Database Users

T-Mobile data connection, SMS, MMS and missed calls problems

Okay, I'm at my absolute wits' end here with T-Mobile. This is my first time posting here, I've trolled the forums for some time and have gotten some very valuable info here and I figured you guys were the best ones to talk to. Anyway, T-Mobile was FANTASTIC up until about 3 months ago when it all went to crap. I'm getting voicemails with no missed calls quite frequently these days.
Every now and then SMS messages come in 2 hours before they were sent (not really, but that's what the phone says) and it's completely inconsistent. I'll be having a conversation with someone and a text will come at 8:19pm and the next one at 6:21pm.
MMSs just don't come to or send from my phone anymore. No reason why. They show up as sent from my end but people don't receive them and I don't get them at all.
My internet connection (I have the $20 plan...whatever it's called) frequently stops working and a screen comes up every 30 seconds demanding I log on to the T-Mobile network. I have never received a username, password or domain (I think that's the third thing it asks for) so wtf am I supposed to put in there?
I'm done. The only reason I haven't crapped in a bag and mailed it to them is because I'm waiting for the Touch Pro to come out on Sprint. It's brutal. And it's hurting my social life. I got into a huge fight with a friend because half of my texts weren't going through and the ones she DID get made it seem like I was being a **** when I really wasn't at all. She still isn't talking to me and that was 2 weeks ago. It's so cliche to just blame the phone, BUT IT REALLY IS.
Is anyone else experiencing anything like this at all?

actually, you can't blame the phone. Blame the network. But thats just semantics.
have you tried using network wizard to set up some settings for your device?

What network wizard?
And yes, of couse I blame ****-Mobile, not the phone. The phone has been amazing. It's their crappy service that makes it look like a POS.

[Q] Timestamp Issue With Text Messages

Hello,
I'm new here, so forgive me if this has been answered before. I did a search and couldn't find anything that helped with my issue, but maybe I just missed something.
I have a new HTC Surround, originally locked to Telus, but now unlocked and on the Rogers network.
Everything is working great except that the timestamp for incoming text messages is incorrect, and off by about 5 hours. The minutes in the timestamp is accurate, but the hours is off by 5 hours.
For instance, a message sent by me has a timestamp of 4:22p. The reply to that message comes in with a timestamp of 11:25a.
I've seen that this has been an issue for other HTC phones in the past, as well as possibly a problem with Rogers' network but I can't seem to find a fix. I was previously using a Sony x10 on Rogers (hated the phone) and never had this problem.
I sent a message to HTC customer support, but was hoping somebody here would be able to help me faster.
Any help that can be provided would be greatly appreciated.

I had this issue with Bell Vibrant Galaxy S on the Fido as well, and had to use an app called SMS Timefix.
btw Wepeel, who did you use to get the phone unlocked? I'm still trying to find someone to do it for me. I'm in the Toronto GTA area.

Thanks for the input. I don't think there's an app yet for wp7 (at least nothing in the market). I got a response from HTC and they said it was a network problem. However, I've never had this problem on Rogers before. I've only had the Surround for 3 days, and the x10 I had before (for 2 months) never had this problem, and neither did my iphone.
I'm going to contact Rogers tomorrow and see what they have to say about it.
As far as unlocking, I won the phone from Breakfast Television and was given the unlock code directly from Telus. However, depending on where in Toronto you live, you should check out the Pacific Mall (Steeles/Kennedy in Markham) or craigslist.
The Pacific Mall is a great place to go to get anything unlocked, and its usually pretty cheap. There's also an ad on CL right now advertising unlocking for the Surround for $29 (which I find pretty expensive).
Hope that helps.

Same issue, same situation.
I have an unlocked TELUS surround on Rogers, and the timestamps on the TXT messages are -5 hours from the real time.. Obviously the phone is expecting the carrier to timestamp the messages in UTC and the phone is correcting.. there should be an OS tweak for this somewhere.
Oh, and MyNameIsWepeel;
If you think this is fun, wait until you search for something in the maps.. I searched for TELUS in maps hoping to find the local telus dealer and it came up with Telus, Russia. (It's a city apparently). It seems if your phone is configured for Canada (eveything under Region & Locale) the maps search doesn't work correctly. You need to set it up for US to get it to work.

Aoshi_ said:
Oh, and MyNameIsWepeel;
If you think this is fun, wait until you search for something in the maps.. I searched for TELUS in maps hoping to find the local telus dealer and it came up with Telus, Russia. (It's a city apparently). It seems if your phone is configured for Canada (eveything under Region & Locale) the maps search doesn't work correctly. You need to set it up for US to get it to work.
Click to expand...
Click to collapse
The problem with that though, is the market will no longer download apps. Or at least it didn't for me. I changed my locale, which did help with searches in maps, but then I couldn't download any apps. I just kept getting error messages. Changing my locale back to Canada fixed it immediately.

I just changed my locale last night to all US, and I was still able to download apps. Albeit I got an error message occasionally, but then I just restarted the download and it all worked. I figured it was server related.

fast1fred said:
I just changed my locale last night to all US, and I was still able to download apps. Albeit I got an error message occasionally, but then I just restarted the download and it all worked. I figured it was server related.
Click to expand...
Click to collapse
I'll have to check it out again, maybe it was just server problems. I'll admit I wasn't very patient with it.
On an unrelated topic, how are you guys finding the reception on the phone? I've noticed I'm getting slightly poorer reception in some areas that my x10 got great reception.

Well I'm not the best person to ask about reception... I'm coming from an iphone.
My major beef with this phone is the battery life; it's simply unacceptable. I always end up coming home with 20% or less... Either an aftermarket upgrade will need to show up to save the day or I'll be forced to switch phones.

Ive had similar battery problems, but it charges so fast it hasnt been an issue. I throw it on the car charger for 20 minutes and im good for the rest of the day. But back on topic.. i have a similar issue with text messages, except my time stamps are about 30-45 seconds slower which sometimes causes my device to send texts before one is received. its not a huge deal though, but still kind of odd.

Prior to this phone, I had an iPhone 3G, 3GS, Nexus One, and Samsung Galaxy S - all with the same carrier.
This phone has the best reception so far. On my home from work today I tested it out. There's always an area my bars go to zero and my calls drop. With this phone it was the first time I never dropped the call completely. In fact, the signal was completely strong. I'm happily surprised by this.

Well, I finally found out what was causing my reception problems. This phone, or mine anyway, has a very serious deathgrip issue. Any time I would hold the phone at the bottom (where the antenna is) or with both hands, I would lose at least 2-3 bars. A lot of the time I would completely lose signal. As soon as I moved my hand up to the top, right back to full bars.
And since you need to hold the phone at the bottom to text and talk, it pretty much made the phone useless to me.
So I sold my Surround (for $500) and I'm going to get something else.

any vodafone customers in living in mumbai here?

Okay so I have this issue with my phone / operator. the calls keep dropping. it's really annoying. also, most of the times I can't dial and receive calls (the caller just gets the "the vodafone number you have called is currently unavailable message").
I googled this error and found a few threads spread across various forums and turns out the issue is restricted to users of Galaxy 3 who have opted for vodafone and who live in Mumbai. now this is sort of a weird issue, but it sucks that all I satisfy all the above three criteria.
Anyway, previously I was running eclair when this issue started and I went to the Samsung service centre and they updated my firmware to Froyo and the issue got solved. For a month and a half.
Now it has started again, no matter which ROM i use. I haven't tried the stock one again, though. But after running Kyrillos (which i flashed today, and so far I'm absolutely loving it. Thank you, dude!) I don't feel like reverting to stock ROMs. And besides, this issue was not present initially on InDroid. It only started three days ago.
Also, I seem to have misplaced my bill (and hence no more warranty for me). And the Samsung service centre charges 450 bucks for a simple firmware flash, so that I would like to keep as my last resort. And the person at the help desk specifically told me that they do nothing other than just updating the firmware. So I don't think it's a hardware issue.
Any suggestions as to what I should do? Btw, for those of you who aren't Indian, Mumbai is a famous city in India.
EDIT : oh also, it seems that turning the data network mode off helps some people (including me, so far). but I have a torrent downloading client constantly running in the background so preferably I'd like to keep the data network mode on.

Your solution is hidden inside ur question only... when you data connection is constantly ON, you phone can go unreachable for users many times who r calling u... this is a very general problem in G3.. and i am not surprised wid that... that's y i keep GPRS off most of d time and use only when required... Just remember GPRS is the only problem your having wid you.. flash any firmware either by urself or by service centre... problem will remain d same.... so better dont use torrents atleast and you'll feel improvement...

But when I upgraded from eclair to froyo the problem went away for a month and a half or so. Now it started coming back again. Why should data connection and receiving calls be connected? I have noticed that when I make a call the edge/3g sign goes away meaning I can't operate both at the same time.. but are you also facing the same problem even in Delhi?

Problem with my phone!

Been a member for a few years, but generally just read and give thanks. However, over the weekend I ran into some issues with my wife's phone and was hoping someone might be able to help me out.
My wife has a nexus one running CM7.2
The problem started on Friday night and has persisted through last night. Random people are receiving phone calls and texts with their caller ID showing my wife's phone number on their caller ID. At first we thought it might be crossed signals and did not pay attention. Until last night when the calls were escalating in a manner that we finally contacted the police. Unfortunately they said there is nothing they could do as no criminal act has actually been committed and to contact our service provider.
We contacted T-mobile and all they said was to change numbers, which we are going to do when she gets home from work. My concern is if they somehow cloned her phone or I dont even know what is possible with technology would they not have all of her IMEI information to just repeat the process?
I wanted to know if anyone has heard of something like this before. If so any suggestions or what to do besides just changing numbers.
Thank you in advance!

jhenson496 said:
Been a member for a few years, but generally just read and give thanks. However, over the weekend I ran into some issues with my wife's phone and was hoping someone might be able to help me out.
My wife has a nexus one running CM7.2
The problem started on Friday night and has persisted through last night. Random people are receiving phone calls and texts with their caller ID showing my wife's phone number on their caller ID. At first we thought it might be crossed signals and did not pay attention. Until last night when the calls were escalating in a manner that we finally contacted the police. Unfortunately they said there is nothing they could do as no criminal act has actually been committed and to contact our service provider.
We contacted T-mobile and all they said was to change numbers, which we are going to do when she gets home from work. My concern is if they somehow cloned her phone or I dont even know what is possible with technology would they not have all of her IMEI information to just repeat the process?
I wanted to know if anyone has heard of something like this before. If so any suggestions or what to do besides just changing numbers.
Thank you in advance!
Click to expand...
Click to collapse
Did your wife download any app that could use your wife's phone number to appear for outgoing call? What you can do is do a factory reset and then flash the ROM clean (i.e., no downloaded app) to see if the problems still persist. If you have strange calls and wanted to block them, then download an app called Mr. Number to block unwanted calls.

Thanks for the response. She only uses this phone for text and business calls now, so I am going to factory reset, wipe everything and resinstall all apps fresh and only apps she needs.

same issue with my friends phone
my friend is having same issue since an hour
but she is using some samsung android phone..
would like to no the solution to it..

[Q] Nexus 4 repeated signal loss and calls not coming through

I've got some serious issues with my Nexus 4, I've found posts with similar problems but not exactly what I have. I'm at a loss what to do next so any advice would be much appreciated.
I bought a N4 around March this year, direct from Google, and connected it to TPG Mobile here in Australia which uses the Optus network.
It was fine until about the end of May or beginning of June where it started losing signal regularly. First thing I noticed is it would start dropping calls and displaying "No network available", the triangular status bar at the top would go blank (completely black, not grey) for about 30 seconds, then it would return to normal signal and I could make calls again. However it would do this every few minutes, whether I was on a call or not, and each time it would last roughly 30 seconds and then return to normal.
Around the same time I started to receive SMS on either a delay, or they'd arrive on-time, but then keep sending multiple times for about the next hour.
I rang Google, they got me to go through recovery mode, then it worked fine, for about 24 hours, before it started again. They sent me a new device, which did the same thing within hours of activation, so I requested a 3rd device. At the same time I thought it might be the sim card, so I got a new one of those too.
My 3rd device and new sim card worked perfectly for about 3 days then the same problem started. Factory resets etc seem to fix the problem for either minutes or hours, but never permanently.
Then last week I noticed further weird symptoms, I started getting the usual sms to say someone had called and left a voicemail, however my phone never showed any sign of a call (visual, audio or missed call in the call log). I confirmed with several people who tried calling me and they confirmed the phone rang on their end before going to VM. I tried it myself from a landline and it randomly rings or doesn't ring on my end, however I also noticed when I hung up on the landline without answering my Nexus 4, it continued to ring indefinitely, ie. it hadn't registered the caller hung up.
My provider assures me there isn't an issue in my area, my wife uses the same provider (with an iphone) and has not had these issues. I can't swap sim cards with her though as she has a full-size sim. I tried another sim with my phone for a few hours and it worked fine, however my phone with my sim will sometimes go a whole day without issues so it wasn't long enough to truly test it.
I've deleted all apps that might somehow affect it and the hasn't helped either.
Basically I'd like to know is this likely to be a phone issue, and I pursue the issue with Google, or some sort of network/sim issue and I pursue it with my provider?