Hangouts Call Speakerphone Issue - Nexus 6P Q&A, Help & Troubleshooting

Has anyone noticed that others can barely hear you when on speakerphone and using hangouts to make a call with your Google voice number?

Yes. I am having the same problem....

In case you guys didn't notice, there's a similar thread with a bit more activity over here. I definitely want to get some more info going as we look for the culprit/solution.

Related

Anyone had this problem with N1? Can only hear calls through the speakerphone now =(

Hey guys I searched the forum but didn't find anything on this particular problem.
I got a replacement warranty swap N1 sent to me and for the first 2 days it was working fine but for some unknown reason I cannot hear the other person on a call and the ONLY way I can hear the other person is to have the speakerphone on
Has anyone ever dealt with this? Any ideas?
Thank you guys for any help you can give me.
Did you check the voice volume setting?
Did you check if the physical speaker is working at all? It might be disconnected.
Return for another replacement, I say. If the voice volume setting is ok - it's most probably a faulty speaker.
I don't have that exact problem, but sometimes, pretty randomly, when I swipe to answer a call, it answers with speakerphone turned on, which can be pretty startling (and, depending on what the first thing the caller says is, pretty embarrassing).

Issues with Ok Google and phone call muting?

Has anyone had issues with running Ok Google from all screens? I am not sure if it is a network issue or a Ok Google issue but about 6 times I have had problems with incoming and outgoing calls. When I answer or dial out you can not hear on my end and the person calling/being called can not hear either. It is like the microphone and the speaker are both muted. It may be a coincidence but since I turned off Ok Google from all screens it has not occurred again. ATT said they thought it may have been a network problem.
mrphotoman said:
Has anyone had issues with running Ok Google from all screens? I am not sure if it is a network issue or a Ok Google issue but about 6 times I have had problems with incoming and outgoing calls. When I answer or dial out you can not hear on my end and the person calling/being called can not hear either. It is like the microphone and the speaker are both muted. It may be a coincidence but since I turned off Ok Google from all screens it has not occurred again. ATT said they thought it may have been a network problem.
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My phone calls have been fine, but it lead to people being unable to hear me over Hangouts and Skype.
DeadlySin9 said:
My phone calls have been fine, but it lead to people being unable to hear me over Hangouts and Skype.
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I am hoping it was a network issue, I think that may be what it is.
mrphotoman said:
Has anyone had issues with running Ok Google from all screens? I am not sure if it is a network issue or a Ok Google issue but about 6 times I have had problems with incoming and outgoing calls. When I answer or dial out you can not hear on my end and the person calling/being called can not hear either. It is like the microphone and the speaker are both muted. It may be a coincidence but since I turned off Ok Google from all screens it has not occurred again. ATT said they thought it may have been a network problem.
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I've been having this issue. When I enable OK Google from all screens, I could get one call through with no issues. Subsequent calls connected (I could see on the phone that it dialed, rang on the other end, and was answered), but I heard no ringing or voice. The caller on the other end could not hear me either. Disable OK Google Everywhere fixed the issue. It's been reported on Android Central as well.
forums.androidcentral.com/samsung-galaxy-s4/412099-no-sound-phone-calls-after-using-bluetooth.html
I know this is an old thread, but I have been having the same problem on my phone. Has anyone found a solution for this?

Poor volume on video and speaker phone calls?

Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
My speakers are exceptional for phone speakers. They are far louder than what I came from (Galaxy note 3). They have a very good stereo image when the phone is oriented properly for audio. The lows are quite impressive. While they aren't "loud", they're present and clearly replicated. The highs are a bit much, but that's to be expected from such small drivers. This is easily fixed with viper4android. I haven't actually used the speakerphone yet, but the same rules apply. The only difference is it will use "Call Volume" instead of "Media Volume" in the mixer.
The only thing I have actually found is that the amplifier chip CAN exceed the fMAX of the speakers. Essentially this means that the amplifier is capable of pushing the speaker farther than the speaker can physically travel causing distortion. This can be a problem if you listen to music that isn't normalized. I recommend everyone normalize their audio collection to avoid having a song suddenly be 6+ db above the previous and blow the drivers on the phone. (If you listen with headphones, it's HIGHLY recommended that you do this as well to avoid destroying your eardrums from the same problem.)
hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
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I have the issue as well. Hangouts calls on speakerphone do not work very well. The other person can barely hear you. I sent feedback to Google and I suggest you do the same. Speakerphone on a regular call over cellular network works great.
hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
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Have you found a fix or have you read any more info about this problem elsewhere? it is very frustrating. I have started a thread on google product forums for hangouts as well....
---------- Post added at 11:14 AM ---------- Previous post was at 10:55 AM ----------
hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
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Also may want to try this. It seems to have worked for others in the past. Not sure if it is referring to calls over the network or calls over hangouts but I assume the result would be similar. I dont use hangouts mostly for calls so it is not something i can do a lot of troubleshooting with. Give it a shot and report back. If you are rooted you can disable the noise cancelling from within the build.prop (in system directory) by changing persist.audio.fluence.voicecall=true to false.
hyperlite1604 said:
Anyone having issues with video calls and speaker phone calls? Everyone I have talked to complains about barely being able to hear me. I use hangouts mostly for the video calls. Just wondering if it is my phone or a common issue. Thanks!
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Same problem here. Other party complains they can barely hear me. I bet it is software issue since there are others experiencing same thing but this is totally unacceptable. How can you keep a phone that cannot be used for phone calls...
Sent from my Nexus 6P
No I have not found any solutions. I called Google and they were not much help. I can try that solution in the build.prop and let you know if it works for me. Did you try it? If none of this works I may RMA it to see if it is a hardware issue. Thanks for the suggestion.
hyperlite1604 said:
No I have not found any solutions. I called Google and they were not much help. I can try that solution in the build.prop and let you know if it works for me. Did you try it? If none of this works I may RMA it to see if it is a hardware issue. Thanks for the suggestion.
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Cannot try that soution because I prefer not to root this phone as I plan to use it for business calls.
Sent from my Nexus 6P
anglerstock said:
Cannot try that soution because I prefer not to root this phone as I plan to use it for business calls.
Sent from my Nexus 6P
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Well I called my wife at lunch over hangouts and it didn't seem to help. I have a contact at Google support who told me to follow up with him if I continue to have issues. I have sent him an email along with links to a few other threads where people are having issues.
I'm also hearing complaints and frequent "Hello?"s when I'm on speakerphone. I already submitted an RMA for the uneven speakers and my new 6P has the same issues, so I'm reluctant to bother them with this until I find out more. I tried calling the same person using my Moto X 2013 over Hangouts with the phone in the same position, laying flat on the desk in front of me, and they said I was much clearer/louder on my Moto X. I'm dissapointed with these few issues but loving the phone overall. Just trying to see if this is something others are having, which it seems like they are, and hoping to find a fix. Please report back, I'll continue doing research but have only found info similar to the post @elreydenj mentioned making.
Nothing new on this issue?
Wrong thread

Microphone issue on Hangout calls

Anyone else experiencing super low microphone volume when using hangout calls on speakerphone/video calls? The other person i'm calling says they can barely hear me.
oilfighter said:
Anyone else experiencing super low microphone volume when using hangout calls on speakerphone/video calls? The other person i'm calling says they can barely hear me.
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yes, very much so. I may have found a weird workaround as this was annoying me for some time. You must leave the call screen up and let the first couple rings happen with speakerphone off. Then switch to speakerphone and do not leave the screen or turn off the call screen until the call is initiated. After that mess that i stumbled upon, i could be heard much better when making a speakerphone call with hangouts. Also, make sure not to cover both the front speakers or the mic in the back. Basically you must hold the phone in your hands as I believe laying it down on either face will obstruct mics.... Obviously a flaw that should be worked out I would hop with software or hangouts updates. I have opened a complaint thread on the google hangouts forums. I suggest you go there and explain that you have the problem too so that it may be looked at a bit more...
Thanks, posted on the Hangout support forum, so one else replied and said they have the same issue as well. Unfortunately though, I can't get your trick to work for me, super low mic volume unless I put my mouth right next to the top speaker grill. Hopefully this gets fixed, I think my wife is tired of seeing my chin during video calls.
I'm experiencing the same problem but with WhatsApp calls. It also happen on normal phone calls where there's no sound coming or going out, have to hang up and try the call again.
Anyone notice the speakers are only good at 100%.. Lower it to 90-80% and I can barely hear them, standing at about 1ft - 1.5ft
No news on this? Renders speaker calls on Hangouts, Viber etc useless.
Also, where on Google Forums did you post?

What's the deal with this microphone?

First time OnePlus user. A few persons responded to voice notes I sent on WhatsApp saying the quality was bad. No matter what distance or angle I try, the quality remains. As expected, calls are also affected. I'm not sure if this is a issue specific to my model or a general problem with 6Ts.
Is there any way to fix this problem with the mic?
YourrMajesty said:
First time OnePlus user. A few persons responded to voice notes I sent on WhatsApp saying the quality was bad. No matter what distance or angle I try, the quality remains. As expected, calls are also affected. I'm not sure if this is a issue specific to my model or a general problem with 6Ts.
Is there any way to fix this problem with the mic?
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The mic on the phone is indeed terrible. But this can be fixed with a external mic which costs around 6 dollars.
I'm am facing the same problem with whatsapp specifically... Telegram records much better sounding and louder voice messages with me speaking the same way
I'm facing the same problem with whatsapp any fix ?
Old thread, got here from Google but..
https://www.androidpolice.com/2019/...-mic-in-some-apps-like-snapchat-and-whatsapp/
Same problem on Oppo Find X2 Pro. Ever find a solution to this problem?

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