Audio/Video out of sync - Nexus Player Q&A, Help & Troubleshooting

Every day, I have problems with the audio and video being out of sync on every app. I can temporarily fix it by restarting the device. Does anyone know of a fix? Or of a way to automatically reboot it everyday?

shinta86 said:
Every day, I have problems with the audio and video being out of sync on every app. I can temporarily fix it by restarting the device. Does anyone know of a fix? Or of a way to automatically reboot it everyday?
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Click to collapse
Have you tried a different hdmi cable and/or TV to see if it is in fact the nexus player?

Audio sync problem with NP... See http://productforums.google.com/forum/m/#!msg/nexus/5DNQE34lZtA/M11-tpISAQAJ

Related

Music and Video player "skips"

For some reason my music and video players "skip". It's not really skipping, just kinda pausing for a millisecond, like there isn't enough memory to run it. I know there is, so why is it doing this?
Anyone else with this issue?
i have not noticed this. Are you using the stock players?
It does it weather I use the stock players or cubed or act 1. Doesn't matter which player, it still seems to happen anyway...
Sent from my SGH-T959 using XDA App
yup same thing happens to mine...im going to do a factory reset and then transfer my music album by album (as appose to dumping all albums at once) and if it continues I'm exchanging my Vibe for another at the t-mobile store.....but if anyone had any info plz let me know...is there a fix?...
I've noticed this on occasion as well but wasn't sure if they were just bad mp3s.
Yeah, if it's happening on 3 different apps, that is very odd.
Curious, on an app like neocore, what was your fps?
Anyone else experience this? this is kind of a bigy for me
Okay, I've determined that it's an app causing it. I uninstalled everything but 3 or 4 apps and the problem has ceased. I'll have to reinstall them one at a time to determine which was causing it, but when I do I'll let you know.
Sent from my SGH-T959 using XDA App
When you do, will you pm me? Would love to add it to the sticky to prevent others from having an issue.
Why the need for so many players?
I was just experimenting with Cubed, I like the stock player just fine, and act 1 plays more formats and has more options than the stock video player, been using that since my G1.
Anyway, I uninstalled everything but compass, txtpad lite and xda and the problem appears to have ceased. I've now reinstalled HTC ime mod but haven't tested the player yet.
Sent from my SGH-T959 using XDA App
The stock video player has played everything for me so far... pretty impressed.
Have you tried RockPlayer?
noticed the skip issue when i installed the music mod from the N1 CM5 build. made things really buggy and it 'skipped' a lot. not sure if it was related to the random freezes that required a battery pull, but that and lots of problems started after i installed music mod. once i factory reset they went away.
romanonly said:
For some reason my music and video players "skip". It's not really skipping, just kinda pausing for a millisecond, like there isn't enough memory to run it. I know there is, so why is it doing this?
Anyone else with this issue?
Click to expand...
Click to collapse
Are you listening to this using bluetooth stereo? If so, turn off your wifi.
I continue having this problem when listening to music through a the 3.5 mm cable (like using headphones or when i have a two way 3.5mm plug that i hook up to my car)...any one else having this problem?.. but it doesnt seem to have a problem when on speaker...couldnt run the most elaborate test but it didnt skip through the two songs that i tested
Well, it would seem that both of these apps cause this "skipping" problem:
Weather and toggle widgets
Turtle photoframe
Both are widgets, and every time I uninstall them the problem seems to go away. Maybe its just certain widgets or a problem with touchwiz causing this. I'll keep testing.
Sent from my SGH-T959 using XDA App
i also am experiencing this problem. it not only happens when playing music from the sd card or device, but even on pandora i notice it skipping in the same manner it does when playing mp3s.

Music play stops when opening Gallery.

I have a strange experience music play stopped when opening gallery. Does anybody have this problem.
Pls let me know if u have any fix.
You need to give more details for someone to be able to help you...
like, which player you're using for music?
can you reproduce the problem?
if yes, mention the sequence to reproduce the problem, so that other users can also check...
Btw, I'm using n7player and I tried to open Gallery (Album mode) while the music is playing, but the music didn't stop.
Hope it helps...
I'm running PowerAmp playing 128 kbps MP3's and Gallery, view, scrolling thru pictures with flawless performance..
Sent by my 4.4.4_21.11.17_titan
(Unlocked) XT1064 Moto G (2nd Gen.)
http://waynekent.com/page6.html
"Praise Jah" YOU people.!
whatever7276 said:
You need to give more details for someone to be able to help you...
like, which player you're using for music?
can you reproduce the problem?
if yes, mention the sequence to reproduce the problem, so that other users can also check...
Btw, I'm using n7player and I tried to open Gallery (Album mode) while the music is playing, but the music didn't stop.
Hope it helps...
Click to expand...
Click to collapse
I was using google play music.
While playing when i open the gallery suddenly the player stopes.
I have also tried power amp. Rocket player. Both have a glitch while opening
Gallery but it plays after that glitch
Sent from my XT1068 using XDA Free mobile app
Same problem but while using Firefox or chrome
Hi,
I have also experienced the problem of the music player stopping all of a sudden but happens while I'm browsing. It persists no matter which player I use. I've tried clearing cache memory of the applications and from the bootloader as well. But has not helped.
What can be the solution for this?
Thanks.
omujeebr said:
I was using google play music.
While playing when i open the gallery suddenly the player stopes.
I have also tried power amp. Rocket player. Both have a glitch while opening
Gallery but it plays after that glitch
Sent from my XT1068 using XDA Free mobile app
Click to expand...
Click to collapse
Do you have LOTS of pics in your phone or card memory?
The only reason I can think of, is the ram memory couldn't handle multitasking when its fully utilized.
Our device has 1 GB of ram but the FREE memory is lower than 300 MB most of the time.
You'd look for the apps for its rem memory consumption and remove any unnecessary apps if needed.
BTW, I tested playing an MP3 file with Rocket Player and then opening the gallery app, but there was no glitch whatsoever.
Strangely, while testing Google play music I found that it stops playback as soon as it loses the focus to ANY other app...
Hope it helps.
whatever7276 said:
Do you have LOTS of pics in your phone or card memory?
The only reason I can think of, is the ram memory couldn't handle multitasking when its fully utilized.
Our device has 1 GB of ram but the FREE memory is lower than 300 MB most of the time.
You'd look for the apps for its rem memory consumption and remove any unnecessary apps if needed.
BTW, I tested playing an MP3 file with Rocket Player and then opening the gallery app, but there was no glitch whatsoever.
Strangely, while testing Google play music I found that it stops playback as soon as it loses the focus to ANY other app...
Hope it helps.
Click to expand...
Click to collapse
Thanks for your reply.
It really helps me.
I do have another question
Does anybody facing problem for ear speaker during call.
It only happens very few times.
What happens is i cant hear any voice from ear speaker. But the caller can hear me.
And i also tried speaker phone its also not working.
But when i tried with headset its working.
I googled and find out that its a problem with headset jack.
Does anybody found any fix for this.
I am sad bcz the latest update didn't fix this.
Hope the lollipop will fix this problem.
I am still in one month return period do i need complaint abt this problem to the flipkart.
I tried opening the Gallery while playing music using Google Music Player and the music didn't stop. But then again I only have around 400 pictures in my SD card.
omujeebr said:
I do have another question
Does anybody facing problem for ear speaker during call.
It only happens very few times.
What happens is i cant hear any voice from ear speaker. But the caller can hear me.
And i also tried speaker phone its also not working.
But when i tried with headset its working.
I googled and find out that its a problem with headset jack.
Does anybody found any fix for this.
I am sad bcz the latest update didn't fix this.
Hope the lollipop will fix this problem.
I am still in one month return period do i need complaint abt this problem to the flipkart.
Click to expand...
Click to collapse
By any chance, do you soft-reboot your phone. I had the same problem and realised that soft-reboot and the call problem were correlated to each other. I stopped the soft-rebooting, and the problem was solved.
Hope it helps
mahendru1992 said:
By any chance, do you soft-reboot your phone. I had the same problem and realised that soft-reboot and the call problem were correlated to each other. I stopped the soft-rebooting, and the problem was solved.
Hope it helps
Click to expand...
Click to collapse
What u mean by soft reboot. Can u please tell me how to do it
omujeebr said:
What u mean by soft reboot. Can u please tell me how to do it
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Click to collapse
Lol forget it. I don't think it's the same problem. You need root to soft reboot
mahendru1992 said:
Lol forget it. I don't think it's the same problem. You need root to soft reboot
Click to expand...
Click to collapse
U mean clearing dalvik cache ????
omujeebr said:
U mean clearing dalvik cache ????
Click to expand...
Click to collapse
No, soft rebooting is when only the software reboots, whereas hard reboot is that what you normally do, is when the hardware reboots as well, I think.
omujeebr said:
I do have another question
Does anybody facing problem for ear speaker during call.
It only happens very few times.
What happens is i cant hear any voice from ear speaker. But the caller can hear me.
And i also tried speaker phone its also not working.
But when i tried with headset its working.
I googled and find out that its a problem with headset jack.
Does anybody found any fix for this.
I am sad bcz the latest update didn't fix this.
Hope the lollipop will fix this problem.
I am still in one month return period do i need complaint abt this problem to the flipkart.
Click to expand...
Click to collapse
Since you still have an option for 30 days replacement and the problem highly seems like a hardware problem, you'd act fast to confirm the problem.
If I had this problem, I would have backed my data etc and try factory resetting the device.
Then without installing ANY apps....test the music playback for a while to try reproducing the problem...
You'd also try playing the music from device internal memory, to see if that makes any difference.
If the problem come back even once...I'd definitely ask for a replacement asap.
Btw, I never had this kind of problem, and no other person posted about this issue....so this could well be the hardware problem.
I'll suggest to make your decision fast...
whatever7276 said:
Since you still have an option for 30 days replacement and the problem highly seems like a hardware problem, you'd act fast to confirm the problem.
If I had this problem, I would have backed my data etc and try factory resetting the device.
Then without installing ANY apps....test the music playback for a while to try reproducing the problem...
You'd also try playing the music from device internal memory, to see if that makes any difference.
If the problem come back even once...I'd definitely ask for a replacement asap.
Btw, I never had this kind of problem, and no other person posted about this issue....so this could well be the hardware problem.
I'll suggest to make your decision fast...
Click to expand...
Click to collapse
Thanks for your reply.
I have contacted the flipkart.
They said a technical support will contact me with in 21.

[Q] Video and audio not syncing (Lollipop)

Hi guys
Since the lollipop update I've been having an issue. When watching videos, be it Youtube or elsewhere, the video is not syncing with the audio. The audio comes first then comes the picture. Its been happening frequently and i'm not sure whether its a software or hardware issue. The back of the phone also becomes hot more than usual. Anybody else having this issue?
Start with a factory reset and see if it fixes it.
Lennyz1988 said:
Start with a factory reset and see if it fixes it.
Click to expand...
Click to collapse
That worked. Thanks!!

Audio missing randomly/Can't play Music or Videos (Software or Hardware issue?)

(I know there's a thread about the audio cutting out every 2 seconds, but mine is a bit different.)
Audio would play just fine for a day at most, then randomly all the audio would stop working.
More specifically, I get a music playback error, videos on facebook and youtube can not be played, and audio for games are absent.
I'd wake up and my phone alarm is missing.
The audio doesn't cut out the first 2 seconds of a video, at least not that I'm aware of. Audio everywhere just stops working.
Although, I found that clearing the cache and memory would sometimes fix it temporarily, as well as closing all apps.
Ultimately, I would restart the device (Since videos still won't load) and it would fix itself temporarily for another few hours.
I've done a factory reset, and the problem still persists.
Should I be worried if this is a hardware issue? I feel like this might just be a software issue alone, so I'm unsure whether to wait for a new software update or turn it in for a different phone.
I am also facing the same sound problem in Germany on O2. The problem starts randomly during a call and after that no sound in the whole mobile works. Earpiece, speaker, headphone and microphone stops working.
I have tried factory reset but it didn't resolve the problem. I have even tried Safe Mode, but the problem appears in that too.
It seems like phone app takes control of all the audio and then fails to release the control.
The only solution is to restart the phone.
andoavt said:
I am also facing the same sound problem in Germany on O2. The problem starts randomly during a call and after that no sound in the whole mobile works. Earpiece, speaker, headphone and microphone stops working.
I have tried factory reset but it didn't resolve the problem. I have even tried Safe Mode, but the problem appears in that too.
It seems like phone app takes control of all the audio and then fails to release the control.
The only solution is to restart the phone.
Click to expand...
Click to collapse
It happened to me on S8 and then I replaced with S8+ it is even more worse than that.
I found the issue. For me, it was the Facebook application running in the background. It's taking too much memory and causing the phone's audio to break for some reason.
Deleted it and I haven't had an issue with the audio ever since.
GOMiCHO said:
I found the issue. For me, it was the Facebook application running in the background. It's taking too much memory and causing the phone's audio to break for some reason.
Deleted it and I haven't had an issue with the audio ever since.
Click to expand...
Click to collapse
It is not a facebook issue in my case. As I have tried in safe mode and this problem appears in safe mode too. In safe mode, no application can run except systems apps.
andoavt said:
It is not a facebook issue in my case. As I have tried in safe mode and this problem appears in safe mode too. In safe mode, no application can run except systems apps.
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Click to collapse
It came back after 3 days, ya isn't facebook. This is too annoying to deal with.
It is a hardware issue, I can tap hard on the back of the phone in the middle and sound returns, try it next time.
---------- Post added at 03:04 AM ---------- Previous post was at 02:59 AM ----------
Someone please get a video of this, next time it happens to you record it, post it on twitter or facebook and get this warranty issue fixed, the best i got was send in your phone and we will get it back to you in 14 days, no advance exchange offered.
d33dvb said:
It is a hardware issue, I can tap hard on the back of the phone in the middle and sound returns, try it next time.
---------- Post added at 03:04 AM ---------- Previous post was at 02:59 AM ----------
Someone please get a video of this, next time it happens to you record it, post it on twitter or facebook and get this warranty issue fixed, the best i got was send in your phone and we will get it back to you in 14 days, no advance exchange offered.
Click to expand...
Click to collapse
I tried that, but it works better when I just clear the Ram/Cache. Which makes me believe this is a separate issue, more software than hardware.
GOMiCHO said:
I tried that, but it works better when I just clear the Ram/Cache. Which makes me believe this is a separate issue, more software than hardware.
Click to expand...
Click to collapse
It still happens after a cache clear, and clearly if you bang on the phone and a speaker stops or starts playing, thats a hardware issue. There is no software that would do this.
I believe it's both a software and hardware issue depending on the phone you got.
I really wish Samsung would do more to solve this issue.
I just found the problem to my issue.
It was a software issue, Facebook Chat Heads was interrupting the audio and video functionality.
I disabled it, a week has passed and the problem has disappeared.
GOMiCHO said:
I just found the problem to my issue.
It was a software issue, Facebook Chat Heads was interrupting the audio and video functionality.
I disabled it, a week has passed and the problem has disappeared.
Click to expand...
Click to collapse
And why when audio go off and i press the back of phone audio come on again? Not possible only software issue is hardware sure
imax1995 said:
And why when audio go off and i press the back of phone audio come on again? Not possible only software issue is hardware sure
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Click to collapse
Mine probably has a different issue from yours

Oneplus 5 YouTube audio problem

The audio lags behind video both in earphones and without .
Is anyone else facing this problem? Any fix?
Should i return because of this?
( This only happens in YouTube app not the m-site)
Edit: also happening in yt gaming app
Edit 2: synced after restarting the mobile
TarushS said:
The audio lags behind video both in earphones and without .
Is anyone else facing this problem? Any fix?
Should i return because of this?
( This only happens in YouTube app not the m-site)
Edit: also happening in yt gaming app
Click to expand...
Click to collapse
Works perfect for me, both with and without headphones. Try clearing the YouTube-app cache and if that doesn`t help clear data.
gee2012 said:
Works perfect for me, both with and without headphones. Try clearing the YouTube-app cache and if that doesn`t help clear data.
Click to expand...
Click to collapse
Restarted the mobile , its synced now. Thanks for informing.
Hi, I'm having the same issue and already tried a lot of things. Clearing cache and checking what media setting is used in a the developer settings for example. Restarting helps for some time and it's a returning issue.
Edit: just found out it's a Bluetooth problem. See this forum:
forums.oneplus.net/threads/youtube-lag-video-out-of-sync-with-audio.558202/
Yes, Myself and my friends circle 5+ people facing same issue...Its really headache.

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