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HI there,
Anyone know how to complain the poor service on buying "Nexus One" thr. online web site?
I place my order on 6th and until 8th to confirm my payment and accept order. (in 2010's using credit card payment still need such leading time) Now today is 11th, but still no information for shipment...
Are they really busy? or lack of ppl to work or out of stock?
It is unbeliveable to google
I just ordered mine this morning. I really hope it doesn't take that long to ship, seeing as how they are shipping out of Indianapolis which is only 2 hours from me.
yes, it is crazy.... no customer service to handle issue properly.
it just using standard email reply and repeat the same msg, we are working on this and wait 1-3 days after confirmed payment..
I tried many online purchase from US / EU and don't see this problem nowadays. My guess is they don't have enough ppl to handle order so take extra 1 day to process my payments. How come such a big company starting a new project (to sell phone directly) without any senses.
I ordered at 6:15PM EST on Friday, had a receipt a few minutes later and a shipment confirmation later that evening. It's on a truck for delivery this morning. Pretty quick process for me, but I know that sometimes international orders can add a day or so to the process. I've experienced this when ordering phones from overseas in the past.
bugsy said:
I ordered at 6:15PM EST on Friday, had a receipt a few minutes later and a shipment confirmation later that evening. It's on a truck for delivery this morning. Pretty quick process for me, but I know that sometimes international orders can add a day or so to the process. I've experienced this when ordering phones from overseas in the past.
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Im hoping it gets to me today honestly with me being so close. Id like to grab mine from the sorting facility as it probably won't make a truck. =) I cant wait!
The issue isn't the extra day international orders take to be delivered but the fact that some orders haven't been processed yet. I ordered on 7th, then phoned bank on Friday morning to check there weren't any issues (there weren't, payment was authorised) but still my order remains at 'Not yet shipped' and the support from google is pathetic. I wouldn't mind if google actually processed their orders in order!
Hitorii said:
I just ordered mine this morning. I really hope it doesn't take that long to ship, seeing as how they are shipping out of Indianapolis which is only 2 hours from me.
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Do yourself a favor and call your credit card company and let them know to expect a charge for whatever the total cost was. That way, they won't slow you down. That's what happened to me. I just happened to call my cc company, and then all of a sudden the next day it was processed and shipped after a 2 day delay. Google never even sent me a status update to let me know anything was holding me up.
uansari1 said:
Do yourself a favor and call your credit card company and let them know to expect a charge for whatever the total cost was. That way, they won't slow you down. That's what happened to me. I just happened to call my cc company, and then all of a sudden the next day it was processed and shipped after a 2 day delay. Google never even sent me a status update to let me know anything was holding me up.
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I used my debit card and it's already been charged the full amount, so no issues there I think. Its not odd for me to blow several hundreds of dollars on a single purchase lately.. hahaha. All is well, just constantly refreshing waiting for a tracking number. =)
I had a similar experience as bugsy. I ordered mine Jan 5th at 11:30am MST, receipt 20 minutes later, and less than 12 hours later, an email that said the phone had shipped. They attempted delivery at 9:30am the next morning. That's insanely fast, and I don't live anywhere near their sorting facility
SpyderMS said:
I had a similar experience as bugsy. I ordered mine Jan 5th at 11:30am MST, receipt 20 minutes later, and less than 12 hours later, an email that said the phone had shipped. They attempted delivery at 9:30am the next morning. That's insanely fast, and I don't live anywhere near their sorting facility
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I got my receipt in like 20 secs =) and the webstore thing currently says
#Google Phone Webstore received your order.
What other steps are their in this process...
*currently smashing F5 on the page waiting for shipment*
Hitorii said:
I got my receipt in like 20 secs =) and the webstore thing currently says
#Google Phone Webstore received your order.
What other steps are their in this process...
*currently smashing F5 on the page waiting for shipment*
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Wait, twiddle thumbs, punch hole in wall, pull out hair, more waiting, very little sleep, and then more waiting, and then... it arrives
SpyderMS said:
Wait, twiddle thumbs, punch hole in wall, pull out hair, more waiting, very little sleep, and then more waiting, and then... it arrives
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Hahaha, its like you know me already =)
IIITITTT SHHHHHHIIIIIIIIIPPPPPPPPPPPPPPPPPPPPPPPPEEEEEEEEEEDDDDDDDDDDDDDDD
I ordered mine on the 7th in the morning with a debit card. Payment was processed immediately and I got my receipt right away. My order status is still at the "Google Phone Webstore has received your order."
Two emails to them have yielded no replies and my bank acknowledges everything is fine. Kind of frustrating. I hope they ship it out soon... getting a little impatient.
I ordered mind 5:50pm EST on the 6th (Thur), it was shipped 7am on the 7th (Fri), but held hostage by fedex until this morning (it was here, but they didn't think it was priority to unload it from the crate Sat since they didn't have to deliver until Monday).
bofslime said:
I ordered mind 5:50pm EST on the 6th (Thur), it was shipped 7am on the 7th (Fri), but held hostage by fedex until this morning (it was here, but they didn't think it was priority to unload it from the crate Sat since they didn't have to deliver until Monday).
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Strange, I ordered mine on Thursday too but mine shows up as the 7th ;-)
I'm wondering when it'll arrive, i have selected overnight shipping, but google takes some time to process too, anyone know how long until it leaves the google-dome?
As i don't have a Data Plan i'll need to replace the offline Navigation from my Nokia 5800.
My Plan is to buy one of these:
http://www.amzer.com/Amzer-Suction-Cup-Mount-for-Windshield-Dash-or-Console-P86726.htm
and then this software:
http://www.alk.com/copilot/android/
and that shall be my offline navigation...
Now, anyone wanna buy my Nokai 5800 Navigation Edition?
my phone shipped the same day i ordered it.
I ordered 10am east time some thats 7am west. orders are worded on from 8-5 (my guess). As long as its done by 5pm it will be out the sameday and you would get it by 3pm the nextday via fedex
ps when its shipped your updated with a tracking number so be on the look out for that also
i ordered 4PM EST on a sunday lol, i guess it'll ship tomorrow and arrive tuesday (i can only hope )
I must admit, I was very impressed with the turn-around time. I ordered on the weekend, but literally would have received the phone the next day if it was daytime, mid-week.
You will get it Tuesday by 3PM.
i'll take your so assured word for it
creepinshadow said:
i'll take your so assured word for it
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I ordered mine on a Sunday late afternoon, it shipped Monday, and I got it Tuesday at 2:13PM CST. There is also a 20 pagish thread on here about this very topic, and it is pretty well established it will arrive on Tuesday if you order on the weekend.
Hold your shorts, it won't be long before you have the most exciting device in your hand!
now it's 2:10PM EST and still no change in the order status..
You do realize that today is a holiday. Prez Day. It won't ship until tomorrow. You should have it by Wednesday.
oh bugger, i completely forgot about that rofl...
Same here. I ordered my on Sat thinking I would have it by tues at the latest. I hate that i'm so impatient.
SHWEEEEEEEEEEEEEEET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
It just shipped!!!
It's coming from Indianapolis
and the best part:
Estimated delivery
Feb 16, 2010 by 3:00 PM
that just made my entire day so much better (or whatever is left of it )
i just purchased a nexus one for att 3g unengraved. i am very excited to get it, i recently got rid of an htc tilt 2. i was wondering if anyone has previous expirience and would know how long average shipping time is? i live in the northeast of usa
I ordered mine at 10am yesterday and got it at 11am today.
its overnight should come the day right after ups picks it up
Mine was delivered promptly at 3pm the exact time on the Federal Express tracking page lol
Remember it requires a signature
Sent from my Nexus One
I had mine in just a tad under 23 hours.
lucky americans! i had to wait 4 days due to custom's in canada
got mine 21 hours after I ordered. order at noon, got it next morning at 9 am.
~36 hours here, but I got it engraved, ordered it around 9PM AKST, and (you should be able to tell this by time zone) I live in Alaska. Not too shabby, all things considered.
lucky americans! i had to wait 4 days due to custom's in canada
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I ordered an engraved one on a Wednesday and got it on a Friday. I am in Canada too.
thanks for all the feedback, i ordered mine around midnight, just checked the tracking number and it says it should be arriving tomorrow at 3pm, cant waitttt
i ordered mine at 12:30-1:00 and got it the next day before 11:00am
on t-mobile with engraved with my google username
I'm just so excited. 2 day shipping can be weird... when should I expect it?
Normally 2 business days when it ships. Ordering != Shipping. You can order it say on Monday and it might not ship until Wed, which would normally get it to you by Friday. (Thur and Friday are the 2 days). The day it ships doesn't count as one of the 2 days.
If you are outside the country, like in Canada, there can be other delays.
I believe two day shipping means it's 2 days from when it's sent. Not two days from when you ordered. For instance I also did two day shipping. I ordered Tue but it shipped Wed and it's not arriving until Friday. So technically it's 3 days.
Expect it to be about 3 days from the day you order it by the time it arrives on your front door. Well, at least that's my experience, lol.
Anyway, I ordered mime on a Sunday and received it on a Wednesday. Hope you get it soon!
Sent from my Rooted Google Nexus 7 using XDA Premium HD
It always will belong to you:laugh:
If ordered Wednesday night, the SOONEST it can possibly ship is Thursday, which means you will get it either Saturday or Monday depending on if Saturday delivery is included in your 2-day shipping. Most likely you'll get it on Monday... sorry to say 2-day shipping might not have been worth it :|
I ordered mine on wednesday afternoon. According to the tracking on UPS it is out for delivery so I should receive it sometime today(friday).
Also, you should have received an email from google saying that your nexus has shipped by now. In that email is a UPS tracking number. If you click it, it will tell you when the delivery date is.
Hey guys, so I just ordered a 64gb sandstone black 1+one yesterday, and there was no mention anywhere about shipping time etc. There was also no longer the option for Express Shipping, just Standard Shipping.
It said will take 3-5 days to process the order then ship, but no general ETA.
So those who have ordered and gotten their phone, do comment and mention how long it took from placing your order till your actually got it, including the shipping method used!
Sent from my Nexus 5
I ordered mine early on a Wednesday morning and received it the following Monday. The OnePlus site is slow to update with tracking info and the shipping emails come late too. I think I got my shipping email on Saturday and the phone was already in PA. It shipped from CA too. This is my second OPO and the first one was about the same shipping time.
I live on the East Coast. I ordered on a Monday afternoon, it shipped Tuesday from a warehouse in Rosemead, CA via USPS Priority Mail, and it arrived on Thursday. Needless to say, I was very pleased!
DrunkFuX666 said:
Hey guys, so I just ordered a 64gb sandstone black 1+one yesterday, and there was no mention anywhere about shipping time etc. There was also no longer the option for Express Shipping, just Standard Shipping.
It said will take 3-5 days to process the order then ship, but no general ETA.
So those who have ordered and gotten their phone, do comment and mention how long it took from placing your order till your actually got it, including the shipping method used!
Sent from my Nexus 5
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I placed my order on a Saturday, processed & shipped on a Tuesday and received on a Thursday. nmine came west coast to east coast btw as well.
So I'm thinking Its safe to say, it takes about a week from placement of order to receiving the phone in hand...?
Sent from my Nexus 5
It typically takes about 2 business days to process and it's shipped 2 day usps (unless you live in California and it's 1 day) and now requires a signature. So if there's a weekend in there, then yes it takes about a week from ordering to arriving. You'll only recieve an email after you order and when after its shipped.
Sent from my TouchPad using XDA Premium 4 mobile app
I ordered mine last Saturday it went out late Tuesday and I got the phone yesterday. So if you cont the day that I ordered and received total 6 days. Also I had USPS 2 day shipping.
Ordered on Friday, got it Thursday.
Also ordered another one on a Wednesday, got it on a Saturday (USPS).
in both instances, when they ship, it's was via USPS, 2-day priority.
The "Processing" time is what kills it.
I'm in the Los Angeles area. Got my invite on Thursday am. Placed order Thursday am, standard shipping. Friday am got shipping confirmation. Saturday am, the first time info showed up on the tracking number, showed that my package was in Ontario Ca. Saturday pm, arrived at USPS sorting facility in Fontana CA. Sunday am, arrived at Goleta, Ca station. Monday am, out for delivery.
and shipping to canada
how long did you guys wait and how much did you have to pay for taxes and duty
Got my invite on Sat 26th, ordered it right away, It was shipped on the 29th via USPS from CA and I live in MN 2 Day Priority and I got it on Thursday 31st
so it was pretty quick imo
I was just looking up the same thing as the OP. I got my invite this morning and ordered (Fri, Aug [email protected]:30am).
Can. Not. Wait.
Well, actually I will because I don't have a choice. So, it looks like I should have it in my hands by next Thursday and I can live with that.
Ordered last Thursday, received the following Tuesday, 5 days not counting Thursday, 6 days counting Thursday.
Came via usps, I assume standard shipping, there was no option for express. I've had my phone for 4 days, ish, depending on how you count.
Very pleased
Sent via quantum entanglement, focused through my OnePlus One.
How much roughly was the delivery for people that ordered in the UK.
What type of postage did you select? Standard or Express?
Thanks!
aaron187 said:
How much roughly was the delivery for people that ordered in the UK.
What type of postage did you select? Standard or Express?
Thanks!
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I selected Express and it cost me £9.99. I ordered it today so hopefully it comes sometime next week!
I just placed my order yesterday and I live in Canada. There was only express shipping option which was 27.99USD. The duties, taxes, and exchange rate are going to kill me. Thought about shipping to a mailbox in the US and picking it up there and noticed there was only regular shopping option for 14.99USD. Ended up shipping to Canada. Didn't want to risk it getting lost or stolen.
Sent from my HTC Desire
Placed order on 24/7. Got the phone today. Shipped to Austria from Uk.
Amazing phone.
Sent from my One using XDA Free mobile app
krazyq said:
Got my invite on Sat 26th, ordered it right away, It was shipped on the 29th via USPS from CA and I live in MN 2 Day Priority and I got it on Thursday 31st
so it was pretty quick imo
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Just ordered mine a few hours ago. Buddy had 4 day turnover here to MN as well.
ghettopops said:
Just ordered mine a few hours ago. Buddy had 4 day turnover here to MN as well.
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And I thought I was the only one to be lucky here in MN
Phones amazing, I've loved every second of it
Loved? You get rid of it already?