I've had my Frost Nexus 6P in either the Google Carbon Case or the Spigen Ultra Hybrid Case since I got it.
It's possible this was there from the beginning - I don't think it was, but I just noticed it now, and only because I was looking through the clear side of the Spigen Ultra Hybrid.
I just noticed that on the upper left corner of the device, on the side (frame) between the chamfered edges, the white anodizing has started chipping off of the plastic antenna strip.
You can feel a recess there now and see the bare plastic.
Only about a quarter of the part of the plastic strip that's coated is chipped right now, but I can see a hairline crack in the anodizing along the base of the strip.
I feel like it's an issue of the anodizing not properly coating the plastic antenna band and then chipping.
If I had ever dinged the corner off something, oh well, things happen.
But I haven't.
I know it's a small issue, but I'm picky, I've been babying the device, and it seems like it should be a warranty issue.
So, I did the request-a-callback thing on the Google support part of the Google store, and talked to a guy who seemed pretty nice and sounded pretty sure they would replace it for me under warranty.
If I had just been let down at that point, I probably wouldn't be so frustrated right now. But he genuinely had me thinking I'd be getting a warranty replacement.
Then I get an e-mail back.
Nope.
"Cosmetic issues that happen through normal use or even accidental bumps or drops are not covered under the limited warranty on the device."
I've been arguing back and forth because it seems pretty clear to me the anodizing is flaking/chipping/peeling off specifically from the plastic antenna band.
Just frustrated that I've been taking such damn good care of the phone, and then I notice this.
And then get my hopes up on the phone I'll get a replacement only to be told No in an e-mail.
I'm a curious if anyone else has a similar issue (possibly that they haven't even noticed yet).
The only things I've seen in searching are mainly issues of the Graphite coating coming off on the back or around the edges of the camera glass.
Also, from my understanding the Graphite and Aluminum don't have the anodized coating over the plastic antenna bands, but the frost does for some reason.
This seems like a good reason why.
I'm curious, though, what does the band feel like on the Graphite and Aluminum?
Is it coated with anything there or is the plastic bit slightly indented?
I've got a noticible indentation I can feel with my fingernail now where it's chipped.
I completely understand your problem I just looked at mine and saw that it is happening on all four corners where the bands are for the antenna I don't have any chipping but there is a clear break it or crack line on all four trying to get ahold of Google to see what they will do I will report back
Sent from my Nexus 6P using XDA-Developers mobile app
Related
So I know there are now threads pertaining to the durability of the glass back of the N4, as well as other threads related to the use of screen protectors, cases, etc. However I'm wondering so far what everyone thinks of the shiny chrome-like band on the edge of the phone. To me that is the one part I'm probably most worried about getting dinged or scratched. Honestly I have no idea why the hell LG did just carry the nice rubberized, less-likely-to-scratch side material all the way up to the top edge of the phone. IMO that would have made it the perfect design from a durability standpoint: you'd have heavy-duty Gorilla Glass 2 on the front and back, and the nice rubbery material on the sides. Instead, I guess because LG insists on adding those touches of glitz or shine, they add this chrome component in the one area that is absolute most likely to scratch or otherwise receive damage. I mean eventually I'm going to have this phone in a Seidio case, or similar, but in the mean time I'm only rocking a leather pouch and will have to be super careful.
Thoughts or experiences thus far from the masses?
I have a nic on the left edge of the chrome about a half inch above the volume rocker. Whatever its made of, it's soft.
Sent from my Nexus 4 using Tapatalk 2
Had my N4 for a couple days now. It suffered a couple low-altitude drops, mostly onto wood floor or table. The only damage to the plastic chrome band so far is a little dink on the bottom edge where it's very very slightly dented, but more importantly, chipped, revealing a tiny spot of the less shiny material underneath. I think a bumper seems like a good investment for this bad boy, because this plastic chrome band is not durable. Weird design choice, I agree. Otherwise though, the glass is flawless, and the rubber texture is great to hold. Overall build quality, 4.5 stars, -.5 because of the weird plastic chrome band. Either should have been metal, or aluminum, or whatever, just not plastic. If it chips, it's very noticeable
I have nic or two on the chrome bezel as well. It's super easy to scratch and being that it's chrome, it becomes the most noticeable thing on the phone come resell time Hopefully it doesn't drop the value too much. On a positive note, if you get a case on it early enough you may preserve the chrome. However, most of the 1st batchers are just now getting cases after about 2 weeks holding it ass naked...
I just noticed a few scratches that I'll have to live with.. Maybe I'll have to buy a case now (thought going naked would have been fine)
I know there are plenty of topic on this, but most cover actual defects.
Btw, just wanted to say that I LOVE this device. No way I'm returning. Not even this unit! Can't! Spent soo much time customizing it, and even the benchmarks are slightly above average
Anyway... My problem right now is the chamfered edges and the bottom speaker grill.
The silver One is susceptible to the same amount of scratches as the Black One, albeit they won't be as prominent on the silver variant.
The unit I'm talking about is actually a replacement. The first One I owned had defects, but even for the short time I had it, it somehow managed to build a few dents and scuffs on the chamfered edge up at the top speaker grill.
This time, the problem's on the bottom! I have a few scuffs on the bottom chamfered edge... It's been 4 days in my possession, and already is growing hits and dings. Now here's the interesting part.. As a university student, school's out and the phone has pretty much left the house only once! Other days it laid either in my hand, on my pocket, or on the floor right by my bed.
I looked at it and thought that maybe I can polish them when they get worse.. But things took a turn for the worse right away!! As I was examining the scuffs on the edge, I came across a hairline scratch that extended from the bottom of the lower speaker grill to the top (of the speaker grill) -- almost like a crack -- a hairline crack. Looks as if a pencil lightly went over it.
I've attached photos for your viewing pleasure, but as minor as they appear, note that it's only been about 4 days!! I'm wondering what'll come out of it over an extended period of use.. Guess I can live with whatever has happened to date though =]
*please note that the images aren't too good a representation of the actual damage to the device. It's slightly worse in person -- the abundance of light blurs the scratches a bit.
Arghhh the photos have since showed less of the damage as I had to resize the images to 640* 425 (instead of 4288 * 2848 )
To me, it's just like a dead pixel. You can't tell it's there in normal use, but once you find it, it'll haunt you for a while. At one point you won't care.. But when you see it again, you'll start kicking yourself.
I've been babying my phone, but I think it's time for me to go up onto Amazon and buy myself a good case. *flies to look at the Accessories forum*
Any of you folks keeping your phone naked experience any unexplained scuffs and nicks on your edges? Scratches on your speaker grill?
You guys think that we'd be able to -- at some point -- replace the speaker grills with OEM parts? I'm sure people will come across much worse problems...
No matter what device, what manufacture or what materials the device is made out of, if you don't use a case, this will happen and worst. Your scratches are barely visible. I had to zoom in the picture to see them.
I don't have the device yet but I already have 3 cases for it and a pack of screen protectors. The official flip case and 2 tpu s line cases, one black and one clear.
Sent from my HTC myTouch 4g using xda premium
I agree. I guess it's just that I'm bummed it happened so soon!
I'll learn to live with this. I don;t think I'm ready for a case just yet. The cases I've seen so far don't look too good and add way too much bulk. The slimmer ones don't cover the top and bottom chamfered edges...
I'll keep looking. I do have full body screen protection, except it only covers the screen itself and the rear of the device. Speaker grills (understandably) are left to be in the open
Did you check the phone over when you got it? Just asking as I've seen a one or two with some nicks and scratches out of the box I'm guessing it happened when polishing the chamfered edge.
Man, how do you use your phone to manage to put these scratches and dents.
I have had the phone since last Friday with daily use and no scratches, I just put a skinomi clear film in the back to protect against scratches and dents, the front is naked, looks beautiful, you don't even notice the film is there
Sent from my HTC One using Tapatalk 2
I have films on the back and front of the device myself!
I honestly do not know where these came from. It's been on my desk or on the floor by my bed. Hasn't left the house -- maybe just once..
Anyway I attached another saddening photo. This was taken with my old Atrix.
I'm thinking that this may have been a result of missing the charging port and accidentally sliding the micro usb plug into the front of the phone while I was half asleep...
Anyway, I'm sitting here and there's much greater things to worry about. It could have been much worse... A random scratch on the screen or a deeper nick...
Besides, the bottom speaker grill is a separate piece and if it continues to get scratched up and continues to bother me, I'll just see if i can get it replaced..
Hope I actually move on. This is the same feeling as when I found a dent on my $700 guitar.. I got over that. So ill probably get high over this
Aha I'm wondering what it'll feel like when I find a small scratch on my first new car -_-... Boy will I be a mess!
Sent from my HTC One using xda premium
Aluminum is a soft metal, unlike titanium or other harder metals. They chose aluminum because it is light weight.
So do you think black is more durable? I'm going to buy One today so I might considering buying black instead if thats the case.
Btw usually stratches goes away when wiped properly. At least do on my black One S. Dents, however, stays forever.
muayyadf1 said:
Aluminum is a soft metal, unlike titanium or other harder metals. They chose aluminum because it is light weight.
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Click to collapse
Yep. But I'm hoping that maybe next year they make the switch to a harder metal like steel... The OPPO Find 5 allegedly has a steel frame construction. Sure it's heavy, but if they get the right look, whatever! Durability should be of more importance than weight..
Now if it does weigh too much, maybe implement the steel construction only around certain areas...
I'm aware this will pull up costs, but the device would be that much better!
Dharkan said:
So do you think black is more durable? I'm going to buy One today so I might considering buying black instead if thats the case.
Click to expand...
Click to collapse
There's another thread about scuffs on the black edition. Maybe I've got too far... You can't see this if you're not looking for them, but to me they'll always be there.
I've seen multiple accounts of folks on here see through their black paint into the aluminum underneath.. You'd want to avoid that.. So I don't regret having the silver edition.
They both scratch the same amount, but the black shows more..
Good luck and I hope you enjoy your One just as much as I am!
Choose the device that also to you more! If you like the stealthy black, but that! But if you do, go for the Poetic Atmosphere case.. Looks pretty nice on the black variant.. The silver one.. Not so much.
Still going to look for a case, but it isn't my priority.. I'd rather keep the phone naked and enjoy the cool feel everyone I touch it in the morning!
Dharkan said:
Btw usually stratches goes away when wiped properly. At least do on my black One S. Dents, however, stays forever.
Click to expand...
Click to collapse
I've wipes this, took a moist set of wipes below the actual holes, but nothing. There is a scratch, not a surface scratch, it's slightly deeper.
100% sure this ain't going away.. But i haven't lost all hope! As this phone e grows in popularity, some ebay sellers will manage to get their hands on some grills and they should be replaced rather easily since they're in there only via an adhesive. Would have been more ticked off if it was on the screen, on the chamfered edge off of the back, or even on the back itself..
Here's hoping the grills are replaceable and I can do something about it in maybe 6 months!
Sent from my HTC One using xda premium
I had mine with no case for almost 1 week and not a single scratch
Sent from my HTC One using xda app-developers app
No idea what to say. I'm keeping it naked. Maybe this was from the factory.. I don't see how you can get a scratch from the bottom to the top of a grill without taking your phone out much...
Maybe I didn't notice this before, but i still am worried about the durability of the device. If pocketnow reports bad durability, then I've got no option but to go with a case. Right now i dont even know where these came from.. No sand in my room, no hard metals that would easily scratch anodized aluminum..
It really IS a mystery...
Sent from my HTC One using xda premium
yes the part which worries me the most is the possibility of hardshell covers actuall doing damage as you attempt to place them
this is why HTC's own double flip / dip are actually a lot softer to install
this exactly why im sticking to slim transparent rubber covers
hamdir said:
yes the part which worries me the most is the possibility of hardshell covers actuall doing damage as you attempt to place them
this is why HTC's own double flip / dip are actually a lot softer to install
this exactly why im sticking to slim transparent rubber covers
Click to expand...
Click to collapse
Tell me about it! When I bought snap on cases for my Atrix, the plastic around the phone was soo scuffed it actually looks nasty without a case. Definitely not making that mistake again!
I don't think tpu or hardshell plastic cases can really damage the aluminum bezel as aluminum is harder..
But it's still something I worry about and a case like the one you linked to is just perfect.
Sent from my HTC One using xda premium
WolfDale7 said:
Tell me about it! When I bought snap on cases for my Atrix, the plastic around the phone was soo scuffed it actually looks nasty without a case. Definitely not making that mistake again!
I don't think tpu or hardshell plastic cases can really damage the aluminum bezel as aluminum is harder..
But it's still something I worry about and a case like the one you linked to is just perfect.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
it's not the aluminum i'm worried about
hamdir said:
it's not the aluminum i'm worried about
Click to expand...
Click to collapse
Oh Crap. Overlooked that!
Wow..
Kay so time to look for a similar case to the one you've got
I want to keep the beauty of the HTC One visible while still protecting it from further scratches...
Everything over on the accessories forum doesn't really cut it go me :/...
I'll go to this mall that pretty much just sells phone cases and phones. Hopefully I find a store that has what I want for a reasonable price
Sent from my HTC One using xda premium
WolfDale7 said:
I agree. I guess it's just that I'm bummed it happened so soon!
I'll learn to live with this. I don;t think I'm ready for a case just yet. The cases I've seen so far don't look too good and add way too much bulk. The slimmer ones don't cover the top and bottom chamfered edges...
I'll keep looking. I do have full body screen protection, except it only covers the screen itself and the rear of the device. Speaker grills (understandably) are left to be in the open
Click to expand...
Click to collapse
Probably the thinnest, plastic case around. does not add bulk like otter cases do. you should check it out...
http://www.bestbuy.com/site/Platinu...&st=platinum series case htc one m7&cp=1&lp=1
Also, it's aluminum. Whoever thinks aluminum, a softer metal, won't scratch, is lying to themselves.
hamdir said:
yes the part which worries me the most is the possibility of hardshell covers actuall doing damage as you attempt to place them
this is why HTC's own double flip / dip are actually a lot softer to install
this exactly why im sticking to slim transparent rubber covers
Click to expand...
Click to collapse
I feel you but the cheap TPU's will scratch phones too. Only cases I have found to never ever scratch a phone are Otterbox has a combo silicone tpu which is very soft and nonabrasive unlike normal tpu. Capdase Aluminum cases they are soft touch silicone on the inside will never ever scratch. And last my old friend Incipio their double layer cases have a soft touch silicone also that will not scratch the phone.
nullkill said:
I feel you but the cheap TPU's will scratch phones too. Only cases I have found to never ever scratch a phone are Otterbox has a combo silicone tpu which is very soft and nonabrasive unlike normal tpu. Capdase Aluminum cases they are soft touch silicone on the inside will never ever scratch. And last my old friend Incipio their double layer cases have a soft touch silicone also that will not scratch the phone.
Click to expand...
Click to collapse
how will a rubbery cover scratch it? you mean if it falls?
hamdir said:
how will a rubbery cover scratch it? you mean if it falls?
Click to expand...
Click to collapse
No TPU is not rubbery its more like flexible hard plastic. If the case fits well the TPU material will scratch the phone from taking it off putting it back too much. If anything get in between the phone and the case game over it's almost worse than naked. It's sold as rubber like or soft but I have 20 different TPU cases and all are the same crap. Otterbox and the others I mentioned use silicone which is like a soft rubber. TPU is a cheap is injected crappy material that is why you will find cases as low as $5 or lower.
I just got my note 4 from t-mobile shipped yesterday oct 13. The pictures shows it all. Not only do i have a gap that is only at the top and right side of the phone (which i can live with), the top right hand corner shows that the inner bezel scratched possible from applying that screen. I can live with the gap but not those scratches as the white phone bezel make it more noticeable. Sucks to get the runt of the new note 4s...
i wouldn't call that a "huge" gap, you can probably just slip a piece of paper in, but not anything thicker, same info posted by androidauthority and unbox therapy. how did you scratch it with a SP anyway? glass SP?
It just seems like the paint that used on the metal came off in those spots. As for the gap, it's no bigger than any other note 4, but I do agree that dust and other particles will get stuck in there over time.
same small gap on my phone but then it disappeared after i put on a case. Even without the case it doesn't really bother me that much because i didn't even notice it
You can scratch it if your removing bubbles
I don't think you have a gap issue at all. I'd be a ticked about the scratches though.
Those aren't scratches. Those are the antennas
joe11784 said:
Those aren't scratches. Those are the antennas
Click to expand...
Click to collapse
trust me those are scratches from the paint peeling off the metal. Probably for poor installation.
This phone also had very loose volume rocker buttons.
Also the gap is way bigger than any of the 4 phones that shipped. ( had a total of 6 so...)
Ended up returning this one and one with a dead pixel/dust ball under the screen.
Got my two replacements from t-mobile. all is good.
Oh my bad. I was looking at the last picture you uploaded where it shows the cut out at the top left of the phone
Hi,
I have my 6P now for two weeks, and for the looks I'm rocking it only with a screen protector and a white carbon dbrand skin.
So I am pretty careful with the phone.
The problem is that the phone already shows signs of wear, to be more specific:
It already has notches in the plastic between the screen and the camfered edges.
The plastic seems to be very soft. The only possible scenario where I can imagine to picked up the notches is while having it in a car holder(also made out of plastic).
Does anybody else has the same problem?
Can you post a picture of this issue?
wish i could help but like above pics would help as don't know what it could be. Been naked and then to dbrands and have no issues
I can confirm these issues. I'm on my 4th RMA because of this issue. My first device has a chip on the plastic piece by the power button, second device had what looked to be the mate finish wore off and a dead pixel on the display, the third device had the same thing and a strong pink hue on the bottom of the display, and now I'm waiting on my 4th RMA. By the way if this one is messed up I'm going to stick it out with my first device because the display on this device is perfect! You can also see a big difference in the display from the RMA units. The panel looks black when off like my GS6 but the RMA's I've had looked dark grey when off and not black. The plastic piece that sits between the display and metal seems to be an issue Google is tracking so hopefully it gets fixed. I have a white 64gb 6P if that helps. I did have pics of all the issues because I had to send them to Google for proof but I erased them. Sorry
Sent from my Nexus 6P using Tapatalk
brent4atchley said:
Hi,
I have my 6P now for two weeks, and for the looks I'm rocking it only with a screen protector and a white carbon dbrand skin.
So I am pretty careful with the phone.
The problem is that the phone already shows signs of wear, to be more specific:
It already has notches in the plastic between the screen and the camfered edges.
The plastic seems to be very soft. The only possible scenario where I can imagine to picked up the notches is while having it in a car holder(also made out of plastic).
Does anybody else has the same problem?
Click to expand...
Click to collapse
I have this issue with mine. That plastic strip that goes around the screen got rip or broke in my Nexus 6P is flimsy and is coming off. I had my phone from launch week 1. Does warranty cover this? Is some minimum but for my OCD this issue is killing me.
Sent from my Nexus 6P using Tapatalk
The plastic part on my phone came from Google with dents and scuffs in it.
I have this issue also.
The plastic is quite fragile. My damage was caused by the Google nexus 6P case...
Have pics but cant post em because first post.
The black rubber like piece between the glass and case is coming off on my Nexus 6P. I've had the phone in the Genuine Official Nexus 6P Leather Folio Case Flip Cover since almost day one, so I'm a bit surprised after about 2years of use Build Number N2G470.
My answer was simple to this. Wanted a black and silver nexus 6p and when I removed the back to change it I noticed how flimsy the plastic was and was dented and cracked in places. So I took a razor blade when the phone was back together and removed the plastic all from around the edges and it now looks slot better. I did try and buy a mid frame before doing this as my LCD was perfect. But couldn't find one. Much better look now and the phone now looks brand new again and my ocd is at bay. Lol.
Plastic Filler
DANIELWHITT said:
My answer was simple to this. Wanted a black and silver nexus 6p and when I removed the back to change it I noticed how flimsy the plastic was and was dented and cracked in places. So I took a razor blade when the phone was back together and removed the plastic all from around the edges and it now looks slot better. I did try and buy a mid frame before doing this as my LCD was perfect. But couldn't find one. Much better look now and the phone now looks brand new again and my ocd is at bay. Lol.
Click to expand...
Click to collapse
Doesn't that plastic filler strip (between glass and aluminum chassis) act as a retaining ring to hold in the glass? I have not taken my phone apart, but that thin black plastic piece has broken in several places (with sections missing). I assumed it acts like a snap ring in the groove to retain the glass screen. Am I wrong? Is it just a for aesthetic purposes?
Does anyone know if Google recognizes this as a defect and fixes it for free? Or.... can I remove the remaining pieces and use the phone without it?
It doesn't hold the screen in. It's designed to act as a buffer between the glass and the frame to help stop the glass crack or smash if you drop it. It's actually part of the mid frame attached to the glass. Mine did what yours did, hence when I put the new housing on, I trimmed it down with a razor blade level with the rear housing and it made it look so much better, while still doing good the job of helping stop the glass from cracking when dropped. To be honest, once a case was on the phone you couldn't tell anyway, also Google doesn't see it as a defect, just part of wear and tear. I tried a defect claim and they said no as it was damage I had caused, even though mine happened from taking it in and out of my spigen case on a few occasions. Hope that helps.
---------- Post added at 08:25 PM ---------- Previous post was at 08:23 PM ----------
Also, you need to slide a slim pry tool between that plastic and the metal frame to remove the back. It's not in a ridge its part of the midframe of the phone.
each time I take my nexus 6p out of Spigen Rugged Armor case I am noticing tiny white dots which appears to be metal scrapping off from back and there are no signs of physical damage at all. device never dropped and I never keep it without case.
Please advise how to prevent and fix this issue and if anyone else is also facing the similar issue.
Your case is the exact reason for it happening. I used my 6p for like 3 months completely naked and it was in perfect condition. As soon as i started using case scratches began showing up on the back. The way i see it, some particle of dust or dirt gets inside the case, and because its so tight, its able to actually scratch the surface of metal.
Yes, its lint, dirt between the case and with the pressure like being in your pocket, I don't have a hard case so its not a big issue,
Should of gotten the aluminium version if it worried you.or get a skin wrap to add another layer.
I take my phone out and clean the case often. Being transparent I can see when it needs a clean.
This has never happened to my earlier phones, metal quality is really bad on this phone, best quality cases are causing issues, if i keep it woth case it'll turn into a dented metal piece in no time
willi9070 said:
This has never happened to my earlier phones, metal quality is really bad on this phone, best quality cases are causing issues, if i keep it woth case it'll turn into a dented metal piece in no time
Click to expand...
Click to collapse
First of all its not bending, its scratching the paint. Metal is fine, its the paint. Secondly just sell it if its such a big deal to you. Happened many times to me on different devices, nature of alluminium.
I have used my earlier phones for 3-4 years and they still don't have any visible scratches and nexus 6p being a premium phone has visible marks in just 4 months with gentle use and no falls, this is what i am not liking about this
Maybe you didnt use metal phones then? Cause i had htc one m8 which had briliant build quality, and sadly it was same story, full of scratches, because alluminium. Tho it wasnt visible so well, cause of silver color.
I experienced the same with a black One M7, and noticed the same with friends' iPhone ( except for the 6S' aluminum which is more durable).
Therefore I got a Silver 6P and only use Google's soft case when going to the seaside. No chipping on the back or sides, so far.
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