PLEASE HELP ASAP!!!
I have had many different issues with this phone since day one, 2 months ago. All the sudden the other day I put the phone on the charger at that time it had a half battery, about a half hour later it started turning itself off and back on continuously and the back of phone was hot. I had to wait for the right timing after it turned back on, to power it off completely. i have called Sprint and Sharp to have someone help me or walk me through options and I keep getting the run around as to who's responsibility it is to help me Tech wise and or replace my phone through my TEP. I have since looked up a way to hard reset... hold power and volume and a screen of options should come up, with about 5 options. Mine only shows, Reboot System Now..... and Wipe Data / Factory Reset. NEITHER WORK. I will be making sure some how some way I get my phone replaced. However in the meantime I would like to know if someone can please help!!! I am completely with out a phone at this point and can not call for further Technical Support or Help. PS: Soft reset did not work. And also the phone does not stay on much longer then the time to load then it's already powering back off on it's own.
Thank you for your time.
-jrosales76
Related
Hey guys,
I've done some searching on this issue, yet I can't find much besides battery problems, or people who have contacted T Mobile and got warranty replacements. I've had some issues with my G1. Over the past month or two, my G1 has been rebooting repetitively, and this week it's gotten BAD. I would open a SMS, and then BAM. Start dialer, and then BAM. Reboot. Hell, even in the middle of a reboot it would reboot. Cool huh?
Anyways I called T-mobile customer support and they said I'm out of warranty. Great. Well, it still turns on, and it still operates when it's happy, so maybe I can work with this for a little bit... I did some searching, and some people attributed it to a software glitch in the gyroscope... Most people called T-mobile and got a warranty replacement. I'm over the one-year
I'm not about to say this is because I had CyanogenMod on it, because I would wipe, and put it back to an older version and it would still reboot... even in the SPL, it would reboot. But regardless, I decided to follow this how-to to unroot my G1: http://forum.xda-developers.com/showthread.php?t=491350
After step 6 (6. Push Alt+S on your G1 to flash it with update.zip), it came up with an error about the splash... "Cant store hboot image."
Well anyways, before I could do anything about it, guess what happened?
Yeah, it rebooted.
It came up with the unboxing logo at first, I didn't know what to do. I had forgotten what this meant, so I heled the power button down ( I realize this may have been the misteak I made, however there was nothing visual indicating anything was being done).
It shut down, the screen went blank, the charge LED remained on....
I pressed power.... Nothing.
I unplugged the phone, took out the battery.... put the battery back in... Nothing. The screen stayed black. Now my phone will not power up, and there is no LED charging indicator.
Anyways, I'm lost. This is my second G1. I'm slightly pissed and I feel bad for the T-Mobile rep on the other end of the call I just had, but, really, I can't spend $1200 a year on a slow phone.
Do any of you guys have any suggestions?
Home+power does nothing.
Camera+power does nothing.
Putting in the cable lights up no LEDs...
It is literally a brick. An unresponsive brick.
Well, I ended up taking the mainboard out of my old phone and putting it in this G1.... Everything should be back to normal however I'm still looking for responses as to what might be happening.
Hey Guys I really need your help my N1 won't power on for some reason. I really need to get some things off the phone from certain software that I had in case I have to have it repaired or sent away. I'll try to be brief what happened I was exercising with my phone inside a protective case that covers the whole phone and I went to change the next song while listening to music and when i went to push the power button the screen remained black the whole time and I couldn't see anything at all the screen was black the whole time after numerous attempts at pushing the power button. So I held down the power button to try and reboot it and then the music stopped, so then I hit the power button again to turn it on and it hasn't turned on since yesterday. I even took the battery out and let it chill for a min and still doesn't work. when I plug it in to the charger the orange/green light comes on and as well with the USB connection too, but still can get it to power on.
Anyone have any Idea what it could be? I am assuming it's the power button but I am not for sure. Is there anyway to turn it on again in case i need to recover any files, etc. the reason i want to get it to work is that I don't want to have to go through the hassle of sending it away to be repaired if there is some way I can do it myself. I am trying to avoid sending it away with my carrier and I really need to access certain files on the phone if all else fails. If anyone has any ideas I'd appreciate it thnx to anyone.
Responded to your other post...
Sent from my Nexus One using XDA App
I don't know what just happened.
My phone has syndicaterom 1.1 and visionkernel 1.2. The phone was hanging for some reason so I held the power button down and pressed reboot. It isn't turning on. The red light doesn't come on when I plug it in.
Does anyone have any suggestions?
I have the tep. Will they replace it without me paying anything, even though its rooted and romed? Can they even tell now?
fhurricane said:
I don't know what just happened.
My phone has syndicaterom 1.1 and visionkernel 1.2. The phone was hanging for some reason so I held the power button down and pressed reboot. It isn't turning on. The red light doesn't come on when I plug it in.
Does anyone have any suggestions?
I have the tep. Will they replace it without me paying anything, even though its rooted and romed? Can they even tell now?
Click to expand...
Click to collapse
I had same issue...but with the power off instead of reboot..but it might be related...Ive pulled battery plenty of times with no issue..but this once i decided to poweroff and this happened :/
If it were me I would yank out the battery for a minute then put it back in. Next, I would either try to boot it or put it into download mode and flash stock back in and see if it boots. If a fresh install from odin of a stock rom doesn't fix it then I suspect the phone is hosed. I don't think that's the case if I had to guess. Stock recovery and kernel and rom. Like I said, if that happened to me, that would be my next step to troubleshoot myself if the phone is bricked or what. If that doesn't fix it then I would think that it might be permanently bricked. If that was the case I would take it to a sprint repair center and tell them the phone locked up while trying to turn it off. I pulled the battery out for a minute or two and tried booting it up but nothing happened. Before you get there, take out your memory card. Don't offer any more information and don't act like you know what's going on. I did that and it worked for another phone. Be brief in explanation of what's going on, don't try and help them, keep my mouth shut and only answer questions if asked. Don't go into great details. Have a old backup phone with you to activate if they want to keep the phone to test or send back. If not, you might be without a phone for a few days.
When the replacement comes, power it up and play with it for a minute before leaving to make sure everything works and looks good. If there's a problem with the replacement phone, it would be best to point that out before leaving otherwise you will have to go through this all over again. Sometimes refurbs have flaws or stuff that doesn't work so cover yourself.
See the other thread in general about this, other people with the same problem, running the same rom/kernel configuration. Unfortunately nothing fhurricane suggested for troubleshooting worked for me. Time to go down to the Sprint store!
Please see the other thread on this topic, and please note that the ROM has absolutely nothing to do with it. Thanks!
Hope someone can help on this one.
In the last 3 weeks I have had events where the phone becomes non-responsive. What I mean is that it will not unlock by finger sensor, and the lock screen will not slide up to enter pin. The phone shows at the bottom of the lock screen the 3 icons for locked, camera and something else but, can not get it to swipe. If i reboot sometimes it does and sometimes it does not solve the problem. If it does it, I have to power off the phone, wait a few seconds and power back on. Other times the phone gets hung up on the volume level screen will trying to adjust up or down but, not movement and locks the screen and becomes non-responsive. Also, during this time, it tends for the phone to get warm. Other times if I leave the phone alone for a few minutes, it tends to settle down and fix itself?????? I never get an "android stop working" like message either.
The phone is stock unrooted from day one from BB but, now I am over 15 days and can not return or exchanged. Went by BB today since I am Elite Silver member and see what they could do. They suggested have the geek squad look at it but, I do not trust those guys to even power my phone off. The other option they mentioned was to send back to Huawei.
Any suggestions will be greatly appreciated.
Ian B
Mr Ian B said:
Hope someone can help on this one.
In the last 3 weeks I have had events where the phone becomes non-responsive. What I mean is that it will not unlock by finger sensor, and the lock screen will not slide up to enter pin. The phone shows at the bottom of the lock screen the 3 icons for locked, camera and something else but, can not get it to swipe. If i reboot sometimes it does and sometimes it does not solve the problem. If it does it, I have to power off the phone, wait a few seconds and power back on. Other times the phone gets hung up on the volume level screen will trying to adjust up or down but, not movement and locks the screen and becomes non-responsive. Also, during this time, it tends for the phone to get warm. Other times if I leave the phone alone for a few minutes, it tends to settle down and fix itself?????? I never get an "android stop working" like message either.
The phone is stock unrooted from day one from BB but, now I am over 15 days and can not return or exchanged. Went by BB today since I am Elite Silver member and see what they could do. They suggested have the geek squad look at it but, I do not trust those guys to even power my phone off. The other option they mentioned was to send back to Huawei.
Any suggestions will be greatly appreciated.
Ian B
Click to expand...
Click to collapse
Elite status extends your return window to 30 days. Tell them you want a new unit.
Hello,
So my Nexus 6P turned off randomly and then would not turn back on. It would come on and show Google and sometimes even let me enter my pin to start the phone. But it constantly would freeze during start up and just shut down. I got into the recovery and factory reset my phone and now it won't even turn on. I hold the power and it doesn't do anything. I've tried the boot loader and such but it won't turn on at all. Any ideas on what I could do? Thanks!
edlovereze said:
Hello,
So my Nexus 6P turned off randomly and then would not turn back on. It would come on and show Google and sometimes even let me enter my pin to start the phone. But it constantly would freeze during start up and just shut down. I got into the recovery and factory reset my phone and now it won't even turn on. I hold the power and it doesn't do anything. I've tried the boot loader and such but it won't turn on at all. Any ideas on what I could do? Thanks!
Click to expand...
Click to collapse
Sounds like you may have more than one problem, but many have been able to get a dead phone to start by holding the power button down for a very long time, sometimes 2 minutes or more. If it doesn't start, fully charge it and try the power button again. Assuming you are stock with a locked boot loader.... you didn't mention.
My phone is stock with a locked boot loader. I held the button for over 5 minutes and got nothing. I'm wondering if Google would be willing to help me out. Unless anyone has other ideas
It's hopeless. Don't waste your time trying to revive. Contact Huawei regardless of date of purchase.
If it won't power on it's either not charged, a bad power button, or something with pcm. Which is on Motherboard.
Most common scenario is a bad power button because it's most used breakable part. That won't allow the board to receive power or not enough power if it's shorted.
Dunno if you've poked around the interwebs some more regarding this, but I've been slammed with the N6P bootloop error (which appears might be part of your problem) and I found a stop-gap solution. If you feel like you've got nothing to lose, you can try what I've done: Make sure the phone has a little charge, hold it with a hot mitt from your kitchen, and blast the back of your N6P in the region between the camera lens and the fingerprint sensor with a hairdryer. Doing so will trip the big cluster off, which is the source of the bootloop problem. If you can get it to boot to the Google logo, applying the heat for the right amount of time (maybe not too long.. 2-4 minutes tops) may cause it to make it to the spinning color graphics and beyond.
I've been able to resurrect my phone doing this, but only to back it up and do very simple tasks. The moment I do something processor-intensive (Waze, YouTube, etc) it immediately crashes and bootloops again. The only solution beyond this is to unlock your bootloader, download EX Kernel manager and use it to completely disable the big cluster. Then your phone will likely be reliable, but extremely hobbled.
I bought from Best Buy about 16 months ago, so both Google and Huawei have been utterly useless, which is infuriating. Shenanigans like this are criminal. This is my 3rd Nexus phone and I'm considering abandoning Android altogether after this experience.