Verizon Note 4, frequent reboots - Galaxy Note 4 Q&A, Help & Troubleshooting

I've had my Note 4 about a year and a half now and it's been in a Otterbox Defender since day one and I've had no issues till now. However starting this week the phone will frequently reboot. Sometimes it's 30 secs after the last reboot, sometimes it's 5-10 minutes. Sometimes it's while using facebook app, sometimes it's using chrome or messaging app.
*I've tried factory reset. Didn't help at all.
*I've tried with and without MicroSD card, no difference.
*It makes no difference whether it's on the charger or off.
So far I'm at my wits end trying to troubleshoot it. Anyone have any suggestions?
EDIT was gonna delete this thread since I guess I just didn't scroll down the page far enough but doesn't look like I can. So admin's go ahead and delete this. I see this is a big thread on this issue.

drummerJ99 said:
I've had my Note 4 about a year and a half now and it's been in a Otterbox Defender since day one and I've had no issues till now. However starting this week the phone will frequently reboot. ...
Click to expand...
Click to collapse
Could you download AndroBench and post your results? I have the same problem and I'm trying to get to the root cause. Currently I suspect it's actual hardware deterioration of the NAND/memory chip.
In the meantime, a less than ideal solution is to download the "Wake Lock" app and enabling partial wake lock. This usually fixes the random reboots but reduces battery life.

Related

Issues since updating my Bravo

I would like to start this out by saying that I have had my Bravo since January 16, and have loved every minute of it. This has been my first Android (Came over from my iPhone 3G). I was extremely excited to finally get the upgrade to 2.2, even though I decided to wait to officially download it OTA.
Since I got my phone, I had no more than three to five apps force close on my using the stock launcher. I rarely noticed much of any lag while working with my phone, and I never once had any issues with the phone rebooting itself on me.
Since I updated my phone on Saturday I've been plagued with all of these issues. Immediately after updating, I noticed my phone was running very hot, and my battery drained to 50% within an hour or two without me even running anything stressful on it. I restarted it twice and since then I haven't noticed any significant issues with my battery, or the phone seeming to run it's processor excessively.
But, I have constant lag, making tasks that were extremely quick and easy before the weekend be significantly more difficult and frustrating. Today I've even noticed that the lag is so bad that I am not even able to use Swype because the phone takes so long to register any touch's it doesn't register anything other than the first and last letter I swyped across. In addition, my phone has rebooted itself 3 times within the last three days I've been using it, an issue that has not happened once in the three months before this weekend.
I will regularly be trying to do things on my phone and it will lag, causing the phone to freeze for 20-30 seconds at a time, and then trying to perform every touch it received in those 20-30 seconds in a scant second after it recovers.
I have noticed some issues not regarding lag, but sometimes it has been difficult for my phone to initiate calls. I have tried to call my wife, and it took 5 times before the call would finally go through, it was immediately ending the call right after I pressed the call button.
I love my phone and the capabilities of the Android system. Until now I haven't had any problems at all with it. Can you help me try to figure out what's happening, and if there are any ways to fix my phone? I haven't gotten around to rooting my phone since I've gotten it, but have been planning on it.
roadkizzle said:
I would like to start this out by saying that I have had my Bravo since January 16, and have loved every minute of it. This has been my first Android (Came over from my iPhone 3G). I was extremely excited to finally get the upgrade to 2.2, even though I decided to wait to officially download it OTA.
Since I got my phone, I had no more than three to five apps force close on my using the stock launcher. I rarely noticed much of any lag while working with my phone, and I never once had any issues with the phone rebooting itself on me.
Since I updated my phone on Saturday I've been plagued with all of these issues. Immediately after updating, I noticed my phone was running very hot, and my battery drained to 50% within an hour or two without me even running anything stressful on it. I restarted it twice and since then I haven't noticed any significant issues with my battery, or the phone seeming to run it's processor excessively.
But, I have constant lag, making tasks that were extremely quick and easy before the weekend be significantly more difficult and frustrating. Today I've even noticed that the lag is so bad that I am not even able to use Swype because the phone takes so long to register any touch's it doesn't register anything other than the first and last letter I swyped across. In addition, my phone has rebooted itself 3 times within the last three days I've been using it, an issue that has not happened once in the three months before this weekend.
I will regularly be trying to do things on my phone and it will lag, causing the phone to freeze for 20-30 seconds at a time, and then trying to perform every touch it received in those 20-30 seconds in a scant second after it recovers.
I have noticed some issues not regarding lag, but sometimes it has been difficult for my phone to initiate calls. I have tried to call my wife, and it took 5 times before the call would finally go through, it was immediately ending the call right after I pressed the call button.
I love my phone and the capabilities of the Android system. Until now I haven't had any problems at all with it. Can you help me try to figure out what's happening, and if there are any ways to fix my phone? I haven't gotten around to rooting my phone since I've gotten it, but have been planning on it.
Click to expand...
Click to collapse
Something probably is messed up in the upgrade process.
Simple solution, flash the 2.2 sbf and you should be good.
roadkizzle, Something doesn't sound right at all with your update. I would try to remove the battery for a minute and reboot. If you still have issues I would try a factory data reset. If that doesn't cure your ills then flashing the 2.2sbf as bandroidx suggested may be in order.
Alright, I flashed the SBF file to the phone through RSDLite, and from what I can see it went through correctly. My only question now is do you think I'll need to try to re-install the full update? Or is that similar to what I did?
roadkizzle said:
Alright, I flashed the SBF file to the phone through RSDLite, and from what I can see it went through correctly. My only question now is do you think I'll need to try to re-install the full update? Or is that similar to what I did?
Click to expand...
Click to collapse
flashing the sbf already updated your phone to 2.2. You don't need to do anything else
I hope reflashing did the trick for you. That experience sounds nasty...
Sent from my MB520 using XDA App
Well, after a couple of hours of playing with my phone it's seeming better. I have been playing a few games of Worms, and my normal surfing the internet and so far I haven't noticed any real lag. The test will be my day through tomorrow.
I was just really confused because I was following the instructions from the Flashing SPRecovery SBF to a Motorola Droid youtube video, and his SBF file really seemed to only change the recovery screen. It looked like he still had to go through the actual update.zip process to make the actual updates to his phone.
Alright it's official, flashing the sbf did not fix the lag issues. My phone hasn't had a critical malfunction and reboot itself yet today, but the lag is unbearable.
roadkizzle, It sounds like you are still having issues. If you look at the system version in "about phone" in settings menu does it say version 37.4.0.MB520??
Yes, it says Version.37.4.0.MB520.ATT.en.US
roadkizzle said:
Alright it's official, flashing the sbf did not fix the lag issues. My phone hasn't had a critical malfunction and reboot itself yet today, but the lag is unbearable.
Click to expand...
Click to collapse
what apps do you have installed?
look in task master and get rid of any auto-ends and reboot and see if that makes a difference
Well, immediately after removing the AT&T apps from the auto-end list and rebooting, I thought I noticed some lag initially, but I've let it run for a few days now doing everything I was before and I've not been having any of those issues recently.
I'm not sure what it was. I wasn't very aggressive adding apps to my auto-end list, really just Maps and the AT&T apps. I added maps after a while because when I would use it once it would stay open and I'd notice later on that it would have been a major consumer of my battery, and I couldn't figure out how to close it fully.
Glad to hear things are going better. I had some issues totally unrelated to the apps I had in auto-end but pulling all of them off of auto-end got rid of the issues. Froyo is supposed to minimise the need for having to add apps to auto-end in task manager. Regards
(SIA for the long post)
roadkizzle - my situation sounds very similar to yours and I wanted see if you are also seeing a couple of other symptoms I've seen beyond what you have indicated. This has been an issue from early on for me. At first it seemed to be associated to when the battery was low, but it is now ever increasingly interrupting my use of the phone. I was hoping 2.2 might resolve some of this, but it hasn't.
Background: Purchased/activated phone early Jan 2011; recently upgraded to the 2.2 sys and used the official channels; all apps I've added are lightweight stuff (ex: notepad-type stuff, weather widget) and I have pushed most unused stuff to the auto-end list.
Similar symptoms: I see the same power drain and high CPU usage when using maps/navigator (really evident on a recent trip). Still monitoring if some of that can be attributed to use of the GPS.
I'm getting a similar lag though I wish it was only for the short period you are seeing. I've only rarely been able to just put the phone down and have it responsive when I get back to it. Maps/Navigator were especially susceptible to this problem, and it seemed consistent with the 90%+ CPU usage often seen when they are running.
I don't use swipe, but the keypad is most often what is being used when the lag kicks in... the entire phone just goes completely unresponsive, including any and all other input such as the hardware home/back keys, etc.
In addition: Better than half the time that the qwerty touchpad becomes unresponsive, I see sporadically entered random keystrokes to my messages... everything from initiating the voice input to entering several dozen spaces or just simple random characters. This happens at a random, often changing rate and I see the keys lighting up and the haptic responses happen as if I were touching the keys, but they are not from any delay in the input. Once ruling out an exorcism, this has started me thinking I might have a hardware issue with the touchpad. The phone has not been dropped or roughed up in any way, so if it is HDWR, it's a manuf issue.
Luckily.... in 99% of the cases where this happens, using the HDWR power button to cycle the screen through a sleep and back resolves the issue. Not a big deal unless you have to do it 3 times to send one text/mail. This has me constantly thinking about items on the auto-end list but I have not unearthed anything to support that.
The other 1% of the time I have had to reboot the phone, but in those cases I can't rule out 'user issues' due to just pure frustration. Task Manager has become my most freq used app, but often I see everything at 0% CPU and/or not running.
I'm wondering if any of these additional symptoms sound familiar...
thx.
humanque said:
(SIA for the long post)
roadkizzle - my situation sounds very similar to yours and I wanted see if you are also seeing a couple of other symptoms I've seen beyond what you have indicated. This has been an issue from early on for me. At first it seemed to be associated to when the battery was low, but it is now ever increasingly interrupting my use of the phone. I was hoping 2.2 might resolve some of this, but it hasn't.
Background: Purchased/activated phone early Jan 2011; recently upgraded to the 2.2 sys and used the official channels; all apps I've added are lightweight stuff (ex: notepad-type stuff, weather widget) and I have pushed most unused stuff to the auto-end list.
Similar symptoms: I see the same power drain and high CPU usage when using maps/navigator (really evident on a recent trip). Still monitoring if some of that can be attributed to use of the GPS.
I'm getting a similar lag though I wish it was only for the short period you are seeing. I've only rarely been able to just put the phone down and have it responsive when I get back to it. Maps/Navigator were especially susceptible to this problem, and it seemed consistent with the 90%+ CPU usage often seen when they are running.
I don't use swipe, but the keypad is most often what is being used when the lag kicks in... the entire phone just goes completely unresponsive, including any and all other input such as the hardware home/back keys, etc.
In addition: Better than half the time that the qwerty touchpad becomes unresponsive, I see sporadically entered random keystrokes to my messages... everything from initiating the voice input to entering several dozen spaces or just simple random characters. This happens at a random, often changing rate and I see the keys lighting up and the haptic responses happen as if I were touching the keys, but they are not from any delay in the input. Once ruling out an exorcism, this has started me thinking I might have a hardware issue with the touchpad. The phone has not been dropped or roughed up in any way, so if it is HDWR, it's a manuf issue.
Luckily.... in 99% of the cases where this happens, using the HDWR power button to cycle the screen through a sleep and back resolves the issue. Not a big deal unless you have to do it 3 times to send one text/mail. This has me constantly thinking about items on the auto-end list but I have not unearthed anything to support that.
The other 1% of the time I have had to reboot the phone, but in those cases I can't rule out 'user issues' due to just pure frustration. Task Manager has become my most freq used app, but often I see everything at 0% CPU and/or not running.
I'm wondering if any of these additional symptoms sound familiar...
thx.
Click to expand...
Click to collapse
Try taking things off of the auto-end list. You shouldn't need the task killer because android manages apps on its own (it's supposed to manage apps better in froyo than in 2.1)
I've also had lag, especially when opening maps (the first time I open maps it often force closes).
Can anyone get the "lock pattern" screen without the slide to unlock? It seems like a common "Motorola 2.2" issue, but I can't figure out if it gets resolved through an update or not
kyngnothing said:
I've also had lag, especially when opening maps (the first time I open maps it often force closes).
Can anyone get the "lock pattern" screen without the slide to unlock? It seems like a common "Motorola 2.2" issue, but I can't figure out if it gets resolved through an update or not
Click to expand...
Click to collapse
it can be fixed through the settings.db in the com.android.providers.settings, but i dont remember what to edit inside.
or you can download No Lock from the Market
https://market.android.com/details?id=org.jraf.android.nolock
jorgonv said:
it can be fixed through the settings.db in the com.android.providers.settings, but i dont remember what to edit inside.
or you can download No Lock from the Market
Click to expand...
Click to collapse
NoLlock just seems to turn the lock screen on and off altogether?
I can get the screen lock on and off, I just can't get the pattern lock without the side-to-side swipe lock at the same time
This is messing with
PS . If you can't get your screen to stop locking all the time with froyo 2.2.1dissable it in the same location ID # 61 screen_lock set to 0. ),
Click to expand...
Click to collapse
and the settings menus.
There are several other seemingly lock-related database settings, but I'm worried about locking myself out
kyngnothing said:
NoLlock just seems to turn the lock screen on and off altogether?
I can get the screen lock on and off, I just can't get the pattern lock without the side-to-side swipe lock at the same time
This is messing with
and the settings menus.
There are several other seemingly lock-related database settings, but I'm worried about locking myself out
Click to expand...
Click to collapse
You can always sbf if you get locked out. your data will also be kept

I'm gettin random reboots / restarts...

Really weird, doesn't seem to happen when the tablet is stressed or something. On the other hand happened more often with heavy memory stuff like big pdf's and when i live youtube videos loading, maybe I have an issue with the 2 gig's of ram? it's there any way i can test that?
Sometimes the tablet isn't doing anything an restarts. Like when the home screen is blocked. Anyone else had this problems?
orate.cl said:
Really weird, doesn't seem to happen when the tablet is stressed or something. On the other hand happened more often with heavy memory stuff like big pdf's and when i live youtube videos loading, maybe I have an issue with the 2 gig's of ram? it's there any way i can test that?
Sometimes the tablet isn't doing anything an restarts. Like when the home screen is blocked. Anyone else had this problems?
Click to expand...
Click to collapse
I would suggest you try flashing the nexus 10 factory restore image and see if that fixes things. If it's still randomly rebooting I'd send it in for a replacement.
Sent from my SCH-I535 using xda premium
I'm getting the same, please keep us updated because I'm hoping it's a software issue...
Got some of these too. One of these was really freaking, I had to force a reboot. I definitely think it's software
Sent from my Nexus 10 using xda app-developers app
You can see the reboots I'm getting on here... http://imgur.com/704mp.png
i have also problems. Sometimes when i usw Chrome, the Browser don't react and then the screen goes black and i have to push the button on top for five seconds to reboot my nexus. Had this problem three times. I,m hoping for a fix...
Happened to me twice already! Wtf
Sent from my Nexus 10 using Tapatalk 2
Guys, I think found a pattern: Each time I get a reboot seems to be related to the wifi connection, like if the wifi freezes the tablet. Pay atention to the wifi settings when you get reboot / restart the tablet it's like searching the wifi connection like crazy, but, if you reboot normally the wifi it's already connected. Seems like a clue to me.
I played like 4 hours yesterday Chaos Rings. Seems like a really advanced game to me, so the stressing test is passed. It's not related to stress IMHO.
I've been getting random reboots too. Took several attempts to get all the way through setup right after taking it out of the box. At first I thought maybe I just hadn't given it enough time to acclimate to ambient temperature or something, but problem has persisted even after flashing the factory image via fastboot. Haven't noticed a correlation with wifi, but does seem to happen mostly when idle. Have also had a couple freezes and shutdowns, too.
Guess I'll be calling Google this morning... Argh.
Sent from my SGH-I777 using XDA Premium HD app
I actually haven't had any reboots yet. I haven't stressed it with any games, but installed my normal apps and used it for web browsing/xda for a couple hours and no problems for me (yet...fingers crossed)
Called Google, and after being on hold for almost 1/2 hour (I'd imagine they're pretty swamped) explained the issue as well as what I've already done to try to resolve it (factory reset, fastboot recovery image flash) and they started the replacement process without any additional questions.
Just my luck, the first time in ages that I buy a device the day it comes out, I end up with a dud... Hopefully I get the replacement quickly!
I'm really nervous at this point. Mine is perfect aside from a piece of dust in the screen. Google is sending me a new one, but now I am afraid I will get one with more issues.
no more reboots here. But i think it's a software problem.
I have had two unexpected reboots. One was about halfway through ep. 1 of Planet Earth. I don't recall what I had running the other time.
I'm still running stock 4.2, unrooted.
Somebody postes useful info.
http://forum.xda-developers.com/showthread.php?t=1998496&page=2
Mine rebooted then rebooted three times in a row before even getting in the desktop.
+1 Reboots
3 reboots in the past hour! Location svcs disabled.
Sometimes under load (gaming), other times just random.

First Freeze Issue after JB 4.12 update on GN 8013

I just had a scare. I updated my GN 8013 to JB 4.12 several days ago and haven't had any real issues. I let my Note go into hibernate to take a break and do some chores in between trying to finish an ebook checked out from my local library. The battery was at 68 per cent and I planned to be back to reading within 10 minutes. When I did get back to read and picked up my Note it wouldn't turn on. This is the first time this has happened. Jumping onto Google, it appears this has happened to other Samsung tablets in the past, usually after a software update. Here's a link I used and following the steps outlined in I then was able to reboot (keep finger on screen while holding down power button then reboot once battery icon appears on screen). http://mojocode.com/content/samsung-galaxy-tablet-101s-wont-boot My battery is still at 68 percent, but I'm leaving it plugged in while I do some other chores. I hope this isn't a new problem brought about by the update. If anyone else has this issue, I'd suggest we keep track so we can report to Samsung.
Yeah I think they call it the sleep of death. Happened to my recently updated wifi (8013)note also.
IF it is happening then only 8013 devices as none from other devices have reported so far. If two devices then it is a cause of worry
samir_a said:
IF it is happening then only 8013 devices as none from other devices have reported so far. If two devices then it is a cause of worry
Click to expand...
Click to collapse
I started the thread so we can see if it's happening to multiple units and what models and firmare seem to be affected. If more report the same issue, maybe this thread can be stickied. From what I read when looking for solutions, it seems to occur after firmware updates and has occurred on many of Samsung's tablets.
I have a N8000 and it's happened to mine three or four times since August; once on ICS. It would infrequently happen to my GT-P7500 on HC also. You can be in the middle of something and the screen goes black. No warnings or pop-ups, it just goes black. Nothing happens when you hit the power button normally like you would to wake it up. You have to hold the power button down for a looong time (maybe more than once) and the tablet boots. The first time it happens it's stroke inducing because you think your tablet's dead. After that it's just an annoyance. I have no idea what causes it but it does no harm (other than potentially losing unsaved work) when it happens. Between my OG G-Tab and the Note it's probably happened half a dozen times in eighteen months.
BarryH_GEG said:
I have a N8000 and it's happened to mine three or four times since August; once on ICS. It would infrequently happen to my GT-P7500 on HC also. You can be in the middle of something and the screen goes black. No warnings or pop-ups, it just goes black. Nothing happens when you hit the power button normally like you would to wake it up. You have to hold the power button down for a looong time (maybe more than once) and the tablet boots. The first time it happens it's stroke inducing because you think your tablet's dead. After that it's just an annoyance. I have no idea what causes it but it does no harm (other than potentially losing unsaved work) when it happens. Between my OG G-Tab and the Note it's probably happened half a dozen times in eighteen months.
Click to expand...
Click to collapse
On my GN 8013, I had to keep a finger on my screen while holding down the power button; that brought up the battery icon screen and from there I could reboot. Holding down the power button alone did not reboot and triggered my panic that drove me to a Google search and a solution to enable rebooting. This seems to be a long standing issue across versions of Android and manufacturers and seems to be a result of manufacturer code tweaking having unexpected consequences.
mke1973 said:
This seems to be a long standing issue across versions of Android and manufacturers and seems to be a result of manufacturer code tweaking having unexpected consequences.
Click to expand...
Click to collapse
I kind of look at it as the equivalent of the "blue screen of death" in Windows. My desktop PC throws a shoe every once in a while and it's usually tied to either graphics or memory conflicts based on the dump message. I'm guessing what we're experiencing is the Android version. As a pure guess I'd say it's something to do with memory reads/writes/buffers caused by either a management issue with the OS or an app (or combination of apps) doing something it shouldn't at an inappropriate time. And after playing with the power button I've gotten what you did (the giant battery icon showing up) and other times the Samsung boot logo. And I've had it happen twice in a week and other times once in six months; all without changing anything with the OS or apps. It's just one of life's little mysteries.
P.S. - My N2's done it but it behaves differently. It shows up a spontaneous reboot.
I had same issue frequently since last upgrade to 4.1.2 . I thought the problem is from Mobile VOIP. So I un installed it.
But today, another freeze happened. Ok, today just once. But, what's the problem?
N.b I recover it just by holding power button for 8 seconds.
Sent from my GT-I9100 using Tapatalk 2
mohammedsarhan said:
I had same issue frequently since last upgrade to 4.1.2
Click to expand...
Click to collapse
If it's happening frequently it may be something other than the random event some of us are talking about. A lot of you that upgraded from ICS to JB with all your apps intact could be having compatibility issues as not all apps have been updated/optimized yet. Older apps that are a little less mainstream and/or popular would be a good place to start to troubleshoot. Unless there's something specific to U.S. JB a lot of us have been on it since October and there haven't been any reports of frequent freezes or reboots. That is outside the random one discussed above that's not specific to JB.
mke1973 said:
I just had a scare. I updated my GN 8013 to JB 4.12 several days ago and haven't had any real issues. I let my Note go into hibernate to take a break and do some chores in between trying to finish an ebook checked out from my local library. The battery was at 68 per cent and I planned to be back to reading within 10 minutes. When I did get back to read and picked up my Note it wouldn't turn on. This is the first time this has happened. Jumping onto Google, it appears this has happened to other Samsung tablets in the past, usually after a software update. Here's a link I used and following the steps outlined in I then was able to reboot (keep finger on screen while holding down power button then reboot once battery icon appears on screen). http://mojocode.com/content/samsung-galaxy-tablet-101s-wont-boot My battery is still at 68 percent, but I'm leaving it plugged in while I do some other chores. I hope this isn't a new problem brought about by the update. If anyone else has this issue, I'd suggest we keep track so we can report to Samsung.
Click to expand...
Click to collapse
Pretty much exact same thing happened to me last night, for the first time ever. Took me about 30 seconds to get any response, by holding down the power button for a LONG time. Rebooted, saw the battery was below 20%, which was also odd since I had charged it overnight and had consistently been getting 2-3 days on a charge.
If it happens again, I'll go with Barry's suggestion and try a clean install, then adding apps one by one. Little disappointing though, as I've had no real problems at all with the GNote until this JB update.
Thanks,
JC
Sleep of Death...
I have the 16gb wifi GT8013 model and I am having the sleep issue too. Mine isn't "deathly" that requires the finger on the screen while powering up, or standing on your head and spinning three times while chanting "sleep of death" or any craziness like that, but every once and a while, for no rhyme or reason, I have to start it from a cold boot when I attempt to wake it with the power button. I press and hold the power button for 3-4 seconds and here comes the Samsung boot logo. Once it gets booted and connects to the wifi, I am good to go.
This happens so intermittently, with it not doing it for a couple days, or it might be within the next hour. I think I have narrowed it down to the wifi radio. Reason being...I have done a factory reset and tried running it naked and it still happened. But I have noticed the issue seems to happen when I have left the house and it drops the home wifi and then negotiates a new connection with my SIII hotspot, which I turn on before leaving the house for work, or anything that I will need connectivity for the tablet while away from the house. I don't know if it is due to roaming outside the home wife and dropping the connection, or if it is the combination of dropping the home wifi and then locking into the phone hotspot. I am so busy that I haven't been able to get that far in my troubleshooting. However, I am leaning to just the fact of it leaving a wifi signal and, I guess, it doesn't want to and gets jumbled and kills itself all together. I say that because it has happened when I have forgotten to turn on the hotspot until I got to work and then I open the tablet and its dead.
This has been happening from day one, when I bought the tablet towards the end of January. Unfortunately the Samsung warranty absolutely sucks, due to them wanting me to ship it in and do without it for 3wks and then to boil my blood even more, they want to give me a refurb unit if they can't fix this one. To make matters worse, its been almost a week now and they can't even get the shipping arrangements made yet! Needless to say, with this thing only being barely two months old, I am a little on edge with Samsung and I would love to figure it out and fix it myself. If it were something I knew, without a doubt, would be fixed with rooting and dropping CM on there, then I would. But I see there are still stability issues with most custom ROMs and I really would like to keep the functionality of the S-pen.
I have attempted to pull a log file with aLogCat and they are blank. It appears that the log files disappear when rebooted, which does me no good in figuring out what shut it down, if I can't recall the log from pre-shutdown. I have also tried aLogrec in hopes of accomplishing this, however, something isn't right because I left it recording for hours and days and the log file was only 1kb. Although, it doesn't much matter since the log recorder running in the background keeps it from sleeping to the point of shutdown, so I am assuming it is a sleep issue, due to that discovery.
If anyone has any thoughts that might help me, I am definitely all ears! This tablet is for work and school so it is next to impossible for me to do without it for 3wks...provided Samsung can get their crap in gear enough to even arrange the shipping for the service request. And I sure as hell don't want a refurb!!
Later,
Roger
I had periodic issues with the sleep-of-death once I updated to JB. It turned out that a VOIP program that worked fine on ICS (Sipdroid) crashed JB. I installed a different VOIP program that users said worked with JB (C-SipSimple) and my tablet stabilized. If you have non-stock apps that you use a lot, I would begin doing Google searches on them, starting with those that you use most frequently to see if anyone is reporting issues with JB (I wouldn't only rely on comments in playstore since users are more likely to engage in a discussin in a forum like this one). Good luck.
mke1973 said:
I had periodic issues with the sleep-of-death once I updated to JB. It turned out that a VOIP program that worked fine on ICS (Sipdroid) crashed JB. I installed a different VOIP program that users said worked with JB (C-SipSimple) and my tablet stabilized. If you have non-stock apps that you use a lot, I would begin doing Google searches on them, starting with those that you use most frequently to see if anyone is reporting issues with JB (I wouldn't only rely on comments in playstore since users are more likely to engage in a discussin in a forum like this one). Good luck.
Click to expand...
Click to collapse
Unfortunately, I have come to the conclusion it isn't an app issue. I have never used any VOIP service, of any kind, and I have done a factory reset and it happened before I installed any apps. Unless, of course, it is an app or service that is included in the Touchwiz junk and/or bloatware that comes with it. It happened on ICS, which is what came on it, and it happens after being update to JB. However, I only had it on ICS for a couple days and I would like to go back to it for further troubleshooting, but since it has been updated to JB, that isn't possible without rooting and I haven't decided if I want to do that yet.
--Roger
After further observation, it appears my sleep-of-death issues arise when I leave the comforts of my home Wifi. When doing so, apparently losing the Wifi signal causes the tablet to shut down completely... When asleep. If I have LogCatRec running, that keeps the tablet from falling into hibernate and the issue never happens, thus resulting in nothing interesting being logged, aside from the typical tablet activity.
Now the question arises, is it my home Wifi, or just leaving a Wifi range in general? I cannot get it to recreate the issue by simply turning off the Wifi signal it is currently connected to. However, I am now on a new Netgear router, due to the Belkin shooting craps on me, and it happened then, on the Belkin, and it happens now, on the Netgear. So, my presumption is that it has to drop a Wifi connection due to signal degredation, versus simply cutting a decent signal off at the source.
Has anyone else gotten this far with their sleep of death issue? Or is there another thread, that I've missed that I am just repeating? I am curious to see what's out there, before I send this thing off and its gone for three weeks!
-Roger
Sent from my GT-N8013 using xda app-developers app
I have no issues any longer after finding the offending app on my note and uninstalling it. I don't think there's one cause for this issue. Most often, Android OS updates seem to create program instability in some apps that then trigger the sleep of death. It gets hard to track down issues for individuals experiencing the sleep of death on their devices because we all have different apps installed. You might look at apps on your note that require WIFI to sync and are allowed to sync periodically since one of those may be the culprit. Check comments on Google Play to see if any are known to be buggy under JB. Good luck.
Mke1973, with all due respect, I dont think you are reading my post thoroughly.
As I have already said, this is not an app issue. I have done a reset and the issue still happens when I run it without any apps downloaded and installed. Unless it is an issue with a Samsung app that is preloaded, in which case the fix is still out of my hands, since the owner of the tablet can't uninstall crapware at their will, without rooting it.
Sent from my GT-N8013 using xda app-developers app
Actually, I wasn't ignoring your facts it's just that there are 3rd party apps installed by default that, if you decide to use them, require sync. Specifically I'm thinking of Evernote. Once device makers began pushing out upgrades to JB, some Android users began reporting incidents of the sleep of death when using or after closing Evernote in various Android forums. It wasn't a majority of people, but more than a smattering, but that is standard with the sleep of death. Again good luck on your hunt.

CQATest app on Marshmallow Causes System Issues?

Thought I would share this here - though I believe this is effecting other Moto models as well.
The Moto app "CQATest" seems to be the culprit with major instability issues I've had since the Android Marshmallow update. Before the update, my phone was so smooth and fast. Then the update came, and I blamed it on Marshmallow. Screen response to anything was very slow. Sometimes completely unresponsive. If i tried to touch a notification in my notification bar, it might be 5-10 seconds later before anything would happen, and the app would open. Sometimes it wouldn't ever open at all. Or when Facebook did open, it might take another 10-15 seconds before it went to the item it had notified me about. The camera in particular was slow to respond - with visible lag whenever trying to take a video - or would just crash. The phone itself got into a fairly normal habit of rebooting itself several times a day. And on startup, sometimes it would take 3-5 minutes before it would finally get to the home screen. Simply unacceptable.
So yesterday I started Googling for answers, and ran across a thread on Android Forums talking about issues people were having with CQATest. I immediately went and found the app in the settings>applications menu, under "All Apps" - force stopped and disabled it, then rebooted.
Guess what? The phone boots normally again! And the general responsiveness and functionality are back to what it was prior to the Marshmallow update. I couldn't be more pleased right now - because I was getting very frustrated with what is a relatively new phone.
I'd be interested if others have experienced something similar? Or are having similar lag issues and try this solution to see if it works for you.
Mods - if this CAN be confirmed, it really should be shared with ALL Moto users who've been upgraded to Marshmallow and have similar issues. The Android Forums thread user was originated by someone on the Moto X for instance.
Thanks for your time and feedback.
Do you have any misbehavior since you've disabled CQA Test? Like something doesn't work... Are you getting better battery life? I think you should.
I have Moto X Force, didn't touch app and system is smooth, stable with great battery life. I suppose you have Turbo 2.
No apparent issues with anything else since disabling it that I can see. And yes, I'm on a DT2.
Zeljko1234 said:
Do you have any misbehavior since you've disabled CQA Test? Like something doesn't work... Are you getting better battery life? I think you should.
I have Moto X Force, didn't touch app and system is smooth, stable with great battery life. I suppose you have Turbo 2.
Click to expand...
Click to collapse
I have had CQA Test disabled before and after Marshmallow and notice no misbehavior. I also have been using advanced calling since i got the phone on launch day and have never had a problem with the call quality as others have.
CQATest not causing problems on my Droid Turbo(1)
I just got a refurb Droid Turbo on Marshmallow, and I've had others. I was experiencing some of those same issues that you described.... extremely slow boot and shutdown, and lag on launching apps or other screen clicks.
I just disabled the following and was amazed at the speedy boot time and responsiveness:
CQATest
Amazon (old app.... new one is Amazon Shopping)
Connect
Message+ (verizon sms)
Mobile Hotspot
After that first boot, I re-enabled CQATest and have rebooted several times since. It still seems fast and responsive. I've got a boot time of 35 seconds to the home screen, shutdown time of about 10 seconds.
Just to check, I disabled CQATest again, shutdown and started. The times are the same as above. I was hoping to explore the CQA menu, but haven't been able to so far. I've got USB debugging enabled, but not plugged into a computer. I'll look for answers in other threads.
GeckoDad said:
I just got a refurb Droid Turbo on Marshmallow, and I've had others. I was experiencing some of those same issues that you described.... extremely slow boot and shutdown, and lag on launching apps or other screen clicks.
I just disabled the following and was amazed at the speedy boot time and responsiveness:
CQATest
Amazon (old app.... new one is Amazon Shopping)
Connect
Message+ (verizon sms)
Mobile Hotspot
After that first boot, I re-enabled CQATest and have rebooted several times since. It still seems fast and responsive. I've got a boot time of 35 seconds to the home screen, shutdown time of about 10 seconds.
Just to check, I disabled CQATest again, shutdown and started. The times are the same as above. I was hoping to explore the CQA menu, but haven't been able to so far. I've got USB debugging enabled, but not plugged into a computer. I'll look for answers in other threads.
Click to expand...
Click to collapse
My DT2 was suffering from slow-downs for a couple weeks, then suddenly had the random shutdown and power-only-on-charge scenario yesterday. I was getting ready to do a factory reset.
On one of the reboots, I had a notification about CQA test. When I acknowledged it, I got notifications that "CQATest wants to access this," and "CQATest wants to access that." I denied them all and started hunting up this app I'd never heard of. That's when I came across this thread. I disabled CQATest, but still had the problem. I then remembered that the "old" Amazon app had just updated. I force-closed it, disabled it, and now the phone is back to normal. I see no need for CQATest, so I'm leaving that disabled, but I firmly believe that the Amazon app was culprit.
EDIT: I may have typed to soon. The phone shut off randomly twice today, requiring connection to a power cord to bring it back to life. It does, however, remain powered up upon disconnection (for now?).:-/ I did not clear the cache after deactivating those apps, though, so we'll see if that does the trick.
..
Hi there.
Backstory: My DT2 is almost 3 years old. I already had to send it back to Motorola once for a camera issue, but generally I didn't have any major performance issues for the first year and a half or so. Then it started to decline. Namely OS was taking longer to respond, battery life declining. Then when it was about 2 years old it began the random shutdowns. For the last several months I haven't really had the random shutdowns, however, my battery has been pitifully horrible at holding a charge, and it will usually shut down before the battery indicator hits 0%. First it was around 15%, gradually getting worse. Now it often shuts down between 30-40%, especially if I haven't been on battery saver since disconnecting from the charger.
Now today, I ran down my battery within a few hours to about 30% and it shut off, which was not abnormal. However, upon connecting to charger and attempting restart, the battery indicator jumped from 30 up to 40, then down to 4. Got a weird screen before startup that looked like a system error screen and was afraid it was going into factory reset without my prompting it. Pressed the power key once briefly and the phone went into normal startup, but when it turned on, CommServer was stuck in notifications bar and battery indicator was stuck at 3%, similar story to the others in this thread and others.
I disabled the apps suggested by GeckoDad, and so far the phone can operate, but I've had it plugged in for maybe 30 minutes and it's still hanging out at 3%. Was planning to get a new phone soon, but had hoped to wait another month or two... Probably going to head over to Verizon this afternoon to see if they have any suggestions to keep my DT2 alive until I'm able to replace it.

Galaxy Note 4 constant freezing & restarting!

Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Sounds like your battery is on its way out. Have you tried a new battery?
Already mentioned in post above
tiguy99 said:
Sounds like your battery is on its way out. Have you tried a new battery?
Click to expand...
Click to collapse
QCube said:
I've tried everything, bought a replacement (genuine) battery and not fixed it.
Click to expand...
Click to collapse
Earlier in the week I had an error I've not seen before. Phone restarted and went to black screen sort of looking at a recovery screen with android logo and in the centre of the screen was the message
"Kernal Panic" with some information on the top. This only has happened the one time and hasn't happened since. Took the battery out and restarted again...
Try hardreset or flash via odin
Krprem said:
Try hardreset or flash via odin
Click to expand...
Click to collapse
How do I go about doing either of these....
Still happening and it's driving me insane, It won't last me until the end of my contract (January)
Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.
You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.
QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Click to expand...
Click to collapse
Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:
ithehappy said:
Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.
Click to expand...
Click to collapse
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
phonepie said:
Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:
Click to expand...
Click to collapse
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
grizzylemon said:
You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.
Click to expand...
Click to collapse
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
While upgrading a phone, especially for major upgrades like from LP to MM, OTA method should always be avoided. You MUST do a clean flash of the ROM, otherwise you are bound to have problems. 80% of time people complain because they didn't flash the ROM cleanly, so whatever you want to do now, do it, but if it doesn't solve it (very likely it won't), then kindly flash the ROM via Odin after a full wipe. And if even that doesn't solve it then its hardware.
QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
Click to expand...
Click to collapse
Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?
phonepie said:
Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?
Click to expand...
Click to collapse
The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016
QCube said:
The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016
Click to expand...
Click to collapse
Are you able to wedge a folded small piece of paper between the bottom edge of the battery and the phone to make the battery fit tighter? I mean it's not good to have a loose battery. But I can't see how that would cause the screen to stay on. If anything I would think it would cause the phone to shut off or reboot.
QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
Click to expand...
Click to collapse
Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.
grizzylemon said:
Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.
Click to expand...
Click to collapse
why don't you reflash you device with supported PIT file and stock F.W ?
QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Click to expand...
Click to collapse
Aside from the previously proposed wake lock solution, members in the T-Mobile Note 4 threads have experienced limited success with a downgrade to LP from MM.
From my reading, these issues seem to be common across all Snapdragon models, not to say it Exynos is excluded (I don't frequent Exynos threads).
​
himuslg123 said:
why don't you reflash you device with supported PIT file and stock F.W ?
Click to expand...
Click to collapse
I tried that and it didn't work for me. The only surefire solution is a replacement device, but even then there's no guarantee the device won't start acting up in the future.
pls help stuck in download mode
this is the issue I'm getting...I did a complete data wipe using twrp...now stuck on this screen...cant even push files...device not recognized in adb or fastboot mode....
what to do...??
imgur(dot)com/a/gKPaL
Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.
Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.
hathertonwood said:
Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.
Click to expand...
Click to collapse
Wow, that sounds promising. I'm sending mine for replacement, and although I'm not getting a new MB installed, hopefully the incoming unit will be similar in performance to yours.
ithehappy said:
Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.
Click to expand...
Click to collapse
Your reasoning sounds plausible, but my phone suffered similar issues and I only flashed my unit 2-3 times in the 14 months I had it.

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