Random Reboot Issue after 4 days of use in Moto X Play - X Play Q&A, Help & Troubleshooting

Hey,
I bought my Moto X Play from Flipkart on November 3rd.
Its 4 days and I haven't experienced any connectivity issues or battery issues.
But half an hour ago, it got rebooted automatically twice.
May I know if there is any fix for this....?

Was it on wifi?

fingerprinted said:
Was it on wifi?
Click to expand...
Click to collapse
Yeah. It was on WiFi, and happened 3 more times after I posted this thread...

nikhilsuresh7 said:
Yeah. It was on WiFi, and happened 3 more times after I posted this thread...
Click to expand...
Click to collapse
It happened to me well, on my old router, the frequency wasn't supported. Random reboots occurred. It was annoying since after each reboot, every app had to optimize again each time. Changed router, or you may tweak your existing one to support the needed frequency. Hasn't happened since. Google wifi causing random reboots android. It may not be the same problem as me, but worth a look

nikhilsuresh7 said:
Hey,
I bought my Moto X Play from Flipkart on November 3rd.
Its 4 days and I haven't experienced any connectivity issues or battery issues.
But half an hour ago, it got rebooted automatically twice.
May I know if there is any fix for this....?
Click to expand...
Click to collapse
I too hit the same issue from past month, when I updated my device.
Please help with fix/resolution.

firoz_nv said:
I too hit the same issue from past month, when I updated my device.
Please help with fix/resolution.
Click to expand...
Click to collapse
Bought my device on Nov 7 and till now no issues.
Sent from my XT1562 using Tapatalk

firoz_nv said:
I too hit the same issue from past month, when I updated my device.
Please help with fix/resolution.
Click to expand...
Click to collapse
wipe it.

nikhilsuresh7 said:
Hey,
I bought my Moto X Play from Flipkart on November 3rd.
Its 4 days and I haven't experienced any connectivity issues or battery issues.
But half an hour ago, it got rebooted automatically twice.
May I know if there is any fix for this....?
Click to expand...
Click to collapse
Do a factory reset. Motorola also advice to do a factory reset on all new devices,because of a bug. When I bought it new I got the problem that moto display didn't worked and only showed a black screen when picking up the phone. After the reset all problems solved.

Related

Suddenly text messages are contstantly failing

I'm running stock, unrooted Froyo 2.2.
Last couple of days nearly every text message I send says "Failed." I have to send texts four, five, six or mroe times before it goes through without an error. However, even though it says failed not all are failed. Out of five attempts the recipient might recieve anything from one copy to all five copies.
Very frustrating to both me and my recipients. (This problem is not specific to certain people.)
Does anyone have a suggestion as to what I can do to fix this?
TIA
This was posted yesterday on Phandroid...
http://phandroid.com/2011/07/11/now...etwork-sprint-users-experiencing-sms-outages/
There's nothing you can do to alleviate the problem, we've been advising customers to be patient. The problem arose due to the connection going down between two major routing stations. Don't know why it happened, could be weather related
Sent from my SPH-D700 using XDA Premium App
squshy 7 said:
There's nothing you can do to alleviate the problem, we've been advising customers to be patient. The problem arose due to the connection going down between two major routing stations. Don't know why it happened, could be weather related
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Sounds like you work for Sprint? So this is a known issue and being worked on?
Do you have an ETA? This is a serious problem, SMS reliability is more important than voice for me. I'm sure I'm not alone in that.
He does work for sprint. The sms issue is already resolved.
jbadboy2007 said:
He does work for sprint. The sms issue is already resolved.
Click to expand...
Click to collapse
Resolved??? Uh... No. It is not it is not resolved AT ALL!
Just happened to me within the last minute.
Did you reboot ur phone?
Sent from my SPH-D700 using XDA App
spyderfry said:
Did you reboot ur phone?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I've rebooted my phone a million times hoping that would resolve the problem. But not in the last few hours. I'll reboot now and see if that fixes it.
uscpsycho said:
I've rebooted my phone a million times hoping that would resolve the problem. But not in the last few hours. I'll reboot now and see if that fixes it.
Click to expand...
Click to collapse
Yep. Rebooted and still having the same problem. This has not been fixed.
uscpsycho said:
Yep. Rebooted and still having the same problem. This has not been fixed.
Click to expand...
Click to collapse
Sorry for the delay. Yes I work for sprint as a tech. So my info is limited.
Yes, it is a known issue. It was passed along the company intranet yesterday and popped up on every computer as an alert. We, the techs, were also consulted immediately on the problem via email by our service and repair director.
Now, as far as I was told today... it's hard to answer. yes, the issue is resolved. But the symptoms are still present for some users. One thing you have to keep in mind is that not only did sms go down, but so did our data provisioning. So there's probably a lot of stuff backed up right now. Hence, the sporadic problems.
EDIT: as far as ETA, obviously that's a little hard to answer as well.
Sent from my SPH-D700 using XDA Premium App
Been working here in Anaheim, California all day long.
bondosho said:
Been working here in Anaheim, California all day long.
Click to expand...
Click to collapse
Dallas is straight. Though I did see a few failed ones a day or so ago.
cd's or tapes?
squshy 7 said:
Sorry for the delay. Yes I work for sprint as a tech. So my info is limited.
Yes, it is a known issue. It was passed along the company intranet yesterday and popped up on every computer as an alert. We, the techs, were also consulted immediately on the problem via email by our service and repair director.
Now, as far as I was told today... it's hard to answer. yes, the issue is resolved. But the symptoms are still present for some users. One thing you have to keep in mind is that not only did sms go down, but so did our data provisioning. So there's probably a lot of stuff backed up right now. Hence, the sporadic problems.
EDIT: as far as ETA, obviously that's a little hard to answer as well.
Sent from my SPH-D700 using XDA Premium App
Click to expand...
Click to collapse
Very much appreciate the info.
I can say that the text messages I've sent since my last post a few hours have gone through without a hitch. However, earlier today I had a few hour window where everything was working normally and I thought everything was back to normal but the problems cropped up again.
Hopefully this time everything is back to and the problems are gone. I'll keep my fingers crossed.
Thanks again.
I just saw this thread and checked my texts, I'm able to receive texts but the ones I sent out up to 6 days ago haven't been sent. This issue has definitely not been resolved. This is a huge problem, and without this thread I would have never noticed it. I tried all the fixes mentioned and nothing. MEHHHH
Edit: I'm in the NYC area.
uscpsycho said:
Very much appreciate the info.
I can say that the text messages I've sent since my last post a few hours have gone through without a hitch. However, earlier today I had a few hour window where everything was working normally and I thought everything was back to normal but the problems cropped up again.
Hopefully this time everything is back to and the problems are gone. I'll keep my fingers crossed.
Thanks again.
Click to expand...
Click to collapse
The problem is NOT fixed. First text I tried to send today failed. I thought I was in the clear last night but I'm not. FIX THIS SPRINT!!!!!
Wasn't working at all for a couple days, today sms is working fine. Dallas, tx
Sent from my Epic 4G via Tapatalk
Just out of curiousity, what ROM are you running? I was on SRF 1.2, I wiped all data and caches and reflashed SRF 1.2 and everything is good now. People are responding to the texts I sent days ago.lol
BBlunts456 said:
Just out of curiousity, what ROM are you running? I was on SRF 1.2, I wiped all data and caches and reflashed SRF 1.2 and everything is good now. People are responding to the texts I sent days ago.lol
Click to expand...
Click to collapse
First line of the thread "I'm running stock, unrooted Froyo 2.2."
What data and cache did you clear? I prefer not to wipe out all my SMS messages. Especially since there's no guarantee that'll fix anything.
I updated my PRL today, no surprise but that didn't help matters.
The user who works for Sprint says that as of last night there is a known technical problem here. Hopefully he'll update this thread when the problem's been fully resolved. Then I'll know if there's an issue with my handset.
Today it seems like every text reports as Failed but recipients are still getting them. But it's still a crapshoot when your phone tells you the text failed. I hate this...
I didn't realize you were the OP til after I posted.lol
I wiped all cache and data in CWM(purple) and reflashed. I used MyBackup Pro before wiping and backed up my call log, mms, sms, etc. After reboot I restored everything, and all the texts that were stuck on "sending" were now all sent.
I had this same problem when I first got my phone 4 months or so ago.
I found that for whatever reason I could send and receive messages if I turned the "Data Network Mode" off. 3G would not connect, but 4G would and all of my messages sent no problem.
I'm not a real network savvy guy, and I have no clue why I ever even considered doing it. Probably just messing with all of the phone settings to see what might happen, and it worked for me. Give it a shot.

Gingerbread still has random reboot...

I thought gingerbread was going to fix the Atrix random reboot issue. Well it has not. Late last night while using the Atrix, poof. It restarted itself. This is probably my fourth Atrix, but it has lasted the longest without a reboot.
Sent from my MB860 using XDA App
It has happened to me atleast twice now ever since updating OTA to Gingerbread.
Phone is just rooted nothing else.
I have never experience this problem on stock or custom roms. You don't have any custom kernels installed, such as overclocking, do you?
In my experience (maybe twice in a month) this happens when there is signal/reception, but no data, and you start pushing the phone my trying multiple data enabled apps.
On both occasions I had full bars/signal yet no data (stupid telco) or very slow data, in frustration I was hitting refresh, opening other apps to kill time / see if it was app or network problem etc. then BAM. Kinda like how a corporate windows build loses its mind if it loses its connection to its domain resources.
Annoying
I had this issue before, and it was an issue with the phone itself not the software. If it is still within your 90 days return it for a new one and that should fix your problem.
ewawr1 said:
I had this issue before, and it was an issue with the phone itself not the software. If it is still within your 90 days return it for a new one and that should fix your problem.
Click to expand...
Click to collapse
+1
/10 Chars
ewawr1 said:
I had this issue before, and it was an issue with the phone itself not the software. If it is still within your 90 days return it for a new one and that should fix your problem.
Click to expand...
Click to collapse
no chance for me, in Australia, grey market import
In all honesty not a big deal if it doesn't happen too often
I'm on stock everything on my Atrix. I font think swapping the phone works, like I said this is my fourth Atrix lol.
My reboots happen at random. No specifics are the same at anytime. If I do swap it again though it will be for another phone entirely, but for what I don't know. I know a few people with the Inspire and they've had their problems. I know one person with the Infuse who has yet to have an issue, but either way I'm taking a huge downgrade.
Sent from my MB860 using XDA App
Reboots
Anyone got a solution? I just updated Tuesday and I have had many random reboots. I am having the reboot 3-4 times a day. I never had the issue prior to Gingerbread.
I haven't had any reboot issues on mine nor my GF's, but I agree that it seems to be either the phone or a faulty app.
I know someone that had 2 from early batches and finally had a stable one after returning the others and hasn't complained of any issues since then.
Another co-worker had issues but uninstalled an app that kept force closing and never had the reboot issues come back.
One other thing to try is a factory reset...if it hasn't been attempted yet.
just had my first reboot over the weekend. other than that its not rebooted yet. but its only a week old.

[Q] Signal drops more than 10 times a day

Hi guys/girls.
I have a huge problem with my nexus 5 running omnirom
This is my 3th n5 (dropped one and one had an motherboard issue)
All 3 n5's ran omnirom nightlys but all of them haveing the same problem...
Loosing signal more than 10 times a day for 30 seconds or more....
I lost a big amount of calls due this and i don't know the problem..
I flashed and tested all n5 modems that are available but nothing helped... I even switched 2 times my sim card and wiped my phone many times but nothing helps.
When i am on stock or on cyanogenmod i don't have this problem...
I realy love this rom but i can't afford to miss that much calls..
Can anyone help me out pleas?
muppetterror said:
Hi guys/girls.
I have a huge problem with my nexus 5 running omnirom
This is my 3th n5 (dropped one and one had an motherboard issue)
All 3 n5's ran omnirom nightlys but all of them haveing the same problem...
Loosing signal more than 10 times a day for 30 seconds or more....
I lost a big amount of calls due this and i don't know the problem..
I flashed and tested all n5 modems that are available but nothing helped... I even switched 2 times my sim card and wiped my phone many times but nothing helps.
When i am on stock or on cyanogenmod i don't have this problem...
I realy love this rom but i can't afford to miss that much calls..
Can anyone help me out pleas?
Click to expand...
Click to collapse
do you have any logs when this is happening?
Circaflex said:
do you have any logs when this is happening?
Click to expand...
Click to collapse
How to make a log?
so... still no help? after all these months¿
catlog it
muppetterror said:
so... still no help? after all these months¿
Click to expand...
Click to collapse
Months? September 15 was only a week ago.
Entropy512 said:
Months? September 15 was only a week ago.
Click to expand...
Click to collapse
I posted this issue on oktober 2013 so its almost a year ago...
But i posted it on the omnirom nexus 5 threat , and they adviced me to post a question here....
But i have still this problem and many others
muppetterror said:
I posted this issue on oktober 2013 so its almost a year ago...
But i posted it on the omnirom nexus 5 threat , and they adviced me to post a question here....
But i have still this problem and many others
Click to expand...
Click to collapse
There's no way you posted an issue in October 2013 for a device that wasn't even available for order until the last day of the month. AOSP source for 4.4 wasn't even released until mid-November.
xplodwild has been using his hammerhead as his daily driver device for many months without any issues and can't reproduce your problems, and you haven't posted a single radio or system logcat - maybe you have broken hardware? Similarly, I used my Nexus 5 as a daily driver device for a month or two with zero issues.
Also, if you had bothered to read the FAQ which is a sticky post at the top of the forum like you're supposed to before posting, you'd know that this is not the proper place to file bug reports, and never has been.
Entropy512 said:
There's no way you posted an issue in October 2013 for a device that wasn't even available for order until the last day of the month. AOSP source for 4.4 wasn't even released until mid-November.
xplodwild has been using his hammerhead as his daily driver device for many months without any issues and can't reproduce your problems, and you haven't posted a single radio or system logcat - maybe you have broken hardware? Similarly, I used my Nexus 5 as a daily driver device for a month or two with zero issues.
Also, if you had bothered to read the FAQ which is a sticky post at the top of the forum like you're supposed to before posting, you'd know that this is not the proper place to file bug reports, and never has been.
Click to expand...
Click to collapse
If you read my first post... This is my 3th nexus 5

Random Reboots with OxygenOS 2.02

I posted this on Oneplus forums but XDA is well... XDA So I wanted to post here too. I'm getting random reboots on the OPT. I just got the phone yesterday and it rebooted randomly 3x while I was on the phone and one time when I put the phone in my pocket. That is 4 random reboots in less than 24hrs.
Anyone experiencing this?
No problem here. Did you try reflashing the OS?
gads83 said:
No problem here. Did you try reflashing the OS?
Click to expand...
Click to collapse
Honestly that never even crossed my mind but that is a good idea. Ironically if this was happening with CM that would've been my first thought lol. I'll try and report back.
Be interested in how you go.
No problem here. Just reflash the complete stock 2.0.2 using TWRP > http://www.technobuzz.net/install-oxygenos-2-0-2-update-on-oneplus-2-android/
I have the same issue, and I have tried to re-flash stock 2.0.2 which didn't solve anything. I wiped everything but storage (can't remember the name, but data was flashed, just not.. storage.)
I issued a ticket to OnePlus who responded tonight that they are working on an update that will resolve this. Not sure that I believe them, but if it solves the problem I'm happy. If not, I'll have to go through RMA-circus and get it replaced.
Could anyone give me a hint as to if and how it would be possible to log random reboots? I have no idea but is there a general core-dump file or something along those lines in android?
Also, OP or TS, did you solve your problems with a re-flash?
To be honest this isn't the first time I've had this issue. I had the same issue with CM on the Oneplus One. Only difference there is that was a nightly. I have no idea why it was happening. I just pushed the OPT off to the side till OxygenOS 2.1 comes out. I'm in Note 5 world now.
I've spoken to OnePlus and they "helped" me with a total reset of the device, but it didn't help so RMA is coming up for me.
2.1 didn't solve it either...
Sent from my ONE A2003 using Tapatalk
Same here.
Reflashed to 2.0.2 and 2.1, totally wiped several times without results, phone is still randomly rebooting (10 - 15 times per day).
Only when in charge the phones not reboot .......
May be the issue is related to the power HW section....
Ticket opened..... .
Which batch is your phone from? Mine is late August iirc.
Sent from my ONE A2003 using Tapatalk
where I can find the batch?
i've got the same problem!!
On 2.0.3 i get sometimes to 4-5 reboots per hour!
2.1 seems more stable on the other hand but still around 2-3 reboots per day is not normal!
production date: 9/11/15
You find the batch on the back of the box the phone came in. Might be another way for it but I don't know.
Sent from my ONE A2003 using Tapatalk
ok found it!!!
2015.09.01
I made a ticket also. I hope they can fix my device
Ok, seems like we can rule out batch. Mine is 2015-08-05, so three different dates on three different persons.
Hopefully the RMA will be quick.
Try to flash the full 2.1 ROM
https://www.androidfilehost.com/?w=file-thanks&fid=24052804347820894&mid=96&download_id=r2rjvacl2lqvjok4sev0ddr347&tid=1443110768&hc=7df587a53335120b686fba548b0c9586b07b05c03f6aecd7a11ced494e1b2911
dgardel said:
Try to flash the full 2.1 ROM
https://www.androidfilehost.com/?w=...fba548b0c9586b07b05c03f6aecd7a11ced494e1b2911
Click to expand...
Click to collapse
I'll try that if RMA bums out. They (OnePlus) flashed 2.0.2 through qc-thingie, and it rebooted shortly after that.
Sent from my ONE A2003 using Tapatalk
may be this is my 3rd and last OP phone and my LAST phone where I cannot have an assistance centre far maximum 15 km (10 miles apron.) from my house!!!!!
Live chat "helped" me doing a factory reset. LOL
Well nothing is working for me
Now i have to wait for my ticket so i can return this awfull device

How often does the phone reboot automatically?

My wife and I both received S7's on Verizon on release day. We moved over from Sprint so I don't know if Verizon does anything strange and different with their phones.
I've noticed that my phone reboots at night a few times a week. After a reboot I have to login via PIN rather than fingerprint, and that happens a few times a week in the morning. Last night exactly at 3am the phone lit up the room as it rebooted. I've not paid attention to whether my wife's phone does the same thing.
Is this rebooting normal?
Strange. Mine has never done that. If you debloated that may have something to do with it.
NilsP said:
Strange. Mine has never done that. If you debloated that may have something to do with it.
Click to expand...
Click to collapse
holy crap. NILS! i haven't seen you since the OG Inc days!!
awesome to see you're on the S7. the note 4 bootloader was just unlocked; you should make a nice rom for it lol
I don't see this behavior at all.
Sent from my SM-G930V using XDA-Developers mobile app
No random reboots here either.
Been a lot of fun over the years with various phones and various ROMs. Just wish I could do something for this phone.
It is good to see familiar faces here.
They rejected me as a themer because they didn't believe I themed my ROMs or they just werent good enough LoL
jayochs said:
holy crap. NILS! i haven't seen you since the OG Inc days!!
awesome to see you're on the S7. the note 4 bootloader was just unlocked; you should make a nice rom for it lol
Click to expand...
Click to collapse
Mine also reboots several times a week.
Keep in mind a phone is like a computer. You should reboot every so often.
Maybe try factory reset. I don't have any random reboots.
Sent from my SM-G930V using XDA-Developers mobile app
NilsP said:
Been a lot of fun over the years with various phones and various ROMs. Just wish I could do something for this phone.
It is good to see familiar faces here.
They rejected me as a themer because they didn't believe I themed my ROMs or they just werent good enough LoL
Click to expand...
Click to collapse
business sense was good stuff lol those were the days! but yeah in line with this topic, my phone has only rebooted once and that was because my camera started freaking out for some reason. it's been good ever since, though. that camera thing has happened to me on my note 4 before as well, so it's probably just a Samsung thing.
either way, I've been good so far and I use package disabler pro and have disabled like 40 something packages.
Sent from my Samsung Galaxy S7 using Tapatalk
vanstrien said:
My wife and I both received S7's on Verizon on release day. We moved over from Sprint so I don't know if Verizon does anything strange and different with their phones.
I've noticed that my phone reboots at night a few times a week. After a reboot I have to login via PIN rather than fingerprint, and that happens a few times a week in the morning. Last night exactly at 3am the phone lit up the room as it rebooted. I've not paid attention to whether my wife's phone does the same thing.
Is this rebooting normal?
Click to expand...
Click to collapse
It's never rebooted once on its own for me.
Mine does this also thought it was normal
Sent from my SM-G930V using XDA-Developers mobile app
I have a vzw GS6 and it never had that issue until i updated from 5.0.2 to 5.1.1. Since then it randomly reboots. Sometimes 0 times a day and at the most was 3. Its always random when it does it to. I only had pandora running and its done it all the way to 10 apps running and it reboot. I upgraded to 6.0.1 hoping it would resolve this but it still does it. Got to be on the software side.
I've only seen mine randomly reboot maybe 3 times in total. I didn't notice when it happened, but later on after since it asked me for my pin since the device was restarted etc. Wasn't sure if it was normal or not, maybe it's some spooky Samsung ghost magic going on to install some back-end security patches.
cadcamaro said:
I've only seen mine randomly reboot maybe 3 times in total. I didn't notice when it happened, but later on after since it asked me for my pin since the device was restarted etc. Wasn't sure if it was normal or not, maybe it's some spooky Samsung ghost magic going on to install some back-end security patches.
Click to expand...
Click to collapse
If your phone sits idle for a few hours it will ask you for your pin. The best way to verify it was a random reboot is to look for a gap in the battery graph. That sometimes work if it rebooted while charging though.
Sent from my SM-G930V using Tapatalk
PiousInquisitor said:
If your phone sits idle for a few hours it will ask you for your pin. The best way to verify it was a random reboot is to look for a gap in the battery graph. That sometimes work if it rebooted while charging though.
Sent from my SM-G930V using Tapatalk
Click to expand...
Click to collapse
At least one of those times it was not idle for a few hours. Plus every morning, after being idle from 8 or so hours, it never asks me for a pin. I'm able to just unlock with my fingerprint and that's it.
cadcamaro said:
At least one of those times it was not idle for a few hours. Plus every morning, after being idle from 8 or so hours, it never asks me for a pin. I'm able to just unlock with my fingerprint and that's it.
Click to expand...
Click to collapse
Interesting, mine asks for my pin every morning.
Sent from my SM-G930V using Tapatalk
PiousInquisitor said:
Interesting, mine asks for my pin every morning.
Sent from my SM-G930V using Tapatalk
Click to expand...
Click to collapse
Sorry to break it to you, but your phone may have ghosts.
cadcamaro said:
Sorry to break it to you, but your phone may have ghosts.
Click to expand...
Click to collapse
Ghosts or random reboots? I'll enter my pin every morning if it means not dealing with random reboots. Anyway, the pin in the morning thing is due to trusted places being on and active. So it is normal.
https://support.google.com/nexus/answer/6093922?hl=en
Sent from my SM-G930V using Tapatalk
I specifically have trusted places disabled for both of us because of children's little fingers.
She confirmed that she never has to provide a PIN in the morning. The only times have been when an update have rolled out, which she usually doesn't do until I nag her.
I'll update here if I figure out what is going on. I really really really don't want to factory reinstall, which is likely the first things Verizon will ask me to do.
My only random reboots happened during pairing BT with my avalon hybrid. It would work for a couple of minutes and then go crazy. I also have entune installed. Suspect entune as the culprit, but can't say for sure yet. The May update fixed several issues. No connection issues now, but there are so many variables it is hard to pin issues or the claimed fixes on one update.

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