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Hey all,
I've read these forums, and am 90% sure I have a defective Hermes. However, I'm unsure, as these forum posts were just text, and therefore can't really accurately describe the problems being seen. So, I made a YouTube video showing a couple of my issues, especially the screen fading to white. Like I say, I'd just like confirmation, and I'd like this post and video to serve as a help to others who are wondering if they have the same problem. You know what they say, a picture is worth a 1000 words .
Here are more details of my problems, in no particular order:
o The buttons reset after a quick power off and on (not a reset).
o The screen fade problem resets itself after a quick power off and on (not a reset).
o The screen calibration issue (not shown in video) seems to last a little longer sometimes. The issue is that calibration gets a little off. It seems to be by 10-20 pixels, but I can't repeat this as readily as the screen fade.
o This has happened with and without a memory card inserted.
o I've tried two different batteries, with the same results.
o I've tried three different firmwares (original, WM5 update, WM6 Black 2.0).
o The battery quick powerdown issue has only happened to me once (battery drains 10% every minute).
Here's the link to the video. It's only 84 seconds, so take a peek!
http://www.youtube.com/watch?v=zQWqTkoMX_4
Let me (and others) know your thoughts. It'd be appreciated.
PS... about the screen calibration...
FYI, I know about the screen calibration issues some have had wth the Hermes. However, I don't think this is that problem, since I never, ever have to recalibrate my phone. It always corrects itself eventually.
The screen calibration issue (not shown in video) seems to last a little longer sometimes. The issue is that calibration gets a little off. It seems to be by 10-20 pixels, but I can't repeat this as readily as the screen fade.
Click to expand...
Click to collapse
This has been documented HEAVILY in the wiki and the forums so I wont answer that.
The rest seems VERY weird indeed especially the screen going white?!?!
Is it still in warranty because I would so send it to be repaired.
Not seen anything like that on any forum. Are you keeping it somewhere hot or near an e.m. field just before use?
What additional apps have you installed? Do these problems still occur with an "empty" phone (i.e. right after a hard reset before installing third party apps)? If so then that should rule out software and firmware (ROM).
Fade to white issue: hardware problem IMO
Buttons stop working issue: looks like software IMO
Sleuth255 said:
Fade to white issue: hardware problem IMO
Buttons stop working issue: looks like software IMO
Click to expand...
Click to collapse
I agree, the screen going white is similar to when I had my O2 XDA EXEC (HTC Universal) in which whenever I moved the lcd into the mini laptop mode the screen would fade to pure white. When I sent it into PPC Tech they notified me saying in which the lcd cable was damaged itself. Im not sure if thats the case with you necesarily, since it seems the screen goes back to normal after powering the device to standby and back.
The keys are most likely software/rom issues. Perhaps maybe you should reflash to a recent rom and see what happens. Although if that doesnt work I suggest you send in for replacement or warranty. I neeever in the 6 months I had my phone did I ever have problems like the one you've listed.
::EDIT::
I just realized I saw that you tried multiple roms, if thats the case I realllly believe you have a defective phone. It does happen that one in a hundred tend to go bad..
Had similar occurance when mine had gotten damp.
fading screen and hardware buttons
Hi,
I've reported some time ago these issues, they started with LVSW Edition (2007-03-20) and after that Pro - BLACK 2.0, 2.5, 3.0 and still with 3.01.
I don't think is hardware related. i happens in random way. No specific apps or time or connection.
I've had similar issues with the buttons not working on my 8525. It seems to have to do with changing in and out of landscape mode. For example, I'll always have problems if I reset the phone and leave it in landscape mode and I always have to push the keyboard in and pull it back out to get everything working right.
If the buttons DO work, they are usually wrong, like up and down will instead move left to right. Again, pushing in and pulling out the keyboard fixes it for me. I recently upgraded to a new ROM and couldn't say if the problem persists or not.
As for the white screen issue - I'd say it's FUBAR'd.
My phone last week wasn't receiving texts so I restarted it and when it came back on the touchscreen no longer worked. The little white light would go on when I touched it so it knew where my finger was but any movement would not unlock the phone so I couldn't actually do anything with it. Sure enough a factory reset fixed the problem but I am still waiting for them to get me a new one in case the problem happens again to me. Anyone else have this happen to them or just a freak occurrence for me?
My son has gotten a hold of my s4 twice now since I have owned it. Both times I couldn't get the phone unlocked even though the touch screen was recognizing my touch. Restarting fixed it both times for me. Not sure if this is the same problem you are talking about, just thought I would share.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Happened to me a few times. Both screen swipes and the capacitive button presses werent registering. Happened on lock screen, call logs (swiping to call wasnt working), and swipe to answer. Pressing the home button and going back to the app fixed it. Very random but annoying nonetheless especially when not able to answer a call
Seems like buggy software to me. I've had a different issue, my phone says I have data, but I don't, I've had to restart the phone to properly pick up a data signal. This has happened twice now. Seems to be like Samsung's touchwhiz is quite buggy...
Yeah restarting it did nothing for me, tried many times, took the battery out put it back in all that stuff. The same thing happened with my data, I had a connection that entire time that I was not receiving texts but none of them actually went through which is when the problem began.
sam2c said:
Happened to me a few times. Both screen swipes and the capacitive button presses werent registering. Happened on lock screen, call logs (swiping to call wasnt working), and swipe to answer. Pressing the home button and going back to the app fixed it. Very random but annoying nonetheless especially when not able to answer a call
Click to expand...
Click to collapse
What app were you able to get in to to fix it? Would like to know in case the problem happens again when they get me a new one.
This happened to me last night, about had a major freak out.
First I have a couple questions for all of you who had this issue, so maybe we can pinpoint the actual cause:
1. Did you get any type of moisture (even just a little condensation) anywhere on or around the phone? Mine started acting up after I accidentally put my phone on the coffee table where some condensation had formed from a drink being there previously.
2. Any of you drop your phone at all? Even just a minor drop...as the day before I had a little drop (maybe from a foot off the ground), but I do have a case.
The reason I ask is because I started having this issue immediately after the phone was put on the condensation. Don't know if that was the cause, though, because I'm not sure exactly which of the steps below actually fixed it.
First I had to identify the exact problem...which I found by turning on "show touches" in Developer Options within the settings menu. This brings up a little white dot on the screen any time it registers a touch. Sure enough, I was getting "ghost touches" on the top left corner of my screen every 30 seconds or so - and it would generally last for 10-30 seconds or until I turned my screen on and off (that would fix it temporarily). The ghost touch was causing my drop down menu to pull down slightly every once in awhile, as well as not registering any of my other touches (including capacitive buttons). I knew the screen itself wasn't broken, because any addition touches were registering via the white dot - they just weren't interacting with the UI.
After doing some research online, apparently there are a couple main reasons that this ghost touching could occur:.
1. Faulty digitizer. Obviously this would Suck, and I really hoped it wasn't the cause. To repair would mean replacing the entire screen, as apparently the digitizer is attached to the screen and would be very difficult to replace by itself.
2. Any kind of moisture, whether water, skin oil, etc, getting in the cracks of the phone and staying under the screen, causing the pressure to indicate a false touch. Possible repair options included putting the phone near a WARM (but not too hot) surface for a period of time to hopefully cause the moisture to evaporate. Also some people said it just evaporated on its own after a few days (again, I hoped I wouldn't have to resort to this as I'm impatient and don't want to be without my phone for that long lol).
3. Software issue. Possible fix includes toggling HW overlays and/or GPU rendering.
Here's what I did:
Took the phone apart completely, made sure there was no visible moisture anywhere (there wasn't). Intermittently blew the phone (from the back and front, while it was disassembled) with warm air from a blow dryer. Left it alone, disassembled, for about 30 minutes.
Put the phone back together, booted up, immediately went to developer Options and (a) disabled HW overlays and (b) DISABLED "Force GPU rendering" (I actually already had it enabled).
BOOM - problem was gone!
So like I said, I'm not sure which of those did the trick - or which problem I had to begin with - but I'd be interested to know if anyone else had similar issues and/or fixes?
sam2c said:
Happened to me a few times. Both screen swipes and the capacitive button presses werent registering. Happened on lock screen, call logs (swiping to call wasnt working), and swipe to answer. Pressing the home button and going back to the app fixed it. Very random but annoying nonetheless especially when not able to answer a call
Click to expand...
Click to collapse
CPA Poke said:
This happened to me last night, about had a major freak out.
First I have a couple questions for all of you who had this issue, so maybe we can pinpoint the actual cause:
1. Did you get any type of moisture (even just a little condensation) anywhere on or around the phone? Mine started acting up after I accidentally put my phone on the coffee table where some condensation had formed from a drink being there previously.
2. Any of you drop your phone at all? Even just a minor drop...as the day before I had a little drop (maybe from a foot off the ground), but I do have a case.
The reason I ask is because I started having this issue immediately after the phone was put on the condensation. Don't know if that was the cause, though, because I'm not sure exactly which of the steps below actually fixed it.
First I had to identify the exact problem...which I found by turning on "show touches" in Developer Options within the settings menu. This brings up a little white dot on the screen any time it registers a touch. Sure enough, I was getting "ghost touches" on the top left corner of my screen every 30 seconds or so - and it would generally last for 10-30 seconds or until I turned my screen on and off (that would fix it temporarily). The ghost touch was causing my drop down menu to pull down slightly every once in awhile, as well as not registering any of my other touches (including capacitive buttons). I knew the screen itself wasn't broken, because any addition touches were registering via the white dot - they just weren't interacting with the UI.
After doing some research online, apparently there are a couple main reasons that this ghost touching could occur:.
1. Faulty digitizer. Obviously this would Suck, and I really hoped it wasn't the cause. To repair would mean replacing the entire screen, as apparently the digitizer is attached to the screen and would be very difficult to replace by itself.
2. Any kind of moisture, whether water, skin oil, etc, getting in the cracks of the phone and staying under the screen, causing the pressure to indicate a false touch. Possible repair options included putting the phone near a WARM (but not too hot) surface for a period of time to hopefully cause the moisture to evaporate. Also some people said it just evaporated on its own after a few days (again, I hoped I wouldn't have to resort to this as I'm impatient and don't want to be without my phone for that long lol).
3. Software issue. Possible fix includes toggling HW overlays and/or GPU rendering.
Here's what I did:
Took the phone apart completely, made sure there was no visible moisture anywhere (there wasn't). Intermittently blew the phone (from the back and front, while it was disassembled) with warm air from a blow dryer. Left it alone, disassembled, for about 30 minutes.
Put the phone back together, booted up, immediately went to developer Options and (a) disabled HW overlays and (b) DISABLED "Force GPU rendering" (I actually already had it enabled).
BOOM - problem was gone!
So like I said, I'm not sure which of those did the trick - or which problem I had to begin with - but I'd be interested to know if anyone else had similar issues and/or fixes?
Click to expand...
Click to collapse
I should not have had any condensation at all on my screen when it began. I was using the phone playing with WatchOn and setting it up for my TV, I was messing with it for quite a while and realized after a period I hadn't received texts in a long time (I normally get at least 1 every 10 minutes, I was going on a hour and a half with 0) which I thought was weird so I restarted the phone.
When the phone came back online I did not notice the white dot pressing itself anywhere, but anytime I touched the screen it would immediately know where my finger was and follow it around, but not actually press anything. When I held the power button and the little Shutdown and Restart options came up, if I sat there and just pressed either one of them constantly they would eventually recognize that I pressed something and do that action.
I was also able to get into the homescreen by getting the talk option to come up and backing out of it (The buttons on the bottom of the screen all worked fine) but once in the homescreen I couldn't actually press any buttons regularly so gave up on it.
The guy at the ATT store said he hadn't seen any other complaints about it so I did a factory reset while there (I had already backed up everything with Kies) and when it came back on there seemed to be no problems.
Like I said though I am waiting for a new one anyway, they are backordered at my local store (Should have got a new batch in Friday, not sure where my phone is now) so hopefully the new one I get doesn't have this problem nor the lag problem a lot of people have been getting.
bmroczka said:
Yeah restarting it did nothing for me, tried many times, took the battery out put it back in all that stuff. The same thing happened with my data, I had a connection that entire time that I was not receiving texts but none of them actually went through which is when the problem began.
What app were you able to get in to to fix it? Would like to know in case the problem happens again when they get me a new one.
Click to expand...
Click to collapse
Just the stock Phone app. My problem seemed like a software problem more than anything else.
But if you have to restart the phone in order for the digitizer to respond, thats a different story. A swap should fix your issue, since it seems so uncommon.
So i've had my Nexus 4 for just over 2 years now. It's stuck by me through thick and thin, i think this might be the end though.
Anyway, so i picked the phone up at around 2 am this morning, it had been working perfectly all day up to this point. So i picked it up, the colours on the screen are a bit weird. I change what's on the screen and the colours remain weird, so i do the standard thing of a reboot to see if that clears it up. This is where the big issue comes in, when the phone turns on again, there's a 1 cm wide black bar on the left side of the screen. Nothing appears to affect it, but sometimes it randomly appears greyer than others.
The rest of the screen has the same weird colours as it did before i restarted, kind of muted, and moving light areas on the screen (like app icons) makes bars of lighter colour move across the screen with them.
If i didn't know that the phone hadn't been dropped i'd be saying that the screen was just broken right now. But i flashed CM12 (was on the latest PA beta) and when the phone was restarting the whole screen flashed working for a split second before going to its broken state again. This hints at the issue being software related, especially given that it initially happened with no physical damage occurring to the phone? When thinking about this, the colour issue reminds me of what happens when you installed CM11 with the wrong kernel and it looks messed up...
Anyway, I think my phone is dead, and i'm posting here in case someone has some genius idea as to what on earth killed my phone.
I'm pretty good at doing stuff with the phone, so can flash and install whatever, hindered only slightly by missing 1 cm of the recovery menu. I would take pictures, but normally i use my phone as a camera and...... If any more info would be useful then please ask!
Thanks for any help, ideas or input in advance!
T
Ok, so I have a brand new Moto X Style (XT1572) bought in the UK.
After the initial 10 days when everything was working fine, the touchscreen has began showing some really irritating erratic behavior:
When I swipe, the screen interprets it as a touch
Single touch is sometimes doubled (for example, with the back navigation button)
Pulling down the notification bar gets it half way, then the phone thinks I have removed my finger so pulls it back up, even though my finger is still on the screen
The phone has never been dropped, no water splashed on it, no nasty handling, I am always extremely careful with all my devices. And the phone is not rooted or altered in any way.
So far I have tried the following, but none solved the issue:
Forced rebooted the device.
Reset to factory settings.
Re-reset factory settings and not install anything for 2 days except Twitter and Chrome.
Changed 3 different launchers besides stock.
Changed apps with alternatives.
Reset apps, reinstalled apps.
Removed screen protector and repeat previous steps.
Tried both with the fast charger connected and not connected. With factory provided cable.
Tried both with a normal charger connected and not connected. With factory provided cable.
The problem appears at random times/apps, anywhere there's scrolling involved: Chrome and Twitter are the most obvious. I have never unwillingly clicked on so many ads in the past as I have since this problem started. Worst part is that the phone decides for me if I want to touch or long touch or scroll, so it opens pages/tweets/apps I don't want to open. All at random. And then, after a while, it's fine. And then it starts again.
As you understand, the phone is unusable during the times it behaves erratically.
Not a happy first-time-Motorola customer here. Any ideas anyone?
I've made a post about weird screen issues where randomly it registers a swipe as a touch, and if you hold down on that touch, the screen goes insane and freaks out.. but the second I lift my finger up and put it down again it's fine... therefore it wsnt much of an issue for me.
Sent from my Moto X Pure Edition
I've been seeing weird stuff too. Force closing of games that play perfect on my original Moto X too...?
I think this is a result of the slim bezels. I noticed that most of the problems I have is when the skin from a finger holding the phone seems to be too close to the screen and it's registering it as a contact. Of course, this causes it not to interpret the contact you're intentionally making correctly.
My solution theory: use the included bumper or a case and see if you still have the problem. The case/bumper should help prevent unintended contact.
still have the problem with the case. it's weird Phantom touches that happen. I feel like it might be software, but idk.
Sent from my Moto X Pure Edition
Just coming back to say that the problem was not software related.
It was THE BLOODY CASE!!!
Can't believe it, can you?
It was an i-Blason Halo Series Hybrid Clear Case / Cover with TPU Bumper.
The edge of the case was registering touches on the screen!!!
Now in search of a new case.
BTW, I'd like to thank @jayochs and @AtLemacks for the great hint.
Still can't believe it...
weird. I have a regular TPU and it still does it. does it even without a case at all.
Sent from my Moto X Pure Edition
jayochs said:
weird. I have a regular TPU and it still does it. does it even without a case at all.
Sent from my Moto X Pure Edition
Click to expand...
Click to collapse
I have the same issue and a TPU case as well. I've found that locking and unlocking the device helps temporarily, but the issue soon returns. Obviously, this is not ideal... It's driving me insane.
Same issue here. Tried downgrading to 5.1.1 but the issue persists. Now I am going to try custom firmware. I Live abroad so I can not receive replacement
For all with the same issue, try operating your phone without a protection case for a few days. I found out this was the reason for the erratic behaviour.
I have been having this issue as well. It happens a lot when I am swiping text, or scrolling. When scrolling, my touch is sometimes registered as a 'click.' While swipe typing, it is as though my finger is removed then replaced, like the touchscreen input is skipping.
I will try removing the case, although this happens also when I am not holding it (phone on table). I think it might be possible that I need to push harder on the glass protector, except that the OP tried not using it altogether.
I found this thread which mentions adding some tape to the touch screen connectors.
Several people claim it solved their problem. I tried it without any success, but maybe it will help someone else.
https://www.reddit.com/r/MotoX/comments/4rykk7/moto_x_pure_ghost_touches_should_i_buy_a_new/
Hello folks,
I've googled a lot but maybe I used the wrong terms or it's a rare problem. But my phone has a small annoying bug. The bug I'm facing was always there but after the latest update it occurs much more.
Most of the time it happens when you unlock the phone and start typing. In the video below you can see the problem.
Sometimes the recent apps and back button refuse to work while this happens. Not always.
Is there anyone else that suffers from this strange behabior?
I allready tried to remove the TPU case but that didn't solved the problem.
roylee01 said:
Hello folks,
I've googled a lot but maybe I used the wrong terms or it's a rare problem. But my phone has a small annoying bug. The bug I'm facing was always there but after the latest update it occurs much more.
Most of the time it happens when you unlock the phone and start typing. In the video below you can see the problem.
Sometimes the recent apps and back button refuse to work while this happens. Not always.
Is there anyone else that suffers from this strange behabior?
I allready tried to remove the TPU case but that didn't solved the problem.
Click to expand...
Click to collapse
the solution is simple,just make sure ur fingers aren't wet!
Over a period of time (if you looked at your phone at an angle with the light reflecting off) the Gorilla Glass the phone needs to be wiped down, preferably with a micro-cloth (the same type you use on glasses). The oils on your hand, combined with sweat/water, can do freaky things with the touchscreen.
I have been using a stylus most of the time to type and interact with my S7E phone. Not only that I like it better I find it with my big fingers I am more accurate when I am typing and interacting with the phone.
But do not forget this S7E is completely covered with Gorilla Glass and needs to be cleaned like all other types of glass does...good luck.
Cheers!
《♤》Sawuwaya / Spirit Wolfe 《♤》
Sent from my SM-G935P using Tapatalk
The exact same thing is happening in my case (atleast has become more pronounced since the latest update), the recent apps & back button become unresponsive after you unlock the phone and there are random ghost touches. The problem seems to normalise after you lock & unlock the phone using the power button. Any insight on the same would be helpful.
I cleaned the phone multiple times. Actually I clean it every day.
As arun.subrm says. It goes away when you lock and unlock the phone.
Very strange. Actually it gets worse after every update. Today it happened over 3 times in 4 hours. Rediculous and very annoying. It makes it an unreliable product this way. You don't know when it will happen.
Still waiting for that moment when I accidentally buy a living room couch on ebay or something xD.