Video playback issue (Slow Mo) - Nexus 6P Q&A, Help & Troubleshooting

Anyone else getting a "Can't play video" error when trying to replay a slow mo video through Google Photos? Been awhile since I have rewatched the videos, but I am sure it was fine before this months update.
The video itself will play just not in slow mo, and it seems to be 1.5x - 2x faster as well.

Same issue here. Got my phone yesterday so I can't comment on the updates.

anarfox said:
Same issue here. Got my phone yesterday so I can't comment on the updates.
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What update patch are you currently on?

Logi23 said:
What update patch are you currently on?
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Build MMB29M.

anarfox said:
Build MMB29M.
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Click to collapse
Guessing it's this latest December patch that caused it then.

Same problem here. The camera app says "Can't play video" and Google Photos says "Video not found", even though it's playing right underneath the error message.

Same here

Same here... I received the phone late December and the 6.0.1 was already ready to download. I am glad it worked before so I know it's probably software and not hardware related.

It's probably the Photos app
Sent from my Nexus 6P using Tapatalk

I had 3 slow motion videos that were doing this initially but I just looked in my photos app and played them just fine. It's a little choppy though still... No error message anymore, however.

Related

Record using the front facing camara

Now, I have the Tab and I couldn't help but notice the default camera program only lets you take pics with the front facing camera and not record video with it. So I was wondering if their was like an app for this or some tinkering with the software and what that could be done to get this working?
I think you can do that with the Qik video chat program, but I haven't really tinkered around with it
SpacemanGep said:
I think you can do that with the Qik video chat program, but I haven't really tinkered around with it
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Trust me I've tried. Every time I hit record it freezes up. I mean first a green screen then complete freeze.
Ya, I actually tried right after posting that's exactly what happened to me. Bahh Humbug.
SpacemanGep said:
Ya, I actually tried right after posting that's exactly what happened to me. Bahh Humbug.
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Yea, it sucks. I mean I don't understand. I mean in theory the Tab's FFC should be able to record video, but this is not the case at all.
I tried the Qik app and it is working for me for front-facing recording. I had the T-Mo version when I first got my Tab that sometimes froze, but went to the Qik site and got an update that worked much better. Haven't had any problems with it yet.
Maris_ said:
I tried the Qik app and it is working for me for front-facing recording. I had the T-Mo version when I first got my Tab that sometimes froze, but went to the Qik site and got an update that worked much better. Haven't had any problems with it yet.
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What update?

[Q] Youtube busted?

I can't seem to play any videos through the youtube app.
Every one gives me the same error:
"there was a problem while playing
touch to retry"
Embedded flash plays just fine, but the app doesn't work worth beans. Anyone else experiencing the same problems?
Mine does the same **** i have to restart the phone its the froyo update ****in **** blows
Sent from my SPH-D700 using XDA App
youtube put up a statement on the site saying that it's something on the backend the changed and now have to release another update for the app. It's not just the epic that's having the the problem. A lot of phones with 2.2 are. You can still go on the full site and watch the videos in flash if you want to.
Sent from my SPH-D700 using XDA App
Yup, tried that and it worked. However, on some vids, now goofy youtube says I need a flash upgrade. Argh.
Dolphin browsers to watch flash.
I wish they'd fix this **** already, getting tired of rebooting my phone all the damn time. Seems to trigger by the phone dropping to below 50% battery then charging back above. At least I've read there seems to be some correlation and it seems to be the case on my phone as well.
No problems here youtube works fine for me
Only problem I seem to have with it is it keeps telling me my account isn't linked so idk I guess when I get to a computer then ill see
Sent from my SPH-D700-EPIC-using Tapatalk
silver03wrx said:
No problems here youtube works fine for me
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Click to collapse
No problems here either, app or browser (Miren)
Sounds like it's affecting "stock" users.
FWIW, youtube works fine for me now.

Netflix on Galaxy Tab 10.1

I tried to search but found no recent threads on this.
Has anyone else found that Netflix video and audio go out of sync pretty regularly??? I find that the video stutters for a second, and the audio is then out of sync. The video speeds up and catches up with the audio a short time later, then shortly later the problem happens again.
I have netflix on my tablet o.o and it works great. No out of sync audio with video or any problems
Sighx said:
I have netflix on my tablet o.o and it works great. No out of sync audio with video or any problems
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Odd.... Are you using a ROM or anything??? I am totally stock (not even rooted yet).
I've read about it on another site but not experienced it myself. Are you on the most up to date version of Netflix?
Milkman00 said:
I tried to search but found no recent threads on this.
Has anyone else found that Netflix video and audio go out of sync pretty regularly??? I find that the video stutters for a second, and the audio is then out of sync. The video speeds up and catches up with the audio a short time later, then shortly later the problem happens again.
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What is your download speed? Your internet speeds could be too slow.
Sent from my GT-P7510 using XDA Premium App
I'm pretty sure its gotta be your internet speeds bro.
I meant to add in my original post that it definitely wasn't my bandwidth.
Any other ideas on a stock 10.1???
The last version of Netflix was horrible like that for me, but the current is perfect. You probably already did this, but uninstall and re-install? Hope it works for you.
The current version of Netflix works great for me. I'm on Task's latest rom.
Milkman00 said:
Odd.... Are you using a ROM or anything??? I am totally stock (not even rooted yet).
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Click to collapse
I am using Overcome's ROM at the moment.
I posted earlier that I had not had the same problem but last night I was watching Top Gear on Netflix and experienced some pretty bad stuttering, but when I played the same show today it was fine.
Sometimes when I start Netflix its out of sync and/or stuttery. Usually I just reboot the tab and then it works fine.
I have the same issue.. My audio/video will get out of sync. I have a T-Mobile galaxy tab 10.1 with stock everything without a root.
I was having this same issue wile watching some videos with my kids today. I usualy fixed its self but it was very annoying. I was on stock 3.2 at the time, latest version of netflix and my intenet is prety darn fast.
I'm running Task's 7.0 rom at the moment. I'll have to test and see if it makes a difference.

Stuttering in Youtube?

I'm watching a video side by side with my Note 2 and it looks like the Note 3 stutters when playing back the same video. Nothing crazy but it's there. I mean there's stuttering in the browser. Now there's stuttering in Youtube. Videos my freaking 3 year old hacked touch pad can play smoothly. What the hell is going on here?
I can't be the only one experiencing this. I'm starting to regret upgrading to the Note 3. My only hope is a custom rom comes along and solves all this crap.
No issues with me, and I watch two videos at a time. I'm using a T-Mobile n3.
Sent from my SM-N900T using XDA Premium 4 mobile app
The same thing is happening to me but only when watching the Hulu plus app. I switch it to med quality, everything plays smooth. But only in High quality its unwatchable. It might be the app itself.
lm that guy said:
The same thing is happening to me but only when watching the Hulu plus app. I switch it to med quality, everything plays smooth. But only in High quality its unwatchable. It might be the app itself.
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Click to collapse
I too am having these issues. Minor stuttering on Youtube App and Hulu Plus app on high settings Major Stuttering. I guess I'm trying to determine if this is a software/app issue or a hardware issue. I also tried a Movie Trailers app with HD Trailers. I think it was called Cine Movie Trailers, and it had minor stuttering like the youtube app. If someone can try these apps specially the Hulu Plus app which seems to have the biggest problem, it would be greatly appreciated. Wan to make sure before I request an exchange.
Thanks!
It could be smart pause, try disabling it.
muhtesem insan said:
It could be smart pause, try disabling it.
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Click to collapse
Thanks for your reply. Unfortunately smart pause setting is off. Seems to be something else. Anybody can check if they have this problem in hulu plus high setting?
Thanks
riikotta said:
I too am having these issues. Minor stuttering on Youtube App and Hulu Plus app on high settings Major Stuttering. I guess I'm trying to determine if this is a software/app issue or a hardware issue. I also tried a Movie Trailers app with HD Trailers. I think it was called Cine Movie Trailers, and it had minor stuttering like the youtube app. If someone can try these apps specially the Hulu Plus app which seems to have the biggest problem, it would be greatly appreciated. Wan to make sure before I request an exchange.
Thanks!
Click to expand...
Click to collapse
Dont bother with an exchange. It has to be a software issue because our devices are more than capable of playing videos. Besides im on my second exchange and the same stuttering happens in both apps
Sent from my SM-N900T using Tapatalk now Free
I have this issue on my tmobile Note 3. I first noticed it in the Hulu Plus app whenever I set the quality to high. Second time I noticed it was streaming video through video players such as mx video and the stock video player. This would happen with standard avi videos as well as 720, 1080 videos. Haven't tested youtube though.
Hello everyone!
Update: So I went to my local AT&T store to check these issues on the demo unit and installed the Hulu Plus app and the playback is exactly the same that we're experiencing. On the YouTube app though, the playback was smooth as butter and what I noticed was the YouTube app on the demo unit had the old YouTube logo on it's icon. So when I got home I uninstalled the youtube app updates and returned it to it's factory installed state. That resolved the YouTube problem!!
As for the Hulu Plus app, I contacted Hulu and went through their troubleshooting steps with no success and then answered some questions about my device. The representative then stated that the data was passed on to their mobile developers. So I'll keep anyone updated if that yields some results. If you're having these issues with Hulu Plus, I encourage you to notify it to hulu customer support on their web page. They gave me a 2 week credit on my subscription for my inconvenience.
Hope this gets resolved soon.
riikotta said:
Hello everyone!
Update: So I went to my local AT&T store to check these issues on the demo unit and installed the Hulu Plus app and the playback is exactly the same that we're experiencing. On the YouTube app though, the playback was smooth as butter and what I noticed was the YouTube app on the demo unit had the old YouTube logo on it's icon. So when I got home I uninstalled the youtube app updates and returned it to it's factory installed state. That resolved the YouTube problem!!
As for the Hulu Plus app, I contacted Hulu and went through their troubleshooting steps with no success and then answered some questions about my device. The representative then stated that the data was passed on to their mobile developers. So I'll keep anyone updated if that yields some results. If you're having these issues with Hulu Plus, I encourage you to notify it to hulu customer support on their web page. They gave me a 2 week credit on my subscription for my inconvenience.
Hope this gets resolved soon.
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Thanks. The hulu plus app is definitely jacked. What i find interesting is the adds usually play right, but when it gets to the actual show, it stutters.
harabinger66 said:
Thanks. The hulu plus app is definitely jacked. What i find interesting is the adds usually play right, but when it gets to the actual show, it stutters.
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Click to collapse
Yeah, I found that odd also. But I think the ads play at a lower picture quality. That's what I think anyways. I'm not sure what's happening there
Hi everyone,
Just to let you guys know that Hulu sent me an email saying that they "put a fix in place on their side of things" and instructed me to shut down my device for 60 seconds and turn it on and play a video. So I did and videos seem to be playing smooth. No more stuttering! The app seems to have lost the option to choose video quality instead it chooses it automatically depending on your connection speed. Video quality is very good though!
riikotta said:
Hi everyone,
Just to let you guys know that Hulu sent me an email saying that they "put a fix in place on their side of things" and instructed me to shut down my device for 60 seconds and turn it on and play a video. So I did and videos seem to be playing smooth. No more stuttering! The app seems to have lost the option to choose video quality instead it chooses it automatically depending on your connection speed. Video quality is very good though!
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Click to collapse
I dont think the fix was applied to the tmo version because I'm still laggy and I can still choose a video quality
Sent from my SM-N900T
lm that guy said:
I dont think the fix was applied to the tmo version because I'm still laggy and I can still choose a video quality
Sent from my SM-N900T
Click to expand...
Click to collapse
Contact hulu support. They will help you.
riikotta said:
Contact hulu support. They will help you.
Click to expand...
Click to collapse
Okay they did. Eveything works fine now for T-Mobile version. I suggest other variants to contact support if you are having stuttering in Hulu Plus. Got a few weeks free and subscribtion price lowered next month, Awesome
Sent from my SM-N900T using Tapatalk 2
I, too, have this problem. Thought I was going crazy at first because it was so slight I'm on non rooted stock rom but has Apex launcher installed. I recall Youtube videos playing fluenty at some point before installing Apex. No+ saying Apex is the culprit here. But that is my "fixpoint"
Sent from my SM-N9005 using xda app-developers app
suligoesmaraccas said:
I, too, have this problem. Thought I was going crazy at first because it was so slight I'm on non rooted stock rom but has Apex launcher installed. I recall Youtube videos playing fluenty at some point before installing Apex. No+ saying Apex is the culprit here. But that is my "fixpoint"
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
So have you tried to uninstall Apex to see if the stuttering in YouTube went away? I have Nova installed and can't remember if I tried the youtube app while I still had Touchwiz on because I installed Nova almost right away.
I'm going to try this tomorrow I guess just to say I tried it because you never know. Though I doubt it because I also have stuttering in scrolling on almost any browser and that I definitely checked while I was still fully stock, no Nova and no root.

YouTube video stutter on 4.4

Hi,
Since upgrading to 4.4 I'm experiencing stutter/jitter on YouTube videos.
I've tried factory wiping the device and it's the same, I've flashed the SinLessROM and it's the same. Only 4.3 didn't have the issue.
Is anyone else experienced this and is there a solution??
Thanks!
EDIT:
I would like to gather some data of units having/not having this issue respectively to see if I can isolate the cause:
If possible, please can you supply the following information:
1) How you upgraded to 4.4 (OTA, sideload, custom build of official 4.4. ROM, etc)
2) Are you using stock/custom kernel (if custom, which one?)
3) If you factory reset/wiped at any stage
4) Version of YouTube app
5) Link to an HD YouTube video that you can play without any stutter (it may be I/we are just choosing 'bad' videos)
I was using this video for testing and get the stutter on the device, so fi you can play this video as well and report back that would be great: http://www.youtube.com/watch?v=6v2L2UGZJAM
Thanks guys!
Just checked and mine seems to not be as smooth as it was before as well.
Somewhat related, I have the LG Nexus 7 phone with everything stock on it and the YouTube app despite buffering the video properly, still plays back the video a bit stuttery. I'm running the KitKat OS on it as well. The same videos play fine using the browser but the quality isn't as good (pixelization), despite it being HQ. They also play fine using Freedi YT player at the same quality as the app.
I thought I was the only one until I saw this thread! Pretty sloppy work from Google.
It's running great for me. I have ART enabled, give that a try and see it the problem persists.
Mmm I tried that too but it's still the same. Looking around a bit more people seem to have had issues with some versions of the YouTube app doing this in the past. What version do you have may I ask??
Are other video players effected as well?
Same problem here
Just finished updating to 4.4 Kit Kat. Fired up YouTube and noticed jittery/frames issue before seeing this thread. It's not a huge problem but it's definitely not as smooth prior to update. Warning for heavy youtube users maybe wait out on updating? It's only a little annoying short second jitters here and there.
My youtube is up to date with latest version installed. Lets hope youtube releases an update for Kit Kat OS.
My overall first impressions with Kit Kat so far is that it does feel snappier with the app drawer scrolling, multi-task switcher and touchscreen responsiveness. I'm a heavy Clash Of Clans player so I instantly knew and feel the difference right away.
I have an Ipad Air, Ipad mini (1st gen) and this nexus 7. I'm very happy with the touchscreen pinch to zoom improvement in this update. The screen definitely feels close to par with the ipad screens now. Not a fan boy or anything because I enjoy both iOS and Android!
TheGoD said:
Are other video players effected as well?
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Click to collapse
MX Player and BS Player work fine on my end.
No problems here, everything is fluid as usual ?
I'm having the same issue. Using scrosler stock odex build. ART and Dalvik same result.
Sent from my Nexus 7 using Tapatalk
Gorgtech said:
No problems here, everything is fluid as usual ?
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Click to collapse
Same just went and watched 5 different videos to make sure
Sent from my Nexus 7 using xda app-developers app
If you're lucky enough not to be having any issues, can you post the following information so I can see if I can find the root cause of the 'problem'?
1) How you upgraded to 4.4 (OTA, sideload, custom build of official 4.4. ROM, etc)
2) If you factory reset/wiped at any stage
3) Version of YouTube app
4) Link to an HD YouTube video that you can play without any stutter (it may be I/we are just choosing 'bad' videos)
Thanks very much to anyone that can help with this!
Hello,
same problem here, waiting for a fix, don't want to reset my device.
Mine is fine.
I have no stuttering whatsoever.
Received 4.4 from here.
http://forum.xda-developers.com/showthread.php?t=2525024
[ROM][11/13/13][Flo] - {Google Official OTA} - Stock Rooted 4.4 - KRT16O - KitKat!
I did a complete factory wipe prior to install.
Version YouTube is 5.2.27.
YouTube video :
https://www.youtube.com/watch?v=A3PDXmYoF5U&feature=youtube_gdata_player
Sent from my Nexus 7 using Tapatalk 4
Have you tested your WiFi speed?
meangreenie said:
Have you tested your WiFi speed?
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Click to collapse
Yes that's fine, I live in Holland so even the mediocre connection I have is 60mbps Down / 6mbps Up - it's not a buffering type of stutter but more of an issue with the decoding and rendering of the video. Like a driver is not optimised correctly or there is a memory bottleneck.
sigsour said:
I have no stuttering whatsoever.
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Click to collapse
Thanks for the info, will check it out when I'm home. I was going to wipe and flash that ROM anyway, so I'll check that specific video and see what the results are like. I appreciate the response, now I have something to work with as a base! :good:
DaveWoolly said:
Hi,
Since upgrading to 4.4 I'm experiencing stutter/jitter on YouTube videos.
I've tried factory wiping the device and it's the same, I've flashed the SinLessROM and it's the same. Only 4.3 didn't have the issue.
Is anyone else experienced this and is there a solution??
Thanks!
Click to expand...
Click to collapse
Sorry for the question, but english it´s not my mother tongue(from Spain). When you say sttuter, you mean in image & sound, image only or sound only?
I have a N7 2013 with 4.4 and want to test this.
Thank you very much. Regards.
BiggerSpain
My fault, I should have said! It is actually just the video that stutters for me. The audio plays perfectly. It just jitters slightly with the video, like it 'sticks' briefly especially during panning shots.

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