Database Users

Active sync problems!!!!!! (with pics)

was going to upgrade to the new exec ROM today.... except Active sync decided to fail on me.
I'm running 4.1 on windows XP (SP2) and when i connect the exec via USB NOTHING happens at all, the little icon doesn't even go green or anything. i just get two "bum" and "bum, bum" sounds lol
However the LED on the exec does turn orange (the charging mode colour)
any help is much appreciated on how i can resolve this issue.
thanks everyone!

Check your ActiveSync connection settings (file -> connection settings) and make sure USB is enabled.

done that, and it is ticked....
i have also tried reinstaling active sync....

Turn OFF all your firewalls and try it again.

done that too........ followed the whole trouble shooting thing aswell... all in vain...

in the device manger from my desktop, under "network adaptors", "windows-mobile based device" is showed with a yellow circle with an explanation in it. it then states uunder "properties"
"The drivers for this device are not installed. (Code 28 )
To reinstall the drivers for this device, click Reinstall Driver."

The usual reason that ActiveSync has is the firewall. I pull out my WiFi card, disable the firewall, then connect the cable.
Once the unit has been sync'd I can put the firewall back on and get back on the net.
YMMV.
If your firewall wasn't blocking it before, then it might not be this.

quck update. when i coneect now, in the task bar a little bubble apears stating "new hardware found"
then a box appears with "Found new hardware wizard" on it.

i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?

spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
Click to expand...
Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:

This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.

Ok i have a simlar problem, but let me explain first:
I upgraded to winmobile2005 on my Himalaya which went well and without a hitch. I was on my parents pc and i active sync' without a problem.
Ive now come home, and i cant sync. It sits there saying 'Retreaving settings...' and just doesnt go any further. Ive soft and hard reset device, checked firewalls etc - no luck.
It has identified the old active sync name, but nothing else. I can explore the device before it crashes after looking though about 5 directories/downloading large files.
How can i remove the old sync information from the device (as i guess this is the issue)?
Cheers for your time,
Sam.

have you tried to delete that partnership?

blofse said:
Ive soft and hard reset device
Sam.
Click to expand...
Click to collapse
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.

cktlcmd said:
This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.
Click to expand...
Click to collapse
i have turned off all my firewalls... still doesnt work...

budo*85 said:
have you tried to delete that partnership?
Click to expand...
Click to collapse
The partnership doesnt exist on my pc, and isnt listed until i plug it in.
cktlcmd said:
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.
Click to expand...
Click to collapse
Well yes it used to do that on WM2003, but it doesnt on this version. And im not using a backup program. Unless the program auto-saves to my storage card in some way? In which case whats the active sync file im looking for?

budo*85 said:
spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
Click to expand...
Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:
Click to expand...
Click to collapse
you're right! it did! (i already had turned firewalls off, i always do, hate them)
and to tbe last poster: are you using activesync 4.1 at your home?

Regarding Firewall
I've posted this earlier in another thread, but I guess it is not bad to post here again
Regards
------------
Thank you for your suggestion, I would however say this "Be Careful", I would NOT turn firewall completely if I were you guys, IF I have doubt that it is due to firewall, I would turn the firewall ONLY for the Universal interface
pls find the steps here
1. Start
2. Settings
3. Control Panel
4. Security Center
5. Windows Firewall icon in the lower part
6. Advanced Tab
7. UNCHECK the Network Connection that represents your Universal
Note,
A. To be sure that you are not disableing firewall on the wrong interface, please rename your Local Area Connection (x) to your Pocket PC device, so then you would know for sure you are dealing with the RIGHT connection (I use SPV M5000), renaming it is very easy, right click on the connection in the NETWORK CONNECTIONS, then RENAME
B. Disabling firewall for all connections IS VERY DANGEROUS especially IF YOU ARE ONLINE or ON A NETWORK, you might get SERIOUS problems, from viral infections to Hacking (only God knows)
C. The above applies only for WINDOWS FIREWALL on Windows XP Service Pack 2, I have no idea how to do it with Zone Alarm or ANY other software as I dont use any, but I think there must be someway to do so.
All the best & good luck.

spdfrx said:
and to tbe last poster: are you using activesync 4.1 at your home?
Click to expand...
Click to collapse
Yes, both locations have v 4.1 installed. Does no one know of the files i should be removing on my PDA then? :S

Blofse : there are no files to remove - you've already said that you've done a hard reset and returned it to the factory settings which removes all user data and therefore, the device has nothing on it at all about partnerships with computers - i would suggest looking elsewhere for a resolution.
Budo : I think your problem is the yellow symbol on the network card entry in device manager. In this case, I would unplug the exec, righht click on this network card entry and click remove. Then uninstall activesync. Make sure the actve sync folder is deleted and check the windows\system32 folder for files called rapi.dll and ceutil.dll (these might have gone during the uninstall, but check anyway).
Reboot your PC and reinstall activesync before plugging in your exec again.
Hopefully, this will sort you out but post back if it doesn't.
Cheers,
Smiffy.

Activesync Disconnects

Hi,
I have been suffering with a persistant Activesync connection problem. It usually connects and syncs fine the first time I boot my machine, but after around five minutes it almost always disconnects (though my Vario II continues to charge). Unplugging and replugging the USB cable does not work and the Activesync icon remains grey. Trying to start the connection manually either from the Vario II or from Activesync on the desktop also does not reconnect the device. In fact the only way to get it to connect again is to reboot my PC.
I'm using Activesync 4.2 downloaded from Microsoft this morning. I've tried deleting and recreating the partnerships, which does not help the issue. I've tried several USB cables which also do not resolve the issue, so I am now asking for your help.
If anyone has any insights into whaty might be happening I would appreciate your help...
Thanks,
Chris

I'm having the same problem, but in my case unplugging the cable from the device and plugging it again usually restarts the sync. Sometimes, however, I have to soft-reset to get it working again. Very annoying.

Hi Chris,
Ive had tons of issues with activesync on my works laptop..... I use a VPN and zonealarm... I used to have tno issues but since I got WM5 wich uses IP address's it always does the same thing as yours.. ive made sure the IP address is allowed in zone alarm.... my colleague also had this issue.. he managed to solve it by using a differnet USB port as his laptop has 3 one is on the side of the machine ... try using a different USB or disable zone alarm if you use it this could be causing the problem.
I sometimes get it to work if I have no VPN client running but as soon as I do use it the active sync stops.
Hope this may help you
James

I have exactly the same issue with my Vario II, never happened with my Vario and I have changed nothing other than my phone. Makes me think its summin to do with the harware possibly? Anyone else found a cure for this?

I Had the same problems, so I gave up on USB connection with active sync, I have 4 USB ports on my laptop and tried all, I now use bluetooth and works everytime.
There has always been problems with USB and actgive sync, so 4.2 was suppose to fix, but not for me.

I've got the same probelm on my Tytn. I've solve it to delete the Pocket Mechanic :shock: , I've done a S.R. and from now on the A.S. works correctly.
Ciao, Cesare

Had to use my old vario for a bit today, used activesync and it worked fine for the whole time I had it plugged in, got a new Vario II replacement today, got home and its exactly the same, would appear to be a mismatch between Vario II and activesync 4.2, can I connect by wifi?

Hello hmm the problem is if it uses direct or ip ,try go settings - connections - ( usb to pc ) and disable advance network funtctionality.
Hope that works
thanks

I had this problem too - I disabled advanced network capabilites in the "USB to PC" control panel under the Settings/Connections folder, and then Activsync stayed connected after that.
HTC TyTN 7/22/06 ROM

Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?

After the activesync working fine with my orange spv3100 for 4 weeks it suddenly refused to connect. I un-checked the "advanced functionality" box as suggested and it works again. Many thanks for the solution peeps.
I too would like to know what functions this deactivates.

Same problem, I've installed ActiveSync 4.5beta and now it stay connected, sometimes it disconnects but after restart of the phone it works again, one friend told me that the problem comes from the Activesync in the phone, so may be we have to look for the problem in the phone not in the PC

Activesync 4.2 problem
Hi all,
I too started having the same problems with Activesync 4.2 hanging my phone if left charging overnight. I decided to disable the advance network connection and that worked for a while. Now the phone wont sync AT ALL. It charges, but I can't do anything else. I reinstalled the Activesync 4.2, did a soft reset, off-on to the mobile, turn off-on my computer and still nothing. I will d/l Activesync 4.5 beta to see if that solves the problem, but it looks to be a problem with the Activesync in the mobile and not the one in the computer. I did the troubleshooting and it is detecting the USB connection but does not sync. I would really like to know if wireless sync can be achieved. Will post any fix if I find one. BTW my mobile is about a month and a half.

activesync always disconnect
fantastic_mr_q said:
Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?
Click to expand...
Click to collapse
hi,
where can i find ADVANCE NETWORK FUNCTIONALITY
pls help here im tired of this activesync problem
thank you

Sync problems with tytn
I've read through all the messages in this thread and wondered if someone could help me with some problems i've been having with syncing mine with a laptop. Often when I have the device plugged in when i boot up the laptop activesync won't start until i've disconnected the usb cable then reconnected it again-i never had this problem with the imate jam. My second problem arises when sometimes it says on the files section that there are un resolved items???? i then try to resolve the issue and a wizard comes up with add or remove buttons.afraid that i might remove something essential i tried the add button hoping this might resolve the issue-it didn't. i then gave up as nothing worked. after switching the laptop off and then syncing a day later there were no items to resolve so what exactly is happening. how can there be unresolved items one minute and nothing the next.also i hadn't done anything different on the tytn.if i select the add button on the window does it add a copy of the file highlighted and could this affect the operation of the device.Sorry if this seems a little confusing but i never had this problem with an xda exec or an imate jam.
please could someone help a non technical fifty something.

activesync always disconnect
fantastic_mr_q said:
Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?
Click to expand...
Click to collapse
hi,
where can i find ADVANCE NETWORK FUNCTIONALITY

I agree, where is this option?
I'm running version 4.2 and along the top bar all I'm seeing is:
File - View - Tools - Help
Nothing like "Settings" and/or "Connections" in sight. Under "File" there is the "Connection Settings" option, but nowhere does it mention "Advanced Networking Functionality".......
Can someone explain this please?!

The "Advanced Networking Functionality" is on your phone, not on desktop's activesync.
On WM5, go to Settings -> Connections -> USB to PC and you will find the "Enable Advanced network functionality" option.

pof said:
The "Advanced Networking Functionality" is on your phone, not on desktop's activesync.
On WM5, go to Settings -> Connections -> USB to PC and you will find the "Enable Advanced network functionality" option.
Click to expand...
Click to collapse
Every time I try that, I just get an error message saying: "Failed to disable RNDIS to use Serial".
Has anyone else seen this message? Happens regardless of whether the Vario II is connected by USB or not...
Thanks,
Chris

I'm still getting the RNDIS error, has anyone else come across this? Is there a solution?
Cheers,
Chris

Activesync 4.5 doesn't work anymore

Hi. I've had a really good search for info before posting and tried lots of things but I'm stumped!
I've got a Softbank X01HT (HTC Hermes 200). It used to work fine with AS4.2 and 4.5 but stopped working one day and hasn't worked since!
When I connect the phone via USB everything looks normal. I get bing-bong and bong-bing etc, I can see the phone is attached in device manager, the phone charges etc. etc. but AS won't connect to the phone. In AS connection setting it says USB is available etc. I have deselected advanced USB connection and tried "work"/"internet" etc.
I haven't done anything to the phone. No upgrading of ROMS or OS or anything. I even gave my laptop a first birthday!
I have a Dell Precision M60 running Win XP SP2 and a fresh installation.
I have deselected "do not allow exceptions" in Windows Firewall and AS has put exceptions for itself in there.
I am not running through a hub.
I'm hoping someone can help - maybe I missed something in all my searching for a solution.

Had something similar happen to me once. Resolved it by deleting the partnership on the pc from within active sync on pc (make sure phone isn't connected or active sync won't let you delete the partnership). Issue was with the partnership profile on the pc getting corrupted nothing to do with phone at all. Once partnership is deleted connect phone (make sure you have reset your phone settings that you have changed back to default) and set up a new partnership. Good luck and let us know if it works.
Cheers
Barney

Barney
Thanks for replying.
As mentioned, my laptop got a "first birthday" i.e. the HDD was wiped and the OS re-installed. There are therefore no pertnerships or remnants buried deep in the registry etc. to delete. In AS (with or without the phone connected) everything except for "connections settings" is greyed out.
Cheers
Bryce

Do you by any chance have zone alarm running? If you do switch it off and see if it works. If you don't then switch off Windows Firewall and see if works. Post the results.
Cheers
Barney

tatuanui, have a look at
http://pocketpcapps.net/activetweak.aspx
maybe this freeware tool can help you
cheers jost

Whenever mine acts up I simply disconnect my phone, restarting my pc, restart my phone and is well. I dont have the problem often but it solves it for me

Active sync
I had a similar problem. Check out Settings/Connections USB to PC and uncheck "Enable advanced network functionality"
This worked for me.
May not be related but worth a try.

Thehoodedclaw_uk said:
I had a similar problem. Check out Settings/Connections USB to PC and uncheck "Enable advanced network functionality"
This worked for me.
May not be related but worth a try.
Click to expand...
Click to collapse
Thanks but, as metioned, already tried that one.

g35driver said:
Whenever mine acts up I simply disconnect my phone, restarting my pc, restart my phone and is well. I dont have the problem often but it solves it for me
Click to expand...
Click to collapse
Thanks. I wish it was something simple (yet annoying) like that...

Barneyabz said:
Do you by any chance have zone alarm running? If you do switch it off and see if it works. If you don't then switch off Windows Firewall and see if works. Post the results.
Cheers
Barney
Click to expand...
Click to collapse
Barney
Cheers. When at work, Windows firewall is off. When at home it is on but exceptions are allowed and AS has put itself in the exceptions. Switching off the firewall completely is not an option as the admin has switched that function off (greyed out). This is no different to when it was all working so I'm not so sure it's that.
I don't have zone alarm. In fact I have re-installed very little since having reinstalled Windoze.
Keep the suggestions coming though!

tatuanui said:
Barney
Keep the suggestions coming though!
Click to expand...
Click to collapse
Had a similar problem.
Open task manager. Is RAPImgr.exe taking up all the processor time on a CPU (so will take 50% on a dual core machine, 100% on single core).
I had this issue with AS 4.5 when upgrading from the old machine (Wizard) to the new Hermes and basically had to reboot between connection attempts to get RAPIMgr to die. When I killed it manually, the computer rebooted anyway.
The problem with this seemed to be disconnecting it mid-sync and then connecting a new phone which then broke it. The way I solved it was to stop connecting the Wizard.....
Perhaps try removing the relationships on AS on the phone. I guess it might work....

Hi last suggestion I have - I know you mentioned your pc was wiped so there are no partnerships, however the first time you tried to connect your phone since then something might have gone wrong and a partnership might have started to be created but not yet completed. With your phone disconnected can you open active sync, click on "file" then on "delete mobile device" (if it allows you to - it might be greyed out) - See if that works and get back to us.
Cheers
Barney

[Q]ActiveSync 4.5 Synchronization cannot be completed successfully

Hi All,
I am new to ELF i.e. HTC touch
I was expecting somebody knows the solution for my problem
Problem: I have HTC Touch (Black one) P3450 from last few days while I
connect my device to PC i am getting
below error message.
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
I had restarted my device many time also I had reinstall
but as the relationship between PC and Mobile device is not identified
it will giving me above error.
i had tried to find out <PROGRAMS> then <FILE EXPLORER> then <WINDOWS> then to the <TEMP> folder but I didn;t find it out on my device. Please help me in this regards.
More interesting is when I connect my device to pc the ActiceSyc 4.5 start but not able to sync, pup up with above error.
but I can clikc on explore button on Activesyc window to navigate.
Please help urgent
cheer's
Sandi

Saisan said:
Hi All,
I am new to ELF i.e. HTC touch
I was expecting somebody knows the solution for my problem
Problem: I have HTC Touch (Black one) P3450 from last few days while I
connect my device to PC i am getting
below error message.
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
I had restarted my device many time also I had reinstall
but as the relationship between PC and Mobile device is not identified
it will giving me above error.
i had tried to find out <PROGRAMS> then <FILE EXPLORER> then <WINDOWS> then to the <TEMP> folder but I didn;t find it out on my device. Please help me in this regards.
More interesting is when I connect my device to pc the ActiceSyc 4.5 start but not able to sync, pup up with above error.
but I can clikc on explore button on Activesyc window to navigate.
Please help urgent
cheer's
Sandi
Click to expand...
Click to collapse
Any update on this....
urgent....

First of all, not being able to find your device is 'normal' ... until you've made an activesync connection, you won't see your device.
Now, for your activesync problem, do you see an error code? Like 80004005 or 80006007?
It's a pretty common problem for activesync, but from my experience it seems to pop its ugly head a lot more often for WM6 devices than the older OS, like the 'tried and tested' WM2003SE platform.
There could be many causes for this. I'd suggest going through the following steps to try to fix it:
1. Disable all the items under Option (calender, contacts, notes, everything) and see if it can be connected via Activesync. If it can't, you're really screwed ... go to step 5
2. Disconnect your phone, and close Outlook on your PC. Now find scanpst.exe on your PC (installed with Outlook) and run it to scan and fix your .pst file.
3. Re-connect your phone, now add the options 1 by 1. I'd start with Notes, then contacts and calender. See if running scanpst.exe fixes the problem. If you're luck, you could be out of the woods by now.
4. If you get the same error after adding a particular item in option, that help you isolate where the problem is. Look at the entries in that item (calender, contact, notes etc) and see if there's anything that casues the problem. Relocate the items if necessary and add them 1 by 1.
5. If everything fails, or if you don't even care about the programs you've installed on the phone, just do a hard-reset (hold down green + red button at the same time, poke the reset button while still holding down the buttons, and press "select" when the messge appears on screen) and connect the phone to the PC and see if it syncs. If your phone can't even sync fresh after a hard-reset, send the phone back for repair.
I know from my experience, moving the contacts and adding them 1 by 1 got me out of the woods 1 time, and the other time I had to do a hard-reset ... good thing I backup my device weekly.
Good luck!

My bet is that you have a bad USB cable.
I have definitely seen the exact error messages and problems you describe with a HTC Universal.

number16 said:
First of all, not being able to find your device is 'normal' ... until you've made an activesync connection, you won't see your device.
Now, for your activesync problem, do you see an error code? Like 80004005 or 80006007?
It's a pretty common problem for activesync, but from my experience it seems to pop its ugly head a lot more often for WM6 devices than the older OS, like the 'tried and tested' WM2003SE platform.
There could be many causes for this. I'd suggest going through the following steps to try to fix it:
1. Disable all the items under Option (calender, contacts, notes, everything) and see if it can be connected via Activesync. If it can't, you're really screwed ... go to step 5
2. Disconnect your phone, and close Outlook on your PC. Now find scanpst.exe on your PC (installed with Outlook) and run it to scan and fix your .pst file.
3. Re-connect your phone, now add the options 1 by 1. I'd start with Notes, then contacts and calender. See if running scanpst.exe fixes the problem. If you're luck, you could be out of the woods by now.
4. If you get the same error after adding a particular item in option, that help you isolate where the problem is. Look at the entries in that item (calender, contact, notes etc) and see if there's anything that casues the problem. Relocate the items if necessary and add them 1 by 1.
5. If everything fails, or if you don't even care about the programs you've installed on the phone, just do a hard-reset (hold down green + red button at the same time, poke the reset button while still holding down the buttons, and press "select" when the messge appears on screen) and connect the phone to the PC and see if it syncs. If your phone can't even sync fresh after a hard-reset, send the phone back for repair.
I know from my experience, moving the contacts and adding them 1 by 1 got me out of the woods 1 time, and the other time I had to do a hard-reset ... good thing I backup my device weekly.
Good luck!
Click to expand...
Click to collapse
Hi number 16,
Could you tell me where exactly are located the *pst. files? When I try to run scanpst.exe, it tells me to browse to the respective file, but I can't find it.
Thanks a lot.

The .pst file is the Outlook data file. Close outlook first, and right click on the icon to go to "Properties". From there you can see the location of your current .pst file location.

number16 said:
First of all, not being able to find your device is 'normal' ... until you've made an activesync connection, you won't see your device.
Now, for your activesync problem, do you see an error code? Like 80004005 or 80006007?
It's a pretty common problem for activesync, but from my experience it seems to pop its ugly head a lot more often for WM6 devices than the older OS, like the 'tried and tested' WM2003SE platform.
There could be many causes for this. I'd suggest going through the following steps to try to fix it:
1. Disable all the items under Option (calender, contacts, notes, everything) and see if it can be connected via Activesync. If it can't, you're really screwed ... go to step 5
2. Disconnect your phone, and close Outlook on your PC. Now find scanpst.exe on your PC (installed with Outlook) and run it to scan and fix your .pst file.
3. Re-connect your phone, now add the options 1 by 1. I'd start with Notes, then contacts and calender. See if running scanpst.exe fixes the problem. If you're luck, you could be out of the woods by now.
4. If you get the same error after adding a particular item in option, that help you isolate where the problem is. Look at the entries in that item (calender, contact, notes etc) and see if there's anything that casues the problem. Relocate the items if necessary and add them 1 by 1.
5. If everything fails, or if you don't even care about the programs you've installed on the phone, just do a hard-reset (hold down green + red button at the same time, poke the reset button while still holding down the buttons, and press "select" when the messge appears on screen) and connect the phone to the PC and see if it syncs. If your phone can't even sync fresh after a hard-reset, send the phone back for repair.
I know from my experience, moving the contacts and adding them 1 by 1 got me out of the woods 1 time, and the other time I had to do a hard-reset ... good thing I backup my device weekly.
Good luck!
Click to expand...
Click to collapse
Hi number16
Thanks for your suggestions but I had already tried steps #1 to # 4. After that I had deleted all the relationship.
Now at present I don’t have any relationship for my device to PC.(When I had plug-in my device and tried to sync through ActiveSyc 4.5 it will show me Guest or new name for relationship.)
On some different forum they have some kind of problem there it was suggested to delete the Windows/ Temp folders files so that it will resolve the above problem.
Any think else you would like to suggest.
Hope somebody help me..
Cheer's
Sandi

leondaphillips said:
My bet is that you have a bad USB cable.
I have definitely seen the exact error messages and problems you describe with a HTC Universal.
Click to expand...
Click to collapse
Hi
As I connect my device to PC ActiveSyc was automaticly runs and tried to get relationship but unfortunatly not able to sync.
I am sure my USB Cable is in good condition because I am able to transfer files from Device to PC or vise verse.
any thing else you would like to suggest.
Sandi

Saisan said:
Hi
As I connect my device to PC ActiveSyc was automaticly runs and tried to get relationship but unfortunatly not able to sync.
I am sure my USB Cable is in good condition because I am able to transfer files from Device to PC or vise verse.
any thing else you would like to suggest.
Sandi
Click to expand...
Click to collapse
Have you *tried* another USB cable?
(I know, I know... but a cable that fails to sync can transmit data, I have seen this - it is strange but true).
Also
you may inadvertently have disabled a network connection on your PC. If you connect you should see a network icon showing like it is trying to obtain an ip address. If you disable that by accident it can also prevent connections but I still think you should try a new cable then check your network connections
Yours
Leon

leondaphillips said:
Have you *tried* another USB cable?
(I know, I know... but a cable that fails to sync can transmit data, I have seen this - it is strange but true).
Also
you may inadvertently have disabled a network connection on your PC. If you connect you should see a network icon showing like it is trying to obtain an ip address. If you disable that by accident it can also prevent connections but I still think you should try a new cable then check your network connections
Yours
Leon
Click to expand...
Click to collapse
leondaphillips;
It is something Strange!!! well I will try out this solution hope it will work.
I will let you know in same post.
Cheer's
Sandi

hey i had this problem, turns out my firewall was blocking it, try turning off your firewall.....

Saisan said:
leondaphillips;
It is something Strange!!! well I will try out this solution hope it will work.
I will let you know in same post.
Cheer's
Sandi
Click to expand...
Click to collapse
Hi leondaphillips
I had tried to connect my device with new*** USB Cable.
but same thing happened it was showing same error message.
Also can;t create relationship.
help is required urently
Sandi

cones said:
hey i had this problem, turns out my firewall was blocking it, try turning off your firewall.....
Click to expand...
Click to collapse
hi cones
I had checked with Windows Firewall it shows me status OFF.
Is there were anything else I need to check?
what you exactly did when you have this problem? how it resolved can you explain on this?
Waiting for your post.
Sandi

Hey Sandi!
Have you tried unchecking the option under Settings\(System or Connection)\Usb to PC ?
Also, have you looked the pins of the miniUSB port? Are they in good shape?
Regards!

kokotas said:
Hey Sandi!
Have you tried unchecking the option under Settings\(System or Connection)\Usb to PC ?
Also, have you looked the pins of the miniUSB port? Are they in good shape?
Regards!
Click to expand...
Click to collapse
Hi kokotas
Thanks for your reply.
well I had checked below things.
under Settings\(System or Connection)\Usb to PC = checked status.
I had took new *** USB Cable*** and tried to reconect but it won;t work out.
now I am worried I am unable to syn my device to my PC.
Uregent help required.
Sandi

1. Try:
Under Settings\(System or Connection)\Usb to PC = UNCHECKED status.
2. So you've tried a new cable and nothing changed! But I told you about the miniUSB port in your phone! Do you see any broken, twisted pins in there? I'm telling you this because I had my phone's pins broken and I have no connectivity via usb anymore!
Regards!

One final thought
Hi Saisan
I would counsel that you should try another PC first.
Next step:
Unplug your device...
Uninstall Activesync, remove the registry keys for the program and reboot. Download the latest release of ActiveSync and install that.
I would also suggest you could do worse than enable "SHOW_HIDDEN_DEVICES" in device manager and remove all greyed out items under USB in device manager (WITH YOUR DEVICE NOT ATTACHED) then reboot and reconnect your device.
Failing that you probably have either a connectivity issue (physical cables or connectors) or you have a logical connection issue (I think there is a possiblity that you have inadvertantly disabled a network connection).
When you connect a WM6 device it creates a new network connection which generally appears in the system tray. If you disable this (right click disable) active sync will stop working.
If you go into your network connections folder and re-enable any items that are disabled it should work. PROVIDED YOU HAVE TURNED OFF WINDOWS FIREWALL FIRST...
It does sound like a physical cable or connection problem though.
Hope that helps
Yours
Leon

kokotas said:
1. Try:
Under Settings\(System or Connection)\Usb to PC = UNCHECKED status.
2. So you've tried a new cable and nothing changed! But I told you about the miniUSB port in your phone! Do you see any broken, twisted pins in there? I'm telling you this because I had my phone's pins broken and I have no connectivity via usb anymore!
Regards!
Click to expand...
Click to collapse
hi kokotas
I had goen throught the steps:
Under Settings\(System or Connection)\Usb to PC = unchecked.
and checked the pins are not broken and twisted but unfortunatly it is giveing me same error.
I think I will rediscribe my issue. I am able connect my device but unable to syncronize it .
Problem: I have HTC Touch (Black one) P3450 from last few days while I
connect my device to PC i am getting below error message.
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
I hope now it was clear.
Cheer's
Sandi

leondaphillips said:
Hi Saisan
I would counsel that you should try another PC first.
Next step:
Unplug your device...
Uninstall Activesync, remove the registry keys for the program and reboot. Download the latest release of ActiveSync and install that.
I would also suggest you could do worse than enable "SHOW_HIDDEN_DEVICES" in device manager and remove all greyed out items under USB in device manager (WITH YOUR DEVICE NOT ATTACHED) then reboot and reconnect your device.
Failing that you probably have either a connectivity issue (physical cables or connectors) or you have a logical connection issue (I think there is a possiblity that you have inadvertantly disabled a network connection).
When you connect a WM6 device it creates a new network connection which generally appears in the system tray. If you disable this (right click disable) active sync will stop working.
If you go into your network connections folder and re-enable any items that are disabled it should work. PROVIDED YOU HAVE TURNED OFF WINDOWS FIREWALL FIRST...
It does sound like a physical cable or connection problem though.
Hope that helps
Yours
Leon
Click to expand...
Click to collapse
Hi leon
Thanks for your advice. but I had tried this think already.
I had reinstalled Activesync 4.5 on new machine and tried to get sync.
I think there were some logical connection issue on which I am unable to create the relationship with my device from PC.
I had also tried to delete all the pervious relationship's and reconnected the same.
On some other forum it was suggested to delete the files from Windows/Temp directory from Device. but in HTC Touch when I connect the device it will automatically start activesync and it was connected but not sync.
shows message:
error: "Synchronization cannot be completed successfully. Reconnect
your device and try again. If the problem persists, see the Microsoft
ActiveSync Troubleshooter in Microsoft ActiveSync Help on your desktop
computer."
please help in this regards.
Cheer's
Sandi

Hi Sandi,
Have you found a solution yet?
I've been facing the same problem for sometime now. Additionally, all files on my touch have become read-only. I can't copy, move or delete any files on the phone.

TouchHD will not connect to Activesync under XP

Hi All,
failry new memeber when it comes to posting but have been using you guys as an essential source of bugfixing, problem solving and general HTC MDA advice since my TYTN.
I have spent sometime searching but not been able to find anyone with an issue similar to mine.
So heres the thing, recently exchanged my TYTN for a TouchHD and overall extremely impressed with both the handset and dev work done on here already.
I am running Dutty's 1.7 rom coupled with Radio ROM 1.09.25.35 all has been working and syncing wonderfully, however today when i try to sync up to my laptop to upgrade the radio to 1.10.25.25 i cannot get the darn thing to connect to activesync at all.
I am running XP SP3 and activesync 4.5 (again successfully until today)
I am using a non HTC USB lead which i know is generally a no no, however i sync'd up my kaiser with this lead for over a year and have been successfuly syncing my HD until today. I have tried an alterante USB lead just in case, again one with which i had no issue on the Kaiser.
I have tried to sync with the firewall on and off, also with my AntiVirus on and off
I have tried disabling Start_settings_USB-PC "enable faster data sync" to no avail.
I have tried the cusomary uninstall and reinstall of a fresh MS downloaded Activesync again no joy.
When I connect my HD to the pc and select connection type "Disk Drive" it recognises it instantly and allows me to browse the microSD card
When i connect with connection type "ActiveSync" it opens activesync, and displays connecting for smoe time and then decides it can't connect and offers me a diagnostic scan.
I have run the scan and saved the log file for information.
so basically the laptop can see my HD, activesync recognises a device has been connected via USB but refuses to finalise the connection. Oh obviously i have tried the "connect all using the connection" setting in activesyn on the HD as well. Figure the more i can tell you about what i have and havent done now the more time it saves you guys.
Its almost as if a process or service has been stopped or deleted on the device but i am buggered if i can figure if or what that maybe.
Any help appreciated guys. Obviosuly i will as a matter of course re-attempt all the above with the official HTC USB cable when i get home, but honestly dont see this being the issue considering the history of effectiveness of these cables.
I look forward to a flurry of interesting responses for me to try. Big thanks to all those who have made my WM PDA experience spot on to date.
Dboy

Update as promised.
Have got home and tried to connect using the HTC cable but still no joy.....
What could possible have gone wrong ?
No one any ideas ??

Hello,
I got a very similar issue, after some investigation I found out that it was my calendar causing this strange connection behavior.
Please do the following test,
1. delete your phone in active sync
2. reconnect your phone with the PC using the USB cable
3. When it asks for the synchronizing options (by default contacts, calendar,E-mail, favorites & M office one Note are ticked), REMOVE the tick of the calendar.
4. After finishing the setup wizard the synchronizing process will run as expected
So in my case I'm having trouble with the calendar, why ? I don't know but maybe someone else might have an explanation.
Good Luck

I encountered similar problems with ActiveSync previously but it was solved not via a soft/hard reset of my HD, but after I reboot my PC. Hope this can help you.
Note: I rarely shutdown or restart my laptop. I simply leave it to hibernate.

Reset HD Touch to get syn again.
One day could sync next day could not.
In the end did soft reset of phone all OK now.
Think the problem is I took a photo and it took ages to save it?
Thinking of put small hole in case so I can do a soft reset without the pain of unclipping cover. Any thoughts.