Database Users

Trouble with SE

Hey folks!
It seems that my X10 is dead. I can't charge it anymore. I tried another wall charger and usb charging and i only get the red LED flashing 3 times. When plugging in the cable, it seems very loose so i guess the micro-usb port is broken.
Many people are having this kind of problem and i think it's caused by a constructional flaw with the plate and the charging port. it's very sensitive for shocks.
So ~1 month ago i sent my X10 to SE for fixing the problem, i still have my warranty. They sent it back saying that it hasn't been fixed becuase i dropped my phone and so it's my fault.
Well i did never drop the phone and i always covered it in a protective cover.
They sent a picture with it to "prove" it. Here it is :
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The red stuff is some stabilisation and it's broken.
I've been in contact with SE lately and i literally begged them to fix it using my warranty. Today they denied it saying once again, it's my fault because i dropped it.
I've been reading through many forums and i read that it's a common problem with the X10. They have to burden to proof that i REALLY dropped it (there are no marks on there because i did never drop it). I have the idea of point out that it's a common problem with that *** micro usb port (constructional flaw).
What should i do? Any suggestions?
Thanks in advance!

The X10s body easily shows signs of being dropped due to it being plastic (i.e if you drop it onto concrete ). I've dropped my X10 several times and the plastic is dented and chipped all over the place.
I don't know if I can give any suggestions as to what you can do, but if your phone's body is pristine then that should be proof enough that it hasn't been dropped.
If you have any consumer protection agencies in your country, contact them.

yeah we have some kind of that here. that would be my last option.

If you got it on contract chances are you can get a replacement through your carrier (in Canada I think its for 1 year)

I'm a typical female blonde that needs some HD2 help

Can you help me please, as I don't really know about these things.
I found a HD2 on eBay UK, number: 160877136223 - I can't add a link as xda doesn't allow it.
My partners HD2 started failing about a month ago and thought I'd buy her a new one.
What do you think? Bargain? x
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Looks good & clean, how much is it if it's this one http://tinyurl.com/96j2tuq
have you considered other models? why the HD2 again?

Its a great phone and it looks good grats!

http://tinyurl.com/96j2tuq
Thanks mengfei that's the one (as your link shows) and currently only for eBay bidding/auction style only, so only time will tell how much I get it for, as most of the others are either heavily used or terrible sales lots. I've contacted the seller, who has been very friendly and and will happily allow me to collect it from him, as I'm local to his location in East London.
My partner always goes on about how good her HD2 is and (from what I remember) switches between Windows and Android often. I've been using a Huawei Ascend G300 for about a month now and though it's brilliant, her HD2 (when it worked) still would do better, so a new one would be best I feel.
The bids are still very low for it and the additional accessories will go down a treat for me, lol!
Does xda have a G300 forum, as I have some questions about it?

Actually it really a good phone no wait it's a Legendary phone the HD2!
with so may custom ROMs out there & yes you can even dual boot from it.
IF you can get it brand new at around $230 then it's a good buy since used ones go for around $150

http://tinyurl.com/96j2tuq
Thanks mengfei, the phone is new, has all basic accessories, some warranty even and more bits. It's currently still at a very low price, includes free recorded delivery and only a few hours left!! So I'm very hopeful to get at a bargain!!
Wish me luck everyone

Hey! If u want to buy this phone, and if u like this phone; don't put urself in a standarts like "typical female blonde" u r extraordinary person. U'll feel it when u have the legend believe me. (my english is bad sorry ^^)

Samsung (Three) Refused to repair phone

Hello,
I dropped my phone in to my local Three store as I was having the low mic issue. I only had the motherboard changed 2 months ago and had the low mic issue since I got it back.
When I went in to collect it I was told that they are not fixing is as un authorised repairs had been done on it. I questioned this and after the sales assistant made a quick call was told it was because of my custom firmware.
I remember before being told that Samsung was repairing phones with custom Firmware.
Have they changed?
I found out that Three did not send it back to Samsung but there own in house repair center.
I am contacting Samsung Directly to see what they say. And pointing them in the direction of this post.
The only reason I picked Samsung was a few years ago HTC started locking their bootloaders and Samsung came out straight away saying they would never do this. I seen Samsung as Modder friendly. Seems not so any more
Here are the two letters I got when collecting the phone....
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Please chip in with your ideas or anything else you want to say.
Thanks

I just sent Samsung the following
Hello,
I dropped my phone into my local Three store(Ireland) as the mic was very low on calls but ok on speaker. I had previously had the Motherboard replaced as the phone was not booting.
The phone was returned to me today not repaired and was told it would not be repaired as it had custom firmware on it.
I know it is in the T&C that this voids the warranty but I was lead to believe that Samsung was modder friendly. And was repairing phones with custom firmware. I do note your stance when HTC started locking there bootloaders and Samsung came out and stated that theirs are not locked down and wont be.
I have posted the issues I am having on the following sites so far.
http://forum.xda-developers.com/showthread.php?p=32660590#post32660590
http://androidforums.com/galaxy-s2-...g-three-refused-repair-phone.html#post5066973
http://forums.pinstack.com/f60/samsung_three_refused_to_repair_phone-135200/#post1340783
I will keep these posts updated as I feel the large android community should know if Samsung has changed its stance on this.
Hoping you can help,
Vincent McDonnell

customer satisfactionof samsung isnt good,it was normal

NOOO! What is happening to my screen?!?

Out of nowhere I got one line. Then a few weeks later another and now there are 3!
Anyone else experienced this and do you know the cause/fix?
Problem is I bought my phone (G935F) through eGlobal in China. I had faith in Samsung as I never had any issues with their products. Now that I ended up with my first faulty product, I am faced with sending it back to China. Unless Samsung UK will cover the warranty...No idea how it works.
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Haskren said:
Out of nowhere I got one line. Then a few weeks later another and now there are 3!
Anyone else experienced this and do you know the cause/fix?
Problem is I bought my phone (G935F) through eGlobal in China. I had faith in Samsung as I never had any issues with their products. Now that I ended up with my first faulty product, I am faced with sending it back to China. Unless Samsung UK will cover the warranty...No idea how it works.
Click to expand...
Click to collapse
Yeah same problem the LCD is coming loose I bet if you push down hard towards the top of phone by the "G" in Samsung under the ear piece it will go away. Have you dropped it out day on it? Either but parts on Amazon and learn the repair or pay hefty to have it done at a shop. I'd honestly first off putting a heat gun on it while there's added pressure and see if it will re glue it self. I had a bunch of lines on mine and it cleared up a lot but unfortunately not all lines. Good luck

Thanks for the reply. Yes, one of the lines go away if I press in exactly that spot.
I'm not brave enough to start a DIY repair - since it's under warranty, I don't see why I would have to pay anything. It was never dropped - I cherish it like my life depends on it!

Haskren said:
Thanks for the reply. Yes, one of the lines go away if I press in exactly that spot.
I'm not brave enough to start a DIY repair - since it's under warranty, I don't see why I would have to pay anything. It was never dropped - I cherish it like my life depends on it!
Click to expand...
Click to collapse
Download a pixel filter from the playstore to prevent any new ones from appearing especially useful for phones that have screens on for a great length of time helps safe battery and screen quality.

dtla_bartender said:
Download a pixel filter from the playstore to prevent any new ones from appearing especially useful for phones that have screens on for a great length of time helps safe battery and screen quality.
Click to expand...
Click to collapse
Too late. Today the screen completely died. Phone works fine (I can take calls), but screen is just black.
Went to the Samsung help centre and they said I need to send it back to the seller (not a UK model).
So back to china at my own expense - or bite the bullet and pay for the fix, but I have no idea what that might be
Gutted....

Its a faulty screen. exactly same happened to me. first the lines then screen completely died. Had to rush to Samsung service centre. They had to change the whole screen. Luckily mine was in warranty so got the screen changed free of cost. All the best !

Keep an eye on your charger!

Hi guys just a precautionary here, today I was sitting in my room with my girlfriend to suddenly see a flash and hear a pop, something inside the pixel wall plug exploded and it was smelling of burning, on removal of the plug I noticed that there was electrical skid marks!
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Sounded like a capacitor blowing and there was more than sufficient surge protection in place.
Additionally, the phone wasn't even plugged in at this point, just the plug itself!

This issue needs to be reported to Google.

CyberLykan said:
This issue needs to be reported to Google.
Click to expand...
Click to collapse
Don't worry, I got straight onto my carrier in the UK (EE) and they have a special department for potentially dangerous handsets and accessories. I have sent the image over to them and I'm waiting to hear further action. At the moment my girlfriend is sitting without a charger so we'll see what they come back with and I'll ask them if they passed it on.
If that fails, I'll try find a way to report it but I doubt there is a straightforward way to do that since the huge scale of Google.

stevob21 said:
Don't worry, I got straight onto my carrier in the UK (EE) and they have a special department for potentially dangerous handsets and accessories. I have sent the image over to them and I'm waiting to hear further action. At the moment my girlfriend is sitting without a charger so we'll see what they come back with and I'll ask them if they passed it on.
If that fails, I'll try find a way to report it but I doubt there is a straightforward way to do that since the huge scale of Google.
Click to expand...
Click to collapse
You can swipe left within settings and get connected to a Google support representative quite quickly. This needs to be reported directly to Google from the consumer. They honor warranty no matter where the handset was purchased. Albeit the method in which it is resolved depends on where it was purchased, but they are very helpful.

Go ahead, report to Google. Just do it!

bush911 said:
Go ahead, report to Google. Just do it!
Click to expand...
Click to collapse
Reported it last night to Google via the method mentioned, they didn't seem to have a care in the world and only offered for me to get a replacement unit if I purchased a new one and they would reimburse the price. Tried to mention my safety concern but just got brushed off with "a specialist will be in touch"

Dont forget that EE will have a direct Merch channel to Google. So will beable to get a bit more sense out of them about it
If not, you can complain further up the chain. CEOemail will help if you need CEO email addys
But thats only if you have to complain further