Want to know if anyone have this issue, I had a S8, Exynos, Dual Sim, had an issue with speaker, it stopped working few times a day, can't even test in diagnostic mode, speaker works normal for after restarting the phone, but in few minutes later again speaker stopped working, and Samsung agreed to replace the phone, I opted for S8+, Exynos, Dual Sim, strangely it did again have same issue, Samsung support told that it could be some of the app that cause this and try to use phone in Safe mode to verify this, this issue occurred in Safe mode too.
Thanks.
Seen it around the forums, seems like an issue affecting some handsets.
I do not have this issue.
I have the S8+, Exynos, DUOS aswell..
Related
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
affanabid said:
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
Click to expand...
Click to collapse
Mind dialing *#1234# and write it down here
Repulsa said:
Mind dialing *#1234# and write it down here
Click to expand...
Click to collapse
Here you go:
AP : I9505XXUEMK9
CP : I9505XXUEMK9
CSC : I9505VAUEMK1
affanabid said:
Here you go:
AP : I9505XXUEMK9
CP : I9505XXUEMK9
CSC : I9505VAUEMK1
Click to expand...
Click to collapse
Download/Extract This file ,Then Flash the file with Odin 3.04 or 3.09 , then open extracted file ".tar.(md5)" as PHONE/CP and Flash away. IF the problem still persist Download the stock 4.3 rom base from your Country from here and Follow the tutorial from here "Dont forget to do a backup" Goodluck.
Repulsa said:
Download/Extract This file ,Then Flash the file with Odin 3.04 or 3.09 , then open extracted file ".tar.(md5)" as PHONE/CP and Flash away. IF the problem still persist Download the stock 4.3 rom base from your Country from here and Follow the tutorial from here "Dont forget to do a backup" Goodluck.
Click to expand...
Click to collapse
Both methods not working
Did you flash (custom) kernel recently?
Dear OP,
I had this with my S4 it went to the menders 3 times, each time they factory reset it and flashed latest and sent it back working.
(I had obviously already done this myself)
Then it would go again. After the third time enough was enough and I escalated it and the replaced it with a new handset and no more problems. I think this is a hardware issue and you're gonna have to get a replacement.
Search XDA for mine and others threads or go to O2 Community where there are a couple of others stories (mine included)
Cheers,
GG
Hello .. i have an S4 with almost the same problem .. incall sound is like an radio interference very strong ... about 90% and in the background i can hear the call only 10 % so its unuseable. I also want to specify this is only manifested on headphones handsfree (tryied many kinds same result), bluetooth works fine, voip / skype also.
The thing is i never made gsm calls (with headphones) between the firmare updates to be shure if it comes from the firmware
i9505
4.4.2
bb i9505xxugng8
unrooted
So from my experience i'm guessing the audio chip is almost at the end of life, so if that is true dont think any software sollution will fix this.
But if anyone has an idea, that would help.
Thanks in advance.
I had the same problem - no in-call audio, everything else working fine. GT-I9505 running 4.4.2. If I restarted the phone then in-call audio would work for a while, then stop again. It was getting to the stage where I couldn't rely on it working for more than half an hour. I searched the web and found lots of non-functional suggestions, I tried lots of things and this is what I ended up with:
1. I deleted the call logs. It didn't seem to help, but it may be relevant if the next steps don't work for you.
2. I restarted in Safe Mode. Even after about 3 hours I still had in-call audio, so it looks to be a software problem.
3. I then restarted in normal mode and after about 18 hours I still have in-call audio working. Not sure how long it will last, but it's a huge step forward for me.
Hope this works for you.
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
For me it was a bad SIM Card Reader or Module IF. But it could be a bad SIM card so try a new SIM before doing this repair or at least take it out and in.
My Service Repair Statement said it replaced two things:
Part Number Description
GH59-13279A Unit-SIM SD SOCKET; SGH-I377, 10-0013-0278
GH59-13111A MODULE-IF SUB FPCB(SGH-I337);SGH-I337,10
Called 800-726-7864 told them what the symptoms were and that the support line said it was the SIM Card Reader and they gave me a quote of $70.36 and seemed confident that the phone would be fixed. Sent to Samsung Repair Facility in Texas, total cost $70.36, and was without it for 9 days. It’s been working for 2 weeks now with no problems.
First I took it to an AT&T Service Center and all they really did was try a new SIM Card, next called Samsung Service 888-987-4357 and went thru a series of tests and they said it was a bad SIM card reader and gave me the repair center number.
Symptoms:
No audio / sound during a phone call on either side (caller or receiver)
Call connects everything is working, just no sound.
Sound for all other functions and apps works (music, voice recording, video audio).
You can tell it is going to happen when you make a call and you don’t hear any ringing just a click sound then nothing. If you hear ringing then the call will work.
Rebooting usual works for a call or two. Messing with some settings may get it to work for a period of time. But for me none of any of the other suggested fixes worked except rebooting and turning airplane mode on and off but it only fixed it for awhile.
I have used the phone for 1.5 years and never had a single hardware problem, didn’t have it heavily loaded (RAM or Memory). It just started one day out of the blue and drove me crazy.
affanabid said:
HI,
I have a Galaxy S4 GT9505. I started facing a problem with the in-call audio today. When I can someone they cannot hear me and I cannot hear the m either. There is no ringing sound either. There is no sound even if I turn on the speaker. The earpiece and mic are working with other VoIP applications like Viber / Skype and Tango etc. Here is a list of things which I have done to resolve the issue but nothing seems to work so far:
1: Rebooting the phone
2. Rebooting by pulling the battery and simcard out and putting them again.
3. Factory Resetting the phone and wiping all data.
4. Pulling the battery out for 5 mins or so and putting it again in solved the problem for one or two calls but the problem again started soon after that.
I am running android 4.3 which i recently updated a month ago from stock 4.2.2. I havent tried flashing the phone or rooting it since I am not a big tech-geek but I really doubt it would work as some other posts have found it useless.
It is definately a software issue and I cant find any place which comes up with a specific solution to this problem. My gs4 is completely unlocked and I do not have a warranty claim since the phone was bought in another country,
Itll be really helpful if you guys can help me with this as the technicians here in Australia are a real ripoff when it comes to phone repairs.
Any help will be appreciated .
Thanks
Click to expand...
Click to collapse
NO voice During call
hi guys
i have a problem with my s4 9505, i cant hear voice during network but i can hear voice on whatsapp/skype.
I have tried rebooting, even i switched to previous OS 4.4.2 , but in vain.
please suggest some solution
i have 3 log cats of this issue
https://mega.co.nz/#!xtMwHLrb!AaYC99...VomCwGvCKuP9Q0
https://mega.co.nz/#!s0txRIAb!xJ4Ws4...ABUR3l0tI8Fg2E
https://mega.co.nz/#!Q08Qlb7L!AULugi...NtPTOdMuapjT4k
rpsdguy said:
SOLUTION: Samsung Galaxy S4 I337 no audio sound during phone call.
For me it was a bad SIM Card Reader or Module IF. But it could be a bad SIM card so try a new SIM before doing this repair or at least take it out and in.
My Service Repair Statement said it replaced two things:
Part Number Description
GH59-13279A Unit-SIM SD SOCKET; SGH-I377, 10-0013-0278
GH59-13111A MODULE-IF SUB FPCB(SGH-I337);SGH-I337,10
Called 800-726-7864 told them what the symptoms were and that the support line said it was the SIM Card Reader and they gave me a quote of $70.36 and seemed confident that the phone would be fixed. Sent to Samsung Repair Facility in Texas, total cost $70.36, and was without it for 9 days. It’s been working for 2 weeks now with no problems.
First I took it to an AT&T Service Center and all they really did was try a new SIM Card, next called Samsung Service 888-987-4357 and went thru a series of tests and they said it was a bad SIM card reader and gave me the repair center number.
Symptoms:
No audio / sound during a phone call on either side (caller or receiver)
Call connects everything is working, just no sound.
Sound for all other functions and apps works (music, voice recording, video audio).
You can tell it is going to happen when you make a call and you don’t hear any ringing just a click sound then nothing. If you hear ringing then the call will work.
Rebooting usual works for a call or two. Messing with some settings may get it to work for a period of time. But for me none of any of the other suggested fixes worked except rebooting and turning airplane mode on and off but it only fixed it for awhile.
I have used the phone for 1.5 years and never had a single hardware problem, didn’t have it heavily loaded (RAM or Memory). It just started one day out of the blue and drove me crazy.
Click to expand...
Click to collapse
Same for me, it was the sim card not seated properly.
Same Issue to me
See, i got a similar problem, when i make a phone call sometimes it works and sometimes the phone loses the sound. after a reboot the problem seem to be gone during a brief moment, then it lose sound again. I've tried all kind of software solutions and get some conclusions after reading a lot of posts.
First: Is a hardware issue. Is related to the sim card reader and the charging port.
I've started experiencing the Cannot detect your simcard problem and fix it with a piece of foam,(it actually works great). The sim card problem was hiding the sound issue because it constantly reboots the phone, 2-3 times a day, and even if it loses the sound i didn't realize because i have to restart because of the annoying pop up.
I'm on CM13 now, and was working great for a day or two. then it starts losing sound again, first was call audio only, then even when the phone try to make the unlock sound it freezes, get in an unresponsive state. When i hit the phone softly he makes the unlock sound and starts working really good. Then Ii think, let's try that when it loses sound anywhere else. Try to play a song and the phone freezes and no sound is coming from the speaker, little hit and starts playing. Try to call and freezes or start the call without sound, little hit and works great again. So…i started to wonder what if is the same sim card issue, a faulty connector, that make perfect sense to me. So given the fact that I cannot aquire replacements and the fact that i’m reallyyy cheap, i will try to use a piece of foam on the top of the charger connector as well as the sim card reader. I’ll keep you posted if that Works for me.
Hi Guys
In the UAE and got a sparkling s8, but for 4 days now once a day, while on a call the call drops, signal indicator shows no service and then comes back. Problem is after this happens i am not able to make or receive calls as the other party cant here me. The phone needs to restarted and then works normally.
Has any one else experienced this. I had a chat to Sammy support and all they want to do is to change the SIM. I dont find this acceptable. Has anyone else had similar problem or do you know of any radio updates that could be applied.
thanks
Stiaan
Ican confirm that, it's happened with me exactly the same.
I am in uae using Etisalat in both sims.
Hope samsung solve it in next update, it's annoying.
stiaandxb said:
Hi Guys
In the UAE and got a sparkling s8, but for 4 days now once a day, while on a call the call drops, signal indicator shows no service and then comes back. Problem is after this happens i am not able to make or receive calls as the other party cant here me. The phone needs to restarted and then works normally.
Has any one else experienced this. I had a chat to Sammy support and all they want to do is to change the SIM. I dont find this acceptable. Has anyone else had similar problem or do you know of any radio updates that could be applied.
thanks
Stiaan
Click to expand...
Click to collapse
copysat said:
Ican confirm that, it's happened with me exactly the same.
I am in uae using Etisalat in both sims.
Hope samsung solve it in next update, it's annoying.
Click to expand...
Click to collapse
I am using it in Australia, didn't had any issue at in past 3 days. I got my phone from 24th April. It could be your carrier issue as 2 reports are from UAE only. Who is your carrier provider?
I am also using etisalat.
Any one facing this issue in defiant carrier!
I think i figure out what coz the problem.
I am using app called "dual sim selector" pro version when I disable it all are ok.. Really strange i use this app in other phone with no problem. @stiaandxb are you using this app or similar?
I am in UAE on etisalat and facing the exact same issue with the new galaxy S8. Just hoping that it get solved by some software update.
Sound/Audio problem
I am also facing similar audio problem in Germany on O2. Sometimes when i call somebody and he picks the call. The audio totally disappears. I can't hear him and he can't hear me. After that all sounds from the mobile stops workings. No audio from Music player or videos comes out. If somebody calls me, no ringtone is played neither vibration works. Only system vibration works during SMS reception.
It seems like phone app somehow blocks all the sounds.
The behavior is random. It happens once a day on some call. The only solution to resolve this situation is by restarting the phone.
stiaandxb said:
Hi Guys
In the UAE and got a sparkling s8, but for 4 days now once a day, while on a call the call drops, signal indicator shows no service and then comes back. Problem is after this happens i am not able to make or receive calls as the other party cant here me. The phone needs to restarted and then works normally.
Has any one else experienced this. I had a chat to Sammy support and all they want to do is to change the SIM. I dont find this acceptable. Has anyone else had similar problem or do you know of any radio updates that could be applied.
thanks
Stiaan
Click to expand...
Click to collapse
I got this exactly on my S8 in Bahrain, VIVA, then replaced with S8+ it is even worse than that.
I am from Egypt and face the same problem, call drops then no sound whatsoever until i restart my phone , S8+ dual sim (etisalat + vodafone)
Did anyone find a solution for this? I have the same issue. Galaxy S8+ in Cyprus/Vodafone? Happens every day and the phone needs restart for sounds to come back to life.
Same issue here in IndiaS8+ ( Vodafone +Jio). Tried resetting also. Then happened again once a week ago. Also note that when this happens phone stops behaving like crazy. Can't play video, audio or even network goes down. Both speakers can't play audio(for calls too)
Secondly, when switching the sim for mobile data ( say sim 1 to sim 2) the network goes down and never comes up until you switch back to the old settings of mobile data.
After restart phone behaves normally with proper audio through both the speakers.
Lastly, yesterday while playing asphalt 8, the phone( game) was lagging. There were many frame drops and stutters also the phone was working like it has onlh 512 mb ram. And then suddenly it got freezed with black screen. I had to force restart it by pressing power+Bixby key.
Let me know if anyone find solution for these.
Riginos said:
Did anyone find a solution for this? I have the same issue. Galaxy S8+ in Cyprus/Vodafone? Happens every day and the phone needs restart for sounds to come back to life.
Click to expand...
Click to collapse
No solution found until now. Talked to Samsung Germany, they asked for factory reset and safe mode. Nothing worked.
andoavt said:
No solution found until now. Talked to Samsung Germany, they asked for factory reset and safe mode. Nothing worked.
Click to expand...
Click to collapse
i updated my phone to firmware G955FXXU1AQF7 and i can confirm that the phone has been running without this issue for 5 days now. issue was happening twice a day every day before.
Now for 5 straight days no issue what so ever. My phone is the S8+
onkarsingh_pardeshi said:
Lastly, yesterday while playing asphalt 8, the phone( game) was lagging. There were many frame drops and stutters also the phone was working like it has onlh 512 mb ram. And then suddenly it got freezed with black screen. I had to force restart it by pressing power+Bixby key.
Let me know if anyone find solution for these.
Click to expand...
Click to collapse
Regarding game lagging issue, may be it can be resolved in Game Launcher by setting performance to "High performance" in the right bottom of Game Launcher.
---------- Post added at 04:16 PM ---------- Previous post was at 04:08 PM ----------
Riginos said:
i updated my phone to firmware G955FXXU1AQF7 and i can confirm that the phone has been running without this issue for 5 days now. issue was happening twice a day every day before.
Now for 5 straight days no issue what so ever. My phone is the S8+
Click to expand...
Click to collapse
We haven't yet got AQF7 for galaxy S8 in Germany. I have narrowed down the problem to some conditions. May be you can try this to try reproducing the problem. S8 or S8+ must be connected to GSM network in 3G mode, and the other phone must also be connected in 3G mode. Now call from S8/+ to other phone and put the mobile to your ear so that the screen is off (because of proximity sensor) while the bell is ringing. Now pick the call from other phone. Normally in first 2 seconds of call, phone goes to silent mode. Phone goes in silent mode in 5 to 10 calls and then you have to restart.
andoavt said:
Regarding game lagging issue, may be it can be resolved in Game Launcher by setting performance to "High performance" in the right bottom of Game Launcher.
---------- Post added at 04:16 PM ---------- Previous post was at 04:08 PM ----------
We haven't yet got AQF7 for galaxy S8 in Germany. I have narrowed down the problem to some conditions. May be you can try this to try reproducing the problem. S8 or S8+ must be connected to GSM network in 3G mode, and the other phone must also be connected in 3G mode. Now call from S8/+ to other phone and put the mobile to your ear so that the screen is off (because of proximity sensor) while the bell is ringing. Now pick the call from other phone. Normally in first 2 seconds of call, phone goes to silent mode. Phone goes in silent mode in 5 to 10 calls and then you have to restart.
Click to expand...
Click to collapse
i will try to do that but please note that the phone was having this issue since day one. no matter what i had. 3G or 4G. Usually it was happening after 3-4 minutes or if i was in a low signal area or driving.
I tested with the update and my issue is gone so far with a lot of testing with calls more than 20 minutes straight
The good thing is that is seems now that this is not a hardware but software issue.
Riginos said:
i will try to do that but please note that the phone was having this issue since day one. no matter what i had. 3G or 4G. Usually it was happening after 3-4 minutes or if i was in a low signal area or driving.
I tested with the update and my issue is gone so far with a lot of testing with calls more than 20 minutes straight
The good thing is that is seems now that this is not a hardware but software issue.
Click to expand...
Click to collapse
It never happened on my S8 in 2G or 4G. It always happened in the beginning of the call and never appeared once a call has successfully passed first five seconds. But once it appeared, the only solution is to restart. I am unable to find any other solution until now.
andoavt said:
It never happened on my S8 in 2G or 4G. It always happened in the beginning of the call and never appeared once a call has successfully passed first five seconds. But once it appeared, the only solution is to restart. I am unable to find any other solution until now.
Click to expand...
Click to collapse
I was using the phone on auto 2G/3G/4G and it was always happening.
I tried 4G only and i had the same issue.
I tried 2G/3G and i had the same issue.
Now with the update i am always on auto again and issue is gone since last Wednesday.
Another thing we discovered is that in Cyprus everyone who had the S8+ and the carrier was Vodafone had this issue. Everyone who was with MTN did not.
Hi to all,
I saw that today a firmware was released for S8 also and in Germany. Firmware is the same as S8+ G950FXXU1AQF7
Riginos said:
I saw that today a firmware was released for S8 also and in Germany. Firmware is the same as S8+ G950FXXU1AQF7
Click to expand...
Click to collapse
Yes, a firmware is available for Germany (Vodafone). My S8 is carrier independent and i don't want to write it using odin. I will wait for the OTA update.
Hi xda,
I am experiencing some weird problems with my s7 edge g935f
Everything was working fine, The phone would suddenly heat-up a bit and my network reception will start going bad all the way to no signal on both slots or on the slot with LTE sim, And one day the phone wouldn't wake-up at all no recovery/download mode, so i took it to a samsung care and the folks there said it was a problem with a power strip and it was working all fine for the next week.
Now again yesterday the phone turned off all on its own when i was googling, i could still feel the phone being warm but did not respond or did not go into the recovery. i again rushed to the samsung care and they said it would take them 3 days to diagnose the problem and i said no thank you that.
i had an intuition that the phone is still working but would work if i re-plugged the battery , and to my suspicion it worked like a charm.
but now the phone crashes back to the splash screen and i tried flashing the stock nougat fw to no avail,
any thoughts mates?
In the very recent that Samsung has brought us I have came across a weird bug where the outgoing sound of my device plays for some seconds and then stops. I'm definitely 100% sure its not a Hardware issue. My device is the SM-G935F and the stock rom I am running is untouched G935FXXU1DQG1. Is anyone else experiencing the same problem as me ?
I have the same issue on my Galaxy S7. There's been numerous reports of it on the Samsung forums, and I think here on XDA as well. Can't get anything to fix it permanently.
Temporary fixes include: Pressing hard on the back of the phone, or firmly hitting the back of the phone. But the problem eventually comes back.
Noticed within a few hours after rooting, my mic was not working. Callers could not hear me. This occurs for both regular calls and Hangouts calls. This dosen't seem to be a hardware issue as the mic works for google voice assistant. Seems to occur out of the blue, and so far ive been messing with settings and somehow the mic began working again, but the issue repeated itself later yet again.
Has anyone else had a similar issue?
Looks like im a loner with this issue. This may still be a HW issue. Might swap and get a new phone while i still can and see if the issue persists.
I have a river_amz I just obtained, waiting for sis to come over and get the FRP thing sorted. I'm going to be rooting immediately after unlocking bootloader. I will post here and let you know if I experience the same thing.
Have you found out anything since your last post regarding this btw?
No. It's been solidly working all day yesterday. Trying to make it fail again.
My only hope is its not a intermittent HW issue that will pop up bigtime after my return window expires.
smokinu said:
No. It's been solidly working all day yesterday. Trying to make it fail again.
My only hope is its not a intermittent HW issue that will pop up bigtime after my return window expires.
Click to expand...
Click to collapse
So far, I've not experienced the issue on a rooted river_amz on 16_7.
Mic on MOTO G7 not working
I'm having an issue like this, but my mic just does not work at all. I'm pretty sure this one is a hardware issue because the only way I can talk to people is plugging in headphones. Do you have the regular G7, or the play/power/plus?