Hello, I will forward my message to Motorola support here about the issue and hopefully somebody will be able to help. I already did several factory resets with no success and I can't make Motorola support let me send my phone to them to US from Canada for a repair unless I have an american address to send the phone from.
*Message regarding details about the issue*
My wifi, bluetooth and wifi tethering & portable hotspot stopped working completely(NFC still works). Whenever I am trying to turn them on, the switch just always goes back to off from on, although wifi is always present on battery use as if it was on. All of the features stopped working after few days of my phone acting strange. My phone started draining battery from 100% to 0% in like 40 minutes while it was just laying in my pocket, it would sometimes randomly turn off and lose about 50-70% of battery when I would turn it back on. All of that was followed by crazy overheating. After another random turn off at 6% of remaining battery, I charged it up and turned it on and wifi, BT and hotspot didn't work at all after that. Mobile internet still works fine and battery is fine now. I tried doing factory reset twice but it didn't do anything. Also it all happened when I went on vacation to Ukraine and started using Lifecell operator (I was using it before during vacations in Ukraine and it was fine, but it was first time using Moto X Pure Edition with it). I hope you can help me with my problem.
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So to start out with here is what I posted yesterday from another thread...
"I got my HD2 last night. I used it for a bit right out of the box, went to bed and soon after I woke up in the morning it was dead.
My wife who also got her HD2 last night did basically the same thing. We both put our phones on the chargers. I was out doing yard work while mine was charging. My wife stayed inside and played with hers while it was on the charger. She unplugged it when it said it was done. When I came in from working I went to my phone and the light was green indicating a charged battery. I unplugged, turned on, it said 100% charged and started messing with it. Within minutes it said 4% battery life left and soon after it died. I then took it back in and plugged it back in. I turned it on this time to verify that it was charging. It stayed on the charger until it said it was 100% charged.
I have had it off the charger for 5 hours or so. I was using it a lot for the first hour or so, setting things up and getting it where I wanted it. I then left it alone and it has been sitting for the past 4 hrs. When I left it sitting it said it was at around 80% battery I believe. I just came back to it and it is again at 4% and telling me it is about to die. Then it did die.
I have gmail setup with activesync on default settings as well as direct push. I had done an end all with task manager just before I set it down. I do understand that the phone is active even when I am not using it but I would not expect this much battery drain.
I have the Stock Rom and the display auto dims on the default setting as well.
I love the phone but it seems like something is wrong with mine. Any suggestions?
BTW: My wifes HD2 is still running and has ~75% battery life left. She has been using it on and off for the entire day (10+ hrs) and wifi has been turned on the whole time too. This sounds more reasonable.
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I have been checking in on the phone periodically while it has been charging. It has been charging with the phone turned off. It seems to have taken ~1hr to charge 100%. The green light it on now. Is this a pretty standard amount of time for it to charge to 100%?"
So last night after I got my phone off of the charger I used it a good amount throughout the night. From 5:20PM until around 1:00AM it drained to around 60%. I thought that this was a good standard amount. I was using it in bed and before falling asleep to drain as much as I could because I wanted it dead in the morning. I just woke up and the phone was dead (so was my wifes). I went to plug them both in at the same time to compare charging times and and then I was going to compare battery life.
I plugged my wifes in and it started charging no problem. I then plugged mine in and it instantly started to boot up. It got to the boot screen and it started looping. It was stuck in a boot loop every time I plugged it into the charger. I swapped chargers with my wifes and it did the same ... but hers charged fine on the one mine was on. I ended up popping the battery out for a minute and then putting it back in. Put it back on the charger and it started to charge no problem.
I have experience with WinMo phones in the past and am used to/expecting some "quirkyness" but this seems like something is wrong. I am not sure however at this point if it is the battery or the phone. I am letting it charge now and planned on swapping the battery with the one in my wifes to see how it acts in a different phone. Any other suggestions? I love the phone but I want to know if there is a problem before the time for me to return it for another runs out. Thanks for any help.
It's the phone. The phone is having a considerable amount of issues. Some people are getting good, fine HD2s, other are getting bad seeds. Take it back, exchange for a new one.
Thank you for the input. I will add more to the story.
Both phones started charging at the same time. One (mine) was done charging in about 1.5 hrs. The second (my wifes) took closer to 2.5 hrs. I swapped the batteries and my phone turned on without problem, with my wifes battery in it. While hers seemed to have trouble getting going, I had to take the battery out and replace it before I could get it to boot. They are both up and running, with similar services running as well. I will continue to observe throughout the day to see how they drain in comparison to the other.
Is it possible that the phone is not charging the battery properly? If this is the case then my wifes phone would have worse battery life with my battery in it, but it would actually be my phone that would be the problem. I think that I am going to have to take both phones through at least one more charging cycle to see where the problem lies.
I am certainly leaning toward exchanging it for another though. What is the time limit for returning without question at T-Mobile US?
I have been watching both phones this morning. I have noticed that the signal strength on my phone bounces all over the place while sitting still on the table. My wifes phone sitting right next to it will generally hold a steady 2 bar 3G signal. This bouncing around of the signal strength and the searching for a signal is probably what is causing the battery drain. Just as I sit here and type this my phone has gone from a 1 bar EDGE signal to 3 bar 3G signal.
I have come to the conclusion that my phone is messed up and I will return it. I think that I have 14 days to make this return but I am not sure.
here are some battery saving tips that helped me, I hope the work for you without having to do a return
Turn wifi off when not in use, the 3g connection seems to use far less battery power. Also make sure establish data connection is turned off.
Turn off push and anything that auto downloads like weather and email.
Before locking the phone, open task manager and close pretty much anything open.
That should improve things greatly.
Thanks ... most of those I have done but it still continues to have the problem. I am not sure about the "establish data connection" though. I assume you are talking about the toggle in the wireless settings for "data connection". What exactly does this do? If it is switched off I assumed that it would not make a data connection at all. Does it instead keep a constant data connection when turned on?
NickPDX said:
I am certainly leaning toward exchanging it for another though. What is the time limit for returning without question at T-Mobile US?
Click to expand...
Click to collapse
14 days is exchange without question/problems.
NickPDX said:
Thanks ... most of those I have done but it still continues to have the problem. I am not sure about the "establish data connection" though. I assume you are talking about the toggle in the wireless settings for "data connection". What exactly does this do? If it is switched off I assumed that it would not make a data connection at all. Does it instead keep a constant data connection when turned on?
Click to expand...
Click to collapse
It's just a switch to change states whenever you want to manually...if 3G is activiated by some program, the switch moves to "on", and you can go in there and switch it to "off" if you want to kill the 3G while it's not needed. It will stay off until either 1) you use that same switch to turn it back on, or 2) some app/process (weather update, gmaps, etc) turn it back on. There are cabs available if you want to keep 3G switched off to the point where even apps can't switch it back on, and they're forced to use EDGE.
And yes, any time that switch is "on", you're maintaining a live data connection with the network, which is a battery drainer even if you're not actively passing data for an app.
I keep trying to tell my TF to suspend the wi-fi when the screen goes off. I know it takes 15 minutes for it to actually do this, which is fine, but I check an hour later and it never went off. This is according to the Battery info graph. And when I return to the setting in Wireless Networks, it is back to "NEVER".
Am I alone in this or is it a bug? Today I rebooted the tablet a few times and also plugged it into the keyboard dock at one point.
Something very curious has happened the last week or so.
The Wifi stays on, even when the phone is in sleep mode. It is evident when I unlock, the wifi symbol on the status bar doesn't bleep (reconnecting), but stays solid (connected). Of course that could be an operating system displaying error, but it's not; functionality is there, wifi stays on, device connected to the internet. And I'm not talking about the short amount of time that the wifi stays on after locking the phone. I'm talking I'm receiving notification etc as if I was using data.
I noticed it when, after waking up in the morning, I realised a massive battery drop (from 65% to 27%) overnight, although I keep my phone on airplane mode at nights.
As I haven't recently used any mods, regedits etc, and I haven't updated or flashed any rom (btw I'm on debranded stock 8107, with KK2), I can attribute this weird but very interesting behaviour to 2 possible things:
a. I installed some app, possibly homebrew, that somehow (even the dev didn't know about that) keeps running keeping wifi awake under lockscreen
b. Maybe it's because I'm on Airplane mode. I kept on being on Airplane mode from the moment I noticed it (as I have input my SIM to another phone). I should note though that there is a sim in the phone, I'm just on Airplane mode. Is that a known feature? Wifi stayin on under lockscreen on Airplane mode? I don't think so, as I would have noticed all that time (I keep my phone on that mode a lot).
That behaviour has persisted after soft-resets (reboots) and battery charges. The only hardware change I made the last week was using a non OEM replacement battery (the ones that reboot the phone when connected to the charger). But I'm using the original battery.
I should note it consumes about 4% of battery life for every hour, quite viable.
thats weird, but to some ppl, like me, i'd be happy if this happens, would love wifi staying on in sleep mode.
but, the opposite happens with mostly everyone
Even more curious thing that I found out today. When the phone is SWITCHED OFF, and wifi was on before switching the phone off, I have battery drop (almost the same as if being switched on with wifi on, around 3-4% per hour, in my instance from 43% went to 11% when I switched the phone on).
I don't know if the (original) battery has been messed up, so the battery index is not reliable (the reason I bought replacements was that in a span of 1 month, I was not treating it right, a lot of charging, heavy operation simultaneously, resulting in excess battery heating etc), or for some reason the use of the fake battery messed up the software part (both battery metering and WiFi stayin on)
I'll do so more testing and I'll report. Has anyone tried to go to Airplane mode and switch on Wifi, to check if it stays on under lockscreen?
It stopped today... weird!
... And it happened again, this time I think it might have been triggered by Audible, I might make a video as a proof.
EDIT: I was making that video, and realized on cam that it stopped happenning, and then I realized I had flashed beforehand the KK4 firmware. What a douche! If it happens I'll try to capture it on camera
When the data connection is OFF (like when you activate airplane mode) wifi remains connected even when you lock the phone.
d.a.v.o.r said:
When the data connection is OFF (like when you activate airplane mode) wifi remains connected even when you lock the phone.
Click to expand...
Click to collapse
No that doesn't normally happens, unless you have an app running under lockscreen and using WiFi (like a music streaming app)
I had a very strange wifi problem with my GT-N5110 and it went on for months. I'm running 4.4.2 .
Symptoms: whenever my battery level dropped below 70% my wifi connection would become unstable, regardless og which wifi network I connected to and regardless of powersettings etc. The behaviour was, that it would be connected for up to 20 seconds and then spontanously disconnect. It would automatically reconnect when entering the wifi settings menu. When I charged the battery to 70% or above, wifi would function normaly.
The way I fixed it was to uninstall an update for the Allshare cast dongle (I belive that's the way it was called) and reset the version back to the factory version, immidiately after the uninstallation wifi came back on (at battey level 52%) and have been fast and stable ever since. I hope that this will be usefull for someone if they have the same problem, and I apologize if this is posted in the wrong session of the forum.
Hey guys, been having an issue on my N4 since I installed lollipop. It seems that leaving bluetooth turned on is causing my phone to have the SOD or not wake up. Notification light will still flash, but screen won't turn on. The only thing to do is hold the power button down to force a reboot. I have seen this happen on my wife's N4 also so its not just my phone. I have left bluetooth off and the phone has stayed on for over a week. But after turing BT back on and using a bluetooth device (handsfree earpiece) with in a few hours this issue crops up.
I even restored my phone completely back to stock and am still seeing this issue. You can check the battery stats after the reboot and it shows it kills the cell modem, but the only thing that stays powered is the wifi, but the battery part of the screen shows like the phone is off.
I haven't tried leaving bluetooth on and having wifi off, but something is screwing it up. I was hoping the update to 5.0.1 would fix this since we got an updated kernel, but its still happening.
anyone else seeing this? surely I can't be the only one seeing it on my 2 phones.....
In fact I just experienced this this morning. The only difference is my phone appears to have locked up during the night and my alarm never went off which caused me to be late for work. I also don't have my Bluetooth on, only WiFi.
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