple of minutes, it worked. Now, after a couple of hours with the same memory problem, i turned off the device and now it doesn't turn on, even with the USB connected.
You stuffed two cards in the slot when you first got it?!
i'm confused by ur post. so you are saying you attempted to jam a 16gb into the memory slot because you thought there was no microsd in the memory card slot? only to realize there was a 8gb microsd in there already? if that's the case you probably did some damage to the memory card slot by forcing a 16gb mem card on top of a 8gb mem card. if u purchased it from a retail store, i try taking it back and say the mem card doesn't work without mentioning you jammed another mem card into it.
I tried to since the slot was empty and the empty size was the exact size of a micro sd. When i just got the phone, i could not even take the microsd off since it was below the slot, not in the slot. There was a big empty space in the slot.
??? Did you try shoving it into the SIM card slot??
What do you mean? The micro SD? no. I inserted my SIM card as normal to the SIM Slot. The only thing missing was the memory from the microsd slot. The memory could not be seen and the slot looked empty.
i'm confused did you or did you not jam another 16gb sd slot but you found out there already was a 8gb in it already?
Modders please keep this thread. I sold the X10 to the thread starter and will need this as proof that he damaged the phone himself and requesting refund.
thank you
i don't even know what he is trying to say.. the area below the microsd slot is solid.. so how do you even jam a microsd underneath it? and there's no way in hell you can fit 2 microsd in that tiny microsd slot..the slot itself is almost an exact fit with not much wiggle room.. and beside.. u said you THOUGHT there was no memory card in the phone so you INSERTED a 16gb in only to realize there was an 8gb in there already.. that sentence alone will prevent you from getting any refund out of it..
Ok.. I think I know what he's saying... He's saying that the SD card SLOT was empty so he put a 16Gb card in.. however.. what he didn't realise at the time was that the factory which packaged that phone had attempted to pre-install a Micro SD card already.. but had pushed it underneath the slot instead of pushing it into the slot... Therefore "polostarz" I think that you might need to see the handset before you assume incompetence on the part of this customer... sounds to me like the factory have done the damage.
yes i asked him what he meant so i asked him to send me picture but as you will see the 8gb sd card is where its suppose to be. But looked how he damaged it while forcing it in and out. It was perfect before nothing below or on top of the sd slot.
if it was like that when he first got it he would have told me. but the very first thing he said to me was that he could not find the sd card.
you got a bigger picture? it's awfully tiny to see anything
yes. I assure you that it was in perfect condition when I sold it except the battery cover was a bit squeaky. I sold this on Ebay by the way.
polostarz said:
yes. I assure you that it was in perfect condition when I sold it except the battery cover was a bit squeaky. I sold this on Ebay by the way.
Click to expand...
Click to collapse
i'm guessing those are the "after" pictures?
It looks like the plastic at the end is broken, don't think this is a production problem.
polostarz said:
yes. I assure you that it was in perfect condition when I sold it except the battery cover was a bit squeaky. I sold this on Ebay by the way.
Click to expand...
Click to collapse
my battery cover was was also a little bit squeaky.
I just used pincil to draw around the edge of battery cover and I've never heard that sound since then.
I think he couldn't push it because he pushed it downward rather than pushing it as in sliding motion.
The memory is still 8gb because the new 16gb card that he somehow inserted it was on top.
That pretty much damaged the memory slot
I think that is an user error, that is what User Manual for.
yup, I was try to help him with his problem so i asked him to send me pictures. At first, I thought he was trying to put the sd card into the piece of plastic right next to the camera. He sent me pictures and i saw the damage and asked him why is it like that, he said it was like that when he got it. heh
anyone knows how the damaged microSd might have affected the phone and left it unable to be turned on? Try to repair by updating?
Related
Hi All,
Wonder if this is common or should I return the unit now. Had my Dopod 838 Pro for a week now. Great phone/PDA but since new, it does not always recognise a Micro SD card at first insertion. Tried 1x512 Sandisk and 2x1gb Ultra II cards with same issue. Phone has latest ROM from factory, 1.03.707.4. The insertion seems "clunky" too, that is, it doesn't go in smoothly like regular SD and Mini SD devices I have got.
What I have noticed is that if I only insert just enough to lock the card in it seems okay, but if I push it firmly home, it is more likely to remain unrecognised.
In every case, once recognised, it runs, saves, reads from the card flawlessly so it does seem like this is a hardware issue. But if all the Hermes phones are similar, it may be just one of those characteristics of the phone and nothing too much to worry about. Just like to know so I can relax or act as the case may be.
Thanks for any feedback guys...
John
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
MarkD said:
Yes, I have found a similar issue. If I remove and re-insert the card a few times it eventually gets noticed.
It's the only glitch I have had on the device after 3 flawless months
Click to expand...
Click to collapse
Quite a few seem to take a few goes before recognised but usually seem to work fine once recognised.
Might be a bit concerned about jpfe8851's clunky slot and if it seems to go past the normal stopping point - Have not seen reports about this and mine does not do this.
Mike
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
If you use your camera application to save the pictures on a memorycard, try to run the camera after inserting the card if it doesn't detect it. The camera app. then informs you that there's a new memcard inserted and do you wanna use it to save the files on.
Not so much of an hasle, considering how often you really remove/insert memory cards and the hermes has the camera button just opposite to card slot. And the application doesn't stay on the process list if you close it from the X (cross on upper right corner). The OK button doesn't completely close the application.
Inc said:
I've noticed that it works everytime for me if I insert the card with the device turned off.
Martin
Click to expand...
Click to collapse
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
y2whisper said:
Same with me I turn it off to remove and then turn it off to insert and it will pick up the card
Click to expand...
Click to collapse
This sounds like good practice and I'm sure for most folks this works. I think though there some people that struggle to get Hermes to recognise the card even when inserting it when off. Generally it does recognise it in the end but there could be a few reasons for these issues (formatting, fragmentation, poor physical contact and so on).
I think your advice is good though and should become routine whenever the card is removed/inserted.
Mike
I've used a 1GB PQI, a 2GB normal Sandisk, and a 2GB Sandisk Ultra, and all have worked fine. Except one of the 2GB doesn't like my card reader
i found formatting the card help. Originally it would only be detected if the phone was turned off.
Unfortunately I didn't have a card reader, so used an adapter to format it in my digital camera and have no idea how it formatted it. But it now works everytime without fail!
Thanks Guys...
Sounds like this is fairly common. I've found even since I posted the original question, that provided I just push the card until it clicks, it starts up every time. With my old Axim x50v and Atom, I had to really push the SD cards as far as possible to engage the lock whereas the Dopod clicks just after the edge of the card is past flush. Gently does it seems the rule.
Mike, I appreciate your concern but the clunkiness I think is more related to the card design, having the bumps along one side, than the slot. Also, these things are all rated as hot swappable, so we should all not have to turn off just to change a card. I don't change cards that often, but when I travel, I swap cards a bit as I take a couple cards with music on to listen to while flying.
For all with the issue, I suggest you do as I said in the first paragraph as that seems to be the clue, just press the card until you feel it engage the lock and see what happens.
Thanks all for your feedback. I'll carry on without a visit to service as the phone is terrific and the keyboard (my reason to replace the Atom) is superb.
Best regards,
John
*Solution*
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
i've done all the suggestions given on this topic but i still can't get my JasJam, which is about 13hours old, to recognice my microSD card. I've tried a 512mb and a 1gb and no luck... i'm leaving tomorrow and i'm worried if the service center will want to repair it rather than exchange it.
hi fone_fanatic,
if its a fault with the jasjam, you will receive a replacement if its under 30 days old. but the replacement procedure sucks.
Are you in Australia and a Telstra customer? If so, telstra calls imate support to obtain a service reference number, then they will send your pda to mobile phone solutions (MPS) in QLD, they will inspect it and then return a new jasjam to your retail outlet. once the retail outlet receives it they will give you a call to come and collect it.
the warranty is Imate, not telstra, so once it leaves their stores, imate are the ones who do the replacement through Mobile Phone Solutions.
Turn around time, 1 week for my replacement to be couriered to QLD from Melbourne, 5 days turn around time from MPS, 4 days for the new replacement to be couriered back to melbourne, 1 day for me to pick it up. so around 3 weeks.
Now, MPS is closed from Dec 22 to Jan 3 and they are out of JASJAMS, they are awaiting more from imate for warranty replacements (my friend is wating for his replacement) so turn around time could be longer.
life sucks sometimes......
Thanks for that info Jasjamming. I'm in saudi arabia visiting family and friends for the holidays, and the process you just described soounds very similar to the one that was described to me today. BUT... turns out the device is fine, the cards i tried were both Nokia MicroSD cards that came with nokia phones and for some reason the jasjam won't read them. So i bought a 1gig Sandisk and it works fine!
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
A soft reset always seems to work for me
aprmike said:
Im having the same issue with my Hermes and a Sandisk 2gb card. It worked fine for a few weeks, but now wont detect at all. Interestingly the screen comes on when the card is inserted or removed - I'll test the card in a reader to see what shows...
Click to expand...
Click to collapse
There's a thread here http://forum.xda-developers.com/showthread.php?t=294324 which gives some fixes to this problem. The thread is a bit long so it may be best to read from the end backwards.
Also, I believe this problem has been taken care of in the cooked WM6 roms. My SD card hasn't disappeared since upgrading to WM6, but did all the time when with Vodafones UK rom.
broken microSD card?
I have a Sandisk 2GB microSD card, that after a few days stopped working. Whenever I insert it, the device hangs completely. It doesn't matter whether I had turned off the device before inserting. The device stays unresponsive when I eject the card again, I always have to do a soft reset to bring the device back to live. I tried to insert the card carefully (as someone here mentioned the issue with the little notch), but it doesn't make any difference. The card is never recognized, not even after a soft reset. This is obviously very frustrating, as I had just installed a couple of useful apps on the card.
Do I need a new card or is there anything else I could try? ( I do not have a card reader....)
ROM: 1.23.78.3
ROM date: 08/01/06
Radio: 1.06.00.00
it must be the sandisk 2GB microSD cards as i have one to worked great for a week, then stopped working....i formated using the pc and now it is recognized as a 1 GB card, in both phone and pc..
QuachMD said:
I've also had the same problem, but I think I've figured it out and it's a hardware issue.
If you don't pay attention to how you put the card in, it will go in "crooked". The problem is that the little notch on the side of the microSD won't activate the switch inside the phone that tells it that "the card is in".
The solution is to watch very closely how the card goes in. If you make sure that the side of the microSD card with the notch, goes in straight and flush with the side of the slot, it will recognize it every time.
Click to expand...
Click to collapse
Quoted for truth.
I had recently bought a cingular 8525..... and i bought a scandisk 2gb micro SD card..... but when i try to push the card in it gets stuck and the card doesnt comes out..... i have to remove the battery and pull the card with the clipper...... but the dummy card goes in and comes out perfectly..... wht shall i do.... i have tried this with 2-3 brands micro SD cards
Same here. Althugh with a little fiddeling my Hermes recognised the Card. And as I haven't planned to remove it again any time soon I can live with that.
You have to be carefull when putting the card in. I had the same problem at the start, you have to put it in really straight and make sure you here a click. If you here a scrape, then it get corrupt.
Didn't want to make new thread, so I bumped...
I am having same problem. I tried to put the card in (2 gb sandisk micro SD) and now its stuck and not seen by the Phone. How did the first poster get his out? I looked under the battery, but I don't see an easy way to get to the card. Any help is much appreciated, since I cannot use my card yet...TIA!
ive experienced the same problem. seems like its a "breaking in" issue.
as you get used to putting it in and pulling it out it will ultimately just sink in. meaning, youd be able to click it in and click it out..
never had one problem with the 3 sandisk cards i use..
I did struggle the first time after taking the new Hermes out of the box but no problems since - since the first go I just do it really carefully, making sure it's absolutely straight.
SD cards are a nice, even shape but MicroSD have a funny shape to them - a degree out in insertion angle (oo-er, missus) and it seems you're stumped. Took me ages to get the thing out first time.
Thanks for the help, I was able to get it out with a very small flat screwdriver. It is very sensitive, and I make sure that I get the "click" before I push it all the way in. Thx.
tried taking out my sdhc earlier and seems like i have no problems anymore..
Guys,
Try using forum search. I posted a working solution to this issue here.
http://forum.xda-developers.com/showthread.php?t=284672
Dave
Micro SD card issues
I too had the same problem for 2 or 3 times, getting it in is the trick, very delicate.
The first time I inserted it, it didn't register and it wouldn't come out with a click, sort of had to pry it out delicately out of there, the second time, the device recognized it, taking it out it clicked but hesitated a bit, by the third time, no problem. Now it works exactly like it should.
The question is, is it the slot that gets broken-in or the card itself? I have another card on order, I'll know the answer to that soon, allthough I think it's the actual slot inside that assumes the shape it should or something, probably the pins-connectors inside that have to flex a couple of times.
Scary at first but it seems to fix itself.
God I love my phone, is it wrong to be so obsessed with it?
Hi, I recently purchased a Dell Venue Pro and I am going to get it some time this weekend. The main concern I have with this phone is the small amount of storage. 8gb is simply not enough for me. Perhaps I missed something, but I've been reading through this forum and haven't found a very good explanation for newbies on how to replace the SD Card. I have actually seen some posts that say that they managed to exchange their 8gb SD Card for a Sandisk 32GB micro SD card Class 2. However, I would like to have some guidance and instruction from someone experienced doing this; I wouldn't want a bricked Dell Venue Pro.
Therefore, could anyone please instruct me with a step by step guide on how to replace my SD card without crashing my system and which sd cards are compatible? Thank you.
Believe me when I tell you this will not work. What you will end up with is a bricked phone that needs to be replaced.
If you have a device that was shipped between December and now you don't have an engineering sample, those are the only devices that can actually format the sd card to the proper filesystem and lock the card down in way you'd expect it to.
If you'd like to test that theory, simply replace the card while it's off. Perform a hard reset on the device (the CAM + VOL DN combination does not work), shut it down and put the card back in an SD reader. It won't be formatted and won't be locked down.
You might be able to format the card on a Windows CE machine with storage manager, but the most I've been able to do is get the SD card test to show a 114 not ok instead of a 115 not ok.
After that, if you're lucky, you'll be able to simply throw the old card back in the device and proceed with enjoying your phone with the original SD card. If you're unlucky your phone will not boot.
Food for thought:
In the diagnostics application there is a button for "Service Center" which displays two boxes: Zune and Composite.
When you press the CAM key during boot this puts the device into a "restore" mode that Zune is supposed to work with at some point in the future.
I'm guessing if we can figure out a way to flip the mode to Composite (currently requires a password) that the "test/debug" bootloader will allow us to format the cards properly.
It's also entirely possible that the reason the engineering samples work and the retail devices don't is that the eng samples are in this mode already.
Wow thanks a lot for the very thorough answer. Do you think we will see memory expansion as a possibility in the near future?
Ok, without trying to insult anyone, 'm gonna call Bullshxt. I now have 3 VP's in my possession. Ok....1 I dropped and it doesn't start any more. But that still leaves 2. On both of them I have removed the SD card, replaced hte card with bigger and smaller SD cards and have even left the SD card slot empty. I have NEVER bricked my phone.
Let's leave performance behind first...and not consider it. Lets just talk about changing cards.
The key to changing cards is process. Take the card out and restart your device, it won't boot. there is no external keys for hard reset. Place that same card back in your device, it will start.
To change out a card, do this:
1. Hard reset your device
2. On the reboot portion, remove the battery and then remove the card
3. Put the battery back in and let the device start up
4. Walk through startup and your phone is ready to use.
Keep this same process each time. You cannot remove a card, without first going through the hard reset process. You cannot add a card with out first going through the hard reset process. The hard reset process initializes the card to the device.
I've done this at least a dozen times, with cards ranging from 2,4, 8 and 16g. I've done it with cards pulled out of Google phones and an HD2. I've done it with cards that have never been used before. Its 1, 2, 3, 4. No matter what combination of removal and add....1,2, 3, 4. Remove a card, its 1,2 ,3, 4. Add a card, 1,2,3,4. Simple.
Now...if you want to talk about Performance....thats another conversation....
Again....no insult intended with the BS call.
Sorry...forgot to add 1 thing.....this has been described on this forum several weeks ago...so...what I'm saying is not a huge discovery from me...but rather from the guy that posted this around christmas.....I just repeated it is all !!!
Oh OK, sweet thanks for the thorough step by step guide! This is exactly what I needed.
A few questions though.
On step 2. you mention a reboot portion. What does that mean? After hard resetting what is my "queue" to remomving my battery and SD Card
Also, you never state in the 4 step process when exactly I put my alternative SD Card in. Would I put it in step 3 when I put my battery in?
Finally, you say Performance is a different story. Are you saying that replacing SD Cards will make the phone slower or more prone to crashing or working less stably?
Thank you.
I think once the phone is ready to use again, you then start the process over again at Step 1, except instead of removing the SD card in Step 2, you put the new one in.
What I want to know is, if taking out the provided SD card voids the warranty, how do you get a new phone without paying for it? Or does the warranty not cover that specification?
none taken, but your claim about the device not booting if you remove the card is false.
It will boot, sans card, with ~15mb of free storage space with no customizations. It's also likely though that if your device does boot into this state, you will never be able to get another SD card to work in it ever again.
Even if it boots into the "no storage" state it's still possible to put in the old card (in most cases) and have it work. I'm just saying that has not been the case for everyone.
Looks like I've found quite a good amount of posts from people stating that they have swapped SD cards succcessfully so might try this if I feel like I require more storage. Would anyone happen to know if there are certain types of SD Cards I should use to make this work? Also, alodar1, you have stated something about performance being another story? Would I be sacrificing performance by swapping cards? What kinds of issues would I be having?
1) Open settings-> about menu in phone
2) Press "reset"
3) Press "yes" twice. The phone will start to reboot.
4) Wait until the phone shuts down and begins to reboot, and take the battery out. NOTE: If you take out the battery too early, it will not work correctly. I waited until I first saw the Dell logo pop up and then pulled the battery, and that worked.
5) Remove the old SD card (I used a very small eyeglass screwdriver to gently pry it out since it isn't spring loaded)
6) Put in new card, replace battery, restart phone
7) Go through the setup process
That should do it. My phone hasn't crashed since I replaced the card on Sunday, so its been a success for me. I have not had any performance issues with my new card - but I suppose that really depends on your card. Granted, I actually downgraded - I went to a Sandisk Class 4 8GB card. Soon enough I'll be getting a 32GB card and trying that one out.
Ah things are much clearer now thank you very much, will try this. I'll pray my phone doesn't go bad... gulp.
Also, are you saying you were a victim of the crashes and replacing the SD Card fixed it?
OK so I'm going to buy an SD Card, a 16gb, so should I go for a class 2 or class 4? What's the difference between the two and is any one of those two incompatible with the venue pro?
Erchino said:
Ah things are much clearer now thank you very much, will try this. I'll pray my phone doesn't go bad... gulp.
Also, are you saying you were a victim of the crashes and replacing the SD Card fixed it?
Click to expand...
Click to collapse
Yes - my phone crashed very frequently with the 16GB card. Many times a day. I've now gone a full week without a crash with the new card.
Erchino said:
OK so I'm going to buy an SD Card, a 16gb, so should I go for a class 2 or class 4? What's the difference between the two and is any one of those two incompatible with the venue pro?
Click to expand...
Click to collapse
Mine is class 4. The problem here is that there is no official specification. The class rating refers to data transfer speed - but the requirement for Windows Phone 7 is random access speed, which the card manufacturers don't advertise. Early reports actually showed that higher class (6+ cards) actually perform worse in WP7.
I don't have the DVP yet. Will the warranty be void when the SD card is replaced/removed? Thanks.
NeverSummer07 said:
I don't have the DVP yet. Will the warranty be void when the SD card is replaced/removed? Thanks.
Click to expand...
Click to collapse
Yes, the black tape shows "VOID" after you remove it. A prior warning would be nice, since the tape doesn't say that on the outside.
DeekoVB5 said:
Yes, the black tape shows "VOID" after you remove it. A prior warning would be nice, since the tape doesn't say that on the outside.
Click to expand...
Click to collapse
Does it really say "VOID"? I removed the tape but I can't discern any letters left on the device. However, I can see an "O" on the tape.
yep, it says VOID and the black VOID letters are left behind when you remove the sticker.
So for those who have replaced their cards, how is the phone holding up? Able to use wifi and the marketplace and IE with no crashes?
Erchino said:
Looks like I've found quite a good amount of posts from people stating that they have swapped SD cards succcessfully so might try this if I feel like I require more storage. Would anyone happen to know if there are certain types of SD Cards I should use to make this work? Also, alodar1, you have stated something about performance being another story? Would I be sacrificing performance by swapping cards? What kinds of issues would I be having?
Click to expand...
Click to collapse
sorry for the delay in replying. No, not necessarily. Personally I believe there is an issue with the specific cards Dell used. But what do I know for sure. I swapped to another 16g card...nothing fancy...just directly out of the HD2.....it worked and performance was better. A couple of friends of mine did a similar swap, looking at specific R/W speeds, class types, etc. They had mixed results. So, my guess is, there is something else that is a trigger that no one has hit on yet. I know my 16g performance is not as good as the 8g performance....in smoothness of card access. If I swap down to an 8g card...or even a 4g card....I can see the difference.....the performance is smoother.
Now, this doesn't say that those people with the 32g cards are NOT seeing that smoothness. I'm saying that I tried this as a test because I had cards laying around....and noticed a difference. The difference strongly indicates the shipped 16g cards are not what they should be. But, this does not mean the 32g cards on the market right now are the answer.
HELP !!!
I tried changing my 8GB SD card to a 16GB SD card. it booted up fine everything seemed ok, but when I restart the phone it loses all settings. So I put the original card back in, followed the same steps. Now my phone only sees 16 MEGABYTES of storage, I've tried multiple factory resets, after a reset it doesnt even go through the normal setup process. All it does is go back to the homescreen with only the normal tiles accept all the newsroom, tmobile family room and stuff isn't there either. If I pin an app to the start screen then restart the phone the pinned app is gone from the start up screen can someone PLEASE help, I'd be happy just to get it back to normal, with the original SD card in it
Hi guys I registered just for help with this annoying problem. So I bought my Xperia Play on ebay and the guy said it was brand new. Anyway so I open it up pop my sim card in then I slide it open to try out some games. So I click on Bruce Lee then it tells me insert SD card so then I think to myself "did the guy take the SD card" so I end up opening the back cover and looking for the SD card slot and to my surprise it had an SD card in it.
An 8GB card so I didn't know what the problem is. So I went over to storage and tried to mount it, it then tells me "SD card is blank or has unsupported filesystem" so then I click on that to format it and it does nothing just brings a little loading thing then the same notification that it is blank.
I finally got my brother's phone and popped it in and formatted it through the pc through his phone and then popped it into mine and the same problem again. I'm at the end of my rope, I've contacted the seller but I'd really would like to be able to fix it myself and keep the phone.
Thanks for any help and sorry for the essay lol.
Since then I've tried using my brother's micro SD I've tried formating and everything I can think of. This is my last resort before looking for a place that might be able to fix it.
Not an expert here, but if you have tried multiple cards and they don't work, you could try a factory reset on the phone. If that does not work, sounds like a hardware issue, though someone else might know better.
Sent from my brain on channel 64!
That's what I'm thinking but I wanna see if someone has a fix or a trick before taking it in to be checked.
Do you have another card to try?
Mine was cracked and quit working. I got a new 16GB card anyway because 8 isn't enough for a gaming system. 16 isn't even enough but that was the biggest I could find under $100.
I didn’t want to spend just as much on a card as I did on the phone. Although I did spend $900+ for a 32GB iphone 3GS.
ncaissie said:
Do you have another card to try?
Mine was cracked and quit working. I got a new 16GB card anyway because 8 isn't enough for a gaming system. 16 isn't even enough but that was the biggest I could find under $100.
I didn’t want to spend just as much on a card as I did on the phone. Although I did spend $900+ for a 32GB iphone 3GS.
Click to expand...
Click to collapse
I tried like 3 cards. One that came with it, then I went out then bought a 4GB Sony card and then I resorted to trying out my brother's card that works in his samsung phone.
Then it is probably a hardware problem. See if you can get it fixed under warranty.
How long ago did you buy it? You have 20 days to file a claim through Paypal.
Try multiple microSD cards if you have any available to you. If the phone isn't mounting it properly, try formatting the SD card on your computer. Be sure to use defalt file system and the default allocation size.
One thing I noticed is that the SD card will not mount properly if the back cover is not put on securely. There are two small buttons that are depressed when the back cover is replaced, which tells the Play to keep the SD card mounted.
When I was hot swapping SD cards with the back cover off, the SD card did not remain mounted.
Good luck!
Anyone else getting this with their S4? I bought my S4 two weeks ago and a Sandisk 64gb card to go with it and started seeing this error about twice a day. I returned it for a Samsung SD and didn't see the error for almost a week until today.
The card actually appears to be fine, all I have to do is remount it after seeing the message and all is good, it's just worrisome cause I store all my photos on there. I'm wondering if it could be the phone itself? I have one day left to exchange it, but it's rooted.
SD Errors are because the card is physically moving when its being written to. This cause bad sectors on the card. Try putting a piece of thin scotch tape and cut to shape of the face of the SD Card. See if it fits more snug....
Are you jogging with the S4 or something? Samsung SD's are class 10 which I think write faster. Maybe that is less likely to cause damage because its written so fast? Not sure....
Try the tape trick and see if it reduces the problem. Else its a physical problem with the slot.
i also have a class 10 64gb, some guy on the forum posted this problem too, he said that by formating the card with a PC and then formating it with the format utility in the phone settings has solved his problem. If not, might be a slot problem like slider mentionned
I had this problem too with my 32 gig class 10. When I put my shock absorbant case on it my problem went away
Sent from my SAMSUNG-SGH-I337
I had never had an issue with a Sandisk card until my S3 ate a 32GB. I then started readibg how the S3 ate non- Samsung cards. I have been using a Samsung card with no issues
hope you make regular sdcard backups and copy to pc
polish_pat is correct, reformat your card with sdformatter, use Full Erase On and Size Adjustment On
Of course backup first
you shouldn't have to reformat again in phone--
if the card is good this should solve your issue
I had tried 3 different San disk 64GBP class 10 cards and had this problem, the fourth one works so far...doing some searching I found lots of complaints from lots of different device forums about this card. Only fix I found was running chkdsk repair on the card in Windows but this only worked for a few people ( couldn't save my first three cards)
anyway, imo exchange the card or better yet buy a different brand
Sent from my SAMSUNG-SGH-I337 using xda premium
Posting here as doing a search revealed this is the closest to the problem that I'm having. I've had my AT&T Samsung Galaxy S4 for approximately 1 month now. I purchased a Sandisk 32GB SD Card for the phone. Two days ago I began experiencing issues where when unlocking the phone I would notice the card would unmount then remount (this was in the notification bar). Later that night, the card unmounted and there wasn't any way to get it recognized again. I posted in some other forums and someone said there were some good posts here.
I've contacted Sandisk regarding the card and they refused any involvement stating it's a problem with the phone, not the card. They determined this because once I was able to get the phone to recognize the card and plugged the phone into the PC, the card was able to be read. As long as it's readable, it's fine. After dealing with this I eventually found my MicroSD to SD reader and plugged it into my media reader in my printer. I had quite a few issues from time to time reading the card, however I can't 100% for sure say whether this is the card or the printer.
Anywho, I grabbed copies of what I needed. Formatted the card on the PC, then formatted it on the phone. I began to copy my entries however at one point instead of saying I had 29.* GB Available, it said something like 2.0 EV of 3.0 PE or something like that... these weren't the typical numbers I've seen nor the units of storage space. I apologize that I can't recall that information. I reformatted again and it worked. Left the card in the phone empty over night then tried to copy files later today. This worked.
Now, approximately 48 hours after the problems began, I noticed more issues. SD card stated that it had been damaged and that I should reformat it. While this message stayed in notifications, I confirmed I was still able to read files on the SD card. When googling that error hoping I'd find more resources, the card again unmounted.
One of the resources I found had me do a CHKDSK /F /X on the card. I did this and found no issues. I've replaced it back into the phone and it seems to be working for the moment.
1) Are there any confirmations if this is a bad card, or if perhaps any applications are causing the card to do this? I do have QuickPic and have enabled some of the hidden file features if that helps.
2) Do we know if there are any logs that can be pulled to help verify this?
3) Is it a specific card? (I've heard SanDisk 32gb, but also have heard non-Samsung SD will fail)
Looking to get this resolved ASAP. This card was purchased directly from AT&T when the phone was purchased. I am just looking for some confirmation that if I have to buy another card, I'm not going to gamble if that's going to have the problem as well.
Thanks! If I forgot anything please ask!
Edit: Per the thread, this is a Class 4 card. Also the phone was not moving when it was writing data. I've been couch-ridden all day and unlocked it. I don't believe the phone was in deep-sleep mode as I had received a text not long before I began noticing these messages.
same problem
i have the same problem and guess what ?
the phone is acting like the ***** it stays ok for 3 weeks while that time i download to many stuff to my ext card 32g Elixir Memory after that it crach and give me notification that sd card is damaged and i have to reformat it sucks
by the ****in way this's the fifth time it crash i changed the memory to sony and same and changed to Kodak and the same
so abso****inlotley its the S3 for me soon its going to trash
polish_pat said:
i also have a class 10 64gb, some guy on the forum posted this problem too, he said that by formating the card with a PC and then formating it with the format utility in the phone settings has solved his problem. If not, might be a slot problem like slider mentionned
Click to expand...
Click to collapse
This works! It fixed the issue I was having with my SanDisk 64GB.