Database Users

Hero and SMS

I've had two episodes where I sent a SMS to my dad, and the SMS shows up in the list of messages sendt to my sister -> My sister got the SMS.
Another example: I sent a SMS to my friend, and it shows up in the list of messages to my uncle. My friend answered the message.
Anyone else experienced something similar?
Is there a fix?

Can't say that I've ever had that happened unless I mistakeningly sent it to the wrong person. Human error rather than device error.
I'm sure you uncle must have enjoyed the message.
Have you thought that maybe your numbers are messed up?? Or maybe all your contacts are switching with each other to mess you up.

Yep, chedked the numbers. This is definately a device error.

I had this self same problem yesterday! I thought it was me.
I sent an SMS to a friend called 'Ross', it showed up as Ross in the 'To' field but when I went into my sent messages it had gone to a friend called Robert. This occurred twice - but hasn't with subsequent messages.

Weirdest thing isn't it?
Now, how do we go about fixing this?

z0nic said:
Weirdest thing isn't it?
Now, how do we go about fixing this?
Click to expand...
Click to collapse
You need to email HTC support like with any issues / bugs you find or they will never know about them. Then hope they bring out a software fix. If we don't tell them, they will think its only a handful of people and not bother to do anything.

Also make sure your contacts' numbers are correct.

I have had the same problem, but the message hasn't actually been sent to the wrong person. It seems that it gets confused about who the person is. In my example the person I texted began with Dan and the second Theresa, so not next to each other in contacts. Theresa didn't say she had received something from me.

Same problem here
I did report this to HTC along with not getting sms and getting multiple of the same sms. All they suggested I do is a hard reset (already done) which did not change anything. Not very happy with them they didn't day it was a software fault or a fix was coming

They gave me the same response (although I only reported not getting all messages). If the hard reset didn't work they said to get the phone replaced. Its definitely a software fault so I am not replacing it, seeing as others have had issues with dead pixels etc...

It's only a display problem, you just close messages then reopen it, or go to the messages tab of the contact you sent the text to then click on the message and it'll correct the names.

I've had a similar issue once! Strange experience: I actually thought I had sent all kinds of SMS-es to the wrong person ;-)
In my case the names changed back automatically after about 30 bewildering seconds. Never had an issue since.
I have uninstalled Handcent SMS that caused several conflicts on my Hero, inclusing SMS-es not arriving at all. I might have had the 'wrong name' issue when I had Hancent installed. Don't really remember.

The Sprint Hero Lost SMS Debacle

I was all set to finally take the plunge and sign a contract with Sprint for the new Hero - just waiting for my prepaid cellphone account to run out of money. Now more and more reports have started coming in about the Sprint Hero and its issues with losing SMS, and possible MMS too. Some sauces:
Engadget's questioning > and the scary responses: http://www.engadget.com/2009/10/26/htc-hero-having-intermittent-text-messaging-problems/
Sprint Community's ongoing thead: http://community.sprint.com/baw/thread/22913?tstart=0
SprintUser.com's ongoing thead (there are many): http://www.sprintusers.com/forum/showthread.php?t=195769
Slightly older but still the same problem from here from XDA: http://forum.xda-developers.com/showthread.php?t=572134
A few observations (feel free to add your own):
-UK/GSM Hero users are experiencing this, though to a much lesser extent
-A common, but not completely sweeping assessment is that affected users are using task killer programs or did at one time, even before a hard reset
-Soft resets tend to help the problem, though only temporarily (for some)
-People are getting the same issues on brand new phones that they exchanged for old ones.
Any thoughts? Do you have any personal experiences with this? I'm hoping to hold out till HTC/Sprint releases a patch or some sort of announcement about this problem but in the meantime, what has your experience, as a CDMA/Sprint Hero user, been like in regards to losing/delayed SMS and MMS messages?

From my experiance running Hero on the G1 lost text messages were due to the messeges app failing due to many things running and causing it to crash.
I can't speak for the sprint Hero, though I have not experienced any lost text messages I am aware of.
Maybe its a network issue?

I actually experienced it once. From what it appears, I downloaded a task manager and selected to kill all running apps. After I rebooted my phone though I have yet to experience any text message loses. Originally I was blaming it on a 3rd party messaging service, however now I really think it was as a result of killing the messaging app. This happened about a week and a half ago and so far *knocks on wood* have not experienced any other issues. Aside from that, I still love my hero. I honestly think that it is the best phone I have ever owned.

My biggest issue with SMS messages is that I've had up to a 3-4 minute delay between the timestamp on the message and when i get the notification. But AFAIK, I haven't lost any messages.
I think its a great phone so far. If Android keeps picking up as it appears to be, I think it can trump apple and iphone.

I have not lost any texts. I tested with texts to and from different carriers and area codes. I have not run any task killers. For what it's worth, I have not had any of the battery problems that people have run into either.

i had lost all of my SMS messages on my Sprint Hero after i installed Handcent SMS and used it for a couple days ( which so happened to be exactly a week after i bought the phone the messages were gone)

your sms's are still there, but they are in your messenger app, handcent doesn't access stuff that's already there, just the new stuff comming in. I don't belive it's possible to import the sms's that are already there, or at least there's not a known procedure on how to do so.
you can access them if you pull up your original messenger app, just no way to import/export. Sorry, probably not the answer you were looking for, but it is the correct one.

I had this problem when I first got my Hero, no text messages were being received, third party SMS app or not. My Hero said 'with Google' on the back. I exchanged it for one that just says 'htc', haven't had the problem since.

im worried
ive had the phone for 2 weeks.three days later i got the dreaded calls from friends and girlfriend that i havent been answering back to text. ive installed handcent sms and smstomailbox. from then on the problem has stopped.although i have sent myself some text and im yet to receive them no one has told me they cannot contact me. i just moved to sprint because i recently got a job as an assistant. my boss contacts me strictly through text. (you can imagine the magnitude of this issue) after all the forums ive read, i dont know what to do regarding this. my 30 days is almost up. i cant imagine a patch is not already on the works, but ive read this has been a known problem for some time. with Htc pumping out phones by the dozen and 1.6. / 2.0 updates taking the spotlight, i wonder if i should return my phone. the phone is real nice and i dont want a flimsy pre. seems too much stress for a device you pay good money for.i have the sprint hero with the "with google" in the back. seems like a bad time to get a phone with sprint since theres no news on wether this phone will be upgradeable or patched and the other phones are going to get upgraded soon. (HD2)

!!!
on another thread someone posted that the problem had been acknowledged . the post pointed to a flaw in the sms app that did not send a "memory full" notification back to the sms database server. so it seems theres a limit to the sms app capacity and it kinda locks down or something along those lines. lol (sorry ill post the link when i find it again) in other news 2.0 is coming to the hero. so i guess ill deal with the issues till then.

I purchased a Hero on launch day [early run device, without 'with Google' branding, only 'HTC' on the back cover] and quickly encountered the intermittent text message delivery debacle.
Bottom line, there were extended periods of time in which text messages being sent to me were simply not appearing on my phone. [Side note, this includes individuals both on and off the Sprint Network.] Turning the phone off and on usually alleviated the non-delivery / appearance problem but any messages sent during that time were gone. There was no flood of messages post restart.
I should note that on two occasions I did notice that I had received a text in the top notification bar but when I opened the Messaging App, the text was no where to be found.
It appears that the messages may indeed have been delievered... but the app is 'eating' them, so to speak. This *could* explain why on Sprint's end, everything looks fine on the network... or so I was told, which I believe.
My temp solution, as advised by forum / discussion posts by other Hero users was to install an alt Messaging App [I used Handcent SMS] and use this rather than the stock Messaging app. Additionally, I added 'SMS To Mail Lite' which forwarded a copy of my incoming texts to an email address. I experienced no intermittent outages / delivery failures / abductions at all. Both Handcent and the email inbox matched. While this 'worked' I was unable to replicate the bug but since I was using Handcent this might have been why.
Later, after spending some time on the phone w/Sprint Advanced Tech Support, they determined it was not a network issue and was due to the phone itself [as their system showed all my messages being delivered]. They set up a trouble ticket and I was able to swap my Hero for a new one at my local store. Caveat, I was still under the 30 day trial which made things much easier when I got to the store.
I was told by Advanced Tech Support that HTC has recognized this intermittent text delivery issue and they are working on a solution. I only mention 'Advanced' b/c the first individual I spoke with from regular Text Messaging Support had zero knowledge of this issue and was quick to deny any problems whatsoever. No one at the store knew anything about it either, but I wasn't expecting it. So if you speak with anyone at Sprint, expect that they might not know yet and be nice. You might even get a replacement phone.
Currently, I'm still using Handcent and really like it. Tried ChompSMS but just prefer the other. They're on par w/one another so be sure to check them both out if you prefer to go this route. Also, I used the 'My Backup Pro' app to restore my new phone to the original configuration. Certainly worth the $5.
Hope this helps.

"Delete old messages" keeps checking itself

Hey guys, stumbled across this forum while searching for help with another issue and it's been a great help so far.
Anyway, have a new problem with the phone. I have (or atleast had) a fair amount of messages from various people. On my birthday of all days (I guess I was getting larger than average amount of messages?), the phone decided to display some error message which I didn't see and then deleted all of my messages, so people have messaged me for my bday and I have no idea what they have said, haha, but thats a seperate problem.
Went into the settings and the phone has checked 'delete old messages' again even though I made sure this was off when I first got the phone.
I changed it back and checked again... the phone has checked the box again. No matter what I do it keeps checking the box.
Any ideas?

I have that bug too. I do not know how to solve it. In order not to del my old messages, I just increase the text message limit (from 200 to 1000).

I have the exact same problem. Very annoying. I've lost a fair amount messages due to this too. Now I've increased the text message limit from 200 to 500 and I backup all my SMSes to my gmail account using "SMS Backup" every night. Seems to be the only way to preserve old messages at the moment.

istnelane said:
I have that bug too. I do not know how to solve it. In order not to del my old messages, I just increase the text message limit (from 200 to 1000).
Click to expand...
Click to collapse
I've done that now too (up to 5000 as thats the limit), so hopefully it should be ok now, but I'd still like to know how to turn this auto delete function off if possible. I bought this phone because I was sick of how controlling the iPhone was, don't really want another phone that does what it wants, haha.
Up until today it used to just ask me if I want to delete older messages everytime I went into messages, but now its just decided it's going to do it.

Temp. Fix-ish.
I don't want to bump an old thread and I don't know if this has been solved yet but when I discovered this I did some tinkering and discovered it appears to be triggered by backing out of the messaging service using the back key. The trick is to use the home key to take you back to the home screen. This will allow you to always have "Delete old messages" unticked.
Until a fix is out I hope this helps.

I had this issue before!
Surprisingly, it went away after flashing to another firmware (which turned out not liking) and then flashing back to my old firmware via Kies.
If you're unwilling to go that route, then I suggest using a different messaging app such as Handcent SMS or something like it and bypass the default messaging app all together. It doesn't look as nice as the default messaging app IMHO but it does not have all the quirks the former gives (like changing 3-SMS long messages to an MMS automatically...irritating!)
I heard Froyo will be fixing the annoyance I just mentioned. Maybe once the official Froyo from Samsung comes out all these small annoyances would go away.

That 3-long SMS to MMS is annoying because I get unlimited SMS but it charges me the standard rate for MMS so it's stupid.
I never really reach the 5000 limit and I'm happy using the home key method as it is but good options otherwise.

voice search crippled, 4g slow, slow keyboard input & FB sync probs. please verify

voice search crippled, 4g slow, slow keyboard input & FB sync probs. please verify
Title says it all. I have tried everything in my power and knowledge to fix these issues. details below.
1) My voice search used to call people in my contacts. now it won't do ANYTHING BUT search the spoken keywords in the browser. ive read that you must have your contacts in your google group and not in your phone group for this to work. It has worked for me before. This hardreset I put all my contacts in the phone group bc when fb will actually sync, i don't want to have 4030343 contacts syncing to my gmail account since this epic does not give you an option which contact groups to sync or export to a vcard (annoying). I am about to do my 5th hard reset to attempt to cure this newly arisen problem
2) I have had full 4g bars in the Austin, TX area and the fastest LOCAL speed test results would only achieve ~900kbits. Isn't this so called 4g (or pre 4g) supposed to be roughly 3000-4000kbits/sec? 3g is typically over 1000 around here...probably calling Sprint tomorrow about it or going by the store (and wait half my day away).
3) keyboard- love it but seems like when I type too fast my screen can not input the characters fast enough. Anyone else experience this?
4) as many ppl complained - my fb contacts won't sync. It happened once but I had to do a HR and 4 HRs and one pending later, no luck. Read it was FB servers on other phone forums.
Anyone have these issues? Any solutions? Please help. I am spending way too much time troubleshooting...and here comes my 5th HR. can't wait for ROMs so I can root and rid this evil touchwiz or whatever its called crap

i dont have 4G in my area nor do i have facebook SYNCING problems (facebook notifications is a whole different story) BUT i do have the keyboard not catching most of my letters typed.

I tested 4G in the Nashville area and consistently saw 3-5 Mbit/s. Looks like you might be in an emerging area there. Confirm response problems on keyboard. Once had contacts sync problem, they resolved themselves automatically.
While I haven't tried this personally, I hear Vlingo is an excellent alternative for those of us not on 2.2 yet (all of us running stock for now).

Thanks for the replies and confirmation guys. Hopefully flashing a new ROM whenever that is, will cure our keyboard issue. I am sure its software related.
Yeah, I am going to check speeds with the guys at the sprint store across my street.
FB started syncing my contacts today! wooo!!!
Heard about that vlingo deal. Heard good things. Like to install at least as possible though hah
Thanks for the replies, guys. God Bless

richabi said:
Title says it all. I have tried everything in my power and knowledge to fix these issues. details below.
1) My voice search used to call people in my contacts. now it won't do ANYTHING BUT search the spoken keywords in the browser.
Click to expand...
Click to collapse
Did you ever find the fix for this? My Epic 4G is doing the very same thing ... won't even search for files or apps on the phone using voice search. Will ONLY search spoken terms in the browser. Quite annoying.

[Q] HTC Sense Friends link

I keep getting a notification to request friends from HTC Sense Friends. However all the friends are just listed as "Orange" with the option Request or Ignore.
How can I disable this?
Thanks

What happens is HTCSense.com syncs all your contacts to it's database. In your case, you have "Orange" in your phone book.
When someone else with "Orange" in their phone book (you can imagine that it's quite a lot!) syncs up with HTCSense.com, then HTCSense.com goes "Oh look! This is the same person, maybe these people are buddies!" and suggests that you might be friends with them.
I get it with "Vodafone" and "Voicemail" too. I also had "Aaaaa" which was a remnant of an old featurephone that I would always end up pocket-calling (was one of those phones where pressing the select button takes you into the menu, then the phone book, then the first contact, then calls it - so I put a dummy entry in to stop it from calling anyone!)
Easiest way around it is to rename your contacts to something else. So you could change "Orange" to "Orange Customer Services" - however you'll probably find that someone else has that too...so you might need to get more obscure with your naming!

Or you just disable HTCsense sync (Options->Accounts and sync).
If you don't really use it, there's no point of it draining ur battery while u sleep

what exactly does HTCsense sync do ?
i mean if we stop it from syncing , will that affect the sense.com website and we wont be able to track the phone or ring/lock it ?

Hi all, I'm getting the same thing. At first I was ignoring them but they kept coming back so I clicked the Request button to see if it would go away, but no it says I have them as friends but offers more of the same contacts (main one being "show balance") to add as freinds. Can someone please help cos this happends every second day?

ceck_01 said:
Hi all, I'm getting the same thing. At first I was ignoring them but they kept coming back so I clicked the Request button to see if it would go away, but no it says I have them as friends but offers more of the same contacts (main one being "show balance") to add as freinds. Can someone please help cos this happends every second day?
Click to expand...
Click to collapse
Did you even read my post? I'm not going to even bother repeating myself but I've said exactly what you need to do.

dazultra2000 said:
Did you even read my post? I'm not going to even bother repeating myself but I've said exactly what you need to do.
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Sorry about that I should have addressed it as I'm still getting the same thing. I did change them by removing letters and it was still showing up and found out it's the number its finding, but after all that I found out that it was O2 numbers from when I joined HTC Sence with a HD2 desire rom and now I'm with vodafone and they aren't applicable so have now deleted them
very sorry about that, I am a Noob