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Hi everyone,
So I just received/activated/started using my new HTC Hero this week, and I really love the phone. Just today I noticed a strange new phenomenon that I hadn't seen or felt up until today. Wondering if anyone else has the issue, because I'm considering returning my phone to get a replacement - I've had it less than 5 days.
My front silver faceplate, where all the buttons are, seems to be a bit loose on the left side (by the Menu/Home/Send) key. When I press down on it ever so slightly, it makes a very quiet clicky noise - similar to a regular button press but much softer. The right side of the silver area also presses down, since it is just plastic, but makes no noise - just the left side.
This makes clicking the Menu and Home keys much less pleasureable considering it almost feels/sounds like I'm getting two "clicks." This is the type of hardware behavior I'd expect after having the phone for 6 months - not 5 days! To make matters even weirder, the problem seems to come and go, and I haven't figured out a definitive pattern to that yet. Should I return it for a new phone?
Anyone else noticing this (or any other type of physical defect) on your Sprint Hero?
I think you are just over reacting... Mine phone also does this and I have had it a month before release without any problem. I think it is just how the button is designed flush with the rest of the other buttons all in one plate.
I believe it's supposed to be that way as well. You're more to welcome to go to the retail stores and check out other Heros there to confirm.
Yes mine does this and it makes the phone feel a bit cheap. But I'll live.
I have 3 hero's in my family. One of them was creaky and drove me nutz, swapped it out at BB. New one works awesome..... I could not live with the creaky buttons. felt like my refurbed touch pro.... ewwww
Swap it out. It may be true that many DO do that but they SHOULDN'T and it represents a defect. Don't be told otherwise. My didn't/doesn't do that, my gf's did and we swapped it out for a working one. Have them open the boxes to find one you like. Sprint phone boxes are not sealed or taped shut, they just open so try till you find one (will probably be the first one you try out.)
I guess what bothers me the most is that it didn't do it when I first got it, I feel like my pressing the menu key too many times is what did it! It seems like a pretty bad design flaw... hoping they don't give me a hard time when I try to return it on Wednesday.
Thanks guys!
tduck said:
I guess what bothers me the most is that it didn't do it when I first got it, I feel like my pressing the menu key too many times is what did it! It seems like a pretty bad design flaw... hoping they don't give me a hard time when I try to return it on Wednesday.
Thanks guys!
Click to expand...
Click to collapse
The Hero comes with a warranty. If it's truly a design flaw, then HTC will repair/replace the phone for the length of the warranty.
Like other people here say, all our phones do that, it's not that big a deal. I'm more concerned with the trackball. I mean, there's no way to remove it (that I've seen) to clean the mechanisms underneath. And if any of you remember when your mouse used to have a ball and not a laser pointer, those little wheels get really dirty and gunked up really fast. That's just sitting on your desk, I can only imagine how messed up the track ball will get going in and out of my pocket and being touched by filthy dirty oily thumbs all the time.
I know how bad a trackball can get I just got the Hero after having a BB Pearl 8130 for 1 1/2 years, I don't use the Hero's trackball anywhere near as much but I can see it has already picked up dirt from my fingers I just hope it doesn't turn into a problem like the trackballs on the BB Tour
that is normal, every SPrint hero i have seen does that, but like they said above, you can go to the retail store, (not a privetly owned one, they will make you go to the retail store) and see if it is a 'defect'
Mine doesn't do it. If it did I would return it.
I don't have this but my green phone button seems lower than the red one, making it a bit harder to press (especially cuase I have no nails due to biting them like crazy)
I have been using a LG Optimus 7 phone from Telus for the past week, and since day one I felt that the back and the search button were a bit loose. There is basically a extra noise other than the clicking, kind of like a piece of plastic chipping, that comes out if I do not press the key right on the chrome-embedded symbol. The same is true of the search button, but to a lesser extent. Basically, the button presses were not "consistent".
I thought this was normal, until I visited the Telus store I bought it from. I tried the demo unit, and it felt normal, no extra clicky feeling. I asked the rep, and he brought a live unit from the back, and the same story, it was normal, and not like mine. So I am taking my handset back and replacing it with a new one tomorrow.
Anyone else experienced the same? If so, I recommend you do not compromise, and take it for replacement or "repair", as it can get annoying, given the sheer number of times the back button is used.
EDIT: I have replaced the unit, and the new one feels a lot better than the last one. I finally understand what some review sites were talking about, when they spoke of the very neat clicking of the tactile buttons.
However, I hate Telus, and their ****ty customer service. I was assured that the unit given to me was a new one. I was too concerened with checking the functionality of the keys, that I did not bother to look at the software. Basically, the handset given to me was a demo unit that was brought from the back to be shown to potential customers, or so I presume, since there was a live account already signed up on the phone, and obviously, I did not get the welcome screen upon first boot. Another anomaly I should have noticed in the store was the fact that the battery was already in the phone, and there was a lot of greasy fingerprints both on the screen, and on the back cover (inside and out). Now I am pissed, and taking the unit back for some "discussion" with the sales rep and the store manager. This was absolutely unacceptable. I bought the phone out of contract as well, so I will not be making compromises simply becuase of the amount that I paid for this phone.
PS: There were two tiny scratches on the back of the phone as well, as if the metal came was dragged on a table or something. Seriously, WTF TELUS!
EDIT 2: So, I exchanged this second handset as well. I really want to love this handset, but Telus and LG are making it extremely difficult. The store rep, obviously frustrated with my second product exchange, made it clear that "this is where we draw the line" on the exchanges. He brought FIVE brand new devices that had just arrived. I tried every single one, and EVERY SINGLE ONE made a different noise when clicking the buttons, some were loose and wobbly, others extremely quiet, but hard to press. Talk about consistency! I finally chose the most solid one that I found to be working well. Yet, after one day's use, the START BUTTON now is quite loose and wobbly. I think I will go back, or just hit up LG on possible solutions.
I wish there were tear-downs of this phone out there, so I could have possibly fixed it myself. I just don't want to be adventurous with the dis-assembly process.
Also, an issue that ALL the phones had was that the LED backlight has a problem at the bottom of the screen. To see this for yourself, put backlight brightness on low, and bring up white or grey screens. It is too obvious to miss...
I really wish this had gotten more attention, as it is a serious problem, so a slight BUMP!
Edit: I will never buy a product with physical front buttons again. Seriously, WTF?!!
And the vibration is also really weak. I was using a Samsung feature phone before, and my whole body would shake on the vibration, but now, I barely ever notice it, even if it is in my front jeans pockets.
Otherwise, I really like Windows Phone 7, wish the updates would flow sooner and faster and periodically to add features though.
And I like the phone. It is solidly built, and has a great feel to it when you hold it. The LCD is also very sharp and has nice contrast. If it wasn't for the buttons, and perhaps it had buttons similar to HTC Desire or something similar, then I would have loved this phone.
I have the same things on my LG. More on the back button than search. It is quite annoying and about the only thing that feels "cheap" on the phone. Seems lika really stupid design when everything else is so solid.
Haven't decided what to do yet. Hopefully the button will wear down a bit so it won't make the clicky noise when it connects to the bottom frame.
Now the bluetooth headset pairing not working is pissing me off waaaay more tho.
Hi!
I got mine last week - I am little confused about this as well. It does give it cheap feeling. I got a question besides the buttons, regarding vibration - How do i set it to high - Cause I think I have it ON high but I cant even feel it. Seems really weak. IF I am doing something wrong in settings please let me know. Or let me know the settings you have used I will give that a try. I like windows OS but not extremely happy with LG product.
Now the plastic cover on the windows/start button is starting to wear off in one corner. Wont last long for sure.
:S
same boat as you guys I got mine the very next day, BAM same thing button stopped working and your right telus was not helpful at all the call center agent's advice was "well maybe you dropped it." I went to the store and swapped it out this one works well we'll see for how long.
I'm pretty content with my Epic so far. I've had it since November and have had no major issues with it and any I did have I was able to fix (no gps after flash, fixed thanks to Epic community, unresponsive screen orientation, fixed thanks to epic community again).
But I'm noticing a potential problem that I'm afraid no one here will be able to fix.
One of the minor gripes I have with my Epic is that whenever I press the top right button on my phone to either lock or unlock it, I ever so slightly apply some pressure with my fingers as if I wanted to push the screen up to slide out the keyboard. The amount of pressure my fingers are giving is minuscule but I'm already noticing that my phone no longer is as firm as it was 90 days ago.
This troubles me because I hardly ever use the keyboard, in fact, I only used it several times the first month to try out some emulators but gave up on it because the keyboard just isnt that great for it. My fear is that this phone is going to get as loose as the epics you find at the Sprint stores in less than a year!
Dont get me wrong, I dont expect the sliding mechanism to be strong forever, but I am pretty surprised that the phone is already feeling loose and I dont even use the physical keyboard
My question to you all is are any of you experiencing the same problem? How about those who use the keyboard frequently? Is there any way we can "re-tighten" whatever it is that is getting loose??
My phone is only 2months old and when the keyboard is shut and you look at it from the volume side I have a huge gap there. The slider is a little loose not to bad. My problem is just the gap issue. If I press on the left side of my screen you can literally see the left side of the screen go down due to that gap. I'm gonna be exchanging it soon I just don't feel like it cause my setup is finished and I just dont feel like doing it again.
I notice the epic case set helps it from feeling as loose now.
Sent from my SPH-D700 using XDA App
musclehead84 said:
My phone is only 2months old and when the keyboard is shut and you look at it from the volume side I have a huge gap there. The slider is a little loose not to bad. My problem is just the gap issue. If I press on the left side of my screen you can literally see the left side of the screen go down due to that gap. I'm gonna be exchanging it soon I just don't feel like it cause my setup is finished and I just dont feel like doing it again.
Click to expand...
Click to collapse
You can backup your data to your pc..and when you get your new epic just throw it back in.
Sent from my SPH-D700 using XDA App
It is what it is...
There are multiple causes for the screen wobble effect, and once it gets loose, much like a fine woman's _____, there's not much you can do to fix the situation. I've read on here how people have taken their epic's apart to try and tighten the slider but it's just not possible unless you send it back to samsung to have them do it. However, there are a few solutions insofar as mitigating one's "noticing" it on a daily basis. Both the Otterbox and Seidio Active X are nice cases and once they are attached, there is not really any screen wobble effect due to the way the cases fit. Although, what most people don't realize is that most of the cheap cases that are available for the epic (including the ones at the sprint store and the non-platinum series cases at best buy) are actually to blame for creating the gap between the screen and keyboard in the first place. The way that they clip on to the phone is not very well thought out like on the more expensive cases and the clips sometimes overlap and are simply thicker than they need to be on most of the cheapo cases. I learned this the hard way with my first epic and when I figured it out it was still within the 30 day trial period Sprint gives you with their phones. So i took it back under "false pretenses" and told bestbuy that the earphone speaker quality was ****ty compared to my "friends" Epic and that i wanted to get a different Epic. I've been very careful about which cases I use on my phone from that point on. The Seidio innocase and active x, platinum series, and otterbox cases are all the ones i know for sure that won't cause a "gaping" effect on your phone. All the ones at the sprint store have a negative impact and even the otterbox does just a tad, mainly due to the side clips on the top bezel that clipon by the top row of numbers on the keyboard.
anyways, that's my 2cents
Been wanting to write about my experience with the HTC One for quite sometime now. As a whole, I am loving the device, but I just can not overlook the fact that it is littered with minor build-quality issues. I am on my third device and have yet to encounter the 'perfect' One. No pun intended.
The first HTC One was plagued with insensitive back and home buttons. I went to their service center at Harbourfront Avenue (Singapore) and they managed to replicate the so-called defect. Little did I know that it was a known issue and HTC has released a software fix for it eventually. No one at the service center told me about this. I ended up returning the 'perfect' device for me albeit there were little nicks and the bottom speaker grille was razor sharp (I tried running my finger and got a superficial cut).
After waiting for a week, along came the second HTC One. I was entirely happy with it and there was none of those physical defects except a gap between the bottom speaker grille and the white plastic band. "I can't afford to be too picky", I told myself. It was at an inconspicuous side of the phone, who cares. Then it hit me. There were two dead pixels; one on the center of the screen and the other one near the bottom right edge. Like discovering an unwanted child from a one night stand, I could not bring myself to 'unsee' it. Despite the vastness of the screen estate and million other good pixels, my eyes would only focus on the two minute discrepancies on which otherwise the best screen available so far on a mobile device. Called up HTC and 1 to 1 exchange was not possible as I was already beyond the 14-day exchange policy. I could have opted for the free warranty repair service but could not accept the fact it was a factory defect which should warrant a 1 to 1 exchange. In all my wisdom, I was planning to go as far as selling my HTC One on gumtree and use the money (and another SGD180) to buy the 64GB version. I did exactly that.
Along came the third HTC One. I held it firmly on my grubby paws, turning furiously, scrutinizing every single inch of the device and finally! "This is the One", I thought. I was on the bus back home when I noticed a 2mm black lint on the bottom screen on top of the 'C' of the HTC logo. Nah, it must be a dust trapped between my SGD50 Spigen Glass Tr protector and the screen. I was wrong. Defying all common and money sense, I took off the SGD50 protector just to check the black lint and to my horror, the lint is actually lodged between the LCD panel and the LCD glass panel. I was swearing furiously under my breath and I reached home feeling dejected. Called up the store and the only way to get it fixed is to go to the service center. Again.
Mustering all that was left of me, I decided to turn to reddit and share my experience with them. I hope none of this will ever happen to any of you, not when you have spent half of your monthly salary on a phone.
Sent from my HTC One using xda premium
Haha, same thing happened to me. My first one was arguably the best. It had the "gap" but very minor. I wanted a perfect one so I made up a GPS issue so I can get it replaced.
Second one had 1 dead pixel, in the worst place possible. Upon further inspection, I found 6 more. Took it to the store but the techs refuse to see it. Most annoying experience ever. Took it to another store and they did, sadly out of stock. Took it to another, finally got out replaced. That first store was horrible.
Now on my third one and it has a gap and a bit of over hang. I've decided this is good enough. In retrospect, I should have stuck with the first one and saved myself the aggravation...especially from that first store
Sent from my HTCONE using Tapatalk 4 Beta
QuiLLa said:
Been wanting to write about my experience with the HTC One for quite sometime now. As a whole, I am loving the device, but I just can not overlook the fact that it is littered with minor build-quality issues. I am on my third device and have yet to encounter the 'perfect' One. No pun intended.
The first HTC One was plagued with insensitive back and home buttons. I went to their service center at Harbourfront Avenue (Singapore) and they managed to replicate the so-called defect. Little did I know that it was a known issue and HTC has released a software fix for it eventually. No one at the service center told me about this. I ended up returning the 'perfect' device for me albeit there were little nicks and the bottom speaker grille was razor sharp (I tried running my finger and got a superficial cut).
After waiting for a week, along came the second HTC One. I was entirely happy with it and there was none of those physical defects except a gap between the bottom speaker grille and the white plastic band. "I can't afford to be too picky", I told myself. It was at an inconspicuous side of the phone, who cares. Then it hit me. There were two dead pixels; one on the center of the screen and the other one near the bottom right edge. Like discovering an unwanted child from a one night stand, I could not bring myself to 'unsee' it. Despite the vastness of the screen estate and million other good pixels, my eyes would only focus on the two minute discrepancies on which otherwise the best screen available so far on a mobile device. Called up HTC and 1 to 1 exchange was not possible as I was already beyond the 14-day exchange policy. I could have opted for the free warranty repair service but could not accept the fact it was a factory defect which should warrant a 1 to 1 exchange. In all my wisdom, I was planning to go as far as selling my HTC One on gumtree and use the money (and another SGD180) to buy the 64GB version. I did exactly that.
Along came the third HTC One. I held it firmly on my grubby paws, turning furiously, scrutinizing every single inch of the device and finally! "This is the One", I thought. I was on the bus back home when I noticed a 2mm black lint on the bottom screen on top of the 'C' of the HTC logo. Nah, it must be a dust trapped between my SGD50 Spigen Glass Tr protector and the screen. I was wrong. Defying all common and money sense, I took off the SGD50 protector just to check the black lint and to my horror, the lint is actually lodged between the LCD panel and the LCD glass panel. I was swearing furiously under my breath and I reached home feeling dejected. Called up the store and the only way to get it fixed is to go to the service center. Again.
Mustering all that was left of me, I decided to turn to reddit and share my experience with them. I hope none of this will ever happen to any of you, not when you have spent half of your monthly salary on a phone.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
hey my friend im brought HTC one in singapore as well i have do 1 on 1 exchange and now this the 3rd device im using
1st device problem is gaping issue and unsensetive button
2nd device problem is speaker defected with crack sound and dead pixel
3rd device problem now for me i feel i can acept it cuz everything perfect no gap no dead pixel no defect speaker BUT with 1 problem
light leaking in dark room on the corner of the right hand bottom area just small i still can live with it but i realise that
taiwan build the softkey light button tend to be more pro look with purple colour while my 3rd device is china made softlight seem to be white
and less attractive to me but still can live with it
Woooozy
QuiLLa said:
Like discovering an unwanted child from a one night stand
Click to expand...
Click to collapse
I like that analogy lol
You have got some fantastically bad luck....
It's threads like these that explain HTC's lack of stock.
I hope people don't start replacing Galaxy S4's for squeeky back covers, the world will fall down lol
Hello,
I've been struggling with a squeaky / creaky chassi or backplate for a while now. I've been replacing this device 2 times already, and I've been having the issue on all of the devices and I feel like there is some serious construction flaw as all of these devices are of different batches and manufacturing dates.
The squeaky noise occurs when pressing at the top left corner around the edges, and when pressign at the lower right corner. The issue occurs mostly where the h/w buttons are located, and around the MicroUSB port.
I would like to know if anyone else is having these kinds of issues as it's very annoying and I'm quite sure that the device ain't waterproof at this state.
No squeaky sounds on my phone in places you've mentioned. I remember I've once pressed the phone in some way and I heard the squeaky sound but it was one time and I can't repeat this behavior. In today life there is no problem - it's the most solid phone I've ever had.
Devstaff is annoyed because he does press it all the time and hear it.
Try stop doing that Devstaff and you won't notice it. All phones have that somewhere if you press it really hard.
Or Xperia z Compact isen't a phone with high build quality.
So you're saying if you squeeze it by force and it makes some noise it's a construction flaw? Anyway I don't notice anything, however I also don't often randomly press on my phone. So even if my phone had this 'flaw' you're describing I wouldn't care.
My device is definitely waterproof.
devstaff said:
Hello,
I've been struggling with a squeaky / creaky chassi or backplate for a while now. I've been replacing this device 2 times already, and I've been having the issue on all of the devices and I feel like there is some serious construction flaw as all of these devices are of different batches and manufacturing dates.
The squeaky noise occurs when pressing at the top left corner around the edges, and when pressign at the lower right corner. The issue occurs mostly where the h/w buttons are located, and around the MicroUSB port.
I would like to know if anyone else is having these kinds of issues as it's very annoying and I'm quite sure that the device ain't waterproof at this state.
Click to expand...
Click to collapse
I have this. But only in the middle of left side of the phone. i dont have to press it that hard to get it. I think the 3M tape that hold the screen is not that good.
its annoyying because that is one of the resons that i wont put my phone in water. I dont know if its sealed when its making squeezy sound, and im sure we not the only ones.
i have this on the bottom of the screen
Mine is perfect. I don't have any of those issues.
@devstaff
I am sorry to hear that you are dissatisfied with all 3 units you have owned.
Maybe it is a better idea to get a poll running at the top of the first page, so that you can see the general picture more easily.
I have lime UK, probably first batch of production since I bought it on launch (even though bought in uk, fw says otherwise, but still..).
I can report no problem on my Z1C. Holding or pushing won' make any noises. Waterproof confirmed last week, because now hot enough to go to the pool.
As a test, I was squeezing it hard (hard enough for my 1.5 yrs old daughter to cry if I was to do the same on her arm). I can hear something VERY small, like a tacky sound, as if double-sided tape was being pressed down, but you would need to be in a silent room at night to hear it.
Yesterday I pulled my case off pressing the upper right corner of the phone. I noticed that when the screen is on and i press there, that the corner of the screen begins to deform like when you press on a monitor screen. My z1c makes some squeaky noices too when you press on the corners
mine squeaks but is waterproof
I've had my z1 compact just under 2 months. I submerged it in ice water for about 5 seconds to show off to friends about a week after purchase.
I've replaced my plastic back cover with the glass one from the japanese s02-f. Haven't submerged it since but it's had the pressure of a shower head running warm/hot water on it for a few seconds and no problems.
I've never noticed the squeak before I deliberately checked for it. I've applied pressure in alternate corners before to see the amount of flex and there has always been some. I still consider this a premium built device (apart from the plastic back). Personally I don't think that squeak is an indication of a faulty unit. I'm surprised you were able to exchange it twice for that.
Same problems...
Send from my Z1C using tapatalk
The issue seem's to be related to the small plastic frame, as if I look closely in the microusb jack it moves when I presses down on it.
No sounds coming from my phone.. solid device.
Mine squeaks if it's warm (battery temp 35c+), as that's roughly the temp the adhesive that holds the back on start to 'melt'
Initially my phone was solid but yesterday when I pressed the phones back i also faced this issue.. I think this issue is common after 1 or 2 months moderate usage..
Sent from my Xperia Z1 Compact (D5503)
no such sounds as of now on my phone its only under a month old though
Ok, this phone is really slightly disappointing for me. One month of usage and I have these sounds by merely holding it sometimes. Maybe choosing it over z3c due to design was a bad idea
valgusk said:
Ok, this phone is really slightly disappointing for me. One month of usage and I have these sounds by merely holding it sometimes. Maybe choosing it over z3c due to design was a bad idea
Click to expand...
Click to collapse
I would say Yes, Z3C is a much better phone and I'm extremely glad that the store granted me a Z3C as replacement.
Hello!
Same thing with mine Z1C. After a month it started. I tried it in water and it's ok but that sound makes it less valuable. Some cheap chineese phones have better build quality than Z1C which is still expensive.
hi. i've had my z1 compact for almost a year now and i've had squeaky sounds since day 1. i can vouch for it's "waterproofness" though. i never had a problem after submerging it to water(pool, sea, river, lake, sink, etc). so i'm confident my device is waterproof. using magnetic dock to charge sure helped keep it that way. it's a tad bit on the expensive side but hey, i can still take shots underwater and make phone calls in rain.
one issue though, i still have flash bleed since i haven't replaced my back cover yet. and the getto ink mod looks bad so i keep flash off for now.