Related
Anyone know where i can get a replacement backplate? I have googled forever today and came up with sqat. I sent an email to the HTC website hopefully they may get back to me soon.
Aha I did that last week and have totally bashed up the corners of the device dropping it on to concrete.
OMG, sorry to hear about your loss buddy, hope you get it sorted.
yer hurts to hear
http://www.easydevices.co.uk/pp/HTC_Accessories/HTC_HD2/HTC_HD2_EXTENDED_LIFE_BATTERY.html
cheap just to get you by for now....
If anyone has a bricked HD2 i would quite happily buy the backplate from them?
HTC replied to look at their website - duh, i already did that as explained to them. My O2 said they cannot find anything in stock lol
Madness
I am actually amazed that neither O2 or HTC are willing to supply me with a replacement backplate - HTC saying that they do not have them on their website, O2 denying all responsibility.
Wondering what my options are??
I'm actualy amazed that people are so rich to take their high-end mobile phones to party and waste themselves (with the phone). How about having old nokia pub phone? Or being more careful? I guess you should check ebay and other auction to find some destroyed HD2 for these parts.
Btw, how did you managed to lose the backplate? I cant even take it out most of the time (have to really try hard).
TheDynamo said:
I am actually amazed that neither O2 or HTC are willing to supply me with a replacement backplate - HTC saying that they do not have them on their website, O2 denying all responsibility.
Wondering what my options are??
Click to expand...
Click to collapse
Agreed, I contacted HTC 3 times and each time they completely didn't even acknowledge the backplate question and just talked about my other points (sms etc). I have to say their customer service has so far been terrible.
I should hopefully be getting a replacement HD2 from vodafone in the next few days if I didn't have to give my old one back I might have been able to send you the backplate, though it was loose on one corner anyway... You might have to make do with the extended battery one for now till the backplate replacements come (surely they will come eventually?)
I think you are probably right about having to get the extended back cover/battery - which does not ship until march (its laughable)
Sorry mate but I couldn't keep the cover for you, the bloke checked it over this morning when he collected it, so extended battery (when it comes out) might be the way to go, or by then they might have the normal versions out?
I have a spare !!
Strangely enough, I actually have a spare backplate, for the HD2. I recently had to send back my HD2 for repair and had to remove battery and backplate before sending, when it was returned (within days 30thDec till 5th Jan, very impressed), it appeared with another.
Although it's always useful to have a spare, I would love to help out, I always come to these forums to find fixes and such, and not clever enough to normally help anybody out, however as luck would have it, this might be my opportunity
Let me know if I can help ........
not so much a problem, friends of mine found themselves married after parties!
Hey HTC-Robbiem, many thanks - I have just PM'd you
HTC-Robbiem said:
Strangely enough, I actually have a spare backplate, for the HD2. I recently had to send back my HD2 for repair and had to remove battery and backplate before sending, when it was returned (within days 30thDec till 5th Jan, very impressed), it appeared with another.
Although it's always useful to have a spare, I would love to help out, I always come to these forums to find fixes and such, and not clever enough to normally help anybody out, however as luck would have it, this might be my opportunity
Let me know if I can help ........
Click to expand...
Click to collapse
What a top geezer - and his 1st post on xda too!
+1,000,000 for HTC-Robbiem
If anyone else has a decent backplate spare then I would be willing to buy it off them.
Cheers
WB
I found this http://www.repairhppda.com/htc-htc-touch-hd-c-114_129_308.html
I haven't used the company, nor can I vouch for them.
Here you guys go!
http://www.netimes.com/shop/original-htc-hd2-battery-cover-p-2564.html?cPath=80_731
HTC-Robbiem said:
Strangely enough, I actually have a spare backplate, for the HD2. I recently had to send back my HD2 for repair and had to remove battery and backplate before sending, when it was returned (within days 30thDec till 5th Jan, very impressed), it appeared with another.
Although it's always useful to have a spare, I would love to help out, I always come to these forums to find fixes and such, and not clever enough to normally help anybody out, however as luck would have it, this might be my opportunity
Let me know if I can help ........
Click to expand...
Click to collapse
Firstly... Top bloke, i have only been a member of this forum a few month but instances like this make it what it is
Secondly thanks to all those who posted links to buy them, i have been thinking of having my name engraved on the back of my HD2 "looks cool" but i would still like a spare just in case it goes wrong,
Ebay link, £13.50 delivered http://cgi.ebay.co.uk/HTC-Touch-HD2...ies_MobilePhoneFascias_JN&hash=item439f166d1c
Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
Hello everybody,
Just so you guys don´t inccour in the same mistake I made, Intergontech shiped me an empty box, I contacted them and they said they didn´t have anything to do with it. After much debate, they offered me the following: We will ship you an empty box (again) and then we will claim the insurance from UPS, Unbelieveble!! (I got the every e-mail to prove).
why isnt it ok to claim insurance from the first box ?
hope it was thru ebay ... if u decide to file thru paypal , this might come handy
http://beatthat.com/merchants/show/integron-technologies-inc
Here are the pictures!
OK! These are the pictures of the event, right at the airport treminal, unbelievable!!!!!!
Integron Tech started offering HTC HD2 - LEO (8585) some 4 weeks before the official launch date! not for pre-order, it was suppose to have 8 units in stock (guys, that was a chem!!! and I fell for it)!
I know you must be gutted by this, but I couldn't help but chuckle at "Invoice No.: HD2"
souljaboy said:
why isnt it ok to claim insurance from the first box ?
hope it was thru ebay ... if u decide to file thru paypal , this might come handy
http://beatthat.com/merchants/show/integron-technologies-inc
Click to expand...
Click to collapse
We couldn´t claim the insurance for the first time, something to do with the price thay posted on the packdge, so no one got nothing out of the problem, so I thrathend to go public with it, then they offered me the proposterous deal.
johncmolyneux said:
I know you must be gutted by this, but I couldn't help but chuckle at "Invoice No.: HD2"
Click to expand...
Click to collapse
Tell me about it!!! lol
How did you purchase it?
Ebay? File a claim.
Their website? OK, a bit tougher.
How did you pay for it?
Credit card? Great! Call the CC and tell them you didn't receive the product/received an empty box and to reverse the charges. Order from somewhere else.
Cash? Check? Uhh, yeah, you're in trouble
There is rarely a reason to argue, your CC should always have your back*
*That's why I always use my amex, 10 different ways to protect yourself!
ottobrill said:
We couldn´t claim the insurance for the first time, something to do with the price thay posted on the packdge, so no one got nothing out of the problem, so I thrathend to go public with it, then they offered me the proposterous deal.
Click to expand...
Click to collapse
better accept the deal
never heard of integron tech until this post. Have you done research on this company? Do they have a good track record? I don't know about ebay, but if this was done through their company and charged to your CC, I'd call them up and the money would be back in my pocket within hours.
Oh well, you live and you learn, I hope you enjoy your "MP3 Player"
Please keep us updated.
Yeah that sucks. Good luck and let us know for sure.
when it's too good to be true... well, it isn't :/
there are a lot of websites doing this... currently, a lot of nexus one offers (260$ for the phone) lol
I got stung buying a nokia n93 a few years ago. Got most of my cash back but i still ended up out of pocket. Its a tough lesson but you only make the mistake once.
webjunky said:
better accept the deal
Click to expand...
Click to collapse
hummm! I´m quite sure that is against the law!
optiknerv said:
I got stung buying a nokia n93 a few years ago. Got most of my cash back but i still ended up out of pocket. Its a tough lesson but you only make the mistake once.
Click to expand...
Click to collapse
Your 110% right!!! I will not be doing that in the future! lol
Guys! you are all great!! I like the idea of talking to my CC company, i´ll give it a try, I´ll be posting similar threads all over the net where Integron will be the main character, hope I can help people not to get themselves ripped off by companies like that!
Could you tell us what happened in the end?
I was thinking of buying from integrontech but now am concerned
Hi, I'm new here and I dunno where to post this stuff.
My Nexus S rear speaker was heavily damaged when I try to test the equalizer setting 2 weeks ago and now it's completely gone. No sound at all.
Is there anyone knows how to get the new sparepart for the speaker because I can't find it anywhere in my country, Malaysia. I've tried searching online but can't find any website that sell it.
What type of speaker does this phone have. Can it fit any other speakers model from different phone such as SGS or SGS2?
Thank you..And sorry for my english (I think my english is ok)
Sent from my FIST to your FACE
Dnelly88 said:
Hi, I'm new here and I dunno where to post this stuff.
My Nexus S rear speaker was heavily damaged when I try to test the equalizer setting 2 weeks ago and now it's completely gone. No sound at all.
Is there anyone knows how to get the new sparepart for the speaker because I can't find it anywhere in my country, Malaysia. I've tried searching online but can't find any website that sell it.
What type of speaker does this phone have. Can it fit any other speakers model from different phone such as SGS or SGS2?
Thank you..And sorry for my english (I think my english is ok)
Sent from my FIST to your FACE
Click to expand...
Click to collapse
You probably have, but just to make sure...have you considered sending it back to Samsung? This is a hardware defect if there ever was one.
- chris
- chris
Yes I have asked Samsung in here but they said my phone have to be send to Samsung Korea because they don't have the part for this phone. It will take 3-4 weeks or maybe more. Actually Nexus S in my country is very rare,only few lucky people get their hands on these phones. That's why it s really troublesome when something like this happens. If only I can get the part, I have no problem replacing it myself.
Sent from my FIST to your FACE
Dnelly88 said:
Yes I have asked Samsung in here but they said my phone have to be send to Samsung Korea because they don't have the part for this phone. It will take 3-4 weeks or maybe more. Actually Nexus S in my country is very rare,only few lucky people get their hands on these phones. That's why it s really troublesome when something like this happens. If only I can get the part, I have no problem replacing it myself.
Sent from my FIST to your FACE
Click to expand...
Click to collapse
I know it'd be a pain, but you may want to take them up on the offer. Could cost you less than a new phone.
- chris
PM me your info, ill drop one in the mail for you. I got charged for a phone that I didn't return on time so I have parts.
MBeattie said:
PM me your info, ill drop one in the mail for you. I got charged for a phone that I didn't return on time so I have parts.
Click to expand...
Click to collapse
What kind of info do you need?
Sent from my FIST to your FACE
cttttt said:
I know it'd be a pain, but you may want to take them up on the offer. Could cost you less than a new phone.
- chris
Click to expand...
Click to collapse
If I got no other way,I might have to reconsider it. I can still wait for the part, for now..
Sent from my FIST to your FACE
Bought the new speaker and fix it myself..It's working now.
I love my Nexus S again.
Phone is in mint condition as is the screen. Digitizer stopped working.
I don't know if it's the actual digitizer or the flex cable, but I'd rather not do it myself and ruin something.
Anyone know where I can get it fixed or get it figured out what's wrong with this thing for a decent price?
Hey orangekid, you should contact XDA Member connextion2005. I see you are from Texas, well so is he, and I know he can get your HD2 up and running again. I know people here probably get tied of me posting this but his work speaks for itself. Here is a direct link to the page on his website that tells all the services for the HD2 he offers. Hope this is helpful to you.
T-Macgnolia said:
Hey orangekid, you should contact XDA Member connextion2005. I see you are from Texas, well so is he, and I know he can get your HD2 up and running again. I know people here probably get tied of me posting this but his work speaks for itself. Here is a direct link to the page on his website that tells all the services for the HD2 he offers. Hope this is helpful to you.
Click to expand...
Click to collapse
Hey T-Mac,
I remember you from when I had my old HD2 and you were posting helping everyone out
I'll where he's from in texas and contact him, thanks for the heads up man!
Since this is a very common problem you can get it repaired at most reputable phone repair shops (try Google maps). The digitzer+glass costs at least $70-80 though! Even if the just cable is broken, they will replace the whole screen for you.
hengsheng120 said:
Since this is a very common problem you can get it repaired at most reputable phone repair shops (try Google maps). The digitzer+glass costs at least $70-80 though! Even if the just cable is broken, they will replace the whole screen for you.
Click to expand...
Click to collapse
right, but that's what I'm trying to avoid, why pay $80 for an easy cable fix? I don't need the glass repaired, it's mint...
well he never responded to my PM
any other ideas?
There is a place in Norfolk, VA you can mail your phone to. They had pretty reasonable prices when i called a few years ago about something. Here is the link. They have several in the US, this happened to be closest to me in Maryland. You need to tell them that it would be mailed in, i think but not 100% that they require an additional $10 to mail the phone back to you ontop of the charges to fix the phone but being that i hadn't called in a few years this price might have gone up.
htccraze said:
There is a place in Norfolk, VA you can mail your phone to. They had pretty reasonable prices when i called a few years ago about something. Here is the link. They have several in the US, this happened to be closest to me in Maryland. You need to tell them that it would be mailed in, i think but not 100% that they require an additional $10 to mail the phone back to you ontop of the charges to fix the phone but being that i hadn't called in a few years this price might have gone up.
Click to expand...
Click to collapse
thanks, I'll look them up
orangekid said:
well he never responded to my PM
any other ideas?
Click to expand...
Click to collapse
Oh snap sorry man I meant to tell you that you will get in contact with him faster if you send him a email. You can get his email from his website, the website is how he makes a living so you know he checks it everyday. Again sorry about that orangekid.
T-Macgnolia said:
Oh snap sorry man I meant to tell you that you will get in contact with him faster if you send him a email. You can get his email from his website, the website is how he makes a living so you know he checks it everyday. Again sorry about that orangekid.
Click to expand...
Click to collapse
lol, np, let me see if I can find his email.