Shield Controller Not Working - Shield Android TV Q&A, Help & Troubleshooting

Hi!
I just got a brand new nvidia Shield TV that came with a controller and a remote, the remote came with a full battery but the controller was completely dead.
I plugged in the controller and it lit up and connected to my Shield TV but the home/back buttons weren't working at all. I left it alone for a while and when I came back, all the lights were off except for the amber charging light and the controller is completely unresponsive...
I tried holding the nvidia button for like 2 minutes but nothing happend :/
Any ideas?

Try to reboot the nvidia shield TV Box with ethernet connection (or wifi if you could setup it already) - maybe you are missing some gamepad updates. In my case I got it working with my controller plugged in and updating (some updates appeared right in the first row of the launcher - some gamepad picture is depicted on it).

GuiltyGod said:
Try to reboot the nvidia shield TV Box with ethernet connection (or wifi if you could setup it already) - maybe you are missing some gamepad updates. In my case I got it working with my controller plugged in and updating (some updates appeared right in the first row of the launcher - some gamepad picture is depicted on it).
Click to expand...
Click to collapse
I had to connect it to my pc before I could reset it for some reason, the remote and controller were both really glitchy the first few hours but now they are both working fine

Related

My controllers aren't shutting off

Both my PS3 and Ouya controller will stay on all night while the Ouya is powered on and in standby. The only way to get the controllers to turn off is to power the console completely down. This is the second night my controllers were dead when I went to use them.
The controllers will shut off about 5 seconds from pulling the Ouyas power cord.
Sent from my Galaxy Nexus using xda premium
player911 said:
Both my PS3 and Ouya controller will stay on all night while the Ouya is powered on and in standby. The only way to get the controllers to turn off is to power the console completely down. This is the second night my controllers were dead when I went to use them.
The controllers will shut off about 5 seconds from pulling the Ouyas power cord.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
That's why I always drag my lazy butt up off the couch and hold that button for 8 seconds. It sucks. But for now at least it's the only way to turn the thing off (Ok, you could push the button for less time and then confirm with the controller...but while I may be able to get my lazy rear off the couch I'm still too lazy to carry a controller with me.)
What's odd though is that your controllers are dead from that. I'm still on the original AA's I put in mine when I got it at the end of May and I've had the controllers stay on overnight several times. I don't have a lot of time to spend playing it and I assume active use of the controllers drains power faster than leaving them on but inactive....but it still seems odd that yours would go dead that quickly.
I think the Ouya controller still has power but my PS3 has been found dead. Although honestly the PS3 controller was probably close to dying and I only charged it for like 30 minute before using it again.
So technically the controllers aren't being fully drained from 100%, but the problem is that the Ouya isn't telling the controllers to turn off after X time of inactivity. So while they probably don't use much power, they are still on and draining.
I have the same concern.
player911 said:
Both my PS3 and Ouya controller will stay on all night while the Ouya is powered on and in standby. The only way to get the controllers to turn off is to power the console completely down. This is the second night my controllers were dead when I went to use them.
The controllers will shut off about 5 seconds from pulling the Ouyas power cord.
Click to expand...
Click to collapse
I'm not sure why they're staying on all night, the OUYA controller should time out after I think 10 minutes of not being used, but I have run into the problem of the controller not shutting off when putting it into standby. I even did a hard restart and it still did it. the solution that finally worked was to unplug the battery from the controller. I've left my OUYA on for the majority of a month and it's only happened twice, so hopefully this helps you.
jhitesma said:
That's why I always drag my lazy butt up off the couch and hold that button for 8 seconds. It sucks. But for now at least it's the only way to turn the thing off (Ok, you could push the button for less time and then confirm with the controller...but while I may be able to get my lazy rear off the couch I'm still too lazy to carry a controller with me.)
{/QUOTE]
While I understand laziness, holding the button for 8 seconds can cause file errors (although it's not likely) and possibly even a soft brick. Using the controller may save you in the long run =)
Click to expand...
Click to collapse
The controllers do shut off after inactivity. The problem is the Ouya has a bug when in standby that causes it to wake up when anything happens on the HDMI port. So even if I have my TV on a different input when I turn it on it causes the Ouya to turn on and if the controllers are still on then they end up staying on because the Ouya stays on because I don't realize it's on because I expected it to be in standby.
Ouya is aware of this bug and working to fix it though: http://forums.ouya.tv/discussion/18...ep-mode-by-powering-down-by-controller#latest
If you actually power down the Ouya instead of just putting it into standby then the controllers do end up shutting down after a few minutes.
Hello folks! Well i have my Ouya and PS3 controllers both connected to the Ouya and i only have this issue with the PS3 controller.
My Ouya controller turns off after about 10-20min no matter if the console is on or on standby.
Sometimes i have the problem though, that my PS3 controller is left on when i completely shut down the Ouya and after turning it on it will automatically reconnect as the first controller. This annoyed me several times and i had to carry my PS3 controller out of range...

Mojo - Wont Boot

Hi all, My MadCatz mojo stopped working yesterday. At about 5PM it played a video in XBMC just fine. At 8PM I turned on the TV, it was only showing on 1/4th of the TV screen. I exited XBMC and the screen went black. I power cycled and the unit powers up to the static MadCatz logo and then stops. I left the machine unpowered since 10:30 last night. Today connecting to a monitor it is still like this.
System was stock less the root and play store mod. As far as I am aware system was completely idle between the times mentioned last night.
Not sure how to trigger a recovery console on the Mojo and I am not sure where to find the proper recovery console image.
Advice?
Percius.
Percius said:
Hi all, My MadCatz mojo stopped working yesterday. At about 5PM it played a video in XBMC just fine. At 8PM I turned on the TV, it was only showing on 1/4th of the TV screen. I exited XBMC and the screen went black. I power cycled and the unit powers up to the static MadCatz logo and then stops. I left the machine unpowered since 10:30 last night. Today connecting to a monitor it is still like this.
System was stock less the root and play store mod. As far as I am aware system was completely idle between the times mentioned last night.
Not sure how to trigger a recovery console on the Mojo and I am not sure where to find the proper recovery console image.
Advice?
Percius.
Click to expand...
Click to collapse
On the Ouya you held the alt + print screen key while pressing I (not L) every 3 seconds while the system booted. Dont know if that works but its worth a try.
I can confirm that the fastboot command still works and that I can get into bootloader mode using a USB A to A cable. That being said I don't have any system image to flash to the device nor do I know how I would flash such an image without ADB or recovery console access.
You're console may have gone to sleep and just needed to wake up by waking up the CTRLR and moving the analogs around. But that sounds odd that it would remain blank, even after showing the Mad Catz boot screen.
If that still doesnt work, I suggest sending a support ticket to http://support.madcatz.com/

If your controller wont turn on

Charged my contoller overnight and today it wouldnt turn on. This scared me and thought my contoller broke. After googling I found a fix.
https://forums.geforce.com/default/topic/837081/shield-controller-wont-turn-on/
Basically hold the power button for about a minute. Mine took about 30 seconds and it turned back on.
Sent from my SM-N910T3 using Tapatalk
Thanks thought my controller was dead
Sent from my SM-P600 using XDA Free mobile app
Thank you a million time for this post. I thought mine is dead too! Working now! =)
You're a life saver thanks
Sent from my SM-G930V using XDA-Developers mobile app
You're the man, I also noticed that holding it down for a minute didn't work, so what I did was hold down the symbol and plug it into the charger and the light came on. Thanks a lot for this bro!
lol thats how you pair them anyway...no?
i have a seperate issue but just as i started writing this i think i know the solution lol. my nvidia shield tv remote (not controller) stopped working months back but i think i read that it connects by bluetooth so as i have sixaxis paired to my ps3 controller automatically at boot im guessing this has over written the bluetooth i can use to connect the remote
My god, thank you so much !
There is also a "factory reset" type feature. If you hold the home and back button for about 30 seconds. You will then have to re-pair the controller to the shield.
Also, if your controller Nvidia logo lights up, but the home, back, and play button do not power on, holding the logo button for 15 seconds or so will fix that issue each occurance. Temporary fix to the problem of unknown cause!
Well, I have a problem. For 2 days now my Shield controller is no more paired to the Shield TV.
That only works on USB but no more in BT. And when I try to pair the two devices there is only lights flashing.
I have try your advice for reset the controller, and I have updated it on my computer but nothing change...
Does someone have an Idea please ?
I had a similar thing a few weeks back. I thought it was dead but after leaving everything unplugged over night and then repeating the pairing process (for the 50th time!) it just worked again suddenly.
I had the same problem with my nVidia Shield TV Pro 2017 after I turned it off. However, after plugging in the game controller and leaving it in for about 10-15 seconds - it starts up on its own. No need to do anything else. Clearly this device was not meant to be turned off under normal circumstances
aznmode said:
Charged my contoller overnight and today it wouldnt turn on. This scared me and thought my contoller broke. After googling I found a fix.
https://forums.geforce.com/default/topic/837081/shield-controller-wont-turn-on/
Basically hold the power button for about a minute. Mine took about 30 seconds and it turned back on.
Sent from my SM-N910T3 using Tapatalk
Click to expand...
Click to collapse
Thank you so much saved me from spending on a replacement!!
Have shield controller looks dead.. charge light works, sometime shows amber or green. But doesnt power up with all tricks tried.
i tried to touch nvidia shield logo for 30s, 1min, 2min still it didnt light up. please help guys!!!!
karthik4yu said:
Have shield controller looks dead.. charge light works, sometime shows amber or green. But doesnt power up with all tricks tried.
i tried to touch nvidia shield logo for 30s, 1min, 2min still it didnt light up. please help guys!!!!
Click to expand...
Click to collapse
mine is not turning on after doing all of the mentioned above. the orange light indicator works though but its not turning on anymore. any advice?

How do you put SATV into fastboot/recovery using the power button?

Anyone have a link to a video showing how to use the power button to put this thing into fastboot/recovery?
I have a unresponsive unit that I want to flash. Seems like I can't get it into recovery but I'm not sure if I'm doing it correctly.
Here are my steps:
- Unplug everything from shield and unplug power from wall
- Plug in USB OTG cable from computer to shield tv (no lights from shield at this point)
- Plug in power cable to shield tv (power still unplugged from wall, no change to shield)
- Hold power button on shield tv for 3 seconds (nothing happens on shield, no lights or indication)
- Let go of power button and plug in power adapter to wall (light on shield turns on at this point)
- Nothing happens, no HDMI output and no indication from PC that a device is connected.
Any help?
FYI from nVidia website:
Code:
HW method:
- Disconnect power cable
- Insert USB OTG cable and make sure to connect other end to a host PC
- Connect power cable to SHIELD
- Quickly start pressing power button for ~3 seconds
- Do not hold the button and connect power supply afterwards
- HDMI TV should be always connected to SHIELD
I've booted mine over 100 times and only got in to work once, and can't reproduce the results. I have posted a similar thread, and couldn't find anything, but I'm terrified of something causing an unbootable device again because of this reason. If I find anything else to help out, I'll let you know, but my best advice is just keep trying, a lot. Don't quote me here, bit I think when I got it to boot sucessfully, I wasn't holding the button, I was tapping it for 3 seconds. Fairly quickly, but not super fast tapping. Some users report holding it works, but that didn't seem to for me.
Its a ***** to do with the hardware buttons but I have done it when I had a bootloop. If you can get it to boot normally its far easier to do it via adb "adb reboot bootloader". And if your rooted you can just use a sideloaded reboot manager app.
Yes doing it with a rebooting app or by connecting to a computer is the way to go.
baileyjr said:
Its a ***** to do with the hardware buttons but I have done it when I had a bootloop. If you can get it to boot normally its far easier to do it via adb "adb reboot bootloader". And if your rooted you can just use a sideloaded reboot manager app.
Click to expand...
Click to collapse
tailslol said:
Yes doing it with a rebooting app or by connecting to a computer is the way to go.
Click to expand...
Click to collapse
It's not responding, so they basically need to recover a soft brick, which is why I'm going to assume that they posted here. Someone needs to figure out a better trick, or they need a better method for any successor to this. Especially since it supports fastboot oem unlock.
kdb424 said:
It's not responding, so they basically need to recover a soft brick, which is why I'm going to assume that they posted here. Someone needs to figure out a better trick, or they need a better method for any successor to this. Especially since it supports fastboot oem unlock.
Click to expand...
Click to collapse
i hope nvidia put a timer trick or something to boot it in recovery mode ,maybie hold the button some secs.
maybie you will find some info in the shield documentation?
edit:found something i guess :
HW method:
- Disconnect power cable
- Insert USB OTG cable and make sure to connect other end to a host PC
- Connect power cable to SHIELD
- Quickly start pressing power button for ~3 seconds
- Do not hold the button and connect power supply afterwards
- HDMI TV should be always connected to SHIELD
Alternative method:
- Perform software shutdown on SHIELD by holding Power button for 10 seconds
- Connect USB OTG cable to SHIELD
- Start pressing power button for 3 seconds
- HDMI TV should be always connected to SHIELD
then you can use nvidia full recovery images to flash the shield to factory firmware.
tailslol said:
i hope nvidia put a timer trick or something to boot it in recovery mode ,maybie hold the button some secs.
maybie you will find some info in the shield documentation?
edit:found something i guess :
HW method:
- Disconnect power cable
- Insert USB OTG cable and make sure to connect other end to a host PC
- Connect power cable to SHIELD
- Quickly start pressing power button for ~3 seconds
- Do not hold the button and connect power supply afterwards
- HDMI TV should be always connected to SHIELD
Alternative method:
- Perform software shutdown on SHIELD by holding Power button for 10 seconds
- Connect USB OTG cable to SHIELD
- Start pressing power button for 3 seconds
- HDMI TV should be always connected to SHIELD
then you can use nvidia full recovery images to flash the shield to factory firmware.
Click to expand...
Click to collapse
Been through it all. Soft bricked my shield, and spent an hour trying that. Only got it to work once and stopped playing with it.
kdb424 said:
Been through it all. Soft bricked my shield, and spent an hour trying that. Only got it to work once and stopped playing with it.
Click to expand...
Click to collapse
I got it to work with the hardware (plugging in the power cable) method as mine was in a bootloop. I found it difficult because it hard to know exactly where the power button was because its not a raised button. Once I figured out the specific location of the power button I could do it reasonably consistently, like 1 in every 3 attempts. Of course your device may just be faulty unfortunately.
baileyjr said:
I got it to work with the hardware (plugging in the power cable) method as mine was in a bootloop. I found it difficult because it hard to know exactly where the power button was because its not a raised button. Once I figured out the specific location of the power button I could do it reasonably consistently, like 1 in every 3 attempts. Of course your device may just be faulty unfortunately.
Click to expand...
Click to collapse
Correct me if I'm wrong, but the power button is the whole thing. If I touch anywhere on the button at all, it'll put my shield to sleep, or wake it. That being said, I could have a faulty device as you have stated. I'd really like someone to put a video on youtube of a sucessfull run just to try to match it as close as possible, because 1/. runs is much better than my 1/100 or so runs.
No,it is just the nvidia logo,it is written in the manual and on the plastic cover when you un box it.
A user from another german forum got the right trick for timing, so it should work nearly every time to enter the bootloader :
HW method:
- Disconnect power cable
Click to expand...
Click to collapse
it's needed to make sure that the device is switched off
- Insert USB OTG cable and make sure to connect other end to a host PC
Click to expand...
Click to collapse
If you want only to test how to enter the bootloader, it's not mandantory atm.
- Connect power cable to SHIELD
- Now WAIT for ~2 seconds
Click to expand...
Click to collapse
Just count: 21...22.. if you don't know how long are ~2 seconds
Now press the power-button for ~6 seconds
Click to expand...
Click to collapse
The power-button is the sensor area with the NVIDIA Logo on the shield TV
- HDMI TV should be always connected to SHIELD
Click to expand...
Click to collapse
yes, otherwise you can't see anything.
Click to expand...
Click to collapse
Is there a visual cue for holding for 6 seconds? I noticed the NVIDIA splash screen appears right around 2.5-3 seconds, is that too late or right when I should begin holding power?
What worked for me was letting the unit sit unplugged WITHOUT the OTG cable for about 10 or 15 minutes. I then prepared myself to plug the ac adapter back in and almost immediately pressing the 'on' button thereafter. Got to the bootloader and was able to recover from there.
According to the Nvidia Shield information page, you plug the computer into the Shield's micro usb. Unplug the Shield's power. Wait like 10 seconds or so. Plug it back in. As soon as you see the light come on, wait for about 2 secs. Then hold down the power button till the bootloader comes up. It should come up within 6 secs, maybe sooner. That's it. Basically like what scorpio16v quoted. What Nvidia doesn't tell you, is that it doesn't have to be plugged into your computer. For example, I was able to get my Shield TV to bootloader using this built in hardware method by plugging it into my OG Shield via otg adapter on the micro usb cable.
Saw this on the Shield User Guide:
Reset Using NVIDIA Button on SHIELD
To access the fastboot menu:
1.
Turn off your SHIELD.
2.
Unplug the power cable from your SHIELD..
3.
Connect your SHIELD to your PC/Mac/Linux machine's micro USB port.
4.
Plug the power cable back into your SHIELD.
5.
Wait 2 seconds, and then hold the NVIDIA button for 5-6 seconds until you see the fastboot menu on the display.
Here's a link to the guide
http://support-shield.nvidia.com/android-tv-user-guide/index.htm#t=About_SHIELD.htm
I don't know about fastboot but to reboot into Recovery, simply attach a USB keyboard and press ALT +PRINT SCREEN + i (same as the Ouya)
dark_saian said:
I don't know about fastboot but to reboot into Recovery, simply attach a USB keyboard and press ALT +PRINT SCREEN + i (same as the Ouya)
Click to expand...
Click to collapse
good to know!
it seems it works on fire tv too!

Nvidia Shield Pro (Has Power, no Video)

I recently went to use my Nvidia Shield Pro (500gb) and the unit powers on and stays on but there is no video or image displaying. I've tried it on my 4K TV, PC monitor and a 720P monitor, different cables, and still nothing. I've gone through the different procedures to reset and get into fastboot and nothing has worked. When I connect it to my PC or laptop to try and get into fastboot, I am not sure if it is being recognized as I don't see anything populating on the PCs to show that it is connected. Are there other procedures to hard reset? Is there somewhere I can send it for repairs? Thanks!
same problem : ( any solution ?
Same problem, just happened this week. System was working fine, then one day turned on, the system lite is sold green. No picture on the screen. Unable to access safemode or fast boot.
Last update installed a was a few days ago before the issue.
I have no mods or unlock. My systems is 100% stock Shield TV Pro 500gb
Happened to me last night. Black screen on my 4K TV, but it works fine on my other 1080p TV. Nvidia customer support claims there's on known issue, but it's coming up on their forums as well...guessing it's a software thing?
Had the same problem but no video also on a 1080p TV I contacted customer support and got a RMA done on my unit.
Hmm... interesting, my dads is doing the exact same thing... Anyone find a solution yet? I get no video and solid green light. I have tried everything I could find online to get into fastboot or whatever but no luck.
My 2015 Shield Pro died a few days after the 7.2.2 release. Not saying that was the problem, just that was the timeframe.
I can turn the unit on by unplugging the power brick, then reattaching power. Green light turns on but doesn't drop to the lowest brightness after a bit as previously configured. Has no HDMI output and can't hear the fan nor the drive spin up, doesn't respond to pings.
What I can do though is turn off the Shield by holding down the power button for six seconds. Remote and Controller, no effect.
Out of warranty and I haz a sad.
Same problem powers on and off, green light lit but no display, when I hook up to pc it shows apx
Hello,
i got the same problem, powers on and off, green light lit but no display, when I hook up to pc it shows apx !
I searched a lot and did not find a solution. It must be a software problem.
I hope that more people with the same problem comment on this thread !
in my case it is the ribbon cable (the HDD is not powering up)
Sadly I haven't found a way to buy this POS https://item.taobao.com/item.htm?id=537879306182
ribbon cable is just not good enough to provide power to a hdd over time. swap that drive out for low power ssd
I have a 2017 shield tv with this problem. Plugged in the green light comes on then nothing after that, no change at all on screen or to the light. I have several Shields and swapped things around, working cords, power supplies, working game controller, working USB keyboard etc. No fast boot and my computer does not recognize it when it is plugged in to it.

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