Issues jumping to T-Mobile on Project Fi. - Nexus 6P Q&A, Help & Troubleshooting

As the title says, my phone does not connect to T-Mobile towers, I have to force jump to Sprint. Project Fi says the device is "not fully compatible" and that seems like a crock of ****, it's a goddamn Nexus 6P, you know the one the carrier is made for!
Anyway, can anyone give me some direction here? I've tried pretty much everything on the software end, so I thought it must be on their end and they blamed the device so.

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Sprint hero on VZW

Hi I am wondering if I can activate a sprint hero on a vzw network and if so would they force me to get a dataplan. I really would like and android phone but don't want a dataplan. I am near wifi most of the time. I thought about cloning esns with the new eris but since it would be to avoid fees I think it would land me in some trouble.
What do you guys think? I thought about the vx6900 but no wifi and the bluetooth doesn't work in their build.
Thanks,
Isaac.S
why not just get the eris ....its the same thing as the hero but with out sprints crapware on it???
I don't think they would allow the handset to be activated. Plus, you'd have to start a sprint contract, cancel it, get charged for the device in order to get the thing in the first place.
As 702 said, just get an Eris, it's the same device and meant for VZW. Personally, I don't see why you would want to pay the much higher plan costs for VZW anyway.
Well I wouldn't mind switching but friends are all on verizon and it has the best coverage where I am. I would be purchasing a full price device from sprint to activate on verizon and selling my upgrade device ie droid or eris. What I am trying to avoid is shelling out an additional 30 a month for data.
Having a phone that relies so much on the internet might be kind of pointless without a data plan.
Also, with Sprint's "any mobile" it won't cost you a cent (or minutes) to call them Sprint to VZW. Nor will it cost you if they call you.
The device cost thing isn't a hurdle if you can afford it, which you seem to be able to.
The big hurdle is getting VZW to add the MEID to their database and allowing the handset onto the network. I don't think they will from prior attempts of my own.
thanks for the meid info ekinnee. I thought I had heard that verizon is pretty good about adding devices but maybe I was wrong about that.
Thanks,
Isaac.S
isaacws said:
thanks for the meid info ekinnee. I thought I had heard that verizon is pretty good about adding devices but maybe I was wrong about that.
Thanks,
Isaac.S
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Some are, some aren't...you're kindof at the mercy of whatever store reps you get (Verizon has a big thing a while back about being willing to put any device on their network). Best bet is to ask the VZ Rep.
EDIT: I do believe they will still force you into a dataplan. The store I went to used to do datablocks and they claimed they couldn't (either through technology or policy) do that on newer smartphones. Just about every provider requires a data plan for smartphones these days.
In my opinion, as like many of the others that posted here, I would just get it on Sprint. With Sprint, you now get unlimited free calling to ANY cell phone, even if it is on Sprint, Verizon, AT&T, T-Mobile, US Cellular, you name it. Also, I have a feeling eventually someone is going to come out with a way to enable "Roaming Only" in the Hero... which basically means if you enable it, you will ALWAYS be using Verizon's service instead of Sprint. Also, Sprint is cheaper, so I'd just go with Sprint if I were you.

T-Mobile internet just stopped working on my N1.

I am chatting with T-Mobile customer service now, we'll see what they say but as of now if I go online a T-Mo page pops up and this is what I get:
"To connect to the web with the device you are using, you will need a webConnect data plan"
Did anyone have anything like this happen to them?
same problem here. i called they had no idea plan looked fine and told me i would need to call htc. weird thing is i have a nokia n900 that is fine i swapped the sims and same message on the nexus but the n900 still works.
Same here, I hope they fix it soon. Worked fine last night.
Did it just start for you? I didn't notice until early this morning. This might be happening all over. The t_mobile said my network needed to be updated. Had me remove the battery and still nothing. She then said it's outta her hands and gave me a Google number.
I am not calling yet. Still waiting to see what happens. Thing is, I can go to google and search -- results come up. So the web is working, its just like t-Mo restricts it when trying to go any further.
The lady said they might have me swap out the phone. But my phone is perfect - no dust, or anything like that, so I will do what it takes to not do that.
I am guessing this rep doesn't know what's going on. At least I hope.
EDIT: I am from the Philadelphia area BTW.
Double Failure in West Texas, best I can say it it was around 2:30am Mountain. TWO Nexus (Nexi?) crapped at the same time, wifi connection still worked.. just got off the phone with T-Mobile and they tried to pass me off to Google and I dug in heels and got a supervisor... and he said they had a LOT of calls coming in for the same thing. Got them to file a trouble ticket. Gotta be something in their network, was SHOWING a solid 4 bars of 3G AND/OR EDGE (I swapped them by hand) and nutting, nada.. "you need a webconnect data plan"... and they checked our account and it was all set up right.
Sounds like someone farkled something up real good.
Wow so it doesn't seem to be just in my area. I too always get 3-4 bars of 3G. I wonder if this is just a problem for N1's?
booloobunny said:
Wow so it doesn't seem to be just in my area. I too always get 3-4 bars of 3G. I wonder if this is just a problem for N1's?
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I moved the sim card over to one of my old G1's (thank goodness still had battery in it) and things worked just fine.. so yeah, someone ginked the T-Mobile network to.. not recognize the N1 for a data plan? Since it's 'not a T-Mobile device'??? Ohhhhh this is gonna get ugly..
This just popped up on the T-Mobile forums...
"Nexus Webconnectivity Issues: 1/29/10 (starting around 3:30am cst)
There is apparently an issue going on with web connections that started around 3:30am cst today. A phone call to T-Mobile tech support got routed to HTC tech support, and they are well aware of the issue. They say they have been flooded with calls regarding the issue. As of 6:30am, they have no idea what is causing the problem but are looking to the issue. They hope to get the issue resolved as soon as they can identify the problem. If anyone representing T-Mobile can get us more information, it sure would be appreciated. Tech support was rather vague."
Just out of curiosity, is anyones nexus 1 receiving data on T-Mobile right now?
Only via WiFi
webConnect data plan
Same thing just happened to me at about 7:45 am. It was working fine earlier this morning, then suddenly I get the webConnect data plan message and it won't connect over 3G or Edge. I live in Indianapolis, IN.
Wow why now,when I'm ordering mine today. =/
Something tells me that its a scheme of them trying to lock everyone into that awful 500a month 80 dollar plan...
Same Issue in NYC as well!
I have called T-Mobile and HTC. This is without a doubt a TMO problem and the reps have no clue! All they do is switch you over to HTC Tech support, lol! The endless loop until someone figures out whats wrong.
Out of curiosity, are those that are having problems currently enrolled with the G1 data plan? I am still using my older G1 data plan for 24.99 per month and was told I did not have to change my plan.
Also, its not totally out. My VOIP software is working and connecting fine. Seems to be only web browser.
dave98rt said:
Just out of curiosity, is anyones nexus 1 receiving data on T-Mobile right now?
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Getting data on my Nexus One - 3G Outside of Chicago Android data plan.
Same problem in Atlanta
Definately the broswer. News/weather widget works till you try to get to the full story, then craps out. Ohm, market is broke too.
ilanad said:
Definately the broswer. News/weather widget works till you try to get to the full story, then craps out. Ohm, market is broke too.
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Click to collapse
So it twitter connectivity via API
I'm thinking Old Data Plans are the problem!
I am thinking the only N-1s with a problem are G-1 converts that have older "cheaper" data plans. TMO can't force you out of that plan but maybe they tried switching something and forgot to include that! Maybe a stupid idea but it is a feasible one. The newer "android" plans are alot more money!
I'm on the android plan and not working
Maps and G mail also broke.

My 3g LITERALLY doesn't work

I was trying to do a speedtest, and it didn't budge at all. This has been happening for quite some time and I actually had a chance to try 3g since it wasn't switching at all. WELL it didn't work and there was almost a halt of data until 3.5 g kicked in.
Any ideas? And while we are on the topic, for some reason when i tried flashing the radio update image from modaco via RA, it gave me the android out of the box every time.
Bump. I'm on T-Mobile 3g.
where do you live?
if it didnt budge, do you even have an internet plan? like can you browse the web and stuff?
follow the wiki's... theres not much more to be said about flashing things... they are as straight forward as it gets... if you cannot figure them out you really should not be messing with your phone...
I am so pissed with this phone and Google's support,my 3G is worse than ever,right now I have a G1 and this **** called Nexus One on the table,the Nexus' 3G signal is sooooo bad,it does fluctuate so much and so often....if I turn it upside down the 3g signal becomes more stable.
I called Google customer service and they tell me to dial *#*#4636#*#* and go through some of the settings,it did not do any better,they guy ended up apologizing and saying....well you have 14 days to test the device otherwise you can return it....what an advice from Mr Google.
And this is the company that is going to release this piece of art for other cell companies and networks,hope they do a better job.I can see a bunch of these phones for sale all over....unless they do something.I have had the phone for 24hrs with the new OTA update.
yes. It works fine on EDGE and 3.5 G (H) I really have no idea how to fix it

T-Mobile sent me a txt message...

I was sent an automated txt message saying I 'qualified for an upgrade', so, for grins and chuckles I called to kind of inquire. I think the lady was from India or something because I don't think she quite understood what I was asking but, she did inform me that their trying to upgrade all their customers to equipment compatible with At&t. She also informed me that equipment changes must be made before May 2012 when the conversion to At&t is complete. Startling news considering I thought the FCC is still mulling over the legal stuff and here I'm told the deal is already done.....sucks if it's true because I loathe At&t with a passion. Just thought I share this information with all of you.
She's probably just giving you generic whatever and has no idea on what's going on really.
Recently I've noticed a peculiar increase in dropped calls on my and my wife's G2s, as well as two friends... li wonder if we were pushed the same OTA upate, either that or the AT&T network switch may have already happened
Well the odd thing(s) I've noticed is a specific area where I used to get full bars of 3G has now reverted to EDGE service. I say odd because T-Mobile was the only 3G service in said area not even Verizon or Sprint had 3G. Now all of a sudden At&t pops up, which never did before.
I called again because I was curious about the LG G2X and I was told similar information regarding At&t and May 2012. I really am a tad concerned, anyone else have any info regarding this date? I don't mean to come off paranoid but, that's 2 people now that gave the same exact date.

Do you regret spark?

Do you regret getting a spark phone? I really hate the idea of losing simu voice and data. To those of you that used to multi tasking-do you miss that? Enough to want to switch back to a 2 band phone?
Sprints coverage map says I live in a perfect spark area, but they say that about 4g too and I get speeds of .55u, .65d 80p (last speed test). So I am nervous about trusting that-starting not to trust anything from Sprint. It just seems ridiculous to be the only us carrier not to support simu v/d. From what I have found voLte is not a priority. On Sprint community some reps are saying that they are "working on fixing spark to allow v/d" but is that like saying we are working to pay down the national debt (to quote another frustrated user). V/d on Wi-Fi is pointless to me- if I am at home I can use my house phone or my computer so I don't need both, but away from home is when I need simu v/d.
Not enough to switch back to my s4.
Yup I hate that u can't simultaneously talk and data on network
dvtmg704 said:
Yup I hate that u can't simultaneously talk and data on network
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Click to collapse
That is what I am really afraid of. I have a bed feeling I will regret it.
Ya it really sucks sprint made all new phones with sparks without even having it deployed all over the country wish these crappy sparks phone tech would have waited jnyell they could have figured out how to get volte working properly. The note4 easliy could have waited and not forced that crap sparks on us
Sent from my SM-N910P using Tapatalk
---------- Post added at 09:58 PM ---------- Previous post was at 09:58 PM ----------
sliverr7x said:
Ya it really sucks sprint made all new phones with sparks without even having it deployed all over the country wish these crappy sparks phone tech would have waited intel they could have figured out how to get volte working properly. The note4 easliy could have waited and not forced that crap sparks on us
Sent from my SM-N910P using Tapatalk
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Click to collapse
Sent from my SM-N910P using Tapatalk
Nope not at all. Very rarely do I find the non-simultaneous voice/data thing a problem. Besides this is a temporary thing until they get VoLTE going by 2016. Having spark and getting LTE in interior of buildings is well worth the trade-off.
Sent from my SM-N910P using Tapatalk
slickdaddy96 said:
Besides this is a temporary thing until they get VoLTE going by 2016.
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Click to collapse
The problem I see with that is-this is Sprint we are talking about here. More than likely they will have some backward 3rd world engineered system that gets delayed 2 years then when it gets half deployed they will realize they forgot to include an on switch or something, and end up scrapping the entire idea. I hate to plan on them doing anything when they say they will. Better off planning that it will always take them an entire contact period longer than what they expect.
I love the idea of better penetration I am just afraid of the wrong kind since we are dealing with Sprint lol.
slickdaddy96 said:
Nope not at all. Very rarely do I find the non-simultaneous voice/data thing a problem. Besides this is a temporary thing until they get VoLTE going by 2016. Having spark and getting LTE in interior of buildings is well worth the trade-off.
Sent from my SM-N910P using Tapatalk
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Do have a link verifying that information?
Sent from my SM-N910T
http://s4gru.com/index.php?/blog/1/...th-domestic-and-international-volte-carriers/
w7excursion said:
http://s4gru.com/index.php?/blog/1/...th-domestic-and-international-volte-carriers/
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That is a really old article that has no backing from Sprint. Especially since Sprint has said it is not planning to do volte. Not to mention that according to the article we should expect it now and not in 2016. Sorry but that is just speculation. Granted even if it was an official Sprint release I would not hold my breath. I would love to see it, but I highly doubt it will happen in the next 2 years.
Where is your link proving somebody still in charge has said that? Anybody from Softbank? I don't think so. I'm sure you can get a s3 for cheap still these days lol. Then you can rid yourself of your distrust from your best frienemy sprint lol. Not that serious to me. http://telecoms.com/304831/sprint-to-take-its-time-over-volte/
w7excursion said:
http://s4gru.com/index.php?/blog/1/...th-domestic-and-international-volte-carriers/
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Click to collapse
Old and dated information
Sent from my SM-N910T
w7excursion said:
Where is your link proving somebody still in charge has said that? Anybody from Softbank? I don't think so. I'm sure you can get a s3 for cheap still these days lol. Then you can rid yourself of your distrust from your best frienemy sprint lol. Not that serious to me. http://telecoms.com/304831/sprint-to-take-its-time-over-volte/
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Click to collapse
I am not trying to be argumentative here I am just trying to have realistic expectations. You are correct Sprint has not said that it will not ever do VoLte, but they have said it is not a priority, so it is more a matter of when. According to the second article “The reason you don’t see us rushing to VoLTE is because we’ve already got a strong HD Voice programme, and we’re rolling out a VoWifi product offering too. Over time, we’ll be evolving to VoLTE, but less aggressively because we’ve got a successful technology.” I take that to mean not anytime in the near future- maybe our 3-5year plan, no where do they say 2016 either.
They hopefully have figured out that this is much more of a big deal than they initially thought. Personally I take Sprints lack of talk about VoLTE to mean they are not worried about it much. They have to be worried about it but that does not mean that they will take action any time soon. Hey maybe they are planning a surprise gift for us and will boom one day have Volte ready for us overnight- but like I said I want to be realistic. Historically speaking Sprint has been the king of technical blunders.
It is not that I dis like Sprint or that I distrust them. I think that they are trying but they are such a organizational mess and never seem to actually have thought out their plans before they implement them. I have been with Sprint long enough to know that whatever the project or upgrade- it will inevitably take longer than they announce- without fail. I know enough to not plan my future on what Sprint says is coming- that will only lead to disappointment and anger.
Most people seem to complain about connection service or customer service. I love the voice coverage, data coverage and speeds have always been (and still are to be desired) they are much better than historically but in comparison the other networks do data much better. Customer service has never been a problem for me- phone reps are A+ in my books but then again I have always contacted employee care and not regular overseas CS. My CS experience w VZW was horrendous in comparison to Sprint. In store it is hit and miss- but since I rarely ever go to a store that is not an issue for me. They do need to work on consistency.
I already have a dual band s4 so I can do SVD, but I am trying to figure out if the idea of potentially "faster" data is worth losing SVD. Most phone calls end up with some SVD right now, so what I am going to try to do is resist doing it and see how pisd I get.
My biggest worry is GPS and SVD as well as streaming and calls. I know back in the day that I would stream hockey games and sometimes I would end that and have VMs piled up, other times using a hotspot my dad would get upset because he would get kicked off his connection when the phone rang. I never figured out why sometimes a call would interrupt the data connection and others it would not. It always seemed that if it was a nonstop stream - that the voice call would not interrupt the data call.
Heres the thing....when I first got the note 4 I was upset because I felt mislead due to the fact that nobody informed me of the no V/D situation but I can say that VOLTE is coming I work on cell towers building the infrastructure for sprint AT&T and Tmobile when I had my S2 I never really had true 4g. But then I got my s4 and it was worth the wait....be patient young grass hopper good things come to those who wait....and remember the sprint customer service will tell you.... if you really need voice and data at the same time just use wifi....I mean vome on its 2015 doesnt everyone have wifi enabled cars? Lmfao
speedee12 said:
I am not trying to be argumentative here I am just trying to have realistic expectations. You are correct Sprint has not said that it will not ever do VoLte, but they have said it is not a priority, so it is more a matter of when. According to the second article “The reason you don’t see us rushing to VoLTE is because we’ve already got a strong HD Voice programme, and we’re rolling out a VoWifi product offering too. Over time, we’ll be evolving to VoLTE, but less aggressively because we’ve got a successful technology.” I take that to mean not anytime in the near future- maybe our 3-5year plan, no where do they say 2016 either.
They hopefully have figured out that this is much more of a big deal than they initially thought. Personally I take Sprints lack of talk about VoLTE to mean they are not worried about it much. They have to be worried about it but that does not mean that they will take action any time soon. Hey maybe they are planning a surprise gift for us and will boom one day have Volte ready for us overnight- but like I said I want to be realistic. Historically speaking Sprint has been the king of technical blunders.
It is not that I dis like Sprint or that I distrust them. I think that they are trying but they are such a organizational mess and never seem to actually have thought out their plans before they implement them. I have been with Sprint long enough to know that whatever the project or upgrade- it will inevitably take longer than they announce- without fail. I know enough to not plan my future on what Sprint says is coming- that will only lead to disappointment and anger.
Most people seem to complain about connection service or customer service. I love the voice coverage, data coverage and speeds have always been (and still are to be desired) they are much better than historically but in comparison the other networks do data much better. Customer service has never been a problem for me- phone reps are A+ in my books but then again I have always contacted employee care and not regular overseas CS. My CS experience w VZW was horrendous in comparison to Sprint. In store it is hit and miss- but since I rarely ever go to a store that is not an issue for me. They do need to work on consistency.
I already have a dual band s4 so I can do SVD, but I am trying to figure out if the idea of potentially "faster" data is worth losing SVD. Most phone calls end up with some SVD right now, so what I am going to try to do is resist doing it and see how pisd I get.
My biggest worry is GPS and SVD as well as streaming and calls. I know back in the day that I would stream hockey games and sometimes I would end that and have VMs piled up, other times using a hotspot my dad would get upset because he would get kicked off his connection when the phone rang. I never figured out why sometimes a call would interrupt the data connection and others it would not. It always seemed that if it was a nonstop stream - that the voice call would not interrupt the data call.
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Click to collapse
I can tell you being I build sprints infrastructure that they are keeping it hush hush but we are building the 65 mhz. System right now and when we get that done they will roll out an update and flip the switch on VOLTE. Its classic sprint to not give any ETA. Hold tight VOLTE is on its way.....I six more months tops
Sherbon26 said:
I can tell you being I build sprints infrastructure that they are keeping it hush hush but we are building the 65 mhz. System right now and when we get that done they will roll out an update and flip the switch on VOLTE. Its classic sprint to not give any ETA. Hold tight VOLTE is on its way.....I six more months tops
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Will it require new phones?
Sent from my SM-N910T
No we will have Volte on the note 4 we have now
Sherbon26 said:
No we will have Volte on the note 4 we have now
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Click to collapse
Anyway to verify what your saying?
Glad to hear we might eventually have VoLTE. Even though at home and work I have WiFi and it's rare for me to be browsing the Web while on a call anyways. And just an FYI anyone experiencing alow data look up the classic tutorial about zeroing out sprints proxys. Using ##3283# the ones you zero out are under Multimedia and DSS. You need your MSL which you can get from Sprint. They tried to screw me around but the first rep I had was a moron and said that I was trying to SIM unlock my phone when really I wasn't and even I was that isn't the code I need. Just tell them you're having data issues and you want to reset your profile using ##786#(I think that's the one) and it's asking for your MSL and if the rep isn't a complete idiot they'll just give it to you. Zero out proxys, reboot, profit. Another FYI if you update PRL or profile after this mod it will put them back so you'll have to repeat. My speeds went up about 20%~ after on my note 4.
ubigred said:
Anyway to verify what your saying?
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Click to collapse
We have multiple bands and I believe our Note 4 has the one needed for VoLTE I just don't think it's used just yet. I could be wrong though I'm just taking a shot in the dark going off the fact that this phone supports sprint spark.
Invisibility said:
Glad to hear we might eventually have VoLTE. Even though at home and work I have WiFi and it's rare for me to be browsing the Web while on a call anyways. And just an FYI anyone experiencing alow data look up the classic tutorial about zeroing out sprints proxys. Using ##3283# the ones you zero out are under Multimedia and DSS. You need your MSL which you can get from Sprint. They tried to screw me around but the first rep I had was a moron and said that I was trying to SIM unlock my phone when really I wasn't and even I was that isn't the code I need. Just tell them you're having data issues and you want to reset your profile using ##786#(I think that's the one) and it's asking for your MSL and if the rep isn't a complete idiot they'll just give it to you. Zero out proxys, reboot, profit. Another FYI if you update PRL or profile after this mod it will put them back so you'll have to repeat. My speeds went up about 20%~ after on my note 4.
We have multiple bands and I believe our Note 4 has the one needed for VoLTE I just don't think it's used just yet. I could be wrong though I'm just taking a shot in the dark going off the fact that this phone supports sprint spark.
Click to expand...
Click to collapse
Wrong.
It has nothing to do with bands.

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