Database Users

Warranty Charger Replacement

Hi guys,
Can anyone tell me how on Eart I go about getting the charger replaced under warranty? I've registered my TF on Asus' site but I'm finding it difficult to raise a request for this. Basically, the plug on the end of the charger keeps coming loose and my TF only seems to charge intermittently as a result of this. The charger is a little bizarre in my opinion. Could have been built a little better and they could have at least given us more slack with the cable! It is painfully short! Thanks!

Vipergrm,
I called the customer service number here in the US (888-678-3688) and waded thru the many menus until I got to the TF people and told them mine had just quit working. They gave me an RA number to return the bad unit which they plan to replace. I had purchased a spare just in case and now i am using that one as my main charger.[they call that playing the odds] I plan on building a good one using a 12volt 2amp switching power supply. There is a thread on how to do that.
Hope that helps.
hshoem1

Thanks a lot for your reply. So they actually want the charger back before they replace it? That's a total pain. Is there no third party ones available anywhere? I can pay about £3 for an iPod/iPad charger but yet the Transforner is £25 for some reason. Probably the same in US dollars. Oh well. I'll try find a second one here in the UK. I suppose a spare is always handy. Thank you!

vipergrm said:
Thanks a lot for your reply. So they actually want the charger back before they replace it? That's a total pain. Is there no third party ones available anywhere? I can pay about £3 for an iPod/iPad charger but yet the Transforner is £25 for some reason. Probably the same in US dollars. Oh well. I'll try find a second one here in the UK. I suppose a spare is always handy. Thank you!
Click to expand...
Click to collapse
Mine died a couple of months back ..I called ...got a RMA ...sent it off and I got a brand new one sent to me. I had already bought a spare so no problem.
I believe (but don't quote me) a IPod/Ipad charger operates at 5 volts...a TF at 15 volts.....look up 15 volt chargers that put out 1200mA or more like on ebay...I'm sure your find they aren't the cheapest thing going.
For an alternative check out this thread....I have a simular one I made for a spare and keep the other extra TF one I bought in my travel case
http://forum.xda-developers.com/showthread.php?t=1087321

Dispute ebay purchases because Google publicly admitting the product is faulty?

What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?

sbeckett said:
What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?
Click to expand...
Click to collapse
You should be banned for even posting anything like this. You bought the Nexus Q with the information that was released so live with it, why should the person selling it lose the money you paid?
Google did not call it broken, the issue is that they realize the functionality is too limited for the price point.

sbeckett said:
What do you guys think about disputing any Nexus Q ebay purchases due to the fact Google has killed it.
"not as described" as it is buggy and hardly works for me. Plus since google has publicly stopped selling it its obviously a broken item.
Think ebay would give me a refund for both devices if I dispute the purchase?
Click to expand...
Click to collapse
Haha, you're a piece of garbage.

Deleted as read the reply wrong.

Why am garbage? Google obviously agrees with me.
They took a product that doesn't work most of the time and is overpriced and made it free. I have two of them + 4 android devices and the Nexus Q does not work most of the time!
The didn't want to deal with all of the returns or bad publicity.
Why would you return something that doesn't work if it was free?
But if you purchased something for a premium your really quick to return it when it doesn't work.
I love google and google products. They really did save some face by giving away these devices.
I escalated both ebay purchased and am waiting 72 hours for decision. Pretty much I did buy something that doesn't work as advertised and has pretty much been recalled by Google. The sellers should of accepted my return, but they did not. Will report back on outcome of dispute.

So would you be raising these claims if Google hadn't decided to prolong the release of their Nexus Q product? Somehow, I don't think so.
You bought them and it's not the sellers fault that you bought them; Google hasn't even said that the Q is 'broken'.
You are just going to have to suck it up, sorry.

I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....

Ebay was wrong on this one. I hope someone deletes this topic..Shame

Caveat Emptor
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse
You really should know what you are buying before you buy it. In cases like this especially! If you are not willing to get into the weeds and hack the Q, you should not have bought two of them handed out at a developer conference specifically to be hacked!

Google does not agree with you that there is anything wrong with the device. Noone wanted it yet for the price or were smart enough to wait and see how the development community panned out before they ordered one. Anyone that ordered one especially off of ebay knew exactly what they were getting. They graciously offered those that pre ordered it for free to generate publicity. If you do not want what they offered you should not have ordered it.
Sent from my Galaxy Nexus using xda premium

I sure hope you get negative feedback for what you did. The sellers didn't misrepresent anything, and you probably purchased their "new unopened" nexus q's for less than msrp ($300), used them a few days, decided you would wait until they have more features after trying them out and now you are returning them. Now the sellers can't sell them as new since they have been used by you.
This is pretty much just like you bought something at a yard sale or craigslist, tried it out for a few days and now want a refund. "Buyer Beware", you should have researched more or decided to not take a chance and be an early adopter instead of screwing over a couple of people on ebay...
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse

Boo this man!
sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=76p_ncbffCE

sbeckett said:
I won the dispute, ebay has sent me pre-paid return stickers to send back the items to the sellers for a full refund.
Now, I like the devices - and want to keep them.
But not being fully hacked yet, and not even being able to do what they are supposed to do (play music on TV) without sound cutting out, I think I will send them back.
I think they will be re-released minus the LEDs and speaker ports but with google TV interface + the current streaming features for $200....
Click to expand...
Click to collapse
Ebay's decision is based on various factors. That being said, your case sounds to me is more of a Buyer's remorse than inaccurate description of an preview device (which will not be refunded if it is buyer's remorse).
I guess the seller did not responded ebay's request for providing evidence fully or timely therefore you get this one easy. It won't be so lucky next time. I dealt with buyers like you before. All I need was to list all the evidence that shows it is buyer's remorse but not seller's fault and ebay rejected buyer's request last time.
You got lucky this time. I think the seller did not bother or was not aware such refund request or did not take it seriously to contend.

Remind me to never do any transactions with the OP

What a piece of crap. I hope the OP trips and falls and his Q goes up his a$$.

Wow. Some people these days. Bogus and garbage claim. Smh

Replacement batteries where are they?

Appears no replacement batteries available anywhere. Any know of any?

ukguy115 said:
Appears no replacement batteries available anywhere. Any know of any?
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Click to collapse
You can find some from Aliexpress. Bit risky of course what you get from sellers without any feedback.

Newpower99 responded and said there supplier ceased production. Sounds like no more support
Wanted together one but from decently known company. Maybe go for nexus 9 instead.

There are some on ebay uk.
http://www.ebay.co.uk/itm/GENUINE-S...cessories_LaptopBatteries&hash=item2a3cb64568

Battery replacement
You can also get your battery replaced by Samsung. I gave up trying to find one to install myself. My Nexus 10 was out of warranty and could not hold a charge at all. Sent it in, they turned it around and was back to me in 4 days, replaced not only the battery but the ports as well. $107.00 but cheaper than buying a new tablet. Working like new now. You'll have to wade through their customer service menus to find the right person to help you but they are there.

Anyone else feel that launch day buyers got the shaft?

So,
I purchased my oneplus 5 in less than an hour after launch and I put the welcome kit (which was discounted) in my cart so I could get an extra charger and a case to protect my phone. I was trying to checkout in a hurry and I saw that as I was trying to checkout the kit said out of stock, but I thought it would go ahead and charge me and send it to me when they got back in stock. I honestly was thinking the phone was about to sell out and wanted to get my purchase through.
So after my order was complete, I tried to go back and take time and noticed all the cases were "Out of Stock". In less than an hour after the phone launched (crazy right).
But then the day after launch everything was magically back in stock
But now to buy a case from Oneplus, you have to pay $30 or some idiotic price for shipping, unless of course you spend over $100. Seriously? And there are almost 0 cases to buy anywhere else.
This is my first time dealing with Oneplus. I do like the phone but the way this company handles launches on top of everything else I've read about them in the past is starting to make me wonder how this experience is going to go.
I could easily return the phone for a full refund, then buy another one, get the $20 discount on accessories and free shipping.. But I think that's stupid to have to go through all that. They should make things right for day 1 launch buyers Right?

I completely agree with you . Its frustrating that the cases were out-of-stock. After hammering away for an hour I did manage to get the car charger but seriously, they should offer free shipping (not expedited) for accessories. It's not like they are cheap.

Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.

Same problem here
I was looking to buy 2 phones, one 6bg and one 8gb
I got to the checkout, having put the bundles and the phones in my cart.. and the bundles were out of stock... so i went back and removed them.
When i came back my 8gb was out of stock...
I ended up getting 2 6bg phones, now they are plenty good enough, but ... it was frustrating for sure

I've order over 6 phones over the years from oneplus, my last order was yesterday. I forgot to add a case to my order, so an hour later I contacted them to see if they could help me with the shipping. They said they couldn't, I was a bit irritated considering that I have spend a couple thousand on phones and they wouldn't help me. It was my mistake though, still kinda sucked!

Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
Click to expand...
Click to collapse
Yes, I actually did contact them via chat first (the day I purchased the phone). They told me that the promo on accessories only applies when you purchase a new phone and it didn't matter that I just purchased a new phone. And the only way to get free shipping is to spend at least $100.
Then I called them (yesterday). The first girl that answer "supposedly" couldn't hear me when she asked me my name and email. So she hung up on me. So I called back, the 2nd girl gave me the same generic answer as they did in chat.
I came on here to bring up this issue, because clearly Oneplus lied about being out of stock because they saw how much money they were loosing to people buying their phones at launch. How else do you explain them having accessories back in stock a day later?
XDA is a forum for mobile enthusiasts. If you can't voice your opinion about when a mobile company is jerking around consumers on here, where are you supposed to?

I ordered the phone at 12:01am on Tuesday morning, since they sold out of the early drop on launch day. I knew they were going to be having issues with stock when I woke up on Tuesday morning. I usually don't use a case as I've never dropped a phone, I usually put a DBrand skin on if it's slippery. With the way this thing charges, I only felt the need to buy the car charger after thinking about it. So thankfully I didn't run into any out of stock issues.
That being said, that was pretty ****ty of any company not working with someone when they were showing out of stock on accessories for launch day regardless if you bought many or nothing prior to this purchase. That's just bad business/customer service. I almost bought the 3T but waited for the 5 and so obviously this is my first phone with OnePlus. Though I was impressed that with their standard shipping I got it in 2 days from California to Philly.

Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
Click to expand...
Click to collapse
I'm on the exact situation of the OP, and I contacted them....
They changed the subject and never answered me the discount I asked for shipping

Charger port

Hello community.
I have a recently purchased 6t. Upon arrival of my new phone, I have noticed that when I plug in the oem charger, there is fair play (wobble) in the port. Everything works fine etc. Charging, it clicks in.
This concerns me because I am very anal about charger ports wearing down in the long term future and am always careful when handling my phone while charging.
Does any one else phone do this? Is it normal?
It makes me worry connecting the headphones to the port if I want too and putting the phone in my pocket which I haven't done yet because of this issue.
I have contacted oneplus but it appears they are ignoring me as I never heard back from them.
I have to add that I am a little upset with their customer support.

Hey, I actually noticed this problem on my 6T too, but honestly, I've gotten used to it. I have also noticed that it tends to be a bit loose.....which means that sometimes, not all the time, a little pull can take off the charging cable. The same goes with the dongle. It gets annoying, but I'm certain that it was a manufacturer defect. I haven't emailed or talked to OP in any way yet, but if we get a larger group of people complaining about this, maybe we can get something done.
PS. Let me know if your type C connector is a bit crooked when it's plugged in.

Mine was bought off eBay (I know, I know) .. it was my second purchase.. the first one was purchased from eBay and worked great until I had realized its IMEI was bad.. and I dont have time to try to go into fixing that. But I can replace a flex port charger cable. I could tell the different right away. I made sure there was no excess debris, etc.. but I cannot FIND A REPLACEMENT ANYWHERE except for in China, which would take a month if I used normal shipping for the 5-10 dollars that it should cost. If I want something that'll supposedly come quicker, it would at least be shipped in the US or Canada or even the U.K. China takes months to ship for whatever reason.. they want $30 just for fedex. There's another youtube guide about replacing it that seems to be a bit cheaper and honest about pricing, but still over the stop.. something with eBay. I can't find it anywhere. I'm literally just about to return the phone and give up on the OnePlus 6T ... since it isn't an LG or a Samsung Galaxy Swhateverthe****, replacement parts seem rare and very hard to come by.
If anyone knows anything, please don't hesitate to at least post in this thread. I'd like to get a charger that isn't chipped and barely working. If a file is transferring and I move the phone the slightest inch, you might as well forget it. For me it's not that it's loose.. it's just straight up defective. I wrote it off for awhile but I tried to recently contact the eBay seller about getting a replacement and haven't gotten a response. I was hoping he'd just have one he could swap out or even one he could send to me and that do me enough justice, so long that it works. Shipping from China is basically like asking for a bad cable all over again unless you use a major shipping outlet i..e Fedex, UPS, etc..
ANYTHING on this would be appreciated. This is technically still under the vendor's warranty but I doubt he has many of these. It's a Worldphone, dual-sim, unlocked.. I'm trying to keep this one.. even though I could do the same thing to my T-Mobile and grab a simple dual-sim tray.

Don't know much about this site so do your homework 1st before buying.
https://www.fixez.com/oneplus-6t-ch...h1JWe-JM6MLYS3oEc2wYzJN87s3ld30hoCz5cQAvD_BwE
Best of luck.