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So I'll be taking this unit back to Staples soon (before the 14 days) for a few reasons, and I was wondering what the best way to clean this thing was? I'm rooted, so I will have to unroot. I changed the wpasupplicant file and added some Transformer widgets/wallpapers, should I remove those too? Or should i just press the side reset button? If you have ever returned one please let me know what you think I should do. Thanks, always appreciate the help.
cdkizzle said:
So I'll be taking this unit back to Staples soon (before the 14 days) for a few reasons, and I was wondering what the best way to clean this thing was? I'm rooted, so I will have to unroot. I changed the wpasupplicant file and added some Transformer widgets/wallpapers, should I remove those too? Or should i just press the side reset button? If you have ever returned one please let me know what you think I should do. Thanks, always appreciate the help.
Click to expand...
Click to collapse
Unroot and restore. Should be good to go.
Alright sounds good. If they don't let me check fornthis bezel lift right in the store I think Ill just wait for the Sammy 10.1 or just put the money towards a new laptop.
I think the device is great, really not many complaints, but after a bit of use and reflection I think I need a laptop more. Maybe ill buy this Acer again once all the fancy Tegra 3 devices come out and this has gone down a bit. It rrpeally is a great tablet IMO.
Im a staples easy tech. we do returns all the time. just an fyi. if your store is anything like mine. we dont care what condition its in. or what software is on it. if you bring it in. its in the box. its within 14 days, and you have the receipt or proof of purchase. we dont care. we ship it back anyway. we return laptops, desktops, and tablets and dont even bother to turn them on. we mark them as returned and put them in the back for shipment. so you should have no worries.
gh123man said:
Im a staples easy tech. we do returns all the time. just an fyi. if your store is anything like mine. we dont care what condition its in. or what software is on it. if you bring it in. its in the box. its within 14 days, and you have the receipt or proof of purchase. we dont care. we ship it back anyway. we return laptops, desktops, and tablets and dont even bother to turn them on. we mark them as returned and put them in the back for shipment. so you should have no worries.
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Click to collapse
Same here i work at staples as a easy tech as well.. In my store we just make sure the serial numbers match nd if they do u have the reciept and box we take it back within 14 days.. we end up playing with it ourselves sometimes =] Lol free testing haha but yeah
I am a manager at a staples and while we do not check for root status we do... at my store... check the condition of the unit, that it powers on, and that all the accessories are in the box. If it is physically damaged it is not returned. This is store policy. Anyone here found to be in violation of policy will be written up... if enough times they are not asked back. We like our good sales numbers and weed out the bad apples effectively. Honestly I think it is a shame our own employees talk down about their stores. Anyways you will not have any issues returning it with the root status.
On a lighter note we have not had many returns from the acer... mostly the xoom with the chief complaints involving price and the lack of a functioning micro sd card slot. I am personally waiting for the Toshiba! Keep an eye out!
fredderf81 said:
I am a manager at a staples and while we do not check for root status we do... at my store... check the condition of the unit, that it powers on, and that all the accessories are in the box. If it is physically damaged it is not returned. This is store policy. Anyone here found to be in violation of policy will be written up... if enough times they are not asked back. We like our good sales numbers and weed out the bad apples effectively. Honestly I think it is a shame our own employees talk down about their stores. Anyways you will not have any issues returning it with the root status.
On a lighter note we have not had many returns from the acer... mostly the xoom with the chief complaints involving price and the lack of a functioning micro sd card slot. I am personally waiting for the Toshiba! Keep an eye out!
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Click to collapse
Lol if your talking about mine and the other staples workers comments.. Then i think you took it the wrong way buddy.. We're not talking down the stores we're just saying ovcourse the OP know's no store will take a return back for a damaged item so we don't even have to put that point out there its clear to everybody.. Other than that nobody here posted anything to downgrade the staples brand it self.. Anyways since your a manager whats the release date on the Samsung and the Toshiba? And which ones.. Cuz my GM told me before but i totally forgot.. So i wanna know so i can maybe return my acer and wait for the toshiba or samsung..
Done this two times now due to wifi and sleep mode issues, so I am a veteran
1. Use Astro to delete the sdcard (internal space), since a LOT of your data will be there and people tend to forget about this space. A reset does NOT clean this space. Astro deletes the content, but not the actual parent directory (it can't) so the device is not "harmed".
2. Reset the device to stock (in setting options) and reboot.
The A500 should reboot and be in set-up mode, just as when you first started out of box.
Hi,
For those who went over the RMA date on their Transformer, but had something crop up, how has Asus been about replacing/fixing it?
Did they just send you a new one if it's something small like the charger?
If you had to send in the tablet itself, are they pretty quick about returning it to you?
Long waits / run-arounds from customer service?
Are they admitting to your issue?
Any feedback would be nice.
Customer service is snappy. I said I had a problem, told the CS rep the problem, and then got an e-mail minutes later with RMA details.
Asus will usually just replace the tablet because it's considerably quicker, rather than "repairing" it. If you provide a good description of your problems with the device when returning it, you may get it repaired.
Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Dock issues are almost always replacements.
They admit to issues when you explain them well. Light bleed is a known problem with edge lit backlights and it is often unacceptable; they admit that. They admit the IPS displays occasionally ship with stuck or dead pixels. They also admit that certain batches were manufactured poorly and shipped with dust under the glass.
They're very honest that "Yes, your unit is defective. Our fault. We'll fix it."
Just expect to pay shipping to Texas. Otherwise, their RMA process is pretty good.
dorino1 said:
Customer service is snappy. I said I had a problem, told the CS rep the problem, and then got an e-mail minutes later with RMA details.
Asus will usually just replace the tablet because it's considerably quicker, rather than "repairing" it. If you provide a good description of your problems with the device when returning it, you may get it repaired.
Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Dock issues are almost always replacements.
They admit to issues when you explain them well. Light bleed is a known problem with edge lit backlights and it is often unacceptable; they admit that. They admit the IPS displays occasionally ship with stuck or dead pixels. They also admit that certain batches were manufactured poorly and shipped with dust under the glass.
They're very honest that "Yes, your unit is defective. Our fault. We'll fix it."
Just expect to pay shipping to Texas. Otherwise, their RMA process is pretty good.
Click to expand...
Click to collapse
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....
dazz87 said:
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....
Click to expand...
Click to collapse
I didn't comment on how long it took to get the whole processed finished. It's comparable to other tech companies I've worked with
dorino1 said:
I didn't comment on how long it took to get the whole processed finished. It's comparable to other tech companies I've worked with
Click to expand...
Click to collapse
Which would be what?
Sent from my PG06100 using Tapatalk
dazz87 said:
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....
Click to expand...
Click to collapse
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
Click to expand...
Click to collapse
Did they pay for shipping the second time around?
Sent from my PG06100 using Tapatalk
Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Click to expand...
Click to collapse
Welp, looks like I'm in trouble then. I included a fairly lengthy list of issues. One of which was the light bleed and a stuck pixel and it looks like they're going to repair it, not replace it (contrary to what you're saying).
Unless I'm wrong. The status says "Repairing", is this normal if they're replacing it?
flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
Click to expand...
Click to collapse
Wtf! how the hell could they forget to fix it when you send it in to their repair Center!!! Wow and I was thinking in purchasing a laptop from Asus in the future (UA21 which comes out in Sept) now I'm going to take my business somewhere else.
Every manufacturer has it's problems. The fact they are admitting there are problems and are working to fix them is great. Would you rather they give you a run around and not fix it? Hell LCD computer displays are usually not replaced/repaired unless there are more than eight dead/stuck pixels.
dazz87 said:
Wtf! how the hell could they forget to fix it when you send it in to their repair Center!!! Wow and I was thinking in purchasing a laptop from Asus in the future (UA21 which comes out in Sept) now I'm going to take my business somewhere else.
Click to expand...
Click to collapse
others are no better...
to be honest, Asus is one of the best in the industry
So the known issues so far have been display, dock & ac adapter?
Display - light bleed, dead pixels, dust
AC Adapter - not charging?
Dock - What's wrong with these?
Anything else?
Screen/bezel creaking also....
mine is now in REPAIRING mode...whatever that means...i'd be shocked if they actually do any sort of repair in grapevine texas....i'm hoping they just pull a new one off the rack and send it to me...
Good luck with anyone that sending there tablet for a screen issue. I still waiting for a magical part.......looks like it could take up to 15 business day. Lol Asus had my tablet longer the I had it. Joke
flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
Click to expand...
Click to collapse
So I'm not the only one! Just got it back and seems as if nothing is repaired! WHAT THE HELL is going on there in Czech rep. Speaker and accelerometer should have been fixed, but I got my TF returned in the same box as it left my house. I doubt if it even left the box !?
magicpork said:
others are no better...
to be honest, Asus is one of the best in the industry
Click to expand...
Click to collapse
one of the best in what??? we have members who sent in their TF for repair and Asus send it back without fixing it!! If there are companies worst then this please name them.
krighton said:
Screen/bezel creaking also....
mine is now in REPAIRING mode...whatever that means...i'd be shocked if they actually do any sort of repair in grapevine texas....i'm hoping they just pull a new one off the rack and send it to me...
Click to expand...
Click to collapse
I`m in the same path, light leak(photo, blurred, I dont know how to shoot at night ) and creaking left back cover.
They told me to send it to asus in Italy(bought there) to repair it!(not replace I suppose...)
I`m thinking if I`ll sent it, I`ll be without it for a month...and I need it for my trip to EU next month...
dazz87 said:
Good luck with anyone that sending there tablet for a screen issue. I still waiting for a magical part.......looks like it could take up to 15 business day. Lol Asus had my tablet longer the I had it. Joke
Click to expand...
Click to collapse
where did you send yours......hopefully not texas
krighton said:
where did you send yours......hopefully not texas
Click to expand...
Click to collapse
Texas...Why?
cause that's where i sent mine.....sigh....................hope they're not really trying to fix problems there, and ordering parts from taiwan.....they could have it for months.
Okay, so the power button has worn out on my NC and I called and had a replacement order made.
The customer service rep I got spoke a very "broken" english. I barely understood what he was telling me. I had to repeat almost every bit of info I gave him. He even misspelled my name on the RMA ticket, even after I gave my name to him 5 times.
Now here's the question. What do I do now? I have the RMA number/ticket, which they sent to me in email. Will they provide me with a package to put my nook in? and if so, what all do I put in it? sorry for all the questions, but any help is appreciated as calling them back will probably only complicate things. And half the time you try to get a response from the email service, you get an automated response telling you to call them. If I can just go up to a barnes and noble store and have them replace it that would be great.
Like I said any help is appreciated, Thanks.
turdferguson92 said:
Okay, so the power button has worn out on my NC and I called and had a replacement order made.
The customer service rep I got spoke a very "broken" english. I barely understood what he was telling me. I had to repeat almost every bit of info I gave him. He even misspelled my name on the RMA ticket, even after I gave my name to him 5 times.
Now here's the question. What do I do now? I have the RMA number/ticket, which they sent to me in email. Will they provide me with a package to put my nook in? and if so, what all do I put in it? sorry for all the questions, but any help is appreciated as calling them back will probably only complicate things. And half the time you try to get a response from the email service, you get an automated response telling you to call them. If I can just go up to a barnes and noble store and have them replace it that would be great.
Like I said any help is appreciated, Thanks.
Click to expand...
Click to collapse
All RMAs I have done in the past, I packed up the unit and shipped via UPS (for tracking). Some manufacturers supply shipping labels but it sounds as if you were not issued one. To avoid possible complications, I have always taken pictures of the packing process (with time/date stamps) to document that the unit was in good cosmetic shape to refute any claims of CID (Customer Induced Damage) or shipper misconduct. I attached a statement reflecting that to the RMA documents included in the box. Try always use original boxes and packing items packed in a separate shipping box. (UPS can do this for you for a nominal fee). Depending on the problems, sometimes any accessories (power supplies, USB cords, etc) can be left out as those sometimes get "lost". Always make sure you have flashed back to stock. If Support sees a rooted unit they can refuse to do anything as rooting voids most warranties.
Hope this helps!
Well said, skeeterpro.
To OP, if they don't hand you the box, meaning you have to pack it up yourself.
If they don't send you the shipping label, meaning you have to pay shipping fee (if they reimburse, great, if not, it's out of your pocket)
Some vendors require very specific RMA package must be sent through a certain carrier, if not indicated, I would go with USPS for cheaper price, do make sure getting the delivery confirmation (and/or) signature required.
Thank you so much for the replies, guys. I ended up taking it to the b&n and the Guy at the counter just gave me a brand new one. Problem solved!
Sent from my Liberty using XDA App
turdferguson92 said:
Thank you so much for the replies, guys. I ended up taking it to the b&n and the Guy at the counter just gave me a brand new one. Problem solved!
Sent from my Liberty using XDA App
Click to expand...
Click to collapse
Well.........that's works, too!
Good for you, dude.
skeeterpro said:
Well.........that's works, too!
Good for you, dude.
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Click to collapse
Lucky you didn't get a refurb, I had 3 arrive DOA. I'm shipping them all back tomorrow (I'm sure the shipping will be $20-30). Still came out ahead at $120 each for 9. Still, that's a horrible failure rate for supposedly factory refurbished device.
Hi
I ordered a Nexus 7 last week and got the shipping email yesterday. Apparently UPS "delivered" it today, and by that I mean left it at the front door when I was not home. When I got back the package was nowhere to be found. I called UPS and they said they will call me tomorrow, since apparently the driver didn't indicate the apartment number where he supposedly dropped it off.
What I'm really mad about is that I can't get through to any google reps! Been on hold for 1.5 HOURS by the time I'm writing this post!
Any advice? Doesn't UPS require signature?
nope! the nexus 7 doesnt require a signature unless u asked for it to be signed! im sorry i feel for u
movieaddict said:
nope! the nexus 7 doesnt require a signature unless u asked for it to be signed! im sorry i feel for u
Click to expand...
Click to collapse
Are you saying that I just lost $230 for something that wasn't my fault?
Unless it was insured.... but then you have the claims process.
Sent from the Nexus
gunz.jones said:
Unless it was insured.... but then you have the claims process.
Sent from the Nexus
Click to expand...
Click to collapse
How do I know if it was insured ? I ordered it from Google Play, but can't find any information regarding insurance online, besides the fact that it was 2nd Day Air
Aww man !! that sucks :crying:
shu8i said:
Are you saying that I just lost $230 for something that wasn't my fault?
Click to expand...
Click to collapse
Sorry dude I'd say call UPS about insurance but no signature confirmation typically means the package was not insured either.
Nexcellent said:
Sorry dude I'd say call UPS about insurance but no signature confirmation typically means the package was not insured either.
Click to expand...
Click to collapse
UPS's tracking site says:
"Residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather, at the driver's discretion. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbor or leasing office, this would be noted on a yellow UPS InfoNotice left by the driver."
I guess I'll have to wait for them to call me back tomorrow, and continue to hold on the line for google. (WTF is wrong with their service center? I'm around the 2h mark and nobody has picked up the phone!)
That really sucks OP. Really feel for you.
Its possible that it was simply left at the entirely wrong address. That happened to me with my otterbox for my phone, and the owner of that house was kind enough to deliver the package to me himself.
Sent from my MB855 using xda premium
The package doesn't need to be insured for you to get help from UPS. I'm pretty sure you can file a lost package claim and they will do everything they can to check the paper trail to find the item. It could take like 2 weeks or more though but, normally they will try to resolve the issue.
If it was stolen then I'm not sure what to do about that. Home owners insurance could cover it since it was delivered.
icoman said:
The package doesn't need to be insured for you to get help from UPS. I'm pretty sure you can file a lost package claim and they will do everything they can to check the paper trail to find the item. It could take like 2 weeks or more though but, normally they will try to resolve the issue.
If it was stolen then I'm not sure what to do about that. Home owners insurance could cover it since it was delivered.
Click to expand...
Click to collapse
I'm naturally assuming that it's stolen. But now that I think of it, that might not be true.
1. According to the delivery report, they left it at my door @ around 5:07pm. I was home @ 7:00pm. The difference is less than 2 hours.
2. UPS did mention that the driver didn't indicate the apartment # where he supposedly left the package.
3. I live in an apartment complex which is secured through a front door.
shu8i said:
I guess I'll have to wait for them to call me back tomorrow, and continue to hold on the line for google. (WTF is wrong with their service center? I'm around the 2h mark and nobody has picked up the phone!)
Click to expand...
Click to collapse
I would stop waiting on google. They aren't going to be able to help you IMO. It's UPS's matter and they will work with you and google to get it right (from my experience with other packages that were mis-delivered).
i found this on play store's help section:
Shipment lost or stolen
If your device fails to arrive or you suspect it was stolen before you received the package, please contact us so we can remotely disable the device and issue a replacement. Google pursues loss claims directly with UPS.
source here hope this helps..sorry for your lost
siewkaiyek said:
i found this on play store's help section:
Shipment lost or stolen
If your device fails to arrive or you suspect it was stolen before you received the package, please contact us so we can remotely disable the device and issue a replacement. Google pursues loss claims directly with UPS.
source here hope this helps..sorry for your lost
Click to expand...
Click to collapse
OMG, you can't imagine how thankful I am for this information! I hung up after being on hold for 2.5 hours, but I will try again tomorrow morning. At least I know, that I will be getting a replacement. Thanks again!
shu8i said:
OMG, you can't imagine how thankful I am for this information! I hung up after being on hold for 2.5 hours, but I will try again tomorrow morning. At least I know, that I will be getting a replacement. Thanks again!
Click to expand...
Click to collapse
no problem :laugh: hope you get your replacement soon :fingers-crossed:
siewkaiyek said:
i found this on play store's help section:
Shipment lost or stolen
If your device fails to arrive or you suspect it was stolen before you received the package, please contact us so we can remotely disable the device and issue a replacement. Google pursues loss claims directly with UPS.
source here hope this helps..sorry for your lost
Click to expand...
Click to collapse
I know they can disable a phone. Can they really disable our tablets?
just lou said:
I know they can disable a phone. Can they really disable our tablets?
Click to expand...
Click to collapse
It's Google they can pretty much do whatever they want! I hope they are able to get you a new one and fast.
Sent from my SAMSUNG-SGH-I777 using xda app-developers app
just lou said:
I know they can disable a phone. Can they really disable our tablets?
Click to expand...
Click to collapse
It has to activate through them, so of course they can.
Sent from my Nexus 7 using xda app-developers app
did you ordered by cc? some of the cc offers insurance over purchases for theft and damage. pls check
Guys How can I request full refund from Oneplus for the OP5 phone in India? Oneplus Refund link This Oneplus offical indian website link says I can refund within 15 days.
Have anyone got full refund from Oneplus before? Whats the process? The process is not clearly explained in the Indian Oneplus website clearly.
Can I just go to service center in bangalore and return it?
I bought my phone through amazon.in.
Any guidance will be appreciated.
Thanks
Hi, you can go ahead and return your product within 10 days of delivery of product. You can find the option in my orders page. Amazon will refund you full amount with no questions asked. May I know the reason bro, why you are returning it ?
diwakar2030 said:
Hi, you can go ahead and return your product within 10 days of delivery of product. You can find the option in my orders page. Amazon will refund you full amount with no questions asked. May I know the reason bro, why you are returning it ?
Click to expand...
Click to collapse
I bought the phone from amazon.in so my orders page is empty in oneplus website. Amazon.in customer care saying they dont have policy to refund in 10 days but only replacement
Most eCommerce sites have kept only replacement policy for a very obvious reason. If there is an issue you have with the phone, you would want a replacement not a refund.
If eCommerce sites start giving 'no questions asked' refunds, people will try out every new launch for 10 days and return it.
Even replacement is tough now in amazon.in.........technician visits you and checks the phone...if he is convinced that it is faulty then replacement will be provided otherwise no.........I just returned mine as it was a faulty device and since there was no replacement peice available they agreed for refund.....may i know why are you returning?
mysterio619 said:
Even replacement is tough now in amazon.in.........technician visits you and checks the phone...if he is convinced that it is faulty then replacement will be provided otherwise no.........I just returned mine as it was a faulty device and since there was no replacement peice available they agreed for refund.....may i know why are you returning?
Click to expand...
Click to collapse
which device are u returning ? oneplus 5?and y?
mine is set to arrive today n i am nervous if it would have issues
kunal1998 said:
which device are u returning ? oneplus 5?and y?
mine is set to arrive today n i am nervous if it would have issues
Click to expand...
Click to collapse
Yea its oneplus 5.....was getting a mild shock on the back when connected to charger.......so returned it.....
praveen6585 said:
Most eCommerce sites have kept only replacement policy for a very obvious reason. If there is an issue you have with the phone, you would want a replacement not a refund.
If eCommerce sites start giving 'no questions asked' refunds, people will try out every new launch for 10 days and return it.
Click to expand...
Click to collapse
As per official policy in Oneplus Indian website it states that we can refund for full amount. Check the link below.
https://oneplusstore.in/support/answer/what-s-the-process-for-return-and-replacement
mysterio619 said:
Yea its oneplus 5.....was getting a mild shock on the back when connected to charger.......so returned it.....
Click to expand...
Click to collapse
I too am feeling a slight buzz in the metal body when the phone is being charged using an AC adapter, but not when using a power bank. It becomes worse if you use a non OP charger from say Anker, Samsung, etc. How did Amazon proceed with the replacement?
Is there anybody else who is facing this issue?
Sharp-Razr said:
I too am feeling a slight buzz in the metal body when the phone is being charged using an AC adapter, but not when using a power bank. It becomes worse if you use a non OP charger from say Anker, Samsung, etc. How did Amazon proceed with the replacement?
Is there anybody else who is facing this issue?
Click to expand...
Click to collapse
Exactly same feeling....... Power bank I couldn't notice......it seems I'm not the only one with the issue
Sent from my Nexus 5 using Tapatalk
---------- Post added at 08:21 AM ---------- Previous post was at 08:20 AM ----------
Sharp-Razr said:
I too am feeling a slight buzz in the metal body when the phone is being charged using an AC adapter, but not when using a power bank. It becomes worse if you use a non OP charger from say Anker, Samsung, etc. How did Amazon proceed with the replacement?
Is there anybody else who is facing this issue?
Click to expand...
Click to collapse
Call the customer care they will help you out ...
Sent from my Nexus 5 using Tapatalk
mysterio619 said:
Exactly same feeling....... Power bank I couldn't notice......it seems I'm not the only one with the issue. Call the customer care they will help you out ...
Click to expand...
Click to collapse
Thanks man. Chatting with Amazon CS right now.
Shouldnt the mild shock be related to Earthing at your place?
mrcet007 said:
As per official policy in Oneplus Indian website it states that we can refund for full amount. Check the link below.
https://oneplusstore.in/support/answer/what-s-the-process-for-return-and-replacement
Click to expand...
Click to collapse
I see this on that page -
Please note: Self Service RMA is only applicable to devices purchased on OnePlus.net. You will need to contact OnePlus Customer Support Team if you purchased your device from one of our official distributors.
So you can try that but I don't think Amazon will entertain you directly.
suraj.das said:
Shouldnt the mild shock be related to Earthing at your place?
Click to expand...
Click to collapse
First i thought so........then tried it at office and its the same thing......Basically issue arises when device is consuming AC current.......Power bank i didnt feel it
suraj.das said:
Shouldnt the mild shock be related to Earthing at your place?
Click to expand...
Click to collapse
It has nothing to with earthing/ground as the adapter is 2 pin and lacks the 3rd earthing pin.
Besides, I have used the same OP5 adapter with my OP2 and there's no buzzing effect. All my phones work perfectly with the OP5 adapter and with adapters from other manufacturers. including Samsung, Apple and Anker. You won't feel this when you're using a power bank.
Sharp-Razr said:
It has nothing to with earthing/ground as the adapter is 2 pin and lacks the 3rd earthing pin.
Besides, I have used the same OP5 adapter with my OP2 and there's no buzzing effect. All my phones work perfectly with the OP5 adapter and with adapters from other manufacturers. including Samsung, Apple and Anker. You won't feel this when you're using a power bank.
Click to expand...
Click to collapse
The thing is I have felt this buzzing effect on every metal phone I have used and charged at my home. But it does not happen when I charge it at my office.
suraj.das said:
The thing is I have felt this buzzing effect on every metal phone I have used and charged at my home. But it does not happen when I charge it at my office.
Click to expand...
Click to collapse
Bro, if you feel a buzz with all metal handsets there's some issue. Please check for earth leakage (earth faults increase during the monsoon) and power supply frequency. You may need to ask your electrician to check the wiring and the earthing in your home. Please do this at the earliest as faulty wiring is risky.
For e.g. I just checked at my place; voltage is 242 VAC, frequency is 50.01 Hz and earth leakage average voltage is 0.55V, well within recommended limits.
even i have this buzz effectt.. its both in office & at home.. earthing is perfectly fine at both the places..
in long run, this will affect the battery & the circuit of the phone..
I have this buzz effect too. Slight shock while the phone is charging.
But OP3 and OP3T is also metal and using the same socket and same charger, there is no shock in those devices.
It seems like only OP5 is affected.
I bought op5 128 from oneplusstore.in. Now I can't find a option to return it. When I click on "service request" under my op5 order, it shows only replacement option and not the return one. Have anybody done return through oneplusstore.in ?? if so please help!