I've had my note 4 for five months and it began rebooting, so I sent it to Samsung for repair. They stated "device’s KNOX warranty has been invalidated by rooting" The phone was brand new, I didn't root the device, as I'm well aware that a rooted phone will void the warranty. It's on Lollipop.
Any advice would be greatly appreciated.
I spoke to the engineer who wouldn't go into specifics and passed me back to Samsung customer care.
vonsquishy said:
I've had my note 4 for five months and it began rebooting, so I sent it to Samsung for repair. They stated "device’s KNOX warranty has been invalidated by rooting" The phone was brand new, I didn't root the device, as I'm well aware that a rooted phone will void the warranty. It's on Lollipop.
Any advice would be greatly appreciated.
I spoke to the engineer who wouldn't go into specifics and passed me back to Samsung customer care.
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Where is your device at the moment?
NickVXD said:
Where is your device at the moment?
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with samsung
Related
I think it makes sense if Samsung refuses to repair those phones with custom rom or rooted phone.
In my country, they said rooting or installing of custom firmwares will result in losing warranty. So I was wondering if this applied to other country as well?
Apple wouldn't service jailbroken device too! But once you restore it, you're good to go.
Pls flashing wrong bootloader will brick the device right? Will Knox counter go away too?
guitarz said:
I think it makes sense if Samsung refuses to repair those phones with custom rom or rooted phone.
In my country, they said rooting or installing of custom firmwares will result in losing warranty. So I was wondering if this applied to other country as well?
Apple wouldn't service jailbroken device too! But once you restore it, you're good to go.
Pls flashing wrong bootloader will brick the device right? Will Knox counter go away too?
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Same stance in most countries, however they are using this excuse to not fix hardware faults that can't be related to software problems... This is NOT fair...
You can't at this time reset Knox counter...
They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
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I've had devices returned not repaired and unwillimg to repair because it wasn't stock from my region. Maybe they just assume you will stiff yjem or something.
Something that can't possibly be affected by software should be replaced under warranty....
ShadowLea said:
They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
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yes. money talks if you play with the KNOX. if you are lucky, they will still take your device with payment. if you are not, sometimes they will just reject. it depends on which country you are.
ultramag69 said:
I've had devices returned not repaired and unwillimg to repair because it wasn't stock from my region. Maybe they just assume you will stiff yjem or something.
Something that can't possibly be affected by software should be replaced under warranty....
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agree, but for them, any modification to the software might affect the hardware
once you root your device, basically you can do most of the tweaks. And there might be ppl who don't know what they tweak, and end up affect the hardware. perhaps they just try to avoid these type of ppl.
Will be in the near future a way to Root The Note 4 WITHOUT Tripping KNOX? I want to root but don't want to loose my warranty.
Is it possible???
i doubt it if so it will be months away but rooting alone does not void Warranty
Uniquebarbee said:
i doubt it if so it will be months away but rooting alone does not void Warranty
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Are you sure about this?
pedmond said:
Are you sure about this?
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From what i've read it's supposed to void your warranty, yet there's people who say they've had warranty repairs carried out with KNOX tripped, so it's pot luck as far as i tell
Have them explain how tripping knox broke your hardware.
Sent from my SM-N910P using Tapatalk
I work for an authorized Samsung Service Center in Canada and we do not check knox fuse when you bring your device in. Just make sure it's unrooted before you bring it in not to make things too obvious
There must be someone like the dev who create towelroot that didnt trip knox for note3 and previous versions.
Am using it on my tab note 2014 edition.
Honestly, atm it's too risky to root with tripping KNOX and then hope that your warranty service won't care about that. It's a 50/50. Waiting for a non-KNOX root.
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
Would Knox will be tripped if I install stock firmware through Odin?
captainbirdseye86 said:
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
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Hmm, here in Lithuania, my almost 2 yr old, heavily modified S3's SIM reading died (EFS partition R.I.P) and they said they won't repair it because of obvious reasons. I forgot to unroot though. That's why I'm really scared to touch my N4 yet.
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
Uniquebarbee said:
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
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Don't you think those 'professional' guys check KNOX before doing anything?
Actually if you still want to retain warranty status I would suggest to root after 8-9 months(assuming it's 1yr warranty) after getting the phone. If you can maintain that long without going to service centre, I'm certain that one would not need to visit a service centre after rooting the phone.
That way 8-9 mnths from now more developments would have been released and you'll have more things to try out without the need of going to a service centre.
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
Uniquebarbee said:
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
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By professional I meant carriers service. So basically once my phone, god let that not happen, breaks, I just install non-rooted firmware with ODIN and I'm good to go?
Yes :good:
Uniquebarbee said:
Yes :good:
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Well I'ma trust you on this one, let the customization begin!
:good: ^5 welcome to the darkside
I'm not rooted yet but am considering it once a few more weeks pass.
If something's fundamentally wrong with the hardware, it should manifest within a month, I'd like to think. Plus, I've never had a phone need repairs in the past. Which obviously bears no relation to this one going bad or not.
I doubt there'll be a ton of ROM choices for the Duos version but Play Store, Titanium, and Nandroids are nice to have.
Sent from my SM-N9100
Just got off with samsung support and the agent told me knox being 0x1 won't affect the warranty. I'm probably going to root anyways, but if anyone has any actual experiences with samsung and a 0x1 warranty, would you care to share?
Iffy... to say the least. I would of got what they said in writing lol
Ausboy 2011 said:
Iffy... to say the least. I would of got what they said in writing lol
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exactly what i did, well not exactly writing, but typing is close enough. Having issues rooting atm, keep getting nand write start failed with chainroots method. I have the SMN910U
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
Fuzzi99 said:
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
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Thanks for the insight, I have only had one warranty incident with Samsung. I had to send in my note 3 (same day I got it, so it wasn't even setup). The warranty repair was a breeze though.
just rooted my phone and am noticing some major lag here and there. Anyone else?
Comment for visibility. I need to know this aswell
Fuzzi99 said:
If they can prove the software caused the problems then they can outright refuse to fix it under warranty if the KNOX flag is 0x1.
So if it's just Root running on Stock Sammy it should be fine, however a custom rom on the other hand they will most likely just say it's a software issue and refuse to fix anything wrong.
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Hey bud, I got my Note 4 from NZ and you think if I root my note 4, if there are problems with it, would the NZ Samsung team fix it?
cwk8412 said:
Hey bud, I got my Note 4 from NZ and you think if I root my note 4, if there are problems with it, would the NZ Samsung team fix it?
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unless they can prove the software caused an issue, or you just happen to a rep that is a stickler for the rules it should be fine
it depends on which samsung service center.
Depends on a lot of things, but mainly on the rep you get (if he's anal or not) and the kind of problem you wanna fix. If it's a hardware problem 99% of the time a 0x1 wont be a problem. Software may be another story. My advice? if you care about the warranty, don't root. Personally my devices last less than 6 months with me anyway so I root the second I get it (after I check everythings working of course).
It depends on the service centre and the general Samsung policies in each country. In the UK I've had my tablet repaired twice with Knox 0x1. First time the screen completely died, second time I had problems with the back cover and glue behind the screen (from the bad first repair). Both times nobody mentioned anything about Knox. Not to mention the tablet was running a stock 4.4.2 firmware not yet available in the UK.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
my first note 4 was rooted and knox warranty change to 0x1 from 0x0 after some days using 5 or more pixels died and send it to service center and swap my phone with new note 4 by new warranty duration
in this case defeated knox by rooting dose not affect on warranty
iridaki said:
It depends on the service centre and the general Samsung policies in each country. In the UK I've had my tablet repaired twice with Knox 0x1. First time the screen completely died, second time I had problems with the back cover and glue behind the screen (from the bad first repair). Both times nobody mentioned anything about Knox. Not to mention the tablet was running a stock 4.4.2 firmware not yet available in the UK.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
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That's good to hear. Did you use an authorised repair centre (and if so, which one?) or send it in to Samsung directly?
When I asked a local repair centre, they were adamant that knox or rooting would void warranty as far as they were concerned. It all seems to be pot luck depending on who you speak to. E.g. here's a response from a Samsung representative on Facebook saying the same thing: https://www.facebook.com/SamsungMobileUK/posts/651768151530771, but some others have also reported they've had success in getting repairs under warranty.
smar said:
That's good to hear. Did you use an authorised repair centre (and if so, which one?) or send it in to Samsung directly?
When I asked a local repair centre, they were adamant that knox or rooting would void warranty as far as they were concerned. It all seems to be pot luck depending on who you speak to. E.g. here's a response from a Samsung representative on Facebook saying the same thing: https://www.facebook.com/SamsungMobileUK/posts/651768151530771, but some others have also reported they've had success in getting repairs under warranty.
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I filed a repair request online, Samsung sent a package with prepaid post, put my tablet and charger in and took it to the post office. I believe it went somewhere in England, even though I live in Scotland. So, yeah, I sent it directly to Samsung.
iR¡[email protected]!* from Galaxy Note 4 via Tapatalk
I've seen a few threads with people asking what the ramifications are of having knox tripped. I rooted my Note 4 as soon as I could and tried a few custom roms. I consistently had problems with bluetooth connectivity and gps tracking across stock, Cyanogen, and modified TW roms. I'd had enough and decided to send my phone to Samsung for repair citing these three issues:
1. Gps cannot determine my location accurately
2. Bluetooth audio skips/stops every few minutes on all devices
3. In one corner of screen there is a hairline crack but there doesn't appear to be any physical damage. It's hard to describe this but it wasn't from a drop. My best guess is pressure from accidentally sitting on it.
Unit was received and immediately sent back unrepaired due to Knox flag being tripped. I'm not really upset at that they wouldn't troubleshoot the gps and bluetooth. Those could be software and according to their terms i've modified that. I'm surprised they didn't email or call to offer a paid out of warranty service though.
Granted, I represent a sample size of 1 so keep that in mind.
* Unit was flashed to stock via Kies before being sent in for service.
Well, that's exactly what "Knox warranty void" flag is for... You can get it repaired through the store you bought it from if you are in EU though.
If you're in the European Union and your device falls faulty within the first 6 months, it is assumed it is a manufacturer's defect. Rooting your device does not void your warranty with the store because in order for the store to say "we cannot repair the device because it's been rooted" they have to have evidence that rooting the device was the direct cause of the malfunctions. If they refuse, threaten with Trading Standards and inform them that they're in breach of your statutory rights.
You should have a look at this: http://forum.xda-developers.com/android/general/samsung-knox-trigger-bothers-t3028728
Hello!
I need send my note 4 to warranty but I have KNOX WARRANTY VOID: 1
PLEASE, there are some way to clean this count for warranty reasons...??? (in note 2 was possible)
THANK YOU SO MUCH !
Carom3de said:
Hello!
I need send my note 4 to warranty but I have KNOX WARRANTY VOID: 1
PLEASE, there are some way to clean this count for warranty reasons...??? (in note 2 was possible)
THANK YOU SO MUCH !
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That's been patched and not possible that I've seen.
nine5raptor said:
That's been patched and not possible that I've seen.
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Thank you
speedyjay said:
If you're in the European Union and your device falls faulty within the first 6 months, it is assumed it is a manufacturer's defect. Rooting your device does not void your warranty with the store because in order for the store to say "we cannot repair the device because it's been rooted" they have to have evidence that rooting the device was the direct cause of the malfunctions. If they refuse, threaten with Trading Standards and inform them that they're in breach of your statutory rights.
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This. It's along the same lines of dealerships attempting to void warranties on modified cars when there are failures that are in no way due to the modifications. The main issue is all the runaround you may have to deal with to get the carrier or manufacturer to step up depending on whom you're dealing with.
Hi,
I am thinking about rooting my Note 4. I didn't want to root because of my warranty but recently I found a thread here on XDA saying that here in the EU, unless the seller (in my case O2 CZ) can prove that the problem on the device is caused by software, they still have to repair my phone even if I had a custom ROM on it. Now I am wondering if this law applies to Samsung phones as well because of their KNOX things. Also I was reading the terms on my warranty with O2 and it said that the warranty is voided if you modify the software, so I am not sure right now. Can anyone help me please. Also any personal experience with returning a phone that has been rooted before would be appreciated.
Thanks.
http://forum.xda-developers.com/showthread.php?t=2996873
This is over on the S5 forum....it is pretty clear how Samsung view knox tripped devices....even in the EU....
Of course, it may all be BS & bluster on Samsungs part, but I'm not a consumer lawyer so I don't know.......
http://i.imgur.com/rVnFwJM.jpg