OP Tech Support - OnePlus 8 Pro Questions & Answers

So I give up on trying to unbrick my device. Does anyone have a good contact number or do I just use the number found on Google? I'm just trying to expedite this. I need my op8p.

Where are you? Go to the OnePlus website and contact from there.
Should be localised

Related

Activation Code via chat!

Have seen several questions about how to get one of these codes so thought I'd share an easy method...
http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support#
Click general. Tell them you are setting up windows phone 7 and it required an activation.
they asked for my name, phone number, and manufacturer of phone (HTC)
within a minute I had my code
Hope it helps
i went that link and found no "general".... geehh, wanted to activate wp today, but g2g sleep
maybe sum1 can pm me an activation code ?
By 'General' do you mean:
Product Sales, General Inquiries and Genuine Advantage Questions
Have non-technical questions or concerns that your product may be counterfeit or not genuine? Get live, real-time answers to your needs quickly by chatting online with a Microsoft representative.
I visit there, chat with the supporter... And he told me to call my local supporter.
I said I called but they couldn't provide me an activation code so I contact US.
He told me to call the activation center and didn't give me any code :|
Sorry for my poor Eng
I try the 2nd time and I got an activation code And it works like a charm!!!
yyyyyyeeeeeeeeeeeaaaaaaaaaaaaaaa there is no general section...I m in the usa...live right next to Microsoft...literally
I can confirm this works. I'm based in the UK - gave them name, uk number and said HTC 7 and they gave me a code no problems.
really working, i got activation too.
candytripn said:
Have seen several questions about how to get one of these codes so thought I'd share an easy method...
http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support#
Click general. Tell them you are setting up windows phone 7 and it required an activation.
they asked for my name, phone number, and manufacturer of phone (HTC)
within a minute I had my code
Hope it helps
Click to expand...
Click to collapse
Worked like a charm!!!
Still yet to test the code but i received an activation code within three minutes.
WHat section are people selecting. Can't see general. Says "Chat not available" on most of em :/
Cant see "Product Sales, General Inquiries and Genuine Advantage Questions" either and I've selected US as my location
EDIT: ok, can now. Stupid noscript in firefox
worked for me too from germany. just chose United states as location and got it.
hmm.. could you get me one? I tried but I can't seem to get in.
Please
tried chatting and they told me to call support
I tried chatting with general chat, as the instructions said, and they told me to call the technical support 800 number right away rather than giving me an activation code. I think they've caught on to this. :-(
Dammit, even though I selected united states as my location the agent said I was from the UK so I needed to give them a call
Worked for me now...after trying 6 or 7 times..
I don't understand why some of them are lying and saying that they dont have the tools to do it and that I have to call the support instead.
works like a charm!
had to give the support agent following informations: full name (real), phone number (my number), brand of phone (htc), no live id, no imei, no specific model name
had to wait a couple of minutes while she generated my key and got it!
Worked for me!
This is easier than I thought. I got an activation code within 5 minutes with the first rep. Thanks!
Thuggie said:
Worked for me now...after trying 6 or 7 times..
I don't understand why some of them are lying and saying that they dont have the tools to do it and that I have to call the support instead.
Click to expand...
Click to collapse
What did you tell them? I tried twice already. Even used an anonymous US proxy, cause the first time they detected that I'm from Russia and told me to call local Support. Anyway, both reps insisted on me calling a 1-800 number...
I used an anon USA proxy and they gave me a code. Woo!
heretic said:
What did you tell them? I tried twice already. Even used an anonymous US proxy, cause the first time they detected that I'm from Russia and told me to call local Support. Anyway, both reps insisted on me calling a 1-800 number...
Click to expand...
Click to collapse
Just try again and again
The last person didnt say anything about me having an norwegian IP. she just asked for my name and phone number and then generated the key for me.
Worked! first time...used us portal (Dutch was closed...)

[request] Activation Code

Hi,
Could someone please pm me with an activation code, I have had to re-install my Rom and now can't get a code out of MS : (.
Help very much appreciated.
It appears that the codes are re-useable so I wouldn't complain about an already used code : )
Thanks to anyone willing to help me out.
I really dont understand why people ask other members for activation codes.
Those who have codes have done the work for themselves.
Its not too hard to get a code yourself.
If you live in another country, install skype and call the TOLL FREE number and get your code.
I always up for helping someone out, but I see all these members asking others for codes just because they are lazy and dont want to spend 5 minutes on the phone to get a code.
changochulo said:
I really dont understand why people ask other members for activation codes.
Those who have codes have done the work for themselves.
Its not too hard to get a code yourself.
If you live in another country, install skype and call the TOLL FREE number and get your code.
I always up for helping someone out, but I see all these members asking others for codes just because they are lazy and dont want to spend 5 minutes on the phone to get a code.
Click to expand...
Click to collapse
Microsoft have stopped giving out codes, you now need an IMEI and contact HTC, hence why I am asking somebody to kindly share an activation code. But yes I do see your point.
Unfortunately at this point in time, if I want to use WP7 I need an activation code, I have no way of acquiring one myself, so I have to hope that one of the xda members will be kinder than yourself and share a code with me.
daz1uk said:
Microsoft have stopped giving out codes, you now need an IMEI and contact HTC, hence why I am asking somebody to kindly share an activation code. But yes I do see your point.
Unfortunately at this point in time, if I want to use WP7 I need an activation code, I have no way of acquiring one myself, so I have to hope that one of the xda members will be kinder than yourself and share a code with me.
Click to expand...
Click to collapse
This is the first time im hearing that MS is asking for an IMEI...
changochulo said:
This is the first time im hearing that MS is asking for an IMEI...
Click to expand...
Click to collapse
Microsoft aren't asking for an IMEI, they're forwarding UK users direct to HTC where you now need to confirm an IMEI for a WP7 phone, which obviously I can't provide. I'm not asking for anyone's right arm here mate, not even for anyone to contact Microsoft on my behalf. The codes are re-usable as stated in my first post.
I'm simply asking for someone that is fortunate to have a valid code to share it with me, if I could get one for myself I would, but I can't.
And anyone that is willing to share will have my utmost gratitude.
I have also tried gaining a code through Microsoft support chat with no joy. If some one in the US could gain a code for me I would be willing to make a donation?
The code is only usable for 3 times, then you have to get back on to MS for another one.
Thats why other people will not share there code, as if they have to re-boot, then they will have to use the code again etc etc.
I had this problem, and contacted MS and they supplied me with another code.
Oh you want to know how to get a new code. Well MS ask for your and/or your name/email/D.O.Birth/tel number etc etc. This is for there records. So when your code runs out, you tell them you had an accident with the phone (Dropped down the toilet what ever) and you had a new replacemnt via insurance. Because they already have your detals, they will issue you a new code. No problem. (I have already done it, and the girl i spoke to had a laugh with me.)
For you young guy's that are trying. When you call them, tell them your name, and then put your mum on the phone to the MS operator. She can say Johnie has this new phone i bought for him, but it is asking for some code.)
There see mum got the code.. And always ask them to email it to you. as when there's a problem. Email them back with that copy.
Job Done.
Russ
daz1uk said:
Microsoft have stopped giving out codes, you now need an IMEI and contact HTC, hence why I am asking somebody to kindly share an activation code. But yes I do see your point.
Unfortunately at this point in time, if I want to use WP7 I need an activation code, I have no way of acquiring one myself, so I have to hope that one of the xda members will be kinder than yourself and share a code with me.
Click to expand...
Click to collapse
4 hours ago from this post I got my Key. All I did was ask and she generated a key for me. It's interesting that they are asking for an IMEI. How many times have you called? If you try more than once someone may give it to you.
Hi,
Phoned Microsoft again this morning, was told again that I have to phone HTC with an IMEI number : (, as I've already stated I will happily donate if anybody is still able to get hold of one. It would appear that Microsoft UK have stopped giving out codes altogether.
Please help, I wouldn't ask if I could help myself.
pff if anyone could help he get a code? I'm willing to even pay you 5-10 EUR/USD.
Just so you know I tried everything but I can't get one..
Thankyou for you efforts HectIQ, I shall pay 10pounds GBP to the first person that can get me a working activation code.
key
please share some keys....i hear someone working on keygen?
is it right?
If you're in the UK, who do you phone or what site do you go to?
I've not yet found a reply thats says where you contact them, only ever "call ms to get one"
Thanks in advance.
Try this http://forum.xda-developers.com/showthread.php?p=10754531&posted=1#post10754531
It worked for me. Easy and simple
See i am having problems with my spoken word,so i contacted chat support and got the code in just 2 minutes...it is not that big of a deal...like talking to a GM on WoW....If anyone would have been worried to call the phone,he would have tried the chat...if he wanted the code so much that is.I got the code cuz i wanted to go daily driver on this as it fulfills all my needs.
My point being that if a person wants somehing that much...He could pretty much type the same amount of characters on the chat support window and obtain the code...
Peace out!
Thats my log:
Please wait for an agent to respond. You are currently '1' in the queue.
Please note that this chat service is available to guide you to the appropriate resources for your questions. Often this can include technical support options or a phone number to the appropriate Microsoft Team.
You are now chatting with 'Support'.
Me: Hi
Support: Welcome to Microsoft Customer Service Chat. How may I help you?
Me: I am having problems registering my HTC HD7 phone
Me: I just bought it
Support: May I ask for the brand and model of your phone?
Me: And it asks for a key
Me: HTC HD7
Support: Do you have it right now?
Me: yes
Me: it is in my hand
Support: Thank you for that information. May I ask for your phone number and complete name?
Me: +359877******
Me: <Name NAME NAME>
Support: Thank you. One moment please.
Here he tells me the code and waits me to enter it then wishes me a nice day and leaves...
russpattaya said:
The code is only usable for 3 times, then you have to get back on to MS for another one.
Click to expand...
Click to collapse
Rubbish. Just installed 4th time WP7 on my phone, and got activated with the same code.
maxld said:
Rubbish. Just installed 4th time WP7 on my phone, and got activated with the same code.
Click to expand...
Click to collapse
Do you need to type the key again or is it associated to windows live account?
I think I have no luck . All the times I tried , they tell me inform HTC. I tried by chat, email and phone . Now currently , my last chance is through my 4th attempt in live chat . They said need to research, will get back to me via my email in 24hrs. I'm not sure if they will give the codes .
I'm willing to donate a beer if someone is willing to help me get a code from ms. Will really appreciate it .
Sent from my HTC HD2 using XDA App
Dasf77 said:
Do you need to type the key again or is it associated to windows live account?
Click to expand...
Click to collapse
Yes, I had to enter key again, the same one which I have got from microsoft for the first time.
Any posts from users sharing activation codes will be deleted. Users will be infracted and thread will be closed.
Don't make this happen guys!
I read somewhere that if an activation code is used to register another handset (with a different IMEI) then the first registered handset will become de-activated. You can re-activate the same handset as many times as you like, but from what i read - if you give your code to someone else and they use it - your handset will then be dead.

[Q] Is there an activation code generator coming out soon?

Hi, I tried getting an activation code in any way but microsoft won't give me...does anybody know if there's a key generator or something coming out?
nadi15 said:
Hi, I tried getting an activation code in any way but microsoft won't give me...does anybody know if there's a key generator or something coming out?
Click to expand...
Click to collapse
No, that was a rumor started by somebody who has been banned multiple times because hes a scammer. (afaik).
What do M$ say to you when you ring them?
If they say to ask your carrier just say that you've been on phone to them multiple times and they keep sending you to M$, others have said that and got key.
First time they asked for an IMEI number. the second time, then they asked for a phone number and when I gave them mine, they told me to contact M$ in my country...
and these calls cost A LOT for me...
Just send them an email and they will give it to you
Thuggie said:
Just send them an email and they will give it to you
Click to expand...
Click to collapse
really? can you please tell me where did you sent it to and what kind of story did you tell them? if it's not too much
nadi15 said:
really? can you please tell me where did you sent it to and what kind of story did you tell them? if it's not too much
Click to expand...
Click to collapse
[email protected]
"Hi,
I need a WP7 activation key to get live services working on my HD7"
And then they asked for my name and phone number..that's it
chat, email, calls....none of them worked for me. tried about 20 times with different ppl, methods, emails, story, etc.
gave up and bought a samsung focus. =]
bnlf said:
chat, email, calls....none of them worked for me. tried about 20 times with different ppl, methods, emails, story, etc.
gave up and bought a samsung focus. =]
Click to expand...
Click to collapse
I could have helped you out in getting a key lol
m4a1a2 said:
I could have helped you out in getting a key lol
Click to expand...
Click to collapse
I'm going to try the email 1st if that doesn't work I may need your help.
scottzman said:
I'm going to try the email 1st if that doesn't work I may need your help.
Click to expand...
Click to collapse
Try e-mail to M$.You will be shock by them. has has has. see my signature.I got it through e-mail.
Good luck.
nadi15 said:
First time they asked for an IMEI number. the second time, then they asked for a phone number and when I gave them mine, they told me to contact M$ in my country...
and these calls cost A LOT for me...
Click to expand...
Click to collapse
If you can't call them in your own country call the US support through skype - it's free. A code generator would be warez, and therefor not allowed on xda. Microsoft made a release vaguely saying that they don't really care and will continue giving away free codes.
Tried e-mail 3 times with 3 different e-mails. they didn't gave me a code. I guess I'm out of luck or just stupid...
I sent another email now without making up lots of stories and now they want my phone number, device, and name. What should i answer?(I told them I have hd7)
Its Easy
Hi Guys,
I did my HD2 yesterday and have another one to do once i get another class 6 memory card. I telephoned the German MS support number and after explaining that i was english and couldnt reach the english support number (so could she speak english?) explained that both myself and my girlfriend have just bought HD7's, the damn things wouldnt work without a key for live services and that the sales assistant mentioned nothing of this.
I offered to give both telephone numbers and asked if the one key code would work for both, she replied that she didnt need any telephone details from me as it doesnt matter and that she would have to give me 2 codes as one wouldnt work for both units. she then asked me for my name (i told her my name was fred something or other) and she then asked for an email address (i gave a fresh one i made for the pourpose without my details) A couple of minutes later she had generated both keys and gave them to me over the telephone.
She was really nice and well mannered and the whole thing was a breeze.
Really guys believe me when i say M$ do not give a damn about what handset you have. Its not like they are losing anything by giving out the keys, if anything they are creating potential marketplace shoppers.
I have an HD7 also and upon comparison the only difference i can see is camera quality, the function and feel is identical.
Best of luck to all those still trying,
Creamy
you must be silly if you don't try the skype method and give up!!
- uses your wifi or 3g internet (so its practically free)
- calls are very clear (even clearer than a normal mobile call)
- masks your location (support guy only ask me if canada or us)
- no queue time
- call completed in less than 5 minutes
i called at CST 9am and only tried once
they did not ask for my phone number or imei, just full name and live id
writing down the 25 digit code can be a pain in the arse though if the support guy has a foreign accent (no racism intended), you will need to make sure you wrote it down correctly by repeating back to him, then thank him nicely and disconnect from Skype, enjoy your HD 7 phone
*HTC has a lot of free useful apps in the marketplace, I would suggest grabbing them asap after activation
i try chat chat service..they keep telling me contact HTC or sales office..i try few time even the proxy..finally..i get my code via the online email support @ microsoft website~~no nd phone number either ..wat i said is jus
"QUESTIONS OR COMMENTS
Message: Hi..can i request a new activation code for my HTC HD7?
thankz a lot.."
then the jus give me the code like tat~~waste a lot of time on the online chat~
nadi15 said:
I sent another email now without making up lots of stories and now they want my phone number, device, and name. What should i answer?(I told them I have hd7)
Click to expand...
Click to collapse
Thats pretty much standard. I didn't lie to them. I gave them my name, email address and telephone number.
so should I give her my real name and phone and country even thought its not a US or UK number??
EDIT:done that...I hope i didnt make a mistake by telling her that i'm not from the us and my real phone number...
I contacted ms and they quickly reply with this:
Dear Customer,
Thank you for contacting us. Kindly be advised that we will need you to send us the following information:
Name:
Phone Number:
Telephone Model:
Country:
I replyed with my details and im now waiting for a reply
for the ppl that have already received there activation key, how long did this process take?
Thuggie said:
[email protected]
"Hi,
I need a WP7 activation key to get live services working on my HD7"
And then they asked for my name and phone number..that's it
Click to expand...
Click to collapse
This was the reply i've got:
Dear Customer,
Thank you for contacting Microsoft regarding your issue.
Kindly be advised that you have reached Microsoft Customer Support for the Middle East. Kindly contact the Microsoft Support in your country by visiting the below link and select your country:

Provide Activation Codes here!

Is there anyone willing to help some of us with HD2 that want to use WP7 but cannot get the activation code since of various reasons.
So I'm kindly asking anyone to provide openly activation key(s) here and then it is up to the user (us) to decide if we want to take the risk and use it (since it will be used many times obviously).
Thank you all!
i don't see why anyone would take the trouble to do that when it's so easy to get a code from microsoft.
South East Europe is having problems doing that. Anyway, it is a courtesy call, please help by providing activation code here
thelooti said:
South East Europe is having problems doing that. Anyway, it is a courtesy call, please help by providing activation code here
Click to expand...
Click to collapse
Hi there, i don't think that giving here activation codes will really work, because the code is generated using some credentials like your phone number name and e-mail or a mix of them.
Why don't you try the microsoft support chat ? i got mine in like 10 minutes or so.
thelooti said:
South East Europe is having problems doing that. Anyway, it is a courtesy call, please help by providing activation code here
Click to expand...
Click to collapse
i have a hard time believing that, since the call centers are set up to service customers internationally. just make sure you don't call your local microsoft helpline, they prolly won't be able to help you.
Whatever MS may think about HD2 owners activating WP7, I very much doubt that they would tolerate these boards being used as a market for activation codes.
If nothing else, if an HD2 owner calls MS for an activation code they get some marketing data, assuming the caller leaves reasonably accurate details.
I suspect the Mods would get there first anyway - they seem (quite correctly) to take a firm line on anyone posting codes.
thelooti said:
Is there anyone willing to help some of us with HD2 that want to use WP7 but cannot get the activation code since of various reasons.
So I'm kindly asking anyone to provide openly activation key(s) here and then it is up to the user (us) to decide if we want to take the risk and use it (since it will be used many times obviously).
Thank you all!
Click to expand...
Click to collapse
You are not allowed to post such things in this community, please remember and get your own. You can call 'em, send an e-mail or get a key by chatting with them.
If you want a key you have to spend time for it
Nothing's for free in life ^^
Get behind a US IP address (proxy/VPN) and get on MS chat. You'll have a code in 5 minutes if you follow the "Activation by chat (with proof)" thread, I posted my results in there.
Come on, guys... life is not as difficult as you might think sometimes.
I currently live in Eastern Europe, too - but by mistake, I sent an e-mail to the South-African support of Microsoft, with all the data they usually ask for. One day later, I got my activation code.
Just be gentle, they will help you, whatever solution you will select.
Please note that the posting of WP7 activation codes is STRICTLY against XDA rules.
if you can't even make a skype (free) call, you should retire from the internet.
thelooti said:
Is there anyone willing to help some of us with HD2 that want to use WP7 but cannot get the activation code since of various reasons.
So I'm kindly asking anyone to provide openly activation key(s) here and then it is up to the user (us) to decide if we want to take the risk and use it (since it will be used many times obviously).
Thank you all!
Click to expand...
Click to collapse
NO!, once you use a code more then 3 times, all they disactiviate it, Meaning what?
all 3 phones that use the same code will not have MS services anymore.
So no that's a bad idea...Get your own code.
it's not that hard theres many threads showing different ways you can get it jees.
It's hard to get the code from M$.Make a story with noob question and ask them to help you.They will help you for sure.
For me:
I got the code via e-mail through the step below:
-I use e-mail account and choose my country as location.
-Make a story with noob question and ask them to help.
-Provide them with true information. Name,Phone Number,E-mail address.
-Got the Activation code.My phone is activated and So far so good.
I think they[M$] don't care where ever you use your phone or where ever you live.
Just in case you ask me.Here is the link that I contacted Microsoft for the code.
https://support.microsoft.com/conta...=sw;en;1539&ws=corpinfo&ws=support&ws=support

[Q] Cant get an activation code :(

I have tried by phone and e-mail and have had no luck I have been asked every time to provide an IMEI number which obviously I dont have... Not sure what to try next. If someone has a spare one or decided they dont want WP7 on their phone anymore could you post it to me via email? I will provide email if someone would be happy to do it
Hope someone out there can help me soon
Dial *#06# in your dialer. A number should appear - copy down every digit. This is your IMEI number. When they ask for one, read it to them. They'll give you a code. They asked me for my IMEI and my activation code worked perfectly.
Sent from my HTC HD2 using XDA App
thanks
will give it a try thanks
I was asked for my imei number and they came back saying I had a hd2 which is not a wp7 phone and they won't support it.
Sent from my HTC HD2 using XDA App
no luck
tried via chat, but they said same as above I will try via email but dont think its gonna work come on guys read how many people dont like it and going back to android surely one of you can help me out
Other than that means gotta go back to android hopefully not as really like the wp7 interface :S
Thanks anyways
I think you gotta give an HD7 IMEI
I just did a microsoft chat. The first person asked for an IMEI. I just closed the chat. Then did it again to get a different rep. This one only asked for my number, last name, and phone type. He got me an activation code. It all depends on who the rep is. If you get a rep that asks for the IMEI, close and and try for another rep.
futango said:
I just did a microsoft chat. The first person asked for an IMEI. I just closed the chat. Then did it again to get a different rep. This one only asked for my number, last name, and phone type. He got me an activation code. It all depends on who the rep is. If you get a rep that asks for the IMEI, close and and try for another rep.
Click to expand...
Click to collapse
Can you send me the link to the chat page, because i cant find it? Thanks
Follow this thread.
http://forum.xda-developers.com/showthread.php?t=921309
Like I said. If you get a rep that asks for an IMEI just close and try for another. Hopefully you get a rep that doesnt. GL.
Hey well I have been trying and trying and seriously getting nowhere if someone could give it an attempt for me and send it to [email protected] I would be most grateful. Going to give it an attempt again tomo if I dont hear from anyone.
If I don't find a solution guess it'll be back off to android
Same for me unfortunately i couldnt access the chat so if someone could send me a key i would appreciate it a lot
Tried the online chat (US) they just directed me to the UK contact info.. shame.
exact same response I got, sent an email to UK support but asked for IMEI have to wait and see now if they accept my IMEI number we shall see!
How do you get to the chat page? I emailed them (US) but I think chat would be easier, so I went on their website and went to the windows phone 7 consumer support page. It loaded the page but instantly redirected me to the "contact us" page. This page gives no real support, it only says to look for answers on microsofts forums, contact your mobile operator, or your phone manufacturer. Not sure how to chat with an actual microsoft person.
willzrocking said:
Hey well I have been trying and trying and seriously getting nowhere if someone could give it an attempt for me and send it to [email protected] I would be most grateful. Going to give it an attempt again tomo if I dont hear from anyone.
If I don't find a solution guess it'll be back off to android
Click to expand...
Click to collapse
is this some kind of a threat???
chat and email dont work for most UK
you havent tried at all.
lol
lol How could it be a threat There is no one to threaten, its just the choice I have to make if I cant get a key. All I keep getting is being redirected to the contact us page on the UK site where it says to contact HTC or my mobile provider. Like I said I am going to try again tomo since they are shut now all I am asking for is help to obtain one
Also if you mean I have not phoned them that would be true, but the numbers I tried were shut today so gonna try and call them tomorrow
Under the US contact list select general enquirys but unless your in US they are no help
Use my method, though it's kinda evily :
1-[Skip if you're in the U.S] Use anonymitynetwork.com to get a U.S IP .
2- Go to YouTube and look for a video that shows how to upgrade the sd-card of an HD7 (look for "HD7 upgrade slot" ?) .
2-2 He probably won't hide the IMEI (at least I found someone who didn't ) and copy that IMEI.
3- Contact MS Chat and tell them your HD7 is asking for activation code, when they ask for IMEI just give them that one
If you are an honest guy don't do it
I'm not responsible for anything
omit94 said:
Same for me unfortunately i couldnt access the chat so if someone could send me a key i would appreciate it a lot
Click to expand...
Click to collapse
You should call MS Netherlands (the 020 number). I used menu options 2-2-3-2 to get someone who could give me an activation code.
Not using WP7 right now. I miss a good navigation program and a decent divx player.
willzrocking said:
Under the US contact list select general enquirys but unless your in US they are no help
Click to expand...
Click to collapse
its real fun to skype with them, trust me.

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