Database Users

Broken Screen

Hi all,
I have a HD2 and some numpty decided running a shopping trolley into my leg would be fun... the result, I have a broken screen.
The actual damage appears to only be superficial, I can still use the touch screen and the phone is in full working order but the glass has cracked.
I've been looking online and all I can find is a replacement digitizer... I am wondering if anyone know that this is what I need or not?
Regards
Ben

If the touchscreen still works then you don't need to replace the digitizer. You only need the glass part, but separating the digitizer from the glass and replacing it is a very difficult process and you would probably be better off getting a whole new screen assembly instead.

if the touch screen still works then in theory you just need a new piece of glass, not a digitizer (which is a thin plastic sheet).
problem is whether or not you can get the old digitizer off thee broken glass without damaging it.

mZimm said:
If the touchscreen still works then you don't need to replace the digitizer. You only need the glass part, but separating the digitizer from the glass and replacing it is a very difficult process and you would probably be better off getting a whole new screen assembly instead.
Click to expand...
Click to collapse
Do you know of anywhere that sells the full set up?
B

Anyone know anything about this? I really need to get it fixed quickly

Found something on Mobilefun (check google cant paste links)
Would that be suitable?
Its the glass display and digitizer?

If you want to try to do it yourself these official HTC repair videos may help.
Disassemble - http://www.youtube.com/watch?v=cL-jnUKufC4&feature=player_embedded
Reassemble - http://www.youtube.com/watch?v=t8Q7mXdcJ54&feature=channel

I suppose I could do it myself but I'm really looking at prices of parts before I take it to some phone shop, I would have my insurance cover it but my bank are being arses about it...
That way if they say its 150.00 then I can say ahhhh na....

ba0987 said:
I would have my insurance cover it but my bank are being arses about it...
Click to expand...
Click to collapse
You have a premium debit account that insures your phone?

yeh, however they claim I never registered it even though I have provided them proof of my telephone call...
Not impressed but I would rather put that behind me closing the account with them and moving banks
and how far into the process do you have to go before you take off the glass section of the phone I can see it seperate at the end but I didnt see whem it was taken off
ta B

this is not really related to repairing your own broekn hd2, but it's for sure youtube gave it to me as a related video to the HD2 reassemble:
http://www.youtube.com/watch?v=Db7pKjUrNXQ
I loved it, every bit of it.

I have a Natwest Premium account and I wouldn't trust them with my phone insurance as far as I could throw them. The £10 I spend a month on my O2 insurance is worth it, i've claimed 2-3 times in the last 4 years, and they have bought the new one to my door and taken the pieces of my old ones away, job's a goodun!
And as for your question I haven't a clue if I am honest, I have never disassembled a HD2 before. Thank God.

[Q] Tmo G2 No video issue (Self-replaced parts)

So i've read through the stickies and havnt come across anything really substantial, tho I have seen a few other user posts about their G2 suddenly losing video.
That's the issue I'm having.
Here's a little history for you:
Customer brought this phone in to me, said it had water damage. Bought it off them to tinker with myself. I opened it up, and sure enough there were some water stains on the flex cable and the back of the LCD. I replaced both with brand new parts, and now the phone boots, but has only a black screen. It receives calls, touchscreen works, makes clicking noises, all that jazz.... just no video
I've pulled all the rf shields off the logic board to take a peek under them, and there is no water damage at all on any part of the logic board that I can see. LCD and flex cable (and midframe) are all brand new, and I'd really like to get it working!
Somehow I dont think HTC will be willing to warranty this for me (tho I have replaced everything that had water damage, so it should be undetectable as there weren't any water stickers in the phone for some reason)
Thanks in advance!

well, after taking a long google walk, I decided to contact the manufacturer of the LCD I bought and try having them replace it for me. hopefully that is the issue and not one of the chips on the main board or some other cable i missed.
If it IS a chip on the board, I'd love for someone to point it out for me so I can try a reflow. Dont wanna reflow the whole board cus it's still got the internal stickers and I dont wanna damage them in case I can finagle a warranty replacement out of HTC

so does anyone have any other ideas what may be behind this issue other than the LCD? I dont want to have to wait to send this LCD back and get a new one, especially if the LCD isnt the problem

I'm not 100% sure about HTC phones as I have not opened one up yet, so i'll speak with my experience with BB phones instead.
When I was in the process of replacing the LCD screen of a BB Storm, there were 2 different types of LCD screen for one device. Perhaps this could be the case? In the BB case, there was a part number followed by either a 001 or 002, neither of which were compatible with each other. My assumption is a driver issue with the main board.
It's a small and simple thing to overlook, especially if you have prior experience in doing things like this, but I thought it would be worth noting. I would compare the old damaged part with the replacement part and make sure the part numbers match up. If the replacement LCD is from China or Hong Kong, I would be weary about their quality.
Regards.

well I got it on ebay, but it was a California seller. as far as I've been able to determine from looking at listings, the LCD's for HTC Desire Z and G2 are identical. All the clips match up right, and all the ribbon cables looked identical to the one I pulled. I'll look into checking on this a little more in-depth tho so thanks for the info!

Hey Bro,
did you managed to fix your phone? I just changed LCD twice, but still the same it boots and all but no video on it... You can even call it, answer everything else works but the screen... Im thinking to change the FLEX RIBBON CABLE, but after reading your thread not sure if thats going to fix my problem. With my original screen I had no backlight on the LCD with the replacement I got backlight on the LCD again...
Any suggestions, ideas welcome!

Exchanging screen lift + damaged unit

Hi guys
I bought a N7 last month and recently in the few weeks notice the screen lift issue.
After looking on the forum, I read someone said stack a bunch of stuff on top of the screen while playing a movie on the device to heat it up and hopefully reheat the glue to glue the screen.
And so I did, and unfortunately stacked too much stuff on top of the screen. When I tried to remove the stuff, I accidentally dropped one of the item on the bezel.
I know, Its fault on my part and I wasn't going to RMA if stacking fixed the issue, BUT the lifting came back and now I am forced to exchange the device. The problem is, the bezel has a tiny dent in it due to the drop.
Just wondering should I still RMA? Will they charge me more to repair the bezel? The dent is no more than 2mm but it is quite obvious as it is on the front part of the screen. (I'm so glad the screen didn't crack)
Basically a nightmare trying to stack heavy stuff on top of the device, What was I thinking? I really don't know.

Have you tried to place aluminium paper under the screw.
In fact it should go under the plastic which is under the screw.
Not directly under the screws...
It worked for me.... Because the mother card push the screen out.
Sent from my Nexus 7 using Tapatalk HD

swisstourist said:
Have you tried to place aluminium paper under the screw.
In fact it should go under the plastic which is under the screw.
Not directly under the screws...
It worked for me.... Because the mother card push the screen out.
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
No, I didn't open the unit yet.
I thought of doing an exchange first, and if that one still has screen separation problem, I will probably take the problem into my own hands.
My post here was asking if I will be charged for that 2mm dent on the bezel. I have already requested a RMA and have received the RMA email, but they said they will put $200 on my card on hold until they received the original unit. And if the original unit does check out per warranty coverage, they might charge me to repair it.
At least, thats what I read on the ASUS warranty card.
I know its kinda dumb, but the dent make me want to get a replacement even more even though it was originally my fault for causing it.
Has anyone else tried exchanging a damaged device? what are your experiences?

Dust on camera lens

I've got a speck of dirt or dust or something on my camera lens, or underneath the glass covering the camera lens. The outside is definitely clean. Tapping on the phone makes the speck move.
I attached a pic showing the speck I'm talking about.
Any thoughts on getting it out of there? Compressed air or something? I checked out my Nexus protect and can get a replacement but it'll cost me 80 bucks and I'd rather not spend the money.
Thanks for the ideas!

I doubt you'll get it out without disassembling the phone.
https://www.ifixit.com/Teardown/Nexus+6P+Teardown/51660

I don't see how this wouldn't be covered under the regular warranty.

Is the regular warranty free? (Lol). How does one go about filing a warranty claim. I purchased through the play store... Is there a way to file there?

byproxy said:
Is the regular warranty free? (Lol). How does one go about filing a warranty claim. I purchased through the play store... Is there a way to file there?
Click to expand...
Click to collapse
Go to the store on your PC and click the help (or support, I can't remember) button in the menu, from there you can choose to have an online chat or a phone call from them to discuss your warranty claim. This would most likely not be covered though.

sweet! thanks gents for the tips and assistance!! google is sending me a warranty replacement. bumbed to have to set up a new phone all over again, but stoked i don't have to pay 80 bucks to get the issue fixed.

The camera area has some sort of "insulation" made of foam. The insulation is a ring and the material seems to be unstable. Chances are that some of this "foam" will get lose and cover the lens. I´ve removed the camera glass 2x and have seen this material.

Had exactly the same problem with my 6P. Six months old, purchased in October. I only noticed the dust in the past few weeks and it's now visible when using the camera app.
It's quite annoying, but Google's CS were great. The guy said it was the first time he'd heard of this issue, but started the returns process and shipped me out a replacement. I then need to send the old phone back in the same box. Well worth buying from Google I reckon.

After reading the posts, I checked my camera and found that there is a little circular area where there seems to be a thin film of stuff. I took two photos and marked the area with arrows. It's more obvious when moving around and seeing it in the camera app. The photos are out of focus so it's kind of easier to see.
What do you guys think? Should I contact google? This is probably unnoticeable in real life usage, but I sort of can't 'unsee' it now. Thanks!
And for those who have contacted google, do they care if I have custom ROM? Thanks a bunch!
Edit: Well, I couldn't wait and contacted google. CS was really friendly and willing to help, and they will be sending me a replacement.

strip of touchscreen completely unresponsive..?

The centre strip of my touchscreen doesn't respond to any touch input, it's a perfectly straight strip in the middle of my phone. The glass is not broken, the phone is in great condition...
I can't reclaim on the warranty as not in the US atm, nor can I give up the phone before my warranty expires..
Same problem even in TWRP so definitely hardware related.
Any advice on a fix?
Thanks

If this phone was easy to open up I'd say pop it open and make sure the digitizer ribbon cable is firmly seated on the motherboard. Long shot, but if a few pins aren't making good contact maybe you could see some behavior like you're describing.
However, with the non-removable back and the fixed battery where it is this isn't the simplest check. You need a heat gun or a hair dryer just to get it open. Maybe watch some screen replacement videos and see if you feel like you're up to taking it apart yourself.
Also, tampering with this has potential to void your warranty, assuming it is intact.

My Pure has the same exact issue except it's directly on the nav bar. It happened after it was dropped. I used gravity box to raise the nav bar height by 20% and that fixed the issue of me not being able to use the home, back, and multitask buttons. Much easier than taking the phone apart.

This happened to me so i filed a claim with squaretrade. Online, they tried to replace it with a moto x (first generation) so, i quit trying online and called in for a claim. They don't have this device so they paid me out in cash. I had to pay $70 deductible and within 7 days, i received a check for $479. Then i bought a new one with bamboo back for just under $400 with Amazon prime. Winning.
I did call a local shop and they said they could fix it for $80. But, mine was from water damage so, i didn't want to risk it having more issues later.
sent via Moto X Pure
over AT&T's crappy network

I have the same issue. On mine. But it's actually on the nav keys I sent it for repair but they sent it back and no repair was done . Worst things they sent it even worst now I have going touches. No crack screen or anything. Definitely not buying another Moto product

sorullo_xgrx said:
I have the same issue. On mine. But it's actually on the nav keys I sent it for repair but they sent it back and no repair was done . Worst things they sent it even worst now I have going touches. No crack screen or anything. Definitely not buying another Moto product
Click to expand...
Click to collapse
Who did you send it in to for repair? It's obviously a problem with the digitizer. It can be caused by too much pressure being applied to the screen, water damage, or trauma to the screen. A crack isn't necessary for this to happen. It can and does happen on any brand of device. I wouldn't blame the manufacturer unless they were the ones you sent it to for repair. A local shop should be able to fix it for under $100.
sent via Moto X Pure
over AT&T's crappy network