I didn't want to open yet another Polaris bluetooth problems but none were like mine.
I have the O2 Orbit 2 and I had bluetooth mute problems which were usually resolved with soft reset, I think that ever since I installed HTC's official bluetooth mute fix the mute problems got worse.
Every couple of calls or when I plug something to the mini usb (ear phone, charging, data, etc') my bluetooth is muted, the connection is established and I think I do hear through it but with extremely low volume (less then a whisper, more like back ground noise) the mute almost never fixes itself, it goes on even if I flash with a different ROM!!, what fixes it is playing with turning on and off the connection to the headset while in call or, while in call pluging and removing the wired headset, once it's back, it usually stays ok until (randomly) when I plug something to the usb, at first I though it will never work again (flashing something like 10 different roms...) but this fix is less then convenient, again, sadly the official fix doesn't help.
Anyone knows the return policy to O2 from Germany? I live at Israel so I think it might be a problem...
Same problem for me.
After the original fix, my bluetooth headset is always mute.
I have ordered a new original HTC M200 headset. I hope it will work............
Original M200 arrived today.
Don't work. Always mute.
I have tried to uninstall the original fix without any resultate.
Did you get yours to work?
You can try the on/off trick, I usually call my voicemail when the mute starts and then goto options and turn handsfree off, then again turn it on, sometimes it works after 4-5 tries sometimes after 2-3 minutes...
Sometimes the voice comes back in slow motion!!, I thought at first that it was garbled, but once I have a voice mail of a woman who talked fast so when the voice came back in slow motion she sounded like a very low voice slow talking man.
no, don't work on any headset......
It's a hardware problem ??
Hey guys...just wondering if you guys found a solution to this problem. I have this problem with my touch pro. The A2DP works, but for some reason handsfree through bluetooth is muted and I can't unmute. Hope you guys found a fix and can help me out.
Hi any ones knows who to prevent HD2 to unlock the screen when you answer a phone call from the Bluetooth?
Just saying because it's really annoying when you are listening to a podcast while you are walking work/home then wife call you and your answer the call from your nice Bluetooth Stereo headphone having the £500 phone in your pocket then press play to resume the podcast UI change to the music tab and since the phone screen is unlock any small touch will change the the track.
What a lack of testing this is!!!!!!!!!
+1 Same problem every time when I use my Nokia BH-503. Sometimes after call the phone back to music player and start to play 5-10 sec. of every track and skip to the next one. Only way to start normal playback is to stop and start playback again and lock the phone manualy... It will be nice to find solution for this problem...
I am having the same problem with my HD2 and my cars blue tooth system. I answer a call in the car and fter I hang up my phone starts making calls on its own. I'm on T-Mobile in the US.
I can't believe that they didn't find this after 6 months of use in Europe.
Same issue here. Whenever i answer a call with my bluetooth earpiece, the phone unlocks. This is annoying since it would it would open all sorts of apps and change settings without me knowing.
So there is no way to prevent android to unclock screen himself? It is very annoying thing.
I own LG Tone headset and a while back decided to upgrade to Tone+ because of "advanced multipoint" Bluetooth feature. The device has absolutely horrendous bug, which renders the multipoint feature completely unusable. Once you have 2 devices connected and one of them happens to be cell phone - you cannot take your conversation elsewhere because as soon as you move out of range of the other connected device the headset keeps repeating "out of range...trying to connect" literally every 10 seconds, and while its doing that it mutes the phone line, so 50% of the phone conversation is missed on both ends of the call.
I sit in a crowded office and I have my phone and either tablet or laptop connected to the headset. Once I receive a call - I have to step outside to take it. As soon as I do that the "out of range...trying to connect" nightmare begins. I called LG support and all they could offer is an apology and a vague promise to submit customer complaint, which may or may not be taken into account for the future headsets. LG confirmed there is no way to disable that ridiculous notification and muting the phone line and there will be no firmware update to address that. After several days of trying to live with this horrible bug and trying to make it work I gave up and got RMA from amazon and sent the headset back
My questions is: can anyone, who actually owns the new LG Tone Ultra HBS-800 please check if this new model has the same issue? Looking for answer from an actual owner or LG employee - someone, who actually knows. LG support has not been able to answer this question for 2 weeks now - ticket still open and pending.
I'm not interested in speculations or suggestions for another headset.
Thanks in advance.
Since no one replied, including LG support, I went ahead, bought the headset and tested it myself. Turns out, despite me spending many hours on the phone and email with LG support 6 months ago when I tested HBS-730, reporting this issue, having it escalated and doing everything I can to make sure it gets fixed in the next headset in the series (which is this one, HBS-800) those LG morons failed to do anything about it and the exact same issue as described above is present in the new Tone Ultra headset - BUYERS BEWARE!!!
I've already returned mine for full refund.
For those of you, who like this form factor for a BT headset as much as I do, and are looking for an alternative to LG Tone series, which doesn't have the nasty defect described above - check out HV-800 headset. It looks identical to LG Tone series headsets, and it works much better than HBS-700, HBS-730 and HBS-800 combined and it costs literally 5x less than HBS-800. I've bought and tried all 4 models, so I can compare.
As you know, there are 2 Bluetooth profiles these headsets must support, in order to be used in stereo mode for phone and music:
1. Phone Audio
2. Media Audio
HV-800 supports multiple phone audio profiles, so you will be able to pair and connect it to 2 phones simultaneously. It supports only 1 media audio profile at a time, so you will be able to connect it only to 1 device, which plays music at a time. That is still way better than all 3 LG Tone headsets, because HBS-700 doesnt support multipoint connections at all, and HBS-730, HBS-800 have this nasty multipoint defect. Also, switching media audio connections with this headset is a breeze - it disconnects from one device and connects to another instantly, with no issues. LG Tone on the other hand, has a major firmware issue reconnecting to different media devices - it hangs, freezes, refuses to disconnect from one and reconnect to another. Even turning it off doesnt help - it seems to let the death grip of the previous media device connection go whenever it chooses, and sometimes you have to wait like half an hour before it does that and lets you connect the headset to another device via media audio profile.
In conclusion: after spending considerable time comparing the capabilities of these headsets to use & switch multiple Bluetooth connections I can say that between 4 of these headsets the HV-800 is by far and away the best headset in this regard, and definitively my choice, until same form factor headset with proper media audio multipoint connection support comes along.
The next one I'll be trying is Sony SBH80. It comes out in March
Apo11on said:
For those of you, who like this form factor for a BT headset as much as I do, and are looking for an alternative to LG Tone series, which doesn't have the nasty defect described above - check out HV-800 headset. It looks identical to LG Tone series headsets, and it works much better than HBS-700, HBS-730 and HBS-800 combined and it costs literally 5x less than HBS-800. I've bought and tried all 4 models, so I can compare.
As you know, there are 2 Bluetooth profiles these headsets must support, in order to be used in stereo mode for phone and music:
1. Phone Audio
2. Media Audio
HV-800 supports multiple phone audio profiles, so you will be able to pair and connect it to 2 phones simultaneously. It supports only 1 media audio profile at a time, so you will be able to connect it only to 1 device, which plays music at a time. That is still way better than all 3 LG Tone headsets, because HBS-700 doesnt support multipoint connections at all, and HBS-730, HBS-800 have this nasty multipoint defect. Also, switching media audio connections with this headset is a breeze - it disconnects from one device and connects to another instantly, with no issues. LG Tone on the other hand, has a major firmware issue reconnecting to different media devices - it hangs, freezes, refuses to disconnect from one and reconnect to another. Even turning it off doesnt help - it seems to let the death grip of the previous media device connection go whenever it chooses, and sometimes you have to wait like half an hour before it does that and lets you connect the headset to another device via media audio profile.
In conclusion: after spending considerable time comparing the capabilities of these headsets to use & switch multiple Bluetooth connections I can say that between 4 of these headsets the HV-800 is by far and away the best headset in this regard, and definitively my choice, until same form factor headset with proper media audio multipoint connection support comes along.
Click to expand...
Click to collapse
My experience is a little different but just as annoying as the one you have described. I've purchased two LG Tone HBS-750 headsets from BestBuy over the past month. What I've noticed is that mine will randomly start muting itself during a conversation. The first time it happened I called LG and was told that the headset was defective and that it wasn't an enabled feature for the device to automatically mute itself. I only connect my Note 3 cell phone to it, no other devices. When it does this I have to hit the "headset" button under the phone function and press it again to reconnect the headset - but it still does it again about 3-5 minutes later.
I took it back to BestBuy and purchased the same exact headset in a totally different city so that I wouldn't get the same defective device. After using it for less than 5 days, it's doing the same thing again. Each time the battery is at different levels and I have stock everything on my phone. I'm not sure of the issue but I'll give the headset you suggested above a try.
shanpres said:
My experience is a little different but just as annoying as the one you have described. I've purchased two LG Tone HBS-750 headsets from BestBuy over the past month. What I've noticed is that mine will randomly start muting itself during a conversation. The first time it happened I called LG and was told that the headset was defective and that it wasn't an enabled feature for the device to automatically mute itself. I only connect my Note 3 cell phone to it, no other devices. When it does this I have to hit the "headset" button under the phone function and press it again to reconnect the headset - but it still does it again about 3-5 minutes later.
I took it back to BestBuy and purchased the same exact headset in a totally different city so that I wouldn't get the same defective device. After using it for less than 5 days, it's doing the same thing again. Each time the battery is at different levels and I have stock everything on my phone. I'm not sure of the issue but I'll give the headset you suggested above a try.
Click to expand...
Click to collapse
HV800 is a very nice headset. As I mentioned in the last post I'm currently using Sony SBH80. It has better sound quality and fully supports 2 simultaneous BT connections. Both, media and audio profiles. It's also smaller and lighter than LG headsets. The only drawback is that it doesnt have a place to rest ear buds, and they just hang alongside your body, if you dont leave them in your ears.
shanpres said:
My experience is a little different but just as annoying as the one you have described. I've purchased two LG Tone HBS-750 headsets from BestBuy over the past month. What I've noticed is that mine will randomly start muting itself during a conversation. The first time it happened I called LG and was told that the headset was defective and that it wasn't an enabled feature for the device to automatically mute itself. I only connect my Note 3 cell phone to it, no other devices. When it does this I have to hit the "headset" button under the phone function and press it again to reconnect the headset - but it still does it again about 3-5 minutes later.
I took it back to BestBuy and purchased the same exact headset in a totally different city so that I wouldn't get the same defective device. After using it for less than 5 days, it's doing the same thing again. Each time the battery is at different levels and I have stock everything on my phone. I'm not sure of the issue but I'll give the headset you suggested above a try.
Click to expand...
Click to collapse
It has something to do with wifi. If you turn your wifi off during the call you wont have the problem. I set up a Tasker profile to turn off wifi when my phone state was in call. That has solved the problem, well, Band-Aid anyway.
Possibly fixed?
I just bought an lg tone+. It has that annoying "out of range" bug as well, however - turning it off and then back on stopped it. A hasty patch ? Must be... But i have also read other reviews where people seemed to have gotten a set from a"bad batch", since the rest of em work great. I've also seen this phenomenon with Keurig reviews, and with other "high quality" products. I believe that, unfortunately, these days companies skimp on quality control.. In the past, buying the more expensive names meant expectations of quality, durability, non-buggy firmwear (or at least a fix), customer service people w/ actual training,, etc., but not anymore.....
LG HBS-750
Bought LG HBS-750 from sprint about 30 days ago.. Same issue. The volume just mutes randomly. If you walk too far away the headset disconnects and wont reconnect always.. Not to mention the headset will just continue to vibrate till you are back in range. Very disappointed mostly about the headset just muting all by its self. 07/12/14 1:32pm CST
I have the 800 and most of the time it auto reconnects to both my phone and tablet once i get back in range but for the occasion that it does not reconnect I just power the headset off and on. 2 quick flicks of the power button and you are back in business with a headset that has GREAT sound and long lasting battery and is very comfortable.
Rebeccae813 said:
I just bought an lg tone+. It has that annoying "out of range" bug as well, however - turning it off and then back on stopped it. A hasty patch ? Must be... But i have also read other reviews where people seemed to have gotten a set from a"bad batch", since the rest of em work great. I've also seen this phenomenon with Keurig reviews, and with other "high quality" products. I believe that, unfortunately, these days companies skimp on quality control.. In the past, buying the more expensive names meant expectations of quality, durability, non-buggy firmwear (or at least a fix), customer service people w/ actual training,, etc., but not anymore.....
Click to expand...
Click to collapse
There is no "hasty patch" or "bad batch". When you turn off the device and turn it back on it disconnects both connected bluetooth devices. Once you turn it back on - they are not supposed to be automatically reconnected, therefore you dont get that "out of range, trying to connect..." notification. Device has to be not only paired, but actually connected, in order for the headset to detect it being out of range and provide these "out of range" notifications.
What you're describing is not any kind of fix or workaround - you're simply disconnecting the headset from all your BT devices and that of course, naturally terminates this out of range notification. If you reconnect both devices again, and step out of range of one of them you will see this nasty bug again every time.
nolig2278 said:
I have the 800 and most of the time it auto reconnects to both my phone and tablet once i get back in range but for the occasion that it does not reconnect I just power the headset off and on. 2 quick flicks of the power button and you are back in business with a headset that has GREAT sound and long lasting battery and is very comfortable.
Click to expand...
Click to collapse
You seem to have completely misunderstood the issue at hand. My question in the OP, and the bug, discussed in this thread have nothing to do with how well or how bad HBS-800 headset reconnects to your BT devices, once you return back into the BT range.
This particular defect has been formally acknowledged to me by LG Support in writing and I have also received their apology for not fixing it in HBS-800, because I reported it to LG when HBS-730 was released, which was almost a year before HBS-800 and they promised me to take care of in the next headset in the series and failed.
If you think this headset is great - I strongly disagree with you based on first hand experience, but you're entitled to an opinion. However, I do ask that if you wish to mislead people and praise the headset - go ahead and create a separate "Review" thread for it. The purpose of this thread is to warn people of the horrible bug in HBS-800 headset and it's predecessor HBS-730, and discuss adequate alternatives, because people have the right to know and make an informed choice before making a purchase.
same problem on hbs-800
I own the lg hbs-800. I was actually searching for an answer to the same problem when I found your post. I have a samsung note 4 and samsung gear s. When I walk out of range of my phone I immediately get the out of range message and vibration. Even when I answer a call on my gear s it is interupted by the notification and my call is muted during that time.
Apo11on said:
I own LG Tone headset and a while back decided to upgrade to Tone+ because of "advanced multipoint" Bluetooth feature. The device has absolutely horrendous bug, which renders the multipoint feature completely unusable. Once you have 2 devices connected and one of them happens to be cell phone - you cannot take your conversation elsewhere because as soon as you move out of range of the other connected device the headset keeps repeating "out of range...trying to connect" literally every 10 seconds, and while its doing that it mutes the phone line, so 50% of the phone conversation is missed on both ends of the call.
I sit in a crowded office and I have my phone and either tablet or laptop connected to the headset. Once I receive a call - I have to step outside to take it. As soon as I do that the "out of range...trying to connect" nightmare begins. I called LG support and all they could offer is an apology and a vague promise to submit customer complaint, which may or may not be taken into account for the future headsets. LG confirmed there is no way to disable that ridiculous notification and muting the phone line and there will be no firmware update to address that. After several days of trying to live with this horrible bug and trying to make it work I gave up and got RMA from amazon and sent the headset back
My questions is: can anyone, who actually owns the new LG Tone Ultra HBS-800 please check if this new model has the same issue? Looking for answer from an actual owner or LG employee - someone, who actually knows. LG support has not been able to answer this question for 2 weeks now - ticket still open and pending.
I'm not interested in speculations or suggestions for another headset.
Thanks in advance.
Click to expand...
Click to collapse
Hi all,
Will explain best I can.
I listen to music in my car using the stereo bluetooth hands free, but when I press play the phone doesn't play. I have to pick up the phone and physically press a button to 'wake' the phone. And then instantly the previous click registers and it starts playing the song. This is also the same if the phone is in standby and I want to make a call, I have to press a button to wake the phone and it will instantly start dialling via hands free.
Any help would be appreciated.
Galaxy S4, Android 4.3.
If in doubt, reset everything unpair everything and try again.
Not sure what happened but all is working now. Please close.
Hi,
I realize this will sound like a strange issue, but I can reproduce it so it certainly exists.
I have an LG G3 running Android 4.4.2 on Verizon. I just bought it back in Jan '15, and the phone has been working great with no issues. I use my car's built in bluetooth connectivity to place and receive calls while driving and have had no issues doing so.
A few days ago (week of 3/9/15), I acquired a used LG G watch from a friend at work. It's in good shape; he only had it a few months, and it's working well. It connects to my phone, and I can use it to txt, place calls, etc. It's running software version 5.0.2.
I am experiencing an issue for which I cannot find the root cause. My issue is that, when I'm in my car, and both the car and the watch are connected to the phone via blue tooth, and I place or receive a call, folks on the other end cannot hear me speak. I tried it with my wife's cell phone, and can reproduce it every call. My voice is barely audible, yet bluetooth is connected to the car and I can hear the other person's voice just fine over my car speakers. As this is happening, if I pick up my phone and switch the call to the handset from bluetooth, the problem goes away and I can take the call on the handset. But as soon as I put it back to bluetooth, the problem returns. Once this happens, if I hang up and try to call the person back using either bluetooth OR the handset, the voice problem returns and I cannot be heard speaking. I tried putting my mouth up to the watch and the phone thinking maybe it was trying to use another microphone, but I still sounded muffled and far away while I was testing this with my wife's phone.
I have checked all my settings in Android Wear, my phone settings for volume as well as call settings...I cannot find anything obvious. I've googled the issue, but there is little to no information regarding this problem.
Can anyone suggest something to help fix this? I really like the G watch, and I would like to get it to work so I can enjoy it. You would think that the G3 and G watch would play nice since they are both LG!
Thanks for any help,
Nick
Having the same issue....sort of...
First, allow me to apologize for any improper formatting or if I've tendered my reply in the wrong way.
I've literally never replied on a message board in my life. Ugh, I know. How, right? Moving on...
I have an issue very similar to the one you're having, only in place of the car, put a Plantronics WalMart headset and change the G3 for it's predecessor. I notice that people call me when my watch is connected to my phone. When I answer, they claim to not be able to hear or understand what I am saying. The problem persists even if I disconnect my headset and use the G2 in either handset or speakerphone mode. The only fix I've found is to restart the phone and return the call. Even then, if the watch is still connected, only the first call can be completed with no "interference".
I've attempted to update the software and firmware to my G2, with no success. I have no idea why this issue occurs.
Also, is probably noteworthy that regardless of whatever Bluetooth device I am connected, very very often during a call, my caller's voice will shift into "speakerphone" mode without being instructed to do so. I have to open the call screen, turn off the BT, then select it again to turn it back on. The call returns to the headset, but doesn't stay there in most cases. Sometimes I have to do this 5 - 7 times a call. Other times, it remains connected as it's supposed to. Again, I can find no reason why this happens, but it's been an issue for MONTHS with my G2. And it doesn't matter what headset I am using, it just "drops" the sound to my speaker phone, but still says that it remains connected to the headset.
It's a Sprint LG G2, if that matters at all.
PrivateBytes said:
Hi,
I realize this will sound like a strange issue, but I can reproduce it so it certainly exists.
I have an LG G3 running Android 4.4.2 on Verizon. I just bought it back in Jan '15, and the phone has been working great with no issues. I use my car's built in bluetooth connectivity to place and receive calls while driving and have had no issues doing so.
A few days ago (week of 3/9/15), I acquired a used LG G watch from a friend at work. It's in good shape; he only had it a few months, and it's working well. It connects to my phone, and I can use it to txt, place calls, etc. It's running software version 5.0.2.
I am experiencing an issue for which I cannot find the root cause. My issue is that, when I'm in my car, and both the car and the watch are connected to the phone via blue tooth, and I place or receive a call, folks on the other end cannot hear me speak. I tried it with my wife's cell phone, and can reproduce it every call. My voice is barely audible, yet bluetooth is connected to the car and I can hear the other person's voice just fine over my car speakers. As this is happening, if I pick up my phone and switch the call to the handset from bluetooth, the problem goes away and I can take the call on the handset. But as soon as I put it back to bluetooth, the problem returns. Once this happens, if I hang up and try to call the person back using either bluetooth OR the handset, the voice problem returns and I cannot be heard speaking. I tried putting my mouth up to the watch and the phone thinking maybe it was trying to use another microphone, but I still sounded muffled and far away while I was testing this with my wife's phone.
I have checked all my settings in Android Wear, my phone settings for volume as well as call settings...I cannot find anything obvious. I've googled the issue, but there is little to no information regarding this problem.
Can anyone suggest something to help fix this? I really like the G watch, and I would like to get it to work so I can enjoy it. You would think that the G3 and G watch would play nice since they are both LG!
Thanks for any help,
Nick
Click to expand...
Click to collapse
Have you tried going into android settings for voice input and allowing recording using Bluetooth mic?