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I have been having these random reboots for a long time with my WM 6.5, even before using Android and I decided to finally send it to repair since it's under warranty after resetting it. But here's the thing, unrelated to these symptoms, the phone dropped once and the digitizer cracked. Not so bad, it's just one line in he middle and you can hardly see it if you look at a certain angle, otherwise the touch and lcd react fine. I am afraid the repair team will try to blame the random reboots on the crack. How do you think I should approach them with this as I know they can find any excuse to make me pay. I haven't told them about the crack yet, during the phone support the tech guy noted Booting Failure (sometimes it fails to boot up even and have to remove battery for 10min) in the description. The pick up is next week.
they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..
OrionCarl said:
they are twats mate, ive had so much trouble with them ,4 weeks with my phone coz they want me to pay for a screen fault. Only thing you can try is say it got damaged on the way to them, I wanted to send mine in a box, but they told me a jiffy bag!so easily damaged..
Click to expand...
Click to collapse
what was the problem with yours originally?
screen fault....do a search for HTC customer service, wont find many good ones..
OrionCarl said:
screen fault....do a search for HTC customer service, wont find many good ones..
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Click to collapse
well to be fair, your problem is related to the screen itself. But I can understand your frustration. I called them today and they said they can't guaranty anything they have to look at the device first so I am going to write a letter explaining the situation hoping it will be taken into account.
dont expect them to be curtious, best of luck!
Hello , guys ..
These are three methods to fix your bricked Samsung Galaxy :
1st Method by (three buttons) :
for galaxy I9000 :
here
for galaxy Vibrant and Capitive :
here
2nd Method for all versions by (Resistors) :
here
3rd Method for all versions by (RIFF Box) :
here
if your phone turns on, it's not bricked.
what bricks it anyways?
jonjonk said:
what bricks it anyways?
Click to expand...
Click to collapse
Installing alot of roms
Not a brick if you can fix it ;D
People picked on me for that when I wrote my guide, LOL.
Its called a soft brick(software crash)
Sent from my SGH-T959 using XDA App
I am sure I need method #3. My phone is totally dead.
Where can I take my phone go get this repair method done?
I bricked my phone. Fully bricked, no 3button or anything. screen blank no matter what i did etc etc
took it to optus (it was rooted so out of warranty apparently, but they weren't to know that) and said it just wouldn't turn on. They didn't even ask how it happened (had planned to say tried to update it with kies and it just wouldn't turn on) anyways they were just like 'hmmm yeah... not turning on, that's manufacturers problem. We'll send it to them and they'll have a look. Sign this and this and this.'
less than a week later i got a call from them and had my phone back working like nothing happened. All apps and data still there.
easy
A phone is bricked by you and it is totally your fault.in most cases the manufacturers wont take responsibility.your only hope then is sites like these.
Sent by a guy who knows what he's doing
mrappbrain said:
A phone is bricked by you and it is totally your fault.in most cases the manufacturers wont take responsibility.your only hope then is sites like these.
Sent by a guy who knows what he's doing
Click to expand...
Click to collapse
If you're a guy who knows what he's doing then why bring back a topic that's been dead over a year with no useful info to add?
kxlling said:
If you're a guy who knows what he's doing then why bring back a topic that's been dead over a year with no useful info to add?
Click to expand...
Click to collapse
I actually did lol at that.
Sent from a guy who has two thumbs and the thumbboard app. They go together like, well thumbs and thumbboards.
I dont know if this is brick!
IT JUST HAPPENED TO BE BROKEN!!! SO I NEED HELP!!
HERE LINK TO VIDEO: https://www.youtube.com/watch?v=wBfMWMQ58Qc
:good:
if any of you still have the phone,please upload the debrick.img
so i know it's a really old phone and no one actually carries it around anymore but still, i one in my closet and i hard bricked it. So I don't even know if it will work but it seemed like worth a shot.
here is a link on how to create a debrick.img
http://forum.xda-developers.com/showthread.php?t=2625628
You can visit unbrickit.com to have your phone fix remotely. 98% fix rate
hi guys which method do I use? when I was updating the system the battery fell off. now it just stops at tmobile screen. can't get into recovery mode but can go to download mode. also need to retrieve some important pictures. please help thanks so much I have note 3 sm-n900t
phone repair machine factory whatsapp+86-15889548883
Hello, we are phone repair machine factory also offer parts like cold pressed glue laminated glass+frame+oca+polarizer/mainboard components/repair tools, for more details welcome to contact us by whatsapp+86-15889548883, email:[email protected] thx
A few weeks ago my TPT fell victim to the faulty power button issue that seems to plague these devices. Being the DIY type, I soldered the button back on myself. After a few weeks, my repair job seems to be wearing out so I searched for where I could find a replacement part from Lenovo. Seeing as I clearly voided my warranty I decided to just buy the whole board the power button and camera is mounted on and install it myself. I found the part number I needed to be 04W2155 by looking it up here. I called Lenovo's part dept. to get a quote (1-800-388-7080).
I entered the part number into the system and it says that the part number has been replaced with another one, 063Y1860 and the quoted me $55.50, which seems reasonable. It seems that Lenovo actually designed an updated version of this board, probably to address the power button issue. I'll be ordering the replacement soon and will be sure to post a comparison.
I'll be interested in that. I'm unlikely to let Lenovo repair anything for me and will be wanting to diy it, too.
i have the updated board... it is the exact same but they put glue on it.
Gotta love Lenovo!
replaacreplaing
can someone post directions to reinstalling this item in the tpt, I have purchased it and am ready to upgrade...
Check the Lenovo forum. Detailed instructions there, and here, too. Search for profile d_lane on Lenovo. Can't remember if his handle is the same here.
I know this thread is semi dead, but I jumped through the hoops and ended up on hold forever with the option to exit the queue and get a call back.
It's been a week and no call back yet.
I guess I'll try to go on hold with them again and let it sit longer. I sat for almost an hour last time.
anyone have any luck getting this?
I got one towards the end of last year with no issues.
da_reeseboy said:
I got one towards the end of last year with no issues.
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Click to collapse
They are $108 now which is hardly worth it, but they are still available.
Has anyone ever figured out a replacement part for the switch itself? I know it isn't specific to this model, but no idea what it would even be called in order to find a new one.
Hello there. I went to Los Angeles last month and after a little research on tablet pcs, I decided to buy a nexus for my wife. Since I had no time to order it online, decided to visit a retail store at Santa Monica called Macmall.
I was bringing this as a gift, so I bought it and opened it right away just to make sure it was working properly.
So, I went back to argentina, wife happy with her nexus, until yesterday.
She came crying saying that the nexus was broken.
The screen is showing nothing but vertical lines. The touchscreen is responding to finger swipes and sound works, but of course all of that is useless since screen is defective.
She swears she didn't hit, drop or wet the tablet pc, I did check it many times and it has absolutely no signs of mistreatment.
I turned it off, soft reset pressing power for ten seconds, removed the cover and the battery, and once, I was able to see the Google logo properly but quickly vanished into lines again.
So... What options do you think I have?
Nexus is not being sold on my country and Google is giving me no support at all.
I contacted Asus through their website, still waiting for an answer but I'm not sure if they will help since I'm far away from USA.
I'll appreciate any help, or piece of advice you can give me.
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should work: Click Here. It will wipe all of your data/storage so it will be like your Nexus 7 came out of the box.
Best of luck recovering it!
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Ryan35310 said:
You might be in luck. I had a problem with the speaker once, thinking it was the hardware, and I thought I would have to return it. I think for fixing your screen problem, you should reflash the stock Rom. If you are unfamiliar with what I am trying to say, it is basically like reinstalling the stock Operating System (Android). Find out how to reflash the stock Rom. Since you could see the Google logo properly, i'm pretty sure it isn't hardware. Might just be a corrupted stock Rom. Here is a guide that should
Edit: What is also very weird is it seems like it happened suddenly. Not out of the box, but randomly.
Click to expand...
Click to collapse
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
alechair said:
Thanks for the answer. I may have not expressed myself correctly.
I'm not seeing anything on the screen but those annoying vertical lines.
After removing the battery a few times, once showed me the Google logo, just a one second flash, and then the lines again.
The only person I saw with this very same problem, had it as you said, straight from the box.
I asked my wife and she updated the nexus a few days ago and barely used it, so even if it sounds weird it could be a software issue.
Question is, will I be able to reinstall the stock OS just guessing where to push, I mean, with only those lines on the screen. I'm like... Blindfolded
Click to expand...
Click to collapse
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit: Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Ryan35310 said:
Oh now I see. First, anyway, do not manually remove your battery. That might affect something. To force shutdown hold down the volume down and power button for about 10-20 seconds until it turns off. Now, with the vertical lines, now i'm pretty sure since you clarified, it is the software. I think I know a fix for reflashing the stock Rom. Use this toolkit:Here. Click the option "Flash stock and unroot". Try that and it will Flash stock. Try software updating once it works and you could boot up without the problem. If it still has the problem if you software update (Unlikely), then just do that again and keep it at stock version.
Hope this helps!
Click to expand...
Click to collapse
Once again, thanks.:good:
I'm still not allowed to post any URLs, but I found a video on youtube of a guy with exactly the same problem.
Just search "Jon417silka nexus" and you'll see it.
I'm dowloading this NexusRootToolkit you recommended, it's +200MB so it'll take a while.
I have no skills on flashing or rooting any device, but I have read the instructions and doesn't seem to be too complicated.
I'll be awake all night trying to solve it if it's necessary.
I'll let you know how it went in a few hours.
Well... I finally downloaded the nexus root toolkit.
It was kinda easy actually, just had some hard time trying to enable the USB debugging mode, since... well i can't see anything on the screen.
I was able to download the drivers, and run the stock rom but, unfortunately, no luck on the screen.
Im just seeing green lines which i assume is the green android logo on the center on the first boot or something.
by the way, google answered me today saying somthing like, they cant do anything since im outside the us, so i have to contact asus.
It's too bad flashing the stock rom didn't fix it, I'd say it seems to be a hardware problem.
Even if you were in USA, google will only help you if you bought it within 14 days from Google Play Store.
You should call Asus Argentina [ http://latin.asus.com/Static_WebPage/Service_center_argentina/ ] and explain what is wrong, and give them the serial number. The number is located somewhere on the box, and on a removable sticker on the bottom back of the Nexus [As well as in the Settings, but you cannot read the screen so that is useless]. If you can't find the serial number, you might be able to get it via adb, but I'm not sure.
Asus has a 1 year warranty on tablets, but I'm not completely positive what they will say since it was bought in USA, and you are now in Argentina. But hopefully they will be able to RMA it and repair/replace your device. gl!
Yeah, it has to be hardware. I think you should follow Sikagoon7's advice and return it because it is under law. It couldn't be your or your wife's fault, because as you described, there were no scratches or anything. I guess it just might be a bad device. Replace it because the Nexus 7 is so worth it.
Probly gpu chipset. Its getting distorting at high frequency. Since first logo is a small frequency image and some times provided for BIOS its show normal. (Thats my guess)
Sent from my LG-P500 using xda premium
I was giving up all my hopes on this, plugged the nexus to the computer and clicked the OEM lock to return to its original factory state.
You know... I don't want them to say my warranty it's void for messing with it.
Of course, I didn't noticed any changes, swiped my finger a couple times and then...
WHAT THE....
The lines vanished and screen started to function properly, a few lines were noticeable for a few moments, now the screen is fine.
Now things got even weirder...
My wife it's been using it for two hours, with Monsters Ate My Condo (which may be pushing the cpu a little bit) and it's working flawlessly.
Problem is... I'm pretty sure that if the screen turns off it will die again.
Is there a way to keep the nexus always on, never go to sleep, just dim the screen to minium brightness or something...
Any other solution you guys think i can try is also welcome.
Please understand that returning this to Asus will be my last resort (if they decide to accept it, which I'm not sure).
Once again, thanks for everyone's time and replies
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Travisdroidx2 said:
If you can not turn off your screen without it breaking it I would RMA it back to Asus.
Click to expand...
Click to collapse
Well... It worked properly for two hours, now it died again.
I wanted RMA to be my last resort, but I'm running out of options here...
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
maztahbr said:
Did you already start the RMA process?
Sent from my LG-P500 using xda premium
Click to expand...
Click to collapse
No, I haven't.
I don't even know where to start...
The fact that I live in Argentina may be a complication.
Since Asus is does not sell the Nexus here, they probably won't help me at all.
And the distance may be a problem since shipping to USA is quite expensive.
I contacted Asus via their global website, still waiting for an answer.
This option kind of sucks but maybe you should sell it cheaper to someone on xda have them use the warranty exchange and you could buy another one also possibly from xda. Like i said it sucks but it may be your best option at this point.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
---------- Post added at 06:28 PM ---------- Previous post was at 06:28 PM ----------
Also make sure to link back to this thread if you decide to take that route.
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
I'm gonna bump this old thread I started about a year ago, to share with you guys the rest of the story.
I contacted north american ASUS RMA by email since Google is not taking any responsibility for their tablet.
And latin american ASUS won't take my warranty as valid.
I tried to explain my complicated situation to the RMA guy. It was a little hard to understand since my english is not flawless.
But I had a friend flying to united states, he carried my broken nexus with him and sent it to repair as soon as he arrived.
Tricky part was: he was only staying for 10 days. So ASUS had ten days to receive, repair, and send the Nexus back to my friend so he could bring it to Argentina.
I crossed my fingers and decided to wait, fortunately they did a good job and now it's working back again.
However I noticed the battery doesn't lasts for as long as I expected...
Anyway thanks to everyone for sharing ideas and for your time.
I sent my TF300 back to the motherland the beginning of Feb as the bootloader unlock app did not work. The 'network' error. Got it back quickly but nothing was done. Sent it off again and they have had it since the 21st of Feb. The online complaint form generated a form letter. I have called twice and have been 'accelerated' to find out what is taking so long. 5 weeks and counting.
No more ASUS products for me.
Kit
If I were you I would have first asked help from us if you cant unlock your bootloader.
It's always the last option for me to RMA the device because you can assume that it will take long if you have to mail it over borders.
When your tab comes back unlocked or not, I think you will get your answer from here.
Heatti said:
If I were you I would have first asked help from us if you cant unlock your bootloader.
It's always the last option for me to RMA the device because you can assume that it will take long if you have to mail it over borders.
When your tab comes back unlocked or not, I think you will get your answer from here.
Click to expand...
Click to collapse
Thanks for your post. It is my understanding from researching this forum that the ONLY way to unlock the bootloader is to use the ASUS app. I would not have sent it off if I could have had an alternative. Even if it needed a screwdriver and solder. If there is an alternative to RMA, I would love to hear it but I am pretty sure there isn't one.
Kit
There must be a way because I remember having the same problem with that network error with ASUS app, wish I could remember how I got my bootloader unlocked then...
Looks like Asus site has 2 versions of this Unlock app: One for 4.2 and the second is for 4.0 and 4.1.
You tried with the correct version? If you were already on 4.2 have you tried downgrading to 4.1 or 4.0 to make it happen?
I researched here pretty thoroughly and the consensus is that there is only one way to unlock the bootloader.
I was actually on the phone with support trying to do it live after a downgrade to 4.1 and several factory resets. No go. That's when they had me send it in the first time. I called again this morning and they still have no answer as to the issue and even if it has been addressed.
Kit
Update.... I have contacted ASUS a total of 8 times since they have had the pad back on 2/21. SIX WEEKS! I have been 'escalated' each time... whatever the hell that means. No returned calls or emails. Today they could not find anyone who would know anything about my pad. I was told this was "unacceptable". I asked what that meant and was answered with silence. I was then told I would receive a call within 24 hrs.
If it is lost and they send me a brand new one, it is going on eBay and I will get a Samsung.
You have been warned.
Kit
So, after many phone calls and 'escalations', I just got my pad back. Was the problem solved? No.
I live in Italy.
I sent it to ASUS technical support my tablet still under warranty.
In the package I sent was:
The tablet unlocked
The charging cable is not working
The SSD with differenti custom Rom .......I forgot to take it off.
In the first e-mail I receive is written that the tablet can not be repaired because it is unlocked.
I respond by writing my disappointment, even on the official facebook page and also on the phone.
My disappointment, gentle, lay in the fact that I had not sent the tablet for a burnt CPU (which could be consistent with an overclocked kernel) but because the display was damaged at the origin.
After some days I get the tablet unlocked with an old stock ROM, repaired, with a new charging cable, with the SSD in a bag.
Education, properly speaking, sometimes you can achieve the solution.
Good luck to you all.
Support experience
Over Boost said:
I live in Italy.
I sent it to ASUS technical support my tablet still under warranty.
In the package I sent was:
The tablet unlocked
The charging cable is not working
The SSD with differenti custom Rom .......I forgot to take it off.
In the first e-mail I receive is written that the tablet can not be repaired because it is unlocked.
I respond by writing my disappointment, even on the official facebook page and also on the phone.
My disappointment, gentle, lay in the fact that I had not sent the tablet for a burnt CPU (which could be consistent with an overclocked kernel) but because the display was damaged at the origin.
After some days I get the tablet unlocked with an old stock ROM, repaired, with a new charging cable, with the SSD in a bag.
Education, properly speaking, sometimes you can achieve the solution.
Good luck to you all.
Click to expand...
Click to collapse
Hello I also have a very similar problem (as explained here:http://forum.xda-developers.com/showthread.php?t=2773429)but when I tried to send it in for service they said they would charge me money for my unlocked bootloader! Now I've put a doubt: perhaps I was wrong to tell them it was unlocked! Then about how long you waited before you solve them?
Il Gerry said:
Hello I also have a very similar problem (as explained here:http://forum.xda-developers.com/showthread.php?t=2773429)but when I tried to send it in for service they said they would charge me money for my unlocked bootloader! Now I've put a doubt: perhaps I was wrong to tell them it was unlocked! Then about how long you waited before you solve them?
Click to expand...
Click to collapse
Hello, I have told them my point of view after they have written to me that they wanted the money to repair, both on facebook and on the phone.
Then I replied to the email rma, saying that I wanted the tablet back unrepaired.
I do not know why, maybe because I told him that I would not have bought Asus products, perhaps because I have been convincing, perhaps because I feel sorry ................... luckily came back repaired ............. something moved, they ignored my request to return the tablet is not repaired!!
Maybe I'm just lucky.
20 days
reply
Over Boost said:
Hello, I have told them my point of view after they have written to me that they wanted the money to repair, both on facebook and on the phone.
Then I replied to the email rma, saying that I wanted the tablet back unrepaired.
I do not know why, maybe because I told him that I would not have bought Asus products, perhaps because I have been convincing, perhaps because I feel sorry ................... luckily came back repaired ............. something moved, they ignored my request to return the tablet is not repaired!!
Maybe I'm just lucky.
20 days
Click to expand...
Click to collapse
All figured out ... I could not help but tell him that they are "unlocked" ... but then so would be edged with the same (Transformer Service).
I break a lot of wasting time with the assistance I wrote email, facebook and on their website but want money and the fact that by the time everything works ok ... I know that I keep it like that.
Thank you Hello.