Related
I know I have seen a thread about this before but I can't recall if it was on XDA or perhaps Droid Life; XDA seems to be the generally more knowledgeable group of people so I thought I would ask here.
I experience frequent lockups and or reboots (I know one causes the other, so...) when doing most anything media related. They are related but come in two different varieties:
1. Music Playing. I typically only play music while on an airplane and most of my flights are at night, so I will try and load a playlist then lock the screen. Almost always I will get through about half a song and the phone will reboot. Testing has revealed the reliable way to cause this is simple: Start a song, lock the screen, turn the phone. It wont wake back up and if it does it will freeze until it reboots or you pull the battery.
2. Movie Playing. Since I obviously don't turn off the screen while the movie is playing, the above is not an issue. Sometimes - but not all the time - while using the built-in movie player the phone will be completely unresponsive. I cannot pause, stop, or change volume. The movie will continue to play just fine though. I haven't tested what happens when the file ends as I usually notice it near the beginning of a file and must have the ability to pause it. There's no reliable way to get this to happen, although it almost always happens while in-flight (again, the only time I really use it, so that doesn't mean anything).
I know other people have experienced these issues before, but are there any reliable SOLUTIONS? I have rooted before, before the 2.3 update. The 2.3 update bricked the phone and I SBF'd my way back - root was gone. I re-rooted some time later, then undid the root in order to use Flixter. Just yesterday I did the .621 update and again bricked the phone, SBF'd back to life again. I'm not ruling out the history of rooting to have causes these issues, but I'd like to fix it if I can.
Thanks to all!
Had my Verizon 7.7 i815 since 4-30 and love it except for one issue - it reboots at least
once a day usually when its connected to the charger.
I need help figuring out if this is a hardware issue so I can just exchange it or if is
software/other issue that I can resolve myself.
When it reboots it goes to a black screen with a single white dot in the center.
It is playing the reboot jingle when this happens.
Sometimes it will bootloop and I have to press the power button for a few seconds to
reset the tab.
Honeybar is installed and AdwLauncherEx is the launcher.
I have tried booting to stock recovery and clearing the cache and did a factory reset - didnt help.
The tab is rooted.
I also removed the Sandisk 16gb microsdhc card after a reboot at 5 am because I had read about users who were having issues with their tabs until removing or switching out their sd cards. The tab went without rebooting after that for 19 hours until I installed
Hidebar. After installing hidebar the tab rebooted twice within a minute so these two instances may be because of that app. I uninstalled it after that and went back to
Honeybar.
I have only experiened a white dot reboot when trying to swap the phone.apk (it was a never ending reboot). I otherwise haven't had it reboot on me. I don't use any bar hiding apps.
Sent from my SCH-I815 using xda premium
Just to be clear my tab was having the reboot issue long before
I installed hidebar - I only installed hidebar tonight and have
owned the tab for a week.
I am however able to cause the reboot consistently with hidebar.
Well the reboots started again after almost an entire weekend reboot free.
Going to exchange it at Verizon for another 7.7 tonight.
Good luck! hopefully the new one is error free.
I've had the same issue with mine, also a vz 7.7.
It was happening in a loop the other day and I managed to capture a video of the entire sequence.
I don't actually think this is a reboot but instead seems to be more of a screen and radio lockup.
I get the little dot in the middle of the screen. After 20 seconds or so the tab goes back to the lock screen. Once unlocked it has to re-connect to either Verizon or Wifi.
I tried disabling the wifi and 3g/4g networks and this seemed to improve the situation but yesterday I was able to get it to do the same thing with the radio's disabled so probably not chip related.
I'm still within my return window I think. Seriously considering returning the thing mainly due to this problem and the lack of ICS.
Had a GT8.9 previously and even though the screen isn't quite as nice it was a pretty great tab and cost half as much *and* can access the awesome AOKP ICS rom.
--tr
Yep, development for this tab is non-existent at the moment.
I'm stickin' it out tho and hoping for CM9 sooner or later.
Same here. I can't find a pattern to what triggers it. The first time i was installing a bunch of apps from my computer via Google Play (not tethered to PC). I pull my microsd and sim and it continues for several cycles. Did a bunch of the stuff you did also w/ clearing the cache and actually the first time i couldn't get it out of the loop (it would actually get into the desktop where it looks like it would be ok, then suddenly screen w/ the white dot in the middle and looping again). Never got close to depleting the built-in storage, so that's not the factor.
Sometimes I can get it to stop by turning it off by holding power down and turning it back on again. It doesn't happen a lot, but it's freakin annoying when it starts.
I don't have honeybar, but am running ADW.
Wow, good to know others who are going through the same issue...I thought I was the only one! I still have the reboot loop issue even after performing a hard reset. For me, the reboot loop only occurs when I'm on a cellular connection. If I'm on wifi or on airplane mode, it doesn't happen. I'm well past the exchange/return policy so this is extremely irritating.
Personally, the most frustrating thing is that my tab will be fully charged at the start of my day, then in my bag for the morning while I'm at work and then, when I take it out to use it, the battery is completely drained because of the reboot loop!!!
I'm hoping an update (ICS?) will fix the issue but I'm not holding my breath for it...
Same issue here. I am rooted, and originally thought the reboot was from Gesture Control app (awesome app!) when hiding navi bar. But after reading this thread, I'm not so sure.
I've only had the reboot loop once, here is my setup when it happened....
-had just unplugged from charger after full charge
-Mobile data was off, Wifi was set to sleep....never when plugged in..
-The device kept rebooting, so I powered off, went into recovery, wiped cache. I also turned off Gesture Control app functions (not sure if this was necessary however). This seemed to stop the reboot loop.
Would be nice if we could keep gathering info on the conditions that cause this, and potentially find a solution. It sucks having a dead tablet because of this issue.
My 7.7 does the same thing. I don't use the tab constantly, but I do notice the reboot on a fairly regular basis. Same symptoms as everyone above, except for me it doesn't go into a loop, it just reboots once with the white dot and then comes back fairly quickly, so not really a full reboot. I don't see the Verizon & Samsung splash screens, just the white dot then the login screen.
Mine is not rooted, has the stock ROM, and does not have any UI enhancing apps or mods. It's pretty much stock other than having applications installed, and nothing that really runs in the background because I have Advanced Task Killer kill auto kill every 30 minutes.
Not that big of an issue for me right now, but would definitely like to see it resolved.
gawd! It doesn't happen a lot, but when it does it's friggin annoying. Yes, it's the white dot and doesn't show the full bootup splash, kinda just goes to the desktop again seems ok for a minute and then boom- black screen w/ dot in the middle and it starts over again.
This last bout was pretty bad and it didn't respond to shutting it completely down by holding the power button and letting it boot again, which has sometimes fixed this in the past when it's looping like this.
Can't tell what is causing it, at first i thought maybe a live wallpaper, the 64GB sandisk microsd card, or a faulty sim (sometimes my tablet says SIM not inserted, even if it is). I tried changing all of those but it still happens. I haven't found a pattern of usage or other type of trigger to make it do this though.
I've only ever experienced this when I tried adding in the mms and dialer app from the GSM 7.7. Otherwise my tab has been rock solid.
Sent from my SCH-I815 using xda premium
Hi. I foolishly updated to NK1 a month or so ago assuming there was a root. Since the update, I've been having some really annoying basic functionality problems with my Note 3 (outside of it feeling sluggish overall). I've gotten around keyboard freezes, input lag and general f-ups in the Messenger app by switching to Textra. The now nonexistent haptic feedback was "fixed" by increasing the vibration length for each key on the keyboard. For some apps, I've sideloaded an old version to get them to behave like they did before the update. However, there are a few other issues that I'm hoping someone may have some ideas how to fix.
1) YouTube will constantly error out when trying to load a video and my subscriptions list. The white circle will just spin and spin until it finally gives me a "video cannot load" error. If a video won't load, it won't load no matter how many times I click on it to refresh it. I'll have to either close the app and reopen it, or for the really difficult times, restart my phone. Also, if I shrink the app rather than close it when I'm done, no videos will play when I reopen the app unless I close it or restart my phone.
2) The stock camera clears its settings whenever it feels like it. Auto flash, face detection and image stabilization will randomly turn from "on" and "auto" to "off."
3) All of the web browsers (Opera, Chrome, default browser) and Google Maps just randomly hang for about 2 minutes as they try to load data from Wi-Fi and 4G signals. It's similar to what happens with YouTube but they eventually fix themselves after these long hiccups.
4) Often when the backlight turns off before the phone is going to sleep and I touch the screen to keep it awake, the backlight gets stuck in its turned off state, making it hard to see the screen. The only way to get around this is to put the phone to sleep and then wake it up. It does this at least a few times a day.
5) Pulling down the notification bar will sometimes randomly cause my phone screen to start flashing between the notification bar and the lock screen. I have to do a hard reset when this happens.
Thanks in advance for the help! I'm sorry this post is so long. I hate this update and am seriously considering going to HTC.
Have you tried a factory reset?
I have not. I was trying to avoid that if possible and use a last resort.
macschwag14 said:
I have not. I was trying to avoid that if possible and use a last resort.
Click to expand...
Click to collapse
It's probably your best option. But first try clearing data in the offending apps. Or making sure the apps are updated, or even unibnstalling and reinstalling the apps.
Hi all,
Wondering if anyone else has seen anything like what I have seen with my new Edge.
I've had it for a week - I love the phone, the camera, the performance - there's a ton to love. This is the first phone I have not rooted and hacked on day one in at least 6 years.
OTOH, I have experienced 3 issues with the phone, after never experiencing a single issue in almost a year with an s6.
S7 Edge International, 64GB SanDisk Extreme Plus SD card.
1. Last night, my phone was in my pocket while I was doing some stuff, and when I pulled it out, it was completely unresponsive. Black screen, no cap buttons, nothing. I didn't even remember how to force a reboot - I haven't had an issue like this with a phone in a long time. I tried charging it (maybe the battery had dies?) - nope. I tried recovery-mode buttons, no good. I stumbled upon vol down and power, and it rebooted fine. No repeats as of yet, but is this anything anyone else has seen?
2. A couple of days ago, the camera wouldn't save pictures. I do not know why. It would open, focus, and the screen would do screen things, as if the photo was taken, but it wouldn't save it and it couldn't be consulted. Oddly, WhatsApp could still take pictures. A reboot fixed the issue, and I've yet to see this repeat, and I did try.
3. This one has repeated several times. I use Spotify for music and PocketCasts for podcasts. Sometimes, when I try to start the sound (with or without headphones), playback starts (the counter advances), but there is no sound. Changing apps doesn't change anything. I thought initially it might be that Game mode was locking out sound resources, so I turned it off - no difference. I tried killing any and all apps that might be stealing the sound - no difference. Once, after dancing around the interface for a bit, it started working, but other times, no. Rebooting obviously fixes the problem. This morning, on the way to work, I experienced the issue, so I placed a phone call - and after the call, the issue was gone. Has anyone else seen anything like this?
That's very strange, especially for the Exynos. I would try a factory reset, if that doesn't fix it, I would request an exchange.
Ugh, a factory reset does not sound like fun at all.
big_adventure said:
Hi all,
Wondering if anyone else has seen anything like what I have seen with my new Edge.
I've had it for a week - I love the phone, the camera, the performance - there's a ton to love. This is the first phone I have not rooted and hacked on day one in at least 6 years.
OTOH, I have experienced 3 issues with the phone, after never experiencing a single issue in almost a year with an s6.
S7 Edge International, 64GB SanDisk Extreme Plus SD card.
1. Last night, my phone was in my pocket while I was doing some stuff, and when I pulled it out, it was completely unresponsive. Black screen, no cap buttons, nothing. I didn't even remember how to force a reboot - I haven't had an issue like this with a phone in a long time. I tried charging it (maybe the battery had dies?) - nope. I tried recovery-mode buttons, no good. I stumbled upon vol down and power, and it rebooted fine. No repeats as of yet, but is this anything anyone else has seen?
Yes i have had this issue 2wice so far - except that in my case the screen was on (once got stuck on weather page, and another time while i was in google play)
But as yourself - nothing worked anymore - no button no screen nothing at all - vol.down+power is the only trick that worsk
I am too puzzled as in what is causing this - i was looking to install some sort of even viewer app to see if there is a log - but couldnt find one
I cannot imagine what it can be - but whatever it is it completely freezes the phone - the screen wont go off - and it would literally stay like this forever....
2. A couple of days ago, the camera wouldn't save pictures. I do not know why. It would open, focus, and the screen would do screen things, as if the photo was taken, but it wouldn't save it and it couldn't be consulted. Oddly, WhatsApp could still take pictures. A reboot fixed the issue, and I've yet to see this repeat, and I did try.
I have also had this issue - but this is due to SD card not being read properly by the phone - this seems to be an issue with many users and again no idea what is causing it but i heard is due to poor SD tray design
3. This one has repeated several times. I use Spotify for music and PocketCasts for podcasts. Sometimes, when I try to start the sound (with or without headphones), playback starts (the counter advances), but there is no sound. Changing apps doesn't change anything. I thought initially it might be that Game mode was locking out sound resources, so I turned it off - no difference. I tried killing any and all apps that might be stealing the sound - no difference. Once, after dancing around the interface for a bit, it started working, but other times, no. Rebooting obviously fixes the problem. This morning, on the way to work, I experienced the issue, so I placed a phone call - and after the call, the issue was gone. Has anyone else seen anything like this?
Click to expand...
Click to collapse
this problem i have not had but i never used the headsets so who know
Overall the phone works OK i dont want to return it just for this - but i do want to understand what can cause esp issue 1 and somehow happy to see its not just me having it - so maybe some sort of RAM/Core mismanagement > IDK
Also i have not had any single system updates since i purchased it on the 8th - so hoping one will hit soon and fix the issues :silly:
BTW fix for the Camera Failed issue is to turn OFF the Smart Stay option
I can add something simillar:
- sometimes the camera wouldn't open at all (error) and every time this is solved only by reboot; 2 times in 5 days already
- sometimes when scrolling in the settings menu, there appears some bluring frames (like an "indecision" between top-bottom...)
I encountered a similar problem with the camera.
While I was capturing a Slow-mo video the phone was getting really hot (Exynos international version, 32GB) but I was like, yea I knew that the phone would become hot because of the chipset so I continued.
At 4:58 the phone would freeze, non responsive to any buttons. After a few minutes the phone would reboot but the video got deleted.
I did this 3 times to check if it could be repeated and I succeeded. 3 times it would stop at 4:58 and crash and burn.
The fix for this problem is to switch from saving photos/videos to SD card to internal storage.
Kind of disappointed because the SD slot was one of the biggest pros to buy the phone..
guys - the camera failure issue can be fixed (until they release an update OTA next week) by disabling smart stay - not sure if this can also fix the slo-mo thing
Try turning off the App Power Saving mode!! This fixed my phone and now i dont have these weird freezes no more!!
Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Does anyone have any feedback on this? Thanks!
I have the first problem on my phone.
But I didn't use adobe lightroom
and I've seen many user reported this problem in many different threads. it seen a known issue.
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
I have the second problem; sudden vibrations with no reason, no app pending or anything else; I start to think it is associated with the Smart Alarm being activated (in Advanced settings).....
Anyway, really a bug, in fact the Smart Alarm and Smart Stay are known for having made other problems previously, but seems they didn't correct all the bugs.....
eyeatoma said:
Thanks for that stone... Hopefully it's a bug... Would love to hear if anyone thinks that it requires a replacement... Also, i just found a dead pixel on the top corner of my phone... it's completely black...
Is that grounds for replacing the phone, or is samsung wishy washy about the whole thing?
Click to expand...
Click to collapse
If there's a dead pixel I would return it.... There has been alot of people talking about freezing and rebooting... I've experienced too.... Most likely a software issue.... When I got the S6 last year my phone would reboot 3-5 times a day until a software update came out.... The continuous vibration I haven't heard anyone talk about... But if your still in you grace period I would get another phone for the pixels alone... Too nice and new to have to deal with that
Galaxy S7 edge
Hey, I have the same phone with the same firmware. I experienced the freezing right after I opened the camera from the lock-screen, it lasted for a few minutes and then went away. I'm waiting till Sunday to get the OTA and if I don't, I'm just going to update using Odin, considering how the firmware for the SM-G935FD and SM-G935F is the same.
Sounds good, thanks for the advice guys... I went to Samsung, and they said they would replace the phone for the dead pixel... Will take a week to arrive, but I'm just glad it's getting replaced...
I would return it immediately while it is within your return period.
eyeatoma said:
Hi all,
I have a black S7 Edge International version (Dual Sim version). The phone as a whole has been working great. I have been having certain issues though, they don't happen very often. So I'm not sure if its related to certain apps I have or if it's an issue with the phone.
Each issue happened on a separate day.
First problem: The phone froze when I was editing a photo on Adobe Lightroom. This was the first time I was using the app, so I launched after installing it. I tweaked a photo and noticed the phone lagging. They it froze, and I couldn't do anything on the screen. Nothing worked until I did a hard reset. Afterwards, the problem didn't occur again, although I haven't tried Lightroom since, so maybe I should, to see if the problem is with the app. Does this happen often with lightroom? Or could this be a phone issue?
Second Problem: On another day I had my phone randomly start vibrating, like it was receiving a call. I had just made three calls to my wife, and thought she was calling back. However, there was no call notification, and nothing on the drop down menu. There was also no ringtone. The phone kept vibrating, and wouldn't stop. I pressed the power button and reset, then the problem stopped.
Final problem: Today, I've been using the phone fine. However I was playing angry birds and then pressed the home button, so the game was still on it's memory, and being multitasked. I used the phone again a few times, then I noticed on the bottom that the game launcher circle (was on the bottom of my homescreen), even though the game was not open (still in the multitask window - I assumed) I tried to click the multitask window, and the button lit up, but nothing happened. The multitask window had frozen. Again it required a restart, and now it's working.
Given that I'm having these three issues (none have repeated themselves though), is this just the phone needing an OTA update, early phone bugs, specific 3rd party app issues, or is it a more serious problem?
Should I take the phone to Samsung and ask for a replacement, or should I wait it out?
Would love some advice from people, and would also like to hear if you've had similar problems.
Current firmware I'm on: G935FXXU1APB6
Thanks!
Click to expand...
Click to collapse
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Double post
hagba said:
None of the issues mentioned above, using since 2 weeks now, Adobe lightroom works great here,SM-G935FD:
BTW:you should have been on G935FXXU1APB8 by now:
http://www.sammobile.com/firmwares/database/SM-G935F/CAC/
Click to expand...
Click to collapse
Thanks Yerevan... I wanted to wait to see if I'd get an OTA update... Do you have the changelog for this firmware? What are the updates/improvements. THanks!
i mostly had camera freezes from lock screen and random reboots.... hopefully a software update will fix it