HDCP Status unprotected on SHIELD TV Pro - Shield Android TV Q&A, Help & Troubleshooting

Hello and merry Christmas.
I am using a SHIELD TV Pro 2015. For the last couple of weeks I could not get Amazon Prime Video, Netflix and Chromecast to work.
I finally found the culprit: The app DRM INFO shows
HDCP status: Unprotected
Maximum HDCP level: Unprotected
The SHIELD is directly plugged in to a 2017 LG OLED TV.
Things I have tried:
- Power cycling both devices
- Using an older HDCP 1.4 TV
- plugging the SHIELD into my soundbar instead of directly into the PC
- trying six different HDMI cables of different HDMI level and quality
- all different kinds of resolution and color depth
- Factory reset
- Booting Safe Mode
- Installing recovery Images 5.0, 6.1 and 6.2
- Installing LineageOs
- Bit-for-Bit writing of the cloned hard drive of another SHIELD using DD
I always get the same issue:
- DRM info says HDCP unprotected.
- Amazon video allows logging in but does not play any video
- Netflix displays an error right at the start
- Chromecast immediately disconnects when trying to stream video or audio

Related

Kodi audio passthrough not working anymore after update to FIRE OS 5

I have updated from FIRE OS 3 to FIRE OS 5 Preview.
After the update audio passthrough in Kodi 15.1 (using optical out) isn't working anymore (It was working fine on FIRE OS 3). When I switch on passthrough I get a hissing/cracking sound.
Anyone else experiencing the same issue?
Does it also occur when using HDMI out? (I can't test it because I have no HDMI in on my receiver)
Same problem here with HDMI. Tried Dolby Digital and DTS both get very loud white noise.
Same here with new Fire TV 4k Also Plex didnt use DTS or DD, Plex show DTS as audio format at playing but it play only PCM.
Just thought I 'd give my details, pretty much same issues as above
Tried - Kodi - 15.1 , 15.2r3 , 16.0a
with
Onkyo tx-nr509
Fire TV 2 (4K)
FTV -> TX-NR509 -> TV all via HDMI
I have switched from ATV where i was using using optical and everything was working fine. FireTV only has HDMI tho.
Tried all combinations of settings and all I get when I enable Dolby Digital (AC3) Transcoding is digital static as if Kodi/Android/Linux is failing to tell the amp to switch from PCM. Frustratingly I did have this working once, no idea what I did, tried everything mentioned in this thread.
Fire TV Prime videos are working flawlessly.
For me the current (annoying) workaround is to play the movie, hear the static, press stop, and play it again. it's worked every time for me so far.
HDMI -> mostly decent Denon here
xenoglyph said:
For me the current (annoying) workaround is to play the movie, hear the static, press stop, and play it again. it's worked every time for me so far.
HDMI -> mostly decent Denon here
Click to expand...
Click to collapse
which settings do u use on fire tv 2 and your denon? (got an denon avr 2113)
maybe i missed sth on my denon settings
(installation: fire tv 2 -> input media player (hdmi) denon -> monitor out (hdmi) -> tv)
jackiie said:
which settings do u use on fire tv 2 and your denon? (got an denon avr 2113)
maybe i missed sth on my denon settings
(installation: fire tv 2 -> input media player (hdmi) denon -> monitor out (hdmi) -> tv)
Click to expand...
Click to collapse
same hardware setup for me. in ftv system settings i have it set to dolby digital plus or whatever their pass thru setting is called. and afaik in kodi when it comes to audio the settings don't really matter when you've got pass thru enabled.
Just thought I'd link the following for anyone having the same issues as me with the AFTV. It looks like a fix for DolbyDigital+ was released to fix issues within NETFLIX and PLEX on the AFTV device itself. Amazon are saying a fix will be rolled out on the 30th November for the older Dolby Digital and some are suggesting this should deal with the issues with KODI pass-through - fingers crossed.
http : // www . aftvnews . com / software-update-with-surround-sound-fix-begins-rolling-out-for-2nd-gen-fire-tv /
xenoglyph said:
same hardware setup for me. in ftv system settings i have it set to dolby digital plus or whatever their pass thru setting is called. and afaik in kodi when it comes to audio the settings don't really matter when you've got pass thru enabled.
Click to expand...
Click to collapse
weird. maybe i missed sth. use the same settings but still some stupid noise. do u stream your movies? do u use mkv as well? can u send me some screenshots? when i disable pass through in kodi it just show multi in at my denon...
KODI no audio
I have KODI working until FTV2 firmware 5.0.4. KODI no audio 15.2/16 with red mute button on the top right corner
no way to turned on. Tried wukong remote, adjust amplification, change setting in FTV and kodi. Audio is gone forever.
KODI with 5.0.4 works on my FTV2. But I get only DD passthrough. DTS only white noise with my DENON AVR-X1200W. On PCM Output, channels are switched and need to be remapped. I dindn´t found any way in google to remap hdmi channels on android maybe somebody here is able to do some hacking on the ALSA Interface since we have root.
It also doesn´t look like, that the KODI developers have much interest to fix anything in kodi on FTV2 plattform Most development goes in direction of Nvidia Shield.
For thouse who are using Instant Video it´s absolutely dissapointing since most movies i watch via Kodi are with DTS sound. I have to watch them in Stereo PCM. That sucks! Nvidia Shiled is absolutely useless for me.
@woodybarry
try to do a factory reset and do a clean kodi install, without restoring anything.
bigwillie1 said:
I have updated from FIRE OS 3 to FIRE OS 5 Preview.
After the update audio passthrough in Kodi 15.1 (using optical out) isn't working anymore (It was working fine on FIRE OS 3). When I switch on passthrough I get a hissing/cracking sound.
Anyone else experiencing the same issue?
Does it also occur when using HDMI out? (I can't test it because I have no HDMI in on my receiver)
Click to expand...
Click to collapse
Had the same issue here.
With Fire OS 3 is use the automatic option, enable passthrough in Kodi (at the moment 16.1) and my Teufel Concept E-Digital did recognize DTS or AC3. With the update to Fire OS 5 I lost this feature
I try all options in FireTV OS 5 settings, with enabled or disabled passthrough option.
I've read something about to try:
-SPMC (because of a better Android support)
-kodi 17 beta (because of some passthrough fixxes)
I search for a method to enable the old Fire OS 3 settings for audio in Fire OS 5! Any ideas? Is it just a another lib/module to replace? @aftvnews
Elias, did you have any ideas?
If I dont find a solution I will sell my AFTV1 box...
Greetings by Idijt
Factory reset of AFTV worked for me. Make sure to back up Kodi config before and liars before wiping.

Cannot play Netflix with 4K @ 60hz for HDMI

I just switched to using a new TV over the weekend that's (finally!) 4k.
If it matters, the TV is the bleeding new Vizio P65-C1 also a good write up on the TV can be found here.
When I plug the Shield TV directly into the TV via HDMI and go to the Shield's settings then HDMI, it detects and shows (Recommended) next to 4K 60hz, which is what I set it to.
I can play YouTube 4K videos, I can watch anything I want without issue on Plex or Kodi, I can play all of my usual Shield exclusive games like Doom 3 or Portal without issue but for whatever reason, Netflix will just not play anything. Not just 4K/UHD content, just any content. I can move around through the Netflix menus and browse for what I want to watch without issue but when I try to actually play something it has no audio and freezes and might jump forward in broken increments or will be 100% frozen on the screen. I can stop it without issue and the app is otherwise responsive and not frozen.
I can Cast Netflix content to my Shield TV and it works without issue also. Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
It's only when I try using the Netflix app that is built-in.
The thing I noticed when I Cast vs the native app is it shows a loading progress screen and can take a few seconds depending on the contents quality to hit 100% then start playing. It seems like the native Netflix app is not trying to cache the content and seems like it's trying to direct stream it, which it cannot keep up with for some reason.
The same happens with cartoons, older shows that at best are available in 1080P like X-files or of course UHD/4K content. There is no different in the behavior between the different source videos in the native app.
I have already created a support request directly with Nvidia but wanted to see if others have encountered this as well and have any suggestions on what I can try to fix it?
Correction, I cannot cast Netflix to the Shield TV. Same issues as trying to play locally. I was accidentally casting to my TV directly, which does work without issue. Both my TV and y Shield TV are hard wired to my router directly via ethernet.
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
MrBungle67 said:
Hey man... Finally got some sun in Atlanta?? What a nice day....
Anyways...see the link below I answered for somebody else, see it applies to you. They key is HDCP2.2 compatible equipment all along your video signal, Shield (which is), receiver, TV input. If any isn't, it won't work.
http://forum.xda-developers.com/shield-tv/help/netflix-4k-issue-t3291720
Click to expand...
Click to collapse
It was a beautiful pollen coated day today
I checked and sure enough the TV does support HDCP2.2. Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade. Makes me wonder if that'll fix this once it's available.
I'm still going back and forth with Nvidia as well but so far nothing other than answering some questions and sending them some logs.
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
reTARDIS said:
Though it also notes that while it's HDMI 2.0, it's not enabled yet and will be coming soon in a firmware upgrade.
Click to expand...
Click to collapse
Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
the.teejster said:
From your TV user manual:
When connecting a HDMI 2.0 device, HDMI Color Subsampling needs to be enabled to support 4K resolution at 60hz.
Statement not correct... It support HDMI 2.0 out of the box. It's the HDMI 2.0a support that will be coming via a firmware upgrade.
Click to expand...
Click to collapse
Ah, good catch. I'm not as up to date on the HDMI specs/standards these days.
I'm guessing then that HDCP2.2 should work out of the box though but will contact Vizio support to confirm.
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
MrBungle67 said:
Just curious...have you tried different HDMI inputs?
"The new P-Series models will include: four HDMI 2.0a/HDCP 2,2 inputs, plus one additional HDMI that handles 4k/60p at 4:2:0, although it is listed as HDMI 1.4, Vizio told us. The HDMI 2.0a inputs will allow the Vizio displays to connect to new Ultra HD Blu-ray players to stream 4K with HDR10 metadata, something earlier Vizio 4K UHDTVs have lacked"
Are you connected to that "one" input?
Click to expand...
Click to collapse
According to Vizio's support "The tv supports HDCP 2.2 on all HDMI ports" so I'm not sure. The manual does not detail specific ports at all for HDCP.
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
oracleicom said:
@reTARDIS I just bought the same TV and am seeing the same issue. I noticed that if I change the Audio setting for the show I'm watching from "English 5.1" to "English" the show streams correctly. I'm not sure why this is happening either.
Click to expand...
Click to collapse
Interesting find. I'll test that on mine this evening.
@oracleicom I just tried this and confirmed it works for me as well. I send an update to Nvidia with this info to see what they have to say. Thanks for the workaround. It's not perfect but will do for the short term.
I would make sure you have a HDMI 2.0 cable (18Gb/sec), that's the only one that supports 4K @ 60fps with 4:4:4 chroma (color).
Use a port on the tv that supports HDMI 2.0.
I am having the same issue with Nvidia Shield and and the same TV. I was so excited when I got it today. I can also make it go with changing it english from 5.1. I had the Shield hooked up to a previous Vizio 4k TV and there was no issue. I am talking to Vizio support now and they want to blame the Shield even though it works fine with their previous 4K TV.
I also tested with my Nexus Player and it has the same issue.
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
Correction, both Google Play Movies & TV and Netflix have the issue. Nvidia is saying it is Vizio's issue and Vizio is saying it is Nvidia's issue. I pointed out the Nexus Player has the same issue with the new Vizio and they have not replied.
reverik said:
@reTARDIS Did you ever get a reply from anyone at Vizio or Nvidia? On mine, everything but Netflix works fine, so maybe it is something that Netflix can fix in their Android TV app.
Click to expand...
Click to collapse
They've really not given any indication that they have a clear understanding on what is happening and every time I ask for an update, if they reply at all, it's just to say that they're still researching the issue.
They recently suggested that I test the following.
SHIELD TV HDMI out -> Vizio P65-C1 -> Vizio P65-C1 HDMI ARC to Pioneer SC-1522K
Initially, I didn't think this would work as I had thought TV's did not output anything via HDMI and could only input but after doing some further reading today into HDMI and ARC, I think it might work to output just audio from my TV via HDMI to the receiver using one of the HDMI ports that supports ARC but I have not yet tried this.
As a backup solution, I just ordered this USB to Optical audio adapter last night that others have said works with the Shield TV to output audio via USB to TOSLINK. The device includes a TOSLINK to SPDIF adapter. I plan on just using this to output SPDIF directly to my receiver to bypass the Vizio TV to see if this resolves the issue or not. I will update later once I've tested it out.
I'll report back my findings with both test.
Update: The same issue exist with the USB to SPDIF/Optical adapter straight into the SPDIF/Optical input on my receiver (bypassing the TV for audio).
I'm at a loss for what to try next and the issue has not gone away.
Update: I figured out how to make ARC via HDMI work from my TV to my receiver over the weekend and am now only using audio out for all devices connect to my TV via HDMI then out via the ARC HDMI port on my TV (HDMI 1) and into the ARC input on my Pioneer receiver. While audio works without issue for any connected device and the Shield TV in general, the same issue exist as before with 5.1 audio playback from Netflix on the Shield TV.
I also did a factory reset on my Shield TV this past weekend but sadly it didn't change/fix the issue which still persist.
I just cast to my TV now for Netflix and avoid using the Netflix app on the Shield TV.

Lost 5.1 sound in play movies??

Whats up XDA recently the strangest thing has happened.
My TV shows and Movies on the "Play Movies" app no longer send a dolby digital signal to my AVR. Neither does Netflix.
Even weirder other apps do come through with dolby digital. For example: HDHomeRun - BETA gives me 5.1 sound with no issue.
My setup is kind of convoluted but, I go:
Sheild TV - HDMI out > HDMI in - not the ARC input - Samsung One Connect - Optical Out > Optical In - Sony AVR
(I'm using the Samsung One Connect because my AVR is older and does not Support HDMI 2.0 and HDCP 2.2.)
Also I've enabled HDMI passthrough in the Shield TV settings.
This setup works perfect for Watching 4K, but for some reason I've lost my 5.1 surround sound. Any Idea what happened?

Chromecast not working on SHIELD TV 2015 Pro

Hi,
I do own a SHIELD Pro 2015. The device is connected via Ethernet directly to the router. Chromecast-enabled apps on devices in the same network recognize the SHIELD, however when I try to cast to it nothing happens and the streaming immediately stops.
Things I have tried:
- Factory reset.
- Installing recovery images 6.0, 6.1 and 6.2
- Connecting to WiFi on the same router
- Connecting to a different route.r
- Installing LineageOS and try casting to it
- Casting from Android and iOS devices
It is never working, the only exception being Youtube. Casting youtube immediately loads Youtube. Casting Google Photos, Napster, the phone screen ect. does not work at all.
I dedicated Chromecast on the same network is working fine, as are Google Home devices and a chromecast enabled soundbar.
Bump - because I'm in the exact identical situation. Except my shield no longer shows up as a cast device when it did last week after a full factory restore. I'm currently rooted with SuperSU on 6.2.

NVSTV 2017 Android 7 and yet some weird 5.1 surround sound issues.

I received my Shield TV to replace my Amazon Fire TV 4K a couple days ago and have been reading and reading about surround sound issues online. Nothing I found relates to the 2017 model running Android 7.
A lot of those who offered help were quick to jump to the cabling situation. HDMI, optical, connected to the TV, connected to home theatre amplifier. Well, I tried them all.
How it was set up with Amazon Fire TV:
AFT -> HDMI Switch -> TV -> Optical to amplifier
with this set up I'd get only DD, I think. I don't remember ever seeing DD+ or DTS even with Kodi passthrough. I'd get 5.1 from both Netflix and Amazon Prime.
How I first tried with Nvdia Shield:
Shield -> HDMI Switch -> TV -> Optical to amplifier
like this I didn't get DD through Amazon nor Netflix. Worked on Kodi.
Then I tried:
Shield -> TV -> Optical to amplifier
still no 5.1 from Netflix or Amazon. At least DD reached the amplifer. Not sure about DTS.
What is like now:
Shield -> Amplifier -> TV
still no 5.1 from Netflix or Amazon. I get DD, DD+, DTS through Kodi.
Then I decided to try:
Amazon Fire TV -> Amplifier -> TV
Bang! I get 5.1 from BOTH Amazon AND Netflix. As well as DD/DTS from Kodi.
Why? How? What is going on!? Shall I get different APKs for both Amazon and Netflix for the Shield? This has got to be a software issue! It doesn't make any sense.
Any help, suggestion welcome!
Some screenshots:
https://drive.google.com/open?id=12i_NLtwysUw702MtfYe9KWfuHwBiKbPD
https://drive.google.com/open?id=1kzU25-dAoG_Klt-dZk399Orj-SwRqzPE
https://drive.google.com/open?id=1gF0J0E6P2rskLXm5EDclCixWRr6Com4v
https://drive.google.com/open?id=1GNbHeIkedW1nu5uwlfuDYzt6B5ubqhpz
https://drive.google.com/open?id=1NJQ0I90ml-9yKpk0URO_l-kpsxuS31lb
https://drive.google.com/open?id=14jE_MQdWzAW6RhZfL9uGmhHbuDdgg6I9

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