Related
Here is the culprit:
https://android.googlesource.com/de.../core/res/res/values-mcc310-mnc090/config.xml
That's for Cricket wireless, but there's a similar one for ATT.
What that modification does is tell the Android system that there are no valid tethering network interfaces when an ATT sim card is inserted. So it's removed from the settings menu automatically because tethering is no longer "supported" by any of the network interfaces on the device.
These config files are compiled down into /system/framework/framework-res.apk.
Here is my chain of events.
9/13 I received my Nexus 7 LTE and noticed the issue
9/14 Contacted AT&T Technical Support by Phone to work on issue. Confirmed that my 5GB Plan includes Tethering and Hotspot. Technical Support could not provide a solution.
9/15 Posted in XDA Developers http://forum.xda-developers.com/showthread.php?p=45602294#post45602294 Confirmed this issue is happening to others
9/15 Posted in XDA Developers http://forum.xda-developers.com/showthread.php?p=45602419#post45602419
9/17 Created post on Google Product Forum https://productforums.google.com/forum/#!category-topic/nexus/nexus-7/LwcDQENWhRE
9/18 Sent the following email
From: David Segura
Date: Wed, Sep 18, 2013 at 12:02 AM
Subject: Greg Belaus Blog Post - Google Nexus 7 Brings Best in Class Picture Quality to AT&T Customers
To: consumerblog at att.com
Cc: robert.n at talkandroid.com, phil at androidcentral.com, David Segura , customercare at tech360.att-mail.com, attcustomercare at att.com
This email is directed to Greg Belaus or the current Consumerist at AT&T.
I am one of the lucky few that have purchased a Google Nexus 7 LTE and am a current AT&T customer with 3 Smart Phone devices and 3 Tablets, all with expensive Data Plans through AT&T.
My concern (before I return the Google Nexus 7 LTE) is why the Hotspot and Tether options disappear when an AT&T SIM Card is plugged in. I have the 5GB DataConnect Tablet plan that includes these features. When I setup the device (without the SIM Card installed) the Hotspot and Tethering shows up in my settings. As soon as I plug in the AT&T SIM Card, they disappear, never to be seen again unless I do a factory restore. Only then do I have the options back, until I plug in my SIM Card again.
I have contacted Technical Support and they have verified that my device is provisioned properly and that I have Tethering and HotSpot included in my 5GB Data Plan, but are unable to restore this functionality.
I have posted this issue on XDA Developers, Android Central, and Talk Android, and will keep reaching out until I get a clear answer (I almost CC'd randall.stephenson at att.com as well).
Please investigate why this is disabled, and if it not something that I will be able to use (since I am paying for the feature), I will need to determine my best course of action to terminate my Tablet contract as it appears to me that AT&T is blocking features that I am paying for in my plan.
Regards,
David Segura
9/18 Received an email from attcustomercare at att.com with the following Case ref:_00DE0czFk._500E0703wB:ref that it was being looked into.
9/19 Contacted Google Nexus Support by Phone. Was informed that this was being escalated by Google Support. Case 5-5927000001711
What needs to be determined is if this is an accident or intentional. As I am paying for Tethering and Hotspot, I have a serious issue with this so far and it seems that there would be nothing AT&T can do to my device to get it restored. Short of Google correcting the issue and issuing an OTA Update, but this would mean that AT&T will need to work with Google to fix this
Unless this issue gets exposure from some people calling in or from Android websites, I am sure this will be a low priority
Wow! Why does this not surprise me it happening on an AT&T sim card. This coming from a very long time AT&T customer who purchased my last carrier subsidized phone a year and a half ago. I have always received excellent customer support but I wouldn't bet any money on it getting resolved in the next 30 days. Hopefully I'm wrong! At some point, out of curiosity, I need to stick my sim back in the N4 and see if tethering is still there because I tether my N7 often using the One X. Good luck!
It's Google’s to fix
The Nexus 7 LTE comes from Google, it is obviously a Google issue. I would expect a month.
It would be illegal for AT&T to prevent you from tethering, if they do you can file a complaint with the FCC. AT&T won’t try to stop you anymore after Verizon lost in court and paid $1.25M.
Use some tethering app meanwhile.
OP,
Thanks for the find and it indeed works.
I have decomplied the framework-res.apk file, removed the att restrictions from there, replaced the file with the recompiled file i created and sure enough, Tethering is there and working.
I have attached the modified framework-res.apk file, maybe someone can make a flashable zip for people who would like to enable this on AT&T.
Please note that this file will only work on JLS36C.
If you would like to try this for yourself:
1) unzip the attached and save it so internal storage
2) from TWRP go to terminal commands and copy the file over to /system/framework and reboot.
I would recommend making a backup to the original framework-res.apk file for future OTA updates. You will need to roll back to that before applying any OTA.
PhoneGeek said:
The Nexus 7 LTE comes from Google, it is obviously a Google issue. I would expect a month.
It would be illegal for AT&T to prevent you from tethering, if they do you can file a complaint with the FCC. AT&T won’t try to stop you anymore after Verizon lost in court and paid $1.25M.
Use some tethering app meanwhile.
Click to expand...
Click to collapse
Went to the AT&T store today. Asked if my Nexus 7 was compatible with LTE. The clerk searched Google for AT&T and Nexus 7 LTE. She said yes. LOL
So I asked if my IMEI was going to activate properly. I have a prepaid AT&T SIM activated on 2012 Nexus 7 3G and when put into Nexus 7 2013 4G/LTE it will *not* access LTE.
So she took one of their SIMs and put it into my Nexus 7 4G/LTE and it showed LTE coverage. I said yeah, so what. What happens if I activate an AT&T SIM on my Nexus 7 4G/LTE device? E.g. not on one of your approved LTE devices.
She said she did not know and they could not tell. So, she got the manager. The manager said they have no way to check the IMEI because they have no database they can search for LTE compatibility.
However, they said if there was any problem they would insure LTE was working if I wanted to activate in store. The discussion touched on modifying IMEI or activating in another LTE device if the Nexus 7 4G/LTE did not automatically work on LTE. I mentioned the hotspot feature was also disabled by Google software, and they were not pleased.
They were trying to help and I thanked them for the information. But, I left with my T-Mobile SIM in my Nexus 7 4G/LTE. I will ponder what to do until the free 2G/30 days pass on T-Mobile expires. AT&T is selling data only on these tablets so they should not care how its used, hotspot or not. AT&T is really dropping the ball.
With all this SIM swapping, I also considered what happens if I put in a second new T-Mobile SIM in my Nexus 7 4G/LTE. Do I get another free 2G/30 day pass? LOL
No $100 bill credit either
Sent from my HTC One using Tapatalk 4
SOLUTION
Guys good news.....here is the solution to get tether back!!!!!!
http://forum.xda-developers.com/showthread.php?p=45781140#post45781140
It is February 2015. My nexus 7 build KTU84P will not tether with an att sim card in it.
This has been going on literally for YEARS. Google will never fix this.
Lawsuit? FCC action?
I bought an unlocked S8 at Best Buy because it was a good deal.
However, I'm noticing AT&T is restricting Wifi calling. There isn't even an option to turn in on.
Are they preventing this? If so, can I get it turned on by them ? I'm assuming there is a ROM I could flash to get it, but I would hate nothing during flashing bricking my phone.
Any other features I'm missing? Since I have really bad coverage at my desk at work, WIFI calling is important to me. I'm considering returning the phone and going to ATT brand, but there is a $35.00 restocking fee. I feel Best Buy should have told me the downsides of an unlocked.
I didn't get any restocking fee when I returned my ATT S8. Got a full refund, no questions asked. Besides if you're just swapping out to another carrier one, I'm sure they will waive it. I have MintSim (Tmo) and WiFi calling can be enabled and works fine for me on the unlocked firmware on my Vzw S8.
AFAIK, AT&T does not allow wifi calling for non-branded phones.
Can anyone explain to my why this would be? Is there any technical reason that they cannot do this on an non branded phone or are they being difficult?
I know it could be that they are strong armming me into another 2 year agreement, but if I can't use Wifi Calling, I cannot use their service due to poor reception at work. I think it would be in their best interest to let me use this feature.
Everyone I talked to on phone and in store basically act like it should be fine.
PS Running Android 7.0
bdaoust said:
Can anyone explain to my why this would be? Is there any technical reason that they cannot do this on an non branded phone or are they being difficult?
I know it could be that they are strong armming me into another 2 year agreement, but if I can't use Wifi Calling, I cannot use their service due to poor reception at work. I think it would be in their best interest to let me use this feature.
Everyone I talked to on phone and in store basically act like it should be fine.
PS Running Android 7.0
Click to expand...
Click to collapse
I am slightly confident that CSC (country/carrier specific code) patch can fix this issue but you would need to look into the other section for that and I say this because it fixed VoLTE issue for some other guys...
WiFi is not possible on AT&T network with the Unlocked version of S8 phones
This may help others who are considering the Unlocked S8.
Note: As of today, no options available from either AT&T or Samsung to enable WiFi calling.
After multiple trips to AT&T, BestBuy Samsung, chat sessions with Samsung support and now calling Samsung Premium Care, I finally confirmed that the Unlocked S8 model does not have any possible software upgrade to enable WiFi calling. Why did so many not know?
Samsung:
Please revise your website to clearly state the limitation, (WiFi is not possible on AT&T network ), with the Unlocked version of your S8 phones.
What's Next?
I was told that there is nothing that Samsung can do for me but Return the phone for Refund.
Now returning this phone requires me to again pay additional cost for replacing/activating another SIM for my old phone to use during the time I process an order for my next phone. Samsung cost me hours of my time and wasted my money.
bdaoust said:
I bought an unlocked S8 at Best Buy because it was a good deal.
However, I'm noticing AT&T is restricting Wifi calling. There isn't even an option to turn in on.
Are they preventing this? If so, can I get it turned on by them ? I'm assuming there is a ROM I could flash to get it, but I would hate nothing during flashing bricking my phone.
Any other features I'm missing? Since I have really bad coverage at my desk at work, WIFI calling is important to me. I'm considering returning the phone and going to ATT brand, but there is a $35.00 restocking fee. I feel Best Buy should have told me the downsides of an unlocked.
Click to expand...
Click to collapse
dealing with the same thing and entirely frustrated. so much wasted time that a simple disclaimer would've saved me from.
wifi calling is a feature enabled by a carrier, not the phone brand. if you want wifi-calling, flash the relevant firmware for your carrier just like i did for VZW to get wifi-calling to work. and btw, this information was widely known by doing some research previous to purchase. i had no problem finding this out but ordered anyway with the intent to flash the firmware.
knightsfury said:
wifi calling is a feature enabled by a carrier, not the phone brand. if you want wifi-calling, flash the relevant firmware for your carrier just like i did for VZW to get wifi-calling to work. and btw, this information was widely known by doing some research previous to purchase. i had no problem finding this out but ordered anyway with the intent to flash the firmware.
Click to expand...
Click to collapse
i flashed it with straight up ATT, all files from here:
joe3681 said:
AT&T QF7 (latest fw)
Click to expand...
Click to collapse
and wifi calling won't work. just gives me this message:
"Oops!
We can't turn on Wi-Fi Calling for your account. Think this message is a mistake? Ask the person who can make account changes to call us..."
After numerous calls to Samsung and AT&T you absolutely cannot enable wifi calling on the unlocked phone. Only phones purchased as AT&T branded are allowed the full feature set.
If in fact you DID buy an AT&T S8, you can unlock it and keep said features, but not in reverse of that. Which blows.
fremitus said:
i flashed it with straight up ATT, all files from here:
and wifi calling won't work. just gives me this message:
"Oops!
We can't turn on Wi-Fi Calling for your account. Think this message is a mistake? Ask the person who can make account changes to call us..."
After numerous calls to Samsung and AT&T you absolutely cannot enable wifi calling on the unlocked phone. Only phones purchased as AT&T branded are allowed the full feature set.
If in fact you DID buy an AT&T S8, you can unlock it and keep said features, but not in reverse of that. Which blows.
Click to expand...
Click to collapse
That really makes no sense.... (Not that you're lying) but there's specific firmwares for the unlocked S8's depending on carrier. the G950U1 has different CSC's depending on what carrier it's used for. Why do that if it doesn't enable that carriers features?!
joe3681 said:
That really makes no sense.... (Not that you're lying) but there's specific firmwares for the unlocked S8's depending on carrier. the G950U1 has different CSC's depending on what carrier it's used for. Why do that if it doesn't enable that carriers features?!
Click to expand...
Click to collapse
flashing other carriers might work (like Tmobile), but not with ATT as they are using based on the IMEI registered with ATT brand.. so flashing any CSC won't enable it as long as you spoke to their customer care and provide your No and other ATT phone to activate Wifi calling on your number.. this is not 100% working method.. search through teh CSC selection forum there people posted a workaround.
KeithDo said:
This may help others who are considering the Unlocked S8.
Note: As of today, no options available from either AT&T or Samsung to enable WiFi calling.
After multiple trips to AT&T, BestBuy Samsung, chat sessions with Samsung support and now calling Samsung Premium Care, I finally confirmed that the Unlocked S8 model does not have any possible software upgrade to enable WiFi calling. Why did so many not know?
Samsung:
Please revise your website to clearly state the limitation, (WiFi is not possible on AT&T network ), with the Unlocked version of your S8 phones.
What's Next?
I was told that there is nothing that Samsung can do for me but Return the phone for Refund.
Now returning this phone requires me to again pay additional cost for replacing/activating another SIM for my old phone to use during the time I process an order for my next phone. Samsung cost me hours of my time and wasted my money.
Click to expand...
Click to collapse
Time I understand. You will never get that back. The SIM card issue I don't understand. Didn't you keep the old sim card from your old phone. Yes, AT&T will have to reactivate it, but they should do that for free. The only time I've had to pay is when I needed to get a new physical SIM card because the size was wrong for the phone I wanted to use. If you kept the old SIM card, you can simply reactivate it and stick it in your old phone again.
joe3681 said:
That really makes no sense.... (Not that you're lying) but there's specific firmwares for the unlocked S8's depending on carrier. the G950U1 has different CSC's depending on what carrier it's used for. Why do that if it doesn't enable that carriers features?!
Click to expand...
Click to collapse
it's all tied to your IMEI, and that can't be changed. the VoLTE and Wifi Calling are non-existent unless you bought an ATT branded phone.
Guys ... I'm still looking for other options BUT this will work ....
If you have a business account you can just go in to the account and change your billing acct IMEI for your unlocked phone to an IMEI of an AT&T S8 (get one from a friend, go to the store and check out the displays, etc)
If you don't have a business acct call support , eventually you can get a person that knows what to do and they can plug in a working IMEI
This works ... works on my S7 Edge as well
Flashed unlocked phone with ATT FW. Then changed my account's imei with the imei from an ATT branded phone and that got me advanced calling options. Wifi calling will worked for about 10 seconds until ATT reads the phone's actual imei and then they turn off wifi calling. Volte will continue to work.
AT&T OTA Update Coming
All, I have just confirmed with AT&T they have made the request for an OTA update to enable WiFi Calling in the Settings Menu from Samsung. The time frame I was given as of yesterday 10/2/2017 was 14 days. So by 10/16/2017 S8 & S8+ phones should receive an OTA update that enables WiFi Calling feature.
vanornum said:
All, I have just confirmed with AT&T they have made the request for an OTA update to enable WiFi Calling in the Settings Menu from Samsung. The time frame I was given as of yesterday 10/2/2017 was 14 days. So by 10/16/2017 S8 & S8+ phones should receive an OTA update that enables WiFi Calling feature.
Click to expand...
Click to collapse
Very interesting! This would be a life saver. Do you trust their timeframe?
Sent from my Nexus 7 using Tapatalk
Hey. I finally found the Wifi calling settings.
Phone/ Dialer > Context Menu (the three dots on top right corner) > Settings > Wi-Fi calling > And I see my three options there.
I'm on Galaxy S8 G9500U1
Sent from my SM-G950U1 using Tapatalk
aravreddy2231 said:
Hey. I finally found the Wifi calling settings.
Phone/ Dialer > Context Menu (the three dots on top right corner) > Settings > Wi-Fi calling > And I see my three options there.
I'm on Galaxy S8 G9500U1
Sent from my SM-G950U1 using Tapatalk
Click to expand...
Click to collapse
Hmm, I don't see them (yet?)... SM-G955U1 with phone app version 2.3.00.20. What version of the app do you have?
Sent from my SM-G955U1 using Tapatalk
Same
Sent from my SM-G950U1 using Tapatalk
Alright, got a pretty wacky situation here. Trying to see if anyone has any ideas of how to fix this.
I bought an S10+ Verizon firmware from Swappa a few days ago. I intended to use it with T-Mobile. Good deal, good transaction, all good right? Wrong...
It was my understanding that most Verizon phones were unlocked and that I could just flash the Unlocked or T-Mobile firmware to get full T-Mobile functionality.
On receiving the phone I got a "This phone is locked, contact Verizon at etc etc" message. I shrugged and flashed it over to unlocked firmware, where I was met with an "Invalid SIM card. Network locked SIM card inserted." and "PIN to unlock SIM service provider" window. So the phone was locked. Here's my troubleshooting steps from there.
Contacted Verizon support online. They said they lock all their phones for 60 days now as of late July. I said I'd bought it used, they said it had been bought at Walmart recently and there was nothing they could do.
Contacted the seller. He gave me his proof of purchase that the phone was bought new from Samsung.com back in March. I used a site to check the IMEI and the phone was legit from March, and not reported stolen or sketchy at all. Samsung.com specifically says they don't lock their phones and it was well before the 60 day policy anyway.
Contacted Verizon support where they said the phone was purchased as a Verizon phone so it can't be used with other networks. I should sign up for Verizon to enjoy all the features of my phone ? ....and also have it activated on the network so it could be cleared and unlocked. Alright...
I took the phone to a Verizon store where they put an active Verizon SIM in it. Verizon SIM worked great, T-Mobile still had an unlock code. The employee was confused and said they've never entered an Unlock PIN before so he sent me to corporate Verizon support store they had nearby.
Corporate Verizon store was a ton more helpful and the guy called up their god-tier upper support guys. Those guys took over an hour fiddling with things and along the way determined that the phone and it's IMEI were all clear, not stolen, and unlocked. The previous owner had a clean account and was in good standing. The store guy said he'd never seen anything like this and in his four years he'd never entered a SIM pin before. They additionally made sure I hadn't accidentally encrypted my SIM with a pin (I hadn't) and that all the default Verizon 000000, 123456, and 111111 codes weren't going to work. They recommended I contact Samsung support.
Samsung support thought I was an idiot and said that all the phones sold on their storefront are locked and I should contact Verizon to get it unlocked. I tried explaining all of the above but it was like talking to a brick wall.
So what have I tried?
Flashed the phone from Verizon to Unlocked to T-Mobile to Unlocked firmware using Frija and patched Odin. Verizon firmware throws a "contact Verizon" message and sometimes a code window, unlocked gives me code window, and T-Mobile just says it's locked and doesn't give me anything.
I have tried Verizon, AT&T, and T-Mobile SIMs from my friends. T-Mobile and AT&T work for a couple minutes completely normally on reboot. Connection establishes, data, text, and calls come in. Then it locks up and doesn't work. Verizon SIM works entirely normally, but doesn't unlock phone even after being left in for an hour.
Going forward I am going to try
Ask the internet for help. I've googled the living daylights out of this problem and I can't find anyone in my situation. Help?
[\LIST]
Flash the phone back to Verizon firmware. Perhaps the unlock mechanism works somewhere in the firmware and only when it's connected to the Verizon network. Take it to the store, have them pop a Verizon SIM in for a bit, and hope for the best. Flashing from Unlocked to VZW firmware isn't working right now for some odd reason though. It's going back to TMB instead and I'm confused about that to.
[\LIST]
Figure out how to get non-incompetent support out of Verizon (though I've mostly gotten there already) or Samsung and see if someone can help me. When I had to unlock my T-Mobile S8 I bought from Samsung, the IMEI numbers weren't passed to T-Mobile so the regular support people said it was impossible. Eventually I got in contact with someone who broke me out of idiot-land and directly contacted a network engineer who solved the problem in less than 10 minutes. Maybe I can find a network engineer at Verizon?
I could use a sketchy SIM unlock website. Is there any not-sketchy ones?
There's an XDA thread for S10+ U & U1 updates by the mod ibowtoandroid. I believe he has an unlock service that's legit but apparently not cheap. If you read through that thread you might find information helpful for your situation. But if you post a question that was previously answered you will likely be told to read through the thread even though the person who tells you that could have actually answered your question in the same amount of time. It's not the friendliest thread but you might find your answer.
There is a lot of discussion about switching carrier firmware. Since your phone shows up as locked by Verizon even though it shouldn't be you might need to use a Verizon SIM for 48 hours before the phone will revert back to unlocked status--at the time your phone was originally purchased it was necessary to use a Verizon SIM on their branded phones for 48 hours before they could be switched to another carrier.
It's possible you got that message when you purchased your phone because the 48 hour clock started over for some reason but that's only a guess--the ibowtoandroid guy is far more knowledgeable since he actually has a business that unlocks phones.
Are you sure the person who you bought your phone from actually unlocked it before selling it to you? Even if the phone shows up as a device that should be unlocked the previous owner who had the Verizon service might have needed to call Verizon to verify the phone's unlock status before selling it.
Sometimes people accidentally relock these phones when flashing carrier firmware. It doesn't sound like you did that based on your description but if the previous owner flashed firmware to completely reset the phone instead of just performing a factory reset he might have accidentally relocked your phone on the software end.
based on wat ur saying the phone definitely seems to b carrier locked. I got an A50 from verizon and it does the same ecact thing..
theres services online you can use or some boxes have methods as well.. my tmo a10e for example was locked but chimera tool has a neat feature called carrier relock.. it essentially locks it to up to 64 carriers instead of actually unlocking the sim..
one thing i suggest tho is dont try to do it urself unless ur a seasoned expert lol.. i tried on a n976v and after a few harmless at commands it completely killed my imei and cert and mipi etc etc
camwow13 said:
Alright, got a pretty wacky situation here. Trying to see if anyone has any ideas of how to fix this.
I bought an S10+ Verizon firmware from Swappa a few days ago. I intended to use it with T-Mobile. Good deal, good transaction, all good right? Wrong...
It was my understanding that most Verizon phones were unlocked and that I could just flash the Unlocked or T-Mobile firmware to get full T-Mobile functionality.
On receiving the phone I got a "This phone is locked, contact Verizon at etc etc" message. I shrugged and flashed it over to unlocked firmware, where I was met with an "Invalid SIM card. Network locked SIM card inserted." and "PIN to unlock SIM service provider" window. So the phone was locked. Here's my troubleshooting steps from there.
Contacted Verizon support online. They said they lock all their phones for 60 days now as of late July. I said I'd bought it used, they said it had been bought at Walmart recently and there was nothing they could do.
Contacted the seller. He gave me his proof of purchase that the phone was bought new from Samsung.com back in March. I used a site to check the IMEI and the phone was legit from March, and not reported stolen or sketchy at all. Samsung.com specifically says they don't lock their phones and it was well before the 60 day policy anyway.
Contacted Verizon support where they said the phone was purchased as a Verizon phone so it can't be used with other networks. I should sign up for Verizon to enjoy all the features of my phone ? ....and also have it activated on the network so it could be cleared and unlocked. Alright...
I took the phone to a Verizon store where they put an active Verizon SIM in it. Verizon SIM worked great, T-Mobile still had an unlock code. The employee was confused and said they've never entered an Unlock PIN before so he sent me to corporate Verizon support store they had nearby.
Corporate Verizon store was a ton more helpful and the guy called up their god-tier upper support guys. Those guys took over an hour fiddling with things and along the way determined that the phone and it's IMEI were all clear, not stolen, and unlocked. The previous owner had a clean account and was in good standing. The store guy said he'd never seen anything like this and in his four years he'd never entered a SIM pin before. They additionally made sure I hadn't accidentally encrypted my SIM with a pin (I hadn't) and that all the default Verizon 000000, 123456, and 111111 codes weren't going to work. They recommended I contact Samsung support.
Samsung support thought I was an idiot and said that all the phones sold on their storefront are locked and I should contact Verizon to get it unlocked. I tried explaining all of the above but it was like talking to a brick wall.
So what have I tried?
Flashed the phone from Verizon to Unlocked to T-Mobile to Unlocked firmware using Frija and patched Odin. Verizon firmware throws a "contact Verizon" message and sometimes a code window, unlocked gives me code window, and T-Mobile just says it's locked and doesn't give me anything.
I have tried Verizon, AT&T, and T-Mobile SIMs from my friends. T-Mobile and AT&T work for a couple minutes completely normally on reboot. Connection establishes, data, text, and calls come in. Then it locks up and doesn't work. Verizon SIM works entirely normally, but doesn't unlock phone even after being left in for an hour.
Going forward I am going to try
Ask the internet for help. I've googled the living daylights out of this problem and I can't find anyone in my situation. Help?
[\LIST]
Flash the phone back to Verizon firmware. Perhaps the unlock mechanism works somewhere in the firmware and only when it's connected to the Verizon network. Take it to the store, have them pop a Verizon SIM in for a bit, and hope for the best. Flashing from Unlocked to VZW firmware isn't working right now for some odd reason though. It's going back to TMB instead and I'm confused about that to.
[\LIST]
Figure out how to get non-incompetent support out of Verizon (though I've mostly gotten there already) or Samsung and see if someone can help me. When I had to unlock my T-Mobile S8 I bought from Samsung, the IMEI numbers weren't passed to T-Mobile so the regular support people said it was impossible. Eventually I got in contact with someone who broke me out of idiot-land and directly contacted a network engineer who solved the problem in less than 10 minutes. Maybe I can find a network engineer at Verizon?
I could use a sketchy SIM unlock website. Is there any not-sketchy ones?
Click to expand...
Click to collapse
hi, did you manage to solve the problem? mine S10 also asks for an unlock code 5 minutes after turning it on.
wwwxxx1982 said:
hi, did you manage to solve the problem? mine S10 also asks for an unlock code 5 minutes after turning it on.
Click to expand...
Click to collapse
Hello!
Yes I did solve the situation! Here's the steps that I used to unlock my Verizon Galaxy S10+
I had changed the firmware to unlocked firmware using Odin and Freya. This was premature.
Verizon does not do unlock codes. You need to have the Verizon firmware on the phone, a Verizon SIM card from a friend, access to the Verizon account, and like an hour of spare time.
Pop the Verizon SIM into your phone, you can get them from a friend, convince a Verizon store guy to help ya out, or just pay a few bucks for a prepaid plan. The phone has to be on the Verizon network for this to work.
Call up Verizon technical support. Tell them you've got a phone to unlock and have been working with their Tier 2 team to square things away. You have to be transferred to Tier 2.
Important to note that Verizon has instigated a 60 day locking policy to prevent theft and whatnot on their network. If the phone was purchased less than 60 days ago and activated on Verizon's network than you're outa luck. You got to wait. If you don't fall under this restriction, you should make sure the support people understand because they'll assume that's what's happening... a lot.
The Tier 2 people generally know what they're doing. They'll verify the device's IMEI and that it hasn't been stolen, is paid off, and that your Verizon account is in good standing. They'll need the PIN access code from the Verizon account holder or a two step verification with another one of their phones.
Once they run the unlock process you should get a text saying the phone is now unlocked. Leave the SIM in for another hour or two to allow the process to complete. I removed the SIM shortly after on the first try and it didn't work so I had to do it again.
After that the phone should be unlocked and you'll be able to flash whatever firmware you want and use it on whichever network. I've got mine running Unlocked firmware on T-Mobile, works great
If you don't have a Verizon S10+ that's locked to Verizon I dunno where to start. Contact the mod ibowtoandroid on here if you get really really stuck. He can get it unlocked but it will cost a ton. He's legit though.
camwow13 said:
Hello!
Yes I did solve the situation! Here's the steps that I used to unlock my Verizon Galaxy S10+
I had changed the firmware to unlocked firmware using Odin and Freya. This was premature.
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thanks, but I upgraded the phone to another firmware with the code XAA and now I can’t get it back to Verezion
camwow13 said:
Hello!
Yes I did solve the situation! Here's the steps that I used to unlock my Verizon Galaxy S10+
I had changed the firmware to unlocked firmware using Odin and Freya. This was premature.
Verizon does not do unlock codes. You need to have the Verizon firmware on the phone, a Verizon SIM card from a friend, access to the Verizon account, and like an hour of spare time.
Pop the Verizon SIM into your phone, you can get them from a friend, convince a Verizon store guy to help ya out, or just pay a few bucks for a prepaid plan. The phone has to be on the Verizon network for this to work.
Call up Verizon technical support. Tell them you've got a phone to unlock and have been working with their Tier 2 team to square things away. You have to be transferred to Tier 2.
Important to note that Verizon has instigated a 60 day locking policy to prevent theft and whatnot on their network. If the phone was purchased less than 60 days ago and activated on Verizon's network than you're outa luck. You got to wait. If you don't fall under this restriction, you should make sure the support people understand because they'll assume that's what's happening... a lot.
The Tier 2 people generally know what they're doing. They'll verify the device's IMEI and that it hasn't been stolen, is paid off, and that your Verizon account is in good standing. They'll need the PIN access code from the Verizon account holder or a two step verification with another one of their phones.
Once they run the unlock process you should get a text saying the phone is now unlocked. Leave the SIM in for another hour or two to allow the process to complete. I removed the SIM shortly after on the first try and it didn't work so I had to do it again.
After that the phone should be unlocked and you'll be able to flash whatever firmware you want and use it on whichever network. I've got mine running Unlocked firmware on T-Mobile, works great
If you don't have a Verizon S10+ that's locked to Verizon I dunno where to start. Contact the mod ibowtoandroid on here if you get really really stuck. He can get it unlocked but it will cost a ton. He's legit though.
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That was very helpful Thanks. I am pretty sure that my phone has passed that 60 days time frame and the device has a clean IMEI as well but I am not in the US. Do I have to be on the Verizon network or just a Verizon sim will work as well?
Tarar said:
That was very helpful Thanks. I am pretty sure that my phone has passed that 60 days time frame and the device has a clean IMEI as well but I am not in the US. Do I have to be on the Verizon network or just a Verizon sim will work as well?
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Can someone please help?
Tarar said:
Can someone please help?
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if its locked its locked.. meet verizons requirements to have it unlock or pay for a service that can unlock it for you..
theres no easy way to unlock the device.. if there was then itd be posted on xda.. and if it was that easy thered b no point in carriers locking them to begin with
Tarar said:
Can someone please help?
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elliwigy said:
if its locked its locked.. meet verizons requirements to have it unlock or pay for a service that can unlock it for you..
theres no easy way to unlock the device.. if there was then itd be posted on xda.. and if it was that easy thered b no point in carriers locking them to begin with
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Its actually done through an android app modified by the carrier. The only way to get around it would be to have the carriers unique key as well as the private signing key so you could create your own version. Then you would need a way to modify the system image and successfully install it. After all that there's a good chance there's even more security server side. (Its Verizon, so you know...)
So yes, ultimately it isnt exactly possible.
Sent from my SM-G975U1 using XDA Labs
jwarrior319 said:
Its actually done through an android app modified by the carrier. The only way to get around it would be to have the carriers unique key as well as the private signing key so you could create your own version. Then you would need a way to modify the system image and successfully install it. After all that there's a good chance there's even more security server side. (Its Verizon, so you know...)
So yes, ultimately it isnt exactly possible.
Sent from my SM-G975U1 using XDA Labs
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yep.. exactly y i said he needs to unlock via official means or pay for a service.. theres plenty services out there.. of course they most likely have access to servers and some tend to be fairly expensive lol.. outside of that hes sol im afraid.
Sent from my SamPWND N976V or G975U
Verizon needs to unlock your phone if you don't want to pay a third-party service. I don't think you need to have a Verizon SIM inserted for them to unlock the phone as long as it meets the necessary requirements.
jhs39 said:
Verizon needs to unlock your phone if you don't want to pay a third-party service. I don't think you need to have a Verizon SIM inserted for them to unlock the phone as long as it meets the necessary requirements.
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I believe Verizon only unlocks automatically with a sim installed thats had service for 60 days(might be 30 now). I remember seeing someone say they put a friend's Verizon sim in and rebooted and it unlocked for him. I guess they dont verify IMEI to unlock just sim number.
Sent from my SM-G975U1 using XDA Labs
jhs39 said:
Verizon needs to unlock your phone if you don't want to pay a third-party service. I don't think you need to have a Verizon SIM inserted for them to unlock the phone as long as it meets the necessary requirements.
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I am outside the USA so no way to be on the Verizon network. I will however reinstall the original Verizon firmware and have some one call them for me. Let's see whether that works out or not. Thanks man.
Tarar said:
I am outside the USA so no way to be on the Verizon network. I will however reinstall the original Verizon firmware and have some one call them for me. Let's see whether that works out or not. Thanks man.
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Curious, how did you get a verizon device outside of the country?
To point out, this is the very reason Verizon changed their sim unlocking policy.. to help prevent fraud and theft as they would take vzw devices then sell them for profit to non vzw customers and theyd be unlocked..
Bcuz of this is why they implemented the device needing to be activated on the vzw network and a 60 day period before it will be unlocked.
I dont see them being able to manually override/bypass this as it is policy. That as well as most reps dont even kno the policy and will tell you its unlocked or "verizon doesnt lock devices" which is inaccurate lol
jwarrior319 said:
I believe Verizon only unlocks automatically with a sim installed thats had service for 60 days(might be 30 now). I remember seeing someone say they put a friend's Verizon sim in and rebooted and it unlocked for him. I guess they dont verify IMEI to unlock just sim number.
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Its not based on sim number lol..
elliwigy said:
Its not based on sim number lol..
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So any random Verizon sim thats active and has had service for 60 days or more will unlock it?
If thats the case someone could still make money off them by using there sim before selling it.
Sent from my SM-G975U1 using XDA Labs
jwarrior319 said:
So any random Verizon sim thats active and has had service for 60 days or more will unlock it?
If thats the case someone could still make money off them by using there sim before selling it.
Sent from my SM-G975U1 using XDA Labs
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No.. i didnt say that lol.. its not tied to the sim card.. device needs to be active on verizon for 60 days.. i always use my same sim card that ive had for years now in my new devices.. i still had to wait 60 days for it to be sim unlocked..
U cant just pop an old sim in and have it unlock.. the device itself needs to be active 60 days..
When checking if a device is sim unlocked or not u dont put the sim number into the checker, u put the imei.. this is bcuz its tied to the imei/device.. not sim card itself..
What i dont know however is if you only need to activate it once on vzw network or if it needs to remain on vzw the full 60 days.. then again u cant use it on other networks until its unlocked anyways
Sent from my SM-N976V using Tapatalk
elliwigy said:
No.. i didnt say that lol.. its not tied to the sim card.. device needs to be active on verizon for 60 days.. i always use my same sim card that ive had for years now in my new devices.. i still had to wait 60 days for it to be sim unlocked..
U cant just pop an old sim in and have it unlock.. the device itself needs to be active 60 days..
When checking if a device is sim unlocked or not u dont put the sim number into the checker, u put the imei.. this is bcuz its tied to the imei/device.. not sim card itself..
What i dont know however is if you only need to activate it once on vzw network or if it needs to remain on vzw the full 60 days.. then again u cant use it on other networks until its unlocked anyways
Sent from my SM-N976V using Tapatalk
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Where does it say that on the verizon site or fcc site? I see you just need to activate it with a valid verizon account then 60 days it's unlocked...
---------- Post added at 02:27 AM ---------- Previous post was at 02:20 AM ----------
elliwigy said:
No.. i didnt say that lol.. its not tied to the sim card.. device needs to be active on verizon for 60 days.. i always use my same sim card that ive had for years now in my new devices.. i still had to wait 60 days for it to be sim unlocked..
U cant just pop an old sim in and have it unlock.. the device itself needs to be active 60 days..
When checking if a device is sim unlocked or not u dont put the sim number into the checker, u put the imei.. this is bcuz its tied to the imei/device.. not sim card itself..
What i dont know however is if you only need to activate it once on vzw network or if it needs to remain on vzw the full 60 days.. then again u cant use it on other networks until its unlocked anyways
Sent from my SM-N976V using Tapatalk
Click to expand...
Click to collapse
Where does it say that on the verizon site or fcc site? I see you just need to activate it with a valid verizon account then 60 days it's unlocked...
Urbbs said:
Where does it say that on the verizon site or fcc site? I see you just need to activate it with a valid verizon account then 60 days it's unlocked...
---------- Post added at 02:27 AM ---------- Previous post was at 02:20 AM ----------
Where does it say that on the verizon site or fcc site? I see you just need to activate it with a valid verizon account then 60 days it's unlocked...
Click to expand...
Click to collapse
That's exactly what I said lmao.. u need to activate it on vzw then wait 60 days and it will be unlocked..
A quick Google search you can easily find vzw unlock policy:
https://www.verizon.com/about/consumer-safety/device-unlocking-policy
I have service thru straight talk off of ATT Towers. My phone is a US996 which is supposedly completely "carrier neutral".
Just now got a text from Straight Talk that unless I got a new SIM( huh??) from them, my service will cease on Feb 22.
The question is..... Is this true??
I do have the option of switching to Verizon since the US996 has the bands to do either AT&T OR Verizon.
Any help appreciated. BTW, the rom is stock..... version 10F Unlock BJ TWRP Installed and rooted using SuperSu.
Sandman
I don't think a phone company can arbitrary change your number. That may be a valid FCC complaint and also may violate the state laws.
I would file complaints if applicable. As far as I know that number is "yours" unless you fail to make payments or voluntarily abandon it.
I transferred my Verizon number to AT&T over 10 years ago. Same number for a quarter of a century...
I do have full data = text, downloads, etc but no calls. All incoming are direct to VM. Any outgoing attempts fail immediately.
It's rooted and I have full ADB access. I replaced the ROM yesterday with 11 google pixle (something like that - I'm not at home where the files are). It worked for a while then stopped again. Dead as far as calls go. The original ROM is voLTE enabled without an option to toggle that. The newer ROM has voLTE and is toggled on. Of course I tried toggling voLTE, airplane mode, toggled cell-data, power cycle on off etc. Nothing gets it going. I'm on ATT. They recently did a G5 update on 2/22/22 and calls worked until yesterday (3/8) . ATT tried sending signals and a few times i was able to make (1).. yes - ONE call - then it fails afterwords - weird isn't it?
I'm hoping you guys might know a pretty solid ROM i can install (old or new - whatever works best with this phone) nothing fancy - just operational is fine. Or if you think I have a hardware issue and should add a hook to the phone for a lure I'd rather not if I can get it going again - I believe it should work but maybe something with the ATT G5 is adding to my troubles - any suggestions please - I'm at a loss
Thanks in advance - Jim
Hi Jim, I just joined xda in hopes of finding out if a new rom will solve this G5plus moto problem. From what I gather, the standard installed rom does not support Volte and when the wireless services dropped 3g, it somehow dinked with volte/lte (that level no longer supported). I am in the same situation with my g5+ - text but no voice. I use H2o wireless service. From my upfront investigation, volte is a software solution, and no extra chips are required, but I may be wrong, I am just getting started with this. It seems odd to me that I can take out my sim and put it in an older J3 Samsung, and calls go through fine and I can see Volte settings listed. What was moto thinking on the G5+, makes no sense. Sooooo, if anyone has any input to this problem or know if a rom might solve it, chime in please, the phone is still okay for low level use.
Thank you,
Barry
When I re-flash the ROM I can make one call again then nothing. This tells me it's not hardware but software. So I decided to visit T-Mobile to see how it works on their G5 voLTE network and it does quite perfectly. It's not the phone, never was!
So here's what I'm finding out so far. ATT has created a 'white list' of phones they are allowing on their new roll out of the 5G voLTE system. The Moto G5 Plus is not on that list. According to an ATT blog site they are blocking IMEI's that aren't on that list from making calls. The arguments on that site include comments that regardless of your phones proven and manufactured ability to process voLTE calls they aren't going to allow them. It's BS. According to this site it was up to the manufactures to submit phones for approval. Obviously they aren't going to submit discontinued phones, so...
I'm with ConsumerCellular which is ATT essentially. Finally after 4 days CC says they have a new SIM that has been fixing this issue and shipped one out for me today. I'll get it next week. I'll update here accordingly. They call it a "3-In-1 Smart Sim - A" I'll find out just how smart it is ;-)
Yea, I found the att whitelist and all the controversy. Let us know what happens when you get it, maybe H2o can send me one also. Possibly too much programming to allow the G5+ in the mix, could get interesting as time passes.
https://www.att.com/es-us/idpassets/images/support/pdf/Service-Capabilities-Unlocked-Devices-ATT-Network.pdf
I'm leaving ATT. Consumer Cellular sent me the newer SIM. They couldn't get it to work either. The T-Mobile sim worked perfectly in my existing phone - voLTE, 4G (not a 5G phone) and wifi calling. In the mean time to make matters worse, I received a Moto One 5G Ace (brand new phone) direct from Motorola claiming to have whatever upgrade was necessary. Doesn't work either on ATT. I called Moto to question why menu options are missing. Without hesitation she said it's not a 5g phone for ATT and offered a refund. Really.. ok, who am I to argue - I'm taking the refund. I'm moving my existing phone to T-Mobile and not fighting with the big bad ATT bully for doing this.
IMHO ATT doesn't deserve to keep any customer they've done this too. Laziest roll-out in history
So don't fight it, just leave. Any company that blocks IMEI's and dumps customers who own known good 4G voLTE phones is saying loud and clear - LEAVE US.
so that's how I'm fixing the ATT issue. Just the way they way want it.
Yeah, I'll echo this. My G5Plus is on StraightTalk (AT&T MVNO), and voice just stopped working days ago. The SIM works for voice in my Pixel 3a though so getting a new SIM would do nothing. Pretty bogus that VoLTE works with some carriers and/or variants of this phone, just not AT&T apparently.
According to the ATT blog they're blocking the IMEI's of any phone not on their white list. I'm confident it would work they just don't want to be bothered with testing it since the manufacture didn't send them a phone. It's a discontinued phone so why would Motorola do that. However being discontinued only means they made a production run of so many phones and have sold out. On to better iterations .. I get that. They still work and will for years to come on 4G and voLTE. It's an ATT thing. They work great on T-Mobile (not a fan but..)
jgdorado said:
I'm leaving ATT. Consumer Cellular sent me the newer SIM. They couldn't get it to work either. The T-Mobile sim worked perfectly in my existing phone - voLTE, 4G (not a 5G phone) and wifi calling. In the mean time to make matters worse, I received a Moto One 5G Ace (brand new phone) direct from Motorola claiming to have whatever upgrade was necessary. Doesn't work either on ATT. I called Moto to question why menu options are missing. Without hesitation she said it's not a 5g phone for ATT and offered a refund. Really.. ok, who am I to argue - I'm taking the refund. I'm moving my existing phone to T-Mobile and not fighting with the big bad ATT bully for doing this.
IMHO ATT doesn't deserve to keep any customer they've done this too. Laziest roll-out in history
So don't fight it, just leave. Any company that blocks IMEI's and dumps customers who own known good 4G voLTE phones is saying loud and clear - LEAVE US.
so that's how I'm fixing the ATT issue. Just the way they way want it.
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Click to collapse
I left, the ole Moto G5+ up and running with voice on T-Mobile, the 15 buck plan unlimited talk/text 3GB data. Cut my bill in half, will see how it goes and for how long.
Thanks for all of your replies. My wife's Moto 5 Plus suddenly stopped making or receiving calls last week and I was pulling my hair out trying to figure out why. She has a pay-by-the-minute plan through TracFone, which uses AT&T's network (among others). Guess she'll have to look for a different carrier now. Judging from others' replies here, T-Mobile seems to be the way to go.
Just got a notice from StraightTalk that my iPhone 5s will no longer work soon, for similar reasons. I probably should upgrade, as half of my apps no longer work on its old iOS... but I really don't want to give up my headphone jack.
jgdorado said:
According to the ATT blog they're blocking the IMEI's of any phone not on their white list. I'm confident it would work they just don't want to be bothered with testing it since the manufacture didn't send them a phone. It's a discontinued phone so why would Motorola do that. However being discontinued only means they made a production run of so many phones and have sold out. On to better iterations .. I get that. They still work and will for years to come on 4G and voLTE. It's an ATT thing. They work great on T-Mobile (not a fan but..)
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jgdorado,
Thank You So Much! We went from Verizon, to AT&T to Pure Talk -only to find out what you just told us about being black listed by AT&T. We just switched today to T-Mobile and ey wallah -both Moto G5 Plus, XT1687 work on Android 8.1 perfectly now. WFI Calling, & voLTE working. You ROCK! God Bless y'all, especially XDA Dev's!