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I have a 8125 and It crashed on me. Now whenever I try to boot it up nothing happens, no power on at all. But if i take the sim card out it boots up just fine.
I took the sim card out of the 8125 and tested it in my RAZR and it worked.
Any Ideas?
Thanks a ton guys.
-BK
It might be that you still have an old %V SIM card? Not sure if that would effect the WIZ but some phones just don't work with 5V SIM cards - only with the newer 3Volt SIMs. You could ask Cingular for a replacement. I guess every store could help you with that!
Also: try (if possible) another SIM card from a friend or from where ever and see if it works.
How exactly did it "crash"? What did you do after the crash? Have you tried a hard reset? Are you running a custom ROM?
Well I bought the phone online and it worked GREAT for about 3 days, then I was at work and it kept turning off by itself. I would restart it and it would sometimes boot up fully (about 1 in 3 tries). I watched it and when it would shut off by itself the screen would fade to white then power off. I did a hard reset and that didnt do anything.
I also tried going into boot mode and installing the rom on the HTC website. That failed to help either.
I then tried to install the "Love" ROM i believe its called, but my phone crashes while trying to install that.
Any Ideas?
Thanks again for the quick replies!
Did the phone come with a carrier ROM, or did it come with a custom ROM? Do you have a warranty? Have you contacted the seller?
It may be easier to get a refund and/or new phone, since it may have been a bad unit from the get-go.
The phone came with the cingular ROM, Im not sure if its still under warranty since i bought it from a guy on the net. Im guessing its not. Any idea how much HTC will charge if I send it into their "Out of Warranty" repair shop?
thanks!
This is happening to me too. I have HTC wizard (cingular 8125) with the current rom from the HTC site. I was using the phone in landscape mode, then shut the screen, and the phone just turned off when it closed. Then I went to turn it back on and it just faded to white after the cingular screen. Last program i installed was either BTaudio, or GPRSStallWorkaround.cab (i know, should've just edited reg). Any thoughts?
PS haven't tried taking out sim yet... will try
edit: tried w/o sim, same thing no luck
I was very happy yesterday when I picked up my brand new Desire HD. When I got home I immediately removed the plastic from the battery, inserted my sim card and plugged it in the charger while reading the manual.
After some tinkering around it suddenly rebooted. I thought it was just due to a setting I changed so didn't think much of it. However, it occurred another time later in the evening. This morning when I woke up, I didn't have any signal due to my DHD not recognizing my sim card any more. When I rebooted the phone, all was well. However when riding my train to work I felt the phone vibrate so I picked it up thinking I had a new text. Wrong: I was staring at the boot screen yet again.
When I got home this afternoon I did a factory reset using the phone's menu and hoped it would solve my problem. Unfortunately, when I opened the browser it rebooted again!
So, is my 2 day old DHD really dead-on-arrival or is there something else I could try? Unfortunately this was the last model left at the store where I got it from and they didn't know when another shipment would come in, so I might be stuck waiting for a while if I really do need to get it exchanged for a new one.
Mine is also doing this, also when I turned it off last night to charge it, it kept turning itself on. Any help much appreciated.
Sent from my Desire HD using XDA App
imo take it back if a laptop or anything else was doing this i would say there is a hardware fault bad chip sample or something its not normal you should have to live with it take it back asap
or wait if you want but personally you pay that much you want it to work just take it back
Maybe your SIM card is old and causing these reboots? DHD will automaticaly reboot when you unplug your SIM card without shutting it down first so maybe it's just loosing contact.
I've seen cases (various manufacturers) where SIM card would cause hangs, reboots and such. Replacement card from the operator in most cases fixed the issue.
My Nokia 6630 has that issue, it says the phone has to be reboot constantly due to a old scratched sim card, if i try with a new one it works perfectly :|
http://forum.xda-developers.com/showthread.php?t=676402
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
As for it being my sim card: I doubt it as it works fine in my old phone (Nokia N900) and an old Motorola I still have. The sim card is barely 1 year old btw.
Talos77 said:
These reboot issues are a problem with the Desire, Nexus1, EVO4 and now it would appear the DesireHD. For the other phones the solution is to return to HTC for a mainboard replacement.
I really hope this isnt the case for the DesireHD.
Click to expand...
Click to collapse
Yeah, I read about similar problems with the Desire and Nexus One but hoped the problems would have been solved in the DesireHD as I hadn't seen any messages of this problem occurring on the DHD before.
When I woke up about an hour ago, I again had to reboot my phone as it didn't see my sim card anymore. I'll go back to the store in about an hour to get a new one if they have it, and let you know when I get back...
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
nxtwrld said:
This is just a wild guess, but may you should try to take out the sim card and place it back again. There could be a loose contact, dirt on the sim or some something else that might be causing a problem the phone does not see the sim correctly.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
I thought of that last night so I took out the sim card as well as the battery and placed them back again. This morning, the DHD again failed to recognize my sim card so that problem wasn't solved.
The reboots seem to be rather random though, it's not just when I use my phone very heavily.
the issue with the sim card isnt the mainboatd issue, its can be sim or one of the back covers, wird.
Well, I went to the shop this morning to replace my DHD for a new one. The shop I got it from didn't have any in stock anymore, so I had the choice to wait until next week, or go to another shop and have it exchanged there. So I went there, and they replaced my (I think) faulty unit for a new one
So far, it's working like a dream What I noticed that with my previous DHD the charger would buzz very slightly when charging, this doesn't happen with my new unit and the same charger.
I'll keep you updated whether or not my new unit is indeed problem free.
I bought my Desire HD from the T-Mobile shop yesterday. Nice phone, but mine is rebooting every 5 minutes more or less. It seems to reboot soon after the 3g becomes active, but that may be just a coincidence. It also reboots immediatly upon plugging in the USB cable. Very annoying!. I thought I would try resetting to factory default, but that also did not help. I am going to swap it tomorrow, and hope I have better luck with that one.
Andrew
Same issue here, got mine from three UK yesterday.
Brand new SIM Card with the phone as well.
It was fine most of last night, rebooted once then after setup, like another post didnt think that much of it.
Then this morning it went in to a boot loop, rebooted about 5times in a row and the only thing to correct was a battery pull.
Lets hope its a software issue and not hardware related!
I haven't been able to test my new unit properly just yet. I ordered a new SIM card through T-MOBILE but it hasn't arrived yet. I'm now using my DHD without a SIM card and it has been working fine for the past 24 hours. So I think my SIM card is indeed the problem, as both units rebooted several times with the SIM card inserted but work fine without one.
When i picked up my sgs. It used to have same problem. Everytime i open a browser it reboots. But after i changed the rom it went perfect
Factory reset wont work. Try fresh install from the recovery menu. I think it will fix ur problem.
Most of the time this issue is software related.
Sent from my GT-I9000 using XDA App
Replaced my DHD at T-Mobile
Hi all,
So i was experiencing the reboot problem on my new phone. In fact mine was rebooting every 5 to 10 minutes since i took it out of the box. I phoned HTC to see if there was something I was doing wrong. They told me it's probably mainboard fault and I should return it.
Today I brought it back to the t-mobile shop and they exchanged it for a new one no questions asked. I demonstrated to the sales guy how it reboots for no reason, just to prove I wasn't crazy, but he didn't even ask for proof. The new one seems to be working flawlessly so far.
Here in Netherlands, you have 8 business days to return your device if something is wrong, and they will exchange it. If you wait too long, you would have to send it for repair under warranty. If you are having issues such as this, I would definitely swap it out a.s.a.p because when you buy an expensive phone like this, its meant to WORK!
I noticed something else perhaps worth mentioning. When the first phone package was opened, the plastic piece protecting the battery was not there, and the Micro SD was in the box, but not in the phone. The plastic cover was on the phone however, so I didn't think anything of these things because i don't know how the phones are packed. When I got the replacement phone, I tried to start it and it wouldnt start. Only then did I realize the replacement phone had a plastic protector around the battery which I first had to remove, and the micro sd was already in the phone. When i put my sim in the replacement phone, the fit was tighter as well. This all seems rather dubious to me. Perhaps someone had a play around with the first one before selling it? Maybe it was refurbished? In any case MAKE SURE you inspect the phone before leaving the shop, and make sure your phone hasn't been played with.
good luck everyone!
Andrew
Horrible reboot
Hi all,
I have been experiencing different reboots due to different reasons. Main reason is the fact of applying too much pressure on the back cover. That will always result in a reboot (I suspect it has to do with the two contacts under the cover).
Another reason for rebooting, as I have experiencing, is unplugging the charger while using the telephone.
I wouldn't be surprised if there are more reasons that cause the rebooting of the unit.
The worse part in my case is the fact that I lost the receipt, thus I believe I won't be able to take it back to have it fixed. Am I wrong?
I've been experiencing the same issues, but mine also turns itself on. I tried factory reset, didn't solve. So I am getting it exchanged as soon as its back in stock with Vodafone.
Sent from my Desire HD using XDA App
I am having exactly the same problem with my DHD. It's randomly rebooting 1 or 2 times a day. And when it's rebooted there is no signal and sometimes it doesn't even recognize my simcard at all. Manually rebooting the device then solves the problem for a while, untill it reboots automaticly again....
I have a dual simcard so today I will swap it, but I don't think that is going to work.
I don't have the DHD yet...
But i saw in a youtube movie that the batterycover had 2 contacts.
The guy in de video told that when you take the batterycover off when the phone is on it will shut down.
Maybe your battterycover is not set the good way.
I've had my phone for about 6 months. It was working fine, but lately it's been acting really strange. It freezes on boot and get stuck on the "Stick together" screen.
I've tried a HR, Update and it still persists.
I've wanted to flash a custom rom, but the phone also freezes on the boot loader so i can't even get the flash to follow through.
The one time i got the tmobile's latest flash update to work. It rebooted the phone and then the problem was still there. With it getting stuck on the "Stick together" screen.
A few times when i tried booting the phone, the phone vibrated 7 times and then turned off.
I've looked around the forum and searched for quite some time but haven't found anything. (It's a pretty big forum so i may have missed it). I will continue to keep looking but if anything has a fix or can help me please do.
Thanks!
(Glad to finally be part of this community)
-Raymon
Sounds silly but try these two things.
1. There are some pins on the battery that can be easily bent. Inspect them to make sure they're ok. There are usually other symptoms with this though, such as it won't take a charge or won't start at all, just thought I'd mention it.
2. Try it without the SD card in.
Hey, thanks for the reply!
The phone charges fine with the usb cable. It's at full charge right now actually.
I took out the sim card and sd card when i did the HR and before i put those back in, the phone still froze on boot.
Really not sure what's going on, I'm going to try flashing it again when i get home. But last time i tried, it got stuck at 0% and then my phone froze, was scared it was going to brick, but i don't think it did.
Any other insight would be great, i really hope to resolve this issue.
If any other information is needed, please don't hesitate to ask. I can provide as much as possible to get to a conclusion.
Thanks,
-Raymon.
I got the same problem -- freezes and 7 vibrations before it. I made formatting with mtty (task 29 and task2a), it didn't help.
Anybody knows about 7 vibrations signal? Is there leodiag like blackdiag for HD?
That 7 vibrations HAS to mean something...but i'll be damned if I know what. People in both Leo sections keep saying that their phones vibrate 7 times then shut off, and I don't know what that really means....some investigation is in order!
Just got done talking to t-mobile, my replacement is on it's way, still very weird.
Would love to know the solution to this.
Please tell me can I replace my faulty HD2 from T-Mobile? I bought it in Frys without contract and used it with another provider. I never had a T-Mobile contract.
KOCTA said:
Please tell me can I replace my faulty HD2 from T-Mobile? I bought it in Frys without contract and used it with another provider. I never had a T-Mobile contract.
Click to expand...
Click to collapse
same here, bought the phone on Ebay and i live in Albania.
i have the 7 vibrations and then i have to take off the battery , leave the phone cool down so i can use it again for the next 10-20 minutes and then back to the vibrations
I have the same problem, mostly when i used GPS application, the phone reboot then vibrate one on th esplash screen then 7 times and freeze, the solution for this is to remove the battery for 10-20 minutes, pray and put it back, it is very annoying. I have this problem with ROM including the stock ROM.
hd2 freezes on BOOT!!!
try to take out the sim and leave the SD card in you will notice that it will work much better and get past the stick together screen ..mine does the same thing i think i may theSIM card but who know??
Nice suggestion, but totally useless.
I think these 7 vibrations means fault in NAND operation, but didn't find any approves.
I've this problem too.
7 vibration and freeze.
I've try update new radio, task29, new custom rom but nothing better.
Did anyone found any solutions, Please share.
Thank you.
mine got same problem.. i put the hd2 in freezer (without battery) for 3 minutes, then take it out.. put battery.. and my hd2 can start.. but after a while, when the cold is gone.. my hd2 will off it self.. hehehe
Any solutions?
I have the same symptoms, though the vibrations aren't that frequent, as much as stucking is..
I am not in a position to get a replacement, what do I need to fix?
This seems to be a heating problem, the freezer solution seems to work
Follow the below steps if your device is turning off or rebooting randomly. If the problem still isn't fixed then it is time to send it to HTC.
Note that the SIM card seemed to be the problem for most people (including me) - making sure it was 100% inserted into it's socket seemed to fix the problem.
1) Make sure battery & battery cover are seated properly (replace battery with a known working one if you can)
2) Make sure SIM inserted 100% and SIM cover is seated properly (important)
3) Restore your phone back to stock RUU
4) Do not subject the phone to extreme temperatures
5) You could also try putting a piece of paper between battery and battery cover to force it to make contact with the phone power terminals (don't cover up battery cover gold contacts though)
If you have done all of the above and your phone is still rebooting and/or turning off randomly then you should send it to HTC. No use faffing around trying to fix it if it's a hardware fault.
Sending your phone to HTC:
You should keep a diary of: How many times your phone reboots/turns off, when it happens, what you were doing when it happened, if the room temperature was warm/cold, telling them you followed the above steps, etc.
If you suspect your phone has restarted but you didn't know when it happened (e.g. after waking up) you can find out how long your phone has been on for since last boot, by going to Settings>About Phone>Battery and taking a look at the 'up time' - an up time of 00:05:35 indicates the phone last booted up (or restarted in this case) 5 hours and 35 minutes ago.
This will really help HTC and hopefully make things go much faster.
This is getting annoying now... the phone seemed like it was in an endless bootloop after it decided to randomly turn off today (kept turning off then I would have to turn it on again). I flashed my nandroid backup of my original Rom but that didn't fix it.. infact, it even turned off while I was using the phone (as opposed to turning off only when the screen is off).
I took off the sim cover and noticed the sim was sticking out a bit so I pushed it in. No turn offs for now, but I hope that was the problem.. I really don't want to go through the hassle of a warrentee claim.
hi,
are you sure you got a "HTC Desire HD" ???
and not a "HTC Desire" only ?
Sounds like a known issue with some "HTC Desire"....
greets
Alex
Hi, yes it is a desire hd (ace).
I have flashed an RUU for my device, which has removed the clockwork-mod, custom ROM, and restored S-ON (gotten rid of ENG HBoot and restored normal HBOOT)
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
prank1 said:
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
Click to expand...
Click to collapse
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Nodeuk said:
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
The general idea is, if they cannot tell its been hacked then its in warranty. But restoring the phone to stock wipes out all hacks anyway so its fine. Just make sure you do it before sending it to HTC. Back in the hd2 forums, we would only flash stock bootloader over hacked one for 'warranty purposes'.
Sent from my Desire HD using XDA App
Hi,
I have the exact same problem, which is very annoying : sometimes, when I press power button to put the screen on, it reboots (not fast boot, but I can't say if it's a real reboot either, it seems longer, don't really know... ).
It happens also in the middle of the night, the phone does nothing and then it reboots, sometimes several times in the night (wakes me with the vibration sound and the white light from the screen)
It seems to be random, but more and more often by now.
I'm new to Android (this is my first smartphone), I've been using my DHD for a month and I am very glad with it, except for this big problem
I use Stock HTC ROM (no root yet).
I went to the shop where I had bought it and was told that it seems to be a software problem, so an update shoud be ok.
I already had the 2 OTA updates and tried a hard reset but still have the problem.
Does somebody know how to fix this ? Thanks
BTW, I asked HTC by email this morning, waiting for the answer. I'll update you if they can fix the problem.
Hmm.. my phone doesnt reboot.. it just powers off. But ever since flashing a stock HTC RUU (which removes ALL HACKS, root, S-OFF, ClockworkMod, custom kernal, custom ROM, custom radio, etc etc) it has worked fine. But I also noticed my SIM card was sticking out slightly (approx 1mm) so i pushed it in (and then proceeded to flash Stock ROM).
Try making sure your SIM is all the way in, and try reseating your SIM and battery covers.
I did a test with my phone, exposed the battery to cold for awhile and placed it in my phone, no turn offs so the cold for me isnt a reason.
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
sand1011 said:
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Hope it works I haven't had a single turn off ever since I made sure the SIM was all the way in.
Keep us updated, maybe this is a common problem
I'm just realising I didn't explain that I only used at first the second part of your advice : cleaning everything, sim and battery, and putting them back, carefully and checking they're in place.
I'm sorry to say that it didn't work
I keep in mind the other advice you gave, rooting and using a different ROM.
As I'm not used to it, I think I'll wait for HTC's answer to the email I sent before I try this (in case I have to return it, I don't want to have to unroot the device, I don't know enough about that yet ). So if they can't solve the problem, I will try diffent ROMs.
It doesn't seem to be a common problem, but if it is, maybe HTC will publish an OTA update
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Wekko306 said:
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Click to expand...
Click to collapse
Thanks for mentioning this!
Ever since making sure my SIM was inserted all of the way (even if it was out by 1mm) my phone has never turned off, it has even gone the longest without turning off now! Good to know someone can clarify it was indeed the SIM card.
@ sand1011
Sorry to hear your problem was not fixed. It appears your problem is caused by something else, and since you are running a stock HTC Rom I cannot really say it is a software issue.
I suggest you pursue a warranty claim with HTC after you receive your email from them. Please also post HTC's response in this thread as well, I would like to see what they have on the issue. Remember to delete any personal information from the email before you post it here. Thanks
Thank you both for your answers.
You're right, I'll return/exchange the phone if HTC has nothing to fix it. (I'm not sure I can have a new one directly because it's been a month since I bought it, it could be too long)
(btw, I'm a bit relieved to see I'm not the only one having this problem)
Sure, I'll let you know what HTC say (I guess if I have no email answer, I'll call them, I think there was a french phone number on the website)
I too have had this very annoying issue. I can confirm that it is fixed my pushing the Sim Card all the way in. When the phone is on, try removing the Sim Card and you will notice the phone turns off. I have put a small amount of tape over the Sim to prevent it from moving out.
I also used a small piece of tape to secure my sim card and it has never shut down since.
Good to see that most people have resolved this issue by making sure their SIM card is inserted properly.
The sim card has to be inserted all the way in? But I met with some resistance when I'm trying to.push it in. Anyone got any pictures on how far the sim card can be pushed in?
Cos I encountered a reboot when I called someone today.
Sent from my Desire HD using Tapatalk
Anyone has any ideas that when I call out and the phone reboot is due to the sim card not inserting all the way in?
Sent from my Desire HD using Tapatalk
My DHD has also been shutting down randomly recently, especially this morning. I justjust checked the SIM card and it was about 1mm out... Will keep an eye on it this afternoon and the next couple of days...!
hi first off thanks to the DFT team for making my dream come true loving WP7.
now to business i,ve been using WP7 constantly for a week, activated and signed in to live. with no problems aside from the known issues ie camera button.
now i cycle between batteries (i have a spare to reduce downtime while charging) and found that after replacing the battery my phone goes through to boot cycle constantly (continuous boot).
the shocking thing is this only happens with the sim card in the phone. (if i remove the sim the phone works properly upon replacing it the problem starts again)
i eventually get tired and leave the phone cycling though numerous boots and after sometime i come back to find it stable.
this has happened three times no... solutions?
i'm trying to hold off on re-flashing as it would be the same bag of beans and do not want to overuse my 25 digit code.
does anyone have to same problem or can any one help
audit.
i think it might be your sd card, not sure. trying using a different one.
audit angel said:
hi first off thanks to the DFT team for making my dream come true loving WP7.
now to business i,ve been using WP7 constantly for a week, activated and signed in to live. with no problems aside from the known issues ie camera button.
now i cycle between batteries (i have a spare to reduce downtime while charging) and found that after replacing the battery my phone goes through to boot cycle constantly (continuous boot).
the shocking thing is this only happens with the sim card in the phone. (if i remove the sim the phone works properly upon replacing it the problem starts again)
i eventually get tired and leave the phone cycling though numerous boots and after sometime i come back to find it stable.
this has happened three times no... solutions?
i'm trying to hold off on re-flashing as it would be the same bag of beans and do not want to overuse my 25 digit code.
does anyone have to same problem or can any one help
audit.
Click to expand...
Click to collapse
happened to me once, my screen turned green so i removed battery and rebooted to a constant restart and the phone was pretty hot so i left it sit off for 20 minutes and booted and its been fine since.
i think i also disabled the auto boot to wph in magldr
hi guys appreciate the suggeston..
unfortunatly its not the memory card as the phone only reboots if my sim card is in it without the sim card the phone works fine...
i really need some help guys, i will post a video soon...