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Hi,
Cingular will not insure this. Anybody can recommend a 3rd party insurance to cover this phone. Any experience in dealing with them as far as fast claims and other info is most welcome.
Thank you.
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
ZzFDKzZ said:
Damn it doesn't? Cingular 8125 did, I remember mine got damage and they sent me a replacement for it.
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You're good for one year as far as Cingular warranty is concerned.
The only reason I'm get from phones from a carrier.
I've had three replacement HP6515 and one replacement 8125.
PDA phones just have problems, screen alignment, buttons not working, freezing, stuck headphone tips e.g.
Cingular told me the same thing. I believe this is new. They used to insure smartphones, but now they are not. I better be careful with my full priced 8525!!
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
shogunmark said:
cingular has never carried insurance on their smartphone, i remember not being able to get one for my moto mpx220. There is a 1 year warranty period but that only covers defects... HOWEVER there is a website that i know of and they are trustworthy that will sell sperate insurance on mobile devices, phones/laptops, etc..
http://safeware.com/
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Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
brmcguire said:
Really? It must of been Sprint and Verizon only then. I know that for sure. They charge ~$6 per month for insurance. I guess Cingular never did that. I have recently switched back.
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i have been with cingular since 2000 (swbell wireless back then) and they have never offered insurance for high end phones.. which i think is lame.. they only offer insurance on your low end phones and its like $4 a month. why in the hell would i want insurance on a $100 phone then pay $50 for a deductable.. doesnt make sense. your only options is a 3rd party, i know some homeowners insurance will cover it, but then you are talking an even higher deductable..
i havent personally used safeware.com but read some really good reviews on them somewhere. And i do plan on using them one of these days..
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
sk0t said:
I had my 8125 insured with Safeware. I just got my check now for it, about 1.5 months after the claim was made. I had insured it for $500, and I got the full $500. They were pokey, and I had to call them constantly to get updates, but they did do what they said they would. So I'll keep my insurance with them..
Pick up my 8525 tomorrow.. I dunno why, but it's like trying to find a needle in a haystack when it comes to the 8525 in the detroit area..
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bout time you come join us over here Skot.. and from what i understand most retail outlets are hard to come by the 8525, i ordered mine online, was the easiest for me
Yeah, I've been without my PDA phone for far too long. Can any of you guys imagine getting stuck with using a bloody Motorola C139 for a month and a half? For a temporary use for phone, it's great, but long term use, no thanks..
I'm not surprised that the retails stores are having a hard time getting them. What I'm wondering is if it's a supply not meeting the demand problem, or online resalers just happened to be first in line in getting them.. I guess I was lucky.. The third store I called had one, and it was their last one. My buddy who bought one spent a Saturday calling like 10 different stores or something, no luck. Then he ended up calling a shop just south of where I live and managed to get one.. He loves it..
So, now, I can't wait to get it. I'm ready to start hacking it to bits the best I can.. And maybe this one I won't drop and break.
yeah
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
xSoNiCcRaCkErSx said:
HTC the company gives u a 1 year warrenty on products as long as it is not "ur fault" PDA fones have alot of problems, most can be fixed with help from these forums alot can't be. I've had my 8125 7 months now and i just needed it to get replaced. I had these problems:
Screen alignment : (fixed by a patch of loosening screws on the back of the screen)
Stylus not staying in: (placing a towel ontop of the unit and putting alot of weight but not enuf to break the unit on it for overnight)
Unreponsive keys on the keyboard: ( i just got used to dealing wit em )
Touch screen gives out: (time for replacement)
Called up the number supplied by a cingular representative and they ensured me of HTC's warrently sent me a replacement fone and everything with no questions asked accept about my account and the IMEI number and some confirmation things you need to do on the fone. The only thing I didnt like about the replacement fone is that it didnt come with a battery or new battery case cover.
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that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
yes
shogunmark said:
that sounds like cingular's warranty by mail (HTC wouldnt have asked about your account, maybe only proof of purchase). Yes the 1yr warranty is great if its not your fault.. but what do you do if it is your fault? That is what we are covering on this thread. Most cell providers offer some kind of insurance on the cheaper "dumb" phones but not the expensive smart phones (this still dont make sense to me). So in order to insure your device you need to seek a 3rd party such as safeware. They will also fix your phone or send you a check in the event your phone is damaged past the 1 year manufacturer warranty..
**edit**
Im not plugging safeware.. they are just the only 3rd party i know that provides insurance on this level for mobile devices
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yes shogun your right, cingular pointed me to www.safeware.com
they have insurance there for the PDA fones but its quite expensive and i frankly think it isnt worth it at all.
im not sure how much it is now but it was like $25 deposit and if your fone is stolen you gatta pay some outrageous fee of like 250-350 dollars depending on the device instead of the norm 50 bucks.
i dunno how much it is now i havent bothered looking. heres a website tho since i kno thats what u lookin for. hope it helps.
I'll tell you what then, tell me where you live, I'll steal your phone, and you tell me if it was worth it or not, especially if you don't have the funds available to replace it right away.
Sorry, but for some poeple, it's worth it. I paid $60 a year for my 8125. Not even six months after taking out the policy, I broke my 8125 beyond repair. They gave me a check for $500 (as that's what I was insured up to when I crated the policy). Okay, sure, it took a little while, but considering I only spend $60 to replace it, it was worth it.
Eventually, when I become rich and can afford to drop $500 to replace my phone without thinking twice, it won't be a problem (hell, even if I were rich, $500 phone, $60 per year, it gets destroyed, I ultimately only end up paying $60 to replace it).. Until then, I like having that kind of protection that Cingular doesn't offer.
One of the claims to fame for Safeware is that there's no deductible, and that they cover your device.
I was thinking that someone had mentioned another site besides safeware.com in this thread, but now i don't see it. Was I seeing things or did someone edit their post?
I too had my 8125 insured with safeware and switched mid-year to my 8525 when I upgraded, but if you go to the safeware.com site now you won't find a selection for a PDA device like they used to have. I wonder if they are no longer offering new policies on equipment like ours? I thought the cost was reasonable for the coverage provided (about $60-70) for a year, but it would be a shame if they aren't offering insurance products any longer on PDA devices.
safeware
I got safeware. $500 insurance with no deductible for $60 / yr.
better than my homeowners could do. better than lockline (cingular) because no deductible. covers memory card too.
good luck.
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
There isn't any question in this post.
Hey, I have a few questions too. Penguins are neat. I really like pizza, but I hate mushrooms. Also, I really like going to the beach but driving through New Jersey really bothers me. I'm a good driver though.
On a totally unrelated note, buy the Epic.
cachorropedorro said:
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
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1) It will likely be $200 or less even for upgraders a few weeks after release, assuming it doesn't sell out. Therefore if you wait and see what people experience with it and wait for some devlopment on it, then get the phone, you will be set
2) If something happens like a charging port breaking, that should be covered free under the warranty. If they charged you for it, then it's just because they can. Be smart and buy the $7/month insurance for your phone, then they'd probably handle issues like that for free, I would hope. Or you could always do the warranty through samsung if it came down to it. Also if you are waiting a few weeks before trying to get the phone, this gives you time to see if there seem to be any immediate build quality issues, from charging port trouble to other issues.
Guys, just because the OP didn't specifically ask questions doesn't mean there were obvious questions/concerns in there. Don't be dense/rude.
Thanks for not being rude. I did have the warranty. Sprint said that the charging port breaking was "physical damage," that's why I had to pay $50 each time.
cachorropedorro said:
Thanks for not being rude. I did have the warranty. Sprint said that the charging port breaking was "physical damage," that's why I had to pay $50 each time.
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That's total BS. I'd say show me where there is any sign of physical damage or stress put on my phone. If they can't show, prove or explain it to you, then they can't very well charge you for it. You need to play hardball with these people. Charging ports break all the time, Pretty much every laptop I know of has the port/cord wear out/break after a couple years, except for mine of course. It just happens. Either way that would suck with the epic then because it has a $100 deductible not a $50 deductible.
You could always print out the policy and explain that you believe the issue to be due to "normal wear and tear" as the contract covers "Mechanical or electrical failure, routine maintenance, and failure from normal wear and tear. File your replacement request within 60 days of incident." I'd call the port just outright breaking through no fault of my own, a mechanical failure due to wear and tear. Then again I guess they could just pull the "act of god" card on you.
"The Program does not cover:
1> Incidental or consequential damages; 2> FAILURES CAUSED BY ACTS OF GOD, fire, flood, explosion,
war, terrorism, strike, embargo, acts of the government, military authority, or the elements"
that makes sense right? God wanted your phone to die because he secretly is out to get you, just like those little green men you hide under the bed from haha. Either way I'd say they just try to charge you wherever they can, and if you stay calm and logically explain your position and belief and know yourself to be in the right, and stand your ground, you can often get away without paying the deductible.
hydralisk said:
Hey, I have a few questions too. Penguins are neat. I really like pizza, but I hate mushrooms. Also, I really like going to the beach but driving through New Jersey really bothers me. I'm a good driver though.
On a totally unrelated note, buy the Epic.
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!
lmaOFF!!!!!!!
I don't understand what some of you people do with your phones... In my center (well over 1000 people) we rarely hear about any issues with our phones. Sure i've seen laggy Hero's and Moment's and regular ol' computer issues with phones, but have yet to see broken charger ports, cracked screens, leaking light from any phone without the person admitting "yeah I ****ed it up and dropped it"
cachorropedorro said:
I'm debating on buying the EPIC 4g. The super expensive price is already a deterrent for me. Also the fact that it is Samsung is another huge deterrent. I had the Samsung Moment and the charger broke on me 5 times. I had to take it in to Sprint every time and they charged me $50 each time and my device isn't even a year old yet. My charging port on my Moment has broken yet again so I have to charge the battery in an external charger. I'm not rough with my phones either. I take VERY good care of them.
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For a guy who thinks $250 is a "super expensive price" you sure did bend over pretty quickly when sprint charged you $250 grand total for your 5 broken chargers. Although you are most likely just a stupid troll I felt the need to point this out. In the off chance that you're not a troll, please refrain from trying to open cans or peel potatoes with your usb port in the future, kthx.
DirtyShroomz said:
I don't understand what some of you people do with your phones... In my center (well over 1000 people) we rarely hear about any issues with our phones. Sure i've seen laggy Hero's and Moment's and regular ol' computer issues with phones, but have yet to see broken charger ports, cracked screens, leaking light from any phone without the person admitting "yeah I ****ed it up and dropped it"
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You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
richse said:
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
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Both problems I had on my hero. But i didnt warrant it as big enough to go and get an exchange.
richse said:
You gotta admit the dust under the screen and the buttons chipping off on the hero must be very common problems. Every hero owner I know has at least 2 or 3 buttons that are chipped away to the point of being unrecognizable.
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My hero buttons are chipped as well, but that's just regular wear and tear... Most of the people on here don't put their phones down so it wears and tears a lot faster than a regular customer. I know plenty of people with a hero who don't have the chipped paint problem as well
I have a feeling the OP is going to a third party store and getting ripped off, because #1, if he had insurance and the phone *was* actually physically damaged, the Moment would cost $100 each time, and it would have to be through the insurance company. If he was buying new chargers, it's $40, but the charger has a 1 year warranty on it.
Frankly, I think this guy is either exaggerating, completely BSing us, or being ripped off by a third party store and for some reason isn't questioning it.
ben7337 said:
That's total BS. I'd say show me where there is any sign of physical damage or stress put on my phone. If they can't show, prove or explain it to you, then they can't very well charge you for it. You need to play hardball with these people. Charging ports break all the time, Pretty much every laptop I know of has the port/cord wear out/break after a couple years, except for mine of course. It just happens. Either way that would suck with the epic then because it has a $100 deductible not a $50 deductible.
You could always print out the policy and explain that you believe the issue to be due to "normal wear and tear" as the contract covers "Mechanical or electrical failure, routine maintenance, and failure from normal wear and tear. File your replacement request within 60 days of incident." I'd call the port just outright breaking through no fault of my own, a mechanical failure due to wear and tear. Then again I guess they could just pull the "act of god" card on you.
"The Program does not cover:
1> Incidental or consequential damages; 2> FAILURES CAUSED BY ACTS OF GOD, fire, flood, explosion,
war, terrorism, strike, embargo, acts of the government, military authority, or the elements"
that makes sense right? God wanted your phone to die because he secretly is out to get you, just like those little green men you hide under the bed from haha. Either way I'd say they just try to charge you wherever they can, and if you stay calm and logically explain your position and belief and know yourself to be in the right, and stand your ground, you can often get away without paying the deductible.
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To the jerks who say I'm lying or exaggerating: it was from the corporate Sprint store on Tyler in Riverside & the "physical damage" was the charging port. I asked them if they could show me the damage & they claimed it was on the inside. $250 that I paid was over the course of 8 months so I didn't feel it as much as having to pay $350 then wait 8 weeks for $100 rebate. I know this is the internet & I expected internet tough guys but this is ridiculous.
Thanks to the polite people who are trying to give me good advice. I'm relatively new to smart phones and the policies regarding phone insurance.
cachorropedorro said:
To the jerks who say I'm lying or exaggerating: it was from the corporate Sprint store on Tyler in Riverside & the "physical damage" was the charging port. I asked them if they could show me the damage & they claimed it was on the inside. $250 that I paid was over the course of 8 months so I didn't feel it as much as having to pay $350 then wait 8 weeks for $100 rebate. I know this is the internet & I expected internet tough guys but this is ridiculous.
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One question then. How did they charge you $50 for the phone issues? I mean entropism brought to attention that the moment is a tier 2 $100 deductible phone. Any repairs would have to charge you $100 not $50. If this is all really true and is what happened as a sprint corporate store then please elaborate on how this happened.
I'm not sure why they only charged me $50. They gave me the option to get a replacement under the warranty for $100 after the third time I brought it in. I was underemployed so I could barely spare the $50.
They actually said "the damage was on the inside" so they wouldn't show it to you? I'm sorry, you're getting completely ripped off. Not to mention, they can't "fix" a charging port. They either replace the device for $119 in store, they cover it as a discretionary repair for free, or they send you to the insurance company for a $100 replacement to be shipped out to you under the physical damage policy of your TEP. Also, keep in mind that it CAN'T be the insurance company in this case, because you can only make 3 claims in a year, not the 5 you're saying happened.
Sorry, something doesn't add up here.
Edit: one more thing that doesn't make sense: There's not even a $50 repair code in the computer. Even if they WANTED to charge you $50, they couldn't. So what the heck is going on?
OP, PM me your phone number, I'd like to get to the bottom of this, with your permission.
entropism said:
They actually said "the damage was on the inside" so they wouldn't show it to you? I'm sorry, you're getting completely ripped off. Not to mention, they can't "fix" a charging port. They either replace the device for $119 in store, they cover it as a discretionary repair for free, or they send you to the insurance company for a $100 replacement to be shipped out to you under the physical damage policy of your TEP. Also, keep in mind that it CAN'T be the insurance company in this case, because you can only make 3 claims in a year, not the 5 you're saying happened.
Sorry, something doesn't add up here.
Edit: one more thing that doesn't make sense: There's not even a $50 repair code in the computer. Even if they WANTED to charge you $50, they couldn't. So what the heck is going on?
OP, PM me your phone number, I'd like to get to the bottom of this, with your permission.
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ok will do, thanks
So my EVO's charging port is messed up and loose and i have to put pressure on the charging cable for it to recognize it and charge.
My question is this...since this is a hardware problem, should I worry about trying to unroot it and such, or just let it be? Obviously, it being rooted is not the reason for the hardware failure. I have the best buy "no questions asked" warranty, not the Sprint. Just wanted to see if anybody had been in a similar situation to me. Thanks
Also, is there something I should look for if I do get a replacement as to better screens and or builds?
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I would put it back to stock and take it to a Sprint Store. (Don't tell them you have the Best Buy insurance) If they decide it's a warranty issue, you will likely get a new phone on the spot if they have any in stock. If they don't have any, they can order you a new one. If they say it's "damage" and not covered under warranty, then take it to Best Buy. Just be aware that you will probably be without your phone for about a month if you take it to Best Buy.
...it's white. Does that change anything with sprint? Why does it take a month from best buy? Stock issues?
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well with best buy rather than fixing it right then and there they ship it off to get reapired and you have to wait for it to come back
Oh I see, so do you all feel it's unnecessary to have the best buy warranty. It's $10 opposed to sprints like $7 I believe.
Also, if I just do the OTA .29 will it unroot me and I be GTG? Thanks
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i know with the sprint insurance it covers Damage beyond repair/water damage and lost/stolen still worth having and it extends the manufacturers warranty.
don't know about unroot.
Sprint might call it physical damage. We have certain criteria to label it as that but from what you're describing its very possible the local sprint store will call that physical damage. Definitely return phone to stock though... good luck hope you get new one
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here is how it works
As far as the whole root thing, it depends on the geek squad agent that you are dealing with. Some can say no you are rooted please GTFO or some can just help you as they understand
They will type your warranty information into the computer and it will tell them whether to ship it or to replace immediately. With the evo it is currently shipping to this cell repair service center and it takes about a month for it to get fixed. You do NOT get a loaner. Well you can, but you have to pay 100 dollars and you give the phone back and get your money back.
I'd look at your bestbuy receipt and see if there are any serial numbers on there related to your EVO phone. If not, then take it to sprint as they may do an on the spot exchange. Make sure you get the same type of phone (IE white/black)
BestBuy warranty is good mostly for accidental damage as you don't have to pay 100 dollars but the 1 month long wait is sucks.
One cool thing though, is say a year and a half from now you do something to your phone and it is not fixable (Non economical), guess what happens?
You get to get a new phone that is "same technology switch".
i know someone who has an HD2 and it broke, and they get to get the phone's value. They paid 200 dollars but that is contract price, instead they got 499 credit to any new phone which they got the TMOBILE VIBRANT
That is why bestbuy's warranty is good.
Man just take that **** back to best buy I took mine back with a different ROM they dont check!
amirborna said:
here is how it works
One cool thing though, is say a year and a half from now you do something to your phone and it is not fixable (Non economical), guess what happens?
You get to get a new phone that is "same technology switch".
i know someone who has an HD2 and it broke, and they get to get the phone's value. They paid 200 dollars but that is contract price, instead they got 499 credit to any new phone which they got the TMOBILE VIBRANT
That is why bestbuy's warranty is good.
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This is not accurate information. while part of it is that if your phone is uneconomical or unrepairable you will get a new one that is a switch for like technology.... It does not mean you get the price you paid for it credit to do what you will. while this sometimes happens i wouldn't expect it.
What you get for your warranty if they cant repair it is a phone that has similar features to an evo. So if in 1.5 years from now they dont have the evo and they have a phone with comparable features to the evo for 100$ you will get the 100$ phone. you wont get the 500$ non contract price the evo cost now to pick out a phone as you choose.
this goes for all best buy warranties it guarantees if they cant fix it you will get a product with COMPARABLE FEATURES it doesn't guarantee price. many many many people have gotten angry over this in stores when i ran a geek squad when they bought something (say a laptop) for 1700$ and 2.5 years later get a laptop that cost 600$ that while still better then the one they had ... isnt the 1700$ laptop they want.
So i wouldn't go in expecting 500$ if you have a warranty like the above poster tries to imply. i would expect a phone comparable to the evo (if it costs 500$ then great but in a few years it is doubtful).
Ok, confused on what to do. Mine is white and I know when i got it that it was a best buy exclusive color, but wondering if any sprint stores have them now. I don't want to walk in a sprint store and feel like a fool when they say 'bro, this is obviously a best buy phone..take it there'
I would love to not have to wait a month for a new phone, but I will do whatever I have to I guess
Sent from my Baked Snack EVO using XDA App
i was told this when i got my best buy insurance.
even if i had scratches on my phone they would give me a brand new one no questions asked. its insurance not a warranty
the only time you would have to wait is if the screen is cracked then they ship it out
just tell them the charging port is broken and if they have it in stock they should give you one right then and there
patcat2 said:
i was told this when i got my best buy insurance.
even if i had scratches on my phone they would give me a brand new one no questions asked. its insurance not a warranty
the only time you would have to wait is if the screen is cracked then they ship it out
just tell them the charging port is broken and if they have it in stock they should give you one right then and there
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they say a lot of things but did you read the brochure they gave you for your insurance? It specifically says int he brochure that they have the right to try and repair any defects. The reason most people get screwed on "insurance" from stores etc is because they listen to a sales person and dont read the information packet. i suggest you take a look at it sometime it is eye opening for what it covers and what they are required to do and many times is vastly different then what you are told when you buy it sadly.
I wont go as far as to say they are all crap but i will say they arent normally as great as many sales people will have you believe and you should read and decide if you are ok with the actual coverage and not what thy told you because when it comes time to use it .. they are going to go by what is written and NOT what was told to you
just saying
im actually friends with the kid and he takes advantage of his insurance as well hes returned 13 iphones from best buy. 2 of the times he bricked his device.
IF for some reason they dont take your device back throw it against a wall and wait the 2 weeks for one to be shipped to you but i highly recommend telling them about the charger port i can guarantee you will get a new one
you are paying for the insurance you should take advantage for it
and yes i did read the brochure. i dont sign contracts and not read them.
Coverage: This Plan covers parts and labor costs to repair your product in the event your product fails to properly operate due to:
a) a defect in materials and workmanship;
b) normal wear and tear;
c) dust, internal overheating, internal humidity/condensation;
d) a power surge/fluctuation.
e) defective pixels for those products that have a pixel-based display. Pixel repair will be based upon three (3) defective pixels located in a group less than
one half (1/2) square inch or five (5) defective pixels throughout the entire display area.
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your charging port problem falls into categories A and/or B maybe even D.. it is non-repairable so they will give you a new device right there
awesome..i am going to take it by there tonight as it is ROOTED/ROM'd and see if they can replace it on the spot for the problem i have. It is a legit problem as well, i do not remember hitting it or pressure applied to it for it to be broken. Obviously there was some pressure at some point to break it, but i just know i looked at it one day when i took it off the charger and it wasn't charged and that got me looking to see what was wrong.
Thanks everyone for the input. I will update everyone after I stop in BB
Best Buy is garbage.
I like best buy.
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How can you say it is non repairable? talked to friends that currently still work for geeksquad (i used to run the geeksquad near me before i moved off to better pastures in the it world) and they say the evo is not a devo item (if you dont know what that means a devo item will never be repaired they ship it back to the manufacturer) and that currently the procedure is to ship them out to the repair center and then if the repair center deems it not fixable they will replace it.
even in the portion you copied and pasted in it says they will try to fix it. I am not sure where you are getting your information that it is not repairable or what makes you think that they wont try to repair it.
you kinda proved my point with the copy and paste about repair so i will leave it at that. your assumptions after that they will automatically replace it like i said may happen however there is a very good chance it wont and they are not required to by their "insurance" which is in fact a warranty no matter what they or you want to call it. you should stick to advising based off what the document says and not what you have heard from a sales person or a friend because each store is different and heck each employee/manager is different and the only thing that will hold true is what is written in the brochure as that is all they are currently required to do to fulfill their end
So one has to think, this Best Buy insurance is a bunch of ****. Pay Sprint the 7 bucks and tell BB to f' themselves.
well for service i think you will get quicker service from sprint insurance.
the con is 7 dollars a month for 2-3 years is a lot more then you pay for best buy service and yous till have to pay 100$ for the replacement though it does cover being lost and stolen as best buys does not.
so it depends on what is important to you. There are times you COULD get an instant replacement of your phone through best buy it just inst the norm and not required so even if you do once doesnt mean you will again and also doesnt mean just because one phone is flagged for auto replacement that all phones are. which is what i was trying to point out.
i personally go with sprints over bst buys but mainly because it covers the phone if it is lost/stolen. if i didnt care about that it is a toss up. At least some best buys let you "rent" a loaner phone while its shipped out. if you phone is completely dead though sprints you get nothing till you get the new phone.
I found out some info from TMO customer care yesterday that is interesting and worth knowing.
TMO cut the cost to replace a rooted vibrant down to $115 on April 1st, but the insurance still costs $130. So if anyone finds themselves in my situation (totally and utterly bricked in every sense of the word and still rooted) or a similar situation, it would actually be cheaper to just send it in without insurance, even if the damage indicator is red.
However, if they don't get the phone back within 7 days, then the price is still $455 to replace the phone.
This info is for T-Mobile USA. I have no idea if international branches of T-Mobile have adopted the same policy, and I have no idea if this applies to other phones as well (I am just restating what the customer care rep told me.)
So I can crack my screen completely and it will only cost 115 still? Or is that just for rooted devices? Because if you hard-brick the device, TMobile has no way of knowing that it was rooting considering they can't even turn it on.
Also just got mail that the insurance is increasing by $2 to $7.99 but you get free Mobile Security from Asurion included in that....Samsung Vibrant is only included in PLAN D of the insurance which is $130 deductible and a claim limit amount of $1000.
Confused. So hypothetically if I destroy my phone to the point it doesn't even power on, I can call them and send it in to get a refurb one for $115?
Does it apply only if its bricked? If it's broken physically...like screen or something internal, can I still do that?
Mine says LOSS THEFT DAMAGE or MALFUNCTION...Drop in water COVERED..Keypad stop working COVERED..etc etc..
Okay, I can see how my 1st post could have been a little confusing. Here's what you should do if you need to send in your vibrant.
First and foremost, if you CAN flash back to stock, DO IT. That is still the only sure-fire way of not having to pay anything and still get a new/refurbished Vibrant out of it.
Second, T-Mobile will charge you the $115 if they find that the phone has hardware damage (red damage indicator, damaged screen, exc.), but can still be repaired. So, if your phone has a cracked screen, for example, it's a better idea to send it in without insurance because insurance costs $130 plus an additional $8 per month. (NOTE: The FFC mod is an irreversible mod. You have cracked open the phone and therefore T-Mobile considers that "physical damage." You cannot swap out the camera for the stock one and re-paint the camera hole and lens.)
Third, T-Mobile will charge you the $115 if they find that the phone has been rooted or modded in any way in terms of software.
However, the chances of T-Mobile finding anything out about software modification is unlikely. At the T-Mobile processing center, they have some magic way of taking out the internal SD card without triggering the damage indicator. After they have done that, what they are SUPPOSED to do is attempt to find any data on the internal SD card that would reveal whether the phone was rooted or not (working superuser app, exc.). However, this process is long, tedious and boring as hell so what a lot of employees do is just skip the part where they examine the internal SD card and just format the thing without looking at it. To prove it, when I sent in that hard-bricked vibrant, it had a GT-I9000 bootloader on it plus CM7 and numerous ROM.zip files on it. I was not charged anything for that Vibrant.
Moral of the story: Don't buy the insurance for the Samsung Vibrant under any circumstances. Unless it goes down in price (which I seriously doubt it will), it is a complete waste of money. You will save money by going uninsured. Also, don't freak out if your Vibrant has software on it that you can't get rid of for some reason. In all likelihood, T-Mobile won't find anything.
Second moral of the story: DO NOT think that you will only get charged $115 if you choose NOT to send the broken Vibrant back to T-Mobile. They will charge you the ridiculous amount of approximately $455.18.
P.S. If anyone finds out the way that T-Mobile is able to open up the phone without tripping the damage indicator, PLEASE TELL US! If that info gets out, then I will do that FFC mod so fast you won't know what hit you!
I just walked in my tmobil store and told them my phone was messing up. And they sent me a new one. No cost at all to me except for that 8.00. So in my opinion insurance is good. For us if we have the old insurance is fantastic.
Sent from my SGH-T959 using XDA Premium App
Do you get a brand new phone as a replacement if you have insurance?
Refurbished, most likely previous phones that were sent in from people like yourself and fixed up.
yah mine was refurbished, but brand spanking new! in my opinion the insurance is the best deal tmobile has!
I actually prefer the refurbished units since they are actually tested and everything should work on it (including GPS, mine locks 8 birds within 3 seconds).
30000 said:
Okay, I can see how my 1st post could have been a little confusing. Here's what you should do if you need to send in your vibrant.
First and foremost, if you CAN flash back to stock, DO IT. That is still the only sure-fire way of not having to pay anything and still get a new/refurbished Vibrant out of it.
Second, T-Mobile will charge you the $115 if they find that the phone has hardware damage (red damage indicator, damaged screen, exc.), but can still be repaired. So, if your phone has a cracked screen, for example, it's a better idea to send it in without insurance because insurance costs $130 plus an additional $8 per month. (NOTE: The FFC mod is an irreversible mod. You have cracked open the phone and therefore T-Mobile considers that "physical damage." You cannot swap out the camera for the stock one and re-paint the camera hole and lens.)
Third, T-Mobile will charge you the $115 if they find that the phone has been rooted or modded in any way in terms of software.
However, the chances of T-Mobile finding anything out about software modification is unlikely. At the T-Mobile processing center, they have some magic way of taking out the internal SD card without triggering the damage indicator. After they have done that, what they are SUPPOSED to do is attempt to find any data on the internal SD card that would reveal whether the phone was rooted or not (working superuser app, exc.). However, this process is long, tedious and boring as hell so what a lot of employees do is just skip the part where they examine the internal SD card and just format the thing without looking at it. To prove it, when I sent in that hard-bricked vibrant, it had a GT-I9000 bootloader on it plus CM7 and numerous ROM.zip files on it. I was not charged anything for that Vibrant.
Moral of the story: Don't buy the insurance for the Samsung Vibrant under any circumstances. Unless it goes down in price (which I seriously doubt it will), it is a complete waste of money. You will save money by going uninsured. Also, don't freak out if your Vibrant has software on it that you can't get rid of for some reason. In all likelihood, T-Mobile won't find anything.
Second moral of the story: DO NOT think that you will only get charged $115 if you choose NOT to send the broken Vibrant back to T-Mobile. They will charge you the ridiculous amount of approximately $455.18.
P.S. If anyone finds out the way that T-Mobile is able to open up the phone without tripping the damage indicator, PLEASE TELL US! If that info gets out, then I will do that FFC mod so fast you won't know what hit you!
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Click to collapse
Well I didn't get insurance to replace my phone in case of damage via rooting. I got insurance to repalce my phone if I lose it, drop it in water, or if it gets stolen.
Also, what damage indicator are you talking about?
anthonys2r said:
Refurbished, most likely previous phones that were sent in from people like yourself and fixed up.
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Thanks, I have the insurance but haven't used yet. If you get a refurbished phone after paying deductible then its not with it for me, might just cancel mine
Sent from my SGH-T959 using Tapatalk
SamsungVibrant said:
Also, what damage indicator are you talking about?
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it's the liquid damage indicator. it's the white square underneath the battery right by the battery connection. it turns red if it gets wet.
VICosPhi said:
Thanks, I have the insurance but haven't used yet. If you get a refurbished phone after paying deductible then its not with it for me, might just cancel mine
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Click to collapse
If you pay deductible, you get a new phone not refurb. Only time you might get refurb is when you do a warranty exchange. Warranty exchanges are at no cost. Insurance is 7.99 a month but like any insurance, its there in case you need it. You loose, break, get it wet or it gets stolen then you are covered. Just like car insurance, you could pay insurance for years and never use it, but then again if you are in a wreck or it gets stolen, then you are happy u did. Without insurance, you are screwed. Remember warranty is only for a year w/o extended warranty. Insurance extends your warranty for life of phone
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+1 on what he said!
funeralthirst said:
it's the liquid damage indicator. it's the white square underneath the battery right by the battery connection. it turns red if it gets wet.
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Click to collapse
I know about the liquid indicator, but that's not what 30000 was talking about. 30000 was talking about a different damage indicator.
30000 said:
30000 said:
At the T-Mobile processing center, they have some magic way of taking out the internal SD card without triggering the damage indicator.
Click to expand...
Click to collapse
What damage indicator?
Marvlet said:
If you pay deductible, you get a new phone not refurb. Only time you might get refurb is when you do a warranty exchange. Warranty exchanges are at no cost. Insurance is 7.99 a month but like any insurance, its there in case you need it. You loose, break, get it wet or it gets stolen then you are covered. Just like car insurance, you could pay insurance for years and never use it, but then again if you are in a wreck or it gets stolen, then you are happy u did. Without insurance, you are screwed. Remember warranty is only for a year w/o extended warranty. Insurance extends your warranty for life of phone
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Click to collapse
This is not true, there is a 95% chance that you will get a refurb. All T-mobile reps will tell you that you will either get a refurbished or new device. They will also tell you right after that, that you will most likely get a refurb. I've talked to them for hours and fought with supervisors and such just trying NOT to get a refurb. I know most people think that the refurbished phones are inspected, this is also a load of bs. They are not inspected, they fix the problem that was there and make sure that and ONLY that is fixed. They do not check any other part of the phone.
mugenfiji0327 said:
This is not true, there is a 95% chance that you will get a refurb. All T-mobile reps will tell you that you will either get a refurbished or new device. They will also tell you right after that, that you will most likely get a refurb. I've talked to them for hours and fought with supervisors and such just trying NOT to get a refurb. I know most people think that the refurbished phones are inspected, this is also a load of bs. They are not inspected, they fix the problem that was there and make sure that and ONLY that is fixed. They do not check any other part of the phone.
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Click to collapse
Insurance and warranty exchange are 2 different things. With warranty exchange its new or refurb, cant guarantee one or the other. Most times its refurb. With insurance which is NOT thru T-mobile but thru Assurion, when you file a claim and pay the deductible, you get a new phone.
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Marvlet said:
Insurance and warranty exchange are 2 different things. With warranty exchange its new or refurb, cant guarantee one or the other. Most times its refurb. With insurance which is NOT thru T-mobile but thru Assurion, when you file a claim and pay the deductible, you get a new phone.
Sent from my SGH-T959 using XDA App
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Click to collapse
Nope failed again. I will call Asurion right now and go through the process of having my phone replaced and record it just to prove it to you if you would like me to. They do not send out new products man, I know this for a fact. Think about it man, if they sent out new devices everytime someone called in for a problem, none of the companies involved would make any money on that phone which is what they want, MONEY. That includes T-mobile, Asurion and Samsung. Every electronics store I have ever bought from uses them as their insurance program. Best Buy,Verizon,T-Mobile etc. Every time I've had something replaced through any of those companys it has and ALWAYS WILL BE a refurb. I work for Verizon and guess what, everytime someone comes in for us to call Asurion for them or even if they call themselves they still get a REFURB. I used to work for Best Buy and on top of that I worked in the Geek Squad for Best Buy and did most of the insurance claims when people came through. Guess what, all of my customers got REFURBS. I'm done arguing with you and I think I have made my point.
So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!
jfriend33 said:
So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!
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Click to collapse
I would personally just send it to samsung for repair. cost me $269.07 back in august for a new screen and they even put a new back on it.
As for the G6 it all depends on if you trust LG/ are lucky enough to get a unit that doesn't start boot looping like LG is famous for.
zimgir124 said:
I would personally just send it to samsung for repair. cost me $269.07 back in august for a new screen and they even put a new back on it.
As for the G6 it all depends on if you trust LG/ are lucky enough to get a unit that doesn't start boot looping like LG is famous for.
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Click to collapse
Thank you. I went ahead and got a new coral blue s7 edge from asurion. Verizon reimbursed me for part of the deductible since I didn't drop the phone. Samsung refused to help. May pay 120 for Samsung wty has 30 day waiting period but has 1 yr glass pro no deductible and extends mfr wty 1yr
Sent from my SM-G935U using Tapatalk
LG G6 overheating
jfriend33 said:
So basically I have a phone that is not even 6 months old, has always been in a case, and never been dropped. The glass has cracked on the back, pretty severely, but on the front, only one small place. Samsung said to send it in, but there were no guarantees that any servicing would be done for free. I did not purchase the $120 warranty direct from them. I went ahead and ordered a replacement from asurion for $199. I will probably add the 120 samsung service even though it has a 30 day waiting period, or sell the phone. It is a really great phone, and works very well with my gear s2 classic.
I just wish these phones did not have to be made out of these crazy materials that are so fragile. I did not leave my phone plugged in overnight under a pillow or anything either. Any ideas on what to do? I am hoping that samsung will reimburse my deductible cost because I cannot wait for the turnaround time. I was tempted to get a new moto g5 temporarily and just send in the cracked s7 edge just to see what samsung says. But all the repair places wanted $400, and samsung has been known to charge about half that to repair the glass if the digitizer is not damaged.
What would you guys do if you were me? I will probably just keep the phone. Although I could not believe the awesome special the lg g6 has running where you get a 43" tv and a google home speaker! that is awesome!
Click to expand...
Click to collapse
Lg Forum
I am a volunteer driver. I was driving the bus from Hope BC to Chilliwack BC on Hwy #1 (freeway) with 10 passengers. While driving at 110 km i had my phone in my shirt pocket. Suddenly i felt a lot of heat coming from my phone. I reached into my pocket and found the heat from my phone to be so excessive i had to remove the phone and toss it into a cubby hole in the dash on the bus. I was concern do to the amount of heat that the heat the phone would burst into flames. I took the phone to Superstore to take it to where i bought it. Once there the service person put the phone on a charger to see if we could start the phone. He noted that the phone was extreamly over heated and said he would send it in for repair. The phone was in a protective casing and upon removing the case he found that covering for the camera was broken . Now i had to remove the phone from my procession for the saftey of my riders and for my own saftey. Now had this phone flared into flames i could have have a very serious crash with several injuries. Now i received a call from my sales reprocenitive stating that my warrantee was cancelled due to the camera cover which might cost .10 cents. I am paying over $900.00 for this phone and have paid for extended warrantee which LG is now saying they will not cover as well. The lying i have heard from LG service reps is unreal. These phones do over heat and the camera lens after looking at it closely shattered because of the over heating. I have never seen such garbage service from any company as i have with LG