Database Users

Poor volume on video and speaker phone calls?

Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!

My speakers are exceptional for phone speakers. They are far louder than what I came from (Galaxy note 3). They have a very good stereo image when the phone is oriented properly for audio. The lows are quite impressive. While they aren't "loud", they're present and clearly replicated. The highs are a bit much, but that's to be expected from such small drivers. This is easily fixed with viper4android. I haven't actually used the speakerphone yet, but the same rules apply. The only difference is it will use "Call Volume" instead of "Media Volume" in the mixer.
The only thing I have actually found is that the amplifier chip CAN exceed the fMAX of the speakers. Essentially this means that the amplifier is capable of pushing the speaker farther than the speaker can physically travel causing distortion. This can be a problem if you listen to music that isn't normalized. I recommend everyone normalize their audio collection to avoid having a song suddenly be 6+ db above the previous and blow the drivers on the phone. (If you listen with headphones, it's HIGHLY recommended that you do this as well to avoid destroying your eardrums from the same problem.)

hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
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I have the issue as well. Hangouts calls on speakerphone do not work very well. The other person can barely hear you. I sent feedback to Google and I suggest you do the same. Speakerphone on a regular call over cellular network works great.

hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
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Have you found a fix or have you read any more info about this problem elsewhere? it is very frustrating. I have started a thread on google product forums for hangouts as well....
---------- Post added at 11:14 AM ---------- Previous post was at 10:55 AM ----------
hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
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Also may want to try this. It seems to have worked for others in the past. Not sure if it is referring to calls over the network or calls over hangouts but I assume the result would be similar. I dont use hangouts mostly for calls so it is not something i can do a lot of troubleshooting with. Give it a shot and report back. If you are rooted you can disable the noise cancelling from within the build.prop (in system directory) by changing persist.audio.fluence.voicecall=true to false.

hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
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Same problem here. Other party complains they can barely hear me. I bet it is software issue since there are others experiencing same thing but this is totally unacceptable. How can you keep a phone that cannot be used for phone calls...
Sent from my Nexus 6P

No I have not found any solutions. I called Google and they were not much help. I can try that solution in the build.prop and let you know if it works for me. Did you try it? If none of this works I may RMA it to see if it is a hardware issue. Thanks for the suggestion.

hyperlite1604 said:
No I have not found any solutions. I called Google and they were not much help. I can try that solution in the build.prop and let you know if it works for me. Did you try it? If none of this works I may RMA it to see if it is a hardware issue. Thanks for the suggestion.
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Cannot try that soution because I prefer not to root this phone as I plan to use it for business calls.
Sent from my Nexus 6P

anglerstock said:
Cannot try that soution because I prefer not to root this phone as I plan to use it for business calls.
Sent from my Nexus 6P
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Well I called my wife at lunch over hangouts and it didn't seem to help. I have a contact at Google support who told me to follow up with him if I continue to have issues. I have sent him an email along with links to a few other threads where people are having issues.

I'm also hearing complaints and frequent "Hello?"s when I'm on speakerphone. I already submitted an RMA for the uneven speakers and my new 6P has the same issues, so I'm reluctant to bother them with this until I find out more. I tried calling the same person using my Moto X 2013 over Hangouts with the phone in the same position, laying flat on the desk in front of me, and they said I was much clearer/louder on my Moto X. I'm dissapointed with these few issues but loving the phone overall. Just trying to see if this is something others are having, which it seems like they are, and hoping to find a fix. Please report back, I'll continue doing research but have only found info similar to the post @elreydenj mentioned making.

Nothing new on this issue?

Wrong thread

Microphone issue on Hangout calls

Anyone else experiencing super low microphone volume when using hangout calls on speakerphone/video calls? The other person i'm calling says they can barely hear me.

oilfighter said:
Anyone else experiencing super low microphone volume when using hangout calls on speakerphone/video calls? The other person i'm calling says they can barely hear me.
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yes, very much so. I may have found a weird workaround as this was annoying me for some time. You must leave the call screen up and let the first couple rings happen with speakerphone off. Then switch to speakerphone and do not leave the screen or turn off the call screen until the call is initiated. After that mess that i stumbled upon, i could be heard much better when making a speakerphone call with hangouts. Also, make sure not to cover both the front speakers or the mic in the back. Basically you must hold the phone in your hands as I believe laying it down on either face will obstruct mics.... Obviously a flaw that should be worked out I would hop with software or hangouts updates. I have opened a complaint thread on the google hangouts forums. I suggest you go there and explain that you have the problem too so that it may be looked at a bit more...

Thanks, posted on the Hangout support forum, so one else replied and said they have the same issue as well. Unfortunately though, I can't get your trick to work for me, super low mic volume unless I put my mouth right next to the top speaker grill. Hopefully this gets fixed, I think my wife is tired of seeing my chin during video calls.

I'm experiencing the same problem but with WhatsApp calls. It also happen on normal phone calls where there's no sound coming or going out, have to hang up and try the call again.
Anyone notice the speakers are only good at 100%.. Lower it to 90-80% and I can barely hear them, standing at about 1ft - 1.5ft

No news on this? Renders speaker calls on Hangouts, Viber etc useless.
Also, where on Google Forums did you post?

Calling disturbance issue

Hi All,
I'm facing some issues with my new OnePlus 5.
Sometimes, during a call, there seems to be a distirbance, as if the phone is catching it from nearby electrical/electromic devices. There seems to be a current/voltage like sound which happens durimg certain calls and sometimes the calls are perfectly normal. Doesn't seem to be a network issue as there's no voice breakage or lags, just a disturbance that lasts for a second and can be repetitive.
Anything on this would be much appreciated.
Thanks

Yea it's happening to me too. There are other threads about this as well.

Hi,
Can you please provide a link to those threads?

facing the same issue
i had purchased the one plus yesterday but now when i making calls i feel disturbance in voice,
so i changed my sim and bought new sim but still the problem is same. any help?

Try disabling wifi while calling. Fixes the high pitch noise. Don't know if this can or will be fixed with an update

High pitch in call also for me.. I hope op is aware of the issue and can fix it..

WhatsApp's voice notes are very quiet

Whenever I send a voice notes to someone on WhatsApp the result is very quiet and almost inaudible . It is not a problem with the microphone since during call (still on WhatsApp) I do not encounter any issue at all.
I saw people on the OnePlus forums experiencing this issue as well.
Is there any fix available?

GroovyKiwi said:
Whenever I send a voice notes to someone on WhatsApp the result is very quiet and almost inaudible . It is not a problem with the microphone since during call (still on WhatsApp) I do not encounter any issue at all.
I saw people on the OnePlus forums experiencing this issue as well.
Is there any fix available?
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Hey mate! Are you still facing the issue with latest update?

skorp55 said:
Hey mate! Are you still facing the issue with latest update?
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Yes

Damian745832 said:
Yes
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What's the version of the 6t u have? Is it A6010 or A6013?
Also why don't you try warranty repair?

GroovyKiwi said:
Whenever I send a voice notes to someone on WhatsApp the result is very quiet and almost inaudible . It is not a problem with the microphone since during call (still on WhatsApp) I do not encounter any issue at all.
I saw people on the OnePlus forums experiencing this issue as well.
Is there any fix available?
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I have the same issue, I just speak with the mic very close to my mouth, it only happens with whatsapp.
Hope whatsapp developers get it fixed.

skorp55 said:
Hey mate! Are you still facing the issue with latest update?
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yep still happening

skorp55 said:
What's the version of the 6t u have? Is it A6010 or A6013?
Also why don't you try warranty repair?
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A6013. And I belive the issue is not with the hardware as far as I can tell since the microphone works normally on any other application

GroovyKiwi said:
A6013. And I belive the issue is not with the hardware as far as I can tell since the microphone works normally on any other application
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Hey. I tested it out in my buddy's phone (A6013). Whatsapp is able to pickup my voice easily even after covering the top mic (since some prominent websites reported that some 3rd party apps were using the wrong mic in OnePlus phones). So it isn't a software issue and has to do with the hardware itself. Was it like this since you bought it?

I've got the same issue, I would need to put my volume close to top before I can hear my own voice but goes through fine and clear on other phones.

wilpang said:
I've got the same issue, I would need to put my volume close to top before I can hear my own voice but goes through fine and clear on other phones.
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I have the same issue... not a hardware problem since its only happening using whatsapp ... and the mic volume is very low on audio and video messages. And as others stated, not hardware since it works good on other apps... and just to make it even clearer ... never had whats app installed before, (just less than a week old phone).
A6013 and 9.0.12 and build # A6013_41_190123

I also have something weird with Whatsapp when I receive a notification it's not easy to hear even I turned the volume up to max sometimes I can hear the notication from Whatsapp and feel it with the vibration too other times it's really low and I bearly even feel the vibration either.
I come from a iPhone 7 Plus where I could really hear and feel the vibration when I got a message on Whatsapp so maybe it's something with OxygenOS I also have the version A6013 and running OxygenOS 9.0.12.

Mic gives low sound during calls

Phone model: ASUS_X01BDA (Asus Zenfone Max Pro M2)
Build number: PKQ1.WW_Phone-16.2017.2005.092-20200518
Please someone give any type of solution in details. The on call mic volume killing me. I have to put the earphone mic fully on my lip for the other person to hear me!
I used app from play store to check and I guessed it right, while mic mode was on 'Direct' and I recorded from usual earohone mic distance, then the sound was, loud and clear. But when I recorded in the same condition in the mode 'Communication', then I barely can hear me. Now after this test, I am sure the problem is in the feature 'microphone noice cancellation' for calls only. So as I identified the issue, is it impossible to fix? Can I totally disable the function 'noice cancellation' on my device? Please help. I am in desperate need of a fix during this covid pandemic as many many important meetings are happening online.
Mic is loud enough on the general phone call app though!!!
But very low on any online call like messenger call / whatsapp call / discord call / google meet call / zoom call. But if I record on messenger or whatsapp, it sounds alright. I repeat, recorded general sound is OKAY but not when on call on any app other than general phone call app. Tested same earphone on same apps from an old samsung phone too. No problem found there at all! Sounded clear while using samsung during messenger call / whatsapp call / discord call / google meet call / zoom call. So don’t say it's mic's fault. It isn’t. It is software handling problem as far as I can understand. Please show me a way fast.

exactly the same problem i have been facing since long , but discovered just a week ago

vikings_god said:
Phone model: ASUS_X01BDA (Asus Zenfone Max Pro M2)
Build number: PKQ1.WW_Phone-16.2017.2005.092-20200518
Please someone give any type of solution in details. The on call mic volume killing me. I have to put the earphone mic fully on my lip for the other person to hear me!
I used app from play store to check and I guessed it right, while mic mode was on 'Direct' and I recorded from usual earohone mic distance, then the sound was, loud and clear. But when I recorded in the same condition in the mode 'Communication', then I barely can hear me. Now after this test, I am sure the problem is in the feature 'microphone noice cancellation' for calls only. So as I identified the issue, is it impossible to fix? Can I totally disable the function 'noice cancellation' on my device? Please help. I am in desperate need of a fix during this covid pandemic as many many important meetings are happening online.
Mic is loud enough on the general phone call app though!!!
But very low on any online call like messenger call / whatsapp call / discord call / google meet call / zoom call. But if I record on messenger or whatsapp, it sounds alright. I repeat, recorded general sound is OKAY but not when on call on any app other than general phone call app. Tested same earphone on same apps from an old samsung phone too. No problem found there at all! Sounded clear while using samsung during messenger call / whatsapp call / discord call / google meet call / zoom call. So don’t say it's mic's fault. It isn’t. It is software handling problem as far as I can understand. Please show me a way fast.
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mine is completely opposite. I have to put on headphones to hear anything. One day I handed to my phone to someone, and he said there is no sound. When I put on my ear, I understood what the problem was. It is actually inaudible to any normal person. it is on stock rom, unrooted. Also the problem peaks if someone call from to my jio sim, using a MI phone. There is no problem in sim, cause I switched mine to another phone and it was fine, sound was cristal clear.