Hey all,
I am a Jump on Demand customer, and someone told me if I rooty phone, T-Mobile will not let me trade it back when I want a new phone.
Anyone else heard this, or have experience with this? I normally root my phone's, but don't want to risk having to keep a phone for 2 years..
Sent from my LG-H918 using Tapatalk
As long as it boots to their default rom I've never had a problem turning my phones in
utahman3431 said:
As long as it boots to their default rom I've never had a problem turning my phones in
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Click to collapse
Ok, thanks. So I simply need to flash to stock prior, got it.
Thanks
Sent from my LG-H918 using Tapatalk
They don't care. They just check for physical damage, cracked screen and if it boots up. They don't care what ROM is on the phone. Anything you do root-wise can be reversed by the manufacturer let alone the service provider. It's not a permanent deal breaker for them so they don't care what's running on the phone when it's turned in.
Jump deals directly with Asurion. Asurion doesn't care if you're running RED HAT on your device.
Nihonno said:
They don't care. They just check for physical damage, cracked screen and if it boots up. They don't care what ROM is on the phone. Anything you do root-wise can be reversed by the manufacturer let alone the service provider. It's not a permanent deal breaker for them so they don't care what's running on the phone when it's turned in.
Jump deals directly with Asurion. Asurion doesn't care if you're running RED HAT on your device.
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Click to collapse
I've noticed this too during trade-in. They only check physical damage and boot. But I guarantee the company doing this cares whether or not the phone is stock. That is an extra step/hassle they have to deal with. I would highly encourage you and everyone else to just flash back to stock when doing a JUMP.
Ok, thanks guys. When I turned in my S7 they typed a code into the phone and looked as something or another, so I thought maybe they were looking to see if it had been rooted.
Sent from my LG-H918 using Tapatalk
FWIW the S7 has Knox which, if tripped by root burns an e-fuse which would permanently disable its ability to use Samsung pay and thus prevent them from reselling it as a refurb device.
arie001 said:
FWIW the S7 has Knox which, if tripped by root burns an e-fuse which would permanently disable its ability to use Samsung pay and thus prevent them from reselling it as a refurb device.
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Click to collapse
Oh ok, that makes sense.
Sent from my LG-H918 using Tapatalk
I work for T-Mobile
Put your rom and recovery back to stock first and your fine.. No big deal
Sent from my LG-H918 using XDA-Developers mobile app
clninja said:
I work for T-Mobile
Put your rom and recovery back to stock first and your fine.. No big deal
Sent from my LG-H918 using XDA-Developers mobile app
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Click to collapse
Right on, thanks.
Related
My phone was rooted and running a lag fix and was working fine untill i saw a cool theme that i wanted. I tried to flash it but it bricked my phone enstead. I was able to get it back buy following some instructions using odin. I got it back but without avitar, sims, and media hub. Now it also restarts over and over when i have my wifi on. I turn wifi off and it stays on. Is there a fix for what is going on? and is there any way i can get back avitar and the media hub. If not im going to take the phone back. Its not rooted anymore so it should not be a problem. What kinda of warrenty does to phone have i bought it the day it came out?
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
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Maybe people should take responsibility for their actions instead?
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
If you're past the two week grace period you can go into a store, but they will just order one for you there. Even with insurance they won't hot swap you at the store.
Use Odin again and QUIT MESSING WITH YOUR PHONE. Why are you all encouraging the op to get a replacement?
spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
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You did this to yourself, YOU are responsible! don't try to scam T-mo into giving you a new device for something YOU did.
spacecasespiff said:
Can I just go to tmo store and get a replacement or is it something I need to call on
Sent from my SGH-T959 using XDA App
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You would be committing fraud which is a crime. Anyone who advises you how to do it would also be committing a crime.
How about you ask how to fix the problem and I'm sure people well versed in Odin will walk you through the fix.
Thanks for helping to drive up the cost of the phones, much appreciated. You VOIDED the warranty by rooting it, deal with it, not expect the rest of us to subsidize your phones.
do people not read disclamers? the devs clearly tell you that your phonw might blow up, so take responsibility for what you do to your crappy phones and man up.
orells said:
you get a one year warranty against factory defects. just call t-mo and tell them your phone keeps boot looping. they'll send you out another one in no time
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Click to collapse
Will t-mo replace defect unit if you bought it from ebay?
people REALAX. I went to tmobile and told them what i did and they said the root that i had done DID NOT MESS WITH THE WARRINTY. And that i should have brought the phone in before doin anything to it. I have INSURANCE and I will get a new phone tomarrow. Now the guy that helped my had the same root on his vibrant and that he would not have done it if it did mess with the warrinty. So I come on here for some help and you guys toss me under a bus. I never said i was going to LIE TO TMOBLE i would not do that. I still had to pay 130 bucks any way.
Yea, so suck it you war mongers. LOL
Sent from my Vibrant using the XDA app.
Your friendly neighborhood tmobile hacker boy may have taken it back but the policy has always been very clear that rooting your phone will void your warranty. Regardless of whether they took it back or not, the fact remains, you broke it and you want someone else to eat some of the responsibility for your actions.
I told them that i was the one that messed it up so i did not lie to them. I filed a claim with the insurance and they said as long as the type of root that i did was a small one that even though i messed it up there concearn is the warrinty of the phone. its not like all of you are these saints. I did nothing wrong.The insurance could have declined the claim but they did not they just said that i problably should not do it again and that if it did happen again for the same reasone that they would reject the claim. So i did not have any friends at tmo or the insurance. So im all done with this now. Beside all of you have rooted any way so let my say that i hope it does not happen to you.
My phone is hard bricked. When I try to turn it on there is absolutely no response. The screen does not light up, the phone does not vibrate. Absolutely nothing. I'm pretty positive there is nothing I can do about this. I called sprint and they said take it to the store and if their techs can not do anything about it then they will send me a new phone. Is there anyway the techs could tell my phone has had roms on it or been rooted and therefore not send me a new phone? Also does anyone have any ideas on any solutions? I've tried odin and recovery, nothing is happening at all even when plugged in to USB or wall charger.
From other users experiences on various forums, it is generally seen that if the phone wont turn on then they can't tell if its been superusered, rooted, or had the rom blown to bits, just make sure to remove your sd card first to eliminate most possibilities of them finding out.
Sent from my LG-LS970 using xda app-developers app
I_FLY_Z3R0 said:
My phone is hard bricked. When I try to turn it on there is absolutely no response. The screen does not light up, the phone does not vibrate. Absolutely nothing. I'm pretty positive there is nothing I can do about this. I called sprint and they said take it to the store and if their techs can not do anything about it then they will send me a new phone. Is there anyway the techs could tell my phone has had roms on it or been rooted and therefore not send me a new phone? Also does anyone have any ideas on any solutions? I've tried odin and recovery, nothing is happening at all even when plugged in to USB or wall charger.
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how did it happen??? also when u plug it into a pc does anything happen? no qualcomm mode??
P.Mobile said:
how did it happen???
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A lot of things actually.. First thing was I tried to boot in recovery from the rom and nothing happened so I pulled the battery out and put it back in and let the phone charge all night but it never charged overnight and when I woke up it was so hot I could barely hold it. So I tried to go to download mode and at the time I could so I downloaded the stock files and went to flash it to stock in Odin figuring it was the rom. The phone shut off during the middle of flashing the system.img and after that I somehow managed to get it to recovery and I was wiping the cache to flash the stock rom zip file and then it just shut off and every pixel on the screen slowly started turning like green and then flashed really bright and that's when it officially died.
P.Mobile said:
how did it happen??? also when u plug it into a pc does anything happen? no qualcomm mode??
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Click to collapse
Nothing happens at all when I plug into a pc. What is qualcomm mode?
Something similar happened to me and it ended up being a dead battery because the phone wouldn't charge it. I pulled my battery, charged it on a universal charger and was able to get it into Download mode. That was just my experience though. I hope you get it figured out.
ejdavis72 said:
Something similar happened to me and it ended up being a dead battery because the phone wouldn't charge it. I pulled my battery, charged it on a universal charger and was able to get it into Download mode. That was just my experience though. I hope you get it figured out.
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My friend has an s4 as well and I tried his battery with no luck. Thanks though
Here is what you need to check for, plug it into the pc, go to device manager, under ports, the device should show up, what does it show?
If it says anything like QLOAD or similar (sorry been awhile) you are hard bricked, and a jtag service would be the only way, now if you exchange the device with sprint, it will be ok until some tech reviews it and plugs in his equipment, he may see the same, tmo tried get me to pay way back in my..mytouch days, had another issue with att early on, they didn't ever say anything, it was a hardware issue on that one.
bottom line, look in device manager first.
The Ax says good luck.
TheAxman said:
Here is what you need to check for, plug it into the pc, go to device manager, under ports, the device should show up, what does it show?
If it says anything like QLOAD or similar (sorry been awhile) you are hard bricked, and a jtag service would be the only way, now if you exchange the device with sprint, it will be ok until some tech reviews it and plugs in his equipment, he may see the same, tmo tried get me to pay way back in my..mytouch days, had another issue with att early on, they didn't ever say anything, it was a hardware issue on that one.
bottom line, look in device manager first.
The Ax says good luck.
Click to expand...
Click to collapse
Thanks for the advice but when I go to device manager nothing shows up for it.
TheAxman said:
Here is what you need to check for, plug it into the pc, go to device manager, under ports, the device should show up, what does it show?
If it says anything like QLOAD or similar (sorry been awhile) you are hard bricked, and a jtag service would be the only way, now if you exchange the device with sprint, it will be ok until some tech reviews it and plugs in his equipment, he may see the same, tmo tried get me to pay way back in my..mytouch days, had another issue with att early on, they didn't ever say anything, it was a hardware issue on that one.
bottom line, look in device manager first.
The Ax says good luck.
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Click to collapse
QLOAD yea thtas what waz talking about when i said qualcom download mode.. if u get that when pluging it in then yep jtag the only way.. but he saying he gets nothing.. thats not good then.. atleast if u see the QLOAD jtag is an option
P.Mobile said:
QLOAD yea thtas what waz talking about when i said qualcom download mode.. if u get that when pluging it in then yep jtag the only way.. but he saying he gets nothing.. thats not good then.. atleast if u see the QLOAD jtag is an option
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Click to collapse
Good news. I took it to the sprint store today and the techs took it apart and got nothing. They're getting me a new one for free
I_FLY_Z3R0 said:
Good news. I took it to the sprint store today and the techs took it apart and got nothing. They're getting me a new one for free
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Good to hear!
Sent from my SPH-L720 using Tapatalk 4 Beta
I_FLY_Z3R0 said:
Good news. I took it to the sprint store today and the techs took it apart and got nothing. They're getting me a new one for free
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Ahhhh yes. Have someone else pay for your mistakes. Free phone means Sprints customers are taking in the cost of you breaking your phone. Smh.
Sent from my Sprint Galaxy S4 using Tapatalk 2
GiantJay said:
Ahhhh yes. Have someone else pay for your mistakes. Free phone means Sprints customers are taking in the cost of you breaking your phone. Smh.
Sent from my Sprint Galaxy S4 using Tapatalk 2
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What kind of proof do you have that by him getting a free replacement, we all have to pay for it?
Sent from my SPH-L720 using Tapatalk 4 Beta
mjs2011 said:
What kind of proof do you have that by him getting a free replacement, we all have to pay for it?
Sent from my SPH-L720 using Tapatalk 4 Beta
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LOL. Who the hell do you think the cost goes to if Sprint gives everyone a new phone that bricks it while flashing ROMs? Sprint is a business and what costs the company money costs the customer money.
GiantJay said:
LOL. Who the hell do you think the cost goes to if Sprint gives everyone a new phone that bricks it while flashing ROMs? Sprint is a business and what costs the company money costs the customer money.
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It's not that simple though. I'm sure a Sprint allocates a specific amount of funds every year for equipment replacement. I'm sure those getting replacements for bricking their phones makes up a very small percentage of the replacements they send out every year.
Sent from my SPH-L720 using Tapatalk 4 Beta
mjs2011 said:
It's not that simple though. I'm sure a Sprint allocates a specific amount of funds every year for equipment replacement. I'm sure those getting replacements for bricking their phones makes up a very small percentage of the replacements they send out every year.
Sent from my SPH-L720 using Tapatalk 4 Beta
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And what do you think would happen if a large portion of Sprints customers started bricking their phone's? Completely locked bootloaders, prices of everything including monthly plans, insurance and phones going up? I know when I had the S3 I saw several bricks a week from people messing with things that they shouldn't and by not following instructions. So in the end whether you realize it or not you and I pay for it. And going into Sprint and acting innocent like you have no idea what happened to your phone is fraud. Plain and simple.
Sent from my Sprint Galaxy S4 using Tapatalk 2
GiantJay said:
And what do you think would happen if a large portion of Sprints customers started bricking their phone's? Completely locked bootloaders, prices of everything including monthly plans, insurance and phones going up? I know when I had the S3 I saw several bricks a week from people messing with things that they shouldn't and by not following instructions. So in the end whether you realize it or not you and I pay for it. And going into Sprint and acting innocent like you have no idea what happened to your phone is fraud. Plain and simple.
Sent from my Sprint Galaxy S4 using Tapatalk 2
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Cool beans.
At any rate I was planning on doing the insurance claim and paying the 150$ deductible but they said they'd get a new one for me.
I_FLY_Z3R0 said:
Cool beans.
At any rate I was planning on doing the insurance claim and paying the 150$ deductible but they said they'd get a new one for me.
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I have no problem if somebody is honest about what they did and Sprint replaces the phone with no deductible. It is fraud to lie and act innocent and get a new phone.
Sent from my Sprint Galaxy S4 using Tapatalk 2
GiantJay said:
I have no problem if somebody is honest about what they did and Sprint replaces the phone with no deductible. It is fraud to lie and act innocent and get a new phone.
Sent from my Sprint Galaxy S4 using Tapatalk 2
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I understand that. I have had insurance on 4 lines for 3 years and have used it once. I was more than happy to use the insurance but they offered to give me a new phone so I'm not turning that down. Sprint has earned plenty of money from me
So I went into my local mall and entered the Verizon store. Reason for my visit was to see if i can get a brand new s5. The s5 is waterproof and has a shield that covers the charger port. Well from normal use mine broke off. I just got my nexus 6 in and plan on selling my s5 to offset some of the cost. The clerk in verizon days he can process the warranty claim for me but if verizon determines it wasn't a phone defect I'll get charged up to 500 dollars. He also said if the Bluetooth wasn't working or something yes there wouldn't be any question it was my device and a worthy factory warranty claim. My question to ypu guys is does anyone have method to do just that. Not just disable my Bluetooth or anything that would suffice but break it lol. The phone is no where.near a year old yet. I could sell mine the way it is but it's not waterproof anymore. Any suggestions or advice on how I can permanently disable a feature that would allow a factory warranty claim to go through successfully? Please don't tell me I'm being greedy or just sell it the way it is. If u have some info that could help I'd appreciate it.
Thanks very much
MATT
Sent from my SM-G900V using Tapatalk
h2oburymatt said:
So I went into my local mall and entered the Verizon store. Reason for my visit was to see if i can get a brand new s5. The s5 is waterproof and has a shield that covers the charger port. Well from normal use mine broke off. I just got my nexus 6 in and plan on selling my s5 to offset some of the cost. The clerk in verizon days he can process the warranty claim for me but if verizon determines it wasn't a phone defect I'll get charged up to 500 dollars. He also said if the Bluetooth wasn't working or something yes there wouldn't be any question it was my device and a worthy factory warranty claim. My question to ypu guys is does anyone have method to do just that. Not just disable my Bluetooth or anything that would suffice but break it lol. The phone is no where.near a year old yet. I could sell mine the way it is but it's not waterproof anymore. Any suggestions or advice on how I can permanently disable a feature that would allow a factory warranty claim to go through successfully? Please don't tell me I'm being greedy or just sell it the way it is. If u have some info that could help I'd appreciate it.
Thanks very much
MATT
Sent from my SM-G900V using Tapatalk
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Click to collapse
If it's just the charging port cover buy a new one instead of purposely breaking the phone. It's not like they cost $100.00. Remove one screw and replace it. http://www.amazon.com/Unknown-S5-charging-port-cover/dp/B00MP1TLX4
Dir dir dir thanks bro ya know how sometimes u just don't think something all the way through lmao yeah that's me tonight. Ty very much and idk why I thought I had an iPhone or something lmao
Sent from my SM-G900V using Tapatalk
h2oburymatt said:
Dir dir dir thanks bro ya know how sometimes u just don't think something all the way through lmao yeah that's me tonight. Ty very much and idk why I thought I had an iPhone or something lmao
Sent from my SM-G900V using Tapatalk
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No problem, I thought they would be more money but that's dirt cheap. I was pretty shocked.
Also, what you are essentially asking is for someone to help you commit fraud with the warranty.
replacing the cap is a much better option for all involved. good luck on selling it and with the new device.
I wouldn't think asking someone to help me permanently disable a feature on my phone is any different than downloading a rom that unlocks paid features no?
Sent from my SM-G900V using Tapatalk
You are asking to help you commit insurance fraud. That is breaking the law and goes against all XDA stands for.
You also posted in the incorrect sub forum.
Thread closed.
Edfunkycold
Have a great day! from my LG G3
i rooted my phone and currently running cm 12. now my chaarging port isnt working. i have to be switching batteries with my girlfriend everytime mines die.
im still under the given warranty. so i can return my phone and get a new one. problem is...i cant connect my phone back to a computer to unroot it and put the stock firmware on it cause the port isnt working and my computer isnt regonizing my pone at all.
is there a way to unroot and flash stock firmware without a pc?
will samsung send it back to me cuz i rooted it?
It happened to me before on SG S4. They replace it even if it was rooted, and using custom rom. The sales guy said it's a hardware issue and not a software.
Sent from my SM-N910T3 using Tapatalk
thank u for u reply. u think it matter which carrier?
yakabud said:
It happened to me before on SG S4. They replace it even if it was rooted, and using custom rom. The sales guy said it's a hardware issue and not a software.
Sent from my SM-N910T3 using Tapatalk
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jasonthegreat2007 said:
thank u for u reply. u think it matter which carrier?
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Click to collapse
You mean, bought from one carrier and using the phone with a different carrier? Typically the carrier you purchased the phone with takes care of warranties. But if you've stopped using that carrier and moved to a different one then warranty is now void.
Sent from my SM-N910T using Tapatalk
jasonthegreat2007 said:
thank u for u reply. u think it matter which carrier?
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Click to collapse
I think it does matter. My carrier is TMOBILE and I went to TMOBILE store. They just replace it then and there
Sent from my SM-N910T3 using Tapatalk
Doesn't matter which carrier. But there is a difference between warranty and insurance. Insurance it doesnt matter. They are third party and won't even look at the phone. Don't even say anything. You could even just smash it and get a new one.
But if it is manufacturer warranty you might run into an issue if you have to send it to samsung. If you are bringing it back to where you purchased it, just bring it back. They aren't going to go through all of that. These people are just reps and all that. They should just switch it out.
I just got the replacement today. I'm gonna send the broken phone to them 2maro. U thonk they will charge me a fee if it's rooted? What u think will happen?
Soured Lie said:
Doesn't matter which carrier. But there is a difference between warranty and insurance. Insurance it doesnt matter. They are third party and won't even look at the phone. Don't even say anything. You could even just smash it and get a new one.
But if it is manufacturer warranty you might run into an issue if you have to send it to samsung. If you are bringing it back to where you purchased it, just bring it back. They aren't going to go through all of that. These people are just reps and all that. They should just switch it out.
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jasonthegreat2007 said:
I just got the replacement today. I'm gonna send the broken phone to them 2maro. U thonk they will charge me a fee if it's rooted? What u think will happen?
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Click to collapse
Don't sweat it too much. If you worry too much you won't enjoy your new phone. [emoji120]
Sent from my SM-N910T3 using Tapatalk
jasonthegreat2007 said:
I just got the replacement today. I'm gonna send the broken phone to them 2maro. U thonk they will charge me a fee if it's rooted? What u think will happen?
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Click to collapse
I don't think it should matter. I worked at T-Mo for several years and the reps mainly don't know anything about root. As long as you "play dumb", meaning that you deny any type of knowledge, and just say that you got "an update and it restarted and got stuck like that" you should be ok. If they charge you, it will be for $175 but you can fight it off. I've taken away several fees to some customers. Even when they were at fault.
jasonthegreat2007 said:
I just got the replacement today. I'm gonna send the broken phone to them 2maro. U thonk they will charge me a fee if it's rooted? What u think will happen?
Click to expand...
Click to collapse
It's not t-mobile who deals with it. It's a third party insurance agency who deals with it. So no you will be one hundred percent fine. I have sent back phones with CM on it. Stock rooted with Knox tripped and so on. Never had an issue. It's going to go in a pile, it will have stock firmware flashed on it to be sold as certified used, or taken for parts. You will most likely not hear anything about it.
OK thanks everyone. I feel better now. Lol. I'm not worried anymore. I just didn't wanna get charged
Ever since I did T-Mobile's July update for my S7E my phone has been plagued with constant app crashes and resets.
I've tried everything that I was confident couldn't ruin my device anymore.
-Cleared all App Caches
-Factory Reset
-Odin Restore to the same firmware
-Booting into safe mode is still met with app crashes.
I'm not sure it's safe to try and roll back to the old firmware with Odin without tripping Knox.
I currently pay for JUMP so I do have insurance, but my device screen has been cracked for over 2 months so sadly no warranty.
Has anyone else encountered the same problem?
Hawkofglory said:
I currently pay for JUMP so I do have insurance, but my device screen has been cracked for over 2 months so sadly no warranty.
Has anyone else encountered the same problem?
Click to expand...
Click to collapse
No warranty and no JUMP either.
Sent from my SM-G935T using Tapatalk
shook187 said:
No warranty and no JUMP either.
Sent from my SM-G935T using Tapatalk
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Click to collapse
The JUMP I pay for includes accidental damage insurance
Damn with a cracked screen you're stuck doing an insurance claim. You don't even have to go into a T-Mobile store since it's all done through a 3rd party, you can start your claim at myphpinfo.com.
Sucks that the update broke your phone though. Doesn't happen often but you always hear about it happening every now and then. Maybe a Samsung mobile store will have luck in fixing your issues but I doubt it.